Xfinity

[Stu from NYC]

We have had Xfinity since we have lived here with pretty good success.

For past few days FOX and CBS football games are only coming thru in Spanish. I see nothing on the remote to correct this.

Have been trying to get a phone number for Xfinity to find out how this has happened and how to fix this and thru their website unable to get such a number.

Their virtual assistant is totally useless.

Anyone have a number or any idea how to fix this?

Stu

[villagetinker]

I am GUESSING that you pressed the A, B, C, or D buttons by accident and changed to the SAP audio, try going to one of these channels and pressing the previous buttons, as I recall one of these changes the SAP audio.

[retiredguy123]

On your Xfinity remote, click on the down arrow in the center, select SAP, and change it to English.

[Stu from NYC]

Thanks guys. That did not work though.

Someone else suggested using remote and go to settings. Thast gave me a prompt for resetting to English and that did not work. Tried resetting my TV via xfinity and unfortunately that did not work.

Did find out we do not have the latest box or remote for our system. Will call tomorrow and see if we can get it and if that will work.

Stu

[Stu from NYC]

BTW Xfinity phone number is 888 936 4968.

Incredible had to google xfinity to get it not at all shown on their website.

[coralway]

Can’t you chat with a representative in real time? They have a Business/Products chat link available on Measenger

[retiredguy123]

On the remote, press to Xfinity button, then the settings button, then the device settings, then audio, and then audio language (SAP) reset.

[Stu from NYC]

On the remote, press to Xfinity button, then the settings button, then the device settings, then audio, and then audio language (SAP) reset.

I did that and it says everything is in English and at that point gave up for now.

No idea how long this is going on have not been watching any networks as the few shows we watch are in repeat so we just stream.

Very strange, hopefully this can be simply fixed with xfinity newest box and remote.

[Stu from NYC]

As it turns out, the problem revolves around football.

Once the afternoon games were over, shows were in English. Than NBC had sunday night football and NBC went from English to Spanish.

Still scratching my head but hopefully this is a simple fix.

[retiredguy123]

As it turns out, the problem revolves around football.

Once the afternoon games were over, shows were in English. Than NBC had sunday night football and NBC went from English to Spanish.

Still scratching my head but hopefully this is a simple fix.
I'm watching the Cowboys game and it is in English.

[retiredguy123]

As it turns out, the problem revolves around football.

Once the afternoon games were over, shows were in English. Than NBC had sunday night football and NBC went from English to Spanish.

Still scratching my head but hopefully this is a simple fix.
Have you tried changing the language on the remote that came with your television?

[ColtsFan]

You can go to the Comcast store on 441 across from Home Depot in the small strip mall where Starbucks is. That way you can talk to a human and they can help you and if needed, a new box or remote. They are very helpful.

[retiredguy123]

I noticed that there is a "language" setting on the main settings menu after pressing the Xfinity button and then the "gear" using the remote.

[GCMartin]

I heard that everyone lost the license to show the NFL games except YouTube TV.

As it turns out, the problem revolves around football.

Once the afternoon games were over, shows were in English. Than NBC had sunday night football and NBC went from English to Spanish.

Still scratching my head but hopefully this is a simple fix.

[Vivian Haberfeld]

800-266-2278... You need to play the comcast game which is to deal with the assistant 1st. They will give you a live person if the assistant doesn't solve your problem, which it won't.

[mkokotek]

You’re not alone. I had the same issue. Only on CBC and NBC football games. I gave up trying to reset SAP

[Wwdonley]

we have had xfinity since we have lived here with pretty good success.

For past few days fox and cbs football games are only coming thru in spanish. I see nothing on the remote to correct this.

Have been trying to get a phone number for xfinity to find out how this has happened and how to fix this and thru their website unable to get such a number.

Their virtual assistant is totally useless.

Anyone have a number or any idea how to fix this?

Stu
1 (800) 934-6489

[moerman]

open a google search browser—type in xfinity call back—schedule a call back. Works well, they will call you back at the designated time. We have used this method 3 times. They told us about it at the Xfinity store on 441.

[Paula]

Have you at least tried to use closed caption, and if so, is that in English? Just curious!

[Windguy]

Are you saying that you are getting the Spanish versions of the games or are the menus in Spanish when you browse the various Xfinity options? I think some of the suggestions here are for having menus in Spanish.

There are both English and Spanish versions of games. Could you have selected the Spanish versions? I’ve made that mistake.

[CosmicTrucker]

I suggest you double-check the channel number you have tuned into. Xfinity has hundreds of channels and repeats of the major networks are in different languages.

[DonnaNi4os]

There is a language setting. Press A on the remote and it will bring you to XFinity Help. And if you press B it will bring you to Language Choices. They are the tiny buttons surrounding the button you see that lights when you pick up the remote. Good luck.

[Eclas]

I heard that everyone lost the license to show the NFL games except YouTube TV.

Actually Youtube has the contract for private clients. Businesses still go with directv only. Youtube couldn't handle all those streaming channels at 1 time.

[DonnaNi4os]

If you want them to answer speak “retention” into the phone when they ask what you need. That was a tip from an XFinity rep. It works for me

[Lisanp@aol.com]

There is a service center at 8130 County Rd 44 in Leesburg. Bring your old box there to switch it out and ask your questions. Better then phone support.

[Nancy@Pinellas]

Go to the xfinity service center at the corner of 441 and Rolling Acres and ask for help.

[Stu from NYC]

You’re not alone. I had the same issue. Only on CBC and NBC football games. I gave up trying to reset SAP

How did you resolve this?

[OhioBuckeye]

Personally football doesn’t need a commentator to tell you what’s going on. I wouldn’t care if it came through in Chinese. But I understand where you’re coming from, you pay good money to hear an American channel in English, so if they have to have it in Spanish & if the Spanish want to live in America they should learn English. My personal opinion I would switch to another cable company. I know your not interested in what I have but I get ALL of my favorite football team games every week, college & Pro! Good Luck getting your cable company to let you hear it in English!

[Jhrath7@gmail.com]

1800comcast

[Stu from NYC]

open a google search browser—type in xfinity call back—schedule a call back. Works well, they will call you back at the designated time. We have used this method 3 times. They told us about it at the Xfinity store on 441.

While I was on hold with Xfinity tried this and would not work and they kept telling me to try again later.

Finally was connected to a very nice young lady in the Phillipenes (whose English was pretty good) and she reset our TV on their end. No idea if it will work until there is a game on tonight but keeping fingers crossed.

Thanks all for your help.

[LucyP]

It’s a norm to have Spanish speaking for football games. They Been doing this for couple years. Yes you can find a station without what I have to do.

[Shoogley]

On the remote, press to Xfinity button, then the settings button, then the device settings, then audio, and then audio language (SAP) reset.
Call the sales division
Many reps there , and ask to transfer to tech dept.

[JGVillages]

I heard that everyone lost the license to show the NFL games except YouTube TV.

Only the games not on National TV on Sunday’s and Thursday Night which Amazon Prime has the license, are on YouTube’s Sunday Ticket

[Stu from NYC]

While I was on hold with Xfinity tried this and would not work and they kept telling me to try again later.

Finally was connected to a very nice young lady in the Phillipenes (whose English was pretty good) and she reset our TV on their end. No idea if it will work until there is a game on tonight but keeping fingers crossed.

Thanks all for your help.

A bit of an update.

Still will not know until tonight to see if I can watch the game in English but got a call an automated call from Xfinity asking if our issue was resolved. Press 1 for no press 2 for no.

Since I do not yet know if they fixed the problem pressed 2. It than said hold on for next available technician and by the way it will take 30 minutes for your turn. I hung up.

Between no telephone number on their website and the above customer service really does not mean a lot to them.

[Maker]

There are 2 different menu sections for language on both the TV and the cable box.
One setting is for the language for the menu prompts.
Other setting is for the audio that you hear. That is the SAP (separate audio program) which is not there on most broadcasts. That is the setting you need to find. You have it set to spanish, but will provide english is the SAP is not being included on that channel's program.
The other possibility is that you are on a channel that has no SAP feed, but that functionality is happening at the source. Find the same program on another channel of that same station.

[retiredguy123]

There are 2 different menu sections for language on both the TV and the cable box.
One setting is for the language for the menu prompts.
Other setting is for the audio that you hear. That is the SAP (separate audio program) which is not there on most broadcasts. That is the setting you need to find. You have it set to spanish, but will provide english is the SAP is not being included on that channel's program.
The other possibility is that you are on a channel that has no SAP feed, but that functionality is happening at the source. Find the same program on another channel of that same station.
If you press the Xfinity button, then go all the way to the right side and click on the gear, there will be a selection named "language". Set everything to English. That should fix the problem. If not, the issue is with Xfinity.

[Stu from NYC]

If you press the Xfinity button, then go all the way to the right side and click on the gear, there will be a selection named "language". Set everything to English. That should fix the problem. If not, the issue is with Xfinity.

The technician at Xfinity thinks she fixed the problem i will know in about 90 minutes.

[Stu from NYC]

The latest as I pull my hair out.

To avoid commercials taped the game and when I realized it was taped on ESPN which I was watching in English decided to see what was going on on ABC. That was in Spanish for some reason.

OK tried some of the other suggestions and no change.

Than it occurs to me what is going on with our other TV which has no box and is controlled by our living room TV box. On our second TV I can watch in English.

No idea why this should be but tomorrow time to have another conversation with xfinity.

[Sabella]

The latest as I pull my hair out.

To avoid commercials taped the game and when I realized it was taped on ESPN which I was watching in English decided to see what was going on on ABC. That was in Spanish for some reason.

OK tried some of the other suggestions and no change.

Than it occurs to me what is going on with our other TV which has no box and is controlled by our living room TV box. On our second TV I can watch in English.

No idea why this should be but tomorrow time to have another conversation with xfinity.
Don’t worry Comcast/Xfinity can fix the problem for you. They will send a technician and it will only cost you $100. Good luck with Comcast Xfinity what they get away with with prices is beyond belief you can thank the people you elected in Washington.

[retiredguy123]

The latest as I pull my hair out.

To avoid commercials taped the game and when I realized it was taped on ESPN which I was watching in English decided to see what was going on on ABC. That was in Spanish for some reason.

OK tried some of the other suggestions and no change.

Than it occurs to me what is going on with our other TV which has no box and is controlled by our living room TV box. On our second TV I can watch in English.

No idea why this should be but tomorrow time to have another conversation with xfinity.
I am confused by your statement that you have a TV with no box. If you have regular Xfinity cable, every TV should have a box, unless you are using the Xfinity Stream app on the second TV.

[Maker]

Stu - What is the make and model number for your TV with the spanish sound

[Papa_lecki]

It’s not xfinity, it’s your TV. Especially if one TV is fine.
Xfinity sends the signal, TV interprets the signal.

TV is set on Spanish feed. The setting Could be under closed caption

[Stu from NYC]

This only happens for football.
Last night 433 ABC is in Spanish for mbf this am back to english..
I do have an old box and remote from xfinity will get new ones hopefully that will solve problem.

[retiredguy123]

This only happens for football.
Last night 433 ABC is in Spanish for mbf this am back to english..
I do have an old box and remote from xfinity will get new ones hopefully that will solve problem.
You can take the old box to the store on Rt 441 near Best Buy, and they will swap it out. It only takes about a minute and you don't need to wait in line. The newest cable box has 4K built into it. You don't need to bring the cables and remote. Get a receipt for the old box.

[Stu from NYC]

I am confused by your statement that you have a TV with no box. If you have regular Xfinity cable, every TV should have a box, unless you are using the Xfinity Stream app on the second TV.

We have one box that somehow controls our second TV. The remote for the second box allows us to record or change channels. Saved a few bucks over having two boxes.

[Stu from NYC]

Stu - What is the make and model number for your TV with the spanish sound

Samsung UN50H5500AF.

Since this only happens during football do not see how the TV is responsible.

[retiredguy123]

Samsung UN50H5500AF.

Since this only happens during football do not see how the TV is responsible.
Not necessarily. Have you tried to cycle through the TV settings using your Samsung remote?

How do I use SAP on my Samsung Smart TV?
From the Home screen, use the TV remote to navigate to and select Settings. Select General, and then select Accessibility. Select Video Description to turn it on. Select it again to turn it off.

[Stu from NYC]

testing

[scooterstang]

Might have to get Babble and learn Spanish(cheaper than buying a new big screen)

[Maker]

Samsung UN50H5500AF.

Since this only happens during football do not see how the TV is responsible.

Samsung explains a lot.
They have a button on the remote called MTS
Press to choose stereo, mono, or Separate Audio Program (SAP broadcast)
So next time... PRESS THAT BUTTON

SAP is spanish. Only available on certain shows, otherwise will be the default (english).

Manual is here: https://downloadcenter.samsung.com/content/UM/201810/20181011112851146/ENG_US_X14ATSCH-1.128.pdf

[NucNerd]

I had this issue several years ago. It is associated with Samsung TVs. Google Samsung and Spanish and football and there are several links that will tell you how to fix it.

[Stu from NYC]

I had this issue several years ago. It is associated with Samsung TVs. Google Samsung and Spanish and football and there are several links that will tell you how to fix it.

Saw it and thanks.

We should be getting the new box and remote tomorrow from Xfinity. If that does not solve the problem will look at the Samsung TV.

[Maker]

Saw it and thanks.

We should be getting the new box and remote tomorrow from Xfinity. If that does not solve the problem will look at the Samsung TV.

What happened? Still Spanish? Did the MTS button on the TV remote fox it?

[Stu from NYC]

What happened? Still Spanish? Did the MTS button on the TV remote fox it?

As it turned out we installed the new infinity box on Sat and all football games have been in English. Hopefully it stays that way.

[bandsdavis]

I heard that everyone lost the license to show the NFL games except YouTube TV.That is incorrect. Youtube has the NFL Sunday Ticket package that Direct TV used to have. Fox, CBS, ABC/ESPN, NBC have the same games they have had for a long time. The Thursday Night games are only on Amazon Prime, which is another change this year.