Jenkins Leesburg Volkswagen - Deceptive practice

[Battlebasset]

I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg (https://express.leesburgvolkswagen.com/express/used/KL4CJCSB5DB158848?deal_type=cash)

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.

[justjim]

It’s called “up charging” and dealerships today are very good at it. Jenkins dealerships are especially good at it.

[DAVES]

I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg (https://express.leesburgvolkswagen.com/express/used/KL4CJCSB5DB158848?deal_type=cash)

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.

I'm not defending Jenkins sadly that is common used car tactics. The old jokes about the used car salesman are in many cases true. Oh we just sold it but we have, is sadly common. Buying a new or a used car is a bit of a duel. The games are interesting.
The truth, they are professional at it you, most of us are forced into that match and are way out of our fight class.

[retiredguy123]

The ad doesn't look deceptive to me. The cash price is clearly indicated. You can just make an offer and they can accept it or reject it. But, if you play their games, you will lose.

[Babubhat]

Every dealer has thousands of dollars of useless items. Carvana doesn’t do this.

[Papa_lecki]

* Price (or net cost) after applying any manufacturer rebates and dealer discount. This price does not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge, and any emission testing charge. Additional taxes, registration and license fees may apply for out of state purchasers based on their registration address.

[Bill14564]

* Price (or net cost) after applying any manufacturer rebates and dealer discount. This price does not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge, and any emission testing charge. Additional taxes, registration and license fees may apply for out of state purchasers based on their registration address.

Yes, that information is definitely there, but it's still deceptive. The $16,900 that they want you to see is very prominent. The "*" looked like dirt on my screen and the very small and lightly shaded disclaimer 2/3 down the page wasn't nearly as easy to find.

Taxes seem to be calculated on the DMV fees, documentation fees, and filing fees. Is this typical in Fl? (bought my last car in a different state under different market conditions)

[Stu from NYC]

Dealers know more ways to take a extra dollars from their customers than carters makes pills

[JerryP]

I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg (https://express.leesburgvolkswagen.com/express/used/KL4CJCSB5DB158848?deal_type=cash)

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.

I agree deceptive practice will never go back. I looked at and was very interested in a used 2020 Altima 9K on the odometer, no price listed on the window sticker. Salesman invited me in to discuss price, I knew the original MSRP was 30K so I went in thinking how much over MSRP could it be. The salesperson handed me the work up with all the addons it was 39K, got up and left. Finally found a new car at MSRP.

[Topspinmo]

That price lists on the vehicle should be out the door price. If not RUN and RUN fast.

[fdpaq0580]

That price lists on the vehicle should be out the door price. If not RUN and RUN fast.

Dealers have all kinds of markup tricks, most of which are you giving them money for stuff they made up. Smoke and mirrors. Know what you want before you go. Know what you are willing to spend "out the door" before you go. Make your offer AND STICK TO IT! If anyone starts to get abusive, angry or insulting, get up and leave immediately.

[npwalters]

I was exchanging Emails with Jenkins Hundai in Ocala. I told them specifically what I want and what a dealership in Clermont will sell that vehicle for. That was my offer and it was well above MSRP. Their response was we can be very competitive with that price.

So, against my better judgement, we made an appointment and drove there. The salesman said after 2 minutes "that car is in high demand and we won't consider that offer". What a waste of time and convinced me I do not want to do business with them.

[Stu from NYC]

I was exchanging Emails with Jenkins Hundai in Ocala. I told them specifically what I want and what a dealership in Clermont will sell that vehicle for. That was my offer and it was well above MSRP. Their response was we can be very competitive with that price.

So, against my better judgement, we made an appointment and drove there. The salesman said after 2 minutes "that car is in high demand and we won't consider that offer". What a waste of time and convinced me I do not want to do business with them.

Jenkins Toyota last year said we cannot meet the price you are looking for and have gotten from another dealer but why not come down and look at what we have on our lot.
Told him that seem like a colossal waste of time so he just repeated his suggestion at which I said bye.

[Altavia]

Very happy with Carvanna, preset total cost, they bring the car to you, take your trade for a drive, 15 minutes of paperwork and the car is yours.

[wisbad1]

It’s called “up charging” and dealerships today are very good at it. Jenkins dealerships are especially good at it.
Bought my 2018 pilot at Headquarters , fair price and no crap.

[Stu from NYC]

One of the best things I have learned here is always get the out the door price and refuse to accept anything else

[Battlebasset]

An update from my original post:

Decided to check out George Nahas. They had a 2019 Buick Encore. I've used them for service a couple of times over the past year we have been here but never purchased a car from them.

I look at the price online, and see the typical license, registration etc, but no "value package" "dealer markup" so I call, and ask the same questions as I did of Jenkins. The woman who answers specifically says "No, that's the price. We don't do the mark up thing, and GM has specifically told their dealers they stand a chance of losing their relationship with GM if they do". KBB estimate tracks with what they are asking, as does the CarFax. Vehicle is Certified PreOwned, with a 2 year bumper to bumper warranty.

OK, so go in to look at it, test drive it, liked it and bought it. No last minute additional charges, no "oh we can't honor that price". Got a fair value for my trade-in, might have been able to sell it for another $1,000 if I wanted to deal with that myself, but who knows? Anthony was our sales rep, nice guy. Former cop.

It was at the end of the day, so he handed us the keys and said "come back Monday, and we'll finish the paperwork". We cleaned out the old car, got ready to leave, and realized we didn't have a house key, and the garage door opener was programmed into the old car! Had to find someone to give us the car keys to the old car! Everyone was gone, but I found an open door and went in.

All by himself, at his desk, was George Nahas. I explained what had happened, he helped us find the keys. We offered to leave our new car there over the weekend, but he said "No, take them both". So we did.

Much better experience, and they got the sale and Jenkins didn't. They will get my business from now on.

[Battlebasset]

The ad doesn't look deceptive to me. The cash price is clearly indicated. You can just make an offer and they can accept it or reject it. But, if you play their games, you will lose.

I disagree. Not until I dug through the information did I see all of the additional costs. I guarantee, if I had just looked at the newspaper ad, the price advertised would have been $16,900, and not $21000+. And that is what many people do, and then just show up wanting to see that particular car, especially in this area, where we have a number of older residents that may not be as internet savvy.

It does not make me want to do business with them

[tsmall22204]

I had 2 bad experiences with Jenkins never again will I deal with any of their dealerships.

[Northerner52]

Jenkins leased a new $28,000 MSRP to a friend for $600 a month. Selling it to the leasing company for $48,000.

[jimbomaybe]

One of the best things I have learned here is always get the out the door price and refuse to accept anything else


That's what I don't understand ,why people "negotiate" with a dealership get an "out the door price" do the same with two, three other dealers, go back to the one you like best, any increase in price , you walk, no discussion . Last time I checked Jenkins was the car dealership leader,, in consumer complaints to the BBB

[Aloha]

Do yourself a favor and stay far away from any of the Jenkins dealerships.

[La lamy]

In Canada we have "All-in Price Advertising" rules for dealerships.
If a Registered Dealer advertises a price for a vehicle (new or used), that price must include ALL fees and charges the dealer intends to collect. The only additional fees a dealer can charge are HST (tax) and licensing (actual registration and plate fees) and for options the consumer has explicitly agreed to. Maybe go to Canada to get your next vehicle!

[Laker14]

I have yet to hear anything good about any of the Jenkins dealerships. If I ever have to buy a car while in TV, I won't even consider them.

[DaleDivine]

In Canada we have "All-in Price Advertising" rules for dealerships.
If a Registered Dealer advertises a price for a vehicle (new or used), that price must include ALL fees and charges the dealer intends to collect. The only additional fees a dealer can charge are HST (tax) and licensing (actual registration and plate fees) and for options the consumer has explicitly agreed to. Maybe go to Canada to get your next vehicle!
Then you may have to pay huge taxes to transfer to US...
:shocked::shocked:

[retiredguy123]

In Canada we have "All-in Price Advertising" rules for dealerships.
If a Registered Dealer advertises a price for a vehicle (new or used), that price must include ALL fees and charges the dealer intends to collect. The only additional fees a dealer can charge are HST (tax) and licensing (actual registration and plate fees) and for options the consumer has explicitly agreed to. Maybe go to Canada to get your next vehicle!
Sounds like a rule that would benefit the dealers more than the customers because you would need to visit the dealership to find out the actual price. If enforced, all advertised prices would be inflated, and meaningless. In the U.S., all new cars must have a sticker showing the MSRP. Informed customers don't pay excessive fees anyway. You need to know what the vehicle is worth or you will get ripped off.

[toeser]

"although that documentation fee seems high"

$999 for shuffling some papers? That is absurd. I will never buy a car in Florida. Every dealer I have visited here is a complete and total ripoff. The last car I bought "up north" the doc fee was $200, and I have never seen any dealer charge "additional dealer markup."

[retiredguy123]

"although that documentation fee seems high"

$999 for shuffling some papers? That is absurd. I will never buy a car in Florida. Every dealer I have visited here is a complete and total ripoff. The last car I bought "up north" the doc fee was $200, and I have never seen any dealer charge "additional dealer markup."
$200 for shuffling papers is also absurd.

[VApeople]

So what's the problem?

They waned to charge you a certain amount for a used car, you thought it was too high, so you walked away. That has happened to me several times.

I haven't read all of the other replies, but I am sure others have said you should determine the EXACT amount of money you plan to pay for a car, offer that amount to the dealer, and see if they accept it. If not, then leave.

That is how we have bought all of our cars since 1985.

[BostonRich]

Florida has then highest "Doc Fees" in the country I believe.

[Villag]

My friend wanted to buy out his lease at Jenkins Nissan. They wanted to charge him $999.00 as a Documentation Charge. Nowhere in the lease was that charge indicated. When he questioned the charge he was told that it was a standard dealership charge.
He walked out and when he returned home, decided to call Nissan Corporate here in the US. He said they were livid and that the charges were “illegal”. They were in the process of identifying dealers that imposed this charge on leased cars and would contact the dealer. Buyer be wary and buyer beware

[Lisanp@aol.com]

Yet ANOTHER Jenkins post! Yes, they are crooks, deceptive, and liars. If every Villager would just stop patronizing them, they would soon be in a very bad business predicament. The sales people would all leave because they weren't actually selling any cars and the Jenkins ownership would have to change their evil ways or go out of business. After the Jenkins jerk-off, I had a very pleasant buying experience at a dealer in Claremont. Just skip Jenkins and move on! Who in 2022 wants pin-striping anyway? I asked them if I could pay them to NOT pinstripe my car and just got a blank stare in return.

[Rheinl271]

You can report this as deceptive advertising to the Florida Atty General office.

Florida Attorney General - How to Protect Yourself: Car Advertisements (http://myfloridalegal.com/pages.nsf/main/2a9d00ffad41fb6c85256cc9005028a0!OpenDocument)

I had a similar experience with a dealer in Bradenton recently. They called it the Cox value package. When I replied (in writing) that I was going to file a complaint, the salesman magically had a meeting with the General Manager and offered to drop the "non-negotiable" add on.

I told them I wouldn't buy a pencil from a dishonest business.

[retiredguy123]

Florida has then highest "Doc Fees" in the country I believe.
In my opinion, "doc fees" are not legitimate fees anywhere for any amount. When you look up the fair value for vehicles on websites like KBB.com or Edmunds.com, they don't include doc fees in their estimate.

[Stu from NYC]

In my opinion, "doc fees" are not legitimate fees anywhere for any amount. When you look up the fair value for vehicles on websites like KBB.com or Edmunds.com, they don't include doc fees in their estimate.

Agreed but as long as customers pay them the dealer is not about to stop including it in their quotes.

[kkingston57]

One of the best things I have learned here is always get the out the door price and refuse to accept anything else

Only way I have negotiated in past. Fortunately, we bought our last car prior to market pricing going up. I was able to negotiate items that the poster discussed with Jenkins Acura. Hope things improve. Thought original price on the 2013 car was high to start with.

[kkingston57]

An update from my original post:

Decided to check out George Nahas. They had a 2019 Buick Encore. I've used them for service a couple of times over the past year we have been here but never purchased a car from them.

I look at the price online, and see the typical license, registration etc, but no "value package" "dealer markup" so I call, and ask the same questions as I did of Jenkins. The woman who answers specifically says "No, that's the price. We don't do the mark up thing, and GM has specifically told their dealers they stand a chance of losing their relationship with GM if they do". KBB estimate tracks with what they are asking, as does the CarFax. Vehicle is Certified PreOwned, with a 2 year bumper to bumper warranty.

OK, so go in to look at it, test drive it, liked it and bought it. No last minute additional charges, no "oh we can't honor that price". Got a fair value for my trade-in, might have been able to sell it for another $1,000 if I wanted to deal with that myself, but who knows? Anthony was our sales rep, nice guy. Former cop.

It was at the end of the day, so he handed us the keys and said "come back Monday, and we'll finish the paperwork". We cleaned out the old car, got ready to leave, and realized we didn't have a house key, and the garage door opener was programmed into the old car! Had to find someone to give us the car keys to the old car! Everyone was gone, but I found an open door and went in.

All by himself, at his desk, was George Nahas. I explained what had happened, he helped us find the keys. We offered to leave our new car there over the weekend, but he said "No, take them both". So we did.

Much better experience, and they got the sale and Jenkins didn't. They will get my business from now on.

Good Job!

[Trynforpar]

Jenkins is a total ripoff but people keep buying from them so they keep selling cars.

[kkingston57]

Florida has then highest "Doc Fees" in the country I believe.

Just another way to tax us to make up for no state income tax.

[Joe C.]

I thought that "price gouging" is illegal. When bottled water or gasoline is in short supply, it's against the law to charge an exorbitant price for them. Well, aren't cars and trucks in short supply? Same with "scalping" with popular concert tickets.....
Maybe Gov Desantis could do something about these dealership bandits.

[MrFlorida]

They all do it, you did the right thing and walked away.

[Luggage]

Yes there are several excellent outline dealers in the area, you found one. Phillips Buick is another one and key scale Ford is another one. As others have said Jenkins is not one and the Hyundai dealer in Lake county is not one. The only thing I can say is what others have said get the out the door price if you're dealing locally. Carvana I have with three cars from and they are exactly true and honest with the prices that you see online however their prices have gone up several thousand over the last two years. They are not a bargain but they are exactly true

[JwizChick]

I went to their Honda Dealership in Leesburg to look at CRVs. Single Senior Woman… they thought they could pull one over on me. I had a young salesman, and they sent another man to keep me occupied while he ran back and forth between his manager and me. He tried to convince me I did not need the Navigation system (since they didn’t have it in stock.). I asked for my keys back numerous times, and he would not give them to me. I asked and asked… I was being held hostage. Finally after 1 1/2 hours, the other gentleman told the Salesman I knew what I wanted and to give me my keys back. I will never deal with Jenkins again.

[Stu from NYC]

I went to their Honda Dealership in Leesburg to look at CRVs. Single Senior Woman… they thought they could pull one over on me. I had a young salesman, and they sent another man to keep me occupied while he ran back and forth between his manager and me. He tried to convince me I did not need the Navigation system (since they didn’t have it in stock.). I asked for my keys back numerous times, and he would not give them to me. I asked and asked… I was being held hostage. Finally after 1 1/2 hours, the other gentleman told the Salesman I knew what I wanted and to give me my keys back. I will never deal with Jenkins again.

When you asked for your keys and they would not give them to you would have taken out my phone and called the police. Would have your keys in your hand within seconds.

[retiredguy123]

Just another way to tax us to make up for no state income tax.
Doc fees are made up fees charged by the dealer. The State of Florida has nothing to do with it.

[jammaiora]

I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg (https://express.leesburgvolkswagen.com/express/used/KL4CJCSB5DB158848?deal_type=cash)

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.
In the 15 years that I have been in The Villages, I have never been able to buy a car from any of their dealerships. Some people says they are "Thieves".

[RobertScott]

Very happy with the vehicle Carvana dropped off in front of our house in Citrus Grove. "Dealer doc fees" ETC are truly offensive. Carvana does not have any.

[rrtjp]

Best used car buying experience I ever had was buying from OffLeaseOnly. Up front pricing no hidden fees. There is no negotiations and no pressure to buy. This was in West Palm Beach, I haven’t seen any OffLeaseOnly dealers since I moved to this area.

[terenceanne]

Car dealers have a reputation to keep intact - and most of them do a good job of it. Buying cars has always been a nightmare and continues to be so. I just expect to get ripped off whenever I go for a new car. You see many tv ads stating that this and that dealer treats you like family - it's all BS.

[VApeople]

Buying cars has always been a nightmare

Yeah, I guess that is true for a lot of people.

However, for us and others, car buying is a very enjoyable experience. We often give good advice on car-buying to others, but it seems that most of you ignore our advice.

[Stu from NYC]

Yeah, I guess that is true for a lot of people.

However, for us and others, car buying is a very enjoyable experience. We often give good advice on car-buying to others, but it seems that most of you ignore our advice.

Interesting not sure have seen your advice on here before

[LianneMigiano]

$200 for shuffling papers is also absurd.
We leased a car from Jenkins in 2012 and paid a $600 document fee. We purchased that car at the end of the lease and Jenkins charged the same document fee! I was furious and was very vocal about my outrage. We LOVED the car - so they got away with it. I will, however, NEVER buy or lease from them again. In effect, they cut off their nose to spite their face!:bigbow:

[Stu from NYC]

We leased a car from Jenkins in 2012 and paid a $600 document fee. We purchased that car at the end of the lease and Jenkins charged the same document fee! I was furious and was very vocal about my outrage. We LOVED the car - so they got away with it. I will, however, NEVER buy or lease from them again. In effect, they cut off their nose to spite their face!:bigbow:

Would be interesting to see their reaction to this thread but no way that they will see it.

[Altavia]

...

Carvana I have with three cars from and they are exactly true and honest with the prices that you see online however their prices have gone up several thousand over the last two years. They are not a bargain but they are exactly true

They are also higher than average paying for your trade so in that scenario they are more competitive on price.

[Kathyo]

Interesting comments, some seem to think failing to display the real price is OK, other take exception. Me? I think both 17K or 23K prices are insane for a 9 year old buick.

[VApeople]

Interesting not sure have seen your advice on here before

See post #29.

[jimjamuser]

I'm not defending Jenkins sadly that is common used car tactics. The old jokes about the used car salesman are in many cases true. Oh we just sold it but we have, is sadly common. Buying a new or a used car is a bit of a duel. The games are interesting.
The truth, they are professional at it you, most of us are forced into that match and are way out of our fight class.
Buying from a dealer is like swimming with the sharks and no safety net.

[bimmertl]

Interesting comments, some seem to think failing to display the real price is OK, other take exception. Me? I think both 17K or 23K prices are insane for a 9 year old buick.

Similar to the housing prices in The Villages. Advertised price never includes the "hidden" bond attached to the property.

[Bilyclub]

Every dealer has thousands of dollars of useless items. Carvana doesn’t do this.

Carvana was the one who drove the prices way up in their bid to drive CarMax out of business.

[C. C. Rider]

I haven't read all the posts in this thread, so pardon me if someone has already mentioned this, but the only way I deal with car dealers (whether new or used car) is on the OTD price. That's standard lingo for "Out The Door" price. In other words, that's how much I would write the check for with EVERYTHING included if I want to buy the car and drive it off the lot today.

That's the ONLY way to deal with them without getting hit with these unexpected fees. When I shop for a car and find one that I think I would be interested in owning, I'll ask them for their OTD price and a breakdown of how that price was arrived at to make sure they aren't leaving something out such as sales tax that I would have to pay later.

Of course, they aren't going to give you their best OTD price when you first ask, but at least you've established a starting point for negotiations. Then, it doesn't really matter to me WHICH item(s) they have to cut the price on to meet my offer. All that matters is the OTD price.

This eliminates all these hard feelings and misunderstandings about what is and what isn't included in the price they quoted you or the price in the ad.

Oh, and one other thing. If you don't get up and start to walk out the door at least 3 times during the negotiating process, then you didn't really get the BEST price.

[Babubhat]

Doesn’t work in a limited inventory environment. They want to maximize profit on each vehicle

[C. C. Rider]

Doesn’t work in a limited inventory environment. They want to maximize profit on each vehicle

I don't care what THEY want. If they want my business, we'll negotiate on the OTD price, not on some intermediate price and then have additional charges or fees added on during the paperwork phase.

And if we negotiate on the OTD price and they try to add something on during the paperwork phase, I'm walking OTD for real.

[JMintzer]

When you asked for your keys and they would not give them to you would have taken out my phone and called the police. Would have your keys in your hand within seconds.

Yup. It happened to me, years ago. They "lost" my keys when they took my car out back to get a quote on a trade in.

Since this was well before cell phones, I asked if I could use their phone to call my girlfriend, as I was running late...

They handed me the phone, I dialed the operator, asked to be connected to the local police and my keys were in my hands within 30 seconds...

Needless to say, I left, never to step foot in their showroom again...

[larbud]

I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg (https://express.leesburgvolkswagen.com/express/used/KL4CJCSB5DB158848?deal_type=cash)

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.

The problem is you villagers (not Me!) Keeep falling for their shizit!! Walk away and then come back and read the ignorant bovine dung you posted! 👎🏿👎🏿

[Stu from NYC]

Yup. It happened to me, years ago. They "lost" my keys when they took my car out back to get a quote on a trade in.

Since this was well before cell phones, I asked if I could use their phone to call my girlfriend, as I was running late...

They handed me the phone, I dialed the operator, asked to be connected to the local police and my keys were in my hands within 30 seconds...

Needless to say, I left, never to step foot in their showroom again...

Remind me never to give my keys away at a car showroom

[VApeople]

I'll ask them for their OTD price

We compute our OTD offer at home. Then we go to a dealer and tell them what it is. If they do not quickly accept our offer, we leave.

We did that at Phillips Toyota three years. I told them our OTD offer, I did not hear the word Yes, so we got up to leave. Then they accepted our offer, so we wrote them a check and drove home in a new RAV4.

When we bought a Honda in Fairfax Virginia, we left the dealer, got in our car, started to drive home, and the salesman came outside to tell us they would accept our offer.

Each dealer is different but they play the same enjoyable game.

[Aacosner]

I'm quite amused by the "dealer fee" that they like to tuck away with the tax and DMV numbers in hopes one doesn't pay attention to it. It seems to be a Florida thing to try to hide this $500 to $1000 piece of profit below the radar. I haven't seen such a thing when buying cars up north.

[MorTech]

Car Stealerships are about the same as Norton/Amazon/Microsoft scammers.

[VApeople]

I'm quite amused by the "dealer fee" that they like to tuck away with the tax and DMV numbers in hopes one doesn't pay attention to it. It seems to be a Florida thing to try to hide this $500 to $1000 piece of profit below the radar. I haven't seen such a thing when buying cars up north.

We saw the "dealer fee" every time we bought a car in Fairfax Virginia.

One time we paid it. We made an OTD offer that, of course, included sales tax. On the final bill of sale, they had greatly discounted the price of the car and added a 'dealer fee' so they could pay less sales tax to the government.

We didn't care because all we cared about was the OTD price.

[Stu from NYC]

We compute our OTD offer at home. Then we go to a dealer and tell them what it is. If they do not quickly accept our offer, we leave.

We did that at Phillips Toyota three years. I told them our OTD offer, I did not hear the word Yes, so we got up to leave. Then they accepted our offer, so we wrote them a check and drove home in a new RAV4.

When we bought a Honda in Fairfax Virginia, we left the dealer, got in our car, started to drive home, and the salesman came outside to tell us they would accept our offer.

Each dealer is different but they play the same enjoyable game.

Once in a blue moon they will offer a price that might be lower than your OTD offer.

To me better to let them make the first move than tell them what you will accept. Stranger things have happened so nothing to lose.

[spd2918]

Once I'm done test driving new cars I leave the dealership. From the comfort of my home I negotiate over the phone with several dealers and ask them to Email the purchase contract.

Easy Peasy, no stress.

[spd2918]

This is a horrible time to buy a car. Just a year or two for things to settle down.

[charlieo1126@gmail.com]

Sorry to change to another car problem , I am home waiting for tow because Saturday night I noticed oil on garage floor of my 7,000 mile 2022 car after an oil change , I’m not going to say who did it (YET) but I’m hoping it’s just something they didn’t tighten but if they broke something I’m certainly going to let you all know , I hope no one breaks down on highway I called AAA at 8Am it’s now 9:58

[Topspinmo]

$200 for shuffling papers is also absurd.


But, not outrageous.

[spd2918]

Sorry to change to another car problem , I am home waiting for tow because Saturday night I noticed oil on garage floor of my 7,000 mile 2022 car after an oil change , I’m not going to say who did it (YET) but I’m hoping it’s just something they didn’t tighten but if they broke something I’m certainly going to let you all know , I hope no one breaks down on highway I called AAA at 8Am it’s now 9:58

Often today's cars have oil filters in odd places. It is probable that oil from the old filter spilled on top of a suspension component or skid plate or other obstruction.
It is now harmlessly dripping down to your floor.

Sloppy work, but not a big deal.

[Topspinmo]

Sorry to change to another car problem , I am home waiting for tow because Saturday night I noticed oil on garage floor of my 7,000 mile 2022 car after an oil change , I’m not going to say who did it (YET) but I’m hoping it’s just something they didn’t tighten but if they broke something I’m certainly going to let you all know , I hope no one breaks down on highway I called AAA at 8Am it’s now 9:58


What was oil reading on the dip stick? I don’t care where I get my oil changed at before I get in car I pull the dip stick and look under it for oil dripping. When I get home I do the same. Luck for me never seen leaks, but oil level was over full quite few times.

[charlieo1126@gmail.com]

Down about a quart but car sitting since Saturday night about 6 pm fresh oil on garage floor when I moved it to street if it wasn’t a new car I would take a chance driving it , fyi I’m still waiting for tow truck

[charlieo1126@gmail.com]

It is now 11:27 the tow from AAA will now come at 12:30:, the tow ordered at 8am coming from fruit land park , glad I’m a patient man

[retiredguy123]

Once in a blue moon they will offer a price that might be lower than your OTD offer.

To me better to let them make the first move than tell them what you will accept. Stranger things have happened so nothing to lose.
I agree. I always let them give me their OTD price in writing after test driving it and allowing them to inspect the trade-in. Then, I leave and schedule another appointment the next day, and present to them my take-it-or-leave-it offer in person. I don't think you will ever get the dealer's best price any other way.

If the dealer's OTD offer seems low, I always check the manufacturer's website for the current rebates. If you don't know what rebates apply, some dealers will not show the rebates in their OTD offer, but they will back them into the sales contract after you accepted the deal, so they can keep the rebate.

[VApeople]

To me better to let them make the first move

Good luck with that.

Once in 1995 I asked a salesman for their OTD price and never got an answer.

After that, we always computed our own OTD. We would just walk into a dealer and make that offer, contingent on us taking the car for a test drive.

Sometimes they accepted and sometimes they didn't. If they didn't, we would go to another dealer and offer $50 more.

Of course, this was in Fairfax county Virginia. We were buying a Honda Accord and there were 7 dealers near our house, so if one dealer refused our offer, we could easily increase our offer and go somewhere else.

In The Villages there are fewer dealers and we didn't know what we would do if Phillips Toyota refused our offer. However, they accepted our offer, so that was that.

[retiredguy123]

Good luck with that.

Once in 1995 I asked a salesman for their OTD price and never got an answer.

After that, we always computed our own OTD. We would just walk into a dealer and make that offer, contingent on us taking the car for a test drive.

Sometimes they accepted and sometimes they didn't. If they didn't, we would go to another dealer and offer $50 more.

Of course, this was in Fairfax county Virginia. We were buying a Honda Accord and there were 7 dealers near our house, so if one dealer refused our offer, we could easily increase our offer and go somewhere else.

In The Villages there are fewer dealers and we didn't know what we would do if Phillips Toyota refused our offer. However, they accepted our offer, so that was that.
When I visit a dealership, the first thing I tell them is that I will not be buying a vehicle today because my mother always told me to sleep on a major purchase before deciding to buy. I test drive the vehicle I want and ask the salesperson to give me a copy of the window sticker and a written quote, including trade-in, and all other costs. I have never had an issue with getting that from a dealer. Then, I come back the next day with my checkbook, title, and a cleaned-out car. I make them an OTD offer on a piece of paper and give them 15 minutes to accept it. I never sit in their office. If they try to negotiate, I give them my card and tell them that they can call me if they change their mind, and then I leave. That process has worked for me several times for every vehicle I have purchased.

[charlieo1126@gmail.com]

For those following my oil adventure , it turned out the plug wasn’t snapped in , so they fixed and gave me a free oil change good for a year and I got to ride in a big tow truck for the first time and for second time in my life used my AAA , now I’m going to take a nap lol

[Stu from NYC]

For those following my oil adventure , it turned out the plug wasn’t snapped in , so they fixed and gave me a free oil change good for a year and I got to ride in a big tow truck for the first time and for second time in my life used my AAA , now I’m going to take a nap lol

AAA can take forever to show sometimes glad it worked out in the end.

[Stu from NYC]

Good luck with that.

Once in 1995 I asked a salesman for their OTD price and never got an answer.

After that, we always computed our own OTD. We would just walk into a dealer and make that offer, contingent on us taking the car for a test drive.

Sometimes they accepted and sometimes they didn't. If they didn't, we would go to another dealer and offer $50 more.

Of course, this was in Fairfax county Virginia. We were buying a Honda Accord and there were 7 dealers near our house, so if one dealer refused our offer, we could easily increase our offer and go somewhere else.

In The Villages there are fewer dealers and we didn't know what we would do if Phillips Toyota refused our offer. However, they accepted our offer, so that was that.

Negotiation 101 let the other party say the price first, never know what they will do.

Glad it worked out for you.

[Battlebasset]

The problem is you villagers (not Me!) Keeep falling for their shizit!! Walk away and then come back and read the ignorant bovine dung you posted! 👎🏿👎🏿

Ummm...I did walk away. What's your point, other than to be jealous of people that live in the Villages?

[kkingston57]

I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg (https://express.leesburgvolkswagen.com/express/used/KL4CJCSB5DB158848?deal_type=cash)

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.

Prior to Covid, we bought car from Jenkins and saw a lot of the mark up. We were able to negotiate most of these charges down. Appears now they are getting a lot more inflexible. Noted car was not a VW and sure it was not a certifed car. Buyers beware and take the time to shop around.

[thevillages2013]

Yup. It happened to me, years ago. They "lost" my keys when they took my car out back to get a quote on a trade in.

Since this was well before cell phones, I asked if I could use their phone to call my girlfriend, as I was running late...

They handed me the phone, I dialed the operator, asked to be connected to the local police and my keys were in my hands within 30 seconds...

Needless to say, I left, never to step foot in their showroom again...

Dude! Where in the HE double hockey sticks have you been? Hope you are well ! I even started a thread asking if anyone knew why you vanished! You handled the Jenkins situation better than I would have! If they didn’t bring me my keys when I asked for them I would have been the one the police were called on.

[retiredguy123]

I think that all car dealers are deceptive. Anyone who goes into a car dealership, who doesn't know how much the vehicles are worth, is asking the dealer to rip them off.

[thevillages2013]

I think that all car dealers are deceptive. Anyone who goes into a car dealership, who doesn't know how much the vehicles are worth, is asking the dealer to rip them off.

Yes , absolutely. Know what price you are willing to pay and stick to it. Also let them know how long you will experience their “ hospitality “ before you leave like “ ok sir you have exactly 30 minutes because I have another appointment “. It really is amazing that people keep going to that dealership (several under that name) . It is close and convenient for service but really YOU ARE RETIRED! What else do you have to do but drive a little farther like Ocala for service or just get your (other than warranty) service done at Wildwood Tire

[Stu from NYC]

I think that all car dealers are deceptive. Anyone who goes into a car dealership, who doesn't know how much the vehicles are worth, is asking the dealer to rip them off.

Very true. Otherwise the first quote they give you will be sky high and apparently lots of people will bite which is why they do this.

[thevillages2013]

I think that all car dealers are deceptive. Anyone who goes into a car dealership, who doesn't know how much the vehicles are worth, is asking the dealer to rip them off.

Yes , absolutely. Know what price you are willing to pay and stick to it. Also let them know how long you will experience their “ hospitality “ before you leave like “ ok sir you have exactly 30 minutes because I have another appointment “. It really is amazing that people keep going to that dealership (several under that name) . It is close and convenient for service but really YOU ARE RETIRED! What else do you have to do but drive a little farther like Ocala for service or just get your (other than warranty) service done at Wildwood Tire

[JMintzer]

Dude! Where in the HE double hockey sticks have you been? Hope you are well ! I even started a thread asking if anyone knew why you vanished! You handled the Jenkins situation better than I would have! If they didn’t bring me my keys when I asked for them I would have been the one the police were called on.

I was on a "vacation" (not my idea)...

Oh, and it wasn't Jenkins that did that to me. It happened when I was 19-20 something...

[thevillages2013]

I was on a "vacation" (not my idea)...

Oh, and it wasn't Jenkins that did that to me. It happened when I was 19-20 something...

That was a long vacay! I’m sure you will be a good boy now :bigbow:

[Nick B]

Just another way to tax us to make up for no state income tax.
Exactly

[dhdallas]

What? A car dealer that is deceptive? I never heard of such a thing! Thank you Captain Obvious!

[pauld315]

Same experience at a Toyota Dealer in Gainesville this spring. Brand new car advertised for 47K. I went up there with a car that Carvana told me they would give me 42K for. After talking to the sales manager and telling him what Carvana offered for my car the salesman came back and the out the door price became 53K (2500 dollar dealer profit fee included, plus 1800 in cheap addons I don't want) ) and offered me 38K for my car. I just got up and left. I went to Carvana, got the same car with 5000 miles on it but it was a 2021 for 42K and they gave me 42K for my car. I just had fees like for license plates to pay to pick up the car.

[Michael G.]

When you asked for your keys and they would not give them to you would have taken out my phone and called the police. Would have your keys in your hand within seconds.

This would be a good idea until the dispatcher heard the reason for assistance.
You would be at the dealership for hours and still no keys. :shocked:

[Michael G.]

Remind me never to give my keys away at a car showroom

Yes, that's good advice.
Any dealership that wants to evaluate my trade, I'm standing there with my keys.
If we need to go for a ride, I go along.

[Michael G.]

Often today's cars have oil filters in odd places. It is probable that oil from the old filter spilled on top of a suspension component or skid plate or other obstruction.
It is now harmlessly dripping down to your floor.

Sloppy work, but not a big deal.


Sloppy work yes, there is such a thing as rags.
Wipe/mop it up the best you can, then inform the owner so they know why oil is on their garage floor.
Common sense

[thevillages2013]

I am amazed at the number of Jenkins license plate frames here in TV. I walked out of their Honda dealership in 2019 and bought a Ridgeline in Ocala for the price they offered on line. 9k less than Jenkins. Apparently though they have a lot of happy (screwed royally without even knowing it) customers.

[kkingston57]

I thought that "price gouging" is illegal. When bottled water or gasoline is in short supply, it's against the law to charge an exorbitant price for them. Well, aren't cars and trucks in short supply? Same with "scalping" with popular concert tickets.....
Maybe Gov Desantis could do something about these dealership bandits.

Need to check when price gouging laws apply and I do feel that they only apply after an emergency such as a hurricane.

[Babubhat]

WC Fields was right. So many other dealers to choose from

[Battlebasset]

Follow up to the original post, and the subsequent purchase of the 2019 Buick Encore from George Nahas:

Intermittent wipers weren't working, so I took it in. They informed me that they weren't working because at some point the windshield was replaced, and the sensor wasn't reinstalled. Initially, the service person wanted to make it my problem but I reminded them that this was a certified pre-owned vehicle, and that is one of the things they should have checked. After a little back and forth they agreed, and they fixed the problem under warranty.

Would have been better for them to offer that up front, but it ultimately got resolved. Bet they check that closer in the future for any car they want to sell as "certified"

[MrFlorida]

Numerous posts here about Jenkins, not a good rep from most.

[wisbad1]

I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg (https://express.leesburgvolkswagen.com/express/used/KL4CJCSB5DB158848?deal_type=cash)

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.
Crooooooks!

[Babubhat]

And they don’t care what you want. It’s take it or leave it. Need to shop online. Out of state if necessary. Demand a printed contract before setting foot in the dealership. It’s a bit of work. Or go to Carvana

[RobertScott]

These doc fees or dealer fees from brick and mortar dealers are repulsive, we bought a car from Caravana right after we moved down here, none of those nonsense fees, dropped off right at our house in The Villages, and we are very happy with the car.

[VApeople]

It’s take it or leave it.

All of us experienced car buyers agree with you and that is why we enjoy the car buying experience.

We offer the dealer an out-the-door price for a car.

If we hear a Yes, then we give them the money and drive the new car home.

If we do not hear a Yes, we leave.

[DAVES]

Jenkins Toyota last year said we cannot meet the price you are looking for and have gotten from another dealer but why not come down and look at what we have on our lot.
Told him that seem like a colossal waste of time so he just repeated his suggestion at which I said bye.

Far from an expert. It seems that today people feel like it is a good deal to pay only a little above MSRP-manufatcturers suggested RETAIL price. I've not bought a car in years. I know supplies are tight BUT you used to look up dealer's cost and offer 125-150 above that. Dealer's cost is not what the dealer pays for the car. There is something called a CALL BACK. When the car is sold the manufaturer pays the dealer 6-8% so dealer's cost LESS 6-8% is the dealer's real NET COST. When, a dealer finds a car for you at another dealer the other dealer will keep all or part of the call back.

GLAD I DO NOT NEED TO BUY A CAR.

[jswirs]

I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg (https://express.leesburgvolkswagen.com/express/used/KL4CJCSB5DB158848?deal_type=cash)

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.
I have had great experiences with Carvana.

[retiredguy123]

These doc fees or dealer fees from brick and mortar dealers are repulsive, we bought a car from Caravana right after we moved down here, none of those nonsense fees, dropped off right at our house in The Villages, and we are very happy with the car.
You don't need to buy a vehicle from Carvana to avoid the doc fees and dealer fees. I just refuse to pay them.