5speedpete
12-30-2016, 05:56 AM
Paid $4,300 to have Volusia Home Services, LLC install 8 double pane Vinyl replacement windows on June 14, 2016, in my Villages home. Had several minor issues and then one significant problem with a window failing to remain fully open. Volusia refused to resolve the falling window problem and insisted I contact Simonton, the manufacturer. Simonton sent me replacement parts and said the window likely failed because it was not properly installed. I had to pay White Aluminum to have them install the replacement parts. Prior to signing a contract, Volusia Home Services never mentioned that they would provide no service after the sale and when I contacted them about the issue they denied any responsibility for correcting the problem, less than six months after installation. I was repeatedly told to call the manufacturer. I Just recently learned that a permit is required in Sumter County in order to install replacement windows. Volusia Home Improvements did not obtain a permit and window installers from White Aluminum indicated that the window they examined would not have passed inspection. I wonder how many of my other windows would have failed inspection. My opinion is to suggest you think twice before doing business with Volusia Home Services. In retrospect I should have had White Aluminum do the windows in the first place since they did such a good job on the renovations of my front porch and Florida room. And, White Aluminum actually obtained the required permits for each of those jobs.