Golf Cart Service at Brownwood

[dc11257]

Is anyone else tired of the inability to get a service appointment within a reasonable time frame? Twice I have called for a service appointment and was given a TWO MONTH wait for the next appointment. Of course then they tell you to bring it in for a daily appointment before 8:00 am. I was there one day at 7:15 am and they were already filled. I have purchased 2 carts from them in excess of $30,000 yet I still need to wait two months for an appointment. This is unacceptable.

[yabbadu]

Thats why I did not buy from them. Bought from Carts And Clubs - Ocala...They come to your home and it has always been in a reasonable time frame.......

[thetruth]

Is anyone else tired of the inability to get a service appointment within a reasonable time frame? Twice I have called for a service appointment and was given a TWO MONTH wait for the next appointment. Of course then they tell you to bring it in for a daily appointment before 8:00 am. I was there one day at 7:15 am and they were already filled. I have purchased 2 carts from them in excess of $30,000 yet I still need to wait two months for an appointment. This is unacceptable.

Wife had the same experience, two month wait. I don't really keep track of this stuff but I think we have already waited half the time.

In any case, I told her to document when she called who she spoke to etc.

You might try calling around. I would assume there are places that you can drive your golf cart to that have shorter waits and there are people authorized???? who can do it at your home.

REASON? There was a recent recall on the Yamaha brake cable.

[photo1902]

I've taken my cart to Brownwood for service since 2014, to include annual maintenance, and various add-on's. I literally have never had a problem arriving in the morning and leaving it.

[VillageIdiots]

I picked up a used cart that was bought from them originally and is still under warranty. But no service records so I wanted to get it serviced just to make sure it's up to date. As of earlier this week, the soonest Sumter could get me in was June 25 and Brownwood was June 18. But Spanish Springs was May 18. I'm closest to Brownwood but will be making the ride to Spanish Springs to get the service done there. Now, if I need repairs to get back up and running, rather than routine service, I do hope that they can get me in sooner than 2 months.

[karostay]

:gc: Willy's

[JoMar]

Snowbirds having the carts serviced after they left? Population growth?

[pauld315]

I have always been able to get in the same day if I get there by 7:30.

[mic4me]

This is one of the reasons we bought a Streetrod.

[tophcfa]

If you are not getting warranty work done then call Todd Casey. Excellent mechanic who comes to your house to do any service you need. He does great work at a reasonable price. However, I am not sure if he works on electric carts. Both of ours are gas.

[ColdNoMore]

If you are not getting warranty work done then call Todd Casey. Excellent mechanic who comes to your house to do any service you need. He does great work at a reasonable price. However, I am not sure if he works on electric carts. Both of ours are gas.

A BIG second on Todd (352) 256-2068! :thumbup:

I know a half-dozen or so people that have bought a new cart in the last year from Carts and Clubs in Ocala and to a person...they are ecstatic.

They said they saved a substantial amount of money on the purchase, they love the little things (like the unique vented windshield) that C&C puts on their carts...and never have a problem with scheduling service or repairs.

My next new cart will definitely...come from them.

[BobnBev]

A BIG second on Todd (352) 256-2068! :thumbup:

I know a half-dozen or so people that have bought a new cart in the last year from Carts and Clubs in Ocala and to a person...they are ecstatic.

They said they saved a substantial amount of money on the purchase, they love the little things (like the unique vented windshield) that C&C puts on their carts...and never have a problem with scheduling service or repairs.

My next new cart will definitely...come from them.

How do you get the cart to Ocala?

[bagboy]

How do you get the cart to Ocala?

You schedule service at home.

[ColdNoMore]

How do you get the cart to Ocala?

The same way you get to or from...Fenney. :1rotfl:




As bagboy stated, they come to you...just as Todd Casey does. :thumbup:

[NoMoSno]

Just to note, Carts and Clubs only services a cart you bought from them.

[Rango]

Just to note, Carts and Clubs only services a cart you bought from them.

Probably why they are not real busy.

[KennyP]

If you are worried about your warranty staying intact, the Villages will recommend service centers that they trust that can do the regular service. Keep the service receipt and youll be fine.

[ColdNoMore]

Probably why they are not real busy.

Really?

If I might ask...how do you know this?

Admittedly my observations are wholly anecdotal, but of all the people I know (over a half dozen) that have purchased a new cart in the last year...they have all purchased their carts from C&C. :shrug:

I'm not suggesting that even approaches the number of carts sold by The Developer, but it does say that C&C is offering something (price/service/?)...that a number of people find attractive.

[NoMoSno]

Probably why they are not real busy.
The last I heard they had 16 trucks doing service work.
They also sell and service carts in the Ocala/northern area.
For a single family business they're doing just fine.
They're primarily a cart sales business that services the carts they sell.

[champion6]

<snip> You might try calling around. I would assume there are places that you can drive your golf cart to that have shorter waits and there are people authorized??? <snip>I don't think this is true. I can't think of any golf cart retail store that offers golf-cart-accessible service other than The Villages Golf Cars. And I going to assume that this is no accident. It's by design - why let "the competition" have the same advantage?

[dc11257]

My original complaint wasn’t the service but the availability to get an appointment is a reasonable time frame. I have since learned that this availability is across all their garages. I learned that the Sumter Landing garage has 13 bays to perform service; however, only 6 are currently being used. They do not have enough mechanics to fill the bays. Hence the long delays in obtaining service.

[ColdNoMore]

The last I heard they had 16 trucks doing service work.

They also sell and service carts in the Ocala/northern area.

For a single family business they're doing just fine.

They're primarily a cart sales business that services the carts they sell.

Very :cool:.

I love seeing small, but high quality, family businesses...doing well. :thumbup:

[Barefoot]

If you are not getting warranty work done then call Todd Casey. I am not sure if he works on electric carts. Yes, Todd works on electric carts.

If you are worried about your warranty staying intact, the Villages will recommend service centers that they trust that can do the regular service. Keep the service receipt and youll be fine.
Do you mean if Villages Golf Carts at LSL is busy, they might direct you to take the cart to Villages Golf Cart Centers at Brownwood or Spanish Springs?
When I've called Villages Golf Carts, there is a ridiculously long wait at LSL.
If there is another Service Center, other than Villages Golf carts at BW or SS, please let us know.
My original complaint wasn’t the service but the availability to get an appointment is a reasonable time frame. I have since learned that this availability is across all their garages. I learned that the Sumter Landing garage has 13 bays to perform service; however, only 6 are currently being used. They do not have enough mechanics to fill the bays. Hence the long delays in obtaining service.
That is fascinating information. Prices are expensive at Villages Golf Carts.
You'd they'd be able to attract good mechanics and pay them well.

[biker1]

If you require basic, preventive maintenance, do it yourself. These things require minimal maintenance - oil changes every 50-75 hours, replace the spark plug every 5 years or so, replace the air filter every five years or so, shoot some grease into the zerk fitting on the clutches every year, replace the differential fluid every couple of years. These are all trivial tasks. Repairs may be a different story.

My original complaint wasn’t the service but the availability to get an appointment is a reasonable time frame. I have since learned that this availability is across all their garages. I learned that the Sumter Landing garage has 13 bays to perform service; however, only 6 are currently being used. They do not have enough mechanics to fill the bays. Hence the long delays in obtaining service.

[graciegirl]

Wife had the same experience, two month wait. I don't really keep track of this stuff but I think we have already waited half the time.

In any case, I told her to document when she called who she spoke to etc.

You might try calling around. I would assume there are places that you can drive your golf cart to that have shorter waits and there are people authorized???? who can do it at your home.

REASON? There was a recent recall on the Yamaha brake cable.

ahh. I see.

[Barefoot]

REASON? There was a recent recall on the Yamaha brake cable.
I doubt that is affecting appointments now at Villages Golf Carts.
I believe the recall was handled back in March.
On March 14 Gordon's Garage at LSL had a day when you could bring your golf cart in to be checked.
Villages Golf Carts garages at Spanish Springs and Brownwood did the same.

[asianthree]

Have never had a problem getting our carts in for service until last year. 5 weeks for appointments started last July, that was befor the recall. Didn’t matter if it was SS, LSL, or Brownwood. Our salesman said they didn’t have enough staff. Of course C&C is three weeks for appointment also.

[coffeebean]

Really?

If I might ask...how do you know this?

Admittedly my observations are wholly anecdotal, but of all the people I know (over a half dozen) that have purchased a new cart in the last year...they have all purchased their carts from C&C. :shrug:

I'm not suggesting that even approaches the number of carts sold by The Developer, but it does say that C&C is offering something (price/service/?)...that a number of people find attractive.

We purchased our electric Yamaha from Villages Golf Cars in Colony Plaza. One of the cart options I find extremely important to me is a steering wheel that has self canceling directionals (just like a car).

Villages Golf Cars offered that option. C&C does not offer that steering wheel with self canceling directionals. Our steering wheel also has a switch for bright lights (just like a car) which I find invaluable when driving our cart at night. C&C does not offer bright lights on their carts.

Needless to say, I'm a very happy camper that we purchased our cart at Villages Golf Cars. I will never purchase a cart at C&C if they will not offer that invaluable steering wheel as an option.

[coffeebean]

If you require basic, preventive maintenance, do it yourself. These things require minimal maintenance - oil changes every 50-75 hours, replace the spark plug every 5 years or so, replace the air filter every five years or so, shoot some grease into the zerk fitting on the clutches every year, replace the differential fluid every couple of years. These are all trivial tasks. Repairs may be a different story.

Do any of these maintenance items have to be done on an electric cart? If not, what type of maintenance has to be done on an electric cart other than adding water to the batteries? Our cart has some type of auto refill system so it is very easy to add the water and not over fill the system.

[JoMar]

There are a number of things to check on electric carts, some apply to all carts. Brake Performance and pads, parking brake adjustment, check that your charger is operating properly, Tire pressure, wheel alignment, grease all fittings, Clean battery terminals and check cables, check battery levels (if auto fill make sure it is operating properly since it can overfill), check rear end oil level.

[coffeebean]

There are a number of things to check on electric carts, some apply to all carts. Brake Performance and pads, parking brake adjustment, check that your charger is operating properly, Tire pressure, wheel alignment, grease all fittings, Clean battery terminals and check cables, check battery levels (if auto fill make sure it is operating properly since it can overfill), check rear end oil level.

I bring our electric cart in for routine maintenance on an annual basis. I honestly don't do any of the other things you listed in the interim except filling the batteries with water.

[village dreamer]

i had my cart service by one of the big dealers and 2 weeks later it needed water in the batterys . so i do my own service work now . all they did was check tire pressure, water level , rear oil and take it for a ride all for $90, i think I'm the one who was taken for a ride.

[biker1]

I'm sorry, I can't speak about electric carts. Perhaps some electric cart DIYs can answer your questions.

Do any of these maintenance items have to be done on an electric cart? If not, what type of maintenance has to be done on an electric cart other than adding water to the batteries? Our cart has some type of auto refill system so it is very easy to add the water and not over fill the system.

[lorilorilori]

how do i reach Todd Casey ?

[lorilorilori]

Im looking to buy a new Yamaha Gas. Suggestions where to buy from a good company with good service.

[ColdNoMore]

how do i reach Todd Casey ?

Google.

[rivaridger1]

Until people walk into the Villages Golf Cart stores and tell them " you agree to service the cart within two or three weeks of my call in writing as a condition to buying a cart from you " nothing is likely to change. We've bought two carts from them and now have little recourse but to listen to excuses when it comes to scheduling service. New " Villagers " , it is probably up to you if there are to be any changes.

[ColdNoMore]

Until people walk into the Villages Golf Cart stores and tell them " you agree to service the cart within two or three weeks of my call in writing as a condition to buying a cart from you " nothing is likely to change. We've bought two carts from them and now have little recourse but to listen to excuses when it comes to scheduling service. New " Villagers " , it is probably up to you if there are to be any changes.

Great idea! :thumbup:


However, I'm gonna take a wild guess and say that they will never do that and given their monopoly within TV...don't really care if you buy somewhere else. :shrug:

[Barefoot]

A BIG second on Todd (352) 256-2068!

how do i reach Todd Casey ?

I suggest you either read previous posts or look for him under search button (above). His number has been given numerous times.

[ColdNoMore]

I suggest you either read previous posts or look for him under search button (above). His number has been given numerous times.

Thank you BF. :thumbup:

[biker1]

There are essentially two levels of service: preventive maintenance (or some sort of upgrade) on an operative cart and repair for an inoperative cart. The former can wait for an appointment. For the latter, they will probably give you a free loaner.

Until people walk into the Villages Golf Cart stores and tell them " you agree to service the cart within two or three weeks of my call in writing as a condition to buying a cart from you " nothing is likely to change. We've bought two carts from them and now have little recourse but to listen to excuses when it comes to scheduling service. New " Villagers " , it is probably up to you if there are to be any changes.

[coffeebean]

how do i reach Todd Casey ?

Google.....Todd Casey golf cart repairs

All info online

[kcrazorbackfan]

Thats why I did not buy from them. Bought from Carts And Clubs - Ocala...They come to your home and it has always been in a reasonable time frame.......

Same here. We’ve also bought 2 from C&C and they’ve always been really quick in scheduling service for us.

I keep hearing the Village Cart commercial that states “cheaper isn’t always better”; buying a cheaper, with more options, cart fromCarts and Clubs is definitely better.

[ColdNoMore]

Google.....Todd Casey golf cart repairs

All info online

:thumbup:

[HoosierPa]

Brownwood golf cart store had been great to us.

[Beegoat]

What is his number?

[Bogie Shooter]

What is his number?

There is this great new thing called a search engine. Google is one Safari is another. When you use it you can get great information like this.....
http://toddcaseygolfcartrepairs.com/

[Barefoot]

What is his number?

Google.....Todd Casey golf cart repairs. All info online.
I suggest you google Todd Casey golf cart repairs.
Coffeebean is right, all information is online.
Whoops, I just realized Bogie has already given you the website.

[VillageIdiots]

There is this great new thing called a search engine. Google is one Safari is another.

Google is one, Bing is another. Safari, on the other hand, is a web browser application. You can access google or bing from Safari, but Safari itself is not a search engine.

:popcorn:

[thelegges]

My first cart came from C&C, however last year they informed me no longer would service my cart do to age, 2006. Village golf cart is now doing our yearly service no matter the age of cart

[PennBF]

I took my Cart into the Sumter Golf Shop for some maintenance. I received a quote and said OK. When I picked it up I noticed the amount was greater than quoted so I asked the Maintenance person what was the reason. He pointed out on the Receipt that they, oiled and greased it . I said I was not a mechanic but I knew they did not oil and grease an electric cart. He said he was sorry and it was a mistake. That the people who do the work push some button and it prints out a bill and the mechanic pushed the wrong button. Funny..!!!:mornincoffee:

[MrGolf]

Todd Casey 352-256-2068

[dewilson58]

Brownwood golf cart store had been great to us.

Us too.

[Millerw1946]

Get there by 7 a.m. and you'll be first or almost first in line. No appointment. Go to DD for coffee while you wait. Bring reading material and chill. No biggie. Hope this helps

[ColdNoMore]

Todd Casey 352-256-2068

A DOUBLE ditto here. :thumbup:

[eweissenbach]

Who is Todd Casey and does he have a number? (Asking for a friend!)

[ColdNoMore]

Who is Todd Casey and does he have a number? (Asking for a friend!)

:oops:



:1rotfl:



:thumbup:

[Barefoot]

Who is Todd Casey and does he have a number? (Asking for a friend!):girlneener: :ho:

[Kahuna32162]

Bought our first cart from The Villages Discount Golf Cart Man (Don't ask and never again) New 2018 Yamaha EFI quiet Drive 2 from Carts and Clubs delivered last week. Does not have the cancelling turn signals as some have mentioned here, but they now include small LED flashers that are mounted to the windshield struts to let you know your turn signal is on. All service is done at your home including first free oil change at 1000 miles. There is also a difference in the speed settings from the carts that are purchased st The Villages Golf Cart stores. Not wanting to get that raving debate going again....I'll just say it's faster.

[Kahuna32162]

BTW, how do you spell Todd Casey?

[moandcory]

New policy for service at all three locations. If you didnt buy you cart directly from TV you cannot make a service appointment. You have to use the drive up service. I was told this information today 10/5/18. I picked my cart up from service today at the Sumter Landing and I wanted to make my annual service appointment for next year and I was told that I couldn't, my cart was bought from the EZGO location behind the Lange Eye Building. The three service locations are already to small and probably understaff.

[bbbbbb]

[QUOTE=dc11257;1537603]Is anyone else tired of the inability to get a service appointment within a reasonable time frame? Twice I have called for a service appointment and was

OK a suggestion !
1. Buy a good electric cart, be sure to get the automatic watering system that adds water, very well.
Keep the batteries clean and WD spray the connectors.
Keep it fully charged and add water after every charge.
2. Enjoy the first 2 or 3 years with no maintenance and have any checkup done by the guy "*********" he comes to your house.
3. Say goodbye to gas, fumes, chug a lug. and all the nonsense. Say goodbye to GAS guzzlers and the maintenance specialists who prefer gas, who sell gas and the BIG headaches.
Enjoy retirement.
:bigbow:

[WhoDat]

I just went and picked mine up. It had been there 4 days with nothing done. They told me when I brought it in and it might take 2-3 days but it was going to sit there over the weekend without getting anything done. Anyone use mobile service?

[ColdNoMore]

I just went and picked mine up. It had been there 4 days with nothing done. They told me when I brought it in and it might take 2-3 days but it was going to sit there over the weekend without getting anything done.

Anyone use mobile service?

Read posts 11, 23, 39, 47, 52, 55 and a bunch of others...in this thread. :oops:





I have no clue on his telephone number though. :1rotfl:

[kgentile1010]

I wish I saw your post before last week. I bought one from Villages Discount Golf Cart, and I'm with you. Never again. They're horrible. Definitely not worth it. Get a real new one. Those are junk!

[biker1]

I was thinking that we haven't seen an "electric is better than gas" post in some time. This should hold us for 3 months or so.

[QUOTE=dc11257;1537603]Is anyone else tired of the inability to get a service appointment within a reasonable time frame? Twice I have called for a service appointment and was

OK a suggestion !
1. Buy a good electric cart, be sure to get the automatic watering system that adds water, very well.
Keep the batteries clean and WD spray the connectors.
Keep it fully charged and add water after every charge.
2. Enjoy the first 2 or 3 years with no maintenance and have any checkup done by the guy "*********" he comes to your house.
3. Say goodbye to gas, fumes, chug a lug. and all the nonsense. Say goodbye to GAS guzzlers and the maintenance specialists who prefer gas, who sell gas and the BIG headaches.
Enjoy retirement.
:bigbow:

[ditka41]

Today I was very surprised and impressed with the service at Brownwood. I would say they're making good decisions to provide excellent service. I had received a notice on my 2017 Yamaha gas cart regarding the need for replacing a piece of hardware on the accelerator. I drove up to the service entrance at 2:20 PM and was greeted at the curb with the question of "is it here for service or recall?" I responded recall and two service technicians immediately took care of the problem while at the curb with me watching. They even had the required parts outside in the "special" line ready to install. The technicians were very efficient, floor panel removed, and a new spring was installed, no charge, and I was driving away at 2:33, very pleased. The other carts in front of me never moved ahead during that time as they were obviously there for more intensive service. My compliments to them in recognizing that by segregating the type of work needing done, more customers can be accommodated. Naturally, I realize that it is advantageous to them also to not have a "recall customer" standing around bitching to the others in line about the reason for a recall. I felt like the situation was properly handled and mine was a job that did not require putting the cart on a lift. The customers still in line had been informed that all the lifts in the shop were in use and everybody seemed to be patient and understanding. -----Well done Villages Carts!! ------

[Bob2H-in-1]

Bottom line: Go to Carts and Clubs in Ocala. Great service. Reasonable service and cart purchase prices. No problems! Case closed!!

[Nucky]

Most Service Companies, when blasted by more work than they can handle, would expand their hours from Monday to Friday and pay the overtime to the technicians and open on Saturday. Possibly Sunday if needed. Just saying. At least until the backlog is resolved.

I called SS for a level 2 Service the day after I breezed through the Spring Replacement setup out in the parking lot. One week later dropped the cart off at 9.30 AM picked it up the next day at 3 PM. Excellent service for us. NOTHING but happy.

Sorry for everybody else's trouble. Two close friends just switched to The Villages Golf Carts after they both were Waffled by C & C'S service. Everyone has different experiences because everybody has different expectations and outcomes.

[spring_chicken]

Today I was very surprised and impressed with the service at Brownwood. I would say they're making good decisions to provide excellent service. I had received a notice on my 2017 Yamaha gas cart regarding the need for replacing a piece of hardware on the accelerator. I drove up to the service entrance at 2:20 PM and was greeted at the curb with the question of "is it here for service or recall?" I responded recall and two service technicians immediately took care of the problem while at the curb with me watching. They even had the required parts outside in the "special" line ready to install. The technicians were very efficient, floor panel removed, and a new spring was installed, no charge, and I was driving away at 2:33, very pleased. The other carts in front of me never moved ahead during that time as they were obviously there for more intensive service. My compliments to them in recognizing that by segregating the type of work needing done, more customers can be accommodated. Naturally, I realize that it is advantageous to them also to not have a "recall customer" standing around bitching to the others in line about the reason for a recall. I felt like the situation was properly handled and mine was a job that did not require putting the cart on a lift. The customers still in line had been informed that all the lifts in the shop were in use and everybody seemed to be patient and understanding. -----Well done Villages Carts!! ------

You only got good service because it's a recall. They can't risk lawsuits because they make you wait months for a dangerous issue.
See the dozens of posts on this forum about their crappy service.
Go off campus for good service after the sale.

[ditka41]

You only got good service because it's a recall. They can't risk lawsuits because they make you wait months for a dangerous issue.
See the dozens of posts on this forum about their crappy service.
Go off campus for good service after the sale.

You are incorrect chickie. They saw a "bottleneck" problem and found a way to ease it and please many customers. That impressed me as being very intelligent. Most everyone understands legal troubles that could result if they were to ignore simple corrections that improve safety. They didn't become large by being stupid.

It may not be possible to come up with enough facilities or technically competent workers given our booming population and number of golf carts. Trained technicians can only work so many hours, you know. I think they are on the right track. Sorting the customers needing attention that does not require the lift or regular work station actually speeds things up for those needing more shop time when you actually think about it. That is my point and I appreciate their service.