Comcast again

[villagetinker]

Was I just the lucky one or did anyone else have 5 interruptions to the X1 system this afternoon (6/25). I had to manually reset the DVR 4 times. Called Comcast after the 4th time, demanded a call back after they claimed NO PROBLEMS on their system. Called again after the 5th time, and did not reset the DVR so they could get error codes, no help.
Very annoying, this occurred during the last laps of the Nascar race, managed to use another TV to watch the end of the race, and of course the movie I was recording did not record.
OK thank you for allowing me to vent.

[photo1902]

No problems here. Lake Deaton

[Bonny]

No problems at all today here in BonnyBrook

[dewilson58]

Tink............with Comcast issues, why not Spectrum???

Is there a price advantage with Comcast???

Just wondering.

:024:

[Nucky]

Was I just the lucky one or did anyone else have 5 interruptions to the X1 system this afternoon (6/25). I had to manually reset the DVR 4 times. Called Comcast after the 4th time, demanded a call back after they claimed NO PROBLEMS on their system. Called again after the 5th time, and did not reset the DVR so they could get error codes, no help.
Very annoying, this occurred during the last laps of the Nascar race, managed to use another TV to watch the end of the race, and of course the movie I was recording did not record.
OK thank you for allowing me to vent.

If they got under your skin that's really saying something. They just offered a $400 gift card about a month ago to go back to them. N.O.P.E.

[Allegiance]

Was I just the lucky one or did anyone else have 5 interruptions to the X1 system this afternoon (6/25). I had to manually reset the DVR 4 times. Called Comcast after the 4th time, demanded a call back after they claimed NO PROBLEMS on their system. Called again after the 5th time, and did not reset the DVR so they could get error codes, no help.
Very annoying, this occurred during the last laps of the Nascar race, managed to use another TV to watch the end of the race, and of course the movie I was recording did not record.
OK thank you for allowing me to vent.
Vent away, although I think all providers have issues.

[Mleeja]

Was I just the lucky one or did anyone else have 5 interruptions to the X1 system this afternoon (6/25). I had to manually reset the DVR 4 times. Called Comcast after the 4th time, demanded a call back after they claimed NO PROBLEMS on their system. Called again after the 5th time, and did not reset the DVR so they could get error codes, no help.
Very annoying, this occurred during the last laps of the Nascar race, managed to use another TV to watch the end of the race, and of course the movie I was recording did not record.
OK thank you for allowing me to vent.

No problems north of 466. I have not tried it yet, but I found there is a Comcast app for Roku that allows you to use the Roku stick rather than a cable box. I post my impressions after I check it out.

[Allegiance]

No problems north of 466. I have not tried it yet, but I found there is a Comcast app for Roku that allows you to use the Roku stick rather than a cable box. I post my impressions after I check it out.
I assume you have to be on the same ip address as your home?

Ty

[mixsonci]

Two of my 4 TVs won't work, I have reset them and unplugged them and whatever else I could think of, but they wouldn't start again. I'll have to call Comcast tomorrow and see what happens.

Worse part is, I've only had Comcast for 2 weeks, I just switched over from Centurylink, hoping I didn't just make a big mistake.

[Allegiance]

Two of my 4 TVs won't work, I have reset them and unplugged them and whatever else I could think of, but they wouldn't start again. I'll have to call Comcast tomorrow and see what happens.

Worse part is, I've only had Comcast for 2 weeks, I just switched over from Centurylink, hoping I didn't just make a big mistake.
Is the same splitter feeding those two tvs?

[villagetinker]

Currently we are tied to the Comcast email system (big mistake...), no splitters other then the original Comcast equipment in the box in the garage. The phone and internet service continued to work all the time with the DVR was out. The other 3 TVs (with the small non HD converters) continued to work.
It appears either the Comcast Xfinity servers were having problems, or my DVR is having problems. According to Comcast they remotely looked at my DVR and it was operating correctly, even had them look a second time when the TV screen was frozen, no errors..... So my question aimed at seeing if others were having problems with the servers.
Thank yo to all who replied. I did ask for a follow-up call from Comcast, if I ever get it I will post what they tell me.

[photo1902]

Currently we are tied to the Comcast email system (big mistake...), no splitters other then the original Comcast equipment in the box in the garage. The phone and internet service continued to work all the time with the DVR was out. The other 3 TVs (with the small non HD converters) continued to work.
It appears either the Comcast Xfinity servers were having problems, or my DVR is having problems. According to Comcast they remotely looked at my DVR and it was operating correctly, even had them look a second time when the TV screen was frozen, no errors..... So my question aimed at seeing if others were having problems with the servers.
Thank yo to all who replied. I did ask for a follow-up call from Comcast, if I ever get it I will post what they tell me.

How are you "tied" to Comcast's email system?

[villagetinker]

How are you "tied" to Comcast's email system?

Have you tried to change email addresses for literally a couple hundred of your friends and contacts....not to mention vendors and merchants, etc....and then reregistering various websites, like ToTV. I did this once when I came down here and was able to overlap my original email with my new email, took 6 months to get everything changed over. 4 years later, I still occasionally find a site with an old address.
I am considering an outdoor antenna as I have seen comments that these do work in this area, but I know I need to keep some form of cable TV (or the internet equivalent) for specific sports programs that we watch.

[Lindaketchup]

Currently we are tied to the Comcast email system (big mistake...)

Exact reason we now use gmail accounts!! Here we have dish for tv and Brighthouse for our internet. Up north, we have Verizon Fios. None of the services are wonderful, but Comcast, in my opinion is the worse! My daughter and her husband recently changed from Fios to Comcast with the Xfinity X1 system, to ave some money and promptly changed back within 5 days. They said the functionality of the box was the pits! Good luck!!

[simpkinp]

I could give up TV altogether except for sports. A girl's gotta have her football! Only another two months!

[mixsonci]

Couldn't tell you a splitter from a server, so I have no idea. I can unplug it or reset it by pushing the button, beyond that, I'm useless. Comcast tech coming tomorrow.

[photo1902]

Have you tried to change email addresses for literally a couple hundred of your friends and contacts....not to mention vendors and merchants, etc....and then reregistering various websites, like ToTV. I did this once when I came down here and was able to overlap my original email with my new email, took 6 months to get everything changed over. 4 years later, I still occasionally find a site with an old address.
I am considering an outdoor antenna as I have seen comments that these do work in this area, but I know I need to keep some form of cable TV (or the internet equivalent) for specific sports programs that we watch.

Yes. Did it years ago, as it made no sense to be tied to one cable provider. A pain, yes, but whether you switch to CL, Comcast, Brighthouse or FIOS, you're not tethered to their account.

[villagetinker]

Yes, I am going to look into a separate email account. I do not like gmail, but will look to see what is available.

[photo1902]

Yes, I am going to look into a separate email account. I do not like gmail, but will look to see what is available.

It's definitely a pain, but its one and done. Good luck.

[biker1]

If you are using a mail client, such as on an iPhone, the mail provider doesn't really matter. The "look and feel" comes from the client. The free storage limits for gmail are higher than most people will ever get near (15 gigabytes, including google drive and google photo). They support IMAP and that is really all I care about, along with the fact that my gmail account is "forever".

Yes, I am going to look into a separate email account. I do not like gmail, but will look to see what is available.

[Dan9871]

Have you tried to change email addresses for literally a couple hundred of your friends and contacts....not to mention vendors and merchants, etc....and then reregistering various websites, like ToTV..

You could register your own domain and make an email address based on that domain that you can use with just about any ip host including comcast or google. That way your email address would follow you wherever you go.

For example the domain "villagetinker.info" is available. So if you registered it you could be "me@villagetinker.info" or whatever.

You can register domains at places like noip or godaddy (search for those terms to find their web pages).

You will have to pay to keep the domain alive but "villagetinker.info" costs $15 a year.

[ggnlars]

Sounds like the four lettered word "Comcast" is at it again. When a DVR freezes, the problem is in the DVR memory device. Often this can be cleared with a reset. However, with age and other reasons, these freezes will become more frequent, to the point where the reset will no longer work. Tell the provider to swap out the DVR, problem will go away.

[villagetinker]

You could register your own domain and make an email address based on that domain that you can use with just about any ip host including comcast or google. That way your email address would follow you wherever you go.

For example the domain "villagetinker.info" is available. So if you registered it you could be "me@villagetinker.info" or whatever.

You can register domains at places like noip or godaddy (search for those terms to find their web pages).

You will have to pay to keep the domain alive but "villagetinker.info" costs $15 a year.

Very interesting idea, I had not thought of that. I will check to see that they support a POP mail service, and this would be a great alternative.

[villagetinker]

Well that's not exactly true. While it could be a defective set top box, a DVR locking up (freezing) is often a signal issue or corrupt firmware. Unplug the coax cable and see for yourself.

Tom, I think you are no to something. I had been in the low voltage box in the garage a few times over the last few days, tweaking sprinkler settings, and the coax cables run on both sides of the irrigation box, and get bumped every time the door is opened. I checked the connections today, and 2 were slightly loose, all are tight now.

[biker1]

In today's environment where you may be accessing e-mail from several devices, you are better off with using the IMAP protocol than POP.

Very interesting idea, I had not thought of that. I will check to see that they support a POP mail service, and this would be a great alternative.

[JohnN]

I've had horrid problems with Comcast and intermittent outages, a dozen times a day. It's the gateway. Comcast customer service is a joke.
Multiple calls and it's still not fixed.
I'm thinking of CenturyLink and their $45 /month for life is looking good.