Internet Service Provider Throttling Bandwidth

[Bosoxfan]

We have Xfinity for our internet and are under the assumption we are paying for 100 mbps. While streaming tv we noticed lots of buffering.I did a speed test and found we are only running at a download speed of 33.54 mbps. We will be calling Xfinity but I was wondering if anyone here are having or have had the same problems. If you have did you find a resolution to this annoying problem?l

[OrangeBlossomBaby]

Try turning the TV off, turning your computer on with no television or streaming services running, and checking speedtest.net on a browser. It's possible that you ARE getting speeds up to 100mbps. Also try connecting to a different server with the speedtest. And remember they promise "up to" 100mbps, not "exactly" 100mbps. So if it's in the 80's without streaming, it's probably fine. If you have a lot of devices connected to your modem/router it'll slow them all down too since they're all sharing the same connection. It shouldn't be as low as 34mbps. Are you using the xfi gateway, or some other xfinity-provided modem/router? Or is it one you purchased elsewhere? Your connection will never be better than the capacity of your modem.

[kansasr]

Every time I test my Xfinity speed, it exceeds their quoted speed. There are many factors that can affect internet speed. The advice in the pervious post is spot on.

[n8xwb]

Also, are you connected via WiFi? It will not be as fast using WiFi and where you are located reference your WiFi router makes a BIG difference. Get up real close to the router and watch your speeds increase....or better yet connect via Ethernet cable for an accurate speed test.

[Mikeod]

Never hurts to shut down the router, then reboot the modem. Once the modem is up and connected, restart the router. Always seems to improve my internet speeds. I have Xfinity also, but with a separate router. If you are using the Xfinity gateway (modem and router in one unit) then just shut it down and restart it after a minute.

[laryb]

I have xfinity, and I am paying for 250mbps, but the most I could get was around 80mbps, and sometimes 100 on the download. Had a service call, and the tech told me that, even though I had 250 service, 80 mbps wasn't bad because it was wireless. I told him that I could get 250 at my son's home, so that didn't make sense. We have a MacBook pro retina, and a ipad pro, not exactly slow machines. He said that he would install another modem/router. I'm now averaging between 290/300.

[Chi-Town]

Promised speed is with an ethernet connection. Of course, they don't lead with that fact.

Sent from my SM-N960U using Tapatalk

[OrangeBlossomBaby]

Promised speed is with an ethernet connection. Of course, they don't lead with that fact.

Sent from my SM-N960U using Tapatalk

Promised WiFi speed is not with an ethernet connection. The problem is that you're bypassing their recommended "buy our Comcast Cable TV" by using a streaming service and device. Your WiFi will - or should be - at the speeds advertised. That's why I said to try it without the TV on, and just using your laptop or computer with no streaming. The WiFi connection should be coming to your house just fine. It's what you do with the connection that would slow it down.

[OrangeBlossomBaby]

I have xfinity, and I am paying for 250mbps, but the most I could get was around 80mbps, and sometimes 100 on the download. Had a service call, and the tech told me that, even though I had 250 service, 80 mbps wasn't bad because it was wireless. I told him that I could get 250 at my son's home, so that didn't make sense. We have a MacBook pro retina, and a ipad pro, not exactly slow machines. He said that he would install another modem/router. I'm now averaging between 290/300.

You definitely need a router that can accommodate the promised d/l speed. The speed of the service will never be faster than the speed capacity of your modem/router.

[collie1228]

I believe speed can be impacted by your device. My computer tests around 70 mps download speed, but my Kindle Fire HD tests at over 100. My service is promised at 100.

[Bosoxfan]

O.k sitting in the same room where my firestick is having buffering problems because it's only at 34 mbps I did a speed test on my tablet and it registered 87 mbps. Is it possible there's a problem with the firestick?

[Pinball wizard]

What modem do you have? Yours? Comcasts? Model?

[Bosoxfan]

What modem do you have? Yours? Comcasts? Model?

We have a router/modem recommended by Xfinity. We bought it at Best Buy and it's considered an upgrade from xfinity's equipment. I'm not home now and don't know the model

[bob47]

We have CenturyLink fiber optic service and promised speed is measured as what's delivered to my router. They came out and measured because I questioned the speed and found 40 Mbs delivered to the router, but 20 Mbs delivered to my computer only 20 feet away. All CenturyLink hardware.

[Nucky]

We have 25 Mbps and can stream 3 TV'S at one and One iMac and on Samsung Tab or Pad??? We use a Roku. I had purchased the latest Firestick and sent it back because while all Roku Program worked fine the Firestick shows constantly buffered. I wish you luck bud, it can be frustrating.

We switched to a Motorola Modem which didn't really improve the performance but knocked something off the bill. It's $19.99 until June or July with Comcast.

I'm just kidding now, IT'S BECAUSE YOU ARE SO FAR AWAY THAT THE INTERNET IS SLOW. THE PEOPLE IN BROWNWOOD ARE GETTING ALL THE FAST INTERNET. IT WILL BE BETTER ONCE THE NEW BRIDGE IS INSTALLED! :1rotfl: :ohdear:

[OrangeBlossomBaby]

O.k sitting in the same room where my firestick is having buffering problems because it's only at 34 mbps I did a speed test on my tablet and it registered 87 mbps. Is it possible there's a problem with the firestick?

The type of firestick could be the problem.
The type of firestick, used with the type of TV, could be the problem.
The type of TV could be the problem.
The fact that you're using a streaming service at all could be the problem (Xfinity might be choking the speed intentionally because you're bypassing their TV service. You'd have to check your contract to find out).
The firestick could be defective.

Any of these things could be the problem, or contribute to the problem.

Some things just aren't compatible with other things, and will slow everything down when you try to combine them anyway.

[Bosoxfan]

Tonight after work I took my WiFi extender and set it up all over again like it was a new device.After doing this we haven't had a problem all night.Weve watchedlive tv both sports hockey and baseball.Weve also watched some on demandwithout any problems.Our speed jumped from 34 mbps to 92 mbps. Hopefully problem solved🤞🤞

[Pinball wizard]

Here is an interesting tidbit that I found out yesterday. About 2 months ago I renegotiated with Comcast and got their 400Mbps internet service. I have my own Motorola MG7550 modem, rated at a maximum of 686Mbps. I recently noticed that my performance as all over the place. Many times under 100Mbps and once up to 300Mbps. Comcast came down yesterday and the tech was very good. He went over and checked everything and could not find the problem. The next item to suspect was the modem. Since it is still under warranty, I called Motorola support. Again I got a great tech on the phone. He new the solution to the problem immediately. It seems that Comcast uses 24 download channels over 400Mbps (even though they don't have to) and my modem did only 16. So it was change my speed or buy a new modem. I opted to save money and lowered my speed with Comcast to 150Mbps. All is well now. Bottom line: Check your modem if it you are renting it.

[Bosoxfan]

I bough a router that Comcast recommended..Its the Netgear Nighthawk A.C. 1900 WiFi cable modem router with built in DOCSIS 3.0

[JoelJohnson]

Cable companies have priority over everyone else (which is why cable stations don't buffer), also the FCC killed "net neutrality" (which would have required cable companies not to throttle everyone else). Guess who gives money to politicians.

[vison34]

When we had Comcast we would continually have problems with the streaking, pixeling, and freezing. Every time it seems they somehow fixed the problem without having to come into the house. It just became annoying and that why should we have to go through this all the time, especially during snowbird season. Switched to Spectrum 7 months ago and last month even got rid of everything but internet and use You Tube and Roku with quite a few different apps and do not have any problems. Just hope it lasts....

[OrangeBlossomBaby]

Cable companies have priority over everyone else (which is why cable stations don't buffer), also the FCC killed "net neutrality" (which would have required cable companies not to throttle everyone else). Guess who gives money to politicians.

It's not dead, just somewhat hobbled by the current administration's FCC picks. But your first statement isn't true.

Each ISP (including cable companies) have priority over their own networks. Meaning, they can offer whatever they want to offer, however they want to offer it, depending on their agreements with the content-providers (the TV stations). They can offer it at whatever speeds they want to offer it, depending on their contracts with their customers. The customers either agree, or don't agree, to those conditions.

So if you have cable and your agreement is that any data transfer past the first 500mb per day gets slowed down from 500mbps to 2mbps, then that's what happens. It has nothing to do with which company has priority over the internet. The ISP can even slow you down during busier times, or give you extra speed at slow times. Or make you pay extra for unimpeded access 24/7.

The internet, as they say, is free. ACCESS to the internet comes at a cost. The cost is between the customer, the service provider, and the bandwidth available between the two.

Personally I feel network neutrality is vital for free-flowing communication. No one should have their access penalized for living in a certain neighborhood, or watching at a certain time of day, or downloading more than a certain amount of stuff.

If they want to do a "basic plus" program where you get everything your heart desires on a silver platter BUT it comes slowly...then that's what you have to put up with, unless you're willing to pay for the "Super plus" program that gives you all of that, but at excellent speeds.

The thing that bugs me about loss of net neutrality, is that even with the "super plus" program, the company can say "okay you have this, and you use it all the time, but you use more than we want you to use so we're taking away THAT channel, and THOSE hours of viewing, for the rest of the month."

That's what the loss of net neutrality dies. It doesn't mean that the cable network has a monopoly on the internet in a given area.