What would yo do ?

[Chatbrat]

Went to a club in the villages- ordered two high end drinks

the bar person charged them @ 2:59 knowing happy hour starts @ 3: 00

She said is computer generated--this place will never see us again==

We left and spent real $$ @ another club

[kstew43]

I hate it when that happens......happy hour and lunch specials....

same thing, 10 minutes before 4 and "so sorry" lunch is over...

Hate it....... time to move on to another restaurant...

[ColdNoMore]

I hate it when that happens......happy hour and lunch specials....

same thing, 10 minutes before 4 and "so sorry" lunch is over...

Hate it....... time to move on to another restaurant...

AGREE! :mad:

The fact that a server isn't smart enough to know that waiting a minute to ring it up and then maybe offhandedly mentioning what they did, could result in a much better tip (a happier patron at the least)...means they may not be smart enough to pour the drinks/get the food order correctly either. :ohdear:

As to the OP's '1 minute'...I wonder if the register even has the correct time?

[rustyp]

worth telling us the name of the establishment

[Chatbrat]

Tierra Del Sol==we went to see a show,went to the bar @ intermission ,had planed to eat there after the show--never did-very DUMB bar person

[tedquick]

Tierra Del Sol is one of my favorite places (since it's been redone). Most of the staff there are pretty good. Go back, speak to the manager and relate your experience. Not sure what management might do but any conversation that I've had with them suggests that they really do care about how their customers are treated. Don't let one bad wait person spoil an excellent place for you. I'd give them another shot if I were you. (Just a thought).

[JoMar]

Of course it's always the establishements fault.....never the customer :)

[golf2140]

Soon, there will not be any place for you to go in The Villages !!!!!!!!!!!!!!!!!!

[kansasr]

So you placed your drink order before 3, knowing that happy hour started at 3, and expected some special treatment?

[rubicon]

Went to a club in the villages- ordered two high end drinks

the bar person charged them @ 2:59 knowing happy hour starts @ 3: 00

She said is computer generated--this place will never see us again==

We left and spent real $$ @ another club

So let me ask. If you owned this restaurant what would you do?

I mean would you be pleased if a server cut the customer a break at 2:59? How about 2: 57? 2: 55? 2:50?

and what about the server and for that many the rest of the servers when your instructions were wishy washy

Say you own a grocery store , Cashiers are instructed to
never leave their checkout area. They are also instruct that the deposits need to be at the bank by 3:00PM. Well on this particular day only one cashier shows up what doe s/he do at 3:00 PM?

If it bothered me that much I would have waited until 3:00PM to order my drink. By the way my best friend owned three restaurant and he told me he didn't make money serving food to tables but made it over the bar.

Personal Best Regards:

[graciegirl]

The title of the thread is;

What would you do?

I would;

Stop drinking. (I did and it is much cheaper and just as much fun)

OR

Drink at home.

[Taltarzac725]

I have gone to Bone Fish Grill where the waitress will tell you that you have X amount of minutes for ordering drinks to fit in with Happy Hour. if you know it is just before three I would suggest chatting up the waitress or bartender before ordering anything. There is a very laid back waitress/bartender whom I enjoy talking to whenever I see her.

[collie1228]

I generally ask, "Is it happy hour now?" And if, at 2:59 they say 3:00, I wait a another minute to order. But that's just me.

[DonH57]

Tierra Del Sol is one of my favorite places (since it's been redone). Most of the staff there are pretty good. Go back, speak to the manager and relate your experience. Not sure what management might do but any conversation that I've had with them suggests that they really do care about how their customers are treated. Don't let one bad wait person spoil an excellent place for you. I'd give them another shot if I were you. (Just a thought).

Ours too. We have always delicious meals and service there since the renovation. Only had a small issue because of a miss communication that was resolved quickly by the manager. We are happy.:clap2:

[ajbrown]

I generally ask, "Is it happy hour now?" And if, at 2:59 they say 3:00, I wait a another minute to order. But that's just me.


I always do that also, it prevents any confusion.

Though, IMO a good bartender at 2:59 should pour the drink and when serving, tell the customer, I will bring check over in a sec, it is one minute early so I held off ringing it in for a minute, to which the customer gets the same drink they would have waited a minute for and a good customer will remember this bartender. Common sense IMO...

When is too early? Subjective for sure... but 1 or 2 minutes?

[EPutnam1863]

This reminds me of a situation at a Perkins somewhere in Florida where an elderly guy was having an argument with the cashier. He felt he was shortchanged 10 cents, and the cashier was unable to open the computer-generated cash machine. The line kept growing and growing. Finally I gave him a dime and told him to leave. He left in his brand-new Cadillac.

I asked the cashier and the manager why they did not just give him a dime out of pocket. They said if they did, they would be setting a precedent. It happened too frequently, they added, even if they made correct change. It had to do with the failing memory, etc.

[2BNTV]

I either would have waited the extra minute or asked the bar person if I would be charged the non happy hour rate but that's me. That probably would have taken almost a minute.

Assuming people will do the right thing doesn't always happen. The bar person was following the rules and probably didn't have the power to make an exception.

[Fraugoofy]

Went to a club in the villages- ordered two high end drinks

the bar person charged them @ 2:59 knowing happy hour starts @ 3: 00

She said is computer generated--this place will never see us again==

We left and spent real $$ @ another club
I am a bartender and I would NEVER charge someone full price at 2:59 if happy hour starts at 3pm even if the computer couldn't figure it out, I would. Customer service is super important as a bartender and making people happy is part of the job. This bartender should watch Jon Taffer!

Sent from my SM-N910R4 using Tapatalk

[photo1902]

Went to a club in the villages- ordered two high end drinks

the bar person charged them @ 2:59 knowing happy hour starts @ 3: 00

She said is computer generated--this place will never see us again==

We left and spent real $$ @ another club

What would I do? Wear a watch.

[EPutnam1863]

What would I do? Wear a watch.

Or bring a minute timer.:1rotfl:

[NYGUY]

....IMO a good bartender at 2:59 should pour the drink and when serving, tell the customer, I will bring check over in a sec, it is one minute early so I held off ringing it in for a minute, to which the customer gets the same drink they would have waited a minute for and a good customer will remember this bartender. Common sense IMO...

That is exactly what the bartender should have done!!

[Chatbrat]

1) we were attending a show--intermission was 15 minutes
2) I do not wear a watch anymore and we left our phones in the car as a courtesy
3) the person next to me asked " when does happy hour start" -the bar person said 3 o'clock
4) I had no idea that happy hour started or they even had one
5) after hearing it started @ 3 , we got rang up @ 2:59
6) after the show went to Hemingways & spent $100+ and got happy hour prices on our Chopin

[Nucky]

:1rotfl:The 2.59 person was just settling the score from a previous encounter with Thurston Howell IV. It a joke calm down. :1rotfl::1rotfl::1rotfl::1rotfl::1rotfl::1rotfl:

[Bonny]

I always ask if I'm not sure.
Most bartenders would have said 1 more minute.
I know that many restaurants will not let you put in a happy hour price until it's time.

[Jayhawk]

Guy wins the Powerball and always wanted to own a bar. He says, I'll just charge a dime for drinks since I don't need the money.

One day, a group is sitting around with nothing but water. Patron asks, Why are those folks just drinking water.

Guy says, those are Villagers. Waiting for Happy Hour and they have a coupon.


:boom:

[ColdNoMore]

I am a bartender and I would NEVER charge someone full price at 2:59 if happy hour starts at 3pm even if the computer couldn't figure it out, I would. Customer service is super important as a bartender and making people happy is part of the job. This bartender should watch Jon Taffer!



Though, IMO a good bartender at 2:59 should pour the drink and when serving, tell the customer, I will bring check over in a sec, it is one minute early so I held off ringing it in for a minute, to which the customer gets the same drink they would have waited a minute for and a good customer will remember this bartender. Common sense IMO...

When is too early? Subjective for sure... but 1 or 2 minutes?

That is exactly what the bartender should have done!!



Common sense and decency. :BigApplause:

[Nucky]

The title of the thread is;

What would you do?

I would;

Stop drinking. (I did and it is much cheaper and just as much fun)

OR

Drink at home.

I handled it the same way it was just easier to stop drinking.

Technically the title of the thread is---What would YO do?

Just dotting the I's & crossing the t's. And adding a U. chilout

[ColdNoMore]

I handled it the same way it was just easier to stop drinking.

Technically the title of the thread is---What would YO do?

Just dotting the I's & crossing the t's. And adding a U. chilout

TUIT?


As in... "I'll ring up the bill when I get tuit?" :1rotfl:

[Nucky]

Everyone has to live by the rules and acceptable principles of society until a decision goes against one of those who wants to enforce each rule down to the microsecond. I do believe that if someone is critical about waiting for seconds at the mailbox and delays at the gate coming and going to their home that the difference of one minute at a cash register would be managed better.

In about 1970 I jumped in line in front of a smaller kid at a Father, Son event at our church to get my raffle ticket. A Giant Player Andy Robustelli was raffling off a football signed by the Giants. Lesson learned. The kid I cut off won my football. I've been basically chilled out since then. Get the point? Good!

[karostay]

Of course it's always the establishements fault.....never the customer :)

:bigbow::bigbow:

[SCasey]

So let me ask. If you owned this restaurant what would you do?

I mean would you be pleased if a server cut the customer a break at 2:59? How about 2: 57? 2: 55? 2:50?

and what about the server and for that many the rest of the servers when your instructions were wishy washy

Say you own a grocery store , Cashiers are instructed to
never leave their checkout area. They are also instruct that the deposits need to be at the bank by 3:00PM. Well on this particular day only one cashier shows up what doe s/he do at 3:00 PM?

If it bothered me that much I would have waited until 3:00PM to order my drink. By the way my best friend owned three restaurant and he told me he didn't make money serving food to tables but made it over the bar.

Personal Best Regards:

Rubicon said it all. Rules are rules.

[Blessed2BNTV]

The title of the thread is;

What would you do?

I would;

Stop drinking. (I did and it is much cheaper and just as much fun)

OR

Drink at home.

Dang, I love you! You are one smart cookie! Good answer!