TV Warranty on New Windows ?

[Travelhunter]

I noticed water in between the double glass panes on my windows. I was surprised this happened as the windows are approximately 2 and 1/2 years old.
The warranty department referred me to T&D who explained that the windows were under warranty. The warranty covered the glass which I would not be charged for however the labor to install the windows would be $150 !
Has anyone else had windows that failed this early?
Any experience with a replacement window installer? If these fail this early perhaps a replacement window with a better warranty makes more sense

[Travelhunter]

I looked into other competing companies who have much longer and better warranties for the seal between the panes
Here is an example
The insulating glass unit warranty protects against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the unit for the life of the Warranted Product(s). If the glass unit fails, the company will provide the owner with a replacement insulating glass unit or sash at no charge. The glass breakage warranty covers a replacement insulating glass unit or sash in the event of accidental glass breakage. All labor necessary to correct any item covered by this warranty will be provided at no charge by the Company.
TV windows should have a longer warranty...I think

[Sparty6971]

We had our lanai double-panes replaced with a complete rebuild back in Mar/Apr 2014. Last winter a couple of the non-sliding windows started failing and now (Jul/Aug 2020) they have very obvious water intrusion; the seals have failed. The remaining windows, both sliding and stationary, seem to be okay so far. Ours were installed by a different contractor (White Aluminum) but the windows may well be from the same factory. Not sure on the need to pay for installation of a warranty replacement but it sounds about like many product warranties unfortunately. In fact we intend to just let them go as they are now and replace them in the future (maybe) if we every choose to sell this home. We might cover them with an opaque coating to lend more privacy as well as cover up the look of the water intrusion. Hope you can get a different result on the labor payment but I wouldn't hold my breath.

[retiredguy123]

I looked into other competing companies who have much longer and better warranties for the seal between the panes
Here is an example
The insulating glass unit warranty protects against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the unit for the life of the Warranted Product(s). If the glass unit fails, the company will provide the owner with a replacement insulating glass unit or sash at no charge. The glass breakage warranty covers a replacement insulating glass unit or sash in the event of accidental glass breakage. All labor necessary to correct any item covered by this warranty will be provided at no charge by the Company.
TV windows should have a longer warranty...I think
The problem is that, when people look at a new house, most of them never even look at the windows. So, builders install very cheap windows to make a higher profit. This has been going on for many years, and will continue until buyers demand higher quality windows.

[LuvtheVillages]

The TV warranty on windows is 10 years. We have lived in our home 8 years and had a couple window seals fail. Called Warranty Dept and got the same story as you: windows will be replaced, we had to pay a labor charge. So that's what we did. Very happy with T&D's service. I recommend anyone approaching 10 years have their windows inspected before the warranty expires.

[Travelhunter]

The problem is that, when people look at a new house, most of them never even look at the windows. So, builders install very cheap windows to make a higher profit. This has been going on for many years, and will continue until buyers demand higher quality windows.
Your right. I found out the hard way

[Travelhunter]

The TV warranty on windows is 10 years. We have lived in our home 8 years and had a couple window seals fail. Called Warranty Dept and got the same story as you: windows will be replaced, we had to pay a labor charge. So that's what we did. Very happy with T&D's service. I recommend anyone approaching 10 years have their windows inspected before the warranty expires.

I looked on Lowe’s website. Pella and Anderson windows which are better than the builders no name windows are close to the $150 warranty price LOL

[Jayhawk]

The problem is that, when people look at a new house, most of them never even look at the windows. So, builders install very cheap windows to make a higher profit. This has been going on for many years, and will continue until buyers demand higher quality windows.

So it's not to keep the cost of the house down, it's about higher, greedy profits.

Got it.


:ohdear:

[Jayhawk]

TV windows should have a longer warranty...I think

What makes you think this? The Villages didn't MAKE the windows.

[Stu from NYC]

Happened to us twice while we lived in Va, the replacement glass is not cheap.

[retiredguy123]

So it's not to keep the cost of the house down, it's about higher, greedy profits.

Got it.


:ohdear:
Not sure I understand your point. The builder is in business to make a profit, so he will put the most money into the features that buyers care about. Even 2-3 million dollar houses have cheap windows. The buyers control what goes into a house, not the builder.

[Jayhawk]

Not sure I understand your point. The builder is in business to make a profit, so he will put the most money into the features that buyers care about. Even 2-3 million dollar houses have cheap windows. The buyers control what goes into a house, not the builder.

I think you got my point.

[nick demis]

Do you have the ability to spec out the windows you want if you are having a house built by TV?

[EileenK]

We found that TV makes a pretty poor house. The sliders were the cheapest, thinest doors I’ve ever seen and didn’t block out outside noise (as sales rep and builder told us they would). On washing the shower the first time, I discovered the floor wasn’t tile at all! The garage doors...why
not put in vinyl or wood so they don’t get so hot? Oh, because they have someone to sell you insulation. They don’t even give you a light in the ceiling fans. What does that cost, $10? Found the whole house and TV in general to be smoke and mirrors.

[KristineTVFL]

I had the same experience at about the same time. I had several windows replaced and did have to pay the installation fee. No problems since.

[will1546]

Call warranty dept.

[jbrown132]

What makes you think this? The Villages didn't MAKE the windows.

Yes, but they certainly know what their buying. Replaced mine with Anderson 10 years ago. Still going going strong and still look like new. You get what you pay for.

[Pedrocarrasco01@yahoo.com]

We found that TV makes a pretty poor house. The sliders were the cheapest, thinest doors I’ve ever seen and didn’t block out outside noise (as sales rep and builder told us they would). On washing the shower the first time, I discovered the floor wasn’t tile at all! The garage doors...why
not put in vinyl or wood so they don’t get so hot? Oh, because they have someone to sell you insulation. They don’t even give you a light in the ceiling fans. What does that cost, $10? Found the whole house and TV in general to be smoke and mirrors.
Regarding the garage door, it has to be aluminum because of the code it cannot be wood (too heavy) or vinyl (expands and shrinks) also have to have inside braces for hurricane protection, the sliders and windows you are correct, they are “builders grade” which are compliant but cheap, all builders do this, unless you are contracting your own and specifying what quality and brands you want. As the light on the ceiling fan, well a lot of people don’t want them, and the ceiling fan is also “builders grade”

[Stu from NYC]

Regarding the garage door, it has to be aluminum because of the code it cannot be wood (too heavy) or vinyl (expands and shrinks) also have to have inside braces for hurricane protection, the sliders and windows you are correct, they are “builders grade” which are compliant but cheap, all builders do this, unless you are contracting your own and specifying what quality and brands you want. As the light on the ceiling fan, well a lot of people don’t want them, and the ceiling fan is also “builders grade”

Rather surprised that our bedroom fans didnt come with light kits. Purchased 3 light kits at big box stores and had handyman put them in. Total was just over $ 100 for all 3 including installation.

[Travelhunter]

What makes you think this? The Villages didn't MAKE the windows.
I’ll let you know as I’m trying to find out what brand, a copy of the full warranty and the warranty for the repair

[Travelhunter]

Do you have the ability to spec out the windows you want if you are having a house built by TV?

I had the house built. There were no options for upgraded windows

[Travelhunter]

I had the same experience at about the same time. I had several windows replaced and did have to pay the installation fee. No problems since.
That’s good to know. I am asking for the warranty for the windows as well as the warranty for the repair

[Travelhunter]

Call warranty dept.
I did they gave me the phone number for T&D

[Travelhunter]

Yes, but they certainly know what their buying. Replaced mine with Anderson 10 years ago. Still going going strong and still look like new. You get what you pay for.
I had Anderson in my last house. No issues
Im wondering if this will be a recurring problem with these windows

[Travelhunter]

Rather surprised that our bedroom fans didnt come with light kits. Purchased 3 light kits at big box stores and had handyman put them in. Total was just over $ 100 for all 3 including installation.
Also the house did not come with rain gutters. Big surprise after the first heavy rain

[Medopark1]

We have had a very bad experience with T&D window to the point where they will not replace them over the first 75.00 then 150.00 wish i knew of company that would replace the window under so called warranty other than T&D

[Mike Shebel]

That is exactly what we had to pay.

[Gunny2403]

I noticed water in between the double glass panes on my windows. I was surprised this happened as the windows are approximately 2 and 1/2 years old.
The warranty department referred me to T&D who explained that the windows were under warranty. The warranty covered the glass which I would not be charged for however the labor to install the windows would be $150 !
Has anyone else had windows that failed this early?
Any experience with a replacement window installer? If these fail this early perhaps a replacement window with a better warranty makes more sense
Typically seal failure (what you have) is covered for a long period of time. However, labor is rarely part of the warranty after one year. The $150 charge after such a short period is a shame. The labor "COST" is closer to $50. The manufacturer would typically just provide a new sash to the dealer/builder at no charge. Then, the laborer would take the old sash out and replace it with the new one. My guys would take about 5 minutes to do this. A "better" window would not matter, this is all about the builder making money on a service that a reputable guy would do at COST. (I owned a window company for 32 years)

[davem4616]

about 3 years into our home we noticed moisture inside one of the small 'arch' windows situated over a larger window...called warranty...told to call the original installer...paid the installation price, replacement window was 'no charge'.

it took about 5 weeks for them to replace the window...

[EviesGP]

I have a small glass-enclosed lanai(2nd owner), and the windows on the west-facing side are showing stress cracks?! I didn't seem them on inspection(purchased 1 1/2yrs ago), as they originated in and around the seals. They're now starting to spread out. The label on the windows reads..."Removable panel SHALL be removed when wind speeds exceed 75mph." Not sure if this was caused by Irma, as I don't think we have experienced any gusts that great? Regardless, I'm not sure if these are covered under warranty or not? Hopefully, they can be replaced with something stronger that can withstand gusts?

[davem4616]

I have a small glass-enclosed lanai(2nd owner), and the windows on the west-facing side are showing stress cracks?! I didn't seem them on inspection(purchased 1 1/2yrs ago), as they originated in and around the seals. They're now starting to spread out. The label on the windows reads..."Removable panel SHALL be removed when wind speeds exceed 75mph." Not sure if this was caused by Irma, as I don't think we have experienced any gusts that great? Regardless, I'm not sure if these are covered under warranty or not? Hopefully, they can be replaced with something stronger that can withstand gusts?

there's a potential that they may be covered under the manufacturer's warranty....give them a call

[OhioBuckeye]

I noticed water in between the double glass panes on my windows. I was surprised this happened as the windows are approximately 2 and 1/2 years old.
The warranty department referred me to T&D who explained that the windows were under warranty. The warranty covered the glass which I would not be charged for however the labor to install the windows would be $150 !
Has anyone else had windows that failed this early?
Any experience with a replacement window installer? If these fail this early perhaps a replacement window with a better warranty makes more sense

Yes, we had a window go bad in 1 1/2 yrs. but let it go until we decided to move, but not because of the window it was because we wanted to be closer to family. Yes, basically the warranty wouldn’t cover it & yes it cost us $150. to get it replaced. This window was in the kitchen facing south, also had another one starting to go bad in Master bedroom. I agree Windows would have had to be cheap & builders must of gotten a good deal on them. We built 11 homes & always had Pelli
Windows put in & never ever had one go bad. We had one that got broke after 9 yrs. & never cost us a nickel to get it replaced. I think eventually a lot of things will be replaced prematurely, I guess it’s like the old saying, you get what you paid for. In defense to TV, everything where you’re paying HOA the salesmen make it sound good to sell houses just like where we live now! TV is a great place to live but the homes are 10 to 15 yr. repair yourself homes! Just my opinion even though some people will disagree with me, but time will tell.

[madonnamulmat@comcast.net]

Hello, in 3 1/2 years we now have had 3 failed windows (seal failure); called the Warranty Dept. and was told our installer was T&D. Called them and they said that windows are warrantied for 20 years even though our warranty information did not have information on windows per se. Cost depends on the number of windows from T&D - with our 3 full windows (top and bottom) it was $75.00 to come out the first time to inspect and document and $75.00 to come out and replace - takes about 4-5 weeks to order - so the $150.00 is a service charge; no cost for the panes. Very happy with T&D customer service.

[Dan M]

We looked at a 5 year old house and noticed that the windows were foggy. We placed a bid and had an inspection. The inspection report said that 11 panes had failed seals. The Villages real estate said they would see if the seller wanted to do something about the windows and it sounded positive. When we closed we were told that the window problems were considered cosmetic and that we agreed to that when we signed the sales agreement and put our bid in on the house. So, long story short, the bad windows on a $700K house became our problem. We had Maximus Glass replace all 11 panes and he did a great job. Still, these are the cheapest, poorest quality windows ever made, in my humble opinion. The sliding glass doors seem only slightly better than the double hung windows.

[Indydealmaker]

So it's not to keep the cost of the house down, it's about higher, greedy profits.

Got it.


:ohdear:

Greed is good.

[bluecenturian]

We had a similar problem. TD replaced the window and charged for installation. We were told to contact the window company and submit the instal bill for reimbursement. Just submitted it this week and waiting for a response.

[LuvtheVillages]

I looked on Lowe’s website. Pella and Anderson windows which are better than the builders no name windows are close to the $150 warranty price LOL

The $150 labor charge applies no matter how many windows need replacement. We paid $150 and got 4 windows replaced. Much better deal than buying 4 new windows.

LOL

[Engine12]

We had one window replaced under the 10yr warranty about 10 months ago. $75 install fee was all we paid.

[Travelhunter]

We looked at a 5 year old house and noticed that the windows were foggy. We placed a bid and had an inspection. The inspection report said that 11 panes had failed seals. The Villages real estate said they would see if the seller wanted to do something about the windows and it sounded positive. When we closed we were told that the window problems were considered cosmetic and that we agreed to that when we signed the sales agreement and put our bid in on the house. So, long story short, the bad windows on a $700K house became our problem. We had Maximus Glass replace all 11 panes and he did a great job. Still, these are the cheapest, poorest quality windows ever made, in my humble opinion. The sliding glass doors seem only slightly better than the double hung windows.

Thanks I will check out this contractor

[Travelhunter]

We had a similar problem. TD replaced the window and charged for installation. We were told to contact the window company and submit the instal bill for reimbursement. Just submitted it this week and waiting for a response.

The windows installed in my house were built locally by Custom Windows. They directed me to their website to review their warranty. The language has so many caveats that it appears to warranty very little. For example I can schedule a warranty inspection but that will cost $200 regardless of findings
Components are covered labor is not
Perhaps your house has a different window manufacturer

[Travelhunter]

The $150 labor charge applies no matter how many windows need replacement. We paid $150 and got 4 windows replaced. Much better deal than buying 4 new windows.

LOL
I wasn’t told that
Thank you for that information. I will ask if that applies

[Travelhunter]

We had one window replaced under the 10yr warranty about 10 months ago. $75 install fee was all we paid.

Perhaps there are different brands of windows with different warranties

[Dan M]

Apparently, that ten year window replacement warranty only applies to the original owner of the house; unlike the roof and A/C warranty’s which do seem transferable.

[Troopie]

We have had so many problems with T&D windows! I just had a guy come out last week to look at our FOURTH failed window. It's great that they're under warranty, but the install fees are really starting to add up. If the products had been good quality in the first place, we wouldn't be shelling out all this money. It's very frustrating. Our house is barely four years old.

[GPGuar]

What makes you think this? The Villages didn't MAKE the windows.

The villages didn’t make the windows, but they install them and they probably knew that they were cheaply made.

[Mrgadget]

Just a reminder regarding the 10 year window warranty. That only applies to the original owner. We bought a 4 year old house. T&D has all the information on your window size and will replace them but they will charge both Labor and Materials. I have five panes that have gone bad. My plan at this point is to have T&D replace them.