Beware Patriot Pool & Spa!

[mflasch]

T&D used to provide weekly maintenance and repairs if needed for our swimming pool. Unfortunately, that division of the company was acquired by Patriot Pool & Spa and things started to deteriorate. Missed weekly maintenance, erroneous billings, dead landscaping due to mishandling of pool chemicals and a revolving door as far as what technician actually showed up were all indicators that T&D's sale to Patriot was a disaster for it's customers.
There are many other pool companies to choose from and I would recommend checking them out and avoiding Patriot Pool & Spa.

[TidalWalkers]

We used T&D before the switch. Had similar issues. Switched to Orca. Now Orca services 16 pools in our neighborhood.

[BlueStarAirlines]

T&D used to provide weekly maintenance and repairs if needed for our swimming pool. Unfortunately, that division of the company was acquired by Patriot Pool & Spa and things started to deteriorate. Missed weekly maintenance, erroneous billings, dead landscaping due to mishandling of pool chemicals and a revolving door as far as what technician actually showed up were all indicators that T&D's sale to Patriot was a disaster for it's customers.
There are many other pool companies to choose from and I would recommend checking them out and avoiding Patriot Pool & Spa.

I had the exact same experience. Patriot missed 3 weeks in a row and blamed it on a lack of staff. Asked for a refund and got a promise of service credit...which they promptly didn't show up for either. Its been 9 months and dumping Patriot was the best thing for me and the pool.....

[Babubhat]

No issues here

[tophcfa]

Any service company is only as good as the technician assigned to care for your pool. T & D did a reasonably good job for us, but after the sale to Patriot we went through several incompetent techs before we dumped them. We have finally found another company that assigned us a very competent technician that we are happy with. I am reluctant to recommend them out of fear that an influx of new business will result in a change in their technicians routs and us being assigned yet another incompetent tech.