Our warranty dept/Windows

[hulahips]

So we are on home number 2 in the villages. Our now new home, only built 5 yrs ago, has same problem as last house. Condensation on Windows all day. Either Windows they are installing are Cheap Or the company installing is Not sealing them properly. We called warranty today since windows fall under 10 yrvwarranty. However they will charge us $150 to install for their labor charge. We think we should not be charged as we feel it is the villages fault not installing them properly. Anyone else experiencing this problem?? 2nd time for us

[villagetinker]

Try searching this site, as I recall there were other instances with the same problems, and the windows were replaced at no charge. In any case, I would call home warranty, and get the name of the original builder, and the installer of the windows, as well as the manufacturer, and then plead your case directly to them also.

[hulahips]

That is what we did. Called Our Warranty Dept. They told us contact T & D builders who proceeded to tell us it would cost $150. Called warranty back to ask if it's cheap Windows being installed Or incompetent builders putting in. Of course she would not answer my question, told me that was just my opinion. I told her, No that is a fact , and which is causing. Again No response. They just don't care. not our 1st dealing with our Warranty Dept. It's Always pass the buck with them. They take No responsibility for errors in building. It's all about quantity of homes they build,Not quality

[tuccillo]

I assume you are seeing condensation on the outside of the windows? If so, then that can certainly happen when there are very high dewpoints outside. The windows aren't perfect insulators and if they cool (from the cool, air conditioned inside air) below the dewpoint then condensation can form on the outside glass. I see this with some of my windows in the morning. Once it warms up a bit the condensate will evaporate. Assuming this is what you are experiencing, I don't believe you have an issue.

In the cool season, the opposite can happen where you may see condensation on the glass and metal windows frames on the inside of the house if there is a rapid drop in the outside air temperature (until the dewpoint inside the house has had a chance to drop).



So we are on home number 2 in the villages. Our now new home, only built 5 yrs ago, has same problem as last house. Condensation on Windows all day. Either Windows they are installing are Cheap Or the company installing is Not sealing them properly. We called warranty today since windows fall under 10 yrvwarranty. However they will charge us $150 to install for their labor charge. We think we should not be charged as we feel it is the villages fault not installing them properly. Anyone else experiencing this problem?? 2nd time for us

[villagetinker]

OP, I reread your original comment, is the condensation on the OUTSIDE of the windows, if so this has nothing to do with the installation or quality of the windows. It may have to do with how cool you have your house, we have ours at 78 degrees year round, and use the fans extensively. This morning, the car windows were covered with condensation, nothing on our house windows.
If on the other hand the condensation is INSIDE (between the 2 panes of glass), then the seal has failed, and as I recall the window manufacturers have stood by their products.
I cannot imagine that the condensation is INSIDE the house, as the air conditioning removes a lot of the humidity. The only time I have seen condensation on the INSIDE of the windows, is in the winter, in the morning, after a shower, and in the bathrooms only.
Hope this helps.

[hulahips]

No. It is Not on the outside. It's inside the windows!! That is Why I'm stating it's the windows themselves Or the builders??

[raynan]

Between the glass? covered or on the inside of the windows? not covered. We had one replaced no charge under 5 years, then another had to be changed at 6 years and warranty referred us to T&D or Romac. Both charged labor, Romac , I think, was $95.

[tuccillo]

OK, I now understand what you are seeing - your original language was "condensation on windows". The seal on the windows has failed. This is not an installation issue unless the installers damaged the windows when they were installing them. The windows pop out of the frames for easy replacement. Tell warranty which windows have failed. It sounds like you may be on the hook for labor?? Good luck, I hope you have a good outcome.

No. It is Not on the outside. It's inside the windows!! That is Why I'm stating it's the windows themselves Or the builders??

[hansel]

We just had 5 windows replaced (our house is 6 years old) due to the seals being broken. The windows are free but you have to pay for labor. Yes it was $150, but cheaper than buying 5 new windows. We did not have condensation on the windows, but areas that had complete "fog"

[New Englander]

We just had 5 windows replaced (our house is 6 years old) due to the seals being broken. The windows are free but you have to pay for labor. Yes it was $150, but cheaper than buying 5 new windows. We did not have condensation on the windows, but areas that had complete "fog"

Did you have to pay $150 for each window that was replaced?

[village dreamer]

the windows in my home are cheap windows, not made very well.

[hulahips]

I would assume that answer is Yes. Going to call again now

[karostay]

All the windows in the Villages are manufactured
by Chicken Window Co..Cheap Cheap Cheap :a20:

[hulahips]

OK. more bad news. Villagers take note. Now we are told that we have to pay $150 to have your 10 yr warranty on Windows kick in. You will pay the labor cost, even though your getting lousy windows, plus you will pay for the window itself If your not the 1st homeowner. This home is Only 5 to 6 yrs old and we are 2nd owner. Absolutely ridiculous the villages doesn't even honor their 10 yr warranty. So after we pay all this money, which we shouldn't even have to pay, what is to say they don't come back, replace with more crappy windows?? this is outrageous the villages doesn't care about homeowners

[CWGUY]

OK. more bad news. Villagers take note. Now we are told that we have to pay $150 to have your 10 yr warranty on Windows kick in. You will pay the labor cost, even though your getting lousy windows, plus you will pay for the window itself If your not the 1st homeowner. This home is Only 5 to 6 yrs old and we are 2nd owner. Absolutely ridiculous the villages doesn't even honor their 10 yr warranty. So after we pay all this money, which we shouldn't even have to pay, what is to say they don't come back, replace with more crappy windows?? this is outrageous the villages doesn't care about homeowners

:oops: Unlike the old ones.... you could check the new ones "before" you buy them! :o

[Harry Gilbert]

At this point I would have an attorney familiar with warranty law look it over and explain exactly what your rights are. That would give you correct information in order to decide how to proceed.

[Bogie Shooter]

So we are on home number 2 in the villages. Our now new home, only built 5 yrs ago, has same problem as last house. Condensation on Windows all day. Either Windows they are installing are Cheap Or the company installing is Not sealing them properly. We called warranty today since windows fall under 10 yrvwarranty. However they will charge us $150 to install for their labor charge. We think we should not be charged as we feel it is the villages fault not installing them properly. Anyone else experiencing this problem?? 2nd time for us

After looking at your prior posts......you sure encounter a lot of difficulties.......................

[coach]

OK. more bad news. Villagers take note. Now we are told that we have to pay $150 to have your 10 yr warranty on Windows kick in. You will pay the labor cost, even though your getting lousy windows, plus you will pay for the window itself If your not the 1st homeowner. This home is Only 5 to 6 yrs old and we are 2nd owner. Absolutely ridiculous the villages doesn't even honor their 10 yr warranty. So after we pay all this money, which we shouldn't even have to pay, what is to say they don't come back, replace with more crappy windows?? this is outrageous the villages doesn't care about homeowners

Could I ask a question. Your header says Sunset Pointe. Is that where you live? The reason I ask is that Sunset Pointe is closer to 10 years old. Not 5 or 6. If the windows are 10 years old I would think labor charges are very appropriate.

[hulahips]

Of course I know how old sunset PT is. We lived there 1st and experienced the same problem with Windows. Now we moved to a newer area and yes same problem with Windows. Bogie, you have No idea what we have experienced with Warranty. Windows are minor compared to what we went through but that's another story for another time. Want to stay focused on Windows so villagers are aware of what they may also experience and the expense involved. Just saying ...

[tuccillo]

Yes, there are better windows available. However, my only issue is that they have metal frames which reduces their efficiency. The newer homes appear to have vinyl frames, which are a better way to go. My 3 year old house has not had any problems with the windows, or any other issues for that matter.

The Villages builds an "OK", unremarkable house. If you want better you need to build a custom home where you can specify all of the components or buy in a higher end development. You can also find worse.

Of course I know how old sunset PT is. We lived there 1st and experienced the same problem with Windows. Now we moved to a newer area and yes same problem with Windows. Bogie, you have No idea what we have experienced with Warranty. Windows are minor compared to what we went through but that's another story for another time. Want to stay focused on Windows so villagers are aware of what they may also experience and the expense involved. Just saying ...

[hulahips]

We are going to pay the $150 for the labor. No choice. Just hope this one works out!

[vintageogauge]

Steamed or foggy windows should have been caught by your home inspector. Our last used home had five discovered at the time of inspection and the sellers paid to have them replaced. A GOOD inspector is invaluable when Buying a resale home of any age.

[DangeloInspections]

Steamed or foggy windows should have been caught by your home inspector. Our last used home had five discovered at the time of inspection and the sellers paid to have them replaced. A GOOD inspector is invaluable when Buying a resale home of any age.

You are correct.....most of the time a window with a bad seal can easily be seen. However, I have also seen a few seal compromises where the failure was still new, and the conditions such as low humidity, etc, make this sometimes difficult to find. Over time a seal failure will become more apparent as dirt, etc enters between the glass and the clarity is 100% compromised.

Added to this discussion is the fact that there are different types of seal failures and different types of seals. The best seals in my opinion were the metal seals between the two panes of glass. Andersen used to make a double pane glass years ago with no seal, all glass like a big flat bubble.

It is now very common to find seal failures in windows less than 10 years old. I actually read an article the other day where the author was saying that in HIS opinion, it was almost not worth upgrading to double pane replacement windows because the high cost when factored into the high seal failure rate made it not cost effective. Not sure I agree, but it was interesting.

For the record, The Villages for the past 5-6 years have installed three different types of windows, an aluminum frame one, a vinyl one with replaceable weep holes and now a newer vinyl type with integrated weep holes.

Frank D.

[Wiotte]

You are correct.....most of the time a window with a bad seal can easily be seen. However, I have also seen a few seal compromises where the failure was still new, and the conditions such as low humidity, etc, make this sometimes difficult to find. Over time a seal failure will become more apparent as dirt, etc enters between the glass and the clarity is 100% compromised.

Added to this discussion is the fact that there are different types of seal failures and different types of seals. The best seals in my opinion were the metal seals between the two panes of glass. Andersen used to make a double pane glass years ago with no seal, all glass like a big flat bubble.

It is now very common to find seal failures in windows less than 10 years old. I actually read an article the other day where the author was saying that in HIS opinion, it was almost not worth upgrading to double pane replacement windows because the high cost when factored into the high seal failure rate made it not cost effective. Not sure I agree, but it was interesting.

For the record, The Villages for the past 5-6 years have installed three different types of windows, an aluminum frame one, a vinyl one with replaceable weep holes and now a newer vinyl type with integrated weep holes.

Frank D.

Your opinion on the latter ?

[TunaFish]

I had problem with sliding glass door. Moisture in between the glass. I called Romac. They replaced for labor cost. I think it was $95.

[NoMoSno]

Sad, after all these years making double pane windows, seal failure hasn't been eliminated.

[JP]

My windows aren't foggy but have dirt on the inside so when you wash the outside it still looks dirty. Really frustrating that these windows are so cheap and bad and we get charged to replace a defective product. If I had a choice I would never have picked windows like these.

[crash]

My experience with the warranty department on the windows was they are covered in less than 10 years old but only the glass not the labor. The charge was $75 to come out and inspect them and $75 labor to replace. If you have multiple windows at the same time it would be the $75 to come out and $75 labor for each window.

I believe the original installer is no longer in business and T&D is doing the warranty work.

[hulahips]

OK well new price is $150 labor per window

[DangeloInspections]

Of the three windows, I do like the newest ones the best. You find them on only the newest homes, but not all of them.

There are other window problems that are found every so often. Coppering, where the in between the glass coating comes off is one. Another is weatherstripoping problems, etc.

Frank

[hansel]

$150. was entire cost for labor.........windows were free

[pauld315]

We just had 5 windows replaced (our house is 6 years old) due to the seals being broken. The windows are free but you have to pay for labor. Yes it was $150, but cheaper than buying 5 new windows. We did not have condensation on the windows, but areas that had complete "fog"

So, you would be better off waiting until 9 years and 11 months to get all the failing windows replaced for the 150

[hansel]

OK well new price is $150 labor per window

As of last week the TOTAL WAS $150. We had 5 windows replaced, DID NOT PAY PER WINDOW. I would guess if you only had 1 window to replace it still costs $150.

[graciegirl]

I assume you are seeing condensation on the outside of the windows? If so, then that can certainly happen when there are very high dewpoints outside. The windows aren't perfect insulators and if they cool (from the cool, air conditioned inside air) below the dewpoint then condensation can form on the outside glass. I see this with some of my windows in the morning. Once it warms up a bit the condensate will evaporate. Assuming this is what you are experiencing, I don't believe you have an issue.

In the cool season, the opposite can happen where you may see condensation on the glass and metal windows frames on the inside of the house if there is a rapid drop in the outside air temperature (until the dewpoint inside the house has had a chance to drop).

Excellent post. Good reminder too when this happens a lot, WHY it happens.

[vintageogauge]

If the windows themselves are supplied at no charge, maybe ask for them and get a price from someone else to install them. $150.00 each seems high, maybe okay for one window but not for several. Give it a try.

[CWGUY]

If the windows themselves are supplied at no charge, maybe ask for them and get a price from someone else to install them. $150.00 each seems high, maybe okay for one window but not for several. Give it a try.

:what:

[Harry Gilbert]

If the windows themselves are supplied at no charge, maybe ask for them and get a price from someone else to install them. $150.00 each seems high, maybe okay for one window but not for several. Give it a try.


The avg cost of a inexpensive window At home depot or lowes will run around $200 without installation. So 1 window installed for $150 total is an amazing price, multiple windows for $150 you buy a lottery ticket.

20 years ago I replaced 12 windows at my mothers house (one story home) mid range windows installed was over $6000 then

[NoMoSno]

The avg cost of a inexpensive window At home depot or lowes will run around $200 without installation. So 1 window installed for $150 total is an amazing price, multiple windows for $150 you buy a lottery ticket.

20 years ago I replaced 12 windows at my mothers house (one story home) mid range windows installed was over $6000 then
I think we are talking about replacing a pane in an already installed window.

[retiredguy123]

All the windows in the Villages are manufactured
by Chicken Window Co..Cheap Cheap Cheap :a20:
Don't blame the builder or The Villages for the cheap windows. Home buyers are to blame because they usually don't even consider the window quality or ask about it when they buy a house. This is true everywhere in the country, not just in The Villages.

[Rapscallion St Croix]

So we are on home number 2 in the villages. Our now new home, only built 5 yrs ago, has same problem as last house. Condensation on Windows all day. Either Windows they are installing are Cheap Or the company installing is Not sealing them properly. We called warranty today since windows fall under 10 yrvwarranty. However they will charge us $150 to install for their labor charge. We think we should not be charged as we feel it is the villages fault not installing them properly. Anyone else experiencing this problem?? 2nd time for us


I have had the same problem before. In my case, the problem was caused not by leaks, but rather by the house being too tightly sealed, thus causing a situation wherein moisture generated indoors couldn't escape the home. This can especially be a problem if you cook with gas as that releases a lot of moisture into the home.