Comcast Outage

[ColdNoMore]

Currently happening for 2,500+ subscribers.

Original estimate for resuming service WAS 12:30ish...now they've added an hour. :shrug:

[ColdNoMore]

From the time it took to write the OP, to right now...estimated time has decreased.

A service outage has been reported in your area. We're working hard to get your service up and running.

The issue will be resolved on 06/18/2019 12:18 PM (Eastern).

Thank you for your patience.

One can't help but wonder...how they can be that precise? :D

[Chi-Town]

Turning wifi off on your phone lets you use the internet on it at your 4G speed.

Sent from my SM-N960U using Tapatalk

[ColdNoMore]

Turning wifi off on your phone lets you use the internet on it at your 4G speed.


Yep, "mobile hotspot" has been activated on my cell phone...and my desktop is now connected. :thumbup:

[Dan9871]

From the time it took to write the OP, to right now...estimated time has decreased.



One can't help but wonder...how they can be that precise? :D

My account page gets it down to the second:

"A service outage for Internet and Phone has been reported in your area. We expect this to be resolved by 6/18/2019 at 12:18:25 PM."

:)

[kansasr]

That works if you live in an area in The VIllages that has decent cell coverage! We have to rely on WiFi to get any cell connection.

[ColdNoMore]

My account page gets it down to the second:

"A service outage for Internet and Phone has been reported in your area. We expect this to be resolved by 6/18/2019 at 12:18:25 PM."

:)

That's a pretty darned accurate estimate!

But oops, as of right now now it says... :oops:


Estimated time of resolution:

6/18/2019, 3:43 pm EDT

And mine shows it's for internet, phone AND voice.

[Dan9871]

Wow! Mine doesn't even have an estimate anymore, just that they will try hard to get it fixed!

"A service outage for Internet and Phone has been reported in your area. We're working to fully restore service as soon as possible."

[kansasr]

This must be fairly widespread....we're out in Pennecamp and a friend is out in Osceola Hills....

[ColdNoMore]

Wow! Mine doesn't even have an estimate anymore, just that they will try hard to get it fixed!

"A service outage for Internet and Phone has been reported in your area. We're working to fully restore service as soon as possible."

My estimate now shows a nice generic...5:00PM (Eastern).


At last they gave up the pretense...of projecting some type of precise accuracy. :D

[EdFNJ]

Now it says 5pm.


Sent from my iPhone using Tapatalk

[ColdNoMore]

They're getting cocky again...and going down to the minute. :oops:

Estimated time of resolution:

6/18/2019, 5:48 pm EDT

[JoMar]

Got to love Spectrum :)

[pooh]

Outage is due to a utility repair crew breaking a fiber optic line. Not sure what utility.

[EviesGP]

Yeah, in my previous line of work, we called them cable finders. Others called them backhoes.

[mtdjed]

Rest assured Comcast will adjust your bill to reflect the lack of contracted service provided. That is the broadcast TV fee and Sports broadcast fee will increase to cover their expense in getting this fixed. Maybe another dollar / month for the HD adapters that were originally provided free.

Oh my, what a bitter response to our beloved provider.

[ColdNoMore]

Estimated time of resolution:

6/18/2019, 9:25 pm EDT


I guess I should be happy...it's still showing sometime today. :oops:

[bagboy]

Rest assured Comcast will adjust your bill to reflect the lack of contracted service provided. That is the broadcast TV fee and Sports broadcast fee will increase to cover their expense in getting this fixed. Maybe another dollar / month for the HD adapters that were originally provided free.

Oh my, what a bitter response to our beloved provider.

Well, less than 2 weeks ago an Xfinity crew came into several yards including ours, dug holes in order to lay new cable for upgraded service. They cut our cable to the house, didn't say a word, wound it up tightly and tossed it behind the utility box.
We were without service for part of 3 days. On the phone they said they would credit our acct. $80, with we thought high. They credited $20, which was less than they said, but ok by us. Now another crew digging has done more damage. Probably a Comcast crew, but who knows.
We haven't been very pleased with Xfinity recently.
BTW, still out at 6:50 pm.

[Velvet]

No wonder no one seems to have cable on my street. I see dishes everywhere.

[ColdNoMore]

No wonder no one seems to have cable on my street. I see dishes everywhere.

Actually, I can't recall having many problems/issues with Comcast/Xfinity in this area...for the last 7 years.

Especially compared to SECO of late. :oops:

And not having internet or television, is a whole lot better...than not having power or A/C. :mad:

This is simply a minor inconvenience...with an easy work-around. :ho:

[sukismom]

Mallory up and running just now!👍

[ColdNoMore]

Mallory up and running just now!������

YEAH...me too! :cool:

[Velvet]

Actually, I can't recall having many problems/issues with Comcast/Xfinity in this area...for the last 7 years.

Especially compared to SECO of late. :oops:

And not having internet or television, is a whole lot better...than not having power or A/C. :mad:

This is simply a minor inconvenience...with an easy work-around. :ho:



That is good to know. Still trying to figure out what kind of service to get, Spectrum doesn’t seem to be available at Mallory.

[New Englander]

Mine was out about 11 hours in Sanibel. I hope I get credit for it. For Comcast ro be out this long, it had to be something big.

[bobthegolfer]

We live in Springdale. Comcast was out from 9:00 am until after 7 PM. We had dinner at Lopez and they were down as well!!

[aninjamom]

Our service in Sabal Chase was restored about 7:14. TV and internet out for most of the day. Longest outage we've ever had. Just happened to be the day the President flies into Orlando. No service until after the evening news/local coverage is over. Hmmm.... interesting coincidence.

[BK001]

Finally - internet, TV and telephone are back on. Wow - what did "they" do in the "old days" without these services? DH and I didn't realize how addicted we truly are -- for him it's television, for me it's the internet. Time to reassess our lifestyle. LOL

[rjn5656]

Some inconvenience today, but I survived.

[retiredguy123]

Still no service in Pine Ridge.

[Carla B]

SECO was out yesterday pm, internet today. Hope all is back to normal tomorrow!

[laryb]

Still nothing in Buttonwood

[cwnavy1]

9:18 in Buttonwood, no service yet.������

[valuemkt]

another unhappy buttonwood patron 9:38

[MrGolf]

Still out in Collier 9:45

[birdiebill]

This was my first outage in our three years in the Villages. But when another utility company apparently cuts a major trunk line of Comcast, the outage is not the fault of Comcast. Major trunks take a lot of time to fix..

[blueash]

I went to Comcast Chat and asked about the policy re billing adjustment for an outage. Here is the key reply.

9:41:22 PM Elvie : We usually apply the adjustment per day. If you don't have service for more than 4 hours that's equivalent to 1 day already.


I have no idea why the word "usually" is there as it should be always, but look at your next bill and expect a one day credit for today's outage.

[OrangeBlossomBaby]

I went to Comcast Chat and asked about the policy re billing adjustment for an outage. Here is the key reply.




I have no idea why the word "usually" is there as it should be always, but look at your next bill and expect a one day credit for today's outage.

Possibly because there are exceptions to the rule. For example: if you had access, and the router you purchased at Best Buy broke, well then they don't really have any obligation to credit you for lack of service. That's just one example.

[Chatbrat]

Got Comcast TV and internet back about 10 PM, how do you like this for a kicker, all channels but FOX NEWS,--wonder if this was intentional

[ColdNoMore]

Got Comcast TV and internet back about 10 PM, how do you like this for a kicker, all channels but FOX NEWS,--wonder if this was intentional
:oops:

I heard a rumor that there were stores having a sale on aluminum foil during the outage...so people could make tinfoil hats. :1rotfl:

http://4.bp.blogspot.com/-ad3RwIR-BmU/W4CK2oJauBI/AAAAAAAAF7k/cN8pR4kGy-os6zt_9ZeSqbdWh_sQW1bdQCLcBGAs/s1600/tin.jpg

[raynan]

Went to bed at 11pm and still no Comcast then.

[Chi-Town]

Got Comcast TV and internet back about 10 PM, how do you like this for a kicker, all channels but FOX NEWS,--wonder if this was intentionalDoubt there was a conspiracy. At least you had the opportunity to watch Lawrence O'Donnell.

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[l2ridehd]

I would bet pretty heavy there will be no credit for a days outage unless you called, talked to a person and asked for it. So check those bills and see if you get a credit.

One time a few years ago they were out 24 hours so I divided my bill by 30 and deducted that amount from my payment. They carried that forward for over a year before someone called and asked me about it. I told them why and they still had to go back and check records to make sure they had an outage. About 3 months later that carry over amount was dropped.

[427dave]

We got ours in Woodbury back about 7:30 pm, it went out at about 7:30 am. I heard that SECO cut a main fiber optic cable. Guessing they didn't call diggers hotline

[Marathon Man]

I would bet pretty heavy there will be no credit for a days outage unless you called, talked to a person and asked for it. So check those bills and see if you get a credit.


Yea. Thats a good bet.

[Marathon Man]

I went to Comcast Chat and asked about the policy re billing adjustment for an outage. Here is the key reply.




I have no idea why the word "usually" is there as it should be always, but look at your next bill and expect a one day credit for today's outage.

Never say 'never'. Always avoid saying 'always'.

[DAVES]

Well, less than 2 weeks ago an Xfinity crew came into several yards including ours, dug holes in order to lay new cable for upgraded service. They cut our cable to the house, didn't say a word, wound it up tightly and tossed it behind the utility box.
We were without service for part of 3 days. On the phone they said they would credit our acct. $80, with we thought high. They credited $20, which was less than they said, but ok by us. Now another crew digging has done more damage. Probably a Comcast crew, but who knows.
We haven't been very pleased with Xfinity recently.
BTW, still out at 6:50 pm.

Cable companies have among the highest customer dissatisfaction rates of any companies consumers deal with.
We are comcast customers and were without service till about 5 pm. The triple play TV, Phone and computer all down.

The best thing about comcast is that the others stink as well.

As to digging on your property. This seems to be a regular practice in the Villages. Seems to me they should need to ring your bell to get permission. I would wonder are you obligated if they enter your property and your dog, pet alligator takes a bite out of them?

Comcast according to one of the workers I spoke to uses subcontractors. They do not seem to have any need to do a proper job.

We had a cut cable due to our neighbor having a pool put in.
It was like watching the three stooges. I called to report that the cable was cut and where it was cut. Comcast sent a guy who was only authorized to check our home wiring. His conclusion cable is cut. A day or two later they sent another,
contractor or company guy who ran an un-burried cable it sat for about a year till his lawn guy cut it with a mower. Seems they use brown colored cable to bury and black is supposed to be above ground. Then they sent yet another crew and they installed brown cable and buried it. I had to patch their lawn restoration job as they just left the sod laying around with no soil contact. Oh they left an unconnected coil of the brown cable laying on the electric meter. Yet another repair guy came over and simply cut the cable. I don't know. We are currently connected-till the system went down-with either black or brown cable and I have a piece of brown cable that seems to be connected that was buried not 8 inches down but about 1/4 inch-threw some of MY mulch over it and done.

[bagboy]

Cable companies have among the highest customer dissatisfaction rates of any companies consumers deal with.
We are comcast customers and were without service till about 5 pm. The triple play TV, Phone and computer all down.

The best thing about comcast is that the others stink as well.

As to digging on your property. This seems to be a regular practice in the Villages. Seems to me they should need to ring your bell to get permission. I would wonder are you obligated if they enter your property and your dog, pet alligator takes a bite out of them?

Comcast according to one of the workers I spoke to uses subcontractors. They do not seem to have any need to do a proper job.

We had a cut cable due to our neighbor having a pool put in.
It was like watching the three stooges. I called to report that the cable was cut and where it was cut. Comcast sent a guy who was only authorized to check our home wiring. His conclusion cable is cut. A day or two later they sent another,
contractor or company guy who ran an un-burried cable it sat for about a year till his lawn guy cut it with a mower. Seems they use brown colored cable to bury and black is supposed to be above ground. Then they sent yet another crew and they installed brown cable and buried it. I had to patch their lawn restoration job as they just left the sod laying around with no soil contact. Oh they left an unconnected coil of the brown cable laying on the electric meter. Yet another repair guy came over and simply cut the cable. I don't know. We are currently connected-till the system went down-with either black or brown cable and I have a piece of brown cable that seems to be connected that was buried not 8 inches down but about 1/4 inch-threw some of MY mulch over it and done.

lol, well we are in the orange cable waiting to be buried phase. I saw the crew before digging and my thought was not to hinder their progress. I didn't think they were close to the original buried cable. They could have asked but didnt. They could have explained what they were doing,but didnt. Getting a real person on the phone was difficult, and repair was 3 days away though they moved it up one day.
Several different workers showed up to finish a task but couldn't because the original crew screwed up. They are suppose to come out and repair sod in several yards, hence little orange flags to cut around. In fairness, the guy who came out to reconnect us was great. All were contractors in non Xfinity vehicles.
You are right, I think they are all bad. And noone will be doing anything on my property without an explanation.

[oldtimes]

lol, well we are in the orange cable waiting to be buried phase. I saw the crew before digging and my thought was not to hinder their progress. I didn't think they were close to the original buried cable. They could have asked but didnt. They could have explained what they were doing,but didnt. Getting a real person on the phone was difficult, and repair was 3 days away though they moved it up one day.
Several different workers showed up to finish a task but couldn't because the original crew screwed up. They are suppose to come out and repair sod in several yards, hence little orange flags to cut around. In fairness, the guy who came out to reconnect us was great. All were contractors in non Xfinity vehicles.
You are right, I think they are all bad. And noone will be doing anything on my property without an explanation.

They came and cut our cable because that was all the tech could think to do, it was not the problem. He said another crew would be by to bury the new cable. My husband said no way, the original cable was run through conduit and he insisted that this one would be also. After several phone calls they finally agreed and it took the contractor less than 15 minutes to complete.

[Fredster]

I would bet pretty heavy there will be no credit for a days outage unless you called, talked to a person and asked for it. So check those bills and see if you get a credit.

One time a few years ago they were out 24 hours so I divided my bill by 30 and deducted that amount from my payment. They carried that forward for over a year before someone called and asked me about it. I told them why and they still had to go back and check records to make sure they had an outage. About 3 months later that carry over amount was dropped.

My Comcast bill was due to be debited today,
and I noted that there was already 1 day credit applied
for the service outage!
No need to call, it was automatically applied!

[JoMar]

Which is why I love Spectrum :)

[Chi-Town]

Comcast was so bad in the town where I lived in Illinois that a second cable company was allowed to come in (Wide Open West now WOW) which was very rare to have two. But I must say that Comcast is noticeably better here than there.

Sent from my SM-N960U using Tapatalk

[ColdNoMore]

I just received my bill/invoice by e-mail this afternoon...and no credit shown.


We'll see about that! :boxing2:

[ColdNoMore]

RUTROW...here we go again! :oops:

Looks like the same area (TV/Voice/Internet) and it's showing 2,500+

Estimated time of resolution:

6/20/2019, 8:16 pm EDT

[Papa]

RUTROW...here we go again! :oops:

Looks like the same area (TV/Voice/Internet) and it's showing 2,500+

Estimated time of resolution:

6/20/2019, 8:16 pm EDT

Back up in Sanibel... only down for 5 minutes

[ColdNoMore]

Back up in Sanibel... only down for 5 minutes

I have internet and voice on the television...but no picture. :shrug:

[ColdNoMore]

I have internet and voice on the television...but no picture. :shrug:

A hard reboot on the cable box...seems to have worked! :thumbup: