Warning - new groome transportation

[ProfessorDave]

Beware. I was sucked in by the $19 special to the airport. They didn't show up! And - they still charged my credit card. It was a mess. Thankfully, my wife drove me to the airport - and just barely made my flight. I sent a complaint to them - and - they didn't even respond.

[ohiosbestus]

Did you get a confirmation on the address you were to be picked up at?

[JoMar]

the 19.00 offer should have been a clue unless they are a philanthropic operation and want to give back to The Villagers :)

[Villageswimmer]

Sorry this happened to you. Thanks for the warning. I hope others will provide input.

[dewilson58]

Lucky U made Ur flight.

[villagetinker]

Contact your CC company to get your money back, then call seniors against crime and file a complaint and the BBB if this is a real company.

[asianthree]

On next door neighbor 17 people have used them, on time, polite, very happy with the experience

[LiverpoolWalrus]

My sister just used Groome this morning for $19. They were on time and the driver was courteous and friendly. The driver said she'd be the only passenger all the way to Orlando airport. I called yesterday and this morning to reconfirm (you have to do that nowadays) and someone answered the phone right away both times.

Give this service a try. For $19 all the way to Orlando airport, it's a no-brainer. And it will only stay here if people use them.

[Pedrocarrasco01@yahoo.com]

Groome’s transportation is a nationwide company that is great, used them in Virginia quite often, never had an issue with them I used them within National Airport and Dulles in DC and Richmond, real reasonable and great equipment courteous drivers.

[Daisy32163]

I used them yesterday. They have a 45min window to pick you up from the time stated on the confirmation. It is nerve-wracking waiting though that I called after 30 minutes of waiting. I will use them again but will add an extra hour for the pickup.

[Goblecs]

We used them yesterday. Showed up right on time. We received a confirmation the day before with pick up time address and drop off information. Very professional. Will definitely book them again in the future. We had a 3 am pick up for an early morning flight. There were 3 other passengers on the shuttle. Sorry you had a bad experience but our experience was very positive.

[66vette]

I have used them twice so far in the last week and may have to fly out again this weekend. I intend on using them again. They give a big window for pick up and arrival at MCO logic tells you that if one person is slow getting to and on the van that snowballs.
I had two different drivers both were very courteous and helpful.

[Debbraham]

When was this?

[bkgma]

I have had the same problem twice with Villages Transportation, now Workman, not showing to pick me up. Both times I had to call to find out where they were and they sent someone late and held the bus for me. $15 just from my home to Brownwood.

[msilagy]

It's an INTRODUCTORY offer - not a permanent $19

[toeser]

Contact your CC company to get your money back, then call seniors against crime and file a complaint and the BBB if this is a real company.

It is a real company as they serve over 30 airports (maybe not well).

[glmlr2491]

Used them last week on Feb 5 and had a great experience. On time and friendly. Even if it is an introductory price it beats the $50 that workman charges and their equipment is considerably newer

[Rocket6789]

There fees:first 2 bags free, after that 24.00,golf bags 24.00, pet 24.00.

[Jolson]

the 19.00 offer should have been a clue unless they are a philanthropic operation and want to give back to The Villagers :)

Call you bank or credit card company and dispute the charge. They will give you back your money if the car service won’t.

[kenoc7]

Used them for a 2 AM pick up on Tuesday and they were great. They. operate at many airports in 12 states.

[J1ceasar]

Picky picky picky. Use your own car next time

[New Englander]

It's an INTRODUCTORY offer - not a permanent $19

Considering tolls, gas, insurance and drivers, $19 can't be making the company much profit.

[JIMLUPO77]

There are several off-site parking lots near the orlando airport, i have used " park to fly" for several years ( over 25 times ).if traveling for a vacation, at $ 7/day, it's alot cheaper than the village van, esp. If traveling as a couple. Trip to airport is about and hour and unlike up north there is never any traffic on the turnpike.
Give it a shot.

[peggyb]

So sorry you had a bad experience, but I am sure they didn’t start their day planning on ruining yours. They are a new company and probably have kinks to work out, and unfortunately you were one of those kinks. I hope you give them another chance....seems like many happy customers here

[OhioBuckeye]

Beware. I was sucked in by the $19 special to the airport. They didn't show up! And - they still charged my credit card. It was a mess. Thankfully, my wife drove me to the airport - and just barely made my flight. I sent a complaint to them - and - they didn't even respond.
Like they say Dharrisoncmo, “If it sounds to good to be true it probably is”. For $19. didn’t you really think this could been a scam. Really sorry you got took for $19. but next time I hope you check this “ To Good to be True $19. place out”. Or just suck it up & pay the 40 or $50. Villages Transportation. Be Glad you only got took for $19.

[abbey1]

what is the phone number

[fsusix]

Thank you for the warning -deleting them from my records.....:boxing2:

[russellskov]

Very happy w/Groome trans., hope the price stays the same:)

[Janc807]

I used them this Monday coming back from the airport. Driver was very nice, vans are new and nice. Will use them again for sure!

[Two Bills]

Thank God two people never had a bad experience!

[Kay5301]

Looking forward to a good experience as I have a reservation on 2/26 to the airport at 3am. Also hoping the $19.00 rate is not just an introductory rate.

[ProfessorDave]

Did you get a confirmation on the address you were to be picked up at?
They only confirmed 4 am... I left at 4:25 when I didn't hear from them.

[ProfessorDave]

Agree; my mistake!

[asianthree]

Like they say Dharrisoncmo, “If it sounds to good to be true it probably is”. For $19. didn’t you really think this could been a scam. Really sorry you got took for $19. but next time I hope you check this “ To Good to be True $19. place out”. Or just suck it up & pay the 40 or $50. Villages Transportation. Be Glad you only got took for $19.

It’s a national company. Have used them many times before they came to TV. Always reliable, on time. I would say within our immediate family we have used Grooms at least 50 times.
I rarely read a complaint from a brand new poster. Grooms could put a crimp on other businesses. It looks like Workman is posting $35 fare instead of $40. So that’s a plus

[ProfessorDave]

Last week.