Misdelivered Mail & Packages by USPS

[FLgirlNow]

I've lived in TV for one month exactly today. Thus far, I've had my mail misdelivered twice, have received someone else's mail once and have had 2 packages misdelivered. This doesn't include the 3 priority mail prepaid drop-offs that weren't properly scanned (i.e., renders tracking number useless). Before people jump on here to say "just deliver it yourself to the person" -- which, both they and I have done -- I find all of these misdelivery issues to be both frustrating and concerning. In the subdivision I lived previously in the Lake Mary area, we had the same issue. Our HOA put up a page on our HOA website where each person could post the date and delivery problems they experienced. After one month, our HOA President set a meeting with the Post Master at the post office to discuss with specifics as all previous conversations and complaints went unheard as the misdelivery issue had been an issue for a very long time (i.e., more than a year). Problem wasn't resolved, HOA escalated to District Office and that finally resolved it. I don't know if there's a way for us to track individual misdeliveries to gain a report? I do feel that my experience in just the last 30 days with FIVE pieces of mail & packages misdelivered seems to indicate that the USPS employees aren't focusing on customer service. I'm going to speak with the post master at the Lady Lake post office as she may not necessarily be aware there's a problem. If you've had similar experiences, please post approximately how many times you're aware of misdeliveries and how often they occur. Maybe I've just had 30 days of unusual errant deliveries, but I've seen another posting on here relating to the same issue. I don't think expecting to receive one's mail correctly delivered is asking too much of the USPS. If it happened once in a great while, I'd overlook it; however, FIVE times in 30 DAYS seems excessive and that doesn't include the 3 priority mail packages that weren't properly scanned which makes 8 errors in 30 days. Thank you in advance for any relevant feedback that may be helpful to the Lady Lake Post Master.

[dewilson58]

Feedback.............................breath, just breath. Relax. Life is good. Enjoy the journey.

[FLgirlNow]

Feedback.............................breath, just breath. Relax. Life is good. Enjoy the journey.
So ... do nothing, say nothing, "head in the sand"? I'm not much of a "rug", but other's are entitled to their opinion and their option to accept poor customer service and just "be happy".

[dewilson58]

So ... do nothing, say nothing, "head in the sand"? I'm not much of a "rug", but other's are entitled to their opinion and their option to accept poor customer service and just "be happy".

chilout
You are talking about the USPS.
Maybe a head has been in the sand if USPS "customer service" levels are a surprise.
Five errors.
Could be new personnel.
Just breath and see if it improves......you won't get sand in your hair, but you could be a happier person.
:welcome:

[John41]

I've lived in TV for one month exactly today. Thus far, I've had my mail misdelivered twice, have received someone else's mail once and have had 2 packages misdelivered. This doesn't include the 3 priority mail prepaid drop-offs that weren't properly scanned (i.e., renders tracking number useless). Before people jump on here to say "just deliver it yourself to the person" -- which, both they and I have done -- I find all of these misdelivery issues to be both frustrating and concerning. In the subdivision I lived previously in the Lake Mary area, we had the same issue. Our HOA put up a page on our HOA website where each person could post the date and delivery problems they experienced. After one month, our HOA President set a meeting with the Post Master at the post office to discuss with specifics as all previous conversations and complaints went unheard as the misdelivery issue had been an issue for a very long time (i.e., more than a year). Problem wasn't resolved, HOA escalated to District Office and that finally resolved it. I don't know if there's a way for us to track individual misdeliveries to gain a report? I do feel that my experience in just the last 30 days with FIVE pieces of mail & packages misdelivered seems to indicate that the USPS employees aren't focusing on customer service. I'm going to speak with the post master at the Lady Lake post office as she may not necessarily be aware there's a problem. If you've had similar experiences, please post approximately how many times you're aware of misdeliveries and how often they occur. Maybe I've just had 30 days of unusual errant deliveries, but I've seen another posting on here relating to the same issue. I don't think expecting to receive one's mail correctly delivered is asking too much of the USPS. If it happened once in a great while, I'd overlook it; however, FIVE times in 30 DAYS seems excessive and that doesn't include the 3 priority mail packages that weren't properly scanned which makes 8 errors in 30 days. Thank you in advance for any relevant feedback that may be helpful to the Lady Lake Post Master.

Could be the contract employee that delivers your mail is unreliable. Definitely follow up with the post master. We have only occasionally gotten misdelivered mail.

[graciegirl]

I've lived in TV for one month exactly today. Thus far, I've had my mail misdelivered twice, have received someone else's mail once and have had 2 packages misdelivered. This doesn't include the 3 priority mail prepaid drop-offs that weren't properly scanned (i.e., renders tracking number useless). Before people jump on here to say "just deliver it yourself to the person" -- which, both they and I have done -- I find all of these misdelivery issues to be both frustrating and concerning. In the subdivision I lived previously in the Lake Mary area, we had the same issue. Our HOA put up a page on our HOA website where each person could post the date and delivery problems they experienced. After one month, our HOA President set a meeting with the Post Master at the post office to discuss with specifics as all previous conversations and complaints went unheard as the misdelivery issue had been an issue for a very long time (i.e., more than a year). Problem wasn't resolved, HOA escalated to District Office and that finally resolved it. I don't know if there's a way for us to track individual misdeliveries to gain a report? I do feel that my experience in just the last 30 days with FIVE pieces of mail & packages misdelivered seems to indicate that the USPS employees aren't focusing on customer service. I'm going to speak with the post master at the Lady Lake post office as she may not necessarily be aware there's a problem. If you've had similar experiences, please post approximately how many times you're aware of misdeliveries and how often they occur. Maybe I've just had 30 days of unusual errant deliveries, but I've seen another posting on here relating to the same issue. I don't think expecting to receive one's mail correctly delivered is asking too much of the USPS. If it happened once in a great while, I'd overlook it; however, FIVE times in 30 DAYS seems excessive and that doesn't include the 3 priority mail packages that weren't properly scanned which makes 8 errors in 30 days. Thank you in advance for any relevant feedback that may be helpful to the Lady Lake Post Master.

We have lived here for fifteen years, total of two homes, one as a snowbird with periodic occupancy. The worst times for mess up is in the beginning of an address change. After that, it gets pretty smooth. We received a neighbor's Amazon package by mistake a couple of weeks ago.

I am pretty sure this is a tempest in a teapot.

[Bogie Shooter]

Another newbie stirring the pot………..starting a movement after one month.:ohdear:

[Bjeanj]

Another newbie stirring the pot………..starting a movement after one month.:ohdear:

I don’t know about the OP, but I would be mightily annoyed to have someone be so dismissive about valid concerns.

[GrumpyOldMan]

I think it is not unusual for mail to be misdelivered when an address change occurs. It happened to us a few times at first and then pretty much never happens anymore.

My suggestion is first to talk to the postal worker at your mailbox. Let them know, politely. If it continues let the postmaster know.

It is easy and understandable to get upset about misdelivered mail, I just think there are more important things to be upset about.

I am sure it will get better soon.

[Pballer]

If you are going to speak with someone at the Lady Lake Post Office, you will need to go there in person seeing as nobody there ever answers the phone.

[njbchbum]

If you are going to speak with someone at the Lady Lake Post Office, you will need to go there in person seeing as nobody there ever answers the phone.

Wrong! If one gives up calling - they will get no answer...if they are persistent - the phone will be answered. At lease that's how it has worked for me - not to mention how helpful the folks there have been!

[thelegges]

We had a package delivered that came to our address, correctly, but 2 days later than original delivery date. However instead of placing it on our front door, or even near the door, it was left in the middle of the driveway. 9feet, away from garage door, and in the middle of the driveway. Weight on package 5.4 lbs.
We were in Gainesville, received notice delivered, at front door, however our cameras didn’t go off. Before we left Gainesville, heavy rain started, the entire way, home. By the time we got home the package still sitting in the middle of the drive was soaked thru to the contents. While damage was covered by shipper, customer service couldn’t believe, the photo of the box sitting in the rain. Since we didn’t ship they will be contacting USPS

[dblwyr]

I can empathize with those having mail delivery issues. I have lived here 11 years, and have had great experience with mail delivery. However, team has changed and service has deteriorated. In two weeks time, as example, five errors—three misdeliveries of others mail to me, and two lost (ultimately got to me) packages. I tried to bring it to the attention of mail crew with terrible results. I a, careful in dealing with workers, and certainly not aggressive or rude. However, the response toward me was abusive. It is an exercise in futility to communicate with post office as there is no access or response.

One package delivered to me was a huge box, meant for another person. There is no way to get them to return and deliver it correctly. I had to hoist it in my golf cart and get it to the intended party.

Seems to me there is a need for quality controls and feedback. I would think if there was an issue, the local crew would want to know. Unfortunately, not in my postal station.

[GNXGuy]

What was the response when you discussed the issue with your carrier?

That is the 1st place to start

[FLgirlNow]

I don’t know about the OP, but I would be mightily annoyed to have someone be so dismissive about valid concerns.
I know, right. I'm surprised at some of these snarky comments insinuating that I should be just fine with not receiving my mail, receiving others mail and/or not getting my packages that I paid for. Or, that I shouldn't complain about poor mail delivery service because I'm a "newbie" (LOL). Update: just checked the tracking on an order I placed that came to $150 and it says it was delivered to a "parcel locker" a couple of days ago. So ... no key in my mailbox for a parcel locker; no note from the Carrier or however they tell you which parcel locker. Or, maybe I'm unfamiliar with the parcel locker set up and someone can enlighten me so I can figure out what parcel locker my order is located. This will now make SIX in 30 days plus the 3 unscanned packages. Also, to note, the packages and mail misdelivered isn't forwarded mail, it's mail with my correct name and current address. One person that was up at the boxes when I got someone else's mail told me that she just shoves it through her mailbox onto the floor behind the boxes and, hopefully, the Carrier will pick it up. She said that's what most do as -- her words -- "it happens every day". Thank you for your reply though. It's nice to know that not everyone thinks accepting poor customer service from the USPS is just something that should be expected and accepted.

[Bogie Shooter]

I know, right. I'm surprised at some of these snarky comments insinuating that I should be just fine with not receiving my mail, receiving others mail and/or not getting my packages that I paid for. Or, that I shouldn't complain about poor mail delivery service because I'm a "newbie" (LOL). Update: just checked the tracking on an order I placed that came to $150 and it says it was delivered to a "parcel locker" a couple of days ago. So ... no key in my mailbox for a parcel locker; no note from the Carrier or however they tell you which parcel locker. Or, maybe I'm unfamiliar with the parcel locker set up and someone can enlighten me so I can figure out what parcel locker my order is located. This will now make SIX in 30 days plus the 2 unscanned packages. Also, to note, the packages and mail misdelivered isn't forwarded mail, it's mail with my correct name and current address. One person that was up at the boxes when I got someone else's mail told me that she just shoves it through her mailbox onto the floor behind the boxes and, hopefully, the Carrier will pick it up. She said that's what most do as -- her words -- "it happens every day". Thank you for your reply though. It's nice to know that not everyone thinks accepting poor customer service from the USPS is just something that should be expected and accepted.

So, have you discussed with the folks sorting the mail…at your mail station? Yes/No
If yes and no satisfaction go to Lady Lake PO and discuss with postmaster.
If no, you should.
Starting a movement seems a little pre-mature.

BTW I know my guys name and speak to him regularly.

[FLgirlNow]

What was the response when you discussed the issue with your carrier?

That is the 1st place to start
I don't know who the Carrier is and have never been up there when they deliver. I did speak to the Post Master at the Lake Lady PO when my 3 priority mail packages hadn't been scanned at the satellite location off of 441 (I mail anywhere from 5 to 15 priority packages a day). I was told by the staff at the satellite that I must not have brought them in and they didn't know anything more. The Post Master at the main Lady Lake PO was able to use the tracking number and their internal system and found that they were, in fact, in route to their destination and that the satellite office had just failed to scan them which rendered the tracking for the customer useless (which is why one of my customers contacted me wanting to know why the tracking just said "booked" and not accepted by the post office). She (Lady Lake Post Master) told me I will need to either scan them myself at Lady Lake or stand in line to have them scanned individually by the staff to ensure they are actually scanned and not missed (they're all prepaid) -- so, problem solved there. Tomorrow I'll have to go back up there and see if she can figure out what happened to the package that was placed in a parcel locker. Again, maybe I'm not familiar with the set-up for parcel lockers here. I'm thinking we all use the same lockers and that a key to a locker is put in your mailbox when you have a parcel in one of them. But, again, I may be wrong and maybe I have my own parcel locker I'm not aware exists (you know, being a "newbie" and all and being so demanding that I expect to receive my mail and packages -- very unreasonable expectations it seems to some).

[retiredguy123]

I don't know who the Carrier is and have never been up there when they deliver. I did speak to the Post Master at the Lake Lady PO when my 3 priority mail packages hadn't been scanned at the satellite location off of 441 (I mail anywhere from 5 to 15 priority packages a day). I was told by the staff at the satellite that I must not have brought them in and they didn't know anything more. The Post Master at the main Lady Lake PO was able to use the tracking number and their internal system and found that they were, in fact, in route to their destination and that the satellite office had just failed to scan them which rendered the tracking for the customer useless (which is why one of my customers contacted me wanting to know why the tracking just said "booked" and not accepted by the post office). She (Lady Lake Post Master) told me I will need to either scan them myself at Lady Lake or stand in line to have them scanned individually by the staff to ensure they are actually scanned and not missed (they're all prepaid) -- so, problem solved there. Tomorrow I'll have to go back up there and see if she can figure out what happened to the package that was placed in a parcel locker. Again, maybe I'm not familiar with the set-up for parcel lockers here. I'm thinking we all use the same lockers and that a key to a locker is put in your mailbox when you have a parcel in one of them. But, again, I may be wrong and maybe I have my own parcel locker I'm not aware exists (you know, being a "newbie" and all and being so demanding that I expect to receive my mail and packages -- very unreasonable expectations it seems to some).
You don't have your own parcel locker at the postal station. So, if the postal employee puts a key in your mailbox for locker number 12, but inadvertently puts your package in locker number 14, the person who has key number 14 can steal your package and you will have no recourse with the Post Office. They will claim that they delivered the package to you.

[FLgirlNow]

I can empathize with those having mail delivery issues. I have lived here 11 years, and have had great experience with mail delivery. However, team has changed and service has deteriorated. In two weeks time, as example, five errors—three misdeliveries of others mail to me, and two lost (ultimately got to me) packages. I tried to bring it to the attention of mail crew with terrible results. I a, careful in dealing with workers, and certainly not aggressive or rude. However, the response toward me was abusive. It is an exercise in futility to communicate with post office as there is no access or response.

One package delivered to me was a huge box, meant for another person. There is no way to get them to return and deliver it correctly. I had to hoist it in my golf cart and get it to the intended party.

Seems to me there is a need for quality controls and feedback. I would think if there was an issue, the local crew would want to know. Unfortunately, not in my postal station.
I agree with you. I'm guessing that the Lady Lake Post Master is not aware there's a problem. I think it's only common courtesy to let her know in person that I've now had a problem 6 times (another one just happened) in 30 days plus the 3 additional priority mail issues. I will track my issues if they continue so she can have specifics that can be addressed with the Carrier(s). It's my understanding that there's more than one Carrier and/or contract staff. The post office used to pride itself on delivering through -- what was it -- hail, rain, sleet, etc., etc. What's happened to that service and the deserved pride of the Carrier that went with it?

[FLgirlNow]

So, have you discussed with the folks sorting the mail…at your mail station? Yes/No
If yes and no satisfaction go to Lady Lake PO and discuss with postmaster.
If no, you should.
Starting a movement seems a little pre-mature.

BTW I know my guys name and speak to him regularly.
I don't know who they are or when they're there. I've gone several different times during the day and have never seen anyone there who's doing the mail. I have been told by a couple people there who were getting their mail that it's more than one Carrier that handles our mailboxes. I may have to sit up there and wait for the Carrier though so they can try and find the parcel box they put my package in since the tracking says it was put in one.

[retiredguy123]

I agree with you. I'm guessing that the Lady Lake Post Master is not aware there's a problem. I think it's only common courtesy to let her know in person that I've now had a problem 6 times (another one just happened) in 30 days plus the 3 additional priority mail issues. I will track my issues if they continue so she can have specifics that can be addressed with the Carrier(s). It's my understanding that there's more than one Carrier and/or contract staff. The post office used to pride itself on delivering through -- what was it -- hail, rain, sleet, etc., etc. What's happened to that service and the deserved pride of the Carrier that went with it?
It is the Federal Government. They actually sent thousands of stimulus checks to dead people, and the guy in charge told the relatives to just keep the money. How is that for customer service to the taxpayers?

[FLgirlNow]

You don't have your own parcel locker at the postal station. So, if the postal employee puts a key in your mailbox for locker number 12, but inadvertently puts your package in locker number 14, the person who has key number 14 can steal your package and you will have no recourse with the Post Office. They will claim that they delivered the package to you.
Yup, that's how I figured the postal lockers worked (same as other places). I've never had a key in my mailbox and I've actually been looking for one as I've been expecting this package. So the Carrier must have put the key in someone else's mailbox or maybe forgot to put the key anywhere or maybe it fell out on the floor as the back of the mailboxes are open. I have no idea, but I'm missing the package that was delivered. I'll have to see if they can figure it out at the post office tomorrow as I have the tracking info. I'm assuming the Carrier(s) will have access to all the parcel lockers and can see if they can find the package. This is so time-consuming and frustrating to have to be running up to the post office to locate packages mailed and packages that were to be received.

[FLgirlNow]

It is the Federal Government. They actually sent thousands of stimulus checks to dead people, and the guy in charge told the relatives to just keep the money. How is that for customer service to the taxpayers?
There just doesn't seem to be any accountability or responsibility or even pride in doing a good job or doing things right. Unfortunately, it will be our grandchildren, great grandchildren and great great grandchildren who will inherit today's missteps.

[Skip]

My suggestion is first to talk to the postal worker at your mailbox. Let them know, politely. If it continues let the postmaster know.


In my Village the new contractor (and we've had 3 errors in 1 month so far) put a sign on the locked door that says "DO NOT DISTURB THE POSTAL WORKERS." Kinda hard to be polite.

Skip

[GNXGuy]

As a general rule the contract delivery carriers are released from the post office between 1030 and 11 and will probably arrive at your postal station between 1130 and noon and should be there putting the letters in the mailbox’s for at least an hour or two before they head out to deliver the larger packages.

[Stu from NYC]

In my Village the new contractor (and we've had 3 errors in 1 month so far) put a sign on the locked door that says "DO NOT DISTURB THE POSTAL WORKERS." Kinda hard to be polite.

Skip

wow

[thelegges]

As a general rule the contract delivery carriers are released from the post office between 1030 and 11 and will probably arrive at your postal station between 1130 and noon and should be there putting the letters in the mailbox’s for at least an hour or two before they head out to deliver the larger packages.

The 3 people we have all arrive at different times, anywhere from 2pm to 7pm, and if the person who handles your box is not there, the others WILL NOT check for you.

[FLgirlNow]

The 3 people we have all arrive at different times, anywhere from 2pm to 7pm, and if the person who handles your box is not there, the others WILL NOT check for you.
Wow, "do not disturb..." and they won't help. I'm also just guessing here, but the Carriers may be under some stringent time requirements that are causing them to rush and not adequately focus on delivery accuracy. Possibly a reason, but not a valid excuse.

[EdFNJ]

The post office used to pride itself on delivering through -- what was it -- hail, rain, sleet, etc., etc. What's happened to that service and the deserved pride of the Carrier that went with it? I believe the current Postmaster General of the United States who was appointed last summer I believe is the one you should contact as he decided to make lots of changes (it's been in the news since last year) and screw up mail delivery. That being said you are obviously running a business out of your home (15 pkgs a day?) so the only way you can be sure they will be scanned to track them is to bring them to the Lady Lake (or Wildwood) post office and make sure they are manually scanned in. As for delivery .... you are at the mercy of the folks living behind your mail box. If you are concerned about your business get a PO BOX at the actual Post office where actual postal people as opposed to "contract workers" will handle them and have them delivered there rather than to your personal box.

I have one for you. Couple months ago I was shipped a $1500 fully insured item that required my signature and tracking and I never got it yet it said I DID SIGN FOR IT yet I didn't get it. Turns out the mail person signed it FOR ME and put it in a "locker" without letting me know, which according to the Post Office is perfectly legal since he put it in a mail locker (but never gave me the key or notified me).

[jedalton]

good luck on speaking with Postmaster. Benn fighting this problem for 2 years. Next door neighbor just last week brought over 5 pieces of mail that was put in her mailbox. Have had 3 shipments, that were signed for, never got them. Went down to Lady Lake P.O. twice to speak with Postmaster and was never available. This past Friday I took tracking receipt showing package was delivered to Lady Lake and clerk took tracking # and said the Postmaster would meet with my carrier and get it straighten out and they would call me. Never had received the call.

[jedalton]

I had exact same problem and never received my package. Somebody signed for it and I have no idea where it is.

[thevillages2013]

wow

I give my “contracted “ postal carrier a Christmas bonus every year. I get pretty good treatment throughout the year

[doyle31]

You are absolutely correct. We have the same problem at least 2-3 times per week.

[scottiesrgreat@gmail.com]

Feedback.............................breath, just breath. Relax. Life is good. Enjoy the journey.

You are fortunate to not have to depend on sending and receiving any correspondence via the USPS. Say for example -if your mobile phone communication capabilities were sporadic - for example - some times your calls (despite being properly entered) were directed to a totally different recipient than intended.... maybe you occasionally receive calls from someone who had no intention of calling you - but the number they dialed resulted in your phone ringing..... and these things consistently happen a few times each and every month ..... you’d just sit back and say ..... “hey, enjoy the journey, relax......”? Probably not.

[anitasnyder1@gmail.com]

Many items that I mail from our la belle slot or from the store at colony take > 3 wks. 2 get 2 md.

[dewilson58]

You are fortunate to not have to depend on sending and receiving any correspondence via the USPS. Say for example -if your mobile phone communication capabilities were sporadic - for example - some times your calls (despite being properly entered) were directed to a totally different recipient than intended.... maybe you occasionally receive calls from someone who had no intention of calling you - but the number they dialed resulted in your phone ringing..... and these things consistently happen a few times each and every month ..... you’d just sit back and say ..... “hey, enjoy the journey, relax......”? Probably not.

Totally different. I would switch providers.

The USPS is not perfect, never has been, never will be.
I assume the OP is old and should know this.

Five, six, ten packages in a month is not huge.....but if it is huge to the oldie, I think he/she could figure out what to do.....talk to the carrier (who is there a couple hours a day), go to the local post office and ask for help, contact the PMG.

Thanks for your concern about my cell phone. :ho:

[joseppe]

You're dealing with a 'monopoly' that does not have to provide any level of service to stay in business. I doubt you will get very far with any complaints you may bring. I would suggest you make every attempt to get another type of delivery service for everything that you can. Make sure things are shipped to you via UPS or FEDEX instead of USPS. However, when it comes to regular mail pieces you are at their mercy. No one else can deliver 1st class mail pieces. Keep track of things and complain to the 'Shipper' of the items that do not get delivered properly. Those who live in the new areas where the growth is rapid will probably experience more issues as they try to absorb the overwhelming number of new customers they have from that level of growth.

Remember that the LadyLake Post office probably has many thousands of customers who they are not going to loose no matter how badly they perform. Knowing that, you should realize that your complaints probably won't get very much attention.

[riley2011]

Feedback.............................breath, just breath. Relax. Life is good. Enjoy the journey.

Real helpful. You shouldn’t have bothered.

[JimmyDebbie]

We had the same problem when we moved here a year ago and the USPS actually lost some items of mail and returned some to the sender. I have the daily email notification of scanned mail items so I knew what should have been delivered. I went to the Lady Lake post office to file several reports with the supervisor and received negative attitudes and poor responses each time. I also mailed 4 packages from the satellite office back in February and one package shows “in transit” for 6 weeks before it was ever delivered. Things have improved some, but there are still problems from time to time. The USPS is definitely not what it used to be.

[Freehiker]

Paragraphs are your friend.

[frog04]

don't waste your time with Lady Lake PO call the 800 number for the main PO you leave a VM but they do call back and they follow up with compliants.

[LG999]

After my father died I had a terrible time with his mail. It was being held, but no one at the boxes knew where or could find it. Going to the PO could not help either. The problem was with the contract carrier. I am from NY so I had no idea that someone outside of the postal service could be responsible for US mail.

[allsport]

Thank DeJoy, he has ruined the postal service. Mail is piled up in the post office because he does not want overtime and wants the service to be privatized. Postal service is a service and not a profit center. It was created by the gov as a service to the people. It is self sufficient and not supplemented by the gov and the only thing that ever put them in debt was the idiots in congress who made them pre pay retirement for their people for 70 years ahead which no other gov agency has to do. You are being serviced by contractors not postal employees and the PMG wants it to fail. By the way, he is in a private business that wants to take over the service. The fox is running the house and will eat all the chickens.

[GrumpyOldMan]

You're dealing with a 'monopoly' that does not have to provide any level of service to stay in business. I doubt you will get very far with any complaints you may bring. I would suggest you make every attempt to get another type of delivery service for everything that you can. Make sure things are shipped to you via UPS or FEDEX instead of USPS. However, when it comes to regular mail pieces you are at their mercy. No one else can deliver 1st class mail pieces. Keep track of things and complain to the 'Shipper' of the items that do not get delivered properly. Those who live in the new areas where the growth is rapid will probably experience more issues as they try to absorb the overwhelming number of new customers they have from that level of growth.

Remember that the LadyLake Post office probably has many thousands of customers who they are not going to loose no matter how badly they perform. Knowing that, you should realize that your complaints probably won't get very much attention.

The post office is NOT a monopoly, there are many options.

Doubt all you want to the Post office has an excellent record of providing excellent service and being responsive to customer complaints.

The post office successfully delivers over 175 million pieces of mail daily - every day all year long. Delivering that many items daily there will be some mistakes. A common theme in complaints about misdeliveries is the recent change of address. And another common theme is that simply talking to the postal worker typically results in solving the problem.

And I wonder, could there have been any "recent" changes to the post office management that might have resulted in a reduction in service? Hmmm...

[FLgirlNow]

I believe the current Postmaster General of the United States who was appointed last summer I believe is the one you should contact as he decided to make lots of changes (it's been in the news since last year) and screw up mail delivery. That being said you are obviously running a business out of your home (15 pkgs a day?) so the only way you can be sure they will be scanned to track them is to bring them to the Lady Lake (or Wildwood) post office and make sure they are manually scanned in. As for delivery .... you are at the mercy of the folks living behind your mail box. If you are concerned about your business get a PO BOX at the actual Post office where actual postal people as opposed to "contract workers" will handle them and have them delivered there rather than to your personal box.

I have one for you. Couple months ago I was shipped a $1500 fully insured item that required my signature and tracking and I never got it yet it said I DID SIGN FOR IT yet I didn't get it. Turns out the mail person signed it FOR ME and put it in a "locker" without letting me know, which according to the Post Office is perfectly legal since he put it in a mail locker (but never gave me the key or notified me).
What happened -- did you eventually get your delivery? I'm copy/pasting all of these to give to the Post Master at the PO so she can see that we have a problem. If no resolution, I will definitely be escalating up the chain. There's no reason or excuse that so many of us are having these frustrating, time-consuming and sometimes costly experiences with the post office(s) here in TV. I've been accused of being a "newbie" stirring the pot and causing trouble -- (that one made me LOL -- wondered what the timeframe was to not be a newbie - SMH). I'm a retired executive from the corporate world and now own a very small "craft-type" business. Customer service is key to success in ANY business inclusive of our government or quasi-government entities. It's unfortunate that those in charge don't seem to understand the concept and whine about the financial struggles of the post office as UPS and FedEx continue to gain ground. Maybe this new Post Master General will have a clue on how to run a business. As with all businesses, success starts with exceptional customer service in MHO.

[GrumpyOldMan]

What happened -- did you eventually get your delivery? I'm copy/pasting all of these to give to the Post Master at the PO so she can see that we have a problem. If no resolution, I will definitely be escalating up the chain. There's no reason or excuse that so many of us are having these frustrating, time-consuming and sometimes costly experiences with the post office(s) here in TV. I've been accused of being a "newbie" stirring the pot and causing trouble -- (that one made me LOL -- wondered what the timeframe was to not be a newbie - SMH). I'm a retired executive from the corporate world and now own a very small "craft-type" business. Customer service is key to success in ANY business inclusive of our government or quasi-government entities. It's unfortunate that those in charge don't seem to understand the concept and whine about the financial struggles of the post office as UPS and FedEx continue to gain ground. Maybe this new Post Master General will have a clue on how to run a business. As with all businesses, success starts with exceptional customer service in MHO.

So many of us?

How many would that be?

In this thread, it appears to be a dozen or so out of almost 200 thousand Villagers over a period of many years. Do you have information on a larger problem? If so, I would be very interested in reading it.

It is common in today's world with the internet and instant communications to feel problems are much larger than they actually are, because of the instant feedback.

[FLgirlNow]

You are fortunate to not have to depend on sending and receiving any correspondence via the USPS. Say for example -if your mobile phone communication capabilities were sporadic - for example - some times your calls (despite being properly entered) were directed to a totally different recipient than intended.... maybe you occasionally receive calls from someone who had no intention of calling you - but the number they dialed resulted in your phone ringing..... and these things consistently happen a few times each and every month ..... you’d just sit back and say ..... “hey, enjoy the journey, relax......”? Probably not.
Good analogy -- had to laugh. Don't know why this guy even bothers to post if he has nothing constructive to contribute to a problem that obviously is affecting many more USPS customers in TV than just me.

[FLgirlNow]

Paragraphs are your friend.
LOL -- you're right, of course. I wasn't sure if I hit the "enter" if it would submit. I will do better!

[RuthA]

I feel your pain. Not only misdelivered mail but we are still getting mail addressed to the owners three generations back and to the deceased previous owner who passed away 4 years ago. For several months we received 2-5 pieces so addressed every single day. We resorted to taking this mail home and even writing the companies sending it at a personal cost of a stamp and our time but it doesn't seem to have slowed anything down. Never had this problem anywhere else.

[joseppe]

The post office is NOT a monopoly, there are many options.

.

No one else can deliver 1st Class Letter Mail in the U.S. - They have a monopoly with regard to 1st Class Letter Mail.

[FLgirlNow]

Thank DeJoy, he has ruined the postal service. Mail is piled up in the post office because he does not want overtime and wants the service to be privatized. Postal service is a service and not a profit center. It was created by the gov as a service to the people. It is self sufficient and not supplemented by the gov and the only thing that ever put them in debt was the idiots in congress who made them pre pay retirement for their people for 70 years ahead which no other gov agency has to do. You are being serviced by contractors not postal employees and the PMG wants it to fail. By the way, he is in a private business that wants to take over the service. The fox is running the house and will eat all the chickens.
Well that may explain a lot, but it's also disheartening. I've probably taken on a time-consuming fight with the PMG if that's the case. I'm not much of an activist personality; however, also not one to simply lay by my bowl (as the saying goes, I think).

[Neils]

Its the mail here in Florida. Relax and enjoy you day

[Littlebird]

It needs to be better than this, it's not like the USPS service employee's don't get paid enough. Plus they get tons of benefits and a retirement package that would make my great grandparents turn over in their grave. A lot of people are just careless and lazy today, and this is a person speaking that is barely old enough to be in TV

[Dana1963]

Thank DeJoy, he has ruined the postal service. Mail is piled up in the post office because he does not want overtime and wants the service to be privatized. Postal service is a service and not a profit center. It was created by the gov as a service to the people. It is self sufficient and not supplemented by the gov and the only thing that ever put them in debt was the idiots in congress who made them pre pay retirement for their people for 70 years ahead which no other gov agency has to do. You are being serviced by contractors not postal employees and the PMG wants it to fail. By the way, he is in a private business that wants to take over the service. The fox is running the house and will eat all the chickens.
Thank You for stating correct facts. The Post Office has been in the news since last summer with removal of equipment in sorting centers slowing the mail process.

[kkeennyy]

Happens all the time, we do not use usps unless we have NO choice

[Melly]

I know it is frustrating.
It’s not just Lady Lake.
Maybe you could run for Congress,
just an idea as you asked ☺️
Pick your battles
Life is short

[giorgio1948]

grant me the serenity to accept the things I cannot change, courage to change the things I can, and the wisdom to know the difference."

I've lived in TV for one month exactly today. Thus far, I've had my mail misdelivered twice, have received someone else's mail once and have had 2 packages misdelivered. This doesn't include the 3 priority mail prepaid drop-offs that weren't properly scanned (i.e., renders tracking number useless). Before people jump on here to say "just deliver it yourself to the person" -- which, both they and I have done -- I find all of these misdelivery issues to be both frustrating and concerning. In the subdivision I lived previously in the Lake Mary area, we had the same issue. Our HOA put up a page on our HOA website where each person could post the date and delivery problems they experienced. After one month, our HOA President set a meeting with the Post Master at the post office to discuss with specifics as all previous conversations and complaints went unheard as the misdelivery issue had been an issue for a very long time (i.e., more than a year). Problem wasn't resolved, HOA escalated to District Office and that finally resolved it. I don't know if there's a way for us to track individual misdeliveries to gain a report? I do feel that my experience in just the last 30 days with FIVE pieces of mail & packages misdelivered seems to indicate that the USPS employees aren't focusing on customer service. I'm going to speak with the post master at the Lady Lake post office as she may not necessarily be aware there's a problem. If you've had similar experiences, please post approximately how many times you're aware of misdeliveries and how often they occur. Maybe I've just had 30 days of unusual errant deliveries, but I've seen another posting on here relating to the same issue. I don't think expecting to receive one's mail correctly delivered is asking too much of the USPS. If it happened once in a great while, I'd overlook it; however, FIVE times in 30 DAYS seems excessive and that doesn't include the 3 priority mail packages that weren't properly scanned which makes 8 errors in 30 days. Thank you in advance for any relevant feedback that may be helpful to the Lady Lake Post Master.

[merrymini]

I know, right. I'm surprised at some of these snarky comments insinuating that I should be just fine with not receiving my mail, receiving others mail and/or not getting my packages that I paid for. Or, that I shouldn't complain about poor mail delivery service because I'm a "newbie" (LOL). Update: just checked the tracking on an order I placed that came to $150 and it says it was delivered to a "parcel locker" a couple of days ago. So ... no key in my mailbox for a parcel locker; no note from the Carrier or however they tell you which parcel locker. Or, maybe I'm unfamiliar with the parcel locker set up and someone can enlighten me so I can figure out what parcel locker my order is located. This will now make SIX in 30 days plus the 3 unscanned packages. Also, to note, the packages and mail misdelivered isn't forwarded mail, it's mail with my correct name and current address. One person that was up at the boxes when I got someone else's mail told me that she just shoves it through her mailbox onto the floor behind the boxes and, hopefully, the Carrier will pick it up. She said that's what most do as -- her words -- "it happens every day". Thank you for your reply though. It's nice to know that not everyone thinks accepting poor customer service from the USPS is just something that should be expected and accepted.

Keep at it up until the service is corrected.
Do not listen to the ignoramuses on this site.
I have found the mail service to be the pits here.
However, there seems to be a bad service disease running thru USPS.
Now I know why they lose $9.2 BILLION a year.

[mrf6969]

I've lived in TV for one month exactly today. Thus far, I've had my mail misdelivered twice, have received someone else's mail once and have had 2 packages misdelivered. This doesn't include the 3 priority mail prepaid drop-offs that weren't properly scanned (i.e., renders tracking number useless). Before people jump on here to say "just deliver it yourself to the person" -- which, both they and I have done -- I find all of these misdelivery issues to be both frustrating and concerning. In the subdivision I lived previously in the Lake Mary area, we had the same issue. Our HOA put up a page on our HOA website where each person could post the date and delivery problems they experienced. After one month, our HOA President set a meeting with the Post Master at the post office to discuss with specifics as all previous conversations and complaints went unheard as the misdelivery issue had been an issue for a very long time (i.e., more than a year). Problem wasn't resolved, HOA escalated to District Office and that finally resolved it. I don't know if there's a way for us to track individual misdeliveries to gain a report? I do feel that my experience in just the last 30 days with FIVE pieces of mail & packages misdelivered seems to indicate that the USPS employees aren't focusing on customer service. I'm going to speak with the post master at the Lady Lake post office as she may not necessarily be aware there's a problem. If you've had similar experiences, please post approximately how many times you're aware of misdeliveries and how often they occur. Maybe I've just had 30 days of unusual errant deliveries, but I've seen another posting on here relating to the same issue. I don't think expecting to receive one's mail correctly delivered is asking too much of the USPS. If it happened once in a great while, I'd overlook it; however, FIVE times in 30 DAYS seems excessive and that doesn't include the 3 priority mail packages that weren't properly scanned which makes 8 errors in 30 days. Thank you in advance for any relevant feedback that may be helpful to the Lady Lake Post Master.
Once in a great while our mail might end up in the wrong box. Our mail lady Nikki has been extremely busy this past year with the pandemic due to extra mail order items. She delivers many of those packages directly to our front door and we have seen her even working a 7 day week on Sundays sometimes. Please do not forget to show a little love with a nice Christmas bonus as these people work very hard for you/us.

[Nannyof3]

we live in Sanibel and the mail is always 'spot on'

[brfree1411@aol.com]

Breathe

[thelegges]

So many of us?

How many would that be?

In this thread, it appears to be a dozen or so out of almost 200 thousand Villagers over a period of many years. Do you have information on a larger problem? If so, I would be very interested in reading it.

It is common in today's world with the internet and instant communications to feel problems are much larger than they actually are, because of the instant feedback.
You realize only a very small percentage reads, or even belongs to this website. You could take the number of posts on this thread, and then the number of active posters, then the percentage would be much different.

In 2007-2015 very few issues, 2016 was the start of mail issue for us. Now I get a nice picture of the mail that’s coming, but never see the actual piece of mail

[davem4616]

we had problems with the PO delivering mail when we were living in Ft Lauderdale...a carrier was throwing the mail out that she had left in her bag when her 'shift' was over, so she could get to her part time job in time......Postal inspectors finally caught her

now we have as much mail as possible delivered electronically...give that a try

once in a blue moon we might get the mail for the fellow across the street here in TV, as his box is just above ours in the postal station...other than that, no issues

[DaleDivine]

You can usually tell when the postal workers are present. They back into the parking spaces in front.
Our mail girl (Heather) in Charlotte must be the exception to the rule. In 7 years that we have been here, we have only had one package put in a locker that didn't belong to us.
I delivered it to the owner.
And I don't think we have had any lost mail. If so it wasn't at the postal boxes.
Also, if we get a package too large(and lots of time small packages) for the lockers it is delivered to our door in their personal vehicle.
:coolsmiley::coolsmiley:

[Joe C.]

I've lived here a bit over 4 years......Village of Santo Domingo. I find the postal worker(s) to be substandard in their performance. As of right now, I have a package in my mailbox that I can't get out. It fits in the back of the mailbox, but the door makes the front of the box about half an inch narrower than the back. I left a note to the postal worker on top of the box......let's see what happens. Also when I leave town for a week or two, I fill out a "hold mail" form, stating the date that I want my mail to resume. Three days after that date, I get my mail. They also jam mail into the slot, including envelopes that say DO NOT BEND into it. Oh, BTW, I also get other people's mail. We now have a slot for "miss-delivered mail" ....... I believe that it indicates that the post office does recognize that it sometimes hires idiots.
I refuse to accept continual substandard performance anywhere.

[heenables]

Go to the USPS website and sign up for informed delivery. You will get photos of mail and packages coming to you in your email. There is a check box for I never received this piece of mail. That might be helpful as they take the photos at the hub before they get to the Villages.

[Bill14564]

We haven't been here very long but so far our postal worker has been great!

[Lisamariatortilla]

Yes I too have had many issues with my mail. My thought was that the real USPS employee was sitting at home collecting COVID money (not sure). But tampering with mail is a Federal Offense so I would think that mis-delivered mail would be taken a little more seriously.

[Almanurse1]

don't waste your time with Lady Lake PO call the 800 number for the main PO you leave a VM but they do call back and they follow up with compliants.

I see most references here are to go to the Lady Lake post office. Is that where most of TV mail is routed-through? We will soon close on our new home in TV of Ashland and noted the Oxford p.o. as closest to our address. Will our main mail still be routed through the LL facility before arriving at our postal station?

[John41]

I've lived in TV for one month exactly today. Thus far, I've had my mail misdelivered twice, have received someone else's mail once and have had 2 packages misdelivered. This doesn't include the 3 priority mail prepaid drop-offs that weren't properly scanned (i.e., renders tracking number useless). Before people jump on here to say "just deliver it yourself to the person" -- which, both they and I have done -- I find all of these misdelivery issues to be both frustrating and concerning. In the subdivision I lived previously in the Lake Mary area, we had the same issue. Our HOA put up a page on our HOA website where each person could post the date and delivery problems they experienced. After one month, our HOA President set a meeting with the Post Master at the post office to discuss with specifics as all previous conversations and complaints went unheard as the misdelivery issue had been an issue for a very long time (i.e., more than a year). Problem wasn't resolved, HOA escalated to District Office and that finally resolved it. I don't know if there's a way for us to track individual misdeliveries to gain a report? I do feel that my experience in just the last 30 days with FIVE pieces of mail & packages misdelivered seems to indicate that the USPS employees aren't focusing on customer service. I'm going to speak with the post master at the Lady Lake post office as she may not necessarily be aware there's a problem. If you've had similar experiences, please post approximately how many times you're aware of misdeliveries and how often they occur. Maybe I've just had 30 days of unusual errant deliveries, but I've seen another posting on here relating to the same issue. I don't think expecting to receive one's mail correctly delivered is asking too much of the USPS. If it happened once in a great while, I'd overlook it; however, FIVE times in 30 DAYS seems excessive and that doesn't include the 3 priority mail packages that weren't properly scanned which makes 8 errors in 30 days. Thank you in advance for any relevant feedback that may be helpful to the Lady Lake Post Master.
The locker number is written on the key tag for us.

[worahm]

You shouldn't expect quality service when the delivery service contract goes to the lowest bidder.

[DAVES]

I've lived in TV for one month exactly today. Thus far, I've had my mail misdelivered twice, have received someone else's mail once and have had 2 packages misdelivered. This doesn't include the 3 priority mail prepaid drop-offs that weren't properly scanned (i.e., renders tracking number useless). Before people jump on here to say "just deliver it yourself to the person" -- which, both they and I have done -- I find all of these misdelivery issues to be both frustrating and concerning. In the subdivision I lived previously in the Lake Mary area, we had the same issue. Our HOA put up a page on our HOA website where each person could post the date and delivery problems they experienced. After one month, our HOA President set a meeting with the Post Master at the post office to discuss with specifics as all previous conversations and complaints went unheard as the misdelivery issue had been an issue for a very long time (i.e., more than a year). Problem wasn't resolved, HOA escalated to District Office and that finally resolved it. I don't know if there's a way for us to track individual misdeliveries to gain a report? I do feel that my experience in just the last 30 days with FIVE pieces of mail & packages misdelivered seems to indicate that the USPS employees aren't focusing on customer service. I'm going to speak with the post master at the Lady Lake post office as she may not necessarily be aware there's a problem. If you've had similar experiences, please post approximately how many times you're aware of misdeliveries and how often they occur. Maybe I've just had 30 days of unusual errant deliveries, but I've seen another posting on here relating to the same issue. I don't think expecting to receive one's mail correctly delivered is asking too much of the USPS. If it happened once in a great while, I'd overlook it; however, FIVE times in 30 DAYS seems excessive and that doesn't include the 3 priority mail packages that weren't properly scanned which makes 8 errors in 30 days. Thank you in advance for any relevant feedback that may be helpful to the Lady Lake Post Master.

I expect the issue is the end of the trip, where your mail is put in the box. We have been here 8-9 nine years. One mistake. It went to our neighbor next door and they delivered it to us. I must say I've met the lady who works in our pick up center and she is conscientious. Someone sent an out of state electric bill to my address and she asked me if, I knew anything about whatever the company name was that someone addressed
to my home.

My opinion, set up an appointment with the ???? whatever their tittle is and see them for a face to face. My first name is David. The tale of David vs Goleith there was no group
supporting David. No one helped him. The mob, they cheered what he did after he did it.

[FLgirlNow]

I've lived here a bit over 4 years......Village of Santo Domingo. I find the postal worker(s) to be substandard in their performance. As of right now, I have a package in my mailbox that I can't get out. It fits in the back of the mailbox, but the door makes the front of the box about half an inch narrower than the back. I left a note to the postal worker on top of the box......let's see what happens. Also when I leave town for a week or two, I fill out a "hold mail" form, stating the date that I want my mail to resume. Three days after that date, I get my mail. They also jam mail into the slot, including envelopes that say DO NOT BEND into it. Oh, BTW, I also get other people's mail. We now have a slot for "miss-delivered mail" ....... I believe that it indicates that the post office does recognize that it sometimes hires idiots.
I refuse to accept continual substandard performance anywhere.
I agree with you that we shouldn't just accept substandard service. But, if others want to be accepting of substandard service that is respectfully their prerogative.

[DAVES]

I've lived here a bit over 4 years......Village of Santo Domingo. I find the postal worker(s) to be substandard in their performance. As of right now, I have a package in my mailbox that I can't get out. It fits in the back of the mailbox, but the door makes the front of the box about half an inch narrower than the back. I left a note to the postal worker on top of the box......let's see what happens. Also when I leave town for a week or two, I fill out a "hold mail" form, stating the date that I want my mail to resume. Three days after that date, I get my mail. They also jam mail into the slot, including envelopes that say DO NOT BEND into it. Oh, BTW, I also get other people's mail. We now have a slot for "miss-delivered mail" ....... I believe that it indicates that the post office does recognize that it sometimes hires idiots.
I refuse to accept continual substandard performance anywhere.

Re: holding mail
Suggestion, I used to get a lot of mail, for business. We used to stop the mail two days before. So if it didn't work we could go to the post office, where it was held and ask to speak to the manager. Where we used to live, the post office was walk-able from our home. A guess, it went right about 50% but on the follow up it was 100%.

As far as,"I refuse to accept continual substandard performance anywhere." Reality,
somethings are not important. Those that are, we need to decide what is involve to win
and what winning is. Nothing is gained by calling people idiots. Nor will you win anything. Just you will convince people who can help you to put your issue at the bottom of an every refilling pile.

[GrumpyOldMan]

I agree with you that we shouldn't just accept substandard service. But, if others want to be accepting of substandard service that is respectfully their prerogative.

Derogatory much. Disagreeing with the magnitude of a problem is not the same as saying there is no problem.

I heard no one hear tell you to ignore the problem, (well, maybe one person). Everyone suggested talk to the postal worker and if that doesn't solve it, then talk to the postmaster.

[FLgirlNow]

Yes I too have had many issues with my mail. My thought was that the real USPS employee was sitting at home collecting COVID money (not sure). But tampering with mail is a Federal Offense so I would think that mis-delivered mail would be taken a little more seriously.
From all the posts, it seems there are some locations that have really great, responsible and caring Carriers who are doing a good job. Some locations like mine in Lady Lake may have individual Carriers who aren't as performance-oriented and are the cause of the issues. And with outside contractors as someone indicated, some individual Carriers may be less motivated to accuracy as there doesn't appear to be any consequences and many on here have expressed that I/we should just accept substandard service as the norm for the USPS and just live with the inconveniences and, sometimes, costs.

[FLgirlNow]

I see most references here are to go to the Lady Lake post office. Is that where most of TV mail is routed-through? We will soon close on our new home in TV of Ashland and noted the Oxford p.o. as closest to our address. Will our main mail still be routed through the LL facility before arriving at our postal station?
I'm new here also and don't know the answer. My mail station is Chula Vista. It seems some people have really great Carriers and rarely have an issue and others are experiencing on-going issues.

[FLgirlNow]

The locker number is written on the key tag for us.
Never got a key in my mailbox so I have no idea what parcel locker they put it in.

[Shoolie]

Thank DeJoy, he has ruined the postal service. Mail is piled up in the post office because he does not want overtime and wants the service to be privatized. Postal service is a service and not a profit center. It was created by the gov as a service to the people. It is self sufficient and not supplemented by the gov and the only thing that ever put them in debt was the idiots in congress who made them pre pay retirement for their people for 70 years ahead which no other gov agency has to do. You are being serviced by contractors not postal employees and the PMG wants it to fail. By the way, he is in a private business that wants to take over the service. The fox is running the house and will eat all the chickens.
Well said, & truthful.

[FLgirlNow]

I expect the issue is the end of the trip, where your mail is put in the box. We have been here 8-9 nine years. One mistake. It went to our neighbor next door and they delivered it to us. I must say I've met the lady who works in our pick up center and she is conscientious. Someone sent an out of state electric bill to my address and she asked me if, I knew anything about whatever the company name was that someone addressed
to my home.

My opinion, set up an appointment with the ???? whatever their tittle is and see them for a face to face. My first name is David. The tale of David vs Goleith there was no group
supporting David. No one helped him. The mob, they cheered what he did after he did it.
Will do that very suggestion and talk with the LL PM. I don't know the Carrier nor have any idea when they may be there without sitting there waiting for them. I also need to find the package that was put in a parcel locker since I paid over $150 for the product plus an addition $45 in postage (items for lanai repair).

[GrumpyOldMan]

Will do that very suggestion and talk with the LL PM. I don't know the Carrier nor have any idea when they may be there without sitting there waiting for them. I also need to find the package that was put in a parcel locker since I paid over $150 for the product plus an addition $45 in postage (items for lanai repair).

Did you have tracking or insurance on the items ordered? Have you notified the vendor that the items were not delivered? Have you challenged the charge on your CC?

[FLgirlNow]

Did you have tracking or insurance on the items ordered? Have you notified the vendor that the items were not delivered? Have you challenged the charge on your CC?
The Tracking number is how I know it was delivered. Tracking says it was "Delivered, Parcel Locker, Lady Lake, FL 32159". Don't know if the shipper put insurance on it or not. It's sitting in a parcel locker, I just don't know which one since there wasn't a key put in my mailbox. Hoping the LL PM will know who the Carrier is (staff or contractor) and have them look for it. I'm assuming that they can open locked parcel lockers, but I'm really not sure.

[stebooo]

It's covid silly

[Bogie Shooter]

The Tracking number is how I know it was delivered. Tracking says it was "Delivered, Parcel Locker, Lady Lake, FL 32159". Don't know if the shipper put insurance on it or not. It's sitting in a parcel locker, I just don't know which one since there wasn't a key put in my mailbox. Hoping the LL PM will know who the Carrier is (staff or contractor) and have them look for it. I'm assuming that they can open locked parcel lockers, but I'm really not sure.

There is no door on the inside access to the lockers.

[Trishsell]

I know, right. I'm surprised at some of these snarky comments insinuating that I should be just fine with not receiving my mail, receiving others mail and/or not getting my packages that I paid for. Or, that I shouldn't complain about poor mail delivery service because I'm a "newbie" (LOL). Update: just checked the tracking on an order I placed that came to $150 and it says it was delivered to a "parcel locker" a couple of days ago. So ... no key in my mailbox for a parcel locker; no note from the Carrier or however they tell you which parcel locker. Or, maybe I'm unfamiliar with the parcel locker set up and someone can enlighten me so I can figure out what parcel locker my order is located. This will now make SIX in 30 days plus the 3 unscanned packages. Also, to note, the packages and mail misdelivered isn't forwarded mail, it's mail with my correct name and current address. One person that was up at the boxes when I got someone else's mail told me that she just shoves it through her mailbox onto the floor behind the boxes and, hopefully, the Carrier will pick it up. She said that's what most do as -- her words -- "it happens every day". Thank you for your reply though. It's nice to know that not everyone thinks accepting poor customer service from the USPS is just something that should be expected and accepted.
I've had the same problem with Amazon saying they left my package in a "parcel locker" but it doesn't seem to get to me. I sent and email to USPS asking them to look in to but haven't gotten a response yet. I guess someone could just get my package and decide they wanted it and that is the end of that story. Second time this happened. First time I paid $10 for priority mail and was told five days in a row that it was in my box and it showed up 10 days later.

[Altavia]

UPS allows you to redirect USPS packaged to direct delivery.

UPS SurePost: UPS - United States (https://www.ups.com/us/en/help-center/tracking-support/sp-definition.page)

UPS SurePost® is an economy, residential, ground service.

This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.

Note: UPS My Choice® Members can upgrade a UPS SurePost package to UPS Ground for an additional fee. Once upgraded, Members can use the features available with their Membership to reschedule or redirect delivery to an alternate address or to The UPS Store®. Upgraded packages typically arrive one day earlier.

[Spike380]

Always say hi to our mail people, give them a good tip at Christmas, thank them--and you'll get the right mail, boxes, etc. This works everywhere.

[EdFNJ]

Yea, I got it. This was the original thread. Disregard the "if you don't like it move" responses or "go ask the postmaster" responses! That's generally the SOP response for any gripe here! Only certain people are allowed to complain around here on an anonymous internet forum where about the only fun is to complain about something (usually dog poop or golf carts driving over 20MPH). :D

https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/mail-station-person-signed-package-me-legal-312941/index3.html

As for "exceptional customer service" you are referring to, you have to remember, this is the USPS the butt of jokes since the days of the pony express.

What happened -- did you eventually get your delivery? I'm copy/pasting all of these to give to the Post Master at the PO so she can see that we have a problem. If no resolution, I will definitely be escalating up the chain. There's no reason or excuse that so many of us are having these frustrating, time-consuming and sometimes costly experiences with the post office(s) here in TV. I've been accused of being a "newbie" stirring the pot and causing trouble -- (that one made me LOL -- wondered what the timeframe was to not be a newbie - SMH). I'm a retired executive from the corporate world and now own a very small "craft-type" business. Customer service is key to success in ANY business inclusive of our government or quasi-government entities. It's unfortunate that those in charge don't seem to understand the concept and whine about the financial struggles of the post office as UPS and FedEx continue to gain ground. Maybe this new Post Master General will have a clue on how to run a business. As with all businesses, success starts with exceptional customer service in MHO.

[mydavid]

So ... do nothing, say nothing, "head in the sand"? I'm not much of a "rug", but other's are entitled to their opinion and their option to accept poor customer service and just "be happy". hang in there, this to will soon pass.:welcome:

[raynan]

I got a noticed saying my package was delivered to mail box on May 5, still not here. Went to Pennecamp mail station on Sat, girl (new person) knew nothing and said guy was out delivering. Went back Monday guy (new person) said he had nothing for us there and didn't remember a pkg for 2170 Markridge. Well, we got a pkg Sat and Friday with no problem but not the pkg we're looking for. It was scanned as being in our mail slot. Sent help request to USPS. I notified Ebay seller but it's not their problem, it's on our end.

[FLgirlNow]

I got a noticed saying my package was delivered to mail box on May 5, still not here. Went to Pennecamp mail station on Sat, girl (new person) knew nothing and said guy was out delivering. Went back Monday guy (new person) said he had nothing for us there and didn't remember a pkg for 2170 Markridge. Well, we got a pkg Sat and Friday with no problem but not the pkg we're looking for. It was scanned as being in our mail slot. Sent help request to USPS. I notified Ebay seller but it's not their problem, it's on our end.
That's what so frustrating -- the USPS won't take responsibility and/or provide help. Just the standard of don't know anything about it. Your package was probably put in a locker and the key in someone else's mailbox. Seems that so many think that this issue is to be expected from the USPS and no one should get frustrated when it happens to them. IMHO, that's why it's continuing to happen because "we" let the "I don't know anything" staff get off without any escalation up the chain. I haven't provided some specifics in this thread, but have more experience with this issue that I've said and I have gotten results in the past including the replacement of a location Post Master in one long-running situation with our entire community and the termination of a postal carrier in another situation (the carrier finally admitted he had thrown out his entire route of direct mail that one of my customers had paid $1,300 for -- he got fired and my customer got a refund from the post office -- in that case, the location Post Master was instrumental in getting to the bottom of the non-delivery and took the issue seriously). There are a lot of super dedicated USPS staff and management, but also some -- as in any business -- who simply don't care and I don't believe anyone should have to tolerate their indifference and irresponsibility. Mistakes happen, but when it does, USPS should be doing their best to help and not give a "I don't know anything about it" answer.

[nmryan57]

I live in the village of Santo Domingo, I had a package misdelivered just last week. Amazon alerted me that it was left in a parcel locker, however when I went to my mailbox there was no key. Giving the mail employee the benefit of the doubt, I have gone back to my mailbox to check for a key several days in a row, still no key. So, it seems to me that the key was put in the wrong mailbox. The package did not contain anything particularly important, and it can be replaced, but what if it did contain something valuable? Personally, I find it very troubling that we cannot trust the mail carriers or mail contractors to correctly deliver the mail.

[Bogie Shooter]

I live in the village of Santo Domingo, I had a package misdelivered just last week. Amazon alerted me that it was left in a parcel locker, however when I went to my mailbox there was no key. Giving the mail employee the benefit of the doubt, I have gone back to my mailbox to check for a key several days in a row, still no key. So, it seems to me that the key was put in the wrong mailbox. The package did not contain anything particularly important, and it can be replaced, but what if it did contain something valuable? Personally, I find it very troubling that we cannot trust the mail carriers or mail contractors to correctly deliver the mail.

What did the mail contractor say??

[EdFNJ]

What did the mail contractor say?? In my case it was a "shrugged shoulder." Fortunately in the end it turned out OK. During Christmas season you ought to look in the "mail house" and it is easy to understand why things get messed up. Boxes and bags piled wall to wall ceiling to floor. Over the last year with many times more people ordering by mail it has become more problematic. They hire "part time helpers" who just add to the confusion.