DirectTV Service issue- Error 775 is trouble!

[Trayderjoe]

So we have DirectTV and got a 775 error message. Apparently the receiver and the dish are not talking to each other. Checked and re-seated all of the connections, checked the voltage, reset the receiver several times, did everything that we could do and were asked to do by the online DirectTV rep. The rep indicated that they would need to send out a service rep to fix the problem, and would charge us $50 and credit us for no service until the repair was completed. I asked if there was a problem with the equipment, why can't they just send us a new receiver which we can swap out and we would send the defective one back? The rep said that they would charge us $19 to send us the new receiver to cover the cost of shipping.

So wait I pointed out to him, I don't own the receiver, I am paying a monthly fee to rent it from them. So I asked why I have to pay them to either come and replace THEIR defective equipment or to ship a functioning receiver to me? (Funny, when I suggested that I would charge them $25 to send their receiver back to them to cover my cost of shipping, he didn't seem to like that idea). The rep then offered to sell me a service plan that I can then use to get this problem resolved. I am adamant that I am not going to pay them to fix their own equipment, especially for which I am paying a monthly rental fee.

Comcast Cable TV was bad (although admittedly we kept them for internet service as we are "stuck" there), and I am quickly souring on DirectTV. I had hoped that DirectTV would have the same customer service experience that AT&T U-Verse provides, but I was reading that U-Verse is going away and AT&T is focusing on DirectTV.

Time to research other options for service.

Thanks for reading my rant. Good luck to those of you with DirectTV that you don't see a 775 error message.........

[Investment Painting Contractors]

Check your power inserter. Most of the time that's the problem, if not type directv error code 775 into google search they will walk you thru the problem. You can fix it yourself. I've had DirecTV for 17yrs its still the best and you can always diagnose the problems yourself. Good Luck Len

[PennBF]

I am surprised there are not more complaints that as of today Direct TV has lost the rights to broadcast any NBC and CBS channels with FOX on the edge of going. Seems AT&T and Direct TV refused to pay for the rights of these channels and have lost the right to broadcast them. Now that is an issue for Direct TV users. Am considering going back to Comcast?:loco:

[Blessed2BNTV]

I am surprised there are not more complaints that as of today Direct TV has lost the rights to broadcast any NBC and CBS channels with FOX on the edge of going. Seems AT&T and Direct TV refused to pay for the rights of these channels and have lost the right to broadcast them. Now that is an issue for Direct TV users. Am considering going back to Comcast?:loco:

Husband is livid. Would like to hear from others on what is working for television.

Husband likes to watch local stations for a short while in morning.

[rivaridger1]

Don't know about here, but we used to have Direct TV service. Their boxes failed on a regular basis, which we leased, and when identified as being the source of the problem the service charge was waived. Read your lease agreement for the box. They might have changed it to make you responsible for paying for the replacement of bad equipment, but I'd not think so. Also call the sales department and threaten to discontinue the service if they insist on you paying for the service associated with leased bad equipment.

We have Comcast service and so far have had two bad boxes and one of their bad supplied connections replaced for free. Our service is also not interrupted by bad thunder storms which used to be the case with Direct TV.

[Nucky]

Out of all the services that are brought into a modern home we have found Direct TV to be the best of all over time. I am not going to throw away a long relationship with them over a few days of being without the main channels during the end of the NFL Football Season. They will work it out quickly, I'm almost certain? Damn this hurts. We really like WESH 2.

I had to reset the main box this morning. Truthfully I didn't get the error number. Working fine now. Good luck.

[Investment Painting Contractors]

I am surprised there are not more complaints that as of today Direct TV has lost the rights to broadcast any NBC and CBS channels with FOX on the edge of going. Seems AT&T and Direct TV refused to pay for the rights of these channels and have lost the right to broadcast them. Now that is an issue for Direct TV users. Am considering going back to Comcast?:loco:

I'm watching CBS right now, no problem. NBC & ABC are out. This usually happens every few years during contract talks, the stations want more for their programing, the customers bitch about their bills, and we get 6 months of reruns every year.

[Madelaine Amee]

Direct TV at our home too and NBC and ABC are off line on our TV too. To say I am annoyed is an under statement.

[PennBF]

It should not be forgotten that AT&T is the new player on the block as they bought Direct TV and now there is a major problem as customers are not respected. :rant-rave:

[jojo]

I have loved Direct TV after Comcast, especially the quality of picture and the ease of recording programs. That said, this situation is frustrating and I hope is resolved soon. I am concerned that AT&T may do an extended show of power.

[John_W]

We had the local channels outage once before, maybe 5 years ago. It was resolved the next day. The real annoyance will be tonight when Green Bay and Detroit fans can't watch Sunday Night Football. Then tomorrow all the Gator fans will miss the Outback Bowl on ABC. The weird part is, ESPN is not effected and they are owned by ABC. So if they had left the Outback Bowl on ESPN we would still get the game, but they moved it to ABC so more people can watch, and now less people will watch.

I've been with Directv for almost 10 years and there are problems now and then, but before that I had Comcast and they were even worse. I also like NFL Sunday ticket, today I can watch my team play even though the game is not on here locally. For those looking for morning programing, try Fox 35. They are still on and provide much more local coverage in the morning.

[Buckeyephan]

Not only is it unavailable on our TVs, but the app won't let me watch ABC live on my iPad. Based on experiences people have with other providers, we'll stick with DirecTV. The problem will be resolved soon. Wonder if this is a national problem or just with Orlando stations.

[Harry Gilbert]

All of the national networks are working in the Philly area on Direct tv

[ajs922]

Several weeks ago I had similar issues with our receiver. They said it needed to be replaced and wanted to charge me for shipping. I said that there was no way that I was going to play for shipping their equipment and they backed down and waved the cost. Once the new receiver came I was still having the same problem. I said I felt that they needed to send a service tech and they agreed but was going to charge me to do so. I said no way and that If they did not send the person for free that I was going to drop them. Again they backed down and sent the person for free. Come to find out, they found that the problem was not the receiver but on the equipment on the dich itself. Once they replaced it the system worked fine.

[JGVillages]

You can watch the Green Bay /Detroit Game on your iPad or computer. First log into your DirecTv account or the App. Then use the"NBC Sports" App and select DirecTv as your provider. You can then select the Game which is noted to start a 7PM (probably pre-game at 7). The block of NBC and ABC is only in certain markets so using the internet works. I also have "Apple TV" so I can "mirror" the internet stream from my iPad to my TV. Isn't technology a wonderful thing!!!!

[John_W]

The two posters that are having technical problems and don't want to pay for shipping or whatever else they're asking payment, I guess it's safe to say you don't have the maintenance protection for $5.99 a month. Fortunately or unfortunately I have the plan and I've never had to call for service in almost 10 years. I did have them once in 2008 and the guy brought me a new box and worked for 2 hours on my system because my local Fox channel had no HD. There was no charge that time. I had them come two years ago, but that was to deliver a new HD DVR box in the living room and a mini slave box in the bedroom. No charge for that either, I was upgrading my service. Even though you may never need it, I think the $6 a month is worth paying in case you need service.

[CFrance]

I'm watching CBS right now, no problem. NBC & ABC are out. This usually happens every few years during contract talks, the stations want more for their programing, the customers bitch about their bills, and we get 6 months of reruns every year.
We've had Directv for 17+ years (Michigan and here), and this fight over price negotiation is always brought to the public, after which it's usually resolved quickly. I was surprised that one of the networks put the rant into their 6 o'clock newscast as if it were a news story. A clear attempt to get the public to complain to Directv. In Michigan, they would put a public service announcement on between programs but not bother viewers with it as a pseudo news item.

[Nucky]

I called customer service this morning to get the story and they told me that the negotiation was continuing and they didn't know how long this would take to resolve. When I brought the equipment from NJ to TV and had them hook it up in our new home here I triggered a one year contract which has me on lockdown until July 2017. I guess the company that I thought was relatively honest has been infiltrated by the Cell Phone Management Gang from AT&T and now they can't be trusted either. What a shame. They gave me a loyalty reduction on my bill of $30 per month for a year. When I asked what the credit would be on the bill for the time lost with the primo channels the nice lady said Zero, Nada, Zilch. I wished her a Happy New Year and same to all of you. It's only TV.

[kgmor]

Yes, I spoke 2directv sounded like in India, he guaranteed 2 & 9 will be back on very shortly. I asked how shortly? Then he said guarantee within 2 weeks, I said you guarantee ? He replied well we can't guarantee. Time will tell.

[jojo]

I called customer service this morning to get the story and they told me that the negotiation was continuing and they didn't know how long this would take to resolve. When I brought the equipment from NJ to TV and had them hook it up in our new home here I triggered a one year contract which has me on lockdown until July 2017. I guess the company that I thought was relatively honest has been infiltrated by the Cell Phone Management Gang from AT&T and now they can't be trusted either. What a shame. They gave me a loyalty reduction on my bill of $30 per month for a year. When I asked what the credit would be on the bill for the time lost with the primo channels the nice lady said Zero, Nada, Zilch. I wished her a Happy New Year and same to all of you. It's only TV.

How did you talk with someone? I've called and can't get a real person.

[Investment Painting Contractors]

Yes, I spoke 2directv sounded like in India, he guaranteed 2 & 9 will be back on very shortly. I asked how shortly? Then he said guarantee within 2 weeks, I said you guarantee ? He replied well we can't guarantee. Time will tell.

I watched the evening news on ABC last night (channel 9) at 11;00. Have you checked lately? NBC still out,

[Trayderjoe]

The two posters that are having technical problems and don't want to pay for shipping or whatever else they're asking payment, I guess it's safe to say you don't have the maintenance protection for $5.99 a month. Fortunately or unfortunately I have the plan and I've never had to call for service in almost 10 years. I did have them once in 2008 and the guy brought me a new box and worked for 2 hours on my system because my local Fox channel had no HD. There was no charge that time. I had them come two years ago, but that was to deliver a new HD DVR box in the living room and a mini slave box in the bedroom. No charge for that either, I was upgrading my service. Even though you may never need it, I think the $6 a month is worth paying in case you need service.

Update: We have a service tech coming, and working through the loyalty department, they are waiving the service fee. I appreciate the rep from DirectTV doing this, however I still don't believe that we should have had to work through several "hoops" to end up here.

You are correct that we don't have the maintenance protection plan, but no where in my contract does it indicate that I am responsible for service fees to address problems related to DirectTV equipment (Of course, if I drove over the dish with my golf cart-the thought has occurred to me recently......then I would be liable to pay the repairs). My point is, why should I pay DirectTV a monthly fee for maintenance protection on THEIR equipment for which I am paying them a rental fee? As much as I dislike Comcast (and Charter Cable), if I don't have the service protection, they only charge if the problem is in the wiring of my house-not if they service their equipment.

I'd like to offer an analogy:

What would you call it if you owned a business, and I stopped by with a few very muscular friends and suggested that for a monthly fee (let's call it insurance) your business would continue to operate without "interruptions", and that we would be there to take care of problems for you so that you continued to operate smoothly. However, if you chose not to pay this "insurance", well...who knows? After all, accidents happen all of the time, right? And then where would you be if you couldn't open your business and started losing customers? Makes sense to buy my insurance, doesn't it?

While my analogy may be "dramatic", to me it is the same thing. I either "pay up" for "protection" or I suffer the consequences. Of course, I can choose to leave the provider, and I always keep my options open.

If people are comfortable paying for this protection without question, it is gravy to the service provider, and if in the long run people feel better/safer(?) having the "insurance", good for them-it is their money to spend how they see fit. I just choose to not throw my money around in a similar fashion.

[Nucky]

How did you talk with someone? I've called and can't get a real person.

1-800-531-5000 DIRECT TV. Just a big run around. It's gonna take time. Nobody knows nuttin. :read:

[jnieman]

We had the local channels outage once before, maybe 5 years ago. It was resolved the next day. The real annoyance will be tonight when Green Bay and Detroit fans can't watch Sunday Night Football. Then tomorrow all the Gator fans will miss the Outback Bowl on ABC. The weird part is, ESPN is not effected and they are owned by ABC. So if they had left the Outback Bowl on ESPN we would still get the game, but they moved it to ABC so more people can watch, and now less people will watch.

I've been with Directv for almost 10 years and there are problems now and then, but before that I had Comcast and they were even worse. I also like NFL Sunday ticket, today I can watch my team play even though the game is not on here locally. For those looking for morning programing, try Fox 35. They are still on and provide much more local coverage in the morning.

I wish I had seen this sooner. I set it up on line so hubby could watch the game on Nbc.com. I did have to log in to our Direct TV account but he was able to watch it on our computer.