Wayfair.com

[Madelaine Amee]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

[dewilson58]

Depends.

Wide range of quality.

Do research before purchasing.

[photo1902]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

We’ve bought several pieces from Wayfair. I also know a handful of people who have bought from them as well, without any issues. I’ve assembled quite a few furniture pieces from them.

I’ve only encountered one damaged piece, and the return was easy.

[Madelaine Amee]

Depends.

Wide range of quality.

Do research before purchasing.

Is price of item an indication of quality or manufacturer? Several years ago I purchased leather from White's and found the arms were only bonded leather and unfortunately the arms broke down leaving a perfectly good leather recliner. Paid top prices for it at White's.

[Stu from NYC]

We have purchased a few things from them and thought quality was ok

[asianthree]

Have purchased 9 furniture items from wayfair. 2 tables and 2 cabinets. All had easy instructions, and looked better than what was available at Babette’s.plus 1/4 of the cost.

The bedroom set was exactly, the same as I could have bought in TV, saving $1,500. I did pay for set up which was $80

[Djean1981]

I would - but, I would check user reviews on the item first .

[Babubhat]

No issues. Reputable

[JMintzer]

Depends.

Wide range of quality.

Do research before purchasing.

Yes. Definitely read the reviews...

[photo1902]

Yes. Definitely read the reviews...

What pieces did you buy that you liked/didn’t like?

[ElDiabloJoe]

I have purchased and assembled over a dozen items from Wayfair. My succinct thoughts:

1. When I die and reincarnate, I want to be the guy in Vietnam that owns the styrofoam and styrene wrap factory. They pack that stuff very well, he's gotta be pretty well off;

2. Read the reviews, they are pretty reliable;

3. The Wayfair furniture is usually much nicer than Ikea, and usually easier to assemble;

4. RTFM. Follow the directions. Go slowly, look very carefully at the images. Sort out and count all the pieces and hardware prior to beginning assembly. Use your own hand tools, not the POS ones they include. Do not over-tighten things - hand tight only, Go slowly (was worth repeating). Some things take 10 minutes to assemble, some things take 3 hours. Did I say go slowly yet?;

5. Had one dining chair with a cracked leg. They could not replace it within a reasonable time period, so they found one at a competitor's site (Macy's) under a different name and they had me purchase it from Macy's and then reimbursed me the entire cost. Excellent customer service;

6. They usually have a sale (on now or just over) in May. They sometimes call it MayWay Sale. It is worth waiting for if you are not in a hurry;

7. Use your cell and photograph the box when it arrives, especially if it appears UPS or FedEx were a bit hard on the item. This is for just in case you find damage inside;

8. Re-Read #4. RTFM means Read The F-ing Manual.

[BrianL99]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.


Most anything you can buy from Wayfair, can be bought from Overstock.com or Amazon ... both of which have MUCH better return/customer service policies.

Everything I've ever bought from Wayfair, turned out to be a problem. Quality, Description, Delivery Dates .... it always seems to be something.

[JMintzer]

What pieces did you have that you liked/didn’t like?

We purchased 4 barstools that were just fine. Split leather, instead of full grain leather, but the colors were exactly as pictured and the quality was better than average, especially considering the lower price than we had seen elsewhere...

But a platform bed for the guest bedroom came in wrong. I had already unpacked it and to re-pack it hand have it shipped back was going to be a pain.

It was the wrong color (but in the same color pallet as the bedding we chose). We ordered a navy blue padded headboard, but what we got was a slate gray headboard. So after a phone call and a significant discount, we decided to keep it.

So far, it's served us well...

[Pinball wizard]

I have purchased and assembled over a dozen items from Wayfair. My succinct thoughts:

8. Re-Read #4. RTFM means Read The F-ing Manual.

I thought it meant Read The FULL Manual!
:a040::a040::a040::a040::a040:

[Pinball wizard]

Great customer service!

I had a problem with a kitchen table and chairs several months after purchase. Without even pushing, they offered to replace or refund. I chose replace with a better set. I didn't even have to disassemble it. The truck that delivered the new set, took the old one without me disassembling it.

[Madelaine Amee]

Thank you to all who took the time to respond to my post. :)

[Calisport]

I've ordered from Wayfair for about 15 years. They have great return policies. If something is wrong with an item like broken parts and too heavy to return they sometimes refund you and you keep the item. I had this with a dining room round bar table that was broken in the structure which I fixed myself. Another was a carpet that was not the color it was listed as. So they do have some nice affordable furniture but read carefully the return policy and if you have to pay for the return postage. A lot of items are in storage and are from places like Vietnam, China or Indonesia so lots of assembly, bolts, screws, possible broken parts, shoddy packaging....but usually great savings.

[Garywt]

I bought a recliner from them once. The box looked like it had gone through a shredder when it arrived. The chair looked fine but was in the trash in about 3 months because it was a piece of junk. Have never ordered anything else from them.

[Papa_lecki]

Most of what I’ve bought has been of low quality
I would say ALL of the furniture, has been low quality.

[Luggage]

I've ordered several side chairs from them and the quality was very reasonable for the price. I also ordered a knockdown small buffet for the kitchen and it was the same quality as Ikea meaning three stars. You surely do get what you pay for oh, and I watched everything today is made in China except for better furniture. If you just want a TV stand or an umbrella oh, it's fine, remember you can always return things you don't like

[Bay Kid]

I like that you can shop only made in America by checking the made in America box.

[bowlingal]

Wayfair is excellent, awesome too. Bought several things from them....no issues

[Anne Cink]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated. Last summer, I ordered an upholstered sofa and a large overstuffed armchair from Wayfair. I also ordered two leather armchairs and several lamps. All were delivered in a very timely manner. In fact, the sofa and chair came earlier than promised. They were designated "White Glove" - very professional delivery! One armchair was missing a piece. It was sent very quickly. Assembly of all pieces was very easy.
I highly recommend Wayfair.

[Suzay]

I have bought a few things from them ,products come broken or missing parts ..I stopped a few years ago buying from them..

[Rickanvic]

I bought a sectional that had great reviews. When it came in, the right side was broken. I tried to call customer service I tried to email I was not getting any responses for about 4 weeks. I went on and put the worst review in. Customer service called me right away and arranged for a new sectional to be sent. After a few weeks I got the new sectional in and though it wasn't broken one of the two areas did not come together. There was a pretty large gap in the back, the seat was fine. They offered me $200 if I kept the sectional. Not wanting to go through what I have been through not having livingroom furniture for almost 3 months, I accepted the offer. I put a throw blanket over the area but was still very frustrated that I spent a ton of money and did not have a perfect piece of furniture. I had a copy of my original review. It never showed up on their site so I wrote a new one with everything that I had gone through. It never showed up on their site. I tried reposting at three different times. After looking at all of the reviews I never saw anything less than a four-star. I am assuming they don't post anything less than 4 stars. I sold it for $200 in a garage sale a year later.

[Glowfromminnesota]

We bought a few pieces from Wayfair. Happy with everything, but a few things took a while to assemble. They are really good about returns too. We ordered an electric fireplace that was in a console. It was slightly damaged. They said to keep it and they sent us a new one. I always look for the best reviews on line. We bought a few things off Amazon too and have been happy—mattress, bed frame, etc.

[Guitarman1951]

Just bought a patio table from them with no problems. However, certain furniture that comes from overseas, i. e., China, are said to be stuck in ports. I guess you need to know if the furniture that you are buying is in stock or not.

[Captain Ruth]

[QUOTE=Madelaine Amee;2093557]I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.[/QUOTE
I ordered an adjustable bed frame that really turned into a nightmare. There delivery time that was almost a month out I ended up calling and calling getting different answers as to where or when it actually would be arriving. Big issue cause I had company coming( which I did end up sleeping on mattress on floor) of course it arrived in midst of family visit. Good thing cause the adjustable king bed frame was not in 2 twin pieces as advertised they were all connected with the motors and wires …. Extremely heavy. But all in all after finally getting it set up in bedroom it does work very well and I’m very happy with it but definitely was not happy with the promised timing of delivery or the different stories I was told when I called checking on it. So to help with your question I would recommend their products but don’t be counting on exact delivery date and I’d definitely pay to have them set up furniture in your desired room. I’ll be ordering from them again but keeping in mind my lessons learned.

[Miboater]

I just finished putting together an entryway table from Wayfair. It wasn't a cheap one but it still was 50% cheaper than something comparable at Babette's. Everything was well-packed with no damage and everything was included. We've bought a few things on Wayfair in the past with no issues.

I believe you get what you pay on Wayfair more than most places. If you get something really cheap on there don't expect much but if you pay a little more you'll be happy with the quality.

[EatthMama]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.
I purchased a gorgeous mirrored vanity, a floor lamp, bar stools, a sewing cabinet, kitchen drawer bamboo separators and other miscellaneous items. The only problem I had was damaged parts with the sewing cabinet. Got my money back with one phone call. I think very highly of them. Good luck.

[MarcyE]

We’ve purchased many items from Wayfair. Great quality. If item is damaged, they send me another one no questions asked. I’m told to sell or donate damaged item. Excellent customer service!

[NotGolfer]

We bought a leather recliner early on during Covid from Wayfair. It gets a lot of use since it's in the livingroom. IF it's bonded leather or even nauguahyde it's holding up well. It looks great and is very comfortable. It was ordered with "some skepticism" in that it was "un-returnable" if I remember correctly. BUT so far, so good! As an aside to this----many years ago we bought a recliner at a furniture store that was highly recommended. It was nauguahyde and really didn't stand up. After a year's use---the arms on it was cracked and foam was showing. We called them up and complained. A man came out---they got recovered and a year or so later, the same thing happened. It was a LaZboy! We hauled the thing around and years later I went to an upholsterer to have it re-done in fabric. He was also a LaZboy merchant (had a store). He said the "workings" in it weren't made anymore but they were still in great shape. We got several more years out of that chair. I'm thinking that furniture these days aren't made as they once were. It is a crap-shoot if we get items that will stand the test of time.

[Oldragbagger]

I have purchased quite a few pieces from them, especially for the last two houses which were both purchased during covid.
Generally good quality for the price. Their customer service is outstanding if you do have a problem. Be prepared for the assembly, which my husband actually enjoys, thank god.

[kendi]

Read product reviews thoroughly as well as item description. I’ve purchased items that are very nice quality and others not so much. Last purchase was bar stools on sale. Not the best quality for long term everyday use. But partly my fault. as I looked back at the description and reviews had missed some key clues. Only cost about $2.00 to return. Easy drop off at UPS.

[LAP17]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.
My mom purchased a chair and two couches from Wayfair and found them to be of very poor quality. I have purchased numerous pieces from Overstock and have been extremely happy. Caveat: Be sure because although returns are possible, they are expensive. Also, Overstock offers email discounts of between 15-17% so sign up to receive their emails if you are thinking of purchasing.

[DonnaNi4os]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

I have ordered from Wayfair and been satisfied with the delivery time and quality. I have a sideboard that I love and purchased for them. My daughter has purchased a number of rooms of their furniture and all were high quality and in perfect condition. Good luck.

[DonnaNi4os]

I have purchased and assembled over a dozen items from Wayfair. My succinct thoughts:

1. When I die and reincarnate, I want to be the guy in Vietnam that owns the styrofoam and styrene wrap factory. They pack that stuff very well, he's gotta be pretty well off;

2. Read the reviews, they are pretty reliable;

3. The Wayfair furniture is usually much nicer than Ikea, and usually easier to assemble;

4. RTFM. Follow the directions. Go slowly, look very carefully at the images. Sort out and count all the pieces and hardware prior to beginning assembly. Use your own hand tools, not the POS ones they include. Do not over-tighten things - hand tight only, Go slowly (was worth repeating). Some things take 10 minutes to assemble, some things take 3 hours. Did I say go slowly yet?;

5. Had one dining chair with a cracked leg. They could not replace it within a reasonable time period, so they found one at a competitor's site (Macy's) under a different name and they had me purchase it from Macy's and then reimbursed me the entire cost. Excellent customer service;

6. They usually have a sale (on now or just over) in May. They sometimes call it MayWay Sale. It is worth waiting for if you are not in a hurry;

7. Use your cell and photograph the box when it arrives, especially if it appears UPS or FedEx were a bit hard on the item. This is for just in case you find damage inside;

8. Re-Read #4. RTFM means Read The F-ing Manual.

For anyone needing someone to do the assembly, I used a man in TV. He was great. Jeff 813-244-1756

[GmaLisaG]

We have purchased many pieces of furniture from Wayfair all of which are of high quality. They also provide great customer service ...

[juddfl]

I have purchased quite a bit of things from Wayfair. What I do is look at the reviews of what I want to purchase. That will give you an indication if the product is good. If there are a couple of negative reviews and a lot of positive, I'm pretty sure that it is good. I did purchase an accent chair without checking the reviews. It looks great, but the seat is a little hard for me. My friends think it is fine. Once you buy from them, you'll be back.

[kitnhead]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

We were in the same position. A few pieces we bought from Wayfair are excellent, and a few of poor quality. For example, we are replacing the couch after less than a year. It’s really hard to tell until you receive the item. I bought two excellent lamps. We just went to Babette’s factory outlet in Leesburg for a couch. It’s only open on the first weekend of every month, but we are getting the couch in a week.

[p089813]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

I purchased two, custom, love seats from them about two years ago and the structure, workmanship and material are as shown in their pictures. Very happy with my purchase but had to wait three months for delivery but was worth the wait. This was during the beginning of outbreaks of covid but from lack of materials and workers it's probably still a long wait for custom ordered items. Stocked items aren't that long to ship.

[Boomer]

I bought some end tables from Wayfair several years ago, and they were fine. At the time, shipping was free, but I would have had to pay return shipping, and that would have been expensive because of the weight and size. But the tables were not expensive in the first place, so I had figured I would give them away if I did not want them. But I don't know how their return policy works now.

Our granddaughter and her husband ordered some of their furniture from Joss and Main. That is a division of Wayfair. I was curious about Joss and Main, so I looked it up. I just read an article titled, "The Millennials Have Reshaped the Way We Buy Furniture."

I found another article I am linking here. It says Joss and Main requires a membership fee, but later says there is also a free membership -- but without all the bells and whistles, I guess. This article is 3 years old, so all that might be different now. It sounds like they are masters at marketing, especially to the millennial market.

Here it is:

20 Things You Didn’t Know About Joss & Main Furniture | What Is Joss & Main (https://moneyinc.com/joss-and-main/)

There is a company based in my home city called Everything But the House (ebth.com). It is an online auction place. They ship things. I know furniture pretty well and have seen some nice stuff on there. I would not be one who would buy used upholstered furniture from an online auction, but I might take a chance on wood furniture pieces or decorative items. Their descriptions and pictures are detailed. The only thing I have ever bought from them though is an old wooden propeller for Mr. Boomer to hang on the wall. But that is in our northern house so we could pick it up at the EBTH warehouse, thus no shipping. (Warning to anyone who decides to visit this site, you might be there all day, lots of interesting stuff.)

Furniture shopping sure has changed.

Boomer

[MandoMan]

Is price of item an indication of quality or manufacturer? Several years ago I purchased leather from White's and found the arms were only bonded leather and unfortunately the arms broke down leaving a perfectly good leather recliner. Paid top prices for it at White's.

It should be illegal to refer to “bonded leather” as leather. It’s more like OSB (Oriented Strand Board) made of micro-shavings of leather.

[Cfdettmer]

Yes. I have shopped there many many times. Good quality. Good servicee

[Madelaine Amee]

It should be illegal to refer to “bonded leather” as leather. It’s more like OSB (Oriented Strand Board) made of micro-shavings of leather.

I think I am typical of the older generation, we are inclined to think if it costs more it has to be better quality. I paid almost $800 for the recliner with the bonded leather arms, thinking I was buying real leather .... how stupid am I to think I was getting full leather for that money. I have two recliners on order right now, they are guaranteed to be full leather and the cost is about $1,500 a piece. When it comes to leather, real soft leather, I do believe you get what you pay for!

[Zenmama18]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

Have bought cabinet handles and door pulls. Better variety than Lowe's/Home Depot and got exactly as described.

Also got bedroom dresser and nightstand. Assembly instructions were easy to decipher (hubby is a retired aircraft mechanic tho!). Also compared outdoor furniture sent to Overstock and did save some money, but they may not always have the same item at Overstock.

Overall satisfied with Wayfair purchase we have made.

[kcrazorbackfan]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

Because of the quality issues on the same product 3 different times, we will never purchase from them again.

[ladila389]

I’ve bought furniture and household items. All on time and as described. Return policy is extremely easy if needed.

[Djean1981]

Saving $$ is very exciting. Someone told me once that "fools pay retail."

[gidget72]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.


I have purchased from Wayfair several time and have alwasy been happy...the one time i had to return something because of size they were great.. I think you will be pleased

[Tamarama]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

I have made numerous purchases from Wayfair without a single incident. I have been very satisfied with multiple furniture items in the past few years.

[Rsenholzi]

I have ordered multiple pieces from them. Keep in mind everything needs to be assembled. I have had trouble with screw holes in the wrong place , pieces broken or cracked, etc. They were wonderful replacing the pieces - some they sent a whole new box and told me to throw out or give away the other box. You just have to understand that this is a possibility

[carhirsch]

Is price of item an indication of quality or manufacturer? Several years ago I purchased leather from White's and found the arms were only bonded leather and unfortunately the arms broke down leaving a perfectly good leather recliner. Paid top prices for it at White's.
We had that exact same experience at White’s . Had to throw the whole chair away. Lesson learned. I always inquire about any leather furniture—genuine leather or bonded.

[Carlsondm]

We purchased from them at the recommendation of a neighbor who decorates. We have purchased end tables, night stands, an extendable table, bathroom cabinets (which I painted to match the vanity), lanae rugs, cupboards, cabinets for storage to name a few. Several of the items had to be assembled, but no problems. I also ordered 4 Japanese room dividers. One was damaged in shipping and they refunded the cost and told me to pitch it. Now that's trust. We like the l x w x d search feature. You can see all of the items that will fit your space.

It's an honest mega store with reasonable prices. You get what you pay for. Rugs were so so. We bought many of their big end items and they were very nice. The main reason we used Wayfair was shipping speed. We waited days or weeks. The big furniture stores .. 6 months or more.

[Villages Kahuna]

A little pricey, but high quality products delivered on time. Used them several times.Their shipping is expensive. But all-in you get the quality that you’d get from a high-end furniture store.

[thevillager1988]

Have used Wayfair successfully and happily many times. Also have extensive experience with Overstock.com and have been happy with them too. We remodeled a house and bought many things from both companies. Read all the reviews of anything you are planning to purchase.

[Madelaine Amee]

We had that exact same experience at White’s . Had to throw the whole chair away. Lesson learned. I always inquire about any leather furniture—genuine leather or bonded.

Thank you for your input. We love the chair, it is super comfortable and only the arms are absolutely gone. I even tried to find someone to cover the arms, no one can do it. So I purchased arm covers which are a pain because they move all the time. The chair has seen its best days and it has to go, but it was exactly what we wanted at the time.

We furnished our whole house from Whites and this was the only piece that was a problem, everything else was top quality. I have since been told that bonded leather is no longer in use.

[SandyPd56]

I have bought tons of things from Wayfair. The quality varies. I look at the reviews on everything I buy from there. If most are good with only a few negative ones, I'll buy but always read the reviews first.

I won't buy furniture like a chair or sofa as everybody has a different opinion about the comfort of seating (too soft, too hard etc) and I just feel as though you need to be able to actually sit on it to know if it will be comfortable for you.

Hope this helps. Good luck.

[valuemkt]

Wayfair has a "sister" type site called perigold, which you may find has pricier and a bit more upscale furniture and accessories. Also, consider places from the furniture marts in North Carolina: we've bought from both Furnitureland and Goode;s .. brand names that typically destroy local pricing with better service and exceptional "white glove" delivery.

[mkjelenbaas]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.
I can only talk to one of your questions- yes we have purchased there- thank you for asking.

[nob77@comcast.net]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.
I’ve never had an issue. Read the reviews for guidance

[Madelaine Amee]

Wayfair has a "sister" type site called perigold, which you may find has pricier and a bit more upscale furniture and accessories. Also, consider places from the furniture marts in North Carolina: we've bought from both Furnitureland and Goode;s .. brand names that typically destroy local pricing with better service and exceptional "white glove" delivery.

I have given a lot of thought to N.Carolina for furniture, but never seem to find a site giving all names of dealers. Do you have a recommendation?

[JudyLife]

When I furnished our 3/2 villa in July 2019 I bought loads of items from Wayfair, including small furniture items. I was pleased with the quality & found them reliable from a delivery point of view.

[brick010207]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

Nothing bad to say about Wayfair. But, I didn't find them particularly economical compared to other sites and locals. Found Overstock to \be high compared to others. No experience with Amazon for furniture.What little I've bought from Wayfair I've had experiences similar to those posted.

Presume you have looked into Thrift Shops. Centsible Furnishings has quality furniture at good prices. I'd call them upscale. If you don't see what you want ASK. They have a big warehouse in the back and if you sweet talk the manager she'll let you look.

[valuemkt]

Just google north carolina furniture outlets. I've successfully used goods and furnitureland south.

[jimkerr]

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

If you have to do a return, they are very good with their customer service.

[Curtisbwp]

Before I buy furniture I inspect the quality of the materials, no wafer board, the quality of all joints and the material used. I make sure it is strong and there is no wiggling