Paisanos: Got a strange answer when I called

[bsloan1960]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

[Bill14564]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

If you are sure you dialed the correct number then I would ask a manager the next time you go there. Not that there is a good answer (there isn't) but it will let the manager know that one of his/her employees is potentially costing him business.

[dewilson58]

Ouch.

[Stu from NYC]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

Wow and that person earns a salary for doing things like this

[CoachKandSportsguy]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

everyone, in case you are a whacko who wants to do something stupid. . . don't assume everyone is nice especially if you didn't identify yourself. . . . could be the intonation of your request, etc. could be all kinds of other reasons why public gathering places don't won't to give out too much information. .

for the same reason many don't answer phone calls from numbers they don't know, business has to pick up the phone, and then go from there. . so I get it. . you may have sounded like a lunatic to the woman answering the phone. . especially with all the ethnic stupidity going around at the moment. . .

this time i side with the pizza place. . but stop in during a quiet time of day, ask for the manager and ask him about the response. His answer might surprise you.

[golfing eagles]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

Maybe there are mass shooters out there that will only bother if there is a full house.

[retiredguy123]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?
Piesanos, not Paisanos. Paisanos is another pizza chain up north.

[frayedends]

I do recall some advice out there that restaurants shouldn't say if there is a wait or a line. IIRC it did have to do with bad guys targeting people. I can't find a reference to it now. It's a bit paranoid but that's probably the only reason.

Plus the place sounds like it's got mobster issues anyhow. :D

[Stu from NYC]

For our area pizza is better than average but still not as good as a good NY one

[Dotneko]

For our area pizza is better than average but still not as good as a good NY one

Personally, you couldn't pay me to eat a piece of their soggy, greasy, awful pizza. I even gave them 3 tries - which was 2 more than I should have - because it was so highly spoken of here. Otoh, it lowered my faith in the opinions of some others who post.

[bsloan1960]

Piesanos, not Paisanos. Paisanos is another pizza chain up north.

Thank you for your meticulous attention to detail. Now I'm concerned that folks here were stumped as to what I was asking. I should probably post my question again with your correction.

[OrangeBlossomBaby]

So if they said there are empty tables and by the time you showed up, a line had formed - would you be okay with that?
If they said there was a line, and you decided not to come, and the line had cleared up by the time you _would_ have come, should they be okay knowing that they cost themselves a customer in you that night?

On the other hand, if you had just asked if you could reserve a table, they could have told you "we don't accept reservations and there's a line around 20 minutes deep" or "there's no wait time, just come on in."

[star20166@yahoo.com]

Maybe competition is fierce and competitors call around to see who's business is doing the best.

[Blackbird45]

Were you trying to get seated at the CIA dining room?
Next time go to McDonalds no reservations needed.

[Marmaduke]

Maybe there are mass shooters out there that will only bother if there is a full house.
Sadly, you are correct. That's exactly what occurred last night at 8pm in Lewiston, Maine.

There was an active shooter situation in a restaurant and a bowing alley. Mass killings and injuries. I just saw it on the news.

[golfing eagles]

Sadly, you are correct. That's exactly what occurred last night at 8pm in Lewiston, Maine.

There was an active shooter situation in a restaurant and a bowing alley. Mass killings and injuries. I just saw it on the news.

Extremely sad. I posted a tongue in cheek reason for the hostess not divulging the attendance at her restaurant and an hour later this psycho goes postal. Not feeling good about it.

[collegeref]

You could have been an illegal
Terrorist now in the country
looking for info. Although some terrorist are now sadly
admired for their work.

[seecapecod]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

Easy enough to continue to explain the reason for your question- I’m asking because I’d like to eat at the restaurant at (insert time) and just wondering how long the wait may be for a table for two?

I would fault the restaurant management before I would fault any employee, there seems to be little to no training given to restaurant employee any more And the majority of them are hired with little to no experience.

[Bill14564]

You could have been an illegal
Terrorist now in the country
looking for info. Although some terrorist are now sadly
admired for their work.

When you hear hoofbeats, think of horses, not zebras.

[Berwin]

Just FYI, "active shooter" means there is someone shooting RIGHT NOW.

[Mrmean58]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

And you felt this was post worthy?

[Jazzman]

And you felt this was post worthy?

:bigbow::bigbow:

[maistocars]

Personally, you couldn't pay me to eat a piece of their soggy, greasy, awful pizza. I even gave them 3 tries - which was 2 more than I should have - because it was so highly spoken of here. Otoh, it lowered my faith in the opinions of some others who post.
Yikes - have you tried the thin-crust pizza? It misses your description on all counts and yes, I'm originally from NY.

[kendi]

Personally, you couldn't pay me to eat a piece of their soggy, greasy, awful pizza. I even gave them 3 tries - which was 2 more than I should have - because it was so highly spoken of here. Otoh, it lowered my faith in the opinions of some others who post.

Irrelevant and no one cares but you.

[retiredguy123]

Yikes - have you tried the thin-crust pizza? It misses your description on all counts and yes, I'm originally from NY.
I agree. Piesanos ultra thin crust pizza is consistent and very good. My biggest problem with pizza places is that most of them add way too much cheese and they do not use a consistent recipe. Apparently, a lot of people who make pizza think that every customer wants extra cheese, the more the better. Not true. The cheese and sauce should be applied in measured amounts, according to the recipe.

[PVR]

Personally, you couldn't pay me to eat a piece of their soggy, greasy, awful pizza. I even gave them 3 tries - which was 2 more than I should have - because it was so highly spoken of here. Otoh, it lowered my faith in the opinions of some others who post.

Why would your faith and opinion of people be lowered by someone's different opinion than yours?
So you don't like it which is ok.
More room for people that do.

[KenLee100]

Personally, you couldn't pay me to eat a piece of their soggy, greasy, awful pizza. I even gave them 3 tries - which was 2 more than I should have - because it was so highly spoken of here. Otoh, it lowered my faith in the opinions of some others who post.

Super!
That means I don't have to wait in line behind a whiney New Yorker.

[Tvflguy]

And you felt this was post worthy?

Let this Thread be a warning for innocent posters to open themselves up to sarcasm and negative posts.

I always say that I could open a Thread saying “ it’s a beautiful day in The Villages”. Some would rsp “no! It’s cloudy”, “No the Developer makes too much”, “No I saw dog poop”…. Some people can be so crabby and negative. IMO the OP made a valid question, and they get ridiculed by some here. OK take your potshots at me now. grrrrrr.

[retiredguy123]

Thank you for your meticulous attention to detail. Now I'm concerned that folks here were stumped as to what I was asking. I should probably post my question again with your correction.
Sorry, not trying to be nit picky. But, some Villagers think that Piesanos is the same franchise chain as the larger Paisanos franchise in the Northeast.

I lived in Fairfax, Virginia when they opened the first Paisanos restaurant. Now, there are about 36. When they opened Piesanos in The Villages, I thought it was the same chain until I checked the spelling.

[dewilson58]

Let this Thread be a warning for innocent posters to open themselves up to sarcasm and negative posts.

I always say that I could open a Thread saying “ it’s a beautiful day in The Villages”. Some would rsp “no! It’s cloudy”, “No the Developer makes too much”, “No I saw dog poop”…. Some people can be so crabby and negative. IMO the OP made a valid question, and they get ridiculed by some here. OK take your potshots at me now. grrrrrr.

Agree.

I would have been frustrated as well with the woman's response.

[Red Rose]

Crazy, wicked world out there.

[Topspinmo]

IMO pizza a required taste. My standards for pizza comparing to godfathers. So no pizza down for my taste stacks up to godfather’s before the company got ruined. I find frozen pizza doctored up just as good or better than any pizza offered here. But, that me.

[Stu from NYC]

Irrelevant and no one cares but you.

Is this not a discussion page?

[G.R.I.T.S.]

I would have said “Come on in! We can accommodate you!” 🤦🏻*♀️. If your time is limited, make a reservation in advance.

[bsloan1960]

So if they said there are empty tables and by the time you showed up, a line had formed - would you be okay with that?


She could have said, "At the moment there are tables available, but don't be surprised if that has changed when you arrive- it's unpredictable". I'd be OK with that- in fact I'm smart enough to know that without being told.

[Bill14564]

Is this not a discussion page?

The particular comment was an insult, not part of a discussion.

[bsloan1960]

And you felt this was post worthy? This is a Question Answer Forum. The people who felt this was worthy of reading and answering now fill 3 pages.

[Jayhawk]

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

Strange. She told me the same thing when I asked if they had Prince Albert in a can.


:pepper2::pepper2::pepper2:

[MidWestIA]

they don't want to have to hire people to answer the phone every minute - it would be kinda a cool app

better yet if the villages paid a couple bucks to program a live update we could see & change the CURRENT days golf - it can be done just need a live system

[Stu from NYC]

She could have said, "At the moment there are tables available, but don't be surprised if that has changed when you arrive- it's unpredictable". I'd be OK with that- in fact I'm smart enough to know that without being told.

That would be ok with me.

[Chamo]

OMG I’ve never seen so many stupid responses to this stupid question. This sight is really getting bad. Who cares if there is a line or a wait you either go or NOT.

[dewilson58]

I'd be OK with that- in fact I'm smart enough to know that without being told.

:BigApplause:

[TeresaE]

Personally, you couldn't pay me to eat a piece of their soggy, greasy, awful pizza. I even gave them 3 tries - which was 2 more than I should have - because it was so highly spoken of here. Otoh, it lowered my faith in the opinions of some others who post.

We’re from San Francisco. My sister-in-law’s family ran a couple of pizza restaurants. One of them very famous. IMO No pizza south of the the Mason Dixon line is as good. Gotta ask for them to make sure it’s crispy. Then it’s OK. Piesano’s wedding soup is excellent.

[TeresaE]

Sadly, you are correct. That's exactly what occurred last night at 8pm in Lewiston, Maine.

There was an active shooter situation in a restaurant and a bowing alley. Mass killings and injuries. I just saw it on the news.

We’ve got three squares and Sawgrass Mkt Place filled with people nightly. A mass shooter doesn’t need to call around to find a soft target crowd here.

[photo1902]

So if they said there are empty tables and by the time you showed up, a line had formed - would you be okay with that?
If they said there was a line, and you decided not to come, and the line had cleared up by the time you _would_ have come, should they be okay knowing that they cost themselves a customer in you that night?

On the other hand, if you had just asked if you could reserve a table, they could have told you "we don't accept reservations and there's a line around 20 minutes deep" or "there's no wait time, just come on in."

Excellent reply

[retiredguy123]

I agree with the OP. Why couldn't she tell you what the current wait time is? I was there a few weeks ago, and they told me the wait time was one hour, so I left. I won't wait an hour to eat a meal.

[Rich42]

I think you are making this way more complicated than it really is. My guess would be that the restaurant may have been busy and didn’t want to tell you that knowing that you would probably seek some other restaurant.

[Bill14564]

I think you are making this way more complicated than it really is. My guess would be that the restaurant may have been busy and didn’t want to tell you that knowing that you would probably seek some other restaurant.

But the non-answer (or refusal to answer) was, in fact, an answer. Not only did the OP not go to the restaurant but they are now commenting on the lack of professionalism by whoever answered the phone. It would have worked out better for the restaurant if they had just provided the requested information.

[photo1902]

But the non-answer (or refusal to answer) was, in fact, an answer. Not only did the OP not go to the restaurant but they are now commenting on the lack of professionalism by whoever answered the phone. It would have worked out better for the restaurant if they had just provided the requested information.

If you visit (or don't visit) a merchant, restaurant, vendor, etc, based on reviews on this site, you'll never go anywhere. :mmmm:

[photo1902]

Continuing the childish theme......."You realize people can have an opinion that differs from yours, correct?".................of course I do. I love differing opinions.

You appear to be confused with your statement, "My comment wasn't a question."
I never said it was.
I never thought it was.
Besides confusion, why would you state it???

OB's comment was very childish, but you found it to be excellent.
I on the other hand said it was not an excellent reply.
Then you come back with "My comment wasn't a question".

Are you seeing any confusion on your part???

:loco::loco::loco:

///

[Marathon Man]

"Hey, I called here an hour ago and you told me that there was no line. Now that I am here (an hour later) there is a line. I am mad and will complain to my friends."

Maybe that is why they did not give an answer to the OP. Restaurants fill and lines form quickly at certain prime times.

[Tvflguy]

As these postings continues on - it becomes ridiculous. Some folks just ruin it all for what should be a valuable informative forum of thoughtful individuals. Some here post like they are in grade school…

[Stu from NYC]

As these postings continues on - it becomes ridiculous. Some folks just ruin it all for what should be a valuable informative forum of thoughtful individuals. Some here post like they are in grade school…

That is why I just scroll on when a thread is of no interest to me.

[OrangeBlossomBaby]

I agree. Piesanos ultra thin crust pizza is consistent and very good. My biggest problem with pizza places is that most of them add way too much cheese and they do not use a consistent recipe. Apparently, a lot of people who make pizza think that every customer wants extra cheese, the more the better. Not true. The cheese and sauce should be applied in measured amounts, according to the recipe.

Er, no. The recipe for a good pizza is to shape, then toss the crust, lay it out on the pallet. The crust should be somewhere between 14-16". Dump a ladle of sauce in the middle and in a circular motion, use the bottom of the ladle to spiral the sauce out to around 1/2 inch from the edges. Then grab a palmful of cheese and sprinkle it over the sauce, repeat if you have small hands. Get a couple pinches of oregano, sprinkle that over it all. Then drizzle around a tablespoon of olive oil from a squirt bottle in a spiral over all of that. Slide the pie in the oven at 700°F for 7 minutes, until the crust edges bubble and start to char. That's a large cheese pizza.

[OrangeBlossomBaby]

She could have said, "At the moment there are tables available, but don't be surprised if that has changed when you arrive- it's unpredictable". I'd be OK with that- in fact I'm smart enough to know that without being told.

If you are smart enough to know that without being told, then why would you even ask? You already know the answer, no need to call them in the first place. The answer:

"There might or might not be a line or wait right this moment, but by the time you get here, there might or might not be a different line or wait time."

[lwmilo]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?
Perhaps she didn’t understand ur question.. just saying

[retiredguy123]

Er, no. The recipe for a good pizza is to shape, then toss the crust, lay it out on the pallet. The crust should be somewhere between 14-16". Dump a ladle of sauce in the middle and in a circular motion, use the bottom of the ladle to spiral the sauce out to around 1/2 inch from the edges. Then grab a palmful of cheese and sprinkle it over the sauce, repeat if you have small hands. Get a couple pinches of oregano, sprinkle that over it all. Then drizzle around a tablespoon of olive oil from a squirt bottle in a spiral over all of that. Slide the pie in the oven at 700°F for 7 minutes, until the crust edges bubble and start to char. That's a large cheese pizza.
LOL. So, if you have 3 or 4 people making the pizzas, don't bother to tell them exactly how much sauce and cheese to add. And, if someone orders a 16 inch pizza, and gets a 14 inch, who cares? Or, if a customer wants a thin crust, but gets a thick crust, so what? Let the employees just wing it. All of the customers will be fine with that.

[Ptmcbriz]

Because they don’t want to enable your behavior. Can you imagine the phone line being busy all the time and you can’t get through to order your take out pizza because 250+ people a day calling to see if there is a waiting line for seating? Come on. Put yourself in their position. Not hard to figure it out.

[Stu from NYC]

Because they don’t want to enable your behavior. Can you imagine the phone line being busy all the time and you can’t get through to order your take out pizza because 250+ people a day calling to see if there is a waiting line for seating? Come on. Put yourself in their position. Not hard to figure it out.

If I will get to a restaurant for dinner in say 30 minutes I do find it useful to find out how busy they are now. Full at say 5 30 means long wait at 6.

[NYTazman]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

This has happened to me, as well. Since I am a regular there and know pretty much all the employees, including all the managers; I asked them why this has happened. The answer is that the phone rings ONLY in the take-out side of the building, not at the hostess stand. And if they are busy in take-out (which recently has been up to an hour and a half wait), they can't go outside to check and even if the could, they can not determine the wait time since they are on the other side and not engaging with the seated restaurant area. They run it almost like a separate business. I hope this helps and clears things up a little.

[bsloan1960]

OMG I’ve never seen so many stupid responses to this stupid question. This sight is really getting bad. Who cares if there is a line or a wait you either go or NOT.

1) I care. Because the first time we went we met another couple there for dinner and there was a 45 minute wait- they wrote down my cell phone number. We then had to find another place to eat. 2) You are amazed that someone would post such a stupid question and that so many stupid people would answer. I'm amazed that in this world so full of nice people willing to help each other, you are so filled with poison that seeing these acts of good will would infuriate you.

[bsloan1960]

If you are smart enough to know that without being told, then why would you even ask? You already know the answer, no need to call them in the first place. The answer:

"There might or might not be a line or wait right this moment, but by the time you get here, there might or might not be a different line or wait time."
Simple- at least I consider it simple. It takes a couple of minutes for me to drive there. If she told me it was an hour wait, then I would have a 55 minute wait to be seated. Don't know about You, but to me that is important information. Do you see why I consider this Simple?

[Dotneko]

Irrelevant and no one cares but you.

Yet you apparently cared enough to reply!

[Dotneko]

Super!
That means I don't have to wait in line behind a whiney New Yorker.

Okay, but Im not from NY, so there's that.

[Pugchief]

(1)the phone rings ONLY in the take-out side of the building, not at the hostess stand....they can not determine the wait time since they are on the other side and not engaging with the seated restaurant area.

(2)And if they are busy in take-out (which recently has been up to an hour and a half wait), they can't go outside to check and even if the could,

1. This is completely idiotic. Why on earth would you not have the option when calling to "press 1 for reservations / hostess desk" or "press 2 for the carry-out desk" ? Today's phone systems easily accommodate that and it would improve flow and make customers happy leading to return business.

2. Also due to poor management. There is no reason to have that long of a wait in carry-out. Yes, I know it's hard to get workers. There has to be a better way. Piesano's is my favorite pizza in TV. For carry-out, I always place the order online, and it gives a pick-up time. But there is often a long line that you have to stand in just to get to the counter. Poor planning: have 2 counters, one for orders and one for pick-up of orders, with 2 separate lines ! Damn, I missed my calling as an efficiency consultant.

[dhdallas]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

The correct name of the restaurant is "Piesanos". It is a play on the Italian word "Paesano".

[Sage327]

First- I really love Paisanos.

I'm just curious about a phone conversation I had with the person answering the phone.

I called and asked, "Is there a line waiting to be seated- or do you have seats open"? The young woman answered, "I'm sorry, I can't divulge that information". Huh? Why would that be protected information- who might be at risk?

What if she told you there were seats open and when you got there the place was packed? The first thing you would say to her is I thought you told me there were seats open? Does she need to deal with something like that? She probably should have phrased her answer differently but I get her point

[Gpsma]

Super!
That means I don't have to wait in line behind a whiney New Yorker.

Actually i find most whiners come from the midwest.

[Freehiker]

This post jumped the shark a few pages ago.

[MrFlorida]

This time of year, expect lines .....

[Aces4]

Actually i find most whiners come from the midwest.

Nah, that's just what New Yorkers tell themselves to feel better about their flaws.:D

[golfing eagles]

Nah, that's just what New Yorkers tell themselves to feel better about their flaws.:D

What flaws???? New Yorkers are perfect.

[Stu from NYC]

What flaws???? New Yorkers are perfect.

For sure for sure