View Full Version : Does anyone know roofing?
paulascorpio
09-11-2017, 07:16 PM
We are in the Village of Pinellas. A lot of roofs took a hit here...at least 6-7 in our small neighborhood. Granted the winds here were really bad. One thing my husband noticed: on the back of the shingle, there is a thin plastic sheet. If you remove this thin plastic layer off the shingle it leaves a sticky surface. They were on all the shingles of the roofs that were damaged. My question: do shingles have this thin layer of plastic on when, applied to the roof? Thanks for any information. Also, recommendation for a roofer? We are 6-7 homes in a circle that need their houses done! Glad we are all safe!
Blessed2BNTV
09-11-2017, 07:23 PM
Batterbee Roofing did one of our homes. Showed up on time and finished on time.
352 748 6300
Info@batterbeeroofing.com
jmvalcq
09-11-2017, 08:16 PM
I would save the shingles that came off of your roof and contact home warranty because I believe that strip of paper should have been taken off the back of the shingles so that the tar strip on the shingles melts and adheres that shingle to the shingle that it is on. This also helps create a waterproof seal.
I would save the shingles that came off of your roof and contact home warranty because I believe that strip of paper should have been taken off the back of the shingles so that the tar strip on the shingles melts and adheres that shingle to the shingle that it is on. This also helps create a waterproof seal.
Exactly. Call the Warranty Dept.
Skip
villagetinker
09-11-2017, 08:38 PM
WOW, looks like an installation problem, definitely call home warranty, also, there should be a sticker on your breaker box indicating who the builder was, I would give them a call also.
CWGUY
09-11-2017, 08:43 PM
:icon_bored:
https://www.gaf.com/Warranties_Technical_Documents/Steep_Slope_Technical_Advisory_Bulletins/English_Bulletins/Clear_Plastic_Release_Film_Leave_on_or_Take_Off_St eep_Slope_Technical_Point_TAB_R_2011_106.pdf
People that don't know what they are talking about..... might want to stay quiet.
paulascorpio
09-11-2017, 08:50 PM
:icon_bored:
https://www.gaf.com/Warranties_Technical_Documents/Steep_Slope_Technical_Advisory_Bulletins/English_Bulletins/Clear_Plastic_Release_Film_Leave_on_or_Take_Off_St eep_Slope_Technical_Point_TAB_R_2011_106.pdf
People that don't know what they are talking about..... might want to stay quiet.
We are now up to 8 homes in our 50 home neighborhood with roof damage. It just seems kind of odd since our neighborhood has the most damage and others in Pinellas have none. All the tiles that came off the houses have thin plastic sheath. There seems to be something wrong.
CWGUY
09-11-2017, 09:00 PM
We are now up to 8 homes in our 50 home neighborhood with roof damage. It just seems kind of odd since our neighborhood has the most damage and others in Pinellas have none. All the tiles that came off the houses have thin plastic sheath. There seems to be something wrong.
Did you read the "Link"? I don't doubt there is a problem..... but it's not the "thin plastic strip" they are on all shingles. I hope it all gets sorted out. My post was for the people that want to pile on because they think something was done wrong. Maybe even hoping something was done wrong by the builder.
My house is 17 years old and my new roof is 4-5 months old. No problems at all.
cmj1210
09-11-2017, 09:04 PM
Absolutely call warranty. My husband & I were driving around & noticed many newer homes without shingles (less than 5 yrs). The shingles are warrantied up to 110 mph for 15 yrs by certainteed but it seems that the builders are at fault in many of these homes. How can so many shingles come off with way less than 110 that we experienced here in The Villages. Something was not done right IMO.
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paulascorpio
09-11-2017, 09:19 PM
Did you read the "Link"? I don't doubt there is a problem..... but it's not the "thin plastic strip" they are on all shingles. I hope it all gets sorted out. My post was for the people that want to pile on because they think something was done wrong. Maybe even hoping something was done wrong by the builder.
My house is 17 years old and my new roof is 4-5 months old. No problems at all.
I read your information (thank you for the info) but I question why 8 homes built within the last 3-4 years lost parts of their roofing in one small neighborhood. The houses are supposed to withstand Cat 2 winds. So I am looking for a common denominator.
Wiotte
09-11-2017, 09:25 PM
There is no reason other than defective or improperly installed shingles should they fly off in a 60 MPH wind. If the shingles have been on a Florida roof for 3 months or longer they should be sealed on tight. Warranty should get the respective builders on this ASAP.
CWGUY
09-11-2017, 09:36 PM
I read your information (thank you for the info) but I question why 8 homes built within the last 3-4 years lost parts of their roofing in one small neighborhood. The houses are supposed to withstand Cat 2 winds. So I am looking for a common denominator.
There has to be a reason and I sincerely hope you find out what it is.
New Englander
09-11-2017, 11:23 PM
We are now up to 8 homes in our 50 home neighborhood with roof damage. It just seems kind of odd since our neighborhood has the most damage and others in Pinellas have none. All the tiles that came off the houses have thin plastic sheath. There seems to be something wrong.
By any chance, are you in perdido Villas? That's where my house is.
rivaridger1
09-12-2017, 01:16 AM
I have about 600 pounds of shingles sitting in my driveway that came off ( half the roof is missing ). I don't see any evidence they were ever " stuck " to anything. They came off sometimes with a few nails, sometimes not. Again a small neighborhood in Pinellas with about 26 homes. The house was built 3-4 years ago but I am not the original owner. I think about 8 or 9 homes have roof damage of the 26 but none as extensive as ours.
Mrs. Robinson
09-12-2017, 03:08 AM
I read your information (thank you for the info) but I question why 8 homes built within the last 3-4 years lost parts of their roofing in one small neighborhood. The houses are supposed to withstand Cat 2 winds. So I am looking for a common denominator.
Yes, I smell a fish. Very strange.
I sent you a private message.
TimeForChange
09-12-2017, 03:52 AM
I worked for one of the largest roofing manufacturers in the world and sold roofing shingles back in the 80's. That seal stripe does not have to be removed. The fact that you see the stripe is due to a faulty installation of the shingle. The roofer used an air nail gun to apply but did not place the nail in the correct position on the shingle. He either placed the nail inside the seal stripe or did not hold the nail gun in a position to allow the crown of the nail to be flat therefore not allowing the shingle course above to seal. I lost about 30 shingles off my home in North Labelle. The same situation occurred. I called the insurance company yesterday but plan to contact the warrantee dept in the AM. Yesterday I drove all over the neighborhood and only one other home had the same situation with shingles blown off. This is definitely a faulty installation of the shingle. I can assure you beyond any doubt. We should not have lost shingles if they were applied correctly.
rubicon
09-12-2017, 04:23 AM
Absolutely call warranty. My husband & I were driving around & noticed many newer homes without shingles (less than 5 yrs). The shingles are warrantied up to 110 mph for 15 yrs by certainteed but it seems that the builders are at fault in many of these homes. How can so many shingles come off with way less than 110 that we experienced here in The Villages. Something was not done right IMO.
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This may help explain . I had a expert look at my roof after a hail loss. I lived in MN . To my surprise the siding was damaged by hail but not the roof. However the expert told me the shingles were defective. The only contact I had was with the builder ho referred me to a phone number in Pa (Certainteed)
I argued with them by phone and mail for 2 years, until they finally showed up at my home looked at only the garage portion of the house.
The representative said nothing wrong with my roof. I told him the expert I hired stop counting bad shingles after 300. I explained the roof was warranted for 30 years. He said shingles only last for 15 years and their stats showed that people move about every 7 years. I told him a judge would be interested in hearing that. I also learned that they lied to me by telling me they did not have representation in MN. In fact that had a mfg plant 8 miles from my house.
I sued them pro se. They called complaining that they did not want to send an attorney to defend this case. they offered to repair my roof. i refused told them their shingles were junk and they finally relented and settle. I also learned they had been in a class action suit over these exact shingles and it was the reason after two yeas they sent a rep to my home.
In short don't let the shingle mfg jerk you around
Love2Swim
09-12-2017, 05:35 AM
We are in the Village of Pinellas. A lot of roofs took a hit here...at least 6-7 in our small neighborhood. Granted the winds here were really bad. One thing my husband noticed: on the back of the shingle, there is a thin plastic sheet. If you remove this thin plastic layer off the shingle it leaves a sticky surface. They were on all the shingles of the roofs that were damaged. My question: do shingles have this thin layer of plastic on when, applied to the roof? Thanks for any information. Also, recommendation for a roofer? We are 6-7 homes in a circle that need their houses done! Glad we are all safe!
Sorry to hear about your problem. I would start with home warranty, and at the same time let the shingle manufacturer know what is going on, as a backup. If the problem is widespread they may want to send out a representative. If there was improper installation, the rep will be able to determine that. Things will get sorted out, one way or another.
villagetinker
09-12-2017, 08:04 AM
In response to my previous message, I went back and reread the OP, and then realized I misunderstood, the post after mine was very clear on the plastic strip. However, the few times I installed shingles (back up north), I never recalled seeing this strip, but this may be specific to a manufacturer. In any case, after reading all of the replies, it may have been defective installation of the shingles. I live in Pinellas, and I have specifically looked at several of the houses in the vicinity of ours, and have not seen any damage to the roof or shingles. The winds were so strong during IRMA that I would not be surprised if there were highly localized areas of higher speed winds that caused the damage mentioned above.
RedChariot
09-12-2017, 08:19 AM
Absolutely call warranty. My husband & I were driving around & noticed many newer homes without shingles (less than 5 yrs). The shingles are warrantied up to 110 mph for 15 yrs by certainteed but it seems that the builders are at fault in many of these homes. How can so many shingles come off with way less than 110 that we experienced here in The Villages. Something was not done right IMO.
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We have lost shingles. How do you know they are warranted for 110 miles an hour? Our home is 5 years old. We are calling warranty dept and can't get thru.
skip0358
09-12-2017, 08:21 AM
:icon_bored:
https://www.gaf.com/Warranties_Technical_Documents/Steep_Slope_Technical_Advisory_Bulletins/English_Bulletins/Clear_Plastic_Release_Film_Leave_on_or_Take_Off_St eep_Slope_Technical_Point_TAB_R_2011_106.pdf
People that don't know what they are talking about..... might want to stay quiet.
Agree go online and look it up. Or take the shingle and lay them like they would be on your roof and see how the plastic lines up with the shingle underneath it.
rivaridger1
09-12-2017, 08:32 AM
I have about 600 pounds of shingles sitting in my driveway that came off ( half the roof is missing ). I don't see any evidence they were ever " stuck " to anything. They came off sometimes with a few nails, sometimes not. Again a small neighborhood in Pinellas with about 26 homes. The house was built 3-4 years ago but I am not the original owner. I think about 8 or 9 homes have roof damage of the 26 but none as extensive as ours.
Looked at the shingles very closely this morning. The " glue " strips adhered to nothing with the occasional short shingle were the glue activated. Just shiny plastic unchanged from the day installed and the nailing is sporadic often times through the " glue " strips. Looks like very shoddy work or a crappy product. Maybe both. Does anyone think differently ?
Carla B
09-12-2017, 09:02 AM
Could there have been a small twister (tornado) in the storm in your area? Any other damage?
fw102807
09-12-2017, 09:06 AM
My husband was a contractor before he retired. He says the shingles are always the weakest part of the house. They are never glued down. He maintains that the use of nail guns is a big part of the problem and any roof he ever did he hand nailed but the code does not require this.
bluedivergirl
09-12-2017, 09:08 AM
We also have shingle damage in Hillsborough; same reason.
There IS a fault in the shingles. Several homes in Hillsborough have been re-roofed because of it.
You can begin your claim on-line instead of frustrating phone calls.
We know there's a warranty because the info came in a packet at the time we closed. It is from the roofing MFG.
fw102807
09-12-2017, 09:17 AM
We also have shingle damage in Hillsborough; same reason.
There IS a fault in the shingles. Several homes in Hillsborough have been re-roofed because of it.
You can begin your claim on-line instead of frustrating phone calls.
We know there's a warranty because the info came in a packet at the time we closed. It is from the roofing MFG.
They could have been low quality. There are certainly different grades. Are they broken or just pulled loose?
cmj1210
09-12-2017, 09:24 AM
We have lost shingles. How do you know they are warranted for 110 miles an hour? Our home is 5 years old. We are calling warranty dept and can't get thru.
It's in the literature you received when you purchased your home or google it Certainteed Landmark Series.
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Joanh330
09-12-2017, 09:28 AM
My home in Pine Ridge isn't two,years old and I lost almost 30 shingles. Should not have happened. Warranty office is closed Sept. 12??? Waiting for Ins. Co. call back.
bluedivergirl
09-12-2017, 09:35 AM
They could have been low quality. There are certainly different grades. Are they broken or just pulled loose?
This is quite frustrating.
My home is 2.5 years old. The shingles are the original 30 year Certainteed Landmark shingles.
They are laying in a stack at the base of my lamppost.
graciegirl
09-12-2017, 09:41 AM
We have a pointy, pointy roof and I was worried the roof would blow off but it didn't. I was worried the windows would blow out but they didn't. I was worried someone would die here in The Villages, but they didn't. I like to recall what Governor Scott said over and over and over. Homes and structures can be repaired but you and your family are irreplaceable. We didn't lose a single shingle. I am willing to bet that it may likely be a high wind mini happening in your neighborhood. I am grateful you can be here posting and trying to find an answer to this problem.
fw102807
09-12-2017, 10:04 AM
This is quite frustrating.
My home is 2.5 years old. The shingles are the original 30 year Certainteed Landmark shingles.
They are laying in a stack at the base of my lamppost.
It does sound like the installation might not have been done well but you may also have just gotten more powerful gusts. You will need an expert to evaluate.
twoplanekid
09-12-2017, 10:21 AM
My home in Pine Ridge isn't two,years old and I lost almost 30 shingles. Should not have happened. Warranty office is closed Sept. 12??? Waiting for Ins. Co. call back.
As Warranty is closed and insurance is hard to contact, I purchased three bundles of shingles in Washington to have on my return to TV on Wednesday. When I was younger, I put on many roof shingles. I just hope I remember how and don't fall off the roof trying something a haven't done for 40 years. Not the correct or approved color but it will do for a temporary fix
gummybear223
09-12-2017, 10:23 AM
I called Batterbee yesterday and today and left messages .They have not even called me back
golfing eagles
09-12-2017, 10:27 AM
OK, let's try this again.
This is what I posted 5 minutes ago and it has since been deleted---if it was intentional I have a problem with that--this is word for word
Here's my tale of woe:
Home warranty----, just to find out who my original roofer was,--all circuits busy except once at 10:30 AM when the message stated "call back during normal business hours.
Original Builder---the number TV information gave me is a wrong number and cannot find them on-line
Villages Insurance----they just gave me the number to ASI claims
ASI claims----continuous voice menu that leads to 24 rings then a disconnect.
My house is only 4 years old, it has about 40 sq. ft. of roof exposed, and I have no ability to put up a tarp on my own. I am open to suggestions, but I'll probably just have to find a good roofer (if I can) and deal with the insurance bozos later, even if I have to pay out of pocket.
golfing eagles
09-12-2017, 10:29 AM
As Warranty is closed and insurance is hard to contact, I purchased three bundles of shingles in Washington to have on my return to TV on Wednesday. When I was younger, I put on many roof shingles. I just hope I remember how and don't fall off the roof trying something a haven't done for 40 years. Not the correct or approved color but it will do for a temporary fix
Rick, I'm not sure that's a great idea. The roof pitch on your house where the shingles are missing is quite steep. You can always repair damage, but not even I can fix your broken skull. Please, please don't try it.
bagboy
09-12-2017, 10:36 AM
OK, let's try this again.
This is what I posted 5 minutes ago and it has since been deleted---if it was intentional I have a problem with that--this is word for word
Here's my tale of woe:
Home warranty----, just to find out who my original roofer was,--all circuits busy except once at 10:30 AM when the message stated "call back during normal business hours.
Original Builder---the number TV information gave me is a wrong number and cannot find them on-line
Villages Insurance----they just gave me the number to ASI claims
ASI claims----continuous voice menu that leads to 24 rings then a disconnect.
My house is only 4 years old, it has about 40 sq. ft. of roof exposed, and I have no ability to put up a tarp on my own. I am open to suggestions, but I'll probably just have to find a good roofer (if I can) and deal with the insurance bozos later, even if I have to pay out of pocket.
GE, I can't get to my irrigation box as I have furniture piled up in the corner, but I think the original builders name is located inside your irrigation control box. Hopefully with a phone number. Or on the inside of the breaker panel door.
Wiotte
09-12-2017, 10:38 AM
OK, let's try this again.
This is what I posted 5 minutes ago and it has since been deleted---if it was intentional I have a problem with that--this is word for word
Here's my tale of woe:
Home warranty----, just to find out who my original roofer was,--all circuits busy except once at 10:30 AM when the message stated "call back during normal business hours.
Original Builder---the number TV information gave me is a wrong number and cannot find them on-line
Villages Insurance----they just gave me the number to ASI claims
ASI claims----continuous voice menu that leads to 24 rings then a disconnect.
My house is only 4 years old, it has about 40 sq. ft. of roof exposed, and I have no ability to put up a tarp on my own. I am open to suggestions, but I'll probably just have to find a good roofer (if I can) and deal with the insurance bozos later, even if I have to pay out of pocket.
I don't mean to pizz you off Doc but I need to post this
https://uploads.tapatalk-cdn.com/20170912/5f1eb14cd0640fb73f260a1b610b30b4.png
tophcfa
09-12-2017, 10:40 AM
I think the lesson learned is to keep a couple of rolls of roofing felt in the garage for this kind of emergency. I doubt any is available now, but when the stores get restocked I will be getting some. That should keep the water out until permanent fixes can be made.
golfing eagles
09-12-2017, 10:52 AM
I don't mean to pizz you off Doc but I need to post this
https://uploads.tapatalk-cdn.com/20170912/5f1eb14cd0640fb73f260a1b610b30b4.png
:1rotfl::1rotfl::1rotfl::1rotfl::1rotfl::1rotfl:
golfing eagles
09-12-2017, 10:53 AM
GE, I can't get to my irrigation box as I have furniture piled up in the corner, but I think the original builders name is located inside your irrigation control box. Hopefully with a phone number. Or on the inside of the breaker panel door.
It is, and he in turn works for one of the larger builders in TV---but alas, no phone # anywhere
Byte1
09-12-2017, 12:28 PM
Just to add to one of the posts above about poor installation of the shingles. I was speaking with a roofer a while back and he said that many contractors use nail guns to speed up the installation time. But, many of their employees do not adjust the amount of air per shot and OVER drive the nail into the roof, sometimes punching the nail head partially through the shingle. A strong wind comes along and if the tar/glue is not adhered enough for some reason or just not strong enough, the nail pops right through the already damaged shingle and the shingle flies off. When I installed shingles on my large shed up North, I used a gun and had it adjusted to the point where I frequently had to go back down the row with a hammer and tap the nail head flat to the surface of the tile. If the shingle that came off, shows holes where the nail popped through, I bet someone had already damaged the shingle when they drove the nail in. I understand that there are different types of roofing nails too. Just my opinion as well as my two cents. I am not an expert.
Carla B
09-12-2017, 12:40 PM
When you closed on your new house, didn't the closing office provide you with signed affidavits from all the subcontractors who worked on your house (Final Release of Lien)? If so, the name of the roofer would be on that list.
Moderator
09-12-2017, 12:46 PM
OK, let's try this again.
This is what I posted 5 minutes ago and it has since been deleted---if it was intentional I have a problem with that--this is word for word
GE...your original tale of woe post was on a different thread...villages Insurance thread. It's still there.
Good luck with your repairs.
Moderator
golfing eagles
09-12-2017, 12:52 PM
GE...your original tale of woe post was on a different thread...villages Insurance thread. It's still there.
Good luck with your repairs.
Moderator
Thank you----my bad
Keep up the good work!
rivaridger1
09-12-2017, 12:52 PM
OK, let's try this again.
This is what I posted 5 minutes ago and it has since been deleted---if it was intentional I have a problem with that--this is word for word
Here's my tale of woe:
Home warranty----, just to find out who my original roofer was,--all circuits busy except once at 10:30 AM when the message stated "call back during normal business hours.
Original Builder---the number TV information gave me is a wrong number and cannot find them on-line
Villages Insurance----they just gave me the number to ASI claims
ASI claims----continuous voice menu that leads to 24 rings then a disconnect.
My house is only 4 years old, it has about 40 sq. ft. of roof exposed, and I have no ability to put up a tarp on my own. I am open to suggestions, but I'll probably just have to find a good roofer (if I can) and deal with the insurance bozos later, even if I have to pay out of pocket.
I got through to ASI this morning at 1 AM and submitted the claim. At 4AM the restoration contractor called me and said the roof will be tarped in two days. He acts as a GC and will coordinate the work of any subcontractor needed to repair all the damage.
cb4health
09-12-2017, 02:15 PM
Is there any way we in Pinellas can have someone/company place the needed tarp over the areas missing the shingles until all of this is settled? I live on Tallsman Court off Isleworth Circle. I filed a claim via e-mail to ASI and have not heard anything from them yet, as of 3:00 pm, Tuesday.
Mrs. Robinson
09-13-2017, 03:07 AM
I think the lesson learned is to keep a couple of rolls of roofing felt in the garage for this kind of emergency. I doubt any is available now, but when the stores get restocked I will be getting some. That should keep the water out until permanent fixes can be made.
The problem is . . . . who is going to put it on your roof?
If you've found someone to do it, you might as well have your roof repaired properly, and not simply put a band-aid on it.
Mrs. Robinson
09-13-2017, 03:09 AM
It is, and he in turn works for one of the larger builders in TV---but alas, no phone # anywhere
Try Googling his name.
You might have better luck finding his number that way.
Also, look in the phone book.
rubicon
09-13-2017, 04:26 AM
My husband was a contractor before he retired. He says the shingles are always the weakest part of the house. They are never glued down. He maintains that the use of nail guns is a big part of the problem and any roof he ever did he hand nailed but the code does not require this.
Exactly, I wrote about a defect problem with Certainteed.
When I had my roof re-worked I told the contractor to send a crew that used hammer and nails only. He sent a crew of Mexicans and they worked hard, fast, and long hours They picked up every nail that fell around my property. They did an excellent job.
Nail guns can be a problem
massapequa girl
09-17-2017, 02:59 PM
I have the same exact issue.....warranty couldn't care less....Class action may be warranted!
rjm1cc
09-17-2017, 05:06 PM
Not a roofer but my though is that the plastic has to be removed and the heat of the sun will then be able to seal the shingles together.
Dzurinko
09-17-2017, 05:29 PM
We're in Charlotte and lost shingles too. Our house is 3 years old. I used E.P.I.C. to repair our roof yesterday. I couldn't agree more, the winds were not high enough to do the number of houses. There were 6 houses just on my block. My certainteed shingles are guaranteed for 130 mph if "PROPERLY" installed. Give E.P.I.C. a call. I couldn't be happier with there responsiveness and their quality of work. Their reviews are great too right here on TOTV.
CWGUY
09-17-2017, 11:29 PM
Not a roofer but my though is that the plastic has to be removed and the heat of the sun will then be able to seal the shingles together.
:oops: You're half right! YOU ARE NOT A ROOFER. :read: The link I added to post 6. :thumbup:https://www.gaf.com/Warranties_Technical_Documents/Steep_Slope_Technical_Advisory_Bulletins/English_Bulletins/Clear_Plastic_Release_Film_Leave_on_or_Take_Off_St eep_Slope_Technical_Point_TAB_R_2011_106.pdf :rolleyes:It explains alot.
graciegirl
09-28-2017, 04:01 PM
We are in the Village of Pinellas. A lot of roofs took a hit here...at least 6-7 in our small neighborhood. Granted the winds here were really bad. One thing my husband noticed: on the back of the shingle, there is a thin plastic sheet. If you remove this thin plastic layer off the shingle it leaves a sticky surface. They were on all the shingles of the roofs that were damaged. My question: do shingles have this thin layer of plastic on when, applied to the roof? Thanks for any information. Also, recommendation for a roofer? We are 6-7 homes in a circle that need their houses done! Glad we are all safe!
Could you tell us what eventually has happened with your problem?
yabbadu
09-28-2017, 04:56 PM
I called warranty and was told SPS Roofing installed our shingles. As of today and (17) days later SPS still has a mailbox that is full and therefore you are unable to leave any message. Does anybody have the same problem? Called warranty again and their response is that they are busy???? Hmmmmm, any recommendations? Nothing major wrong BUT a repair is needed.HELP!
Wiotte
09-28-2017, 04:58 PM
I called warranty and was told SPS Roofing installed our shingles. As of today and (17) days later SPS still has a mailbox that is full and therefore you are unable to leave any message. Does anybody have the same problem? Called warranty again and their response is that they are busy???? Hmmmmm, any recommendations? Nothing major wrong BUT a repair is needed.HELP!
Go to their office.
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