The Villages Heath Care - Upsetting Experience

[Hopeful2]

I write this, only to let others know what they might be facing, should they choose to use The Villages Health Care:

I have an excellent Blue Cross/Blue Shield policy which allows me to go just about anywhere for medical services. When I moved here several years ago, I began seeing a wonderful doctor at The Villages Health Care. Fortunately, I have been blessed with good health and have only needed to see my doctor for semi-annual check-ups. Recently, I needed to postpone my 6 month check-up, due to a family emergency. (I called and canceled my appointment 4 days prior.) When I asked for a new appointment date, I was told that the doctor has no openings for 7 months!!! While I fully expected that I might need to wait a few weeks for another appointment date, I find a 7 month wait to be outrageous and unacceptable for an established patient. Needless to say, I have found another doctor ...not in The Villages Health Care.

[rjn5656]

I have never had a problem getting an appt.

[rustyp]

I write this, only to let others know what they might be facing, should they choose to use The Villages Health Care:

I have an excellent Blue Cross/Blue Shield policy which allows me to go just about anywhere for medical services. When I moved here several years ago, I began seeing a wonderful doctor at The Villages Health Care. Fortunately, I have been blessed with good health and have only needed to see my doctor for semi-annual check-ups. Recently, I needed to postpone my 6 month check-up, due to a family emergency. (I called and canceled my appointment 4 days prior.) When I asked for a new appointment date, I was told that the doctor has no openings for 7 months!!! While I fully expected that I might need to wait a few weeks for another appointment date, I find a 7 month wait to be outrageous and unacceptable for an established patient. Needless to say, I have found another doctor ...not in The Villages Health Care.

The Villages Healthcare does not accept BCBS unless you are under 65 and not on Medicare. Are you ? Otherwise you maybe using the term Villages Healthcare to mean any medical facility inside The Villages. By the way if you are a member of The Villages Healthcare you would never wait 7 months for an appointment. If you are sick they will jump through hoops to get you in that same day. Your story does not compute with my experience.

[Lovey2]

6 years, no problems with Villages Health Care. They even removed stitches for me from a surgery I had in Tampa when THAT doctor cancelled...THE SAME DAY. I find them to be very accommodating.

[NotGolfer]

We've been with The Villages Health-care system since it began about 5 or 6 yrs ago and never have had a problem. We've always been seen the same day, if we needed an app't because we were sick. IF not with our primary, with another that's equally as good!

Are you under 65 with your BCBS? They don't take that ins. unless you are but I've never heard of them making folks wait months to be seen!

[Cedwards38]

I'm in the Villages Health Care and I've never had to wait more than 2 weeks for an appointment with my primary care physician. All the doctors have a limited number of patients assigned to them so that your experience doesn't happen. It must have been very unusual circumstances.

[Marathon Man]

I agree with the others. There is something missing in the original story.

[golfing eagles]

It's good to see every responder setting the record straight. Probably the only doctors with a 7 month wait are dermatologists in Beverly Hills! You can be seen at TVH the same day if you are ill, maybe by a different doctor or NP, but they will do everything to accommodate you.
Perhaps there was a highly unusual circumstance. Could the primary care MD be on the verge of a 6 month sabbatical? Could it be a female physician who needed 6 months off for a high risk pregnancy? Could the doc need prolonged medical treatment of their own? But barring such unusual conditions, 7 months is not likely, nor is 7 weeks or even 7 days. Seven hours is more likely.
I hope the OP is happy with their new doctor. Of course, if he/she is a solo practitioner, the chances of a long wait are exponentially higher.

[Polar Bear]

Yep. With all due respect to the op, that's simply not typical of TV Health doctors. Not even close.

[Dan9871]

When I asked for a new appointment date, I was told that the doctor has no openings for 7 months!!!

My wife's had many scheduled same day appointments (and so have I), but not always with her PCP, usually with an NP. However when this happened while she was going through difficult problems recovering from surgery her PCP would join in on her appointment with the NP. The result was it was the same has having a appointment with her PCP.

It would be good if you could give us some specifics about the reason you doctor's office pushed out your appoints. That just is so different from what we and many of our neighbors have experienced with Villages Health.

[Ingenuity]

I have commercial insurance and Villages Health accept it (MultiPlan). I chose a PCP and for the first appointment I will wait 3 months. I asked if I am ill should I go to an urgent care and was told yes. I am used to this in other places I have lived, waiting for a "baseline" appointment. With that said, the person I spoke to stated when I am in their system, if I need a doctor, they will get me in the same day. I have never heard of a seven month wait anywhere, even a booked specialist.

[Abby10]

Great to hear such positive reviews of The Villages Healthcare system. Also, was not aware that they took patients under Medicare age. Good to know for future reference.

I hope the OP comes back on to answer some of your questions and post a clarification of her situation.

[Villageswimmer]

OP, why not call back and try again? Sounds like a communication failure.

[JoMar]

What are the odds the OP will return and clarify?

[CFrance]

It's good to see every responder setting the record straight. Probably the only doctors with a 7 month wait are dermatologists in Beverly Hills! You can be seen at TVH the same day if you are ill, maybe by a different doctor or NP, but they will do everything to accommodate you.
Perhaps there was a highly unusual circumstance. Could the primary care MD be on the verge of a 6 month sabbatical? Could it be a female physician who needed 6 months off for a high risk pregnancy? Could the doc need prolonged medical treatment of their own? But barring such unusual conditions, 7 months is not likely, nor is 7 weeks or even 7 days. Seven hours is more likely.
I hope the OP is happy with their new doctor. Of course, if he/she is a solo practitioner, the chances of a long wait are exponentially higher.
I'm confused about this report. If what GE says is true, shouldn't the office have explained why the wait would be so long? Sometimes staff is, well, you know.

I had to cancel an appointment with a dentist once for a teeth cleaning. I was told roughly the same thing as OP, maybe a little less time to reschedule. I had a legitimate reason for canceling, and though they tried to "scare" me out of canceling, I hung on because I had no other choice. Miraculously, they came up with an earlier reschedule.

[Bonny]

I have been with the Villages Health since day one. Never a problem. Sometimes even the same day I call. They are wonderful !!

[courtyard]

Your key phrase here is "blessed with good health." Doctors don't usually see you right away unless you have documented heart problems, cancer or wearing a oxygen tank on your back. They are just too busy with all the older sick patients here. And if you do get an appointment, it's always with the doctor's assistant. The only time I see my doctor is during the annual exam because I have been also "blessed with good health."

[Hopeful2]

I write this, only to let others know what they might be facing, should they choose to use The Villages Health Care:

I have an excellent Blue Cross/Blue Shield policy which allows me to go just about anywhere for medical services. When I moved here several years ago, I began seeing a wonderful doctor at The Villages Health Care. Fortunately, I have been blessed with good health and have only needed to see my doctor for semi-annual check-ups. Recently, I needed to postpone my 6 month check-up, due to a family emergency. (I called and canceled my appointment 4 days prior.) When I asked for a new appointment date, I was told that the doctor has no openings for 7 months!!! While I fully expected that I might need to wait a few weeks for another appointment date, I find a 7 month wait to be outrageous and unacceptable for an established patient. Needless to say, I have found another doctor ...not in The Villages Health Care.

I am glad that those who have commented on my above post have never experienced a problem with The Villages Health Care. As previously stated, I posted my experience so that others may know what they might be facing. It never ceases to amaze me how fast others on this forum are, to discredit the accuracy of someone else's experience.

In clarification:
1. Yes, The Villages Health does accept Blue Cross/Blue Shield insurance for those who are under age 65.
2. I am under age 65 (although I wasn't born yesterday).
3. Yes, I very well know the difference between The Villages Health Care system vs other Villages medical facilities and doctors.
4. I was indeed told that there was a 7 month wait to reschedule my check-up appointment with my primary care doctor.
5. No, there was no way that my doctor was pregnant.
6. No, my doctor was not on or about to take a leave of absence. (I inquired.)
7. The excuse given for the 7 month wait was, "Your doctor has a lot of patients."
8. I then contacted the center supervisor. I was told, "We have a lot of snowbirds this time of year and also, everyone is coming in now with the flu."

I have no doubt that many people have had positive experiences in dealing with the Villages Health Care. Unfortunately, I have not.

[rustyp]

I am glad that those who have commented on my above post have never experienced a problem with The Villages Health Care. As previously stated, I posted my experience so that others may know what they might be facing. It never ceases to amaze me how fast others on this forum are, to discredit the accuracy of someone else's experience.

In clarification:
1. Yes, The Villages Health does accept Blue Cross/Blue Shield insurance for those who are under age 65.
2. I am under age 65 (although I wasn't born yesterday).
3. Yes, I very well know the difference between The Villages Health Care system vs other Villages medical facilities and doctors.
4. I was indeed told that there was a 7 month wait to reschedule my check-up appointment with my primary care doctor.
5. No, there was no way that my doctor was pregnant.
6. No, my doctor was not on or about to take a leave of absence. (I inquired.)
7. The excuse given for the 7 month wait was, "Your doctor has a lot of patients."
8. I then contacted the center supervisor. I was told, "We have a lot of snowbirds this time of year and also, everyone is coming in now with the flu."

I have no doubt that many people have had positive experiences in dealing with the Villages Health Care. Unfortunately, I have not.


What health center do you belong to ? Who is the the doctor that can't see you for 7 months ? Who is the center's supervisor you spoke to ? Publish the facts here and quite possibly an opening may appear due to a cancellation.

[fkoerner]

Not sure of what program you are in, but we have NEVER had a problem getting to see someone, (may not be our own doctor) but Villages Health will get you access to a doctor or physician assistant in short order.

[EPutnam1863]

It has happened to me too. My eye surgery doctor accepted a job elsewhere, and they could not replace him that quickly, so another doctor in that clinic had to accept me and others, causing a very heavy schedule for her. I had to wait 9 months even though I already had an appointment with the first doctor. Apparently they did not give me priority because my cataracts were still small.

If possible go to Urgent Care. By the way, why did those TV doctors accept snowbirds with flu instead of sending them to Urgent Care? I go there whenever possible.

[EPutnam1863]

What health center do you belong to ? Who is the the doctor that can't see you for 7 months ? Who is the center's supervisor you spoke to ? Publish the facts here and quite possibly an opening may appear due to a cancellation.


Yes, a cancellation can happen. I was scheduled for cataract surgery in two months and then I got a call to come in the very next day. There had been a cancellation.

[villagerjack]

Dr Roethelsberger in the Lake Sumter Facility will be out for two months due to his own medical problems. I set an appt. with the PA for my physical. I have been extremely satisfied with the Villages Plan since it started. I wish the good doctor a speedy recovery.

[GorgeousGrandma]

I have never had trouble getting an appointment ... even if I call and ask for someone to see me that same day (only if it's an emergency), they manage to get me in with someone. My husband and I have been with The Villages United Healthcare Medicare Advantage since they opened ... we LOVE it.

[bobthegolfer]

I have to support what OP said. I was with the Villages Health from day one. Happy with my doctor. Unfortunately, she was popular and after a couple years of just seeing her for the six month check up I came down with a horrible cough. After trying to contain it with Over the Counter Meds, I called to get in. NOPE! Had to see the PA. She gave me some meds and sent me home. Meds didn't work and I went back after a week to see my Doc. NOPE! Had to see the PA. She gave me more meds. Four days later I was taken by EMT to The Villages Hospital Where I spent four days having been diagnosed with Pneumonia. Had my DOCTOR seen me, I believe she would have ordered an X-Ray and then hopefully ordered a C Scan. She has since retired. I loved the next doctor I had for a year, but she moved "back home" to VA. So, the Third doctor was my last. I also was very happy with her for several years of just going for my regular checks. This past July I had some serious Back Issues and called to ask her to order a MRI. The PA was rude and it two days of calling to get it done. I won't go into all the details, but several weeks later I was having extreme pain in my Back and Side. I called to see my Doctor and the lady at the desk said NO WAY! She didn't have any open appointments for 3 months. Of course,I could see the PA! I asked exactly WHO does the Doctor see if she doesn't have openings and she said the people who have regular check up appointments. So I finally went to the PA who told me I had an irritated stomach and should buy ProBiotics. I didn't do it! I knew she was wrong! Two days later my husband took me to Urgent Care and I was diagnosed with Shingles! Two shots and three Prescriptions later I was out the door and felt much better in a couple days. My point being, I don't see what good it does to see a DOCTOR when you're feeling good, but not be able to see that Doctor when you are very Ill. I've lived in The Villages for 15 years and watched The Villages Health from start to present. I think they are filling their care centers with PA's and not enough doctors. I left this January, found a doctor at Laural Manor that I am very happy with and she told me they do NOT employ PA's! She said I will see HER unless she is out sick! That's the way it

My story is not unusual. I have many friends in my Little Enclave who go to The Villages Health and are experiencing the same thing. Always the PA is the only person who will see them. Some have left, some don't mind. I guess it's a personal decision!

[Bonny]

I almost always see see the PA. I just love her.
She schedules all my tests, xrays, CT scan, etc. if needed.
She recently had me go through some tests. After reading the results, she and my Dr. got together and got in touch with an oncologist. I have since seen the oncologist and have gone through more testing and a bone marrow biopsy I just spent 4 days in the hospital. (Wonderful Care!!)
I am extremely happy with the level of care I receive.
The Villages Health System has 4 Drs. that work in the Hospital and keep in close contact with the Drs.

[CFrance]

I have to support what OP said. I was with the Villages Health from day one. Happy with my doctor. Unfortunately, she was popular and after a couple years of just seeing her for the six month check up I came down with a horrible cough. After trying to contain it with Over the Counter Meds, I called to get in. NOPE! Had to see the PA. She gave me some meds and sent me home. Meds didn't work and I went back after a week to see my Doc. NOPE! Had to see the PA. She gave me more meds. Four days later I was taken by EMT to The Villages Hospital Where I spent four days having been diagnosed with Pneumonia. Had my DOCTOR seen me, I believe she would have ordered an X-Ray and then hopefully ordered a C Scan. She has since retired. I loved the next doctor I had for a year, but she moved "back home" to VA. So, the Third doctor was my last. I also was very happy with her for several years of just going for my regular checks. This past July I had some serious Back Issues and called to ask her to order a MRI. The PA was rude and it two days of calling to get it done. I won't go into all the details, but several weeks later I was having extreme pain in my Back and Side. I called to see my Doctor and the lady at the desk said NO WAY! She didn't have any open appointments for 3 months. Of course,I could see the PA! I asked exactly WHO does the Doctor see if she doesn't have openings and she said the people who have regular check up appointments. So I finally went to the PA who told me I had an irritated stomach and should buy ProBiotics. I didn't do it! I knew she was wrong! Two days later my husband took me to Urgent Care and I was diagnosed with Shingles! Two shots and three Prescriptions later I was out the door and felt much better in a couple days. My point being, I don't see what good it does to see a DOCTOR when you're feeling good, but not be able to see that Doctor when you are very Ill. I've lived in The Villages for 15 years and watched The Villages Health from start to present. I think they are filling their care centers with PA's and not enough doctors. I left this January, found a doctor at Laural Manor that I am very happy with and she told me they do NOT employ PA's! She said I will see HER unless she is out sick! That's the way it

My story is not unusual. I have many friends in my Little Enclave who go to The Villages Health and are experiencing the same thing. Always the PA is the only person who will see them. Some have left, some don't mind. I guess it's a personal decision!
I have had a similar bad experience with a PA totally misdiagnosing a medical condition. Thank goodness it wasn't anything serious. But other than the derm, I won't go to a doctor who uses a PA. I'm paying for the doctor; I want the doctor and his attendant medical education.

[Villagesgal]

I have had villages health since beginning am under 65 and with private ins. Have had terrible experiences lately with them since my original dr. Moved away. Some drs there are amazingly good. Some are terrible.

[Jkchapco]

Possibly it was because it was a “6 mo check up “. Check ups are non critical and they do take more time.

[banjobob]

It seems there is more to this story than is being reported , I have had no problem getting a rescheduled appointment

[OhioBuckeye]

I write this, only to let others know what they might be facing, should they choose to use The Villages Health Care:

I have an excellent Blue Cross/Blue Shield policy which allows me to go just about anywhere for medical services. When I moved here several years ago, I began seeing a wonderful doctor at The Villages Health Care. Fortunately, I have been blessed with good health and have only needed to see my doctor for semi-annual check-ups. Recently, I needed to postpone my 6 month check-up, due to a family emergency. (I called and canceled my appointment 4 days prior.) When I asked for a new appointment date, I was told that the doctor has no openings for 7 months!!! While I fully expected that I might need to wait a few weeks for another appointment date, I find a 7 month wait to be outrageous and unacceptable for an established patient. Needless to say, I have found another doctor ...not in The Villages Health Care.

Good for you HOPEFUL2! Sounds like this Dr. was strickly there for the money & not his patients. Why would this Dr. expect you to wait 7 months. To me it sounds like he had to see "X" amount of patients ever day for 210 days. I think his receptionist was trying to pressure you not to miss your appointment. I'm in a family with 6 Drs. so being in the family for 48 yrs. you get to hear a lot of them talk about their patients & this is one of the subjects I've heard them talk about before.

[OhioBuckeye]

The Villages Healthcare does not accept BCBS unless you are under 65 and not on Medicare. Are you ? Otherwise you maybe using the term Villages Healthcare to mean any medical facility inside The Villages. By the way if you are a member of The Villages Healthcare you would never wait 7 months for an appointment. If you are sick they will jump through hoops to get you in that same day. Your story does not compute with my experience.

Can't believe he would of made this up. Even if it's what you said, I bet you if you had an issue that Dr. would of sent him to where he's licences to go to, THE VILLAGES!

[OhioBuckeye]

We've been with The Villages Health-care system since it began about 5 or 6 yrs ago and never have had a problem. We've always been seen the same day, if we needed an app't because we were sick. IF not with our primary, with another that's equally as good!

Are you under 65 with your BCBS? They don't take that ins. unless you are but I've never heard of them making folks wait months to be seen!

Yes they take BCBS I have it but it's a secondary Ins. and they will take it because I've had 2 different Drs. use it. Maybe some Drs. don't, but that's what you got to ask before you get treated.

[OhioBuckeye]

It's good to see every responder setting the record straight. Probably the only doctors with a 7 month wait are dermatologists in Beverly Hills! You can be seen at TVH the same day if you are ill, maybe by a different doctor or NP, but they will do everything to accommodate you.
Perhaps there was a highly unusual circumstance. Could the primary care MD be on the verge of a 6 month sabbatical? Could it be a female physician who needed 6 months off for a high risk pregnancy? Could the doc need prolonged medical treatment of their own? But barring such unusual conditions, 7 months is not likely, nor is 7 weeks or even 7 days. Seven hours is more likely.
I hope the OP is happy with their new doctor. Of course, if he/she is a solo practitioner, the chances of a long wait are exponentially higher.

If it was true what he said, this Dr. either had way to many patients or this Dr. was strickly into making a lot of money!

[Emmakrock@yahoo.com]

We Recently went To an F plan after a terrible experience with my Husband...it’s ok if your healthy. But I pray you never have to experience what we did. Remember the health care system is just the physician you will pay 20 percent of all other services until you meet your deductible. Same as regular Medicare.ps The hospital is not owned by the the health care system but Florida Health . Just be aware of what you have. It may be great for many. We just had friends that went to Ocala and had a good experience. We will miss our Dr, but not the system.

[Starr of NC]

The first appointment I was offered recently was July! I agree... outrageous!

[John_W]

I've been with TV Health Care under Medicare Advantage for the past 2-1/2 years. In 2016 I had a severe cold that wouldn't go away, I sent an instant message to my doctor at Pinellas and they replied to go to Lake Imaging and get an MRI. The next day they called and asked me to come in, they said I had pneumonia and prescribed antibiotics and strong cough syrup.

In 2017 I sent a message to my doctor that my back was feeling bad, that it was a pain to stand for any length of time. Once again they sent me to Lake Imaging and I meet the doctor a couple of days later and they said I had degenerative disc disease in my lower back. They offered a referral to a surgeon in Ocala or suggested alternative treatments.

I have to say, for having zero premiums, my care and check ups and overall treatment is superior than anything I've had before. I've sent instant messages on their website to my doctor on a few other occasions and had doctor visits every six months.

[fw102807]

I've been with TV Health Care under Medicare Advantage for the past 2-1/2 years. In 2016 I had a severe cold that wouldn't go away, I sent an instant message to my doctor at Pinellas and they replied to go to Lake Imaging and get an MRI. The next day they called and asked me to come in, they said I had pneumonia and prescribed antibiotics and strong cough syrup.

In 2017 I sent a message to my doctor that my back was feeling bad, that it was a pain to stand for any length of time. Once again they sent me to Lake Imaging and I meet the doctor a couple of days later and they said I had degenerative disc disease in my lower back. They offered a referral to a surgeon in Ocala or suggested alternative treatments.

I have to say, for having zero premiums, my care and check ups and overall treatment is superior than anything I've had before. I've sent instant messages on their website to my doctor on a few other occasions and had doctor visits every six months.

I think that technology rocks and that we are going to need to see it implemented a lot more. Kudos to your doctor for embracing it.

[graciegirl]

If it was true what he said, this Dr. either had way to many patients or this Dr. was strickly into making a lot of money!

I am sorry but I have to disagree with you on several points. I think that you are confusing The Villages Health Care System, with Health Care in The Villages.

One is a separate group, established by The Villages that can be used if you have the right insurance. There are plenty of M.D.s practicing in this area that are not associated with The Villages Health Care System. There are many, many choices to be made here in The Villages not only for a PCP but for many other specialties as well. It is much the same as the place that all used to live.

My friends who use The Villages Health Care all say wonderful things about it. They don't take our insurance or rather our insurance doesn't interact with them. We have amazing doctors that are not part of the Villages Health Care System with full rights to TVRH .

[RonGee]

Coming from NY one of our concerns was the reports of poor healthcare, our fear was alleviated joining The Villages Health Plan.
We have been with The Villages Health Plan since it's inception and have had nothing but positive experiences. At any time if my wife or I are feeling ill and think we need to see our doctor, we make a call to the office and they have always found time in the SAME day to see us.
Ron Goldman

[Jim Thompson]

The reason that the Villages Health does not accept BC&BS is the reason my wife and I found great Health Care elsewhere. The Villages Health stopped accepting BC&BS (Florida Blue) last year and forced us to change. Glad we did.

[arickis]

I agree with all the others. Please do not jump on the "trash the villages health care system wagon". When you follow the easy procedures, I have found the system works great. The people are very accomodating and can see you quickly if the need arises.

[golfing eagles]

If it was true what he said, this Dr. either had way to many patients or this Dr. was strickly into making a lot of money!

OK, time for a reality check. The primary care docs in TVH are limited to a patient panel of 1200, they allot 30 min for a routine visit and 1 hour for a new patient, and are on salary, so it doesn't matter how many visits they have. So much for too many patients and "making a lot of money"
As far as seeing the PA goes, that is what allows TVH to see a sick patient the same day and the doctor to keep on schedule. Unlike many physician offices, I'll bet the average time in the waiting room is less than 5 minutes. The PA is under the direct supervision of a MD, and they have scope of practice protocols they must follow. My doctor has been my friend for 30 years, we practiced in the same group in NY, in fact, I was HIS doctor for 30 years. Yet, if I call today with an acute illness, I have every expectation that I will be seeing the PA. There is nothing wrong with that----if there was no role for physician extenders, they wouldn't exist.
Lastly, if a patient called me and wanted me to order an MRI, I would LMAO. Medicine is not a Chinese restaurant where the patient can pick one test from column A and 2 from column B---it takes many years of education and experience to evaluate a problem and choose the right tests. And BTW, who on this planet orders a MRI for pneumonia???? It is NOT indicated, it is a total waste of time and money.
Sorry, but I found many of the last 20 posts far beyond left field, more like in a different stadium.

[golfing eagles]

The reason that the Villages Health does not accept BC&BS is the reason my wife and I found great Health Care elsewhere. The Villages Health stopped accepting BC&BS (Florida Blue) last year and forced us to change. Glad we did.

Sorry, but they did not "force" you to do anything. They gave you a choice---keep your physician or keep your insurance. It was 100% your decision. BTW, physician offices dropping and adding insurance plans happens millions of times each year across the country, nobody was targeting you.

[dbussone]

OK, time for a reality check. The primary care docs in TVH are limited to a patient panel of 1200, they allot 30 min for a routine visit and 1 hour for a new patient, and are on salary, so it doesn't matter how many visits they have. So much for too many patients and "making a lot of money"

As far as seeing the PA goes, that is what allows TVH to see a sick patient the same day and the doctor to keep on schedule. Unlike many physician offices, I'll bet the average time in the waiting room is less than 5 minutes. The PA is under the direct supervision of a MD, and they have scope of practice protocols they must follow. My doctor has been my friend for 30 years, we practiced in the same group in NY, in fact, I was HIS doctor for 30 years. Yet, if I call today with an acute illness, I have every expectation that I will be seeing the PA. There is nothing wrong with that----if there was no role for physician extenders, they wouldn't exist.

Lastly, if a patient called me and wanted me to order an MRI, I would LMAO. Medicine is not a Chinese restaurant where the patient can pick one test from column A and 2 from column B---it takes many years of education and experience to evaluate a problem and choose the right tests. And BTW, who on this planet orders a MRI for pneumonia???? It is NOT indicated, it is a total waste of time and money.

Sorry, but I found many of the last 20 posts far beyond left field, more like in a different stadium.



So they won’t be going to the SuperBowl, will they. GE please visit the current thread about TV hospital. We have some crossovers missing some details on ERs. (Good to hear from you again.)


Sent from my iPad using Tapatalk Pro

[lucille]

see things always work out.

[graciegirl]

Sorry, but they did not "force" you to do anything. They gave you a choice---keep your physician or keep your insurance. It was 100% your decision. BTW, physician offices dropping and adding insurance plans happens millions of times each year across the country, nobody was targeting you.

Thank you smart person who went to school for 19 plus years and was gifted with not only exceptional intelligence but a reasonable attitude sometimes known as common sense.....and a LOT of patience.

Your fan,
Gracie.

[LoriAnn]

Most offices schedule semi-annual exams for 2 or 3 consecutive appointment slots to give time for a complete physical exam. That could be why there was a long wait to reschedule. Sick appointments or same day appointments are generally easier to schedule because they only take 1 appointment slot. Almost every physician office leaves several slots free each day for sick appointments that are scattered throughout the day. Sounds like you'll just have to wait it out.

[EPutnam1863]

Most offices schedule semi-annual exams for 2 or 3 consecutive appointment slots to give time for a complete physical exam. That could be why there was a long wait to reschedule. Sick appointments or same day appointments are generally easier to schedule because they only take 1 appointment slot. Almost every physician office leaves several slots free each day for sick appointments that are scattered throughout the day. Sounds like you'll just have to wait it out.

I am 77 and have never had an appointment for a six-month check except for a blood test and even then am not required to see doc or anyone else to go over results. When I want to check my records, I use the online patient portal and, if necessary, send a message with a question or two. So I wonder if those here who seem to be constantly going to doctor for routines may be overdoing it?

[Marathon Man]

If it was true what he said, this Dr. either had way to many patients or this Dr. was strickly into making a lot of money!

... or there is something more to the story that we are not hearing. We have all been around a long time and have learned that if something doesn't sound right, it probably is not.

[golfing eagles]

... or there is something more to the story that we are not hearing. We have all been around a long time and have learned that if something doesn't sound right, it probably is not.

Very likely. I am VERY familiar with TVH, and the longest wait for a NEW patient visit that I have heard of is 3 months. Even then, they register you as a patient and will see you within 1 day if you are sick. There is clearly some confusion and/or miscommunication surrounding the OP. Maybe the receptionist was confused. Maybe they were talking apples and oranges. Maybe it was as simple as the receptionist stating "several" months and the OP heard "seven" months. In any case , I hope the OP is happy with their new doctor.

[OhioBuckeye]

I am sorry but I have to disagree with you on several points. I think that you are confusing The Villages Health Care System, with Health Care in The Villages.

One is a separate group, established by The Villages that can be used if you have the right insurance. There are plenty of M.D.s practicing in this area that are not associated with The Villages Health Care System. There are many, many choices to be made here in The Villages not only for a PCP but for many other specialties as well. It is much the same as the place that all used to live.

My friends who use The Villages Health Care all say wonderful things about it. They don't take our insurance or rather our insurance doesn't interact with them. We have amazing doctors that are not part of the Villages Health Care System with full rights to TVRH .

I'm not saying, "The Villages Health" isn't any good, I was just commenting on the guy who his Dr. wanted him to wait 7 months. Also I agree with what you say about The Villages Health Care, but isn't this the one that I read in the paper that they wouldn't take their Ins. Then again maybe it was Medicare, but Medicare is what most of us are on.

[OhioBuckeye]

I write this, only to let others know what they might be facing, should they choose to use The Villages Health Care:

I have an excellent Blue Cross/Blue Shield policy which allows me to go just about anywhere for medical services. When I moved here several years ago, I began seeing a wonderful doctor at The Villages Health Care. Fortunately, I have been blessed with good health and have only needed to see my doctor for semi-annual check-ups. Recently, I needed to postpone my 6 month check-up, due to a family emergency. (I called and canceled my appointment 4 days prior.) When I asked for a new appointment date, I was told that the doctor has no openings for 7 months!!! While I fully expected that I might need to wait a few weeks for another appointment date, I find a 7 month wait to be outrageous and unacceptable for an established patient. Needless to say, I have found another doctor ...not in The Villages Health Care.
HOPEFUL2, aren't you the same one that said this a week or 2 ago? You know I'm having just the opposite situation, my Dr. seems to want me to see him about every 3 or 4 months & I don't really have any issues with my health but then again maybe he wants to keep as healthy as a 20 yr. old. I was kinda thinking about seeing another Dr. for this reason. Wish I could tell you who my family Dr. is. My brother in law in Wis. told me to see an Internist as my family Dr. I think my brother in law is the best Dr. (internist too) I've ever had & I not once ever saw him one single time for anything. You can not believe how many times he diagnosed me over the phone when I was seeing another Dr. So HOPEFUL2, do the same thing, see an internist as your family Dr. They take the same Ins. as a family practice Dr. does, but more education.

[graciegirl]

HOPEFUL2, aren't you the same one that said this a week or 2 ago? You know I'm having just the opposite situation, my Dr. seems to want me to see him about every 3 or 4 months & I don't really have any issues with my health but then again maybe he wants to keep as healthy as a 20 yr. old. I was kinda thinking about seeing another Dr. for this reason. Wish I could tell you who my family Dr. is. My brother in law in Wis. told me to see an Internist as my family Dr. I think my brother in law is the best Dr. (internist too) I've ever had & I not once ever saw him one single time for anything. You can not believe how many times he diagnosed me over the phone when I was seeing another Dr. So HOPEFUL2, do the same thing, see an internist as your family Dr. They take the same Ins. as a family practice Dr. does, but more education.

IF your physician wants to see you four times a year and you are well, it is because;

He can order blood tests each time and monitor your overall health, including things that have NO symptoms, like high cholesterol, high sugar, low levels of some things like Vitamin D, thyroid function and he can also check your vital signs for silent signs of cardiovascular problems. An ounce of prevention is worth a pound of cure, particularly if you are over 70 years old.

[OhioBuckeye]

Yep. With all due respect to the op, that's simply not typical of TV Health doctors. Not even close.

POLAR BEAR, I don't disagree with you but you know how us humans respond. If we had a bad experience that's what we remember, but we say or remember the good things that happen with this Dr. or hospital. I'm no different because I had a bad experience, & haven't went there since. One time was enough for me, I was just glad I didn't go there if I had a heart attack, to many people had a bad experience there, yea I know there were good ones to, but I don't want to be one of those bad experiences. I do understand what your saying though!

[Susan Schonfeld]

It couldn’t have been with a primary doctor as they or someone will see you right away. It had to be with a specialist that take patients from all types of insurance not just Villages Health.

[lindaelane]

The "other side" of this is that I have found doctors who have openings in a "reasonable" time are not well-regarded. In fact, if I knew the name of the doctor you were happy with, I would try to get on that doctor's list. I certainly was not happy with the first doctor I saw at the Villages Health Care (I will not mention the name, out of kindness to the octogenarian doctor) although I could easily book an appointment with him without a long wait. Did you know each health care center has a nurse practitioner who works with the doctors there and you can see her/him - usually that very day, or at the latest the day after you call for an appointment. I've found nurse practitioners often give quite superior care.

[Peg Callahan]

On snorted note regarding village Health Care. I came here looking forward to becoming part of the system after hearing about all the good doctors. Upon applying I was refused due to my current insurance, which happens to be military insurance as my secondary. I asked if that was discriminating against veterans and was informed all I had to do was change my insurance. Why would I do that when many years of dedication went in to earning that insurance. I think the village health care system is slamming veterans. Grandy

[kaseydog]

when i called for same day appointment i got a nurse practioner not a md.

[graciegirl]

On snorted note regarding village Health Care. I came here looking forward to becoming part of the system after hearing about all the good doctors. Upon applying I was refused due to my current insurance, which happens to be military insurance as my secondary. I asked if that was discriminating against veterans and was informed all I had to do was change my insurance. Why would I do that when many years of dedication went in to earning that insurance. I think the village health care system is slamming veterans. Grandy

It is because your insurance will not cooperate with this type of a system. Mine won't either. It isn't because anyone is slamming veterans. Just think for a minute, picture the Eisenhower Center. If that is not a place honoring military, I'll eat your hat.

[tibbetts]

I had a good doctor at the Villages Heath and I have medicare and aarp, they wanted me to join their HMO but I said that I travel in my motor home and I have had a heart attack in El Paso, got a stint and was on my way in a few days. I have traveled with others that had HMO's and they had to get permission and jump thru hoops. I said no and Villages health kicked me out. I understand they are in financial trouble and would guess that kicking out some of their patients has made them also cut down on the Doctors they have. I am not happy with medical facilities in the village. Ihave used Monroe Heart for open heart and 4 by passes. Any real problems that is where I go. I have an independent doctor in the villages now and get along fine with him.
Un-Happy!

[manaboutown]

The "other side" of this is that I have found doctors who have openings in a "reasonable" time are not well-regarded. In fact, if I knew the name of the doctor you were happy with, I would try to get on that doctor's list. I certainly was not happy with the first doctor I saw at the Villages Health Care (I will not mention the name, out of kindness to the octogenarian doctor) although I could easily book an appointment with him without a long wait. Did you know each health care center has a nurse practitioner who works with the doctors there and you can see her/him - usually that very day, or at the latest the day after you call for an appointment. I've found nurse practitioners often give quite superior care.

There is an old saying recommending one get an old lawyer and a young doctor. Soundings: Young doctors, old lawyers (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1126157/)

That being said my PCP of 27 years is now 65 years of age. He is a wonderfully gifted physician well known and highly regarded within the local medical community. I worry about him retiring although he has five children in college and medical school to keep him practicing.

[Northwoods]

I have to say, I am extremely pleased with The Villages Healthcare. I don't expect to see my primary care physician if I need immediate (Urgent care) issue. That's why they have Nurse Practitioners or Physician Assistants. I expect to see my physician if I have an appointment with them... that I don't' try to move at the last minute.
I've been extremely impressed with the VIllages Health physicians. You can always find a bad apple in any system, but overall, virtually everyone I know who is part of The Villages Healthcare is very satisfied and extremely impressed with The Villages Health physicians. And that includes people who are not "healthy" and have needed complex care.
And remember -- The Village Hospital is not part of The VIllages Healthcare. They are totally separate.

[dotti105]

The Villages Health System is rather unique. They do limit the number of patients that each Dr can have. They also provide a Physician's Assistant and a Nurse Practitioner on each MD's team. This team of 3 works together to provide care. I am a RN and very serious about good health care providers. I must say that I think this system is great! We have always been able to be seen on the same day if needed, by the PA or the NP. We have found them both to be excellent. In fact I will often schedule my 6mo check up with my NP, and my yearly PE with my MD. I have a great deal of faith in each of these providers.

If you are in the VHS and find that you do not like your provider, you can change providers. But you do need to understand that each MD works with a team and they you will NOT always be seem by your MD.

Another misunderstanding I often hear about United Health Care Advantage is that you can only go to VHS physicians. That is entirely false. There are many physicians in Florida that take Medicare. The United Health Care Advantage plan is a Medicare plan. We have seen 2 of the best surgeons in the country for medical conditions my husband had. I did the research and found each in the Orlando area, and YES, they took our UHC Advantage. Orlando has many outstanding physicians and most people can find the specialists that they need there if they can't find one here. YOU ARE NOT LIMITED TO ONLY RECEIVING CARE FROM VHS PHYSICIANS. That is a Huge misunderstanding!

Just because you live in The Villages does not entitle you to receive care at the Village clinics. They only accept United Health Care and you have the choice to pick the health insurance you wish. We have many neighbors who are paying $700+ a month for their insurance because their former employer offers it and will pay a portion. What they seem to not understand is that most of us qualify ( by income) to receive UHC Advantage at no cost. The amount that we would pay for standard Medicare instead goes to UHC for the Advantage program. There is no deductible. There is a co pay for specialists. But My husband's most recent surgery at Dr Phillips Hosptial showed a statement of $87,000. Of course that is before contracted services are taken into consideration. He spent one night in the hospital following his surgery and the TOTAL cost, out of pocket for us was $275.00. Not 20% or a deductible to be met. This is a excellent plan. They are now offering additional plans at slightly higher costs that include Shands at UofF in Gainesville and Mayo in Jax.

All the UHC plans provide dental exams and cleaning 2x a year, gym memberships, free visits with your provider or his coworkers. We even get gift cards for being good compliant patients and keeping our appts with PCP and specialists. They have Home Health RNs who will come to your home to help you assess for risks and offer information about self care and how to allow easy medical record access for EMTs if needed.

They have come up with a great system here. It has had some growing pains, and may continue to. But it certainly beats the health care we received while employed and covered by both State Insurance from my hubby's job and my insurance from my RN job.

I think if more people understood how this model works and it's benefits, there wouldn't be ridiculous complaints that just don't make sense.

[8notes]

I write this, only to let others know what they might be facing, should they choose to use The Villages Health Care:

I have an excellent Blue Cross/Blue Shield policy which allows me to go just about anywhere for medical services. When I moved here several years ago, I began seeing a wonderful doctor at The Villages Health Care. Fortunately, I have been blessed with good health and have only needed to see my doctor for semi-annual check-ups. Recently, I needed to postpone my 6 month check-up, due to a family emergency. (I called and canceled my appointment 4 days prior.) When I asked for a new appointment date, I was told that the doctor has no openings for 7 months!!! While I fully expected that I might need to wait a few weeks for another appointment date, I find a 7 month wait to be outrageous and unacceptable for an established patient. Needless to say, I have found another doctor ...not in The Villages Health Care.

Sorry to hear you had this experience. I've heard others say the same. We have found excellent doctors outside the Villages Health Care.

[Abby10]

The Villages Health System is rather unique. They do limit the number of patients that each Dr can have. They also provide a Physician's Assistant and a Nurse Practitioner on each MD's team. This team of 3 works together to provide care. I am a RN and very serious about good health care providers. I must say that I think this system is great! We have always been able to be seen on the same day if needed, by the PA or the NP. We have found them both to be excellent. In fact I will often schedule my 6mo check up with my NP, and my yearly PE with my MD. I have a great deal of faith in each of these providers.

If you are in the VHS and find that you do not like your provider, you can change providers. But you do need to understand that each MD works with a team and they you will NOT always be seem by your MD.

Another misunderstanding I often hear about United Health Care Advantage is that you can only go to VHS physicians. That is entirely false. There are many physicians in Florida that take Medicare. The United Health Care Advantage plan is a Medicare plan. We have seen 2 of the best surgeons in the country for medical conditions my husband had. I did the research and found each in the Orlando area, and YES, they took our UHC Advantage. Orlando has many outstanding physicians and most people can find the specialists that they need there if they can't find one here. YOU ARE NOT LIMITED TO ONLY RECEIVING CARE FROM VHS PHYSICIANS. That is a Huge misunderstanding!

Just because you live in The Villages does not entitle you to receive care at the Village clinics. They only accept United Health Care and you have the choice to pick the health insurance you wish. We have many neighbors who are paying $700+ a month for their insurance because their former employer offers it and will pay a portion. What they seem to not understand is that most of us qualify ( by income) to receive UHC Advantage at no cost. The amount that we would pay for standard Medicare instead goes to UHC for the Advantage program. There is no deductible. There is a co pay for specialists. But My husband's most recent surgery at Dr Phillips Hosptial showed a statement of $87,000. Of course that is before contracted services are taken into consideration. He spent one night in the hospital following his surgery and the TOTAL cost, out of pocket for us was $275.00. Not 20% or a deductible to be met. This is a excellent plan. They are now offering additional plans at slightly higher costs that include Shands at UofF in Gainesville and Mayo in Jax.

All the UHC plans provide dental exams and cleaning 2x a year, gym memberships, free visits with your provider or his coworkers. We even get gift cards for being good compliant patients and keeping our appts with PCP and specialists. They have Home Health RNs who will come to your home to help you assess for risks and offer information about self care and how to allow easy medical record access for EMTs if needed.

They have come up with a great system here. It has had some growing pains, and may continue to. But it certainly beats the health care we received while employed and covered by both State Insurance from my hubby's job and my insurance from my RN job.

I think if more people understood how this model works and it's benefits, there wouldn't be ridiculous complaints that just don't make sense.

Thank you for this very informative post. Coming from the perspective of a health care professional such as yourself, as well as someone who actually uses the system, I hope others find your post valuable as well. Some of the details you provided make The Villages Health System appear to be a viable option to consider. Thank you for taking the time to post.

[Bonny]

I had a good doctor at the Villages Heath and I have medicare and aarp, they wanted me to join their HMO but I said that I travel in my motor home and I have had a heart attack in El Paso, got a stint and was on my way in a few days. I have traveled with others that had HMO's and they had to get permission and jump thru hoops. I said no and Villages health kicked me out. I understand they are in financial trouble and would guess that kicking out some of their patients has made them also cut down on the Doctors they have. I am not happy with medical facilities in the village. Ihave used Monroe Heart for open heart and 4 by passes. Any real problems that is where I go. I have an independent doctor in the villages now and get along fine with him.
Un-Happy!
Where did you get your information that you say they are in financial trouble?

[Bonny]

I love the Villages Health. I always ask to see my Dr.'s NP. In fact I followed her to the Villages Health. She used to be with my Dr., whom I really liked, then she came the TVH as soon as they started up.

[Nucky]

I had one small snafu with a specialist that I was sent to by my Primary Doctor thru The Villages Health but on a scale of 1 being bad 10 being great I would score Santa Barabra at least a 25++++. The best. They are contributing to saving my life. My doctor calls me at home to check on me. This is like the good old days. I'm thrilled.

This has been my experience and I understand not all are good and I don't doubt anyone else's posts.

[vintageogauge]

I don't totally agree that seeing a NP is the same as seeing MD. Maybe just me but I would prefer seeing a doctor when the need arises. I'm 71 years old and have never been seen by a NP or a PA and don't care to start now. Also never had to wait 7 months to see a doctor or even a week for that matter.

[NotGolfer]

I love the Villages Health. I always ask to see my Dr.'s NP. In fact I followed her to the Villages Health. She used to be with my Dr., whom I really liked, then she came the TVH as soon as they started up.

I know of who you speak and I did that too! She's the best. With me...she has conferred with the other doctor's (MD's) in the practice to see if they concur with her findings. I've also had it where one of them would also come into the room. I have great respect for my ARNP and her empathy and caring. I've found many times the nurses (and NP fall into this) are much better communicators than the physicians they work beside. JUST because a person has MD behind their name makes them better. JMHO

[OhioBuckeye]

IF your physician wants to see you four times a year and you are well, it is because;

He can order blood tests each time and monitor your overall health, including things that have NO symptoms, like high cholesterol, high sugar, low levels of some things like Vitamin D, thyroid function and he can also check your vital signs for silent signs of cardiovascular problems. An ounce of prevention is worth a pound of cure, particularly if you are over 70 years old.

You're exactly right about what he does. I guess then what you're saying is, he's being extra cautious & he's taking good care of me. No, not quite 70 yet, but pushing it! Yes, he watches my heart issues & my bad family high glucose. Right now he's having me go through a bunch of test for high readings of oxygen in my red blood cells.

[bilcon]

We were members of the Villages Health care and loved our doctor. We never experienced long waits. Unfortunately, we were dropped because they no longer accepted our Empire Plan. They went to The Advantage Plan. Too Bad! We were not going to change because we get free medical for life from our jobs.

[Bonny]

I had one small snafu with a specialist that I was sent to by my Primary Doctor thru The Villages Health but on a scale of 1 being bad 10 being great I would score Santa Barabra at least a 25++++. The best. They are contributing to saving my life. My doctor calls me at home to check on me. This is like the good old days. I'm thrilled.

This has been my experience and I understand not all are good and I don't doubt anyone else's posts.
I agree! I also go to Santa Barbara. My Dr. and the NP have called me at home to see how things were going after a visit. They are the best.

[Bonny]

I know of who you speak and I did that too! She's the best. With me...she has conferred with the other doctor's (MD's) in the practice to see if they concur with her findings. I've also had it where one of them would also come into the room. I have great respect for my ARNP and her empathy and caring. I've found many times the nurses (and NP fall into this) are much better communicators than the physicians they work beside. JUST because a person has MD behind their name makes them better. JMHO
I see Dr. Pead and his NP, Sylvia. Sylvia is so awesome and up on everything.

[Loudoll]

How does that help Hopeful2?

[Abby10]

I know there are several different care centers throughout the community under The Villages Healthcare System. Are you limited to which one you can go to by the Village that you reside in, or are you able to go to any of the centers of your choosing (providing of course that you are eligible to be in the system)?

[Dan9871]

Are you limited to which one you can go to by the Village?

There is no requirement that you use a particular center.

You can choose any PCP you wish. Of course for your regular appointments you will have to go to the center that PCP practices in. There is no requirement that you pick a PCP from a particular center.

Sometimes if you request a same day appointment you will have to go to a different center than the one you usually use if your regular center is very busy.

[Abby10]

There is no requirement that you use a particular center.

You can choose any PCP you wish. Of course for your regular appointments you will have to go to the center that PCP practices in. There is no requirement that you pick a PCP from a particular center.

Sometimes if you request a same day appointment you will have to go to a different center than the one you usually use if your regular center is very busy.

Thank you for your detailed answer. Good to know.