What a way to run a Bank!

[swooner]

Just received my 6/10 Checking Account Statement from Citizens Bank. No transactions shown from 5/11 - 6-6. Only transactions shown were from 6/7 - 6/10. Called the Bank to tell them they have a problem. They explain that this statement is only for transactions after the date of their recent system conversion. Then I was told I would be getting another statement with transactions dated from 5/11 - 6/6.

Really I said, wouldn't it have made sense to put a notice in with this statement explaining that there would be two statements this month. No response. What a way to run a bank! Pretty shoddy even considering the bank is owned by the Developer.

[shut the front door]

People still get paper statements from their bank? Is this 2021 or 1986?

[swooner]

People still get paper statements from their bank? Is this 2021 or 1986?
Hard to do a bank reconciliation if you don't get paper. Oh , maybe you don't know how to do one and simply trust that the bank is always right.

[shut the front door]

Everything that is on a bank statement is available online. And online, it can sorted by many different filters to make it more convenient.
I understand that some people prefer a pencil sharpener to a computer, I just prefer to work smarter not harder.

[golfing eagles]

Hard to do a bank reconciliation if you don't get paper. Oh , maybe you don't know how to do one and simply trust that the bank is always right.

Haven't got a paper statement from a bank since 1998. Reconciling is a piece of cake.

[John41]

Just received my 6/10 Checking Account Statement from Citizens Bank. No transactions shown from 5/11 - 6-6. Only transactions shown were from 6/7 - 6/10. Called the Bank to tell them they have a problem. They explain that this statement is only for transactions after the date of their recent system conversion. Then I was told I would be getting another statement with transactions dated from 5/11 - 6/6.

Really I said, wouldn't it have made sense to put a notice in with this statement explaining that there would be two statements this month. No response. What a way to run a bank! Pretty shoddy even considering the bank is owned by the Developer.

I don’t like the new, confusing statement format

[Bill14564]

Hard to do a bank reconciliation if you don't get paper. Oh , maybe you don't know how to do one and simply trust that the bank is always right.

Not at all difficult to do a bank reconciliation against an online statement - I do it every month (and credit card reconciliations too).

<This spot reserved for a snarky comment about computer skills>

[Two Bills]

I love paper statements.
Makes me feel the bank is doing something to earn the fee they charge!

[golfing eagles]

I love paper statements.
Makes me feel the bank is doing something to earn the fee they charge!

Yes they are!!!!

They're wasting money printing statements from the stone age while paying you 0.05% interest. And probably contributing to a charity to save the rainforest to complete the hypocrisy. All banks, credit card companies and utilities should go 100% paperless immediately. And for those that can't handle it, an 800 number staffed by one 135 year old employee to help, average wait time, 4 weeks.

[Mrprez]

No paper statements and no fees. I don’t pay cc interest either.

[manaboutown]

My brother until recently was receiving brokerage statements via snail mail. After one mistakenly went to his neighbor and the neighbor opened it, probably without checking the addressee as he had an account at the same brokerage, my brother went paperless.

[retiredguy123]

I don't even use the online statements. My accounts are reconciled every day, several times a day. I get an email every time there is a transaction.

[Marathon Man]

Just received my 6/10 Checking Account Statement from Citizens Bank. No transactions shown from 5/11 - 6-6. Only transactions shown were from 6/7 - 6/10. Called the Bank to tell them they have a problem. They explain that this statement is only for transactions after the date of their recent system conversion. Then I was told I would be getting another statement with transactions dated from 5/11 - 6/6.

Really I said, wouldn't it have made sense to put a notice in with this statement explaining that there would be two statements this month. No response. What a way to run a bank! Pretty shoddy even considering the bank is owned by the Developer.

Everything that is on a bank statement is available online. And online, it can sorted by many different filters to make it more convenient.
I understand that some people prefer a pencil sharpener to a computer, I just prefer to work smarter not harder.

Pretty good response from STFD. Will that do?

[Two Bills]

Yes they are!!!!

They're wasting money printing statements from the stone age while paying you 0.05% interest. And probably contributing to a charity to save the rainforest to complete the hypocrisy. All banks, credit card companies and utilities should go 100% paperless immediately. And for those that can't handle it, an 800 number staffed by one 135 year old employee to help, average wait time, 4 weeks.

Why should I waste my paper and ink, just to save them a few $?
You don't think the banks are going to pass on any saving or raise interest rates if we all went paperless?
I can still see my daily use online, but like my monthly on paper, and filed in my records.

[golfing eagles]

Why should I waste my paper and ink, just to save them a few $?
You don't think the banks are going to pass on any saving or raise interest rates if we all went paperless?
I can still see my daily use online, but like my monthly on paper, and filed in my records.

First of all, it's not YOUR paper and ink

Second, they might just lower a fee or two if they saved money

And third, you could do what I do-----download the monthly statement as a PDF and save it to a file. I can look at all my bank and credit card statements back to 1997. If you save them it would fill an entire closet with paper

[Two Bills]

First of all, it's not YOUR paper and ink

Second, they might just lower a fee or two if they saved money

And third, you could do what I do-----download the monthly statement as a PDF and save it to a file. I can look at all my bank and credit card statements back to 1997. If you save them it would fill an entire closet with paper

What are you on?
If I print the online version, and the paper is in our office, and the ink is in our printer who the **** owns it?

[golfing eagles]

What are you on?
If I print the online version, and the paper is in our office, and the ink is in our printer who the **** owns it?

Sorry. I thought you were referring to paper statements mailed from the bank

[Gpsma]

I hate when people complain aboit Citizens.

The Developer opened this bank for US. Stop complaining!

[Velvet]

I find their paper statements charming. A way of making those who are used to them, like my parents, comfortable. I even save the paper. But all my bank transactions are online usually.

[Mleeja]

Hard to do a bank reconciliation if you don't get paper. Oh , maybe you don't know how to do one and simply trust that the bank is always right.

Your are still writing checks?

[John41]

People still get paper statements from their bank? Is this 2021 or 1986?

Their online system is down also.

[JoMar]

Citizens is in the midst of updating their computer system which will take awhile for employees and customers to be comfortable. Next generations will reduce the amount of paper as they are more trusting of technology. Remember when the introduction of the ATM forecast the demise of the teller? At some point it will happen but not until we are long gone. I guess the demise of the toll takers is a view into that future.

[Velvet]

Good luck with online payments, the bank system is down. Do you pay denominated in “modern” Bitcoin or still comfortable dollars like us old folks? Obviously you never heard of backup either. Or do you take screen shots and store them in the cloud. You sound like a know it all teenager whose parents aren’t “cool daddy-o”.

LOL I’m retired myself, John. I guess the reason I don’t feel so impacted because First Citizen is only one of six banks I use. I travelled a lot in my lifetime. I just never closed all my accounts when I moved. Therefore, I can pay my bills from different banks etc. The accounts are invariably free if certain conditions are met. As a past economist I am hesitant to deal in bitcoins.

[Jayhawk]

LOL I’m retired myself, John. I guess the reason I don’t feel so impacted because First Citizen is only one of six banks I use. I travelled a lot in my lifetime. I just never closed all my accounts when I moved. Therefore, I can pay my bills from different banks etc. The accounts are invariably free if certain conditions are met. As a past economist I am hesitant to deal in bitcoins.

And each bank provides $250,000 FDIC insurance PER ACCOUNT. Best to spread the risk.