Glenview restaurant arrogance

[jtdraig]

A group of women went to Glenview yesterday for lunch. There were eight of them. The food and service were OK BUT one woman asked for a little cup of salad dressing "That will be 75 cents extra"; another asked for an additional slice of lemon "That will be 15 cents extra"..and when barely done were asked to leave because another group was coming behind them. When these issues were addressed to the Manager: "You are only a group of eight, you won't have any impact on us".....Nice attitude for a Manager. We won't be going back there at all. barf

[RichieLion]

When our golf group picked Glenview for lunch following a round and was saddled with some borderline disrespectful attitude from the staff to a request from a diner, and an order mistake from another diner, and a complaint was made to the manager, we were told the same thing "you're not happy?, don't come back". We're taking his advice also.

[Pturner]

Wow. That's beyond the pale. Does anyone know if Glenview is under new management? We've always had good food and service there.

[nkrifats]

With that attitude, I can find other places to eat and spend my dollars.

[zcaveman]

The last two times we were there they did not have the roast beef sliders and it was only 1:30. The last time, we both got the rib-eye steak sandwich. The missus asked for extra horseradish and was told it was $1.00. Since I don't use horseradish I gave her mine.

I have always liked Glenview but I am thinking of taking it off of my list of favorite places to eat if they keep nickle and dimeing us to death.

[Minnesotalyn]

When my husband Mike and I were down this summer we decided to go for the Friday night lobster. After a couple of bites, I noticed it was still kind of raw. I told the waitress and she was very nice and took it back. When she brought it back it still wasn't done, so I'll never go back for the lobster special.:yuck:

[Mudder]

Wow, shocking ! We have not had bad experiences there so will continue to go there until that attitude is used on us.

[sunday]

I agree! That is very shocking!
We go to Glenview with regularity, actually it is one of our favorite places.
We have never been treated poorly or had a bad experience..

It's always ashame to hear others plights... but, I too, will continue to support Glenview until my personal expierence warrents otherwise.

According to reviews on idine, incidents of poor experiences at this restaurant are actually few and far between??? Don't take my word for it.
http://www.idine.com/details.htm?search=true&merchantId=102535&reviews=true

[sunday]

It looks like the original poster is a member of idine as well...

[bigalibaba]

A group of women went to Glenview yesterday for lunch. There were eight of them. The food and service were OK BUT one woman asked for a little cup of salad dressing "That will be 75 cents extra"; another asked for an additional slice of lemon "That will be 15 cents extra"..and when barely done were asked to leave because another group was coming behind them. When these issues were addressed to the Manager: "You are only a group of eight, you won't have any impact on us".....Nice attitude for a Manager. We won't be going back there at all. barf

My Golf Group, between 10 and 24 regularly have lunch at Glenview following Golf. We have NEVER experienced any of the issues described! On numerous occasions, I personally have asked for and received additional Salad Dressing. If I asked, I'm sure I could get a whole lemon. Of course, we treat our Servers courteously and Tip well. Got to be more to this than meets the eye!

[tpop1]

Of course, we treat our Servers courteously and Tip well. Got to be more to this than meets the eye!

Let me see if I understand....

Over and over on the board, people are chided if they report bad restaurant experiences with the response "Did you speak to the manager?"

In this thread TWO people report the same experience with a Glenview Manager and they get an response, "well I've never had an issue so it must be you." Too bad the manager(s) in question was/were not named here.

Obviously there is at least one manager there with a bad attitiude who is upcharging for things like Lemon wedges. VERY SHORTSIGHTED.

I have always enjoyed Glenview but have also always gotten sound advice from the members of this board, so I will wait til the membership reports the the problems at Glenview have been remediated.
_

[swrinfla]

I'm surprised.

I had lunch there last Tuesday with a party of 12. We were seated easily, even though there'd been no notice that we were coming. There were two other parties of about the same size nearby in the same dining room.

Our party was handled expertly by one - yes, one - waitress. She didn't screw up the drink orders nor the meal orders. I don't know that anyone asked for extras, but I'd have been very startled if there'd been a charge.

And, there was no question when she learned we wanted separate checks. They were provided smilingly, and correctly. A 20% gratuity was built in. We had a grand time, with good food and fine service.

SWR
:beer3:

[Bogie Shooter]

Let me see if I understand....

Over and over on the board, people are chided if they report bad restaurant experiences with the response "Did you speak to the manager?"

In this thread TWO people report the same experience with a Glenview Manager and they get an response, "well I've never had an issue so it must be you." Too bad the manager(s) in question was/were not named here.

Obviously there is at least one manager there with a bad attitiude who is upcharging for things like Lemon wedges. VERY SHORTSIGHTED.

I have always enjoyed Glenview but have also always gotten sound advice from the members of this board, so I will wait til the membership reports the the problems at Glenview have been remediated.
_

Why not see for yourself?

[jtdraig]

What you see if what happened.

[tpop1]

Why not see for yourself?

As I said, I tend to heed what people here are telling me. Haven't steered me wrong yet.

Two people here telling me there is a manager there with such a bad attitude, I know there is an issue there.

I don't need a hundred bad reviews, like another Country Club restaurant here, to know there are issues.

With so many eating establishments available in TV, without issues, why risk it. For example, Mallory is just as close, in distance and in style. When things shake out at Glenview, I'll know it because people here will tell us.
_

[sunday]

I believe Glenview and Mallory are sister restaurants...same operator.

It never ceases to amaze how people get so lost in second hand gossip, rendering them incapable of independant thought or experience. One of the reasons I use my homes in TV as investment rather than residence.

Still making my own decisions...

[mokey]

Yes, were not to smart. I don't blame you for not living here.

[golfnut]

jtg, were you in the group with the issue you posted about....gn

[Pturner]

Let me see if I understand....

Over and over on the board, people are chided if they report bad restaurant experiences with the response "Did you speak to the manager?"

In this thread TWO people report the same experience with a Glenview Manager and they get an response, "well I've never had an issue so it must be you." Too bad the manager(s) in question was/were not named here.

Obviously there is at least one manager there with a bad attitiude who is upcharging for things like Lemon wedges. VERY SHORTSIGHTED.

I have always enjoyed Glenview but have also always gotten sound advice from the members of this board, so I will wait til the membership reports the the problems at Glenview have been remediated.
_

Hi Tpop,
In fairness, I don't see that anyone on this thread has been chided for reporting a bad experience, although others have reported favorable experiences at Glenview. Are the reports of bad experiences sound, but reports of positive experiences unfounded?

Glenview is one of our favorites, so we're not ready to abandon it. That doesn't mean that I blame the posters who had a negative experience. I appreciate their posts, will heed their warnings and hope my own excellent experiences at Glenview continue. If not, I'll let you (and management) know.

[Midge538]

Why not see for yourself?

No need .. just check the scorecard; a 'double bogey' is a 'double bogey.'

[chuckster]

OUCH!!...............

Tonight we had a group of 8 and everyone happy, no complaints about food or service. We go there at least once and sometimes twice a week. I also think this is a personal issue with the original post. We have patronized Glenview for 6 years now and always, I say always have been pleased with food and service. Believe me when I say "if momma's not happy, nobody's happy". AND we always tip 20% and more. Gee, maybe that's why we have such good service, Ya think?.................

[downeaster]

Never had a bad experience at Glenview. We tip at least 20%. When we get the inexpensive lunch special we tip a little more. We figure the wait person works just as hard delivering a cheap lunch as an expensive lunch.

As a matter of fact, we rarely have a bad experience at any of restaurants in The Villages or surrounding area. Had a burned flatbread at Urban Flats some time ago. They rectified the problem to my complete satisfaction.

We always enjoyed the food and service at Thai Orchid. I was always surprised how little business they had. Sorry they didn't make it.

[Bogie Shooter]

No need .. just check the scorecard; a 'double bogey' is a 'double bogey.'

And this means??

[graciegirl]

No need .. just check the scorecard; a 'double bogey' is a 'double bogey.'

I think what Bogie said was very reasonable.

And usually Bogie is a birdie shooter. (in my book)

[Bogie Shooter]

I think what Bogie said was very reasonable.

And usually Bogie is a birdie shooter.
Thanks Gracie but, usually is too strong a term.:laugh:

[graciegirl]

Thanks Gracie but, usually is too strong a term.:laugh:

I don't know about your golf game Bogie, but on this forum, you usually shoot birdies. Your posts are considered and helpful...and sincere.

[zcaveman]

The last two times we were there they did not have the roast beef sliders and it was only 1:30. The last time, we both got the rib-eye steak sandwich. The missus asked for extra horseradish and was told it was $1.00. Since I don't use horseradish I gave her mine.

I have always liked Glenview but I am thinking of taking it off of my list of favorite places to eat if they keep nickle and dimeing us to death.

My complaint was about the additional charge for an extra helping of horseradish. No restaurant ever puts enough dressing on the salad and we always as for extra. Now they want to charge $1.00 for extra. That is what sucks.

I don't care how much you tip. That was not the question. Since I do not tip until after the meal, I expect good service and no extra charges through out the meal.

For you all that are defending Glenview, read the posts! And maybe try to order extra dressing and sauces and see if it is free.

[graciegirl]

Z, I agree that would be annoying.

Bogie Shooter said "Why not see for yourself? "
which is a good idea.... but maybe if some of us called there, or a LOT of us called there and asked, "How much does it cost if you ask for extra salad dressing?" then the management would kind of understand that more than a few were aware and annoyed at the extra charge.

I have only eaten there three times, and each time it was very pleasant.

[dillywho]

My complaint was about the additional charge for an extra helping of horseradish. No restaurant ever puts enough dressing on the salad and we always as for extra. Now they want to charge $1.00 for extra. That is what sucks.

I don't care how much you tip. That was not the question. Since I do not tip until after the meal, I expect good service and no extra charges through out the meal.

For you all that are defending Glenview, read the posts! And maybe try to order extra dressing and sauces and see if it is free.

Please don't base your tip on the restaurant's policies for charges. The waiters/waitresses have no control over that. Management/ownership control policy and price.

Wait staff tips should be based according to their services only and if it's not good, then tip accordingly. Do the same for tipping if the service is outstanding, as well.

[redwitch]

I'm not a frequent diner at Glenview, so I'm not going to comment about any personal experience I have had, other than to say there was nothing negative in my experiences. However, if I asked for extra dressing or another slice of lemon and was told there was a charge for it, two things would happen: (1) I would say forget it and (2) I wouldn't come back.

Two posters have stated that they complained to the manager, who basically told them if they didn't like it, they didn't have to come back. That attitude is inexcusable. If it was the manager (I've known of a few instances where a server pretended to be the manager either to keep a friend out of trouble or to ruin a restaurant's business), then there is NO excuse for that manager.

What I would ask is that someone who is a regular patron of Glenview and who at least knows the manager well enough to say hi ask the manager if this did in fact occur and why (I'm really hoping it was a disgruntled employee). It might be nice if the manager cared enough to post his side here, at least if he wants the business -- both about the extra charges and the take it or leave it attitude.

[jtdraig]

The answer to multiple questions:

1. I posted this on behalf of the group that ate there. Most are talkofthevillages people but I talked to the individual who made the reservation and worked with the waitstaff and talked to the manager. This morning, all of the Group played golf and continued to confirm what occurred at Glenview. I posted this for the individual who had the direct discussion with the manager and is not a member of this website...however, she will be joining.

2. This is a Group who has been in the Villages for 4+ years. Most are generous tippers. For example, my wife and I believe that 25% is appropriate for exemplary service. None of the waitstaff was a problem in this occurrence. They don't set the policies. They serve the food and advise of charges that management has set. The waitstaff was appropriately tipped.

3. This was a professional exchange as confirmed by more than six of the members who witnessed the discussion with the Manager.

4. We have had positive experiences at Glenview. This one was over the top ugly and needed to be reported. As it turns out, one of the members of the Group knows the GM and will be having a discussion about this incident and the restaurant manager.

5. One can only hope that this was an aberration but with the attitude of the manager, in my opinion, this is a potential problem for Glenview.

That is all I can report.

[Mudder]

We went with a group to Glenview for lunch today. One person asked for extra lemons in her water, the waitperson said that will be 75 cents extra, everyone expressed shock. Waitperson explained that because of cold winter citrus prices are up now. So person said she didn't want extra lemons. Waitperson brought them anyway, didn't charge for them. We all felt for the waitperson having to tell us about the new extra charge, she seemed embarassed about having to say it. Food was good , served in a quick effecient manner. We like it there, will continue going there.

[graciegirl]

We went with a group to Glenview for lunch today. One person asked for extra lemons in her water, the waitperson said that will be 75 cents extra, everyone expressed shock. Waitperson explained that because of cold winter citrus prices are up now. So person said she didn't want extra lemons. Waitperson brought them anyway, didn't charge for them. We all felt for the waitperson having to tell us about the new extra charge, she seemed embarassed about having to say it. Food was good , served in a quick effecient manner. We like it there, will continue going there.

This is off track...but. Our granddaughter who is a junior in college has had a summer job being a waitress at Max and Ermas. She said that a lot of people order water and extra lemons and make their own lemonade.

When they make their own lemonade the customer saves money, the restaurant loses money and the waitress doesn't get that lemonade as a percentage on her tip. Maybe that was happening too, on top of the bad citrus season...who knows? Hard to know why the restaurant doesn't raise prices and absorb the charge.

It is very rude to tell a patron to "take it or leave it." That isn't how you encourage business for sure. I always wonder how people fail to see that bottom line.

[jtdraig]

We went with a group to Glenview for lunch today. One person asked for extra lemons in her water, the waitperson said that will be 75 cents extra, everyone expressed shock. Waitperson explained that because of cold winter citrus prices are up now. So person said she didn't want extra lemons. Waitperson brought them anyway, didn't charge for them. We all felt for the waitperson having to tell us about the new extra charge, she seemed embarassed about having to say it. Food was good , served in a quick effecient manner. We like it there, will continue going there.

Rock and roll....good for you!

[Autoshow]

A group of women went to Glenview yesterday for lunch. There were eight of them. The food and service were OK BUT one woman asked for a little cup of salad dressing "That will be 75 cents extra"; another asked for an additional slice of lemon "That will be 15 cents extra"..and when barely done were asked to leave because another group was coming behind them. When these issues were addressed to the Manager: "You are only a group of eight, you won't have any impact on us".....Nice attitude for a Manager. We won't be going back there at all. barf

Apparently the writer of this was not there,I doubt very much that it happened the way he is saying,I myself go there often, and also with big groups 10 to 14 and never have been treated like that or witnessed anything like that. I would suggest you check the facts first,and not go by hearsay.
Things like that do the restaurant harm that it does not deserve.

[schotzyb]

Apparently the writer of this was not there,I doubt very much that it happened the way he is saying,I myself go there often, and also with big groups 10 to 14 and never have been treated like that or witnessed anything like that. I would suggest you check the facts first,and not go by hearsay.
Things like that do the restaurant harm that it does not deserve.

The original poster has been a member here since 2007 and has made some valuable posts. I doubt very seriously that he has an ulterior motive for making this post. And besides that, my golf group has experienced the exact same thing he describes in his post

[Taltarzac]

I would wait until we can get the scoop on this matter from the parties who were actually there like the diner and her companions or better yet the manager involved before making up your mind. Hopefully, one of these people will post the story on TOTV.

[texasfal]

I was with my 7 friends last Sunday for lunch. My girlfriend asked for extra lemon for her iced tea. They told her it was 15 cents a slice. Then they lost her order. All 7 of us were finished before they brought her food out. No apology from the server or the manager. Only told, the computer dropped her order.

[redwitch]

Apparently the writer of this was not there,I doubt very much that it happened the way he is saying,I myself go there often, and also with big groups 10 to 14 and never have been treated like that or witnessed anything like that. I would suggest you check the facts first,and not go by hearsay.
Things like that do the restaurant harm that it does not deserve.

Maybe if only jt had posted about an incident like this without having been present, it might well qualify as an attempt to harm the restaurant, but if you read this thread carefully, there were at least two separate incidents reported where a manager told a customer to not come back if s/he didn't like the policies; several confirmations of the additional charges for extras.

This is not the first thread complaining about the poor management at Glenview. There have been a few. I wonder if the problem is one manager since the complaints are not consistent. If so, it is past time for that manager to get out of the public service industry.

Again, I really wish someone would talk to the GM of Glenview and ask the GM to do a post here explaining policies and what, if anything, is planned to rectify some of the issues mentioned here.

[Bogie Shooter]

The answer to multiple questions:




4. We have had positive experiences at Glenview. This one was over the top ugly and needed to be reported. As it turns out, one of the members of the Group knows the GM and will be having a discussion about this incident and the restaurant manager.


That is all I can report.
Has this happened? If not it should be done very soon by one or more members of the offended group. After your meeting I believe it would be appropriate for you to share the results here on TOTV.

[sunday]

I spoke with the GM last night... Although he wishes not to engage this forum, he did express sincere apologies for any confusion or feeling of ill will towards his policy's.

He explianed that they run negitive profit margins(out of pocket) for 3 month in the summer in an attempt to keep ALL of their staff employed, and are trying a couple different approaches to avoid taking "across the board" price increases. This winter they don't want to do away with all the great special menus and promotions as they traditionally only run in the summer months. They realized that the "nit-picking" was a bad idea, have stopped the sundry charges, and are exploring other options.

Next, I asked about the the situation mentioned by the poster... The manager in question was him and he had read the complaint on idine. His account is that only 20% of 1 side of the conversation is mentioned in this grievence. That the party in question was finished eating and paid when they volenterily relinquished the table to make room for the volume of people piled at the front door(one of the groups posted here, this was last Tuesday). One member and an aquantence approached him, expressing concern over this dressing up-charge. His version is that she was rather indignant, with no desire for discussion on the matter or to come to an amicable resolution. She had said that she was not coming back, ever, on the front end of the conversation and several times there-in. He added, that he loves his guests and will work with anyone on any issue, mentioning his willingness to do so, with regularity, against his policies on large groups and reservations. He said, "Glenview's kitchen is 850sqft, we're just not equipt to service large groups with out a pre-ordered menu." adding, "we do all the time...but in the best interest of all of or guests, it has to be on our terms. Some people don't understand that. We do what when can when we can, some groups are willing to work with us other's are not."

I hope this brings some clearity.

On a side note, we had the twin Lobster tails... Service and food.... Supreme.

[Bogie Shooter]

Isn't it great when you hear both sides of a story?

[chuckster]

Thanks for the post Sunday.

Bogie.....How true as some just can't stand to tell the true "facts" of an incident and are apt to embellish second hand info. jmho

Knew there was more to hear. we are there 2 times weekly and don't seem to have the same negative issues mentioned. Comes down to personal attitudes (manners) and "reasonable" expectations. again jmho

[redwitch]

It's really a shame the GM doesn't want to post here. It really does make a difference. Even so, sounds like Sunday did a good job on the issue of up-charges and the one incident and letting us know the GM's side of the story. However, there's still the question of the second incident where the manager again told the customer to not come back. Once with an irritating customer I can understand, twice is a bit much.

As I've said, I'm not a frequenter of Glenview (love Cane Garden too much, but haven't been there in a while, either), so I really have no clue how good or bad it is. However, it is a golf course restaurant. Large groups are part and parcel of the agenda for them. That he says they're not equipped for a large group makes little sense to me. Sounds like some really poor planning on someone's part if the kitchen is too small to accommodate a large group -- what does it do when it is full? A large group really isn't that much more difficult than having tables show up at the same time.

[BlueHeronFan]

Wow!, Negative profit margins for 3 months. Sounds like a refresher course in Econ 101 is in order. That $.15 slice of lemon sure is going to drive up the income, and keeping everyone employed when there are no customers for the Positive profit margin. How progressive of this manager.

I've been to Cane Gardens during the summer and it has been packed nearly every time.

Here is all that is needed.

Excellent Service.
Decent menu.
Specials that are available during the slow season to bring in customers. More customers equal more spending, equal more cash flow. sheesh!
Treating everybody as if you want them to return because the experience is so positive.

Then it sort of takes care of itself due word of mouth.

btw, I have been to Glenview ONCE. Let's just leave it at that.

[Bogie Shooter]

Wow!, Negative profit margins for 3 months. Sounds like a refresher course in Econ 101 is in order. That $.15 slice of lemon sure is going to drive up the income, and keeping everyone employed when there are no customers for the Positive profit margin. How progressive of this manager.

I've been to Cane Gardens during the summer and it has been packed nearly every time.

Here is all that is needed.

Excellent Service.
Decent menu.
Specials that are available during the slow season to bring in customers. More customers equal more spending, equal more cash flow. sheesh!
Treating everybody as if you want them to return because the experience is so positive.

Then it sort of takes care of itself due word of mouth.

btw, I have been to Glenview ONCE. Let's just leave it at that.

I see you are a Cane Garden fan. And I understand what you are saying about Glenview.
But all of our country clubs and other reataurants get ripped about every 6 months. So Cane may be at the top of your list now......go back to January and see what was being said then.
https://www.talkofthevillages.com/forums/showthread.php?t=26288&highlight=cane+garden

BTW I enjoy both Cane and Glenview. And see for myself if they are really as bad as some poster say.

[LuvItHere]

I spoke with the GM last night... Although he wishes not to engage this forum, he did express sincere apologies for any confusion or feeling of ill will towards his policy's.

He explianed that they run negitive profit margins(out of pocket) for 3 month in the summer in an attempt to keep ALL of their staff employed, and . . have stopped the sundry charges, and are exploring other options.

Next, I asked about the the situation mentioned by the poster... The manager in question was him and he had read the complaint on idine. His account is that only 20% of 1 side of the conversation is mentioned in this grievence. . . . We do what when can when we can, some groups are willing to work with us other's are not."

I hope this brings some clearity.

On a side note, we had the twin Lobster tails... Service and food.... Supreme.

WHEW!!!! The Burst in the Bubble exists no longer!

[nkrifats]

I spoke with the GM last night... Although he wishes not to engage this forum, he did express sincere apologies for any confusion or feeling of ill will towards his policy's.

He explianed that they run negitive profit margins(out of pocket) for 3 month in the summer in an attempt to keep ALL of their staff employed, and are trying a couple different approaches to avoid taking "across the board" price increases. This winter they don't want to do away with all the great special menus and promotions as they traditionally only run in the summer months. They realized that the "nit-picking" was a bad idea, have stopped the sundry charges, and are exploring other options.

Next, I asked about the the situation mentioned by the poster... The manager in question was him and he had read the complaint on idine. His account is that only 20% of 1 side of the conversation is mentioned in this grievence. That the party in question was finished eating and paid when they volenterily relinquished the table to make room for the volume of people piled at the front door(one of the groups posted here, this was last Tuesday). One member and an aquantence approached him, expressing concern over this dressing up-charge. His version is that she was rather indignant, with no desire for discussion on the matter or to come to an amicable resolution. She had said that she was not coming back, ever, on the front end of the conversation and several times there-in. He added, that he loves his guests and will work with anyone on any issue, mentioning his willingness to do so, with regularity, against his policies on large groups and reservations. He said, "Glenview's kitchen is 850sqft, we're just not equipt to service large groups with out a pre-ordered menu." adding, "we do all the time...but in the best interest of all of or guests, it has to be on our terms. Some people don't understand that. We do what when can when we can, some groups are willing to work with us other's are not."

I hope this brings some clearity.

On a side note, we had the twin Lobster tails... Service and food.... Supreme.

Sunday, Thanks for the other side of the story.

[schotzyb]

There is always two sides to every story and all that remains is which story makes the most sense to each person reading these posts. For me, it is simple since a similar incident happened with a group I was with at the same Country Club.

[Pturner]

Sunday,
Thanks for talking with the manager and thanks for relaying the conversation.

[sunday]

No Problem...

The real truth is... nobody really knows what happened except the 2 parties involved, niether of which has posted here. So, technicaly, this is all "Pary-Line" B.S...

Not discounting any other's.... My experience with Glenview has been this;

I have had some good meals, and some not so good meals, but for the most part thay are well prepared, creatively presented, and priced about 40% below market value(at least in the summer when I spend most of my time in the area). However! The staff/service has ALWAYS been friendly, and there is clearly an ere of good moral in the air,.. I have always been welcomed with a smile... and that is my experience. And to my several decades experience in the service industry...that folks is NOT the result of management with poor attitudes. JMHO.

[jtdraig]

I was just going to let this go and this is my last post on the subject. Two of the women who were in the group are members of Indine and posted their experiences exactly as I described them. They will be going to Owner to discuss their experience. For those of you who love Glenview with good morale in the air, great, have at it, and enjoy!!! I don't really care. Sunday would have you think I am a disgrunted employee but I am a happily retired Villager who thinks an injustice was done and let you know. The fact that two of the group posted their views is exoneration for me. I knew how this would go when I posted it and you didn't disappoint me. It's Talkofthevillages in ii's purest form. We have removed Glenview from our places to eat and so have multiple others in our area who know these women and who know what happened. Peace and love to you Dude..and accuracy in the future!!!!:wave:

[Tbugs]

I have had dinner as well as Sunday brunch at Glenview serveral times and never had a problem with either service or food.

Charging extra for salad dressing, lemon, or horseradish is hard to believe. If that ever happened to me, I would not return - but in the meantime, I will continue to frequent Glenview.

Treat the waitstaff like they are humans and give them respect.

[mikeandnancy1112]

With all the bad stuff we have been hearing about Glenview our group won't eat there anymore.

[whartonjelly]

One rotten apple can spoil the barrell. have you ever bought strawberries to find out one is bad? I agree, leaving a good tip with a good tip may improve the service. Just like sending someone home on suspension WITH pay, can make a person think about the problem rather than being a victim with no pay. No one feels sorry for you. Usually they come back refreshed and ready to tackle the problem. A manager once told a whole class that.

[ladylake1]

I too had a bad experience recently at Glenview. Had eaten there many times before with no problem. Found menu more limited (couldn't even get a simple baked potato) and the wait staff not thorough in explanation of specials and options (which were severely limited). Did contact manager but response was unsatisfactory as he made it appear no reason to voice my concerns. Enough for me not to go back there. A courteous reply that was customer oriented would have given me a different attitude.