XFinity

[thebollaros]

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.

[villagetinker]

I have had comcast out to the house 2 or 3 times, and never got a bill, so do you rent their equipment, if so I believe there is no charge, unless the problem was after their equipment. If on the other hand you have your own modem/router, then yes you will be billed. You might get some satisfaction if you go to the Xfinity store. BTW you will probably have the same or similar problems with Spectrum, and with NO contract watch your bills.

[retiredguy123]

Typically, whenever a technician comes to your house to hook something up, there will be a charge. For some things, they will provide a self install kit and there is no charge. It sounds like the person who set up the appointment made a mistake. But, I don't think switching to Spectrum will improve your service. It could get worse. Good luck.

[jdulej]

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.
“Chick”? Seriously?

[New Englander]

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.

I always have trouble with Xfinity's billing practices. :mad:

[Byte1]

I ditched comcast due to their billing. They tell you of a great deal they will give you and then pop a slew of taxes and fees on you. They do not tell you of the taxes and fees and there are a lot of them. I found 13 charges that they can hit you with, to add to your standard bill. On top of that, they would increase the monthly bill with no warning. I switched to Centrylink and have a lifetime guarantee standard price for my internet and I stream my TV, saving over a hundred bucks a month and get more shows. Not everyone can get Centrylink but that was my option for getting away from Comcast, and I snatched it up.

[Velvet]

3 years with Xfinity so far no problems. Initially we had the intro $25 per month internet, annual contract, worked well for ring camera and our 2 iPads and streaming YouTube TV. We bought our own modem. Guy came to instal it and put it in the wrong place and they promised to change the cable placement for free, but we changed the furniture so it’s ok. We have TVs everywhere in the house so I bought a booster and put it in the middle of the house. I am not sure it helped but we can get streaming with no buffering on every TV. This year Xfinity himmed and hawed and wanted to raise the price. After some conversation we are now paying $30 per month we are in a year contract. As snowflakes we are okay with their service.

[Michael G.]

“Chick”? Seriously?

Yep, you heard right. :beer3:
What part of "chick" don't you understand?

[Velvet]

Yep, you heard right. :beer3:
What part of "chick" don't you understand?

The disrespectful part, I’m guessing.

[Babubhat]

Good luck with Spectrum. Got rid of them and never going back. What is with all the recent new posters with complaints?

[dewilson58]

Love Spectrum.
Been with them for 10 years.
Couple times the cable was cut during construction.......quick response!!!
Used their "Vacation Mode" a few times and saved $$$$.

[MrFlorida]

Comcast service and business practices are terrible. Get a contract with them , and still they pass on rate increases.... when asked why, they say its a fee, and then an pass that along to you..... what good is a contract, when they can still raise the rates? But, if you cancel the contract early, they bill you for that too !

[dadspet]

I got billed for $100 service they said they wouldn't bill me for. After trying to get the issue resolved for hours, trying to talk to real people and explaining and reexplaining the issue they agreed to remove the $100. Since the technical issue wasn't resolved they had to send another tech out to fix the issue and I again got charged $100. Again hrs (or what seemed like hrs) on the phone I was able to get the $100 removed. Then my bill came and again the $100 showed up. I went through the same thing again and finally ( at least I think finally ) I had my bill corrected. They do everything in their power to make it difficult to get to a real person and then when you do, you have to explain the issue over and over again then they have to go back and listen to the previous phone recording before they resolve the issue. Frustration! Frustration!

[jedalton]

PM me and I'll show you how to cut the cable.

[CosmicTrucker]

If you have time, visit their retail location. I'm confident you'll resolve any issues in person.

Your tone can be taken as "dismissive" by stating "Tech came, connected wires, and, left"

I don't expect "free" service from any company that performs a service for me, and I'm sure you don't either.

[thevillages2013]

Would you be upset if someone referred to a guy as a dude? It's just slang and I doubt the poster meant any disrespect. I guess if you said that chick, Pelosi, and that dude, Biden, are at it again, might be inappropriate depending on the situation . . . :)

Dude

[thevillages2013]

Would you be upset if someone referred to a guy as a dude? It's just slang and I doubt the poster meant any disrespect. I guess if you said that chick, Pelosi, and that dude, Biden, are at it again, might be inappropriate depending on the situation . . . :)
I think you spelled Dud wrong

[Blackbird45]

It doesn't matter which company you sign up with, at the end they will either find a way to increase your bill or manage to reduce your service.

Cutting the cable is not perfect, but you have less interaction with these companies and streaming is getting better every day,

[DrBrutyle109]

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.
They are the worst
PERIOD

[jmcica@aol.com]

We were told that the new install would be $100—no surprise here

[ThirdOfFive]

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.
My experience with xFinity has been good here, so far. We signed up at a one-year introductory rate of $75 per month, the total including all the charges, taxes, etc. which were specified to us ahead of time. We were aware that it was going up after one year and it did, to $102 or so a month. Installation was free. We did have one issue about four months into the contract; some problem or other on the wiring leading up to the house and there was a $100 dollar charge for that service call, but as far as I know that would be the case for any company. To their credit the tech spent at least four hours here getting things sorted out, and noticed that I didn't have the most current router so he supplied a new one that is a lot quicker than the old one, free--and he helped me set it up.

We did have one problem. I received a past-due notice for my bill about last April after I had sent the check about two weeks before the due date, and had the same experience trying to call them. But after striking out with their call-center person (English probably as a third language and was progressively harder to understand as the call went on) I used a technique pretty much guaranteed to work. I sent a letter (paper, not Email) to their main office with a copy to the local office. The address for both is online though you may have to hunt a bit for the main office address: Pennsylvania or some place near there. About three days later I received a call from someone at their main office. I pointed out that my check had cleared my bank the same day I had gotten the past-due notice, and he had no problem removing the past-due charge.

So far, I like xFinity. No nasty surprises and excellent service. Customer Service leaves something to be desired (those call centers located it seems in downtown BFE are beyond annoying) but there are always ways around that.

[biker1]

Not exactly true. For example, I use CenturyLink for internet only via fiber optic cable to the house. I have their "one price for life" deal. The price, $45/month including all taxes and fees, won't change unless I change the service for greater upload/download bandwidth. Will I do this at some point in the future? Probably. Until that time, my cost doesn't change.

It doesn't matter which company you sign up with, at the end they will either find a way to increase your bill or manage to reduce your service.

Cutting the cable is not perfect, but you have less interaction with these companies and streaming is getting better every day,

[debmc]

PM me and I'll show you how to cut the cable.

Interested in learning more

[fcgiii]

Good luck with Spectrum. Got rid of them and never going back. What is with all the recent new posters with complaints?

We signed with Spectrum soon after we moved in in Late May. We did not like it and called to end it on June 27, a day before the new pay period. We had Century link come in and disconnect the equipment which I returned to the Spectrum store. They set us up so we had no Spectrum signal on and after June 27.

Since then I have been hounded by Spectrum to pay for the period starting on June 28. I keep calling and going through the scenario and they say they will look into it. Then I got a bill for August!

The final straw: they have now sicced a credit agency on me for the $127 bill for service I did not and could not get.

Stay away from Spectrum.

[BEETHOVENMIKEY]

In short... after 30 years of Comcast/Xfinity in MD and here in TV, I cringe and my blood pressure escalates every time anything happens with the cable/internet service.
In MD, the problem was service and very few alternatives. Dish was out due to location.
Here in TV, since we moved here, we took out service with Comcast as a matter of convenience and timing. When our contract runs out this next April, we will be switching to CenturyLink for fiber internet (we are here on the north side and it's available). Wide range of options to TV. All will be less expensive than Xfinity, none of the headaches of 30 years.

[Velvet]

Would you be upset if someone referred to a guy as a dude? It's just slang and I doubt the poster meant any disrespect. I guess if you said that chick, Pelosi, and that dude, Biden, are at it again, might be inappropriate depending on the situation . . . :)

If you don’t know the female personally, “chick” is a pejorative term, and believe me “dude” would not be the equivalent male term I would use.

[Byte1]

The disrespectful part, I’m guessing.

Interesting. I thought that using "chick" was similar to my using "kiddo" as a form of flattery or familiarity, suggesting that the person is young. I have never considered the term "chick" as being demeaning in any way. I guess some folks are sensitive and we should know that permission to speak is always advisable.

[Byte1]

In short... after 30 years of Comcast/Xfinity in MD and here in TV, I cringe and my blood pressure escalates every time anything happens with the cable/internet service.
In MD, the problem was service and very few alternatives. Dish was out due to location.
Here in TV, since we moved here, we took out service with Comcast as a matter of convenience and timing. When our contract runs out this next April, we will be switching to CenturyLink for fiber internet (we are here on the north side and it's available). Wide range of options to TV. All will be less expensive than Xfinity, none of the headaches of 30 years.

Centurylink fiber is great and set at a permanent price.

[Byte1]

If you don’t know the female personally, “chick” is a pejorative term, and believe me “dude” would not be the equivalent male term I would use.

So, I guess starting or ending a comment with "sweetheart" is out of the question? :icon_wink:

[Velvet]

Interesting. I thought that using "chick" was similar to my using "kiddo" as a form of flattery or familiarity, suggesting that the person is young. I have never considered the term "chick" as being demeaning in any way. I guess some folks are sensitive and we should know that permission to speak is always advisable.

You are right, IF you know the person, then the term can be endearing. If you don’t know them then it is considered demeaning.

By the way, I wonder if you have noticed that people who like to insult and then call the insulted person “sensitive” are similar to those who say “they have no sense of humor”. The very same people seem to take offense when you turn the situation on them.

[JMintzer]

Dude

https://media0.giphy.com/media/gtYaab8vCMWU8/200.gif

[mkjelenbaas]

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.
Welcome to Xfinity - I signed a two year contract and they said no change in price for that period of time -- signed in December and in February the price went up - when I checked it out they said the service did not increase but the "additional fees" increased -- THEY SUCK but what are you going to do??

[DaleDivine]

Centurylink fiber is great and set at a permanent price.

I've had Centurylink for almost 8 years and no surprises or problems.
And Direct TV also. It might go out during a bad storm, then my wife watches a show she recorded.
:bigbow::bigbow:

[charlieo1126@gmail.com]

Interesting. I thought that using "chick" was similar to my using "kiddo" as a form of flattery or familiarity, suggesting that the person is young. I have never considered the term "chick" as being demeaning in any way. I guess some folks are sensitive and we should know that permission to speak is always advisable. my mother thought chick was demeaning and not to use it when I was a young teenager and I’m 82 I wince when I hear some adult saying it now, and calling someone in there teens or older including wait staff kiddo is also not flattering, I never liked it myself

[DaleDivine]

If you don’t know the female personally, “chick” is a pejorative term, and believe me “dude” would not be the equivalent male term I would use.

I guess I'm not sensitive. You can call me dude, dud, guy, kiddo, hey you, sweetheart, sweetie, or whatever. Just rolls off my back.
:bigbow::clap2::1rotfl::1rotfl:

[Michael G.]

I guess I'm not sensitive. You can call me dude, dud, guy, kiddo, hey you, sweetheart, sweetie, or whatever. Just rolls off my back.
:bigbow::clap2::1rotfl::1rotfl:

I was told by a millennial at Walmart one day after seeing her name tag, I politely call
her a "Kathy".

She went on to tell me : People now days don't like to be called by their first names
especially when you don't know me and it's insulting to us workers."
"We only wear these name tags because it's a policy of Walmart."

How's that for me acting politely in my senior years

[lindaelane]

I do not enjoy Xfinity and their rate increases with no warning in spite of having a contract.

I know that I will be billed if someone comes to my home. I'm told to go to the shop, pick up the equipment and ask how to do it if I want it to be free, but kneeling, etc. is not something I will do so I pay someone to come.

I have a secret: Ask them to schedule an Xfinity worker and "not a contractor". The people directly employed by Xfinity are so much better than the contractors. When I did this, the guy who came was the best home worker I have ever met in my life. He is still "my hero" due to his work ethic. He did great work. (Bit off topic: He was a lot like Will Smith's character in "Pursuit of Happyness" if you saw that movie...if you did not, I thought it was really good an inspirational).

[charlieo1126@gmail.com]

It’s not about being sensitive, it’s about respect , I sent much of 40 years in the hot spots of the world , no matter whether they were common people, rich people , bar girls or whoever I always treated them with respect a lesson learned early in life from my mother and quite frankly one of the only lessons I practiced besides the one that we are all the same no matter what color, gender or religion

[Michael G.]

t.

I'm told to go to the shop, pick up the equipment and ask how to do it if I want it to be free,



I don't understand how they can just hand over equipment at the store.

I had trouble with their controller once.
I called and the repair man and he told me next time just go to the store and they will give you a new controller. :shocked:

What happens if the trouble isn't the controller

[Velvet]

I was told by a millennial at Walmart one day after seeing her name tag, I politely call
her a "Kathy".

She went on to tell me : People now days don't like to be called by their first names
especially when you don't know me and it's insulting to us workers."
"We only wear these name tags because it's a policy of Walmart."

How's that for me acting politely in my senior years

It is all in the intent, when I tell my little anoles to scatter in my native language - they understand! Of course following up with Windex helps. ;)

[kathyspear]

I was told by a millennial at Walmart one day after seeing her name tag, I politely call
her a "Kathy".

She went on to tell me : People now days don't like to be called by their first names
especially when you don't know me and it's insulting to us workers."
"We only wear these name tags because it's a policy of Walmart."

How's that for me acting politely in my senior years

She should have been fired for being rude to a customer.

kathy

[retiredguy123]

Welcome to Xfinity - I signed a two year contract and they said no change in price for that period of time -- signed in December and in February the price went up - when I checked it out they said the service did not increase but the "additional fees" increased -- THEY SUCK but what are you going to do??
The standard Xfinity contract states that certain fees can increase during the 2 year agreement.

[Velvet]

She should have been fired for being rude to a customer.

kathy

Yup, reminds me of when I went shopping and in my retirement years - after years of being called “Doctor” (academic not medical), some service personnel calls me “Sweetie”. But then, I’m not about to correct them, maybe they call their mom,
“Sweetie” too.

What it comes down to, in my opinion, is respect. We, every one of us, needs respect. It costs so little to give and it is so much appreciated. In our home, even the cat and the dog gets respect.

[JMintzer]

I was told by a millennial at Walmart one day after seeing her name tag, I politely call
her a "Kathy".

She went on to tell me : People now days don't like to be called by their first names
especially when you don't know me and it's insulting to us workers."
"We only wear these name tags because it's a policy of Walmart."

How's that for me acting politely in my senior years

Sounds more like a "Karen"...

[fdpaq0580]

I was told by a millennial at Walmart one day after seeing her name tag, I politely call
her a "Kathy".

She went on to tell me : People now days don't like to be called by their first names
especially when you don't know me and it's insulting to us workers."
"We only wear these name tags because it's a policy of Walmart."

How's that for me acting politely in my senior years

I'm finding this whole "chick" sidetrack very entertaining. I, like others, grew up thinking certain words were simply like a nickname or alternative word. The meaning, good, bad, neutral, we're conveyed by infection. Any term can be conveyed as friendly or not with inflection. GENTLE-MEEEN! REALLY! Harrumph! Could have written "the WOMAN on the phone" (capitols to show emphasis on "woman) and it wouldn't have changed the meaning one bit without the inflection.
Reality is that some are overly sensitive and some are totally Insensitive. Overly sensitive can remove the drama by simply considering the source of the offending word. Totally insensitive have it harder because they are genuinely clueless.
Always remember and never these words of the great philosopher, Anonymous, "Sticks and stones may break my bones but names will never hurt me".

[Michael G.]

my apologies for the chick. Dingbat was more appropriate.

ouch!

[Michael G.]

I've heard many times people ask before a conversation, "Can I call you Bill, or Jean, or Sue," to be polite

[Larchap49]

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.

Seems a contract means nothing except you are locked in and they aren't, our bill goes up monthly

[Velvet]

Seems a contract means nothing except you are locked in and they aren't, our bill goes up monthly

That is strange, I did not know they could do that. We had a contract for 12 months at $25 for introductory internet and that was all that ever came out of my bank account. For 2 years. Then after talking on the phone to various people at Xfinity for about a week, it went up to $30 and so far that is all that comes out of my bank account. Do they give you warning about new fees first?

[Velvet]

Another thing I noticed that Xfinity has promoters call you with real deals. This happens about once a year. I missed out on a genuine offer because I thought it was scam. The offer is about half price for their regular service for 12 months.

[OhioBuckeye]

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.

Don’t know how much TV your family watches. Personally I would go back to an antenna. When we lived there we got 46 channels on it. Unless there’s some special channel you like. Also no cable bills. Where we live now our cable TV is FREE, get over 200 channels. For $5.00 a month I can get movie channels & about anything else you want. Just a suggestion!

[bdst23]

3 years with Xfinity so far no problems. Initially we had the intro $25 per month internet, annual contract, worked well for ring camera and our 2 iPads and streaming YouTube TV. We bought our own modem. Guy came to instal it and put it in the wrong place and they promised to change the cable placement for free, but we changed the furniture so it’s ok. We have TVs everywhere in the house so I bought a booster and put it in the middle of the house. I am not sure it helped but we can get streaming with no buffering on every TV. This year Xfinity himmed and hawed and wanted to raise the price. After some conversation we are now paying $30 per month we are in a year contract. As snowflakes we are okay with their service.

Did you get one of their boosters or did you get one on your own? What brand do you have? Thanks!

[irishwonone]

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.
Love the Parrot. Not the bill.😀

[Petersweeney]

Growing up there was a girl who had a nickname - chicky.

[OhioBuckeye]

Whenever anybody subscribes for cable from a cable company for cable TV. They think they’re getting a deal. But usually the deal they think they got always has a catch to it, always. Sooner or later they’ll get more money out of you. The best deal out there is a $50. antenna. You may only get 40 or 50 channels, but you’ll never get a price increase. I don’t have a problem with mine yet, but not saying I won’t, but mine is free with Frontier & I’ve been with them for 2 1/2 yrs.

[ThirdOfFive]

I was told by a millennial at Walmart one day after seeing her name tag, I politely call
her a "Kathy".

She went on to tell me : People now days don't like to be called by their first names
especially when you don't know me and it's insulting to us workers."
"We only wear these name tags because it's a policy of Walmart."

How's that for me acting politely in my senior years
Sometimes acting politely can turn around and bite you.

Some years back, I was holding a door open for a woman at some store. She rather frostily told me "I can open my own doors--thank you". So I closed it, which judging by the look on her face got her even more irritated.

[csue925@gmail.com]

Ditched big cable bills for a Firestick from Amazon. Use Xfinity only for internet and cable access to 3 TVs. Pay $65/mo and have more access to shows than when I paid over $200/month. I can access special sports programs and premium channels. I can watch news from our former hometowns of Houston and Cleveland. Fortunately I have a sister who is a wizard at this stuff. There are several folks in TV who can set it up for you. If you are on Nextdoor you can search for them. Great for those on a limited budget!

[Fenster]

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.

Plus they Jack up the prices at the two year mark. Dumped them for Spectrum.

[retiredguy123]

Plus they Jack up the prices at the two year mark. Dumped them for Spectrum.
The price increases after your 2 year contract expires. But, if you visit the store in person before the agreement expires, you can initiate another 2 year agreement at the same or lower price. A lot of customers notice an increase in their monthly bill when the agreement expires and they assume that Xfinity increased the price. But, it is usually a result of the 2 year agreement discounts expiring and being removed and converting to a month-by-month rate. It is important to mark on your calendar when the agreement expires and to set up another one in advance.

[Velvet]

I ordered signal booster from Amazon:

TP-Link AC2600 WiFi Extender(RE650), Up to 2600Mbps, Dual Band WiFi Range Extender, Gigabit port, Internet Booster, Repeater, Access Point,4x4 MU-MIMO

Just checked and it costs now $110 - I can’t recall what I actually paid.

[Babubhat]

Always say cancel upon promotional rate expiration. Over and over. You are incremental income, they won’t let you go

[Rsenholzi]

Good luck! I changed to Spectrum and my cable started cutting out for hours on end and freezing. They came and the problem was their equipment and suddenly my bill was $75 higher. They told me , oh , your bill goes up prior to the promotional year so you get used to paying the higher rate! Don’t worry though because it won’t go up any more😳. This was 7 months into the promotion. Are much talking and finally talking with a supervisor the charge was suddenly removed Ann don’t is supposedly going back to the promotional rate. Going back to Comcast - at least there I was getting the stations I wanted. I saved for 7 months but didn’t get any of the stations I normally watched with Comcast and was promised when I switched.

[Aacosner]

Interested in learning more

The Villages Cord Cutters Club posts some videos and reviews that are good for those looking to cut the cord: Cord Cutting Resources | The Villages Cord Cu (https://www.thevillagescordcutters.com/cord-cutting-resources).

The club hasn't restarted meetings yet, but when they do it's a good place to go to learn and ask questions.

[SKBandME]

Whenever anybody subscribes for cable from a cable company for cable TV. They think they’re getting a deal. But usually the deal they think they got always has a catch to it, always. Sooner or later they’ll get more money out of you. The best deal out there is a $50. antenna. You may only get 40 or 50 channels, but you’ll never get a price increase. I don’t have a problem with mine yet, but not saying I won’t, but mine is free with Frontier & I’ve been with them for 2 1/2 yrs.

If I can ask .. What channels do you receive with an antennae? Do you get the major networks?