Lost sound on my HP laptop

[squeemey]

I updated drivers using CCleaner and now I have no sound coming out of my internal speakers. Windows troubleshooter says I have a corrupted sound driver and it is unable to correct it. I can't seem to update it. Any suggestions?

[Two Bills]

restore audio - HP Support Community - 6981303 (https://h30434.www3.hp.com/t5/Notebook-Audio/restore-audio/td-p/6981303)

[dewilson58]

Uninstall driver.
Shut off laptop.
Start up laptop, driver should reinstall.

[Pinball wizard]

Uninstall driver.
Shut off laptop.
Start up laptop, driver should reinstall.

If this doesn't work, check to see if the HP Support Assistant is installed on your laptop. If not, install it. Then run it to allow it to check your drivers, you may have to delete the sound driver if it finds nothing wrong, and then immediately run it again.

HP Support Assistant | HP(R) Official Site (https://www.hp.com/us-en/campaigns/hpsupportassistant/hpsupport.html)

[xkeowner]

Agree with the steps above. If those don't work consider installing the free version of "Driver Booster" and running it. I have used it successfully for several years on more than one computer.

[Babubhat]

Fix sound problems in Windows 10 (https://support.microsoft.com/en-us/windows/fix-sound-problems-in-windows-10-73025246-b61c-40fb-671a-2535c7cd56c8)

[ninthholechamp]

I updated drivers using CCleaner and now I have no sound coming out of my internal speakers. Windows troubleshooter says I have a corrupted sound driver and it is unable to correct it. I can't seem to update it. Any suggestions?

I had the same thing happen to me and I tried to fix it, eended up making the problems worse!

Call Eddie at Anytime Computer Services.. he'll get you up and running! This is his number: 352-729-1741

[Babubhat]

Instead of fix-it tools, Windows 10 uses troubleshooters to help you solve problems with your PC. To run a troubleshooter:

Select Start > Settings > Update & Security > Troubleshoot,

[JoelJohnson]

Go to LinuxMint.com, download Linux Mint ISO , download Etcher to put Linux Mint on to a thumb drive.

Boot off the thumb drive and test Linux Mint, if you don't have a hardware problem, you should hear sound.

[Pinball wizard]

Go to LinuxMint.com, download Linux Mint ISO , download Etcher to put Linux Mint on to a thumb drive.

Boot off the thumb drive and test Linux Mint, if you don't have a hardware problem, you should hear sound.

If all else fails, you could order this to go around the problem...USB sound adapter

5.1 USB to 3.5mm Mic Headphone Jack Stereo Headset 3D Sound Card Audio Adapter | eBay (https://www.ebay.com/itm/193837573689?_trkparms=ispr%3D1&hash=item2d219ea639:g:Q8IAAOSw-IBf9RXP&amdata=enc%3AAQAGAAACkPYe5NmHp%252B2JMhMi7yxGiTJkP rKr5t53CooMSQt2orsSd3M8ngECaRA0SmyU4KT%252FnrUedWi LKHXtLBKZWKrTK5s71CMFTo3PB6erw1wAGuE3JO5IvqvWcCnpT wyP0MG38gl0MJNQDS9JE%252FCNbdTxrTRbrfwJqogwR7sxG9K XxKsoqHpIMpVTVffPu9mHJqv6cW9r3q511SFfiyGo9UBHeFJiZ nmotUuMYeBvxoUI7xM%252BxXcTbgvy%252F9q%252FgJBqoby NGG8fCGSk0GETGKATv9%252BfCMvAmgxX%252B7%252F7f5REp oPyGJr6X860u%252B0KsvddWTxsJVWVkueY7mCTCW0bTORap9% 252FBz3%252FIOXarlctRmeUXNNQFV5ZFWBeg4kxhtE%252Bm9 xaFpeR%252BDIgDhB8PgBRpOj%252FuCHTduahKrdiGgJCwLpG 85AIDn6%252B9RzYsPm5poeMDqM8puP1tb9Xno06jlsbY4A%25 2FIlrr4UXyCy6izUGXDK5OmMO%252Bi7y5Bxm75Ekl4qXVnvJI jRcxvsjuKusJeWOF5M0Qyz5cmOH8Qud4Xngkglj6wpEwQRy7OL N6Mx2g25onVa87fuGH5BxEYKLcBTzw5L%252Bd3FO%252BJtm0 lMbFYzfngpGJccjrCsBpy%252F432%252FgP%252FaQ3ZAGtrb eum8xgwlyhrMdUXddJECrv8ATTQ9mDRprJ8LpWVTKLsbPZSpYO 9B4afJ6s6hLb3PaD7jDYiPZQe7GJS9IoWJDmE9nj%252Fg4NTk 4GaHHXPdPrD%252Bpm4uAV0v722VNH5%252Fg1BiBP45r%252F kGPkuaZqEnO2jkeN01ejvoe6iyRfRkJGQOJSlgeRY%252F5AKD k0qZjbBwSFAcE%252B%252Fvgjask%252BJZItHwqQEIr6dhny qq8bzXejPQI4xWn7i49Pn%7Campid%3APL_CLK%7Cclp%3A233 4524)

[squeemey]

I followed the suggestion to use HP assistant and that solved teh problem. I have sound on my laptop. Thanks to all.

[squeemey]

Sorry for the 3 month delay in responding, but i thought I respondedpriveately months ago. I tought it would be posted here.

[Michael G.]

I have had this trouble using Malwarebytes in the past.

[Babubhat]

HP has excellent diagnostic software that comes with the machine.