More Xfinity deception

[Arctic Fox]

My monthly bill for 50Mbps internet has just gone from $20 to $49.

Occasionally I have success in negotiating it back down, but this time I decided to check what "offers" they have.

For $1 per month extra I can get 100Mbps, which sounds like a good deal until I tried to lock it in. In actuality, I would have to sign up for $60 per month, then change from payment by credit card to bank account, and the rate would rocket after 12 months, none of which was highlighted in the original offer.

[davem4616]

brings back memories of the lyrics to that old "Captain and Tennille" song....

"My momma told me, you better shop around"

[fdpaq0580]

My monthly bill for 50Mbps internet has just gone from $20 to $49.

Occasionally I have success in negotiating it back down, but this time I decided to check what "offers" they have.

For $1 per month extra I can get 100Mbps, which sounds like a good deal until I tried to lock it in. In actuality, I would have to sign up for $60 per month, then change from payment by credit card to bank account, and the rate would rocket after 12 months, none of which was highlighted in the original offer.

Bait and switch? Better Business Bureau, one more complaint on the way.
What ever happened to "Truth in Advertising"???
😑

[Garywt]

Every rate they have seems to be good for one or two years. Between up north and Florida I think I send them about $500 a month.

[Stu from NYC]

They raised us by about $ 20 in Jan at the end of our "two year contract". This was the second increase and when I questioned it got 5 minutes of gobblygook that made no sense to me.

When I asked about changing rate before we left the girl pretty much said bye. When I asked if this is dept to help keep customers before they left she said yes it was.

Just like our internet/cable provider in Va they have the policy of talking nonsense so customer knows less than they did before after the phone call.

[retiredguy123]

Xfinity's pricing scheme operates on a one-year or two-year contract agreement. These agreements always include monthly discounts. But, when the agreement period ends, the discounts are automatically removed from the bill. So, it is important to know when your agreement expires, and to set up a new agreement before the old agreement expires. You should do it in person, not on the phone. I recently went to the Xfinity store and started a new two-year agreement, my monthly cost actually went down, and I increased my internet speed from 400 mbps to 600 mbps. One reason that Xfinity has a bad reputation is that many customers forget that they have a contract. So, when the discounts are removed, they think that Xfinity arbitrarily raised their price.

[GpaVader]

This is nothing new and it's not deceptive. Insurance companies do it all the time and call it an introductory rate. They sign you cheap and then slam with the real rate in 6 months or a year. Buyer beware....

[Arctic Fox]

This is nothing new and it's not deceptive. Insurance companies do it all the time and call it an introductory rate. They sign you cheap and then slam with the real rate in 6 months or a year. Buyer beware....

I agree that taking away the introductory period is not deceptive - I was fully prepared for that - but offering me a deal on line then adding costs and restrictions as I make my way through the application process most certainly is.

I got my previous $49 rate cut to $20 by going into the store (Rolling Acres) and asking about adding a phone, so I'll try that again once the snow has thawed.

[OrangeBlossomBaby]

My monthly bill for 50Mbps internet has just gone from $20 to $49.

Occasionally I have success in negotiating it back down, but this time I decided to check what "offers" they have.

For $1 per month extra I can get 100Mbps, which sounds like a good deal until I tried to lock it in. In actuality, I would have to sign up for $60 per month, then change from payment by credit card to bank account, and the rate would rocket after 12 months, none of which was highlighted in the original offer.

You're lucky that you were only paying $20. I've been paying $50 since we moved in. They also doubled our speed from 50mbp to 100mbp at no "extra" charge. We're locked in til May, and then I call them and threaten to cancel unless they give us whatever "deal" for new customers charges the same $50 as the last deal did.

That's what I do every year. At the end of the year, ALWAYS call them. That's how the deal works.

[Stu from NYC]

You're lucky that you were only paying $20. I've been paying $50 since we moved in. They also doubled our speed from 50mbp to 100mbp at no "extra" charge. We're locked in til May, and then I call them and threaten to cancel unless they give us whatever "deal" for new customers charges the same $50 as the last deal did.

That's what I do every year. At the end of the year, ALWAYS call them. That's how the deal works.

I did and they basically told me to pound salt.

[Aacosner]

My monthly bill for 50Mbps internet has just gone from $20 to $49.

Occasionally I have success in negotiating it back down, but this time I decided to check what "offers" they have.

For $1 per month extra I can get 100Mbps, which sounds like a good deal until I tried to lock it in. In actuality, I would have to sign up for $60 per month, then change from payment by credit card to bank account, and the rate would rocket after 12 months, none of which was highlighted in the original offer.

I've never regretted cutting the cable and streaming YouTube TV ($65 per month, and no contract) and internet of your choice (love CentryLink at $45 for life).

[sdeikenberry]

Or you could sign up for Centurylink $45/mo internet access for life and be done with it. Cutting the cable is the only way to go forward folks.

[Debfrommaine]

Or you could sign up for Centurylink $45/mo internet access for life and be done with it. Cutting the cable is the only way to go forward folks.

It's on my bucket list to cut the cord this year. Any recommendations on someone who could walk these not techy minded people through the process? Thanks.

[jedalton]

contact me

[Rent From A Villager]

Yep.. Just did it to me up North. The Rep didn't want to negotiate this time. I called four different times, and the last time I got a very nice lady and my price actually went down quite a bit.
I honestly think it's who you talk to. So if you can't get the rate with the person you're on the phone with, hang up and call again. I hate playing these games but sometimes you have to do it.
A very time consuming and aggravating game they make you play. They don't even let you change your plan online they make you call. Then they spout rates off on the phone and you have no idea what you're getting. 🙄

[msilagy]

100mbps cost me $80 - it was lower the first year.

[Pinball wizard]

100mbps cost me $80 - it was lower the first year.

600mbps $50/mo my own modem

[Luggage]

That's the problem with utilities that are considered not utilities in other words your cable companies. Please note that 5G is rolling out and over the next year or two there will be a lot of competition from the phone company selling cable service through your phone in other words you can cast your phone to your TV that's what they're all worried about so for now they're going to try to upcharge everybody and make as many billions as I can

[banjobob]

The same antics they been using for years , that’s why I use Century Link. Same price 940 mbps . Had to renegotiate every few months with Exfinity /ComCast

[retiredguy123]

That's the problem with utilities that are considered not utilities in other words your cable companies. Please note that 5G is rolling out and over the next year or two there will be a lot of competition from the phone company selling cable service through your phone in other words you can cast your phone to your TV that's what they're all worried about so for now they're going to try to upcharge everybody and make as many billions as I can
Xfinity and Spectrum already offer cell phone service, so they will be able to compete with the cell phone companies.

[GRACEALLEMAN]

contact me

You said to contact you but you did not leave a phone number please contact me my name is Gracie about my Internet and changing from cable to something easier and less expensive.

[retiredguy123]

You said to contact you but you did not leave a phone number please contact me my name is Gracie about my Internet and changing from cable to something easier and less expensive.
You didn't leave a phone number either. I think the poster wanted you to send him a pm (private message).

[Halbraun]

Easy peasy. Find an internet only service provider. Xfinity, Century link, ATT.. there are many. Get the best deal. 100Mb is plenty.

Buy a Roku 4k off Amazon or Walmart if you prefer. It plugs into an HDMI port on your tv. (It comes with a voice remote and costs about $40 (one time purchase)

Register the Roku (you have to give it access to your Wi-Fi.)

On your phone or computer go to youtubetv.com (they have a 2 week trial and 3 month discount going). It will cost you about $70 a month with tax. Gets all local channels plus a ton of other stuff. The full list is on their website.

Once you open the youtubetv app on the Roku, follow the on screen instructions. There are tons of help faq’s on both Roku and YoutubeTV sites to help. It’s really easy.

Watch tv! You can put a ROKU on each tv and use your login to watch on any TV or computer with no extra charge.

You can add things like HBO, etc, but be careful, you can run your monthly bill up pretty quickly at $10 a month for most of those services.

[Dana1963]

It's on my bucket list to cut the cord this year. Any recommendations on someone who could walk these not techy minded people through the process? Thanks.
I've been using what is called IPTV (streaming svc) for sports, entertainment, locals Orlando + another 500 stations from Hawaii to Boston and international channels. Unfortunately NO DVR it's $20 monthly or an annual fee of $150 equals $12.50 monthly been using it for 4 years minor issues. Must use an Android type streaming device or Amazon Firestick a ROKU stick will NOT work. Message me or contact the FIRESTICK GUY

[Petersweeney]

What’s cable?

[jrref]

My monthly bill for 50Mbps internet has just gone from $20 to $49.

Occasionally I have success in negotiating it back down, but this time I decided to check what "offers" they have.

For $1 per month extra I can get 100Mbps, which sounds like a good deal until I tried to lock it in. In actuality, I would have to sign up for $60 per month, then change from payment by credit card to bank account, and the rate would rocket after 12 months, none of which was highlighted in the original offer.

Get Quantum Fiber $65/month 1GB Internet and stream everything

[irishwonone]

Not just who you talk to. It’s how you talk to them in a calm manner. Nobody likes to be yelled at.

[TSO/ISPF]

Every rate they have seems to be good for one or two years. Between up north and Florida I think I send them about $500 a month.

Can you put your account up North on Seasonal hold ? It could save you some money.

[Arctic Fox]

Or you could sign up for Centurylink $45/mo internet access for life and be done with it. Cutting the cable is the only way to go forward folks.

I used to have Centurylink but the connection was intermittent. They said the phone wiring in the house was at fault and needed replacing.

If Xfinity don't agree to drop the price I shall looking into replacing whatever wiring needs doing - I suspect it won't be too much as I only need one active socket for the modem to plug into.

[RUCdaze]

I called the Geek Squad at Best Buy. They came in and set up U-Tube TV, Net Flix, and Show Time on a Roku. I can't avoid Xfinity for the internet, but the cable service is great.

[rcjc656]

contact me

I am interested in any info you can give me about cutting the cord. I am not knowledgeable, I can’t even get my 2nd tv connected. My email is rcjc656@verizon.net. Thank you for any help. Jane

[OhioBuckeye]

My monthly bill for 50Mbps internet has just gone from $20 to $49.

Occasionally I have success in negotiating it back down, but this time I decided to check what "offers" they have.

For $1 per month extra I can get 100Mbps, which sounds like a good deal until I tried to lock it in. In actuality, I would have to sign up for $60 per month, then change from payment by credit card to bank account, and the rate would rocket after 12 months, none of which was highlighted in the original offer.

Don’t want to get banned from TOTV again & don’t want to sound mean but “Wake up People”.

[Roron123]

I dropped both internet and tv by Xfinity as my bill was $254/month! Now I have Quantum Fiber $60/month and over 900 mbps high speed (awesome) my tv is YouTube which gives me all the channels I need and more for $65/month. Loving 🥰 it all now plus I get all my sports and recordings

[Notsocrates]

My monthly bill for 50Mbps internet has just gone from $20 to $49.

Occasionally I have success in negotiating it back down, but this time I decided to check what "offers" they have.

For $1 per month extra I can get 100Mbps, which sounds like a good deal until I tried to lock it in. In actuality, I would have to sign up for $60 per month, then change from payment by credit card to bank account, and the rate would rocket after 12 months, none of which was highlighted in the original offer.

After many years of this, I CUT THE CORD 2 years ago. It improved my sisposition and lowered my blood oressure.

[Fenster]

Yes, many companies do this, but Infinity is one of the worst. Dumped them last year.

[Boston1945]

I've been using what is called IPTV (streaming svc) for sports, entertainment, locals Orlando + another 500 stations from Hawaii to Boston and international channels. Unfortunately NO DVR it's $20 monthly or an annual fee of $150 equals $12.50 monthly been using it for 4 years minor issues. Must use an Android type streaming device or Amazon Firestick a ROKU stick will NOT work. Message me or contact the FIRESTICK GUY

The only issue with this service is no local live TV. What I mean about live TV is ABC,CBS, FOX and NBC. Channel nine out of Orlando does have it's own streaming service for it,s news only. I use Sling TV for $35 per month here again NO major networks. If one was to look into the price of all the services out there,you will find the price is just about the same across the board if you want to watch the networks. Yes some folks can use a antenna to watch local TV stations. This does not work for everyone. It depends on your location.

[RoadToad]

Look into T-mobile Cellular intrenet for a Streaming service. ($55)
No cord needed.
Most who "cut-the-cord" still use that "cord" for internet access to be able to stream.

[Skip]

Easy peasy. Find an internet only service provider. Xfinity, Century link, ATT.. there are many. Get the best deal. 100Mb is plenty.
Buy a Roku 4k off Amazon or Walmart if you prefer. It plugs into an HDMI port on your tv. (It comes with a voice remote and costs about $40 (one time purchase)
Register the Roku (you have to give it access to your Wi-Fi.)
On your phone or computer go to youtubetv.com (they have a 2 week trial and 3 month discount going). It will cost you about $70 a month with tax. Gets all local channels plus a ton of other stuff. The full list is on their website.
Once you open the youtubetv app on the Roku, follow the on screen instructions. There are tons of help faq’s on both Roku and YoutubeTV sites to help. It’s really easy.
Watch tv! You can put a ROKU on each tv and use your login to watch on any TV or computer with no extra charge.
You can add things like HBO, etc, but be careful, you can run your monthly bill up pretty quickly at $10 a month for most of those services.
Exactly! However you don't need a Roku box if you have a Smart TV. Almost every brand will have the YouTube-TV app in their "store". Free download and free trial. We found YouTube-TV to be very good alternative to "ComCrashed".
Soon Sattelite Broadband will be available. For the first few years your $80/mo internet bill will be only $40/mo as they try to build their customer base.

Skip

[tjdmlhw]

Or you could sign up for Centurylink $45/mo internet access for life and be done with it. Cutting the cable is the only way to go forward folks.

Since he was only paying $20 a month, it sounds like Arctic Fox has already cut the cord and was streaming his tv. I switched to Roku and Youtube TV a couple of years ago and love it.

When we purchased our home in TV last year, the only internet providers we could find were Xfinity and Centurylink. The top speed that Centurylink quoted for our home was 3 MBPS and since I was use to 1GBPS at my home in GA, that didn't sound like enough to handle a tv, my pc, and my wife's laptop all at the same time.

How would you rate the Centurylink service if you have multiple devices running?

[popbaby2]

Or you could sign up for Centurylink $45/mo internet access for life and be done with it. Cutting the cable is the only way to go forward folks.

What speed do you get with centurylink?

[tjdmlhw]

The same antics they been using for years , that’s why I use Century Link. Same price 940 mbps . Had to renegotiate every few months with Exfinity /ComCast

What part of the Villages gets 940 mbps? When I checked my address in the Century Link webpage, the top speed they quoted me was 3 mbps.

[newgirl]

$45? I am on the basic and it is $65 a month, please tell me how you get it for $20 a month.

[elevatorman]

Look into T-mobile Cellular intrenet for a Streaming service. ($55)
No cord needed.
Most who "cut-the-cord" still use that "cord" for internet access to be able to stream.

I pay $40 for Tmobile internet. If you don't use their phone service it is a bit more. Check out the Magenta senior plan.

[Arctic Fox]

$45? I am on the basic and it is $65 a month, please tell me how you get it for $20 a month.

The $20 was an "introductory" rate for the first year (just lucky to get it as I have been with them for six years) but you can knock something off your bill by (1) going paperless for the monthly invoice; and (2) paying automatically through your bank (credit card costs more).

[TNLAKEPANDA]

brings back memories of the lyrics to that old "Captain and Tennille" song....

"My momma told me, you better shop around"

Muskrat Love ❤️

[TNLAKEPANDA]

What part of the Villages gets 940 mbps? When I checked my address in the Century Link webpage, the top speed they quoted me was 3 mbps.

I get 10 times that on my cell phone! Check your numbers again.

[tjdmlhw]

I get 10 times that on my cell phone! Check your numbers again.

My post was about the download speed available from Century Link, not what is available in TV. I'm currently getting 400 mbps from Xfinity.

When I was looking for the best internet, I entered my address in the Century Link website and the best they could offer me was 3 mbps for $50 a month with a $15 a month modem charge. I checked it again today with the same results. I was curious why my section of the villages (the village of Caroline) could only get 3 mbps while someone else said they were getting over 900 mbps.

[Arctic Fox]

Just checked on CenturyLink in my area (north of 466) and it is $60 per month for 50Mbps (but I can't see where it says that the cost is guaranteed never to go up)

I would also have to lease their modem ($15/month) or buy it from them ($200)

and pay a one-time install fee of $99

[mad329]

I have a 2 year contract with Xfinity and have the triple play, which includes a landline that we NEVER use but it was less expensive to go that route. Then they bumped up internet speed “at no additional charge”. That was fine. Now my new bill was bumped up about $10, which isn’t extremely bad but the part that frosts me is that some of it is on equipment, the box I have in the LR & one in the BR which hasn’t changed at my house. It’s the same equipment that I’ve had for a few years….nothing new. Why do they raise monthly prices on equipment? I did go out and purchase my own modem, I no longer wanted to pay them anymore for something that hasn’t been upgraded…which is the same with the boxes…no upgrade just an upgrade in the cost. Why doesn’t the government step in on this kind of stuff that really does affect homes/families. Ridiculous

[retiredguy123]

I have a 2 year contract with Xfinity and have the triple play, which includes a landline that we NEVER use but it was less expensive to go that route. Then they bumped up internet speed “at no additional charge”. That was fine. Now my new bill was bumped up about $10, which isn’t extremely bad but the part that frosts me is that some of it is on equipment, the box I have in the LR & one in the BR which hasn’t changed at my house. It’s the same equipment that I’ve had for a few years….nothing new. Why do they raise monthly prices on equipment? I did go out and purchase my own modem, I no longer wanted to pay them anymore for something that hasn’t been upgraded…which is the same with the boxes…no upgrade just an upgrade in the cost. Why doesn’t the government step in on this kind of stuff that really does affect homes/families. Ridiculous
You can always upgrade the boxes. Just return the box to the Xfinity store and they will replace it with the latest box. Actually, you don't rent the cable boxes. You only pay a monthly fee for the cable and DVR services. If you own your modem, then you are not renting any boxes. I would suggest upgrading to the 4K cable box, if you don't already have 4K boxes. Your bill will not increase.

[OrangeBlossomBaby]

The same antics they been using for years , that’s why I use Century Link. Same price 940 mbps . Had to renegotiate every few months with Exfinity /ComCast

If you had to renegotiate "every few months" with Xfinity then you were doing something wrong. Their deals are for 1 or 2 years, not every few months.

I just checked with their site to see what their "deal" would be if I signed up. They have only one deal for internet: up to 3 (that's THREE) mbps for $50/month plus $15 for modem rental. That's the FASTEST they can give me.

That's the only option I can get with CenturyLink. No thanks.

[OrangeBlossomBaby]

I did and they basically told me to pound salt.

So you cancel your service.

And then sign up again with their "new customer" deal. Since I cancelled, I immediately become a non-customer. And then I become a new customer all over again.

You just have to make sure you do it at the end of the contract year (mine is in May).

That's what I tell them I'll be doing, if they don't give me whatever the "new customer" deal is for the next year. It's an hour of my time once a year, and it's a pain, but I plan for it.

[Boston1945]

Look into T-mobile Cellular intrenet for a Streaming service. ($55)
No cord needed.
Most who "cut-the-cord" still use that "cord" for internet access to be able to stream.

I had to switch to T-Mobile last year because the old flip phone I was using would no longer work on the Sprint service. With T-Mobile I get one bar at my location. My home is located in a little valley. I do not use the cell for phone calls. I do have a landline.
So for me the cell would not work for me. Using T-Mobile for streaming would not work here one would need more bars for sure.