Duke Energy Billing!!!

[njbchbum]

Check your next few bills!!! Especially if you pay bill by account auto deduction!!!

Target 8: Duke Energy billing shocks power customers | WFLA.com (http://wfla.com/2017/09/15/target-8-duke-energy-billing-shocks-power-customers/)

[Wiotte]

Check your next few bills!!! Especially if you pay bill by account auto deduction!!!

Target 8: Duke Energy billing shocks power customers | WFLA.com (http://wfla.com/2017/09/15/target-8-duke-energy-billing-shocks-power-customers/)

I never allow automatic deductions, ever.

[rustyp]

Won't this just nullify when they make the next meter reading ?

[njbchbum]

Won't this just nullify when they make the next meter reading ?

Likely - but what does one do in the mean time if account is on auto-pay?!?!

[rustyp]

Likely - but what does one do in the mean time if account is on auto-pay?!?!

Wait till next month when they give you a credit ?

[DangeloInspections]

I do not think any part of The Villages has DUKE....but I could be wrong, as I am more accustomed to the lower part of The Villages.

As many know, although I am in The Villages everyday doing inspections, I live just south of The Villages in a community called Legacy of Leesburg. Half of our gated community has SECO, and half has Duke. Seco customers here did not lose power at all. Our half, (having Duke) JUST got power back after almost a week without power a couple of hours ago.

Trying to run your business, charging laptops, thermal imaging cameras, digital cameras and tablets, flashlights, etc, without power has been difficult. Not having internet has been difficult.

Thankfully my two boys had power, etc, and we kept going without missing any inspections, etc. They also kept me in enough ice to keep freezers, etc, cold.

It was a difficult week.

Now I know we have much to be thankful for and many have suffered huge losses, but on the subject of the different power companies around here, DUKE energy here seems to have been the worst. SECO, City of Leesburg, etc, seemed to get power restored very quickly. Duke was the slowest to restore power.

I really miss SECO. I am thankful my power is back, but to me DUKE is a four letter word.

Just my opinion...just venting a bit. In light of our experience, the topic of DUKE seen here peeked my interest.

Oh well...first world problems. Life is good, we are blessed. So thankful for A/C again....sweating in the dark for a week was not fun.

Frank D.

[Nucky]

Amazing isn't it? The disrespect that large companies have for their customers. Personal information from credit companies not being secure. The thought of auto pay being given to any vendor is just out of the picture and off the table for me. I live in The Historic Section of The Villages and was told by a neighbor that electricity was restored so we took our time and got home safely to find out it was on most of the way up our street. We are supplied by Duke Energy. I believe it was six days that power was out. Disappointed in the situation yes, disappointed in them as a company no not yet. I have an enormous amount of respect for Frank D. and he is much more knowledgeable than I am about electric suppliers but even though our power wasn't on when we got home they did say Sunday originally and had it back on Friday so they did under promised and over delivered in our case and under the circumstances that my eyes have seen on this side of the road they are amazing.

We made a sober decision to own a manufactured home in Florida in a historically safer area than other choices we could have made. We are still comfortable with our decision. We are willing to take risk but autopay to any company Forgetaboutit!

Glad to be home, no place like it and njbchbum, your the nicest most helpful bum I ever knew. Thanks for the heads up.

[rubicon]

I never allow automatic deductions, ever.

Does that include your amenity fee as well?

[rubicon]

We have lived here for 11 years and our power has gone out a number of times. We have SECO. SECO has don an extraordinary task of getting power back on with a few hours. Events happen its the human experience the real test is how one ( person organization) reacts to those events.

[DangeloInspections]

You are right Rubicon......and I have to admit My attitude during this time of no power was not as exemplarity as it should have been. My wife? She did not mind it a bit. She liked the solitude, etc.

I'm reminded of Philippians Chapter 4 where it tells me to be content in whatever state I am in.......I was less than content.

It is easier now that all is restored for me to say we are blessed and I know there are lessons I need to think about from this weeks "growing experience". In the end I hope to be better for it.

Forgive me if this post wandered off topic. It was difficult to get all my inspections done and to also do many storm/roof inspections folks wanted.....but we did it and I am now looking forward to getting things back to normal.

If I view this storm as a test, I suppose I passed, but attitude-wise I could have still be more content. Perhaps next time.

Frank

[Wiotte]

Does that include your amenity fee as well?



No one has access to my bank accounts other than me.


Sent from my iPhone using Tapatalk

[graciegirl]

You are right Rubicon......and I have to admit My attitude during this time of no power was not as exemplarity as it should have been. My wife? She did not mind it a bit. She liked the solitude, etc.

I'm reminded of Philippians Chapter 4 where it tells me to be content in whatever state I am in.......I was less than content.

It is easier now that all is restored for me to say we are blessed and I know there are lessons I need to think about from this weeks "growing experience". In the end I hope to be better for it.

Forgive me if this post wandered off topic. It was difficult to get all my inspections done and to also do many storm/roof inspections folks wanted.....but we did it and I am now looking forward to getting things back to normal.

If I view this storm as a test, I suppose I passed, but attitude-wise I could have still be more content. Perhaps next time.

Frank

Frank. You are a good and decent and honest man.

AND we have SECO....Who I think is a good and decent and honest company.

Many hero's among the people who came early to this state in order to restore our power. God Bless them.

[DangeloInspections]

Gracie, I do miss SECO. To get the topic back to Duke....I think Duke's problems from what I have been hearing from Linemen sent in from other areas is that Duke's infrastructure has not been maintained well and their company has not been run well.

It is just like a house....you take care of your home and it will take care of you. If you neglect upkeep, etc, when storms come it will not fare as well, and then repairs are more difficult and costly.

The same storm hit City of Leesburg electric, SECO and Duke....why did Duke take so much longer to restore power to their customers...?

I wish one could change power companies like one can change cable companies.....oh well, first world problems....

Frank.

[DigitalGranny]

We live in TV and have Duke. Just FYI.

[blueash]

From Duke Energy's website (https://news.duke-energy.com/releases/duke-energy-suspends-late-payment-charges-estimated-bills-and-disconnections-during-florida-storm-restoration)dated Sep 15, which is before the news story

"Duke Energy suspends late payment charges, estimated bills and disconnections during Florida storm restoration
September 15, 2017

Restoring power remains top priority for the company
ST. PETERSBURG, Fla.*-- Duke Energy today announced that it is suspending late payment charges and estimated bills for its 1.8 million Florida customers as it continues to restore power in the state.
The company continues its suspension of non-payment disconnections, which was implemented at the beginning of the storm.
"We are all-hands-on-deck with restoration, and stopping these actions gives customers one less thing to worry about. It allows Duke Energy to focus on what's important – getting the lights on and helping rebuild communities and lives," said Harry Sideris, Duke Energy Florida president.
Duke Energy has restored more than 1 million customers in the aftermath of Hurricane Irma. Less than 300,000 customers are still without power."

So it seems they were aware of the bad estimates and were stopping it before the TV report. Not clear why the report failed to mention it.