Citizens First Bank

[sam&rog]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?

[asianthree]

Depends, some had zero issues, some had a glitch, and then there were accounts that still can’t access as of today. Citizens does not do upgrades well.

[Velvet]

I can only see my balance. I’m sure they’re going to work it out soon though.

[Altavia]

Unbelievable...

The most backward bank I've ever been associated with...

[Mleeja]

I have not had any problems accessing my account. I had a question about an automated payment which was made as a check rather than an electronic transfer. I was given a reasonable explanation and moved on.

In my previous life I have been through many major system upgrades. Not all things go correctly. If you have a question or concern, call the bank. Don’t p@#$ and moan here. It will be fixed.

[wereback]

Just checked my account all working fine. Have been using for over 20 years and never any problems.

[Bill14564]

I wouldn't be sure it was operator error, problems to occur during upgrades, but I haven't seen any problems with my online information.

[Villag]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?

I have two accounts. I can see my balance information on one account, but not the other. I’m sure it’ll be fixed soon. One account displays balance information for both accounts and I can see both balances. However, I cannot see that same balance information on the second account.

[psgolf@comcast.net]

Haven't had access to.my accounts information for a week now. And they don't bother sending updates on the problem. Called a got no satisfaction. Terrible!!!

[DrBrutyle109]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?
Trust me. It’s nothing your doing......heard the bank went through a system conversion. Trust me....it ain’t you.

[DrBrutyle109]

Depends, some had zero issues, some had a glitch, and then there were accounts that still can’t access as of today. Citizens does not do upgrades well.
Never a truer statement has been made. Best bank to pat themselves on the back

[Rr23070]

Change banks.😎

[FenneyGuy]

No problems with accessing my accounts.

[donfey]

It's working for me but the first time, after it said "account data unavailable - try again later," or something like that, I clicked on "MY ACCOUNTS" to see data. Been fine since.

[Leadbone1]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?

As of Monday morning I was able to see all my accounts and function in my bill pay section with no problem?

[KRMACK55]

Unbelievable...

The most backward bank I've ever been associated with...
Consider the source

[kidnerkim]

There was a number to call. I did as I could not access. They were having trouble with accounts associated with trusts.

[BumpaOompa]

Worst bank ever! Constant issues. Unfriendly employees.

[CosmicTrucker]

Let’s just hope and pray they are doing everything possible to keep their system secure and hacker free. I’m very pleased so far with my experience with this bank.

[SacDQ]

I have no issues with access but my accounts are listen twice. Doesn’t that That equal 100% interest 👀

[noslices1]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?

I had trouble when I first went online after their change, but after a couple of tries, all my information came up.

[noslices1]

Worst bank ever! Constant issues. Unfriendly employees.

Best bank ever! I’ve been with them for 11 years and NEVER had even close to a bad experience. Everyone is friendly and informed.

[glsatterlee]

Same with me!!

[JMintzer]

I use Citibank (just a tad larger than Citizen's First) for my business...

I have the very same problems when they update their software. It typically lasts a day or two...

[glsatterlee]

I meant, same with me, in response to:
Haven't had access to.my accounts information for a week now. And they don't bother sending updates on the problem.

[christine J Toft]

Depends, some had zero issues, some had a glitch, and then there were accounts that still can’t access as of today. Citizens does not do upgrades well.
Maybe I should go back to work and run their IT department!

[DonnaNi4os]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?

They gave plenty of notice that they would be updating their system last weekend and that at 8 am Monday morning they would be up and running. I tried at exactly 8 am and my account information was available as always. If you continue to have a problem I suggest that you call them. They are quite helpful in assisting you to get back online. Good luck.

[wjones53]

Have not had any problems when logging on using their app since they did their upgrade. Very rarely visit the website online.

[Dilligas]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?

Everything works fine for me on my iPhone

[Polar Bear]

No issues here. Long time satisfied customer. Friendly employees. Good technology.

[Velvet]

Worst bank ever! Constant issues. Unfriendly employees.

Sorry, not in my experience.

[Franballak]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?

I have same problem went to office in Mullberry, it was as if there was nothing they could do, it was being worked on, not happy if it is not fixed soon I will be withdrawing my monies!

[Spalumbos62]

Sorry, not in my experience.


Just had a thought from the past...remember when banks would give a gift for opening an account...like a casserole dish, or a beach towel.
👧

[begonia]

I had no problem at all.

[PugMom]

I can only see my balance. I’m sure they’re going to work it out soon though.

you're right, they will. i got an email last week explaining the upgrade process. they said online banking may be unavailable, but you can still go to the branches, & also be able to get cash/money from atm's.

[PugMom]

Just had a thought from the past...remember when banks would give a gift for opening an account...like a casserole dish, or a beach towel.
👧

or a toaster!! LOL. yes, prizes would be nice

[DAVES]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?

As far as Citizens bank, I do not know. However, we all know about cyber attacks.
In most cases you will not be told things are changing, being changed, to tighten security.

Privacy? Franky I object about how much information is on the internet about all of us.

[DAVES]

Sorry, not in my experience.

Sadly, and we know it, some people are always looking for something to complain about.
They go into a bank, a store etc clearly in a grumpy mood as they always are and they expect, they demand people put up with it.

[DAVES]

or a toaster!! LOL. yes, prizes would be nice

What ever happened to triple S green stamps? Still have and use hedge trimmers my mom got around 1968.

[SERENITY52]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?
We dumped Citizens First when they charged us for our account. There was $5,000.00 in the accout. Ee had it sitting there for emergency

[rugbyjohn]

Took 6 days for me to get my balances via their system. Amateurish and unprofessional at best. Think this crew could save us from hackers? Doubtful.

[Dana1963]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?
Quit complaining they'll take away the complimentary popcorn

[mjpuleo]

on line service was down from June 4-June 8 to work on the new system; maybe they are still working out the glitches on the new system; be patient, I am sure it will be fine.

[Atamasco]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?


I have not had any problem after 6/8.

[DALEPQ]

Not sure what the new program is?
We are seasonal, have had a checking acct. for over a year, absolutely no issues!!
Will keep checking acct. there.

[tedquick]

No problems to date.

[stan the man]

becarefull they will start hiring men.

[Velvet]

becarefull they will start hiring men.

You mean things could get worse? ;)

[asianthree]

Waiting for midnight, hoping to get into accounts. On-site staff can’t help, it’s a upgrade that is definitely not working out well. I still have no ability to go online. So glad we just keep minimal $$just to pay for certain things, but it would be nice to access the accounts

[DrBrutyle109]

This is by far the best bank anywhere. Just ask them.

[lwmilo]

No problems at all.

[Nannygpm22]

I wondered if this topic would appear here. My on line display had not been available until yesterday when I had time to get to the bank branch. No one with a beneficiary trust transfer on death would display due to duplicate ssn's. (The current account holder and the trust were in the old system with the same ssn.) After a few keystrokes, I was all set. Apparently, the cause of this problem wasn't determined until mid-week or after.

[Chateau]

As a retired bank controller, I can assure you no bank does a good job with systems conversions.

[dewilson58]

As a retired bank controller, I can assure you no bank does a good job with systems conversions.

:1rotfl::1rotfl::1rotfl:

[lmack]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?

I usually use the mobile app and that has been and is working ok. I can see my accounts, balances, activity, statement and can do transfers or mobile deposits.

So, if you haven't tried the app yet, perhaps download and give it a try until these website glitches you mention are worked out.

I'm going to go online though today and see what up online.

[Velvet]

Just tried my online app on the iPhone - everything is working as usual.

[psgolf@comcast.net]

their lack of communication with customers is appalling. No emails. Nothing. !!!!!! Losing my patience with the bank. terrible customer service and relations !!!!! Monday and I am pulling everything out of bank !!!!

[FenneyFanatic]

We love Citizens First Bank! Great customer service and friendly employees..

[Velvet]

their lack of communication with customers is appalling. No emails. Nothing. !!!!!! Losing my patience with the bank. terrible customer service and relations !!!!! Monday and I am pulling everything out of bank !!!!

My parents banked with this bank for 15 years with no significant complaints and my mom was fussy.

[Leisurelady25]

Since the bank launched their new program, no account information on line was available. Has anyone had the same experience or is it my operator error?ive been ubable to view or complete any online banking. I’ve called numerous times and was told to please give it another day
I’m heDing invto the bank Monday to resolve this issue. I go all my banking online so this is a big issue for me