View Full Version : Overcharged at Steakhouse in Brownwood?
Coopcasa
05-01-2022, 12:56 PM
A couple of neighbors and I have noticed up charges on our credit card bills from receipts retained when dining at a local Steakhouse in the Brownwood town center.
Anyone else encounter this issue and notify management?
What results did you get?
It’s only a couple of dollars-but over the course of the day-it can add up.
Thanks for your responses.
Coopcasa
05-01-2022, 12:59 PM
I.e., not Cody’s. Starts with P.
Bill14564
05-01-2022, 01:01 PM
A couple of neighbors and I have noticed up charges on our credit card bills from receipts retained when dining at a local Steakhouse in the Brownwood town center.
Anyone else encounter this issue and notify management?
What results did you get?
It’s only a couple of dollars-but over the course of the day-it can add up.
Thanks for your responses.
In what way were you overcharged? You remember the burger was $10.99 but the receipt showed $12.99? After the tip the amount on the receipt was $75 but your statement shows $77?
JSR22
05-01-2022, 01:09 PM
A couple of neighbors and I have noticed up charges on our credit card bills from receipts retained when dining at a local Steakhouse in the Brownwood town center.
Anyone else encounter this issue and notify management?
What results did you get?
It’s only a couple of dollars-but over the course of the day-it can add up.
Thanks for your responses.
I have been there a number of times and never been overcharged. The owner is an ethical businessman who owns several restaurants in TV. I hope you contacted the restaurant for an explanation before posting your accusation.
Stu from NYC
05-01-2022, 01:32 PM
I have been there a number of times and never been overcharged. The owner is an ethical businessman who owns several restaurants in TV. I hope you contacted the restaurant for an explanation before posting your accusation.
I would say the same did you get an explanation? Have been there several times and have not seen anything like this.
Coopcasa
05-01-2022, 01:39 PM
I have been there a number of times and never been overcharged. The owner is an ethical businessman who owns several restaurants in TV. I hope you contacted the restaurant for an explanation before posting your accusation.
Notice the “?” In the title? Notice the “question in the post?
Of course, contacted the owner directly.
Coopcasa
05-01-2022, 01:42 PM
In what way were you overcharged? You remember the burger was $10.99 but the receipt showed $12.99? After the tip the amount on the receipt was $75 but your statement shows $77?
Bill received, tip added, kept receipt to compare to credit card charge which was higher than bill+tip on signed receipt.
JSR22
05-01-2022, 01:42 PM
Notice the “?” In the title? Notice the “question in the post?
Of course, contacted the owner directly.
What was the owners response?
Coopcasa
05-01-2022, 01:45 PM
I would say the same did you get an explanation? Have been there several times and have not seen anything like this.
Yes, spoke with the owner. With several in a small group who have frequent the establishment-simply curious if only our group is impacted. Occurrences on different dates/visits.
Glad to hear of no issues for you.
Bill14564
05-01-2022, 01:49 PM
Bill received, tip added, kept receipt to compare to credit card charge which was higher that bill+tip on signed receipt.
Interesting. I haven't experienced that though I've read of it happening in places outside the Villages.
Hopefully, the discussion with the owner was fruitful and he will resolve the issue internally without the need to escalate it to the credit card company.
Coopcasa
05-01-2022, 01:51 PM
What was the owners response?
Initially started with management. That was in March 22nd. Finally got to owner today who refunded the amount same day. He indicated this has happened previously. In asking the original question-was simply trying to gauge “how often” this occurs.
Coopcasa
05-01-2022, 01:55 PM
Interesting. I haven't experienced that though I've read of it happening in places outside the Villages.
Hopefully, the discussion with the owner was fruitful and he will resolve the issue internally without the need to escalate it to the credit card company.
Yes, exactly why I keep receipts until no longer needed.
retiredguy123
05-01-2022, 02:04 PM
Not that it makes a difference in this case, but the way restaurants process credit card charges is different from most businesses. First, they present you with a bill without the tip, say $80. Then, they take your credit card into the back room and immediately place a pending charge on your account for $80. Then, they return your credit card and a bill for $80 with a blank space for a tip. You add the tip, say $20, and sign a receipt for $100. If you use credit card alerts, like I do, you will immediately get an email or text alert for a charge of $80. Then, a day or so later, someone in the restaurant will change the pending amount from $80 to $100, which will show up on your credit card online statement. So, the bank alert never actually verifies the correct amount charged. I think the restaurant should only process one amount, the one that you signed, and not have someone change the amount days later. That is one reason that I always pay cash in restaurants.
JMintzer
05-01-2022, 02:21 PM
All of this was previously hashed out on "NextDoor"...
Not sure if they're expecting a different result...
VApeople
05-01-2022, 02:27 PM
Anyone else encounter this issue.
Nope. I NEVER pull out a credit card at a restaurant. We always pay cash.
Last year, someone wrote that they paid for food at Fenney Grill with a credit card but gave a tip in cash. Later they found the manager at Fenney Grill had added a generous tip to their credit card charge. Big surprise.
Bogie Shooter
05-01-2022, 02:40 PM
All of this was previously hashed out on "NextDoor"...
Not sure if they're expecting a different result...
What next Twitter?
They must really be disgusted with restaurant to keep dragging it out on social media.
Bogie Shooter
05-01-2022, 02:40 PM
I.e., not Cody’s. Starts with P.
Is there a prize for getting the right answer?
Coopcasa
05-01-2022, 02:44 PM
Is there a prize for getting the right answer?
Lol
Carla B
05-01-2022, 04:12 PM
So, Is there a prize for the post of the day that meets the Posting Police standards for correct content and grammar?
And, back to altered tip amount, it happened to us twice here in The Villages in 13 years. Both were small amounts. The first time, it was easy to make a "7" look like a "9". After a visit with the owner he reluctantly refunded the overcharge. The second time we neglected to follow up but, since we eat there regularly, just decided to watch in case it happened again. It hasn't.
Stu from NYC
05-01-2022, 04:39 PM
Nope. I NEVER pull out a credit card at a restaurant. We always pay cash.
Last year, someone wrote that they paid for food at Fenney Grill with a credit card but gave a tip in cash. Later they found the manager at Fenney Grill had added a generous tip to their credit card charge. Big surprise.
That would be the last time there for me
vintageogauge
05-01-2022, 05:07 PM
Nope. I NEVER pull out a credit card at a restaurant. We always pay cash.
Last year, someone wrote that they paid for food at Fenney Grill with a credit card but gave a tip in cash. Later they found the manager at Fenney Grill had added a generous tip to their credit card charge. Big surprise.
Maybe that was the manager they fired suddenly. Crap happens when you have employees, we have been going there for 5 years and never had a problem with anything. I'm with VApeople, use cash.
Stu from NYC
05-01-2022, 05:47 PM
Maybe that was the manager they fired suddenly. Crap happens when you have employees, we have been going there for 5 years and never had a problem with anything. I'm with VApeople, use cash.
Used to use cash at restaurants but since covid started very rarely use cash so we do charge pretty much everything these days.
Ecuadog
05-01-2022, 06:01 PM
Nope. I NEVER pull out a credit card at a restaurant. We always pay cash.
...
I ALWAYS pull out a charge card or a credit card at a restaurant. The value of the points that I would lose, against the value not having to watch for an overcharge, is not worth it.
I do however tip with cash and forgo some points. I believe it’s better for the server.
Without incurring extra charges, I almost always go for the points. It really pays.
HIgolfers
05-01-2022, 06:44 PM
Not that it makes a difference in this case, but the way restaurants process credit card charges is different from most businesses. First, they present you with a bill without the tip, say $80. Then, they take your credit card into the back room and immediately place a pending charge on your account for $80. Then, they return your credit card and a bill for $80 with a blank space for a tip. You add the tip, say $20, and sign a receipt for $100. If you use credit card alerts, like I do, you will immediately get an email or text alert for a charge of $80. Then, a day or so later, someone in the restaurant will change the pending amount from $80 to $100, which will show up on your credit card online statement. So, the bank alert never actually verifies the correct amount charged. I think the restaurant should only process one amount, the one that you signed, and not have someone change the amount days later. That is one reason that I always pay cash in restaurants.
I don't know what restuarants you frequent but we pay with credit card all the time at restaurants and usually add the tip on to the CC. I have NEVER seen two charges on my credit card bill. I also have never experienced a different charge than my receipt (which I keep to reconcile my statement).
retiredguy123
05-01-2022, 07:27 PM
I don't know what restuarants you frequent but we pay with credit card all the time at restaurants and usually add the tip on to the CC. I have NEVER seen two charges on my credit card bill. I also have never experienced a different charge than my receipt (which I keep to reconcile my statement).
You won't see two charges on your bill. The first charge is a "pending" charge that is later changed to include the tip. Every credit card charge starts out as a pending charge and is later converted to a final charge. If you set up alerts with your bank, you will see the pending charges immediately after you make a purchase. So, if I spend $50 at Publix, within a few seconds, I will get an email that shows that I spent $50. This verifies that they charged the correct amount. But, if I spend $60 at a restaurant, including a $10 tip, I will get an email showing that I only spent $50, because they charged my account before I added the tip. Then, they manually add the tip a few days later and the final charge on the credit card bill is for $60. If you don't get alerts, that is the only charge you will ever see. The problem with this process is that you cannot verify that they charged the correct amount until the final charge is posted on your credit card account. And, the person who manually adds the tip can make a mistake or deliberately overcharge you. I am not saying that restaurants deliberately overcharge, but I believe that most restaurants use the same charging process. That is why they take your credit card into the back room before you add the tip. I highly recommend that you set up alerts for credit card charges so you can immediately verify all charges.
charlieo1126@gmail.com
05-02-2022, 08:54 AM
Maybe that was the manager they fired suddenly. Crap happens when you have employees, we have been going there for 5 years and never had a problem with anything. I'm with VApeople, use cash.I receive at least $1500 a year back from my credit card company, I’ve used my card all over the world , without a problem for more years then I can count , I do tip in cash always more then 20% , I do check my receipts but if I’ve been taken for a few dollars ,well if I don’t know about it , I can’t worry about it
Topspinmo
05-02-2022, 09:13 AM
All of this was previously hashed out on "NextDoor"...
Not sure if they're expecting a different result...
But not everyone next door…
Topspinmo
05-02-2022, 09:15 AM
I receive at least $1500 a year back from my credit card company, I’ve used my card all over the world , without a problem for more years then I can count , I do tip in cash always more then 20% , I do check my receipts but if I’ve been taken for a few dollars ,well if I don’t know about it , I can’t worry about it
So, you think they giving the 1500 to you. There catch….
charlieo1126@gmail.com
05-02-2022, 09:30 AM
And could you tell me what is the catch
Stu from NYC
05-02-2022, 09:41 AM
And could you tell me what is the catch
Only catch could be is if restaurant is paying extra to the cc company to allow for cashback and restaurant passing it on to you.
charlieo1126@gmail.com
05-02-2022, 09:45 AM
I’m paying the same as cash customers , there are some places mostly small businesses that will offer a discount for cash.but that has to be posted.
JMintzer
05-02-2022, 09:54 AM
Only catch could be is if restaurant is paying extra to the cc company to allow for cashback and restaurant passing it on to you.
Nope. I either get cash back or points to use as cash. The purchase price never changes whether I use a "cash back" card, a regular card, or cash...
Stu from NYC
05-02-2022, 11:07 AM
Nope. I either get cash back or points to use as cash. The purchase price never changes whether I use a "cash back" card, a regular card, or cash...
Not what I meant. Think that perhaps the restaurant ups its menu pricing a bit to cover a higher cc cost.
charlieo1126@gmail.com
05-02-2022, 11:21 AM
Well that would only mean the cash customer is only paying more for his meal then the cc that’s going to get back something for using card and pricing for any business includes many variables
Michael G.
05-02-2022, 11:27 AM
I ALWAYS pull out a charge card or a credit card at a restaurant. The value of the points that I would lose, against the value not having to watch for an overcharge, is not worth it.
I do however tip with cash and forgo some points. I believe it’s better for the server.
Without incurring extra charges, I almost always go for the points. It really pays.
I agree on charge cards.
Also about the tip.
Isn't it better to leave cash then add it to you charge card for tax purposes.
retiredguy123
05-02-2022, 11:27 AM
Actually, the banks do charge the merchants more to process cash back credit cards than they do for non-cash back cards. Each type of credit card has a separate bank fee, and it is all rolled into the monthly fee to the merchant. However, the restaurants definitely benefit by accepting credit cards. For example, when McDonalds started accepting credit cards in 2003, their average transaction amount increased from $4.50 to $7.00. People just spend more money when they can charge it.
Two Bills
05-02-2022, 11:40 AM
I never add tips to CC. I do not trust the restaurants to pass on full, or any of the amount to workers.
By cash tipping, I know server has had the money in hand.
I will not eat at a restaurant that adds a 'service fee' either.
A. For same reason as above.
and,
B. Who are the management to presume I/we enjoyed meal, or service?
JMO.
Ecuadog
05-02-2022, 11:59 AM
I ALWAYS pull out a charge card or a credit card at a restaurant. The value of the points that I would lose, against the value not having to watch for an overcharge, is not worth it.
I do however tip with cash and forgo some points. I believe it’s better for the server.
Without incurring extra charges, I almost always go for the points. It really pays.
I agree on charge cards.
Also about the tip.
Isn't it better to leave cash then add it to you charge card for tax purposes.
If you mean that the server could under-report income because of the lack of a paper trail, then yes, the server could pay less income tax.
JMintzer
05-02-2022, 12:50 PM
Not what I meant. Think that perhaps the restaurant ups its menu pricing a bit to cover a higher cc cost.
But you're assuming they actually up the CC charges...
Stu from NYC
05-02-2022, 01:04 PM
But you're assuming they actually up the CC charges...
If I get 3% back from my sams cc at restaurants somebody is paying for it.
Ecuadog
05-02-2022, 01:15 PM
If I get 3% back from my sams cc at restaurants somebody is paying for it.
The people that pay cash help.
retiredguy123
05-02-2022, 01:19 PM
But you're assuming they actually up the CC charges...
When I owned a business many years ago, the bank who processed the credit card charges had a complete list of every card that we could accept. The bank fees ranged from about 1 to 3 percent depending on the type of card used and the amount and our average monthly transaction. The cash back cards had higher fees. But, the fact is that most restaurants could never survive if they didn't accept credit cards. The credit card customers spend more money than cash customers. Raising prices to cover credit card fees would not make sense. I think the banks are actually helping merchants to make more money.
JMintzer
05-02-2022, 01:33 PM
If I get 3% back from my sams cc at restaurants somebody is paying for it.
People paying 19% interest on their credit cards...
GOLFER54
05-03-2022, 04:54 AM
Whether you go shopping, restaurants, doctors office, whatever, always look at the receipt BEFORE you leave the establishment. That way any questions you may have can be addressed immediately. Mistakes happen.
Luggage
05-03-2022, 05:10 AM
Whenever I write a 7, I put a line through the vertical so that we could not be confused with number nine. One always has a horizontal line at bottom.
Luggage
05-03-2022, 05:15 AM
Since every Merchant including restaurants understands that the credit card fees include to pay for your 2% back, prices are higher for everybody including cash customers so you might as well get the benefit of the 2% rewards back. By the way I'm totally against this as it basically is Fraud against the government since you don't pay taxes on Rewards . You can blame the airlines in the 70s restarting frequent flyer Rewards which carried over in to General rewards on credit cards. one big game
Rwirish
05-03-2022, 05:37 AM
Yes, only your group is impacted.
Windguy
05-03-2022, 06:28 AM
Was the transaction you saw a pending one or the final one. If pending, maybe they overestimated how much would be tipped.
toeser
05-03-2022, 06:43 AM
Nope. I NEVER pull out a credit card at a restaurant. We always pay cash.
Last year, someone wrote that they paid for food at Fenney Grill with a credit card but gave a tip in cash. Later they found the manager at Fenney Grill had added a generous tip to their credit card charge. Big surprise.
On the other hand, I just pulled the cash bonus from my credit card which accumulates at 2%. The amount was $700. That's why I never use cash.
Ken D.
05-03-2022, 06:48 AM
Not that it makes a difference in this case, but the way restaurants process credit card charges is different from most businesses. First, they present you with a bill without the tip, say $80. Then, they take your credit card into the back room and immediately place a pending charge on your account for $80. Then, they return your credit card and a bill for $80 with a blank space for a tip. You add the tip, say $20, and sign a receipt for $100. If you use credit card alerts, like I do, you will immediately get an email or text alert for a charge of $80. Then, a day or so later, someone in the restaurant will change the pending amount from $80 to $100, which will show up on your credit card online statement. So, the bank alert never actually verifies the correct amount charged. I think the restaurant should only process one amount, the one that you signed, and not have someone change the amount days later. That is one reason that I always pay cash in restaurants.
It is the standard practice everywhere. They need to ensure they have a valid CC before you walk.
JoelJohnson
05-03-2022, 07:00 AM
My wife and her friend went to California Pizza Kitchen a few weeks ago and about a week later we had bogus charges on the credit card. She is the only one that uses that card and, looking back at previous charges, it was the only "new" store she used that card at. The CC company canceled the charges and sent new cards. I didn't want to call the store because of a chance the manager might be part of some funny business. Tried to call the HQ but got put on hold for 10 mins. Their phone system only allows 2 options, neither gets me to the loss prevention dept.
Having been the Mgr. of Restaurant Information Systems for a major pizza chain and later worked for a major loss prevention company, I have my suspicions.
PennyAnn
05-03-2022, 07:06 AM
This happened a few years back, at the burger joint in Sumter Landing. They said it was the place they did their deposits through, but that never made any sense.
They likely had someone working there who was skimming.
I would speak to the police, as they may find there is an organized thing happening.
Good that you are alert. Most wouldn't notice a small difference.
Good luck.
75090BAR
05-03-2022, 07:18 AM
Recently I had the second experience of my tip amount being changed. This time it was to add on $3.00 to an already $4.00 tip for a $20 meal written plainly on the receipt. I called the manager and was told it was an "honest" mistake? They sent me the $3. in the mail.
Teemotay
05-03-2022, 07:18 AM
people paying 19% interest on their credit cards...
bingo!!
diva1
05-03-2022, 07:39 AM
I too always keep receipts to match to CC statement. Last time this happened to me, the server had increased the tip amount after we left. Having the original receipt gave the manager a lot of info to get this problem taken care of. BTW this was not at Prima.
biker1
05-03-2022, 07:53 AM
No, not true. The IRS has been quite clear on when you would owe taxes on "rewards" from credit card companies. If you receive a "reward" for doing nothing (i.e. you don't have to spend any money to get the "reward") then you owe taxes. You should receive a 1099 in that situation. Otherwise, the "rewards" are effectively discounts.
Since every Merchant including restaurants understands that the credit card fees include to pay for your 2% back, prices are higher for everybody including cash customers so you might as well get the benefit of the 2% rewards back. By the way I'm totally against this as it basically is Fraud against the government since you don't pay taxes on Rewards . You can blame the airlines in the 70s restarting frequent flyer Rewards which carried over in to General rewards on credit cards. one big game
condomom22
05-03-2022, 08:02 AM
It just happened to me for the first time two weeks ago at Legacy Pool Grill. But the difference was only 8 cents, so no sweat.
Keefelane66
05-03-2022, 08:07 AM
A couple of neighbors and I have noticed up charges on our credit card bills from receipts retained when dining at a local Steakhouse in the Brownwood town center.
Anyone else encounter this issue and notify management?
What results did you get?
It’s only a couple of dollars-but over the course of the day-it can add up.
Thanks for your responses.
If it happened to your party it’s happened to others fortunately you caught it. If it’s on the bill receipt it wasn’t a mistake!
BumpaOompa
05-03-2022, 08:33 AM
I previously submitted a post on this same subject about a year ago. I found various Brownwood businesses routinely adding small amounts to my final bill after it was signed and tips were given. They were all approached, apologized and adjusted the bill. Not sure if they were padding the tip or adding credit card fees without advising me beforehand but it happened to me on about 10% of my visits. I consider this extremely high considering it almost never happens everywhere else. The biggest problem I experience in The Villages is the bar huts in the square. Very polite servers but on many occasions they have added tips to my credit card after I already put cash in the tip bucket and chose “no tip” on the credit card. It’s always $2-3 so I have been letting it slide. Last week my credit card came through with a $100 tip added for an $11 purchase. Called Villages Entertainment and they did not deny that adding tips is practiced by some at the huts. They did reverse the $100 overcharge. I have switched to using cash until they fix this systemic problem. I also save all restaurant receipts and typically have to challenge a merchant or two every month. Sad.
ElDiabloJoe
05-03-2022, 08:53 AM
I.e., not Cody’s. Starts with P.
Lol, does it rhyme with Prima?
kendi
05-03-2022, 09:00 AM
All of this was previously hashed out on "NextDoor"...
Not sure if they're expecting a different result...
Different platform to reach more people. OP wants number of people who have had the same experience. A better informed result, not different.
Bill14564
05-03-2022, 09:07 AM
I previously submitted a post on this same subject about a year ago. I found various Brownwood businesses routinely adding small amounts to my final bill after it was signed and tips were given. They were all approached, apologized and adjusted the bill. Not sure if they were padding the tip or adding credit card fees without advising me beforehand but it happened to me on about 10% of my visits. I consider this extremely high considering it almost never happens everywhere else. The biggest problem I experience in The Villages is the bar huts in the square. Very polite servers but on many occasions they have added tips to my credit card after I already put cash in the tip bucket and chose “no tip” on the credit card. It’s always $2-3 so I have been letting it slide. Last week my credit card came through with a $100 tip added for an $11 purchase. Called Villages Entertainment and they did not deny that adding tips is practiced by some at the huts. They did reverse the $100 overcharge. I have switched to using cash until they fix this systemic problem. I also save all restaurant receipts and typically have to challenge a merchant or two every month. Sad.
Fortunately, I have never had that happen to me. We purchase from the bar huts regularly and have never had a problem but we might not be a target since we add a tip to the card.
Do you know if you always clicked the green button at the bottom of the signature that says something like, "Accept Signature?" I always thought, perhaps incorrectly, that button would finalize the transaction and prevent any further changes.
You might also start asking for receipts. It's a pain for you and them but it might get the point across.
Ignoring a pattern of unauthorized charges being added to your credit card is a bad idea. Mistakes happen but very rarely; I think it may have happened to me once in my life but even that time it could have been me that made the mistake. A one-time $100 "mistake" is certainly worth calling about but so is the second or third time a $2 "mistake" is made. If you allow a pattern to be established then it will be harder to prove it was a "mistake" down the road.
OhioBuckeye
05-03-2022, 09:14 AM
A couple of neighbors and I have noticed up charges on our credit card bills from receipts retained when dining at a local Steakhouse in the Brownwood town center.
Anyone else encounter this issue and notify management?
What results did you get?
It’s only a couple of dollars-but over the course of the day-it can add up.
Thanks for your responses.
I thought stealing was against the law? What was the up charge for or don’t they have to tell you. What the heck is wrong with our society & legal system!
Geodyssey
05-03-2022, 09:19 AM
Not that it makes a difference in this case, but the way restaurants process credit card charges is different from most businesses. First, they present you with a bill without the tip, say $80. Then, they take your credit card into the back room and immediately place a pending charge on your account for $80. Then, they return your credit card and a bill for $80 with a blank space for a tip. You add the tip, say $20, and sign a receipt for $100. If you use credit card alerts, like I do, you will immediately get an email or text alert for a charge of $80. Then, a day or so later, someone in the restaurant will change the pending amount from $80 to $100, which will show up on your credit card online statement. So, the bank alert never actually verifies the correct amount charged. I think the restaurant should only process one amount, the one that you signed, and not have someone change the amount days later. That is one reason that I always pay cash in restaurants.
Only a 25 percent tip?
Ignoring a pattern of unauthorized charges being added to your credit card is a bad idea. Mistakes happen but very rarely; I think it may have happened to me once in my life but even that time it could have been me that made the mistake. A one-time $100 "mistake" is certainly worth calling about but so is the second or third time a $2 "mistake" is made. If you allow a pattern to be established then it will be harder to prove it was a "mistake" down the road.
Exactly! These "creative accounting" incidents need to be reported to the CC issuer AND the police. Once a pattern is established by them, action can be taken to prevent this "skimming" from happening to others. Like YOU.
Funny how you never hear of customers being under charged.
Please REPORT it.
Skip
kcrazorbackfan
05-03-2022, 09:35 AM
Why do some of you start these posts damning a restaurant or complaining about your bill and can’t, for some kindergartener reason, not name the restaurant?
Some of you start a post just to show how much common sense you don’t have…..
JMintzer
05-03-2022, 09:45 AM
Exactly! These "creative accounting" incidents need to be reported to the CC issuer AND the police. Once a pattern is established by them, action can be taken to prevent this "skimming" from happening to others. Like YOU.
Funny how you never hear of customers being under charged.
Please REPORT it.
Skip
I was undercharged the last time I went to the Mexican place in Spanish Springs...
The waiter brought a bill that was for an appetizer and a meal.
We had an appetizer, two meals and a special margarita. More than triple the cost...
I could have paid the wrong amount, but I didn't. I let him know, the thanked me profusely and brought me the correct bill...
It does happen...
Bill14564
05-03-2022, 10:14 AM
...
Funny how you never hear of customers being under charged.
Please REPORT it.
Skip
I've been undercharged at bars before, places where we were regulars. I brought it to the attention of the bartender who politely asked me not to do that again. I considered mentioning it to the manager or owner but it was the owner who was tending bar so.....
I've also had tips not entered at all. I made that up to the server the next time we visited the restaurant.
I don't think I've ever had a meal left off my bill. I hope that I would notice that and have it corrected before paying.
juddfl
05-03-2022, 03:39 PM
You need to reconcile your receipts against your credit card statement. This is important. Quite a few years ago, I ordered a salad for $12 and tip was $3 for a total of $15. When I reconciled that receipt to my statement I was surprised. I was charged $18. I went back to the restaurant to see the manager, he made a copy of my receipt and statement. He corrected the problem and gave me a card for a free dessert. The hostess told me that this would be the 4th person to be fired for changing the tip and she has only been working there 1 1/2 years. She told me that the servers make fun of the seniors because we are too stupid and old to check our receipts to our statements. That statement bothered the hostess more than the stealing as she was a senior. That server took that $12 salad and added $6 for a 50% tip. I did go back to that restaurant for lunch and my free dessert and that server did not work there anymore. That restaurant is another restaurant now in Sumter landing.
Stu from NYC
05-03-2022, 05:50 PM
You need to reconcile your receipts against your credit card statement. This is important. Quite a few years ago, I ordered a salad for $12 and tip was $3 for a total of $15. When I reconciled that receipt to my statement I was surprised. I was charged $18. I went back to the restaurant to see the manager, he made a copy of my receipt and statement. He corrected the problem and gave me a card for a free dessert. The hostess told me that this would be the 4th person to be fired for changing the tip and she has only been working there 1 1/2 years. She told me that the servers make fun of the seniors because we are too stupid and old to check our receipts to our statements. That statement bothered the hostess more than the stealing as she was a senior. That server took that $12 salad and added $6 for a 50% tip. I did go back to that restaurant for lunch and my free dessert and that server did not work there anymore. That restaurant is another restaurant now in Sumter landing.
Wow more common than I realized. Always get a receipt so if something looks wrong I have a paper to compare it too.
Guess I will have to be more careful in the future.
Freehiker
05-06-2022, 06:28 AM
This is a very common scam. The vast majority of people do not watch their receipts and balance to their bank statements, so it’s easy to add a few dollars to a receipt.
Keefelane66
05-06-2022, 07:14 AM
Be careful it may not be an addon on the receipt BUT menu entree example $26.50 on reciet it goes to $28.50 and or up charge of 3% or more up charge for credit card usage
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