Gemca-do not use

[Rgpleslie]

DO NOT USE GEMCA. I feel it is my obligations to report the dishonesty and poor service I have recieved from this company so no one else gets ripped off. In April chilling part of my refrigerator died, not the freezer. That worked just fine. I went online to home advisor and got this company which had a 100% satisfaction rating. They were available within 2 days where most everywhere else I called was a week out. He came out charged me almost $500 for the repair, but it was working. Well, 2 weeks ago, the same exact hing happened with the same symptoms, same everything. It was obvious to me it was the same issue. I called since the work was still under warranty. They scheduled the apt the next day. When they didn't show up during the appt time slot, I contacted them and was told they needed to reschedule due to one of their trucks breaking down. They scheduled for the following day. Again, 2 hours AFTER the appt time slot still no one showed up. I contacted them since I had another obligation and rescheduled for Monday (it was currently a friday). Monday appt time comes, again, no show. 4.5 hours later after multiple calls, texts and emails I simply get a picture of a crashed car. No commentary, no phone call, nothing. 2 days later still no contact. I finally called Villages Refrigerator and Small Appliance Repair. They came out 2 days later. Knew exactly what it was, told me a new fan was unnecessary the first time and showed me how the prior repair technician actually busted other parts in my refrigerator The repair was $270. Almost 1/2 the first repair. So not only was I charged double, but he didn't fix the issue and broke other pieces within my frig!!! Not to mention, did not honor the warranty work. PLEASE DO NOT USE THIS COMPANY!!!

[Skip]

Thanks for posting. We won't use them. Send them a link to your Social Media comments. The only way to get dishonest companies closed ow,

Skip

[villagetinker]

OP, file a complaint with BBB and seniors against crime, also if you paid by credit card file a complaint with them also.

[retiredguy123]

I would never use Home Advisor to find a contractor, or trust the reviews posted on their website. They are just a website where any contractor can list their services and the reviews are easy to falsify. It is much better to use a local contractor who has local reviews or recommendations. The company mentioned is located in Kissimmee, which is 70 miles from The Villages.

[MrFlorida]

Hopefully you paid by credit care, if so, dispute the charge...

[Carla B]

I wouldn't, either. But recently, I did go on the internet to find a contractor for something we needed done within a short time. The outcome was interesting. Angie's popped up in the search results with the names of three contractors. Since I didn't want to communicate with a vendor through the web, but rather by email, so there would be documentation, I wrote down their phone numbers, called the closest one and made a deal for a "good" price.

After the initial contact, the contractor could never be reached after that. In the meantime I got an email from Angie's List asking if I hired one of the three. I figure that my contractor stopped communicating because once he found out I had got his name from Angie he required more profit margin to pay them.