Entitlement in the Self Checkout

[Bill14564]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

[OrangeBlossomBaby]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

I would've told her, "ah. Well, I need to win Powerball. I guess we'll both be waiting awhile, huh?"

[Two Bills]

Shop assistant should have smiled pointed to the sign, then pointed out the full service checkouts, and walked away!

[stan the man]

Shop assistant should have smiled pointed to the sign, then pointed out the full service checkouts, and walked away!

probably would have been fired for ...........

[Bogie Shooter]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

You saw one instance, why would you wonder if this is a thing around here???

[Bjeanj]

Gotta be at WalMart, I would think.

[Stu from NYC]

You saw one instance, why would you wonder if this is a thing around here???

Very true.

We see no reason to do the store's work for them so we do go to a cashier.

[dhsmith]

Some of the Publix Stores now have some self check out lanes.

[retiredguy123]

Some of the Publix Stores now have some self check out lanes.
Yes, but Publix doesn't enforce their own rules. They have a mandatory mask rule, 10 items or less express lanes, and self checkout lanes. But, their corporate policy is to not allow employees to enforce anything of these.

[Bill14564]

You saw one instance, why would you wonder if this is a thing around here???

If I had seen it more than once I would know it was a thing around here. But since I have only recently moved here, I thought I would ask before making an assumption.

[Bill14564]

Gotta be at WalMart, I would think.

I really don't want to identify the store, they didn't cause this to happen. The employee handled the situation in the best way possible by making the customer happy.

[Pairadocs]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

If by "normal" you mean common, no, I've not seen it as a common happening. I have seen people with various physical limitations have a lot of problems with the self checkouts, but most places have an employee or more stationed at them anyway. But as time passes I have noticed everywhere there is simply a growing tendency to "demand" .... seems pretty widespread.

As an aside; I am a personal friend of a long time cashier at a local grocery. He would never exaggerate a story. About 8 months ago a woman had some words with him when he informed her that the "sale" did not apply to an item. (He was quite right, there was a big sign that stated "any size or flavor EXCEPT, and named the one exception). She was very angry of course, she, like many of us at times, did not take the time to read the ENTIRE sign. But the puzzling part was.....she did not argue the restriction, she made what he claimed was the oddest remark he had heard in the 8 years now he's worked there..... she said, " I live in Bridgeport".... there had been NO discussion of where she lived and he had no idea what that meant. Luckily he is good with people and quick thinking.... "Oh really, oh my gosh that's where we live, what street are you on". He said she got VERY unset and did not answer. By this time the manager arrived, told our friend to go ahead and check her out (proving making a public spectacle does pay (reinforcement of bad behavior guarantees more of the same ! He and his wife are still chuckling over the "Bridgeport remark", so funny, the Villages tells everyone there are no villages "better or worse" than any other..... we still all chuckle over that experience....

[Garywt]

I have never seen this but I am not surprised. We generally do self serve if available.

[Debfrommaine]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

ne of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

No, it is not a "thing" just around here. Every state and town (there have been several) we have lived in, there are entitled people. Can't explain the behavior but at the end of the day people are pretty nice all in all with the exception of the low percentage of entitled.

[Number 10 GI]

You saw one instance, why would you wonder if this is a thing around here???

Read this forum for long enough and you will find there a whole lot of entitled people in TV.

[Laker14]

I was in a long check-out line at Publix, with more than the maximum number of items in my cart for the Express line. The Express line was empty, so the cashier invited me to use her line to expedite matters. Of course, as soon as I unloaded my groceries on the belt, someone with a handful of items came along and gave me a remark about not being able to count. At least I didn't have a handful of unusable coupons, but I kinda sorta wished I did.

[Marylee139]

It happened in my store in Virginia all the time. Better to just do it and get them out the door!

[Leadbone1]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

The clerk should’ve just instructed her on how to do it and helped her with the first couple items and then walked away. Some people are just lazy and frankly not very bright! I used the self check out at Publix the other day for the first Time for like five items. It was easy and quick. Glad they put them in.

[Leadbone1]

I was in a long check-out line at Publix, with more than the maximum number of items in my cart for the Express line. The Express line was empty, so the cashier invited me to use her line to expedite matters. Of course, as soon as I unloaded my groceries on the belt, someone with a handful of items came along and gave me a remark about not being able to count. At least I didn't have a handful of unusable coupons, but I kinda sorta wished I did.

They would not have liked my reply in that circumstance!

[RICH1]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?
Sometimes the Porterhouse steaks don't scan, I hate to ask for help! The stores are so busy and the store reps don't want to be bothered, seems best to keep my mouth shut.

[greendrake]

As I humbly submit 10 items or less is fine and when you have 11+ items you should go to a full service line. Self checkout is a great idea if you are confident in using it. It is simple point the upc at the red light and it adds the item. The real beauty of self checkout for me is the speed and no clumsy interaction with a cashier and the person who bags. I scan, bag, and leave. One of the hiccups is that if you have too much stuff to fit in three bags then go to a full service cashier. Aren’t we retired?

[Rwirish]

Yes, it is a thing around here.

[La lamy]

If by "normal" you mean common, no, I've not seen it as a common happening. I have seen people with various physical limitations have a lot of problems with the self checkouts, but most places have an employee or more stationed at them anyway. But as time passes I have noticed everywhere there is simply a growing tendency to "demand" .... seems pretty widespread.

As an aside; I am a personal friend of a long time cashier at a local grocery. He would never exaggerate a story. About 8 months ago a woman had some words with him when he informed her that the "sale" did not apply to an item. (He was quite right, there was a big sign that stated "any size or flavor EXCEPT, and named the one exception). She was very angry of course, she, like many of us at times, did not take the time to read the ENTIRE sign. But the puzzling part was.....she did not argue the restriction, she made what he claimed was the oddest remark he had heard in the 8 years now he's worked there..... she said, " I live in Bridgeport".... there had been NO discussion of where she lived and he had no idea what that meant. Luckily he is good with people and quick thinking.... "Oh really, oh my gosh that's where we live, what street are you on". He said she got VERY unset and did not answer. By this time the manager arrived, told our friend to go ahead and check her out (proving making a public spectacle does pay (reinforcement of bad behavior guarantees more of the same ! He and his wife are still chuckling over the "Bridgeport remark", so funny, the Villages tells everyone there are no villages "better or worse" than any other..... we still all chuckle over that experience....
:1rotfl: :1rotfl: :1rotfl: :1rotfl: :1rotfl: :1rotfl:

[scottiesrgreat@gmail.com]

Hmmm..... I go to the grocery every day ..... I prefer to go thru the self check-out..... usually faster - I have few items and I like to bag my own products. Now that you mention it - I have seen this happen quite a lot ..... I just saw it with an older couple.... I thought the assistant was just trying to help them with one thing .... but she scanned and bagged everything for them......then - it took the couple about 5 minutes to figure out how to scan their credit card. I see this about once a week.... where someone needs significant assistance while going thru self-checkout.

[Girlcopper]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?
No, I dont believe its a common practice but you do have many ignorant selfish people who swear the world owes them a living. If the person wanted to make a fool out of themselves in front of many other people then obviously they are a classless act. This is where the term “low life” fits

[scottiesrgreat@gmail.com]

Aren’t we retired?

No, not yet. I work 8 hours a day and run to the grocery to pick up a quick lunch - hoping to breeze thru the self-checkout. 🙂

I deal with it - no biggy - but, I do see a lot of people requiring assistance — in the self-checkout.

[jimkerr]

I’ve never seen that anywhere and would have definitely told that lady a thing or two!

[MrExcite721]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

Entitlement in The Villages ?

Yes, it is a thing, very real and wide spread.

Not a fan of it. Leads to tongue biting and teeth grinding.

[Dantes]

Right is wrong and wrong is right
That is what we asked for

[Cassieb]

Omg

[cafw1]

if by "normal" you mean common, no, i've not seen it as a common happening. I have seen people with various physical limitations have a lot of problems with the self checkouts, but most places have an employee or more stationed at them anyway. But as time passes i have noticed everywhere there is simply a growing tendency to "demand" .... Seems pretty widespread.

As an aside; i am a personal friend of a long time cashier at a local grocery. He would never exaggerate a story. About 8 months ago a woman had some words with him when he informed her that the "sale" did not apply to an item. (he was quite right, there was a big sign that stated "any size or flavor except, and named the one exception). She was very angry of course, she, like many of us at times, did not take the time to read the entire sign. But the puzzling part was.....she did not argue the restriction, she made what he claimed was the oddest remark he had heard in the 8 years now he's worked there..... She said, " i live in bridgeport".... There had been no discussion of where she lived and he had no idea what that meant. Luckily he is good with people and quick thinking.... "oh really, oh my gosh that's where we live, what street are you on". He said she got very unset and did not answer. By this time the manager arrived, told our friend to go ahead and check her out (proving making a public spectacle does pay (reinforcement of bad behavior guarantees more of the same ! He and his wife are still chuckling over the "bridgeport remark", so funny, the villages tells everyone there are no villages "better or worse" than any other..... We still all chuckle over that experience....
omg that is funny but also sad that sooooo many people think they are so entitled. Parking situations, cutting in line, disobeying deeds restrictions and then refusing to comply. Could it be dementia or just plain narsicism ?

[BettyInFL]

You saw one instance, why would you wonder if this is a thing around here???

I saw the same thing at Sam's yesterday in the self checkout. Was wondering that as well.

[mydavid]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you? What your surprised by the actions of some of the people in TV.

[hilltophome]

Before the pandemic, I was playing golf and a woman in the group ahead of us was using sand wedge to get her ball out of the sand. She got her ball out of the sand, and was attempting another play, when the ambassador who was watching from a distance reminded her she did not rake the sand. Her response was” I don’t have to, I live in Bridgeport”

[Nannyof3]

why?

[GOLFER54]

Employee should have shown her by scanning one item, then tell her the rest is up to her.

[sallyg]

Entitlement is a thing here. You can't help but bump into it.

[Proveone]

Thanks for recounting the sad experience. I wouldn't have been as nice.

[chalpm]

I had the opposite experience at WinnDixie. Had many items so stood in check out line rather than self check when I was approached by a young cashier who said she’d check me out at self check.She took my cart over to self check and took care of scanning and bagging my order making sure I received and or used any points coming to me. It was kinda odd but I did get out of there much faster than if I had remained in check out line.

[Travelingal702]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

Ahhh well, you can't fix STUPID! I never go to self checkout. I'd like to think I'm helping keep the employees employed. Given more self checkouts means less people employed.

[allenmo]

Been here 12 years, never seen that

[merrymini]

It made one person happy but what about all the people behind her? This is what happens when you DO NOT HAVE AND PLAY BY RULES!

[cafw1]

Speaking of entitlement, privilege etc.. I am a white woman ---sometimes referred to as having "white privilege" and I had an interesting experience yesterday in a Villages parking lot. I was driving down an aisle in the parking lot and a black woman started to back out of her parking space so I beeped my horn so she wouldn't hit me ---expecting her to stop---surprise ----she refused to stop and I had to quickly back up so she wouldn't hit me. My question is would I be politically correct to describe her behavior as "black privilege"?

[golfing eagles]

Speaking of entitlement, privilege etc.. I am a white woman ---sometimes referred to as having "white privilege" and I had an interesting experience yesterday in a Villages parking lot. I was driving down an aisle in the parking lot and a black woman started to back out of her parking space so I beeped my horn so she wouldn't hit me ---expecting her to stop---surprise ----she refused to stop and I had to quickly back up so she wouldn't hit me. My question is would I be politically correct to describe her behavior as "black privilege"?

Probably not. The rules only seem to apply to those with "white privilege" Wouldn't it be nice if all the rules applied equally to all people.

[MrFlorida]

Since we're doing a service for the store, I think we should get a 10% discount for checking ourselves out.

[golfing eagles]

Since we're doing a service for the store, I think we should get a 10% discount for checking ourselves out.

Or, if there was no self check out, the prices might be 10% higher :)

[dlb8159@yahoo.com]

That would be an understatement.

[jamesgillen]

Lazy

[newchapter]

Possibly the same person at Safe Ship Colony yesterday. Inside Safe Ship was full of customers, additionally there was a line of us waiting outside. Up walks a woman that steps in front of the line, opens the door and says, I just want to buy a postage paid envelope. Entitlement? No! I say it's rude, inconsiderate and bad manners.

[kkeennyy]

Go ahead, Kill Jobs. The prices wont go down....

[golfing eagles]

Possibly the same person at Safe Ship Colony yesterday. Inside Safe Ship was full of customers, additionally there was a line of us waiting outside. Up walks a woman that steps in front of the line, opens the door and says, I just want to buy a postage paid envelope. Entitlement? No! I say it's rude, inconsiderate and bad manners.

Did anyone say "that's nice, but the place for that is at the end of the line"?

[Buckeyephan]

How about the man in the resident line at the Gilchrist gate who sat with a line forming behind him. I was next so I got out with my key card. I told him he could press the red button and the gate would open. He said he knew that but figured someone would help him instead. Drove off without saying thanks. It takes all kinds.

[Altavia]

Having helped parents an in-laws through final stages of age related mental disabilities, I suggest taking a deep breath and showing a little patience/kindness. You never know what that individual may be going through. And you may be there sooner than later.

[Villageswimmer]

Having helped parents an in-laws through final stages of age related mental disabilities, I suggest taking a deep breath and showing a little patience/kindness. You never know what that individual may be going through. And you may be there sooner than later.


++1

[juddfl]

MrFlorida sounds like my friend. We went to Public on Sunday and employee said we could go to self checkout. My friend said that when Public starts paying her to ring up her order and bag it, she will go to self checkout. Another women overheard this, cheered her on and said she feels the same way. It made me laugh. My friend feels by refusing to use self checkout , she is helping save an employee's job.

[Dot Rheinhardt]

Several days ago I had only a few items and everyone in the lines with cashiers had many items, but I stood in one. An employee saw me and directed me to the self help line and rang up my items for me. I thought that was very nice of him. One time my husband was in the hospital and wanted one item. I got this and got in the 10 and under line (Publix). The lady ahead of me had $100 worth of items. It took a long time to ring her up. When it was my turn, I asked the cashier why she was permitted in that line, and she said if they have started to unload on the conveyer, they take them.

[Larchap49]

You saw one instance, why would you wonder if this is a thing around here???

Better get used to it when the $15.00 minimum wage goes into effect. There won't be cashiers anywhere.

[CFrance]

Or, if there was no self check out, the prices might be 10% higher :)
That's okay with me if it will keep cashiers from losing their jobs. I can deal with it financially better than they could by going on unemployment.

[xcaligirl]

If I had seen it more than once I would know it was a thing around here. But since I have only recently moved here, I thought I would ask before making an assumption.
I've seen it several times!

[coffeebean]

Sometimes the Porterhouse steaks don't scan, I hate to ask for help! The stores are so busy and the store reps don't want to be bothered, seems best to keep my mouth shut.
I'm not quite sure what you are saying here? Just a joke. Right?

[coffeebean]

No, not yet. I work 8 hours a day and run to the grocery to pick up a quick lunch - hoping to breeze thru the self-checkout. 🙂

I deal with it - no biggy - but, I do see a lot of people requiring assistance — in the self-checkout.

Requiring assistance is not the same as expecting the employee to scan all the groceries and bag them too.

[coffeebean]

Employee should have shown her by scanning one item, then tell her the rest is up to her.
I cannot agree with you more. The employee that scanned all the items and bagged them should have instructed the customer what "self checkout" lanes are for.

[coffeebean]

Speaking of entitlement, privilege etc.. I am a white woman ---sometimes referred to as having "white privilege" and I had an interesting experience yesterday in a Villages parking lot. I was driving down an aisle in the parking lot and a black woman started to back out of her parking space so I beeped my horn so she wouldn't hit me ---expecting her to stop---surprise ----she refused to stop and I had to quickly back up so she wouldn't hit me. My question is would I be politically correct to describe her behavior as "black privilege"?

Did you lay on your horn? I would have. But I'm from New York!

[coffeebean]

Since we're doing a service for the store, I think we should get a 10% discount for checking ourselves out.

I don't look at it that way. I see those self check outs as a way to get out of the store quicker, especially when I only have a few items to check out.

[coffeebean]

Possibly the same person at Safe Ship Colony yesterday. Inside Safe Ship was full of customers, additionally there was a line of us waiting outside. Up walks a woman that steps in front of the line, opens the door and says, I just want to buy a postage paid envelope. Entitlement? No! I say it's rude, inconsiderate and bad manners.

What did the employee say to this customer? I surely hope the customer was requested to go to the end of the line.

[OrangeBlossomBaby]

Having helped parents an in-laws through final stages of age related mental disabilities, I suggest taking a deep breath and showing a little patience/kindness. You never know what that individual may be going through. And you may be there sooner than later.

That's all well and good, until you come across one person who has "been going through something" and the next person has been "going through something" and the next person has been "going through something."

Think of it in the reverse. Does it not occur to you that maybe *I* am "going through something" and just want to get my stuff and get the heck out of the store, and not have to deal with self-entitled jerks who are all insistent that they are "going through something" and therefore deserve to be jerks about it?

Maybe the person next in line at the self-serve has a wife in the hospital about to give birth, and he's trying to surprise her with that bouquet of flowers before the kid pushes out. And maybe that's WHY he's in self-serve, and not waiting in line at the cashier's aisle. And maybe that jerk ahead of him who demands to have a cashier - in the self-serve aisle - will cause this guy to be late because of COURSE that jerk has coupons, three of which are expired and one of which is torn and won't scan, and of COURSE their credit card won't work because they took out their gas card by mistake...and of COURSE those three things that they got from three completely different departments of the store are priced wrong and they need someone to check each one..

Yeah - sorry. If you can't do self check-out, then get in the cashier's aisle. You are in the way of people who have "just been through" something.

[Girlcopper]

Very true.

We see no reason to do the store's work for them so we do go to a cashier.
I dont see it as doing the work for the store. I see it as not having to stand in a line a mile long just because I want to prove a point and not check myself out. Why waste my time when I can be in and out quicker

[Girlcopper]

Hmmm..... I go to the grocery every day ..... I prefer to go thru the self check-out..... usually faster - I have few items and I like to bag my own products. Now that you mention it - I have seen this happen quite a lot ..... I just saw it with an older couple.... I thought the assistant was just trying to help them with one thing .... but she scanned and bagged everything for them......then - it took the couple about 5 minutes to figure out how to scan their credit card. I see this about once a week.... where someone needs significant assistance while going thru self-checkout.
Then they shouldnt go thru self checkout if they dont know how to do it. All that does is cause others who are looking for a quick exit to wait because of their inconsideration. Defeats the purpose but then again many of the entitled dont care about anyone but themselves

[MickeyStevens]

Go ahead, Kill Jobs. The prices wont go down....

It's happening everywhere too.

[Road-Runner]

Ahhh well, you can't fix STUPID! I never go to self checkout. I'd like to think I'm helping keep the employees employed. Given more self checkouts means less people employed.

That's exactly right. However, in a world of $15/hour entry level workers retail is going to be forced to do more of this, not less. I'm still waiting to see what $15/hour's impact on tipping is going to be. My wife never made much more than this herself at the banking/financial jobs she's held, and as she says no one ever tipped her!

[RedChariot]

Everyone today feels entitled. No one cares about other people. But here in TV it is overwhelming. People cut in lines, saving seats. The whole gamut. Why is it so? So many won't adhere to wearing a mask, putting the Publix employee in a position he cannot win either way. For all of the above we choose to use Instacart for our weekly shopping at Publix.

[DonH57]

If I had seen it more than once I would know it was a thing around here. But since I have only recently moved here, I thought I would ask before making an assumption.

Ohh. Don't worry. You're new here. Hang on to your hat. You'll see some true entitlement.:1rotfl:

[karostay]

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

Don't know the circumstances Perhaps she never used a self checkout.
There is a small learning curve we all went through it
at the end of the day all being said both made it it home safe and sound really no big deal

[Joe V.]

Don't know the circumstances Perhaps she never used a self checkout.
There is a small learning curve we all went through it
at the end of the day all being said both made it it home safe and sound really no big deal

OP says: Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

So, apparently, she has done this before in the self checkout lines. Maybe she feels intimidated by the self checkout procedures is my guess. In any event I see it as no big deal.

[CoachKandSportsguy]

Having helped parents an in-laws through final stages of age related mental disabilities, I suggest taking a deep breath and showing a little patience/kindness. You never know what that individual may be going through. And you may be there sooner than later.

People do change personalities as they age, especially with dementia, and other cognitive declines. . .

And since the average age of the villages is in the 70s, be thankful that there are employees willing to put up with the retired crowd and all their issues

sportsguy

[tghoul]

I read several years ago about a customer who had a full cart of groceries and went to the express 20 or less line. The cashier asked her which 20 items she wanted to ring up.

[Number 10 GI]

There is a whole lot of difference between "I don't know how to do the self checkout, can you show me?" vs "I need you to check this out for me"!