USPS Bureaucracy

[Bobcuse]

UPS (United Parcel Service) handed off a shipment which was scheduled for late Sunday delivery in The Villages to USPS for the final leg of delivery on Sunday morning at 9:07 am. The problem started when UPS delivered the package to the Leesburg Post Office not the Lady Lake Post Office Sunday morning. But Leesburg isn't that far away so perhaps we still had a chance for Sunday delivery. Wrong.

Package arrives at Leesburg Post Office Sunday at 9:07 am. Package checked in at Leesburg Post Office at 9:36 am Monday morning. Sounds logical since they likely don't work Sundays although deliveries are scheduled and made Sundays by USPS regularly. We saw their truck in our neighborhood Sunday and thought our package was coming. Wrong again. Sunday evening we received a tracking update that said our shipment was rescheduled for Monday delivery. Never happened.

Tuesday morning I received a tracking update saying shipment was now scheduled for Wednesday. I called the Lady Lake Post Office and spoke with a supervisor and asked why would it take from Sunday morning to Wednesday sometime (hopefully) to deliver a package from Leesburg. He said there is no transportation between individual post offices so Leesburg Post Office sent our package late yesterday to the USPS Distribution Center in Orlando which will send the package back to Lady Lake and if they receive it on time will deliver it tomorrow (Wednesday). Inefficiency at its best.

If UPS had delivered it correctly to Lady Lake on Sunday morning I wouldn't be writing this post. It just seems that simple logic would dictate that if customer service meant anything at all to USPS personnel that this error could have easily been corrected by having their Sunday delivery guy bring the package either to our address from Leesburg or to the Lady Lake Post Office for Monday delivery, but I am sure they are restricted by their antiquated procedures. And yes, I discussed this with the supervisor at USPS.

[Dana1963]

UPS (United Parcel Service) handed off a shipment which was scheduled for late Sunday delivery in The Villages to USPS for the final leg of delivery on Sunday morning at 9:07 am. The problem started when UPS delivered the package to the Leesburg Post Office not the Lady Lake Post Office Sunday morning. But Leesburg isn't that far away so perhaps we still had a chance for Sunday delivery. Wrong.

Package arrives at Leesburg Post Office Sunday at 9:07 am. Package checked in at Leesburg Post Office at 9:36 am Monday morning. Sounds logical since they likely don't work Sundays although deliveries are scheduled and made Sundays by USPS regularly. We saw their truck in our neighborhood Sunday and thought our package was coming. Wrong again. Sunday evening we received a tracking update that said our shipment was rescheduled for Monday delivery. Never happened.

Tuesday morning I received a tracking update saying shipment was now scheduled for Wednesday. I called the Lady Lake Post Office and spoke with a supervisor and asked why would it take from Sunday morning to Wednesday sometime (hopefully) to deliver a package from Leesburg. He said there is no transportation between individual post offices so Leesburg Post Office sent our package late yesterday to the USPS Distribution Center in Orlando which will send the package back to Lady Lake and if they receive it on time will deliver it tomorrow (Wednesday). Inefficiency at its best.

If UPS had delivered it correctly to Lady Lake on Sunday morning I wouldn't be writing this post. It just seems that simple logic would dictate that if customer service meant anything at all to USPS personnel that this error could have easily been corrected by having their Sunday delivery guy bring the package either to our address from Leesburg or to the Lady Lake Post Office for Monday delivery, but I am sure they are restricted by their antiquated procedures. And yes, I discussed this with the supervisor at USPS.
UPS could have delivered it instead of pass off to USPS

[Stu from NYC]

USPS continues to work in strange ways. Efficient is not in their work flow

[EdFNJ]

UPS could have delivered it instead of pass off to USPSNot really. The package was shipped by UPS MAIL INNOVATIONS which means it is handed off to the local post office. If you join and pay for UPS MY CHOICE (or pay $3 per package) you can request a direct UPS delivery of those packages which SOMETIMES takes longer. On rare occasions UPS will continue the delivery.

[Mrprez]

Not really. The package was shipped by UPS MAIL INNOVATIONS which means it is handed off to the local post office. If you join and pay for UPS MY CHOICE (or pay $3 per package) you can request a direct UPS delivery of those packages which SOMETIMES takes longer. On rare occasions UPS will continue the delivery.

UPS MyChoice is available with a lengthy free trial period where you can upgrade unlimited packages. Once I signed up, they sent me a coupon for a years worth for $15. Definitely worth that. I despise UPS SmartPost. Nothing smart about it.

[EdFNJ]

UPS MyChoice is available with a lengthy free trial period where you can upgrade unlimited packages. Once I signed up, they sent me a coupon for a years worth for $15. Definitely worth that. I despise UPS SmartPost. Nothing smart about it. Yea, I ran a UPS store for 4 years before I "permanently" retired. That's probably why they don't send me coupons. SMARTPOST is the FEDEX version of MAIL INNOVATIONS and that is horrendous although I must say more often FEDEX SMARTPOST skips the P.O. forward than UPS Mail Innovations does, at least down here. Up north neither of them ever did. The only UPS MyChoice coupons I can find are for 2-3 months.

[ficoguy]

And what did you expect from USPS, who is forced to hire people who can't even read????

[Decadeofdave]

UPS could have delivered it instead of pass off to USPS

It's called "last mile". USPS cheaper in that last mile. I purchased a wheel chair on line from Amazon, you guessed it it was delivered to the PO. I had to go get it!

[netbum]

The error was on UPS’s part, not the USPS. It is cost prohibitive for the USPS to individually redirect every package that is dropped with them in error. Your package was one of many that are received every day. The most efficient way is though established logistics. It is not antiquated to run a business in the most cost effective means possible.

Your beef is with UPS.

[MandoMan]

UPS (United Parcel Service) handed off a shipment which was scheduled for late Sunday delivery in The Villages to USPS for the final leg of delivery on Sunday morning at 9:07 am. The problem started when UPS delivered the package to the Leesburg Post Office not the Lady Lake Post Office Sunday morning. But Leesburg isn't that far away so perhaps we still had a chance for Sunday delivery. Wrong.

Package arrives at Leesburg Post Office Sunday at 9:07 am. Package checked in at Leesburg Post Office at 9:36 am Monday morning. Sounds logical since they likely don't work Sundays although deliveries are scheduled and made Sundays by USPS regularly. We saw their truck in our neighborhood Sunday and thought our package was coming. Wrong again. Sunday evening we received a tracking update that said our shipment was rescheduled for Monday delivery. Never happened.

Tuesday morning I received a tracking update saying shipment was now scheduled for Wednesday. I called the Lady Lake Post Office and spoke with a supervisor and asked why would it take from Sunday morning to Wednesday sometime (hopefully) to deliver a package from Leesburg. He said there is no transportation between individual post offices so Leesburg Post Office sent our package late yesterday to the USPS Distribution Center in Orlando which will send the package back to Lady Lake and if they receive it on time will deliver it tomorrow (Wednesday). Inefficiency at its best.

If UPS had delivered it correctly to Lady Lake on Sunday morning I wouldn't be writing this post. It just seems that simple logic would dictate that if customer service meant anything at all to USPS personnel that this error could have easily been corrected by having their Sunday delivery guy bring the package either to our address from Leesburg or to the Lady Lake Post Office for Monday delivery, but I am sure they are restricted by their antiquated procedures. And yes, I discussed this with the supervisor at USPS.

Does anyone know the rules or reason why UPS delivers most packages but sometimes drops them at the post office? Does the post office get paid for this? Is it to give the post office workers a little more to do and save UPS a little delivery money? I’ve asked post office clerks and UPS carriers, and they say they don’t know.

[Tom2172]

Your lucky, my package from nyc was supposed to be delivered by 8 pm Friday night!
Saturday morning no package
Checked the tracking number
Package was in postal distribution location in Wisconsin!
Why? How? Don’t Know
Maybe they were practicing for mail in ballots

[Markers333]

This package most likely had the wrong zip code and was directed accordingly . This often happens when a business looks up our addresses here in the Villages and puts Wildwood zip code or Oxford etc. Wildwood , leesburg get a lot of misdirected mail due to mailer not using The Villages Zip Codes which are unique - Not Usps issue but mailer. If I put my address in gps, it shows Wildwood not the Villages

[woderfulwendy1]

Take it away from the government and let it become a private business, then a ton of money saved for the tax payer and it will be run efficently.

[Jima64]

Does anyone know the rules or reason why UPS delivers most packages but sometimes drops them at the post office? Does the post office get paid for this? Is it to give the post office workers a little more to do and save UPS a little delivery money? I’ve asked post office clerks and UPS carriers, and they say they don’t know.

The post office does get paid. My last two came no problem.

[Dan9871]

Does anyone know the rules or reason why UPS delivers most packages but sometimes drops them at the post office? Does the post office get paid for this? Is it to give the post office workers a little more to do and save UPS a little delivery money? I’ve asked post office clerks and UPS carriers, and they say they don’t know.

UPS drops off at Post Office because the shipper of the package asks them to. It is less expensive to ship UPS to USPS to you than UPS to you.

Dropping off UPS packages is a major source of income for the US Post Office.

[lindaelane]

I am sorry for your trouble. Personally, I am happy and grateful that Amazon has gone back to UPS. My carrier, on multiple occasions, has confiscated all my mail if a small package arrives - she says my box is too full instead of putting it in a locker. She insists I "see her" (when she is there) to get my mail, then has literally screamed at me on the two times I saw her, causing me to insist all confiscated mail be brought to the mail station so I do not have to see the carrier. There have also been other problems with USPS, not related to the screams of this carrier. Guess nothing is perfect. So happy to have packages at my door again! Again, sorry for your trouble.

[4557Spahr]

Back to the old saying, “you got what you paid for”. USPS made lucrative contracts with FedEx and UPS to have packages dropped at USPS for cheap alternatives to shippers. Next time pay a premium shipping price and you’ll get premium service. It’s not the fault of any shipping company. It’s the shipper who wanted rick bottom shipping deal. Call the shipper but it will cost you more for better service.

[1948JDG]

If that ever happened, you wouldn't be able to afford the postage,

[Tom M]

I had the same UPS/USPS combo as they were delivering a small package. I had a temporary Mail Forwarding on my house because I was away, and the USPS decided that rather than forwarding the package (as the post office is instructed to do) they decided to destroy the package. I went to the tracking site and saw the message that the package has been destroyed. Wow.

[72lions]

The error was on UPS’s part, not the USPS. It is cost prohibitive for the USPS to individually redirect every package that is dropped with them in error. Your package was one of many that are received every day. The most efficient way is though established logistics. It is not antiquated to run a business in the most cost effective means possible.

Your beef is with UPS.

Absolutely correct. That said, it’s sad people here now have nothing better to do than complain about nothing on the internet to people they don’t know probably hoping to have others validate their frustrations.

How about a post noting that many of us shop on line receiving literally a hundred or more packages a year as expected.

[Stu from NYC]

Absolutely correct. That said, it’s sad people here now have nothing better to do than complain about nothing on the internet to people they don’t know probably hoping to have others validate their frustrations.



Irregardless of that how do you really feel about this?

[ts12755]

Cut the good people at USPS some slack. They deliver 160 billion pieces of mail every year. UPS and AMAZON have been sucking the post office dry for years with their last mile delivery for pennies. Bully

[Curtisbwp]

The postal service is a complicated system. Carriers must not deviate from their assigned rout. You are correct in saying that UPS created this mess. Perhaps if shipping was by USPS there would be no problem.

[Stu from NYC]

The postal service is a complicated system. Carriers must not deviate from their assigned rout. You are correct in saying that UPS created this mess. Perhaps if shipping was by USPS there would be no problem.

UPS is a very reliable operation and almost always stuff comes as scheduled.

Wish the post office could figure out how to be more efficient.

[blueash]

Irregardless of that how do you really feel about this?

Yes, I am a word nerd. Ouch that one hurt.

[Stu from NYC]

Yes, I am a word nerd. Ouch that one hurt.

One of my favorite words that is not normally used.:)

I do believe that "irregardless" has found its way into some dictionary.

[Worldseries27]

ups (united parcel service) handed off a shipment which was scheduled for late sunday delivery in the villages to usps for the final leg of delivery on sunday morning at 9:07 am. The problem started when ups delivered the package to the leesburg post office not the lady lake post office sunday morning. But leesburg isn't that far away so perhaps we still had a chance for sunday delivery. Wrong.

Package arrives at leesburg post office sunday at 9:07 am. Package checked in at leesburg post office at 9:36 am monday morning. Sounds logical since they likely don't work sundays although deliveries are scheduled and made sundays by usps regularly. We saw their truck in our neighborhood sunday and thought our package was coming. Wrong again. Sunday evening we received a tracking update that said our shipment was rescheduled for monday delivery. Never happened.

Tuesday morning i received a tracking update saying shipment was now scheduled for wednesday. I called the lady lake post office and spoke with a supervisor and asked why would it take from sunday morning to wednesday sometime (hopefully) to deliver a package from leesburg. He said there is no transportation between individual post offices so leesburg post office sent our package late yesterday to the usps distribution center in orlando which will send the package back to lady lake and if they receive it on time will deliver it tomorrow (wednesday). Inefficiency at its best.

If ups had delivered it correctly to lady lake on sunday morning i wouldn't be writing this post. It just seems that simple logic would dictate that if customer service meant anything at all to usps personnel that this error could have easily been corrected by having their sunday delivery guy bring the package either to our address from leesburg or to the lady lake post office for monday delivery, but i am sure they are restricted by their antiquated procedures. And yes, i discussed this with the supervisor at usps.
personally i believe hedwig does a better job delivering mail and parcels

[Dgodin]

UPS (United Parcel Service) handed off a shipment which was scheduled for late Sunday delivery in The Villages to USPS for the final leg of delivery on Sunday morning at 9:07 am. The problem started when UPS delivered the package to the Leesburg Post Office not the Lady Lake Post Office Sunday morning. But Leesburg isn't that far away so perhaps we still had a chance for Sunday delivery. Wrong.

Package arrives at Leesburg Post Office Sunday at 9:07 am. Package checked in at Leesburg Post Office at 9:36 am Monday morning. Sounds logical since they likely don't work Sundays although deliveries are scheduled and made Sundays by USPS regularly. We saw their truck in our neighborhood Sunday and thought our package was coming. Wrong again. Sunday evening we received a tracking update that said our shipment was rescheduled for Monday delivery. Never happened.

Tuesday morning I received a tracking update saying shipment was now scheduled for Wednesday. I called the Lady Lake Post Office and spoke with a supervisor and asked why would it take from Sunday morning to Wednesday sometime (hopefully) to deliver a package from Leesburg. He said there is no transportation between individual post offices so Leesburg Post Office sent our package late yesterday to the USPS Distribution Center in Orlando which will send the package back to Lady Lake and if they receive it on time will deliver it tomorrow (Wednesday). Inefficiency at its best.

If UPS had delivered it correctly to Lady Lake on Sunday morning I wouldn't be writing this post. It just seems that simple logic would dictate that if customer service meant anything at all to USPS personnel that this error could have easily been corrected by having their Sunday delivery guy bring the package either to our address from Leesburg or to the Lady Lake Post Office for Monday delivery, but I am sure they are restricted by their antiquated procedures. And yes, I discussed this with the supervisor at USPS.

In your particular case UPS does share some blame, but I've seen the same issue with USPS back in my small town in PA. USPS has been closing some sorting locations as a cost saving measure. I my town this occurred a few years back, and mail destined for a town less than 10 miles away took longer to deliver because it had to be routed to Harrisburg, 2 hours away, to be sorted and then driven back up to our area. Expect more of these types of delays as the USPS becomes more of a business than a service.

[Sherry8bal]

There is no logic when it comes to the USPS. Even though Leesburg is not that far from The Villages, they really do not have a way to transport your package here because it's against their regulations. Their only option was to put it back in the mail, which unfortunately now has to go back to Orlando to get here. When they started with all the automation is when all this nonsense started too. This same thing happens if you get a letter that is addressed to someone else. You have to put it back in the system, it goes to Orlando to be sorted and then back to the correct address hopefully this time.

[EdFNJ]

UPS drops off at Post Office because the shipper of the package asks them to. It is less expensive to ship UPS to USPS to you than UPS to you.

Dropping off UPS packages is a major source of income for the US Post Office. And just to add to your correct answer, the service is called UPS MAIL INNOVATIONS. Whoever thinks it was a UPS ERROR to bring it to the USPS then USPS to you can read about the service here: UPS Mail Innovations | Streamline, optimize, and synchronize your mail processes (https://www.upsmailinnovations.com/) It's a cost savings (CHEAPER) service for MASS SHIPPERS. Fedex has a similar operation called SMARTPOST you can learn about here: FedEx SmartPost | FedEx (https://www.fedex.com/en-us/shipping/fedex-smartpost.html)

[brfree1411@aol.com]

Use FedEx Home Delivery and u won’t have a problem🤩

[Stu from NYC]

Use FedEx Home Delivery and u won’t have a problem🤩

They do seem to be rather slow in moving stuff any distance

A recent shipment from Chicago took a week and according to tracking info it was standard service.