[B]Disappointed in the Villages Golf Carts[/B]

[Steve Y]

One of the LED lights went on the light on the roof in the back of my golf cart. I was informed that they don’t fix the bulbs they replace the whole unit. This light was an little over 1 year old on my 2018 Yamaha cart. I thought LED bulbs lasted for years. I decided to replace the unit with a 2019 setup because I was told by the girl on the phone that they cost the same amount. They do but after the fact I found out it was double the amount of labor when I got the bill.
I paid the bill (not happily) and went to get my golf cart. Here is where I found the Villages Golf carts have NO PRIDE in their work. The rear light unit was mounted at an angle and not straight. The service manager informed me that it was because it was darker inside the garage where they did the work that the service technician could not see well enough to mount it straight. To fix it they had to drill another hole in the back of my golf cart.
Wow what an excuse that they could not see well enough in their garage to mount my light bar straight. I always thought that The Villages Golf Carts was the best place to go for service. I have never seen less pride in workmanship, and a so what we screwed up attitude but it was the lightings fault.
Needless to say I am very disappointed and will think twice before I bring my cart there again.

[villagetinker]

One of the LED lights went on the light on the roof in the back of my golf cart. I was informed that they don’t fix the bulbs they replace the whole unit. This light was an little over 1 year old on my 2018 Yamaha cart. I thought LED bulbs lasted for years. I decided to replace the unit with a 2019 setup because I was told by the girl on the phone that they cost the same amount. They do but after the fact I found out it was double the amount of labor when I got the bill.
I paid the bill (not happily) and went to get my golf cart. Here is where I found the Villages Golf carts have NO PRIDE in their work. The rear light unit was mounted at an angle and not straight. The service manager informed me that it was because it was darker inside the garage where they did the work that the service technician could not see well enough to mount it straight. To fix it they had to drill another hole in the back of my golf cart.
Wow what an excuse that they could not see well enough in their garage to mount my light bar straight. I always thought that The Villages Golf Carts was the best place to go for service. I have never seen less pride in workmanship, and a so what we screwed up attitude but it was the lightings fault.
Needless to say I am very disappointed and will think twice before I bring my cart there again.

Steve Y, they were correct that individual LED lamps generally cannot be replaced. I have done these repairs in the past, BUT it is highly dependent on how the LEDs are soldered in place. If they are conventional LEDs with wire leads, I may be able to repair your unit if you still have it. If they are surface mounted, probably not as it is difficult to buy small quantities of surface mount LEDS. Send me a PM if you would like me to look at the old unit.

[biker1]

I am always surprised when I am given an explanation of why something wasn’t done correctly. It is as if providing an explanation makes everything OK. There are plenty of independent golf cart people in The Villages that you may have better luck with in the future.


One of the LED lights went on the light on the roof in the back of my golf cart. I was informed that they don’t fix the bulbs they replace the whole unit. This light was an little over 1 year old on my 2018 Yamaha cart. I thought LED bulbs lasted for years. I decided to replace the unit with a 2019 setup because I was told by the girl on the phone that they cost the same amount. They do but after the fact I found out it was double the amount of labor when I got the bill.
I paid the bill (not happily) and went to get my golf cart. Here is where I found the Villages Golf carts have NO PRIDE in their work. The rear light unit was mounted at an angle and not straight. The service manager informed me that it was because it was darker inside the garage where they did the work that the service technician could not see well enough to mount it straight. To fix it they had to drill another hole in the back of my golf cart.
Wow what an excuse that they could not see well enough in their garage to mount my light bar straight. I always thought that The Villages Golf Carts was the best place to go for service. I have never seen less pride in workmanship, and a so what we screwed up attitude but it was the lightings fault.
Needless to say I am very disappointed and will think twice before I bring my cart there again.

[BobnBev]

Can you tell us which location?

[EdFNJ]

I always thought that The Villages Golf Carts was the best place to go for service. What led (no pun intended) you to think that? Like the dealer you buy a car from they may be good for an oil change but anything beyond that there are many better options. Problem is, they are very independent since the are (literally) the only game here in town to get a cart from and know the vast majority will flock to them for that reason for convenience, service and sales.

[Fredster]

One of the LED lights went on the light on the roof in the back of my golf cart. I was informed that they don’t fix the bulbs they replace the whole unit. This light was an little over 1 year old on my 2018 Yamaha cart. I thought LED bulbs lasted for years. I decided to replace the unit with a 2019 setup because I was told by the girl on the phone that they cost the same amount. They do but after the fact I found out it was double the amount of labor when I got the bill.
I paid the bill (not happily) and went to get my golf cart. Here is where I found the Villages Golf carts have NO PRIDE in their work. The rear light unit was mounted at an angle and not straight. The service manager informed me that it was because it was darker inside the garage where they did the work that the service technician could not see well enough to mount it straight. To fix it they had to drill another hole in the back of my golf cart.
Wow what an excuse that they could not see well enough in their garage to mount my light bar straight. I always thought that The Villages Golf Carts was the best place to go for service. I have never seen less pride in workmanship, and a so what we screwed up attitude but it was the lightings fault.
Needless to say I am very disappointed and will think twice before I bring my cart there again.

I had Villages Golf Cart (LSL) do work on my cart a couple of times,
each time there were quality of workmanship issues.
I now use a cart service that comes to my house,
much easier and better service.

[goldseekur]

I had Villages Golf Cart (LSL) do work on my cart a couple of times,
each time there were quality of workmanship issues.
I now use a cart service that comes to my house,
much easier and better service.


Who do you use?

[Kahuna32162]

Carts and Clubs, best price, best cart and best service that comes to you.

[jim1941]

Carts and Clubs.....they have four trucks in The Villages everyday and do an excellent job!

[TedfromGA]

Carts and Clubs, best price, best cart and best service that comes to you.
2nd (or third) Carts & Clubs for a) workmanship, & b) timely response/support to fix an issue.

[Fraugoofy]

Carts and Clubs, best price, best cart and best service that comes to you.They will not service a Villages cart. They only service carts that were purchased at C and C...

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[Blessed2BNTV]

They will not service a Villages cart. They only service carts that were purchased at C and C...

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Our first cart was a private sale that was still under warranty from TV, and our second cart purchased new from Carts and Club in Ocala.

Once our first cart was out of warranty, C&C does all our PM work yearly.

We were delighted with our new purchase from C&C AND their service.

[Fredster]

I’ve had very good cart service from Todd Casey,
and he comes to your house....
I have two phone numbers for him,
352-256-2068 & 352-465-3934

[Fraugoofy]

Our first cart was a private sale that was still under warranty from TV, and our second cart purchased new from Carts and Club in Ocala.



Once our first cart was out of warranty, C&C does all our PM work yearly.



We were delighted with our new purchase from C&C AND their service.Like I stated, Carts and clubs only services carts from carts and clubs...in case u missed it the first time.

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[TechGC]

There are going to be many that find out the hard way that their golf car was not being properly serviced or repaired.

[biker1]

Enlighten us. Or do you want to play a game of "I know something you don't". You have played this in the past.

There are going to be many that find out the hard way that their golf car was not being properly serviced or repaired.

[santiagobob]

Carts and Clubs do a great job but they only service carts that were bought from them since they set the things up different than the villages golf carts. So if you are in the need of a new cart, check them out before you buy.
santiagobob 20 year resident

[Topspinmo]

I have yet find anything on golf cart I can’t fix myself, 12v lights are very easy. 9 times out of 10 if led burnt out ( and NOT ground problem) you have to replace the unit. IMO putting the light unit is crooked is like daa, what did they do you didn’t see?

[Steve Y]

Brownwood

[TechGC]

Enlighten us. Or do you want to play a game of "I know something you don't". You have played this in the past.

Wasn't looking to hi-jack someones thread.

But like I stated, many are finding out that their carts are not being serviced correctly which is leading to extra repairs down the road. I don't think a day goes by that a new customer doesn't say " I don't think my golf car was being properly serviced" By the time they start to look else where, they have spent $1000 or more dollars on repairs. New Carburetor, new fuel pump, new clutches, new hubs etc. All im trying to say is question folks what your being told.

[biker1]

OK, fair enough. However, I just don't see much to actually service on these things. For example, on an Yamaha EFI cart, the maintenance issues are oil changes, replace the air filters (2), replace the spark plug, grease the zerk fittings on the clutches, differential fluid changes, replace drive and starter belts when worn, adjust the brake pedal travel, check and adjust the toe-in, rotate the tires, and replacement brushes on the generator/starter. Pretty much everything else will be a replacement when it wears out (clutches, fuel pump, etc.). I see the issue as one of correctly diagnosing when you need to replace a worn out and unrepairable (or not worth the effort to repair) part and not one of routine (and easy) servicing of the items I listed above. If you are saying that the items I listed above are not being routinely done then I would agree with you.

Wasn't looking to hi-jack someones thread.

But like I stated, many are finding out that their carts are not being serviced correctly which is leading to extra repairs down the road. I don't think a day goes by that a new customer doesn't say " I don't think my golf car was being properly serviced" By the time they start to look else where, they have spent $1000 or more dollars on repairs. New Carburetor, new fuel pump, new clutches, new hubs etc. All im trying to say is question folks what your being told.

[TechGC]

OK, fair enough. However, I just don't see much to actually service on these things. For example, on an Yamaha EFI cart, the maintenance issues are oil changes, replace the air filters (2), replace the spark plug, grease the zerk fittings on the clutches, differential fluid changes, replace drive and starter belts when worn, adjust the brake pedal travel, check and adjust the toe-in, rotate the tires, and replacement brushes on the generator/starter. Pretty much everything else will be a replacement when it wears out (clutches, fuel pump, etc.). I see the issue as one of correctly diagnosing when you need to replace a worn out and unrepairable (or not worth the effort to repair) part and not one of routine (and easy) servicing of the items I listed above. If you are saying that the items I listed above are not being routinely done then I would agree with you.

You are correct- some of those items are not being checked. However, there are other areas of concern, or problem areas that don't get addressed. Its those items that when they fail, costs quite a bit to repair when they could have been prevented in a service. As an example- rear hubs on 2007 to 2014 Yamaha carts. Many get loose and go to failure, the only fix is replacement. Its a simple check and repair during a service. Many too have experienced the secondary clutch falling off, this one has cost owners hundreds of dollars to repair, but believe it or not, its a simple 2 minute one time fix, during a service. There are other things also that can be prevented. I know right now there are some that are reading this and saying "oh hell, we paid to have that fixed". Do you think your servicing body is going to tell you, "had we checked that during a service it wouldn't have failed".
A golf car is not as easy as everyone thinks.