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coffeebean
05-23-2020, 06:14 PM
We are considering changing from Verizon Wireless to Sprint for our mobile phone service. Should we? Any problems with Sprint?

MSchad
05-23-2020, 06:59 PM
First question, why are you considering switching?

Nucky
05-23-2020, 08:07 PM
I wouldn't do it CoffeeBean! My experience doing the same thing years back resulted in my paying the toll to get out of the contract with Sprint and it was over $600 to do so for 3 or 4 lines. Lesson Learned. It was from miserable service and I usually let grudges go towards companies that improve but just a personal belief that I have is Sprint is about as stable as Jello. They may have improved but not enough to change from Verizon IMHO.

Verizon can be aggravating sometimes but I don't think you can beat the service. That 55+ plan they offer with Unlimited Data is dirt cheap.

My Vote = DON"T DO IT! :cryin2:

Timothyimitchell
05-23-2020, 08:17 PM
I am an ex lifelong Verizon customer and am now a TMOBILE customer. I switched about 4 years ago. I went with tmobile and their over 55 plan. I was paying well over 100 a month for the two of us back then. I now pay 60 month for unlimited everything. That being said, Verizon coverage is unquestionably the best. Tmobile has been great but there are some little "outside of area' holes. I see Verizon has a senior plan for maybe 80 a month? I am thinking about going back to Verizon. Best coverage of any. Nothing worse than no coverage.

dewilson58
05-23-2020, 08:36 PM
First question, why are you considering switching?




:bigbow:

JoMar
05-23-2020, 08:39 PM
I am an ex lifelong Verizon customer and am now a TMOBILE customer. I switched about 4 years ago. I went with tmobile and their over 55 plan. I was paying well over 100 a month for the two of us back then. I now pay 60 month for unlimited everything. That being said, Verizon coverage is unquestionably the best. Tmobile has been great but there are some little "outside of area' holes. I see Verizon has a senior plan for maybe 80 a month? I am thinking about going back to Verizon. Best coverage of any. Nothing worse than no coverage.

And I guess this is one of those decision points, do you want service or do you want price. All depends on which one you will compromise for the other. When I worked for the telephone company there was a saying which I understood started at ATT (urban legend), Good Service, Good Price, Good Quality....pick two.

coffeebean
05-23-2020, 08:53 PM
First question, why are you considering switching?

We can trade in our current iPhones for upgraded iPhones for free. The offer is for an 18 month lease. We have been Verizon customers for years but this offer from Sprint is hard to refuse.

coffeebean
05-23-2020, 09:00 PM
I wouldn't do it CoffeeBean! My experience doing the same thing years back resulted in my paying the toll to get out of the contract with Sprint and it was over $600 to do so for 3 or 4 lines. Lesson Learned. It was from miserable service and I usually let grudges go towards companies that improve but just a personal belief that I have is Sprint is about as stable as Jello. They may have improved but not enough to change from Verizon IMHO.

Verizon can be aggravating sometimes but I don't think you can beat the service. That 55+ plan they offer with Unlimited Data is dirt cheap.

Thank you for your reply.

My Vote = DON"T DO IT! :cryin2:

Sprint's unlimited plan is $35 per month plus taxes and fees. We now pay $40 per month per line with Verizon. We can see there is spotty coverage with Sprint in very rural areas but that is not a concern for us. Talking to current Sprint users, the service has improved from years ago.

Stu from NYC
05-23-2020, 09:13 PM
We are with Verizon now gives us something to consider

retiredguy123
05-23-2020, 09:15 PM
We are considering changing from Verizon Wireless to Sprint for our mobile phone service. Should we? Any problems with Sprint?
No. I would look for another provider that uses the Verizon cell network. Verizon has the absolute best network. If you have Xfinity internet, Xfinity Mobile is a great deal.

arbajeda
05-24-2020, 04:52 AM
Upgraded phones with worse service is a losing proposition. Look at this:

55+ Senior Phone Plans (https://www.verizon.com/plans/55plus/)

2 lines with unlimited data for $80.00.

Bwolf1
05-24-2020, 05:12 AM
Reminds me of Woody Allen’s favorite restaurant. The food is terrible but the portions are huge.

Bob in Fishers
05-24-2020, 05:13 AM
T moble bought sprint.

Dilligas
05-24-2020, 05:20 AM
We can trade in our current iPhones for upgraded iPhones for free. The offer is for an 18 month lease. We have been Verizon customers for years but this offer from Sprint is hard to refuse.
Remember that nothing in this world is free!

Donaz1
05-24-2020, 05:26 AM
I changed from Verizon's normal plan which was costing me about $60/mo for $55+ with military discount. The issue was going over my data limited it jumped $15. I now have their pre-paid plan which is $40 with 3g of data and unlimited text. They test your usage every month to see if you qualify to stay on this plan and I have. You cannot beat their reliability or coverage.

sam&rog
05-24-2020, 05:42 AM
Upgraded phones with worse service is a losing proposition. Look at this:

55+ Senior Phone Plans (https://www.verizon.com/plans/55plus/)

2 lines with unlimited data for $80.00.

$ 35 a month .
One line , unlimited talk and text. 2 GB data.
No complaints since leaving Verizon 2 years w.

Minoletti
05-24-2020, 05:46 AM
the t mobile senior plan is 30 dollars per phone, that includes all taxes.
Unlimited EVERYTHING, data, text, etc.

and the only periodic dead zone I can find is when driving by the prison.

wamley
05-24-2020, 05:47 AM
I switched from AT&T and have been saving $55 a month for the last 9months. Had very few out of area while driving and as I moved it came back. I had similar problems with AT&T so don't know if the same place, but not an inconvenience.

Judy n Ron
05-24-2020, 05:52 AM
We are considering changing from Verizon Wireless to Sprint for our mobile phone service. Should we? Any problems with Sprint?
We had Sprint for many years. In Orlando, they worked great. When we moved here, we had no coverage at our house???? We finally switched to Cricket. Zero problems, economical, and has coverage in Mexico and Canada with no extra fees. Check them out. There is a Cricket store on 441 near Spanish Springs.

tomvic811
05-24-2020, 05:55 AM
Check out Xfinity Mobile. I was a lifelong Verizon user but after doing a bit of homework I found Xfinity to be just as good with service as well as dramatically lower in price. Used to pay more than $80 for 2 lines with 2 GB of data. Now I'm on their by-the-gigabyte plan and we used less that 1 GB per month and I have been paying (taxes included) a little over $14 per month. Yes, you saw that right, $14 per month. Not, I also have a triple play with Comcast (Cable TV, WiFi and a home phone VOIP) which give me an additional discount of $10 but if you're not with Comcast then you will pay an additional $10 per. Still a great price.

MrGolf
05-24-2020, 05:57 AM
Sprint has been acquired by t-mobile. Both have spotty reception. My wife had t-mobile and while price was good, service was not. We have two phones with Verizon and are quite satisfied. Great coverage as many have pointed out.

thegfrerers@comcast.net
05-24-2020, 06:04 AM
We saved $80/month going to Xfinity for 2 lines and almost unlimited data if you have xfinity internet

Villagesgal
05-24-2020, 06:08 AM
Sprint has been bought by T Mobile, so coverage will greatly improve. That said I have T Mobile everything senior plan now at $30.00 per month. Have driven cross country several times with only 2 dead zones, one in Kansas and one in Utah, both covered by no one, otherwise no problems. Since the 2 companies will merge soon, don't think you can go wrong with switching and taking advantage of the 2 phone deal you mentioned. T Mobile has excellent service and 2 stores here in the Villages. If you're a veteran T Mobile gives you an additional discount, see if Sprint does as well. I'd go for it before they drop that deal

Guzek
05-24-2020, 06:22 AM
Try Google Fi

mizerkeith
05-24-2020, 06:26 AM
Sprint is no longer T Moble owns them it should be gone by July or Aug.

Pedrocarrasco01@yahoo.com
05-24-2020, 06:31 AM
No. I would look for another provider that uses the Verizon cell network. Verizon has the absolute best network. If you have Xfinity internet, Xfinity Mobile is a great deal. we switched from Verizon to Xfinity on all our phones, kept the same number went from around $90 per month to $12 per Gigabite of data with Xfinity with 2 lines our bill is either $14.95 to $28.50 at the highest this is for 2 lines and I am loving it, have not seen any difference in service since Xfinity uses Verizon’s towers, however you have to be an Xfinity customer for Data. There is a Xfinity store on the small center at the corner of 441 and Rolling Acres road. I am saving A lot every month and ENJOYING IT!!!!!!!!!!
:bigbow: :bigbow: :bigbow: :a040: :a040: :MOJE_whot: :MOJE_whot:

dewilson58
05-24-2020, 06:34 AM
Sprint's unlimited plan is $35 per month plus taxes and fees. We now pay $40 per month per line with Verizon. We can see there is spotty coverage with Sprint in very rural areas but that is not a concern for us. Talking to current Sprint users, the service has improved from years ago.


Not sure if Data is important to you...............but most vendors will slow the speed down after X gig used. Check into this if you are a data user.

Bikeracer2009
05-24-2020, 06:39 AM
I switched to Sprint and after 9 months of terrible service I paid hundreds of dollars to go back to Verizon. My data was so slow that I had to ask my girlfriend if I could use her phone. When I called Sprint they would put me to the top of some kind of priority list for data and for about a day I would have data. Then I was throttled back to a spinning wheel on my screen. When I tried to cancel my service they would place me on hold for a long time and then "accidentally" disconnect my call. This happened 7 times in a row taking several hours. Finally I got a very nice lady who knew what I was going through and explained how bad things were in Sprint.

AT&T and Verizon are great but they're the most expensive the last time I checked.

Regor
05-24-2020, 06:42 AM
Other perks of T-Mobile are - Netflix for free and texting on some airlines.

Nucky
05-24-2020, 06:43 AM
we switched from Verizon to Xfinity on all our phones, kept the same number went from around $90 per month to $12 per Gigabite of data with Xfinity with 2 lines our bill is either $14.95 to $28.50 at the highest this is for 2 lines and I am loving it, have not seen any difference in service since Xfinity uses Verizon’s towers, however you have to be an Xfinity customer for Data. There is a Xfinity store on the small center at the corner of 441 and Rolling Acres road. I am saving A lot every month and ENJOYING IT!!!!!!!!!!
:bigbow: :bigbow: :bigbow: :a040: :a040: :MOJE_whot: :MOJE_whot:

By any chance did you have a Network Extender in your home with Verizon? It is a Mini Tower. If so did that Extender work with Xfinity? It says it does work on the internet in several articles but I trust you more than them. I have one phone that can be switched to Xfinity now but am holding up because of the circumstances.

I wish you luck CoffeeBean. :)

amdubuc
05-24-2020, 06:46 AM
Do you have Xfinity/Comcast?
Changed to their Mobile Service about 2 years ago when my Version contract expired and Verizon was not offering any reasonable phone deals. I was a long time Version customer. Have tried other services and the coverage areas were not as good. Found out Xfinity/Comcast used Verizon towers. No phone or customer service issues. Great deal for us. Look into it.

Kathie43
05-24-2020, 06:47 AM
We have had sprint for well over 20 years very happy with them

Nucky
05-24-2020, 07:12 AM
I switched to Sprint and after 9 months of terrible service I paid hundreds of dollars to go back to Verizon. My data was so slow that I had to ask my girlfriend if I could use her phone. When I called Sprint they would put me to the top of some kind of priority list for data and for about a day I would have data. Then I was throttled back to a spinning wheel on my screen. When I tried to cancel my service they would place me on hold for a long time and then "accidentally" disconnect my call. This happened 7 times in a row taking several hours. Finally I got a very nice lady who knew what I was going through and explained how bad things were in Sprint.

AT&T and Verizon are great but they're the most expensive the last time I checked.

Very close to my experience. I could have been on Sprint's Tech Support Team. It was a brutal experience.

The attraction of Free Phones, if I've got that correct, is a Big Magnet to attract a person to a Company that has been spotty in the past. Who knows maybe they have made strides in a better direction lately with their merger. I would either stick with Verizon or give Xfinity a try. I hate to see anyone suffer.

I noticed that the Cricket Store in Spanish Springs appears to be a victim of the recent events. Such nice people and many people around us use their service.

Lyn Wagner
05-24-2020, 07:19 AM
I have pre paid $35.00 per mo. Unlimited everything. Track phone has everything on it. Snow bird. Fl to NY. Never had a dead spot or phone issues. Also have google navigation on the phone, takes me from door to door, no issues. It is totally wireless, and my phone was $45.00. Was easy to set up as well.

Lyn Wagner
05-24-2020, 07:20 AM
Forgot to say i got it at walmart

airstreamingypsy
05-24-2020, 07:20 AM
I have Verizon pre-paid...... The plan is $40.00 a month, less $5.00 because I'm on auto pay. So for 35.00 a month I have unlimited talk and text.... and 6 GB of data. I think right now they are offering more data for the same price for new subscribers. Unless you stream movies on your phone, there's no need for that much data. I have cable internet at home. Verizon has the best coverage, it's a no brainer.

Bay Kid
05-24-2020, 07:22 AM
Verizon seems to work better in our rural areas.

riamd1954
05-24-2020, 07:31 AM
Go to At&t there great had them for over 20 years !!

riamd1954
05-24-2020, 07:32 AM
T mobile owns sprint now !!

Guitarman1951
05-24-2020, 07:32 AM
We are considering changing from Verizon Wireless to Sprint for our mobile phone service. Should we? Any problems with Sprint?

Do yourself a favor and go with Consumer Cellular. Much cheaper than either Verizon or Sprint. We switched our land line to a cell phone adapter and have 2 regular cell phones(which we bought Moto G7 power phones for $150 each from them) and unlimited texts and calls(LD included) and a huge amount of data usage for $74/month with taxes included. They piggy back on AT&T or T-Mobile cell service (you can choose which one you want)so we don't have problems with reception. I put our home adapter and my wife's phones on AT&T and my cell phone on Tmobile because they have an international phone access plan. Before the virus, we were visiting Europe for a month each summer and this worked well for phone access there. We've been with them every since we dropped the expensive Verizon plans.

Lsepanske@aol.com
05-24-2020, 07:48 AM
Don't do it........been there.

Rzepecki
05-24-2020, 07:48 AM
If you use Xfinity, you can get cell phone service through them/Verizon for a lot less than discussed above.

donassaid
05-24-2020, 07:58 AM
We have had Sprint service for several years and are currently on it til June this year. The coverage is decent, not great. Best part is that the bill is consistently the same month after month. Worst part is we are paying over $120/mo. and that is not even unlimited coverage. I would recommend against. We are definitely switching next month but not yet decided where to.

will1546
05-24-2020, 08:05 AM
We are considering changing from Verizon Wireless to Sprint for our mobile phone service. Should we? Any problems with Sprint?

No senior plan but good reception.

Lil GTO
05-24-2020, 08:06 AM
Sprint was just purchased by T-Mobile. Might want to check with those that have T-Mobile.

We have T-Mobile which seems to work better here than back at our other residence in Texas.

This merger is supposed to give T-mobile more tower coverage than anyone else. Supposedly the Sprint brand will be folded into T-Mobile and everything will be T-Mobile within the coming year. Hope this helps.

We are considering changing from Verizon Wireless to Sprint for our mobile phone service. Should we? Any problems with Sprint?

jimlambert
05-24-2020, 08:12 AM
Verizon will not give that deal to current customers, only people who switch to them from another service. So nice that they don’t take care of their loyal customers, huh?

HappyRetired
05-24-2020, 08:19 AM
We switched from Verizon to Trac when we could discontinue a family plan (kids grew up and got their own services). We each bought phones and for smart phones the cost is about $120 per yr ea. We don't use data much (we connect to home wifi when possible) and have never run out of the text and talk (but you can always add more).

Does the Comcast price include more than 1 phone? I might consider that if it comes to around $20/mo for 2 phones with unlimited talk/text.

davem4616
05-24-2020, 08:26 AM
some times the grass in the other fella's yard isn't actually greener than the grass in your own back yard....

we've been with Verizon forever....often I think about switching when these great sign up offers come across
my radar from other wireless companies....but Verizon has the best coverage...and now with our reluctance to
fly around the country, we'll be driving, so going with the one that has the best coverage certainly makes the most
sense to us

So maybe we spend a few more dollars more a month....big deal...we'll stay with the Verizon because of their network

djp192
05-24-2020, 08:31 AM
Sprint is ok, not great in the Villages. They have merged with AT&T.

Debbraham
05-24-2020, 08:49 AM
I did have sprint..very good...offer plans from $40/mo...ask also about senior pricing. I changed to xfinity for $13/mo. Found out I only use about 1/2 g data so no problem and good service so far!

Deter1
05-24-2020, 09:07 AM
I switched from Verizon after 15 years with them to Consumer Cellular several months ago and am pleased. It uses WIFI when at home and the Verizon backbone when out. AARP provides a discount, one phone for less than $30.00 per month. You can increase data plans as needed.

mykvalentin
05-24-2020, 09:17 AM
We are considering changing from Verizon Wireless to Sprint for our mobile phone service. Should we? Any problems with Sprint?
Hello. 3 months ago, we switched from Verizon to Xfinity Mobile, and the service connection was better AND almost 50% cheaper. -myk

bowlingal
05-24-2020, 09:18 AM
Word on the street is Sprint is being bought out by T-Mobile. Go with Consumer Cellular...you won't be disappointed

Nucky
05-24-2020, 09:22 AM
Just switched one Phone to Xfinity. They are mailing me the chip. We'll see what happens?

dougawhite
05-24-2020, 09:33 AM
Only 3 gigs of data is very limited data use per month, unless you rarely use your cellphone.

If you stay on WiFi most often (home, stores, restaurants) you don't use up your plan data. Therefore the low data plans are OK if the $$ savings are good. If you occasionally go over, you can usually pay for more data at $10-15 per Gb for that month.

coastalnh
05-24-2020, 10:23 AM
I have used Tracfone for many years (more than I want to count). I have always been happy with their service. You can go with either their Pay-as-you-go plan or have a monthly bill with set or unlimited time. I got my LG smart phone from QVC with 1500 mins/1500 txts/1500 bytes for $80. They have different makes and models available. After you get the phone, you can switch your phone number over and sign up for their monthly terms if that's the way you want to go. I love Tracfone!

cherylncliff
05-24-2020, 10:26 AM
Note that Sprint was just absorbed by T-Mobile. I do not know what that will mean for sure other than you will need to get new phones in a year or two as they complete the transition. We have Sprint which works well in metropolitan and developed areas but not at all in places like national parks and spotilly on many highways whereas Verizon seems to work well in all based on our friends who have Verizon. Good luck with your decision.

ithos
05-24-2020, 10:29 AM
Biggest consideration is do you use a lot of data or not. If you are only looking for phone service then the options are much better.

Before you switch, do your homework on a) how much trouble and expense is it to get out of existing contract and b) how hard will it to be to go back. I did not do that and had to spend considerable time and money to return to ATT from Tmobile. Phone service was fine but data was horrible despite all the misleading coverage maps they put on their websites.

I now use Xfinity(Verizon network) which is probably the best deal if you use a lot of data. Switched to them from AT&T. Seen some warnings that carriers give their direct customers priority in congested areas but I have not experienced that problem. And I do travel alot into rural areas. One big advantage of Xfinity is that you don't have to use multiple phones to get the great discount like with Verizon and AT&T. I have one phone with unlimited and one on the 1GB plan. Saved almost $100 a month.

Cheese
05-24-2020, 10:43 AM
I have been a Sprint customer for many years and have been very satisfied. However, T Mobile and Sprint have just merged so you may want to see if they offer any new deals.

jimmio
05-24-2020, 12:37 PM
I am strictly speaking of coverage, not pricing in my reply.
When I moved here from Clearwater I had AT&T as my carrier for 20 years. They were the best in that region. I moved here and as I approached CR 42 northbound or went past 466A southbound I lost coverage. I asked the same question(s) as you in terms of who to switch to. Overwhelmingly Verizon was the top choice. It's been 4 years and I couldn't be happier with them. Zero "blackout" areas.
I cannot speak to Sprints coverage personally, but the majority told me Verizon and I'm glad I chose them.

Good luck!

Westie Man
05-24-2020, 12:58 PM
snapfon, excellent customer service by email

rlcooper70
05-24-2020, 12:59 PM
Xfinity Mobile is just $20 per month with the same coverage as Verizon.

Westie Man
05-24-2020, 01:00 PM
I have been a Sprint customer for many years and have been very satisfied. However, T Mobile and Sprint have just merged so you may want to see if they offer any new deals.

Good sound but may not be usable after one year, check tmobile end of 3g in your area

dpmers
05-24-2020, 01:01 PM
Sprint has been acquired TMobile so now you will have both networks coverage if your phone has all of each others channels. Make sure there is good service at the place where you use the phone the most, ie home

dpmers
05-24-2020, 01:03 PM
If you have Comcast TV service their phone service uses Verizon network and is very reasonable as long as you don't use an excessive amount of data

DeafDeaf
05-24-2020, 01:14 PM
T-Mobile and Sprint officially became one last month, and the two networks have already begun merging their networks. We’ve known for a while that the Sprint brand would be phased out in favor of T-Mobile as well, but now we know when.

T-Mobile CEO Mike Seivert said the company will transition to a unified brand starting this summer. The process was originally expected to begin in early summer, but COVID-19 pushed it to mid-summer instead:

:ho:

Rich42
05-24-2020, 01:15 PM
You will be very sorry if you switch! Sprint sucks!

navair4me
05-24-2020, 01:51 PM
we have used sprint since we got our first "flip phone" version cell phones back in the late 1990's, when we moved to FL several years ago we have continued to use Sprint with no problem.

Ronlynch@comcast.net
05-24-2020, 02:09 PM
Should really consider T-Mobile.

coffeebean
05-24-2020, 05:09 PM
Sprint has been bought by T Mobile, so coverage will greatly improve. That said I have T Mobile everything senior plan now at $30.00 per month. Have driven cross country several times with only 2 dead zones, one in Kansas and one in Utah, both covered by no one, otherwise no problems. Since the 2 companies will merge soon, don't think you can go wrong with switching and taking advantage of the 2 phone deal you mentioned. T Mobile has excellent service and 2 stores here in the Villages. If you're a veteran T Mobile gives you an additional discount, see if Sprint does as well. I'd go for it before they drop that deal

Thanks for your positive information. We went to Sprint today and the deal is done!

coffeebean
05-24-2020, 05:17 PM
By any chance did you have a Network Extender in your home with Verizon? It is a Mini Tower. If so did that Extender work with Xfinity? It says it does work on the internet in several articles but I trust you more than them. I have one phone that can be switched to Xfinity now but am holding up because of the circumstances.

I wish you luck CoffeeBean. :)

Thanks Nucky. I just found out today T Mobile has merged with Sprint and there will be many more towers. The Sprint name will be going away.

coffeebean
05-24-2020, 05:40 PM
Sprint is ok, not great in the Villages. They have merged with AT&T.

Sprint has merged with T-Mobile.

coffeebean
05-24-2020, 05:42 PM
Just switched one Phone to Xfinity. They are mailing me the chip. We'll see what happens?

I'm wishing us both luck!

JimJohnson
05-25-2020, 03:41 AM
I wouldn't do it CoffeeBean! My experience doing the same thing years back resulted in my paying the toll to get out of the contract with Sprint and it was over $600 to do so for 3 or 4 lines. Lesson Learned. It was from miserable service and I usually let grudges go towards companies that improve but just a personal belief that I have is Sprint is about as stable as Jello. They may have improved but not enough to change from Verizon IMHO.

Verizon can be aggravating sometimes but I don't think you can beat the service. That 55+ plan they offer with Unlimited Data is dirt cheap.

My Vote = DON"T DO IT! :cryin2:

If you have a strong signal in your location, any phone service will do fine. If you travel and especially if you go To remote locations like mountains or parks, Verizon has by far the best coverage.
True story. I lead motorcycle tours as the chapter Director of a Gold Wing Motorcycle Club. While in remote locations I would often need to call ahead for lunch reservation for The group. If I could not find a signal on my Sprint phone, I would ask for a phone with signal bars and it would always be Verizon.

biker1
05-25-2020, 03:43 AM
Consider Mint Mobile. They are an MVNO that uses T-Mobile's network. $15 per month for unlimited voice and text and 3 gigabytes of data, pre-paid.

Should really consider T-Mobile.

Viperguy
05-25-2020, 05:52 AM
I agree. Xfinity mobile is great. Two lines, share 3gb data, total bill $32.00. Never a dropped call.

mrf6969
05-25-2020, 06:14 AM
If you have Comcast/Xfinity internet then you need to look at Xfinity Mobile phone service. Xfinity uses Verizon towers. Wife and I have had this service for 2 years now and our bill has never been over $15.00 a month TOTAL. We save $1000.00 a year on this plan compared to our old Verizon plan.

Professor
05-25-2020, 07:49 PM
Verizon has the best coverage, hands down. May cost more, but it is worth it. I have had both AT&T and Sprint and both had access problems in The Villages and elsewhere.