Sonny Craven
07-05-2009, 07:19 PM
Never having bought a golf cart before, I spent a lot of time doing due diligence by test driving and reading the threads on TOTV. Very valuable to my ultimate decision. I switched my strong preference for gas-powered to electric and ultimately chose an EZ Go 2009 model with all the bells and whistles. Couple of points. I was persuaded to "Buy American"..it's the one elective contribution we all can make these days to support our economy, and I'm partially motivated to support my hometown, Augusta, Georgia, where I was raised as a boy, and where the EZ Go (Textron) plant is located (a suburb called Martinez).
The AC motor is what convinced me, added by the sleek styling, and low silhouette. It is fast, and doesn't slow when hilly terrain is encountered, and is easy on batteries.
Lastly, like all good sales-customer experiences, I learned to trust the guys at Town & Country Golf Carts near Spanish Springs Square. Kyle and BJ are the best, and my military nature is ask detailed questions and determine if they can answer the follow-ups to tertiary questions that drill down to facts only experts can know. They never tried to "up sell" me, and instead, when prompted, guided me through my decision process. They invited me to take a cart anywhere I wanted and test drive it with no regard for when I brought it back and where it went. I learned they stood apart from other brands dealers who were former used car salesmen and/or would say anything to close a sale. Kyle and BJ are just two honest guys having fun at making a living and pleasing customers.
But, it has been the after-sales experience that impressed me most.
I ordered custom seats and matching Sunbrella pattern for the side curtains that took time to arrive. Without being prompted, each time something came in, they picked up the cart, installed the part in hours, and brought it back. Later, I detected some swirls and superficial scratches on the front body (cowl). I didn't think that was acceptable for a new vehicle. And Kyle and BJ didn't either. After all, they have been in the golf cart business for twenty years or more, and they know that back-end sales, good service, and a sense of fair play are chief among reasons that drive customers to their store. So, they ordered a new front body and again picked the cart up and installed it and the new Sunbrella curtains in a few hours, and in time for us to enjoy the cart during the July 4 holiday.
This has been a little syrupy, I admit, and it is not meant to be an infomercial for Town & Country, but if others have had my experience, there is no doubt this dealer has the bubble for good prices (beat all others), service and customer satisfaction. Shame one has to single out a dealer for just doing a good job these days, but in contrast to so many other stories I've read here, maybe my comments will be helpful to some.
And tip of the hat to all you posters who took the time to recount your experiences and give advice.
The AC motor is what convinced me, added by the sleek styling, and low silhouette. It is fast, and doesn't slow when hilly terrain is encountered, and is easy on batteries.
Lastly, like all good sales-customer experiences, I learned to trust the guys at Town & Country Golf Carts near Spanish Springs Square. Kyle and BJ are the best, and my military nature is ask detailed questions and determine if they can answer the follow-ups to tertiary questions that drill down to facts only experts can know. They never tried to "up sell" me, and instead, when prompted, guided me through my decision process. They invited me to take a cart anywhere I wanted and test drive it with no regard for when I brought it back and where it went. I learned they stood apart from other brands dealers who were former used car salesmen and/or would say anything to close a sale. Kyle and BJ are just two honest guys having fun at making a living and pleasing customers.
But, it has been the after-sales experience that impressed me most.
I ordered custom seats and matching Sunbrella pattern for the side curtains that took time to arrive. Without being prompted, each time something came in, they picked up the cart, installed the part in hours, and brought it back. Later, I detected some swirls and superficial scratches on the front body (cowl). I didn't think that was acceptable for a new vehicle. And Kyle and BJ didn't either. After all, they have been in the golf cart business for twenty years or more, and they know that back-end sales, good service, and a sense of fair play are chief among reasons that drive customers to their store. So, they ordered a new front body and again picked the cart up and installed it and the new Sunbrella curtains in a few hours, and in time for us to enjoy the cart during the July 4 holiday.
This has been a little syrupy, I admit, and it is not meant to be an infomercial for Town & Country, but if others have had my experience, there is no doubt this dealer has the bubble for good prices (beat all others), service and customer satisfaction. Shame one has to single out a dealer for just doing a good job these days, but in contrast to so many other stories I've read here, maybe my comments will be helpful to some.
And tip of the hat to all you posters who took the time to recount your experiences and give advice.