Dunkin donuts in Spanish Springs

[Michael Charles]

At 7 a.m. today I went to get my wife her favorite donut at DD in Spanish Springs I approached the door and a worker was smoking nearby. No big deal as I thought she was taking her break. She walked in right behind me and turned the corner and put her partially smoked cigarette (to be fair it was doused outside) on the counter next to the register. She was unmasked and went right to the register and asked me what I'd like. I responded that I'd like her to please put on her mask and then wash her hands. She looked at me like how dare I ask her those questions. I asked to speak to the manager and she said it was her. I turned around and left. I will not be returning there anytime soon. I drove out to the DD on 441/27. They were all wearing a mask and will go there from now on.

[jacksonbrown]

put get partially smoked cigarette on the counter next to the register

Did you mean to write "she put her partially smoked ..."?

If that's so, heck with the mask, yuck!

[coffeebean]

~~~

[DeanFL]

.
.
.
"Hi! Yes, I'll have a medium hot coffee with bit of cream and Splenda. And a Glazed donut.

Oh - HOLD THE $#@%!! NICOTINE AND COVID!!!!"
.
.
.
You did the right thing - both confronting her and telling us.
.
.
.

[Michael Charles]

put get partially smoked cigarette on the counter next to the register

Did you mean to write "she put her partially smoked ..."?

If that's so, heck with the mask, yuck!

Yes, I edited it, thanks!

It was still a huge turnoff. The lack of hand washing upon re-entering the workspace was the real gross part.

[Stu from NYC]

Guess she has no idea what is going on in the world. Wonder how often the owner comes in

[Michael Charles]

...prior to this pandemic, I went into this DD to get a cup of coffee. The entire interior of this store was skeevey. That is the best word I can use to describe the utter filth of this place. Walked out and will NEVER go back!!!

At the 441/27 store is the exact opposite, I'm pleased to report.

As far as the owner goes, I did ask for the phone number to corporate but she told me she didn't have it! A store manager not having the phone number to corporate was a lie. Who would she call in order to report any issue at all to them.

[retiredguy123]

at the 441/27 store is the exact opposite, i'm pleased to report.

As far as the owner goes, i did ask for the phone number to corporate but she told me she didn't have it! A store manager not having the phone number to corporate was a lie. Who would she call in order to report any issue at all to them.
1-800-859-5339

[Nucky]

I have no link or article but still, I have several FACTS. Managers from time to time are ripping the place off. Saw something in the paper last week and the Ownership doesn't give a hoot. Ask them for a receipt after they give you your change. They tremble cause you caught them. They do not support their managers or keep an eyeball on the store at all.

How Spanish Springs or 441 are still open is amazing to me. The places are so dirty it isn't funny. For me to walk out takes a lot and I've walked out of both in the last week. I'm done with them. Shredded my DD Card. Brought a tear to my eye but dirty on top of waiting at the drive-up so long its time to shave again, screw 'em. The best alternative would be Wawa on 441 for us or just make the coffee at home and call it a day.

[fdpaq0580]

I have no link or article but still, I have several FACTS. Managers from time to time are ripping the place off. Saw something in the paper last week and the Ownership doesn't give a hoot. Ask them for a receipt after they give you your change. They tremble cause you caught them. They do not support their managers or keep an eyeball on the store at all.

How Spanish Springs or 441 are still open is amazing to me. The places are so dirty it isn't funny. For me to walk out takes a lot and I've walked out of both in the last week. I'm done with them. Shredded my DD Card. Brought a tear to my eye but dirty on top of waiting at the drive-up so long its time to shave again, screw 'em. The best alternative would be Wawa on 441 for us or just make the coffee at home and call it a day.

Doughnuts from grocery bakery and home brewed coffee is best way to go.

[davem4616]

bad help is easy to find

and yes, thanks for letting us know

[tophcfa]

Nobody wants to go back to work and get exposed to Covid when they can get very generous unemployment benefits that pay more than their hourly wage. It's a very delicate balance between taking care of the people that really need help versus giving incentive to competent folks to not work.

[JulieER]

For once, these poorly paid job holders are finally getting a livable wage thru unemployment.

[Dana1963]

You did the right thing HOPEFULLY others will follow your que at other establishments encountering the same.

[Neils]

Vote with you feet. Leave these dirty establishments. No customers - no $

[Michael Charles]

For once, these poorly paid job holders are finally getting a livable wage thru unemployment.

Well that may be true but where are the funds going to come from to give these "poorly paid job holders" a living wage? Would you be willing to let the government collect more tax from you? I'm just wondering.

[wilkinson]

In AMERIca you shouldbe compensated on skill level, especially if they are getting MY tax money.

[Bay Kid]

Hard to find any descent help when the government gives unemployed $600. per week more than they were making while working. My little town in VA has help wanted signs everywhere. No takers.

[LoisR]

And that's what you saw. Hard to imagine what might occur in the cooking area.

[BlackhawksFan]

At 7 a.m. today I went to get my wife her favorite donut at DD in Spanish Springs I approached the door and a worker was smoking nearby. No big deal as I thought she was taking her break. She walked in right behind me and turned the corner and put her partially smoked cigarette (to be fair it was doused outside) on the counter next to the register. She was unmasked and went right to the register and asked me what I'd like. I responded that I'd like her to please put on her mask and then wash her hands. She looked at me like how dare I ask her those questions. I asked to speak to the manager and she said it was her. I turned around and left. I will not be returning there anytime soon. I drove out to the DD on 441/27. They were all wearing a mask and will go there from now on.

The Dunkin franchise owner in the Villages is awful. He doesn't care so why should the employees. Since Wawa opened closer to my house I've rarely gone to Dunkin and I love Dunkin but I can not support this franchisee. You want to see how it's done, go to the Dunkin in Bellview it's night and day.

[greenflash245]

high quality manager!!

[lesser160@aol.com]

We used the Dunkin app to buy 6 donuts for pickup at 466 location. Got there and 4 of 6 (including glazed) were not available. Was offered a box of mixed their choice. We declined and asked for a refund. We were told that they can't issue refunds in the store. The manager came to the window not wearing a mask. We drove off and cancelled the charge with the credit card company. Never again.

[TOMCAT]

That woman should not have been a manager. Maybe she was lying about that. She showed great irresponsibility and it makes me wonder if that was the manager. I would have walked out myself.

[erojohn]

So are you self quarantining for 14 days?

[JoelJohnson]

With Florida being top virus state, why would anyone want to go any shop unless they had to (ie grocery).

[michellevanhaste]

I had the same situation at DD AT 441 NEAR SPANISH SPRINGS ..entire staff no masks, they had gloves, but the girl was rubbing her mouth and noise then getting coffee and a donut. I walked out!!!

[Stu from NYC]

Since the owner is doing this to make money hard to believe he would allow this to go on.

So foolish

[Michael Charles]

With Florida being top virus state, why would anyone want to go any shop unless they had to (ie grocery).

I left the store because of her not wearing a mask. I haven't seen any evidence that COVID-19 is passed through food, donuts are food right?

[Michael Charles]

So are you self quarantining for 14 days?

NO I'm not. Do you go outside of your home for anything at all?

Do you self quarantine after you get groceries, go to the doctor, go to the pool, golfing, pickle ball, mail boxes etc?

[michellevanhaste]

Yes...I walked out as well...no mask,rubbing her noise and face..I will not return

[Scorpyo]

Damn! There goes my Coffee Cake Muffin. They say ignorance is bliss. I'm no longer ignorant and therefore no longer blissful - at least as it relates to that muffin. Another recipe I'm going to have to look up and try to make myself. Anyway, thank you for the info.

[Eg_cruz]

Sorry to say......she is trash.
Wow that’s harsh

[Haggar]

Bay Kid,

Employees aren't making $600 more than what they made when they were working.

Max benefit in Florida is $275 a week or 50% of salary whichever is less. Feds add $600 to that amount.

If someone made $1,000 they get $275 + 600 = $875,
If some made $500 a week they get $250 + $600 = $850.
That's nuts. And yes it's coming from our taxes. Thank goodness at least it's taxable.
But unemployment is not subject to social security or medicare so we lose on that side too.


My clients are having trouble getting people to come back to work who are on unemployment but it they don't come back when offered a job the employer can report them and benefits will stop (theoritically)

[waynehal55]

Wawa has much better coffee and donuts.

[Indydealmaker]

For once, these poorly paid job holders are finally getting a livable wage thru unemployment.

The circumstances described by the OP is why some employees will never move up from their entry level job.

[PugMom]

put get partially smoked cigarette on the counter next to the register

Did you mean to write "she put her partially smoked ..."?

If that's so, heck with the mask, yuck!

how silly! everybody knows ur saved butt goes in ur pocket :1rotfl:

[Spike380]

Go to your computer and put in Dunkin' on the right side is info about the company--and the corporate phone number. Start at the top

[Purple-J]

I can't believe they are allowed to operate in that manner - and the manager to have such an attitude?? UGH! I'm still up in Long Island (hope to get to our Fenney home in the Fall) and my local Dunkins all have very courteous employees who wear masks and gloves and give great service. I was expecting the same in The Villages. How is the Dunkin at Brownwood. I've been there in the past and thought it was okay.

Purple-J

[Stu from NYC]

The circumstances described by the OP is why some employees will never move up from their entry level job.

So very true. Some people do not understand that the employees best friends are profits.

[Stu from NYC]

One would think that the company itself would send around inspectors to see how their franchisees operate. What we see here will cause other franchises to lose business

[champion6]

The Dunkin' in Spanish Springs and on 27/441 (near the Sharon Morse Bldg) are operated by the same franchisee. They have an LLC owning each location.

MAC SPANISH SPRINGS, LLC
MAC VILLAGES 441, LLC

Principal Address
2660 South Ocean Blvd, Unit 706S
Palm Beach, FL 33480
This is a condominium

Mailing Address
5598 West Colonial Dr
Attn Anna Ribiero
Orlando, FL 32808
This is an office attached to a Dunkin'

They own MANY MORE Dunkin' locations.

[duffer4384]

I quit going to DD a long time ago. I wasn't happy when Starbucks was run off by the developer. The Starbucks regular customers where of a classier type and the morning conversation was geared toward fun topics. DD seems to attract a more aggressive, negative, politically driven customer with a one sided mentality, which seems to be their idea of fun. Not what I'm looking for in my retirement.

[Joe C.]

The unemployment money may be taxable, but the $600 from Uncle Sam is tax free.
The employee at DD isn't a manager, but is the person in charge of that shift. And probably the only employee on that shift.
I understand her dousing and saving the rest of the cigarette for her next break, as they make peanuts for an income, and smokes are really expensive. Did you ever look at the "tip cup" on the counter there? Usually empty or just a bit of change in it.

[Stu from NYC]

The unemployment money may be taxable, but the $600 from Uncle Sam is tax free.
The employee at DD isn't a manager, but is the person in charge of that shift. And probably the only employee on that shift.
I understand her dousing and saving the rest of the cigarette for her next break, as they make peanuts for an income, and smokes are really expensive. Did you ever look at the "tip cup" on the counter there? Usually empty or just a bit of change in it.

Never understood that tip cup. All they do is pour off a up of coffee and grab a donut. Not something that deserves a tip IMHO.

[rmd2]

I haven't gone in Dunkin Donuts on 441 since they gave me a bag of donuts that had bugs in the bag! I'll never go back there. Gross.

[rmd2]

Go to your computer and put in Dunkin' on the right side is info about the company--and the corporate phone number. Start at the top

I called. It's a recording to go to their website for any information.

[John41]

You’re lucky you saw it. How disgusting.

[dillywho]

I quit going to DD a long time ago. I wasn't happy when Starbucks was run off by the developer. The Starbucks regular customers where of a classier type and the morning conversation was geared toward fun topics. DD seems to attract a more aggressive, negative, politically driven customer with a one sided mentality, which seems to be their idea of fun. Not what I'm looking for in my retirement.

Pricier is not classier. Sorry. I prefer to buy my doughnuts at the Publix bakery, anyway. I just don't think people who don't frequent overpriced Starbucks facilities should be denigrated.

[dlsd58]

You did the right thing ... unbelievable that she would do that

[Michael Charles]

Damn! There goes my Coffee Cake Muffin. They say ignorance is bliss. I'm no longer ignorant and therefore no longer blissful - at least as it relates to that muffin. Another recipe I'm going to have to look up and try to make myself. Anyway, thank you for the info.

I'd like that recipe if you find a good one but I like the Krusteze brand in the box for coffee cake!

[rogerk]

Smart move on your end.

[bpascani]

and she probably isn't really the manager!

[Ramone]

We need to confront these elite Morons more often. Good job!

[TooColdNJ]

Starbucks has been very good- removed tables, boxes taped to stand in and wait, zig zags and arrows in the floor to follow, only one door in and another out, all in masks. When I watched the employee who had waited on me go into the back room and pick up her phone and talk, her gloves were still on during the process. Hasnt anyone seen workers at these places wearing gloves then handling money with the same gloves on?

There are some very conscientious and intelligent kids working at these jobs, but there are also those who don’t think. I’ve been told by restaurant owners, etc., that it’s hard to find good help because most of the kids don’t live around the villages, and they have to drive further. I was also told that with new affordable housing and apartments being built, they’ll be able to get more and better help. I can’t say that I agree with any of that.

[Stu from NYC]

Starbucks has been very good- removed tables, boxes taped to stand in and wait, zig zags and arrows in the floor to follow, only one door in and another out, all in masks. When I watched the employee who had waited on me go into the back room and pick up her phone and talk, her gloves were still on during the process. Hasnt anyone seen workers at these places wearing gloves then handling money with the same gloves on?

There are some very conscientious and intelligent kids working at these jobs, but there are also those who don’t think. I’ve been told by restaurant owners, etc., that it’s hard to find good help because most of the kids don’t live around the villages, and they have to drive further. I was also told that with new affordable housing and apartments being built, they’ll be able to get more and better help. I can’t say that I agree with any of that.

Would think they would be looking to hire more seniors

[Holpat39]

Went to DD on 441 twice last month and both times the servers were wearing mask and gloves. Can't complain except they don't have the coffee cake muffins anymore. Only complaint my friend and I had asked for something to wipe the table and one of the servers came immediately and wiped it down. Blame the irresponsible people using the table before us who left the mess.

[Mumbles]

Sorry to say......she is trash.

The Creator didn't make any trash. Poor choice making when growing up, bad living environment, destitution can make some humans a most unhappy and/or selfish group.
Chip

[New Adventures]

I quit going to DD a long time ago. I wasn't happy when Starbucks was run off by the developer. The Starbucks regular customers where of a classier type and the morning conversation was geared toward fun topics. DD seems to attract a more aggressive, negative, politically driven customer with a one sided mentality, which seems to be their idea of fun. Not what I'm looking for in my retirement.

So now I have to be concerned as to who saw me going into DD? Wow! I guess some people have nothing good to do with their time. You just walk out. No need for a public alert or lynching.

[Celebrator]

Yes...I walked out as well...no mask,rubbing her noise and face..I will not return

I just experience the same scenario at the Dunkin on 466. Masks on both employees under their chin. My choice to walk out although I told the clerk why I was leaving.

[Stu from NYC]

I just experience the same scenario at the Dunkin on 466. Masks on both employees under their chin. My choice to walk out although I told the clerk why I was leaving.

Did he even seem to care?

[Celebrator]

Did he even seem to care?

Just said oh, sorry and moved his mask to under his nose. I had posted earlier about the Dunkin in Spanish Springs. I did report that incident to Dunkin Corporate but no response. It is just so easy to protect your customers, I am baffled that managers/franchise owners don't monitor their staff better.

[Kristal320]

We have tried to get ice cream there three different times, first time, is they couldn't make what we want, 2nd, someone unplugged the freezers and they didn't have ice cream, third we stood there to get waited on for 15 mins while the two discussed other things. Never again. Now I know why they are never busy.