Bob Evans has messed up my T-day order, can't get a hold of them.

[ctmurray]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.

[Polar Bear]

I went to pick up our order at BE. All the food is there but had to wait a half hour to get it. They are not handling the holiday well.

[bagboy]

Bob Evans ain't what they once were...

[Marathon Man]

This happens every year. A lot of us are done cooking Thanksgiving Day meals. Restaurants are overloaded with orders and some of them get messed up.

[vintageogauge]

You can always run over to Publix and pick up some BE refrigerated mashed potatoes and a couple jars of gravy to save the day.

[Villageswimmer]

Long lines for pickup at new Publix this afternoon. I’d rather cook it myself.

[davem4616]

ya 'job out the work' ...ya take the risk

not all that difficult to boil a few potatoes and heat up a jar of store bought gravy

Hope your holiday isn't spoiled by this

[Topspinmo]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.

Make run to Kentucky fried chicken, problem solved.

[Dana1963]

Make run to Kentucky fried chicken, problem solved.
KFC has the worst imitation of instant potatoes!

[Mrprez]

KFC has the worst imitation of instant potatoes!

You better take that back!😂😂😂

[Stu from NYC]

Sams has a very good instant mashed potato mix, so much easier than making it from scratch.

[Topspinmo]

KFC has the worst imitation of instant potatoes!


We all have opinions?

[Topspinmo]

KFC has the worst imitation of instant potatoes!

Like bob evans pealing potatoes 🥔 :)

[ctmurray]

We tried ordering from Publix today, to cover the missing mashed potatoes, and they were out.

[tophcfa]

Moral of the story, cook your own Thanksgiving meal.

[bonrich]

For gosh sakes people, it's just potatoes. Peel, boil, mash. Don't have to Google it!!!
If it helps, put on an apron, roll up sleeves, find a spot on the kitchen counter and go for it!!

[banjobob]

A mistake has been made , certainly a reason to never go back. Potatoes and gravy ?

[lpkshop]

I also had a miserable experience. Ordered online to have curbside pickup. Called from the lot at the designated time. After 15 minutes went inside, stood online for another 15 only to find they LOST my order. Took another 15 before I got my meals, which were incomplete. The manager looked frazzled and the staff was obviously trying but totally unprepared. All goes back to insufficient training.

[airdale2]

Hang-um High

[tsmall22204]

BE over time has had problems with orders. You k ow you could have DRIVEN to the store and got your order fixed. Happy Thanksgiving

[lindaelane]

I managed to have a good experience at Bob Evans for Thanksgiving.

I did get through by phone once (but not on other subsequent tries). They told me they had 500 orders on the Wednesday before Thanksgiving. I then decided to go at 3:30 for my pick-up after ordering online. There was one person ahead of me in line. The line was an outdoor line of cars pulling up to a tent in the back parking lot. They filled my order perfectly with no mistakes.

My "secret" will be to use Bob Evans but to arrive at an off-hour. The food is given to you at room temperature in to-go packs, no matter what time you pick up, if you order the family dinner.

(You could order hot meals instead of the room temperature family pack, but yes, it would be difficult on Thanksgiving or the day before - very crowded because Bob Evans Turkey dinners are really good.)

I've had Door Dash mistakes with various restaurants in The Villages. Door Dash itself is a risk.

[Girlcopper]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.
Geez. Its only potatoes. You could have gone to Publix and bought some with the time you wasted on the phone. Many people cant afford a Thanksgiving meal and youre complaining about potatoes??

[Girlcopper]

We tried ordering from Publix today, to cover the missing mashed potatoes, and they were out.
Im sure Publix isnt OUT of potatoes. They might be out of the pre cooked ones. Buy some potatoes, boil some water and make them yourself. You already have the rest of the meal pre cooked and delivered so no doubt you have a spare 20 minutes to make your own potatoes. Or heres a thought. Skip the potatoes if you cant make them yourself

[Mrprez]

Im sure Publix isnt OUT of potatoes. They might be out of the pre cooked ones. Buy some potatoes, boil some water and make them yourself. You already have the rest of the meal pre cooked and delivered so no doubt you have a spare 20 minutes to make your own potatoes. Or heres a thought. Skip the potatoes if you cant make them yourself

Might as well a bowl of sugar as to a bowl of potatoes.

[Mudder]

Had great experience at Bob Evans , the one on 466, this year. Went at my appointed time.....from the time I entered the parking lot to the time I left with my correct order was maybe 10 minutes. Never had to get out of car. Two very pleasant people getting the orders to the cars.

[richs631]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.

Honestly, what you need to avoid is door dash. Door dash gets 30% of the order which is paid by bob evans (or whatever restaurant you order from) and you pay the delivery fee. A friend of mine in the restaurant business said they cheap out on all delivery services such as grub hub and door dash because of the 30% big they are charged. Not saying it’s fair but it’s a fact. I always pick up my food.

[PugMom]

I also had a miserable experience. Ordered online to have curbside pickup. Called from the lot at the designated time. After 15 minutes went inside, stood online for another 15 only to find they LOST my order. Took another 15 before I got my meals, which were incomplete. The manager looked frazzled and the staff was obviously trying but totally unprepared. All goes back to insufficient training.

can i ask which location you used?

[shut the front door]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.

You are seriously asking everyone to boycott a restaurant because they make a simple mistake?
:ohdear:

[BS Beef]

Seems like a 1st world problem. It is in fact THANKSgiving

[juscause]

I picked up my fantastic order at Bob Evans on Tuesday afternoon. No problem whatsoever. Let's not get too excited because one person had an order mistake.

[asianthree]

Bob Evans ain't what they once were...

Soon as Bob Evans sold, the sausage products changed, as did many items, along with service in some areas. My Mom worked 25 years for them, she won’t eat most of their food, especially sausage, gravy and biscuits. I noticed the difference in sausage, but leave it up to the expert Mom to tell me what was disappointed charges

[Spalumbos62]

Exactly....its not the end of the world... make egg noodles and whip up some gravy...even beef gravy will work.

[DonH57]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.

Actually their phone system had a network problem so they were not the only restaurant having the problem. I found that out yesterday when I was there picking up our order. I too had to wait with the masses. I should have checked our order. They forgot our rolls. So I'll return to pick them up. Yes they were overwhelmed and they are human and make mistakes.

[CWGUY]

You are seriously asking everyone to boycott a restaurant because they make a simple mistake?
:ohdear:

:icon_wink: No..... they are asking you to boycott because they THINK Bob Evans may have made a mistake. Maybe it was Door Dash. :ohdear: Unbelievable..... you can't make this stuff up! The hell with that business. The hell with the people that work there. I want my potatoes and gravy! :rolleyes:

[DonH57]

Seems like a 1st world problem. It is in fact THANKSgiving

I agree. So quickly how some people forget there are those who don't have a meal, a roof over their head, clean water to drink, or staying warm, dry, and clothed.:pray:

[Topspinmo]

For gosh sakes people, it's just potatoes. Peel, boil, mash. Don't have to Google it!!!
If it helps, put on an apron, roll up sleeves, find a spot on the kitchen counter and go for it!!

But, some can’t make soup out of can:1rotfl:

[B-flat]

:bigbow:Geez. Its only potatoes. You could have gone to Publix and bought some with the time you wasted on the phone. Many people cant afford a Thanksgiving meal and youre complaining about potatoes??

:bigbow:

[Curtisbwp]

And i suggest that people regain control of their own life. Why rely on others? People today beg for the government to solve their problems and also cook their meals?? The spirit of Thanksgiving is built upon LOVE. My wife and i are "old school"?? We rely upon each other and NOT on a food chain to meet our needs. We are happier for it.

[Bwolf1]

Closed

[DrBrutyle109]

It’s one time. I’ve been to Bob Evans 100 times without any issue. By all means hold one mistake against a great place.

[Road Apple]

I’m THANKFUL that we have a Bob Evans. It’s jobs for people and they work hard. Been there a million times with no issues. I’ll go back a million more times. Try the chicken and noodles...😊

[Marykess1802]

You can always run over to Publix and pick up some BE refrigerated mashed potatoes and a couple jars of gravy to save the day.
Publix and W-D are closed today. Fresh Market is open until 3 pm.

[ctmurray]

BE over time has had problems with orders. You k ow you could have DRIVEN to the store and got your order fixed. Happy Thanksgiving
The goal was to avoid a setting where lots of people are standing around.

[ctmurray]

And i suggest that people regain control of their own life. Why rely on others? People today beg for the government to solve their problems and also cook their meals?? The spirit of Thanksgiving is built upon LOVE. My wife and i are "old school"?? We rely upon each other and NOT on a food chain to meet our needs. We are happier for it.
Did you grow you own food? Raise and slaughter your meats? Go to a grocery store (which is a major part of the food chain)? Go to a restaurant? You thesis is poorly conceived. A civilization requires working with others and being dependent upon others. The alternative you state is to be hunter - gatherers. No one was asking for big government. My hope was that BE might get some feedback on their poor service and I was warning others of this bad experience.

[Dana1963]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.
“A 2-mile line in Arizona. A four-hour wait in Ohio. Millions seek help to avoid going hungry on Thanksgiving.” And BE forgot to pack mashed potatoes and gravy

[ctmurray]

:icon_wink: No..... they are asking you to boycott because they THINK Bob Evans may have made a mistake. Maybe it was Door Dash. :ohdear: Unbelievable..... you can't make this stuff up! The hell with that business. The hell with the people that work there. I want my potatoes and gravy! :rolleyes:
Since I can't get in touch with BE, and I did with Door Dash, I do indeed only have one party. But since BE contracted with Door Dash, I still have to contact BE to let them know the issue. If BE sees a drop in business and an increase in complaints they might work to improve upon their service. I doubt my post would cause the collapse of BE in the Villages.

[Pairadocs]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.

Seems on days this busy they should institute an email or internet messaging ! Or at least have a call back on their phone. To order a holiday dinner and then have to make your own mashed potatoes and "gravy" (like gravy in a jar from the store ? don't think so !) How disappointing, but I suppose always possible a mistake is made in any business. Perhaps they will give you a some extras (IF you ever order again) like a pie, some side dishes, 50% Christmas dinner..... something ?

[Rodneysblue]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.
First world problems!
We are spending our day helping to deliver food to shut-ins and those who wouldn’t normally have a Thanksgiving dinner.

[JoeinFL]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.

In the big scheme of things. If that’s the worst issue you’re facing today.
Take a deep breath and be happy. 😎

[JoeinFL]

First world problems!
We are spending our day helping to deliver food to shut-ins and those who wouldn’t normally have a Thanksgiving dinner.

Amen Rodneysblue.
Life is a whole lot tougher for many folks out there.

Happy Thanksgiving!

[jarodrig]

Since I can't get in touch with BE, and I did with Door Dash, I do indeed only have one party. But since BE contracted with Door Dash, I still have to contact BE to let them know the issue. If BE sees a drop in business and an increase in complaints they might work to improve upon their service. I doubt my post would cause the collapse of BE in the Villages.

You’ve been beaten up pretty good from reading these 4 pages of responses to your crisis......

Time to ask the moderator to close the thread, don’t you think ???

[HIgolfers]

Publix and W-D are closed today. Fresh Market is open until 3 pm.

Walmart Neighborhood Market is also closed.

[GPGuar]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.
So ya can’t reach them by phone. Do you live so far away that you can’t take a short drive to them and ask for the rest of your order? Their more than likely very busy today and don’t have enough staff to answer phones.

[Number 10 GI]

Life is so horrible in TV.

[Mrprez]

To the OP and everyone else, I hope you all had a fine day, mashed potatoes or not!

[Nevermore]

I guess none of these over reactors were perfect and never made an error on their jobs...........

[Polar Bear]

As I posted earlier, I had to wait a bit for my pickup at BE, but it was all there, very good, and in large portions. :mmmm: :)

Happy Thanksgiving, everybody!

[Mel6054]

I’m wondering what God must be thinking.

[Rosebud1949]

bob evans forgot the potatoes and gravy part of the order. Door dash delivered without these and they claim they delivered what bob evans gave them. Bob evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, i certainly will going forward.
try cooking it yourself and dont be so lazy

[talleyjm]

For gosh sakes people, it's just potatoes. Peel, boil, mash. Don't have to Google it!!!
If it helps, put on an apron, roll up sleeves, find a spot on the kitchen counter and go for it!!

Big box of Idaho Instant spuds‼️:clap2: Jar of gravy‼️ Voila.

[TandHSTAR@AOL.com]

All this over missed mashed potatoes. Much more to be thankful.for. think about all the first responders who had to work. How about our military. Pray. Stay Safe.

[Marathon Man]

Since I can't get in touch with BE, and I did with Door Dash, I do indeed only have one party. But since BE contracted with Door Dash, I still have to contact BE to let them know the issue. If BE sees a drop in business and an increase in complaints they might work to improve upon their service. I doubt my post would cause the collapse of BE in the Villages.

Since you have decided to stop going there, why would you care that they improve anything? Nope. Just an angry person hoping to inflict damage on a business by asking everyone to stay away. How many of those have we seen on here?

[champion6]

Bob Evans forgot the potatoes and gravy part of the order. Door Dash delivered without these and they claim they delivered what Bob Evans gave them. Bob Evans is impossible to contact (their phone is always busy, tried 15 times). Very disappointed. I suggest everyone avoid them, I certainly will going forward.Which bob Evans -- the one at 466 and Tall Trees Ln or the one at Colony Plaza?

[charlieo1126@gmail.com]

This thread has really jumped the shark first for such a ridiculous whine that had to be put in front of a forum and second for all those on the holiday who responded including me . This thread deserved no answers ,because it’s so unbelievable I’m thinking it’s a joke on us , although it’s nice to know that the sausages and gravy aren’t as good , I didn’t eat it before so I’ll make sure I don’t eat it now .

[bilcon]

I preordered two turkey dinners yesterday for a 5pm pickup. When I got to Bob Evans, Colony, there were at least 50 people waiting. The lines were long to check in and after over an hour wait, I was told some people were there one and a half hours. I canceled the order, went to Havana, picked up to turkey dinners (which were delicious) in 10 minutes. When I spoke to the Bob Evans manager this morning and asked why he was not prepared or why not cut off the order after a certain number , he said he has no control over the number of online orders. What a poor system. Thank you Havana for bailing me out.