Quantum Fiber info request

[mgm1214]

Does anyone in the Village of Charlotte or surrounding area use/have Quantum Fiber installed? Are you happy with it? Were there any problems with the installation?

[HIgolfers]

Does anyone in the Village of Charlotte or surrounding area use/have Quantum Fiber installed? Are you happy with it? Were there any problems with the installation?

We live in Pine Hills. Have had it for 2 months. Very happy with it. Called and guy was out 4 days later to install. Gave us 4 hour window when coming. He arrived at tail end of the window. Took him 30 minutes. Later that day we had a few techie issues with connecting some of our devices but a call to tech support solved those issues (we had not yet set up an account and had to activate it). Since then smooth sailing. No installation fee. $50 per month.

[biker1]

We are just down Hillsborough from you. We have had the CenturyLink, and now the rebranded Quantum Fiber, fiber-to-the-house service for 9 years. We have been quite happy with it. Outages are rare. The CenturyLink to Quantum conversion was done about 6 months ago. The installation, more specifically the replacement of the CenturyLink ONT with the QuantumFiber equivalent box, went without incident. $30 per month with autobill, including all taxes and fees.

Does anyone in the Village of Charlotte or surrounding area use/have Quantum Fiber installed? Are you happy with it? Were there any problems with the installation?

[laboutj]

Does anyone in the Village of Charlotte or surrounding area use/have Quantum Fiber installed? Are you happy with it? Were there any problems with the installation?

We had it in Charlotte and it was great. Just moved to the village of Collier and signing up with Quantum was one of the first things we did.

[Keefelane66]

We’ve had Centurylink Fiber rebranded to Quantum 2016, 200mbs service $30 monthly supplied our own modem ARRIS. Had 2 outages since 2010 service restored within an hour.
We stream IPTV, Netflix and Amazon no bufferring.
North of 466a

[Foxtrot]

We have Quantum, no problems at all. Great price, 200 MBS up and down. You can't beat that. Best deal in the villages. Highly recommended.

[MidWestIA]

Could you folks show results of a speed test - I'm getting 628 but it seems to be slow sometimes and paying $75 centurylink

[KeithD]

I concur with the above comments. I use quantum and Hulu+ and saved about $50 per month from Comcast. Speed and customer service is great. I also use their WiFi devices and have coverage in every corner of the house.

[JohnnyT]

Does anyone in the Village of Charlotte or surrounding area use/have Quantum Fiber installed? Are you happy with it? Were there any problems with the installation?

I live in Charlotte & love it, over 500 MBPS up & down. Installer was great. Definitely would not go back to Spectrum. Cost is $50 a month.

[Santiagogirl]

Had installation in Village of Santiago within past month. Installers were on time, professional, & helped us choose right spot to mount the box out of multiple options. The service worked immediately with super fast log on speeds. Initially we encountered frequent silent patches while listening to internet radio (which we had not experienced with Comcast). This has since almost entirely resolved, so not sure what the issue was. The installers said someone would return within 10 days to bury the thin cable snaking along the ground to the box, but no one has appeared to do so after more than 2 weeks. Our lawn service is managing to work around it. Glad to be rid of Comcast.

[Justputt]

I have Centric fiber, as most new builds do. It is already installed and available the day you move in. You only need to call them to set up your account. No visits, no installation, as it is all done; wifi, router, modem, etc. are already installed. 1G speed, $65/mo, which is cheaper than most. Their TV packages aren't cheap enough for me, so we'll be streaming via YouTube TV, Netflex, etc.

[Switter]

Does anyone in the Village of Charlotte or surrounding area use/have Quantum Fiber installed? Are you happy with it? Were there any problems with the installation?

I am up in the north in the village of Woodbury. I've had quantum fiber since the beginning of August. I am a remote worker so I use it every, day all day long. It's been very good so far. There was one day when I was having problems but I don't know if that was my VPN or quantum. I pay $70 a month. I am getting speeds of about 250 to 400mbs upload and download. Even though all these fiber companies advertise 1gbs you're never gonna get that. I guess I expected a little higher speed but 300 Mbs is more than enough bandwidth for the vast majority of people and 70 bucks a month is not bad.

The package includes the modem and two access points to expand coverage in your house. I didn't use the access points because I have a Google mesh network.

[esteelenov]

We had Comcast and Direct TV for 30+ years. We finally switched to Quantum Fiber about 6 months ago and have never looked back. For $30 a month (no $ increases - ever) and 200 up and down, we are thrilled! We got the introductory offer that is no longer offered. We live in Hillsborough. Our son signed up a month ago and got 500 up and down for $50 a month. Virtually no buffering or outages. Installation was a breeze. Cancel anytime with no penalties or fees. We highly recommend Quantum!

[Foxtrot]

I get 207 download and 193 upload.

[jrref]

For those discussing internet speed, if you have the 1GB package you will only see that speed at your computer if it's hard wired. For WiFi, depending on your device you will see anywhere from 500-700 Mbs. From all my testing at my home and my friends who have Quantum fiber they deliver the speed they advertise. Quantum Fiber now installs a very good WiFi mesh network system for free as part of the service which makes all the difference in upgrading your home with very little effort.

[biker1]

Using QuantumFiber (aka CenturyLink):

Nominal speed: 200 megabits per second up and down
Actual speed: 205 megabits per second down and 235 megabits per second up via 5GHz Wi-Fi


Could you folks show results of a speed test - I'm getting 628 but it seems to be slow sometimes and paying $75 centurylink

[TomSpasm]

Speed also depends on the equipment you're testing with. Our iPhones test twice as fast as my 3 year old desktop computer, presumably because my PC network adapter is not up to the task. But I am not a techie, just pointing out that different machines on the network can test at dramatically different speeds.

[midiwiz]

Does anyone in the Village of Charlotte or surrounding area use/have Quantum Fiber installed? Are you happy with it? Were there any problems with the installation?

I've had it for 2 years (1GB) but I also don't use their unit for wifi, I have my own that pump !GB over wifi. never have had any issues at all. dead nuts perfect every day

[Cybersprings]

Does anyone know if they have stopped new installs during the transition from century link to quantum fiber? I live in the village of Lake Deaton (off of Hillsborough where people say they have had it for years) and I am told it will not be available for a while.

[Keefelane66]

Does anyone know if they have stopped new installs during the transition from century link to quantum fiber? I live in the village of Lake Deaton (off of Hillsborough where people say they have had it for years) and I am told it will not be available for a while.
Were you told by the grapevine or Quantum about suspention of fiber installs?

[Rpecha]

I've had CenturyLink fiber for a few years with no issues until recently. Friday internet went out and they have provided several "updates" via text on when it will be restored. Everyday they said will be restored by 5:00, every day a new update with next day as expected restore by 5;00???? Anyone else have outage this long? Very frustrating.

[Cybersprings]

Were you told by the grapevine or Quantum about suspention of fiber installs?


I was not told of any suspension of installs. I asked if anyone had heard of a suspension (as a guess for possible reason that I couldn't get one).
I online chatted with Quantum and they told me it wasn't available in my area yet. I called Century Link and they told me to contact Quantum. But it sounds like people have had it around me for years.

[wlasowicz]

The question I have for people who have had this service long term has the price stayed the same? Unlike Comcast I have or Spectrum you have to call each year to get a better price due the fact your promotional pricing ends. I have fiberoptic in my home in NY 500 up and 500 down its been $50.00 a month for the last 5 years plus

[Pinball wizard]

I've had CenturyLink fiber for a few years with no issues until recently. Friday internet went out and they have provided several "updates" via text on when it will be restored. Everyday they said will be restored by 5:00, every day a new update with next day as expected restore by 5;00???? Anyone else have outage this long? Very frustrating.

No outage in Fenney.

[Pinball wizard]

I was not told of any suspension of installs. I asked if anyone had heard of a suspension (as a guess for possible reason that I couldn't get one).
I online chatted with Quantum and they told me it wasn't available in my area yet. I called Century Link and they told me to contact Quantum. But it sounds like people have had it around me for years.

One way to check if you have fiber to your house is look outside where the coax comes into your house (garage). This should be opposite the low voltage box in your garage. Look to see if you have a thin orange cable somewhere near there. If you find it, you defiantly can have Quantum. They just have to 'finish' the install. If you don't see it, then call Quantum and ask if your address is in their service area.

[biker1]

We have had fiber-to-the-house via CenturyLink/QuantumFiber for just shy of 10 years. In the last year, with the switch to the rebranded QuantumFiber, the price dropped to $30/month. For the other almost 9 years, the price was constant at $45/month. The bandwidth during that time has increased substantially and is currently greatly in excess of what we can use. We have their lowest tier at 200 megabits per second up and down.

The question I have for people who have had this service long term has the price stayed the same? Unlike Comcast I have or Spectrum you have to call each year to get a better price due the fact your promotional pricing ends. I have fiberoptic in my home in NY 500 up and 500 down its been $50.00 a month for the last 5 years plus

[wlasowicz]

Has anyone here had Quantum Fiber installed in a patio villa? I currently have Xfinity but at some point like to go to Quantum so I do have to deal with the promotional pricing bs. I did away with the cable TV part and went with a antenna. My question for those who had Quantum installed in their patio villa where was your ONT installed and WIFI router and associated wiring . I would like it install so cosmetically so it looks professionally done. I have a vaulted ceiling so running the wire thru the attic and dropping down thru the inner wall is not a option . I'm trying ideas from homeowners so I can plan for the future
Thanks

[Keefelane66]

Has anyone here had Quantum Fiber installed in a patio villa? I currently have Xfinity but at some point like to go to Quantum so I do have to deal with the promotional pricing bs. I did away with the cable TV part and went with a antenna. My question for those who had Quantum installed in their patio villa where was your ONT installed and WIFI router and associated wiring . I would like it install so cosmetically so it looks professionally done. I have a vaulted ceiling so running the wire thru the attic and dropping down thru the inner wall is not a option . I'm trying ideas from homeowners so I can plan for the future
Thanks
Quantum brings fiber to ONU installed outside wall a transformer is installed to power ONU. Existing CAT 5/6 is used to transport internet to modem. We have 200mbs service covers home with no issues streaming 3 tv’s computers and I pad no issues.
Supplying our own modem total bill is $30 taxes included. If you upgrade to 500 MBs or higher Quantum will install “ wifi360” up to 3 units to cover home

[biker1]

That is not the typical situation with QuantumFiber (rebranded CenturyLink). What is typical is that they put a small box in your low voltage panel that is effectively a "modem" - the fiber optic cable is run into this box. From there, the "signal" (a dynamic IP address) is transported via cat5/6 to a RJ-45 jack and your router somewhere inside your home. With CenturyLink, they were using the more traditional ONT box on the outside wall to house the "modem" and then cat5/6 cable from there, via the low volt panel, to an RJ-45 jack and your router.

Quantum brings fiber to ONU installed outside wall a transformer is installed to power ONU. Existing CAT 5/6 is used to transport internet to modem. We have 200mbs service covers home with no issues streaming 3 tv’s computers and I pad no issues.
Supplying our own modem total bill is $30 taxes included. If you upgrade to 500 MBs or higher Quantum will install “ wifi360” up to 3 units to cover home

[wlasowicz]

Looking at my spec. sheet that I got as a buyer of a new home it shows the phone jacks were wired with cat 5e I'll have to install RJ-45 ports in place of the phone ports and make sure it is wired properly on the junction terminal in the low voltage box I'll have to make room in the panel box for the ONT and install a good power strip to protect from any surge for the sprinkler controller , power supply for the antenna and the ONT

[Pinball wizard]

Looking at my spec. sheet that I got as a buyer of a new home it shows the phone jacks were wired with cat 5e I'll have to install RJ-45 ports in place of the phone ports and make sure it is wired properly on the junction terminal in the low voltage box I'll have to make room in the panel box for the ONT and install a good power strip to protect from any surge for the sprinkler controller , power supply for the antenna and the ONT

That's exactly what I did. It's relatively easy to change the connectors from RJ11 (phone) to RJ45 (Ethernet). Go on the web and print out the wiring diagram for ethernet.

[wlasowicz]

Does any one know the rough size of the ONT box they install? The one I have in my home in upstate NY is about 6" by 5" by 1" thick. Curious the size if it fit in the low voltage panel box along with everything else
Thks

[PoolBrews]

Could you folks show results of a speed test - I'm getting 628 but it seems to be slow sometimes and paying $75 centurylink

I have the 1GB service. When running a speed test using a direct ethernet connection, I get 932MBps download and 943MBps upload. When connected wirelessly, your speed will always be less. The speed will be directly dependent on the wireless router used.

My primary router is a Netgear Orbi, one of the best mesh routers available. When connected to it wirelessly, I get 797MBps download and 853MBps upload. If I use the Quantum 360 pods they give you, I only get 468MBps download and 474MBps upload.

If you want to use a router other than the one supplied by Quantum, you need to set VLAN tagging to 201, as all Quantum traffic goes across VLAN 201. The routers they give you are set to VLAN 201 in the firmware. I have my Orbi set to VLAN 201 and plugged directly into the incoming ethernet jack. (Note: Many lower cost routers do not support VLAN tagging.)

I use the 360 pods to then extend my network in my back lanai and tiki bar area, and for all my 2.4GHz devices.

[biker1]

That is roughly the size. It fits in the low voltage panel fine but you may have to move some stuff around depending on what you have in there.

Does any one know the rough size of the ONT box they install? The one I have in my home in upstate NY is about 6" by 5" by 1" thick. Curious the size if it fit in the low voltage panel box along with everything else
Thks

[biker1]

Thanks for pointing that out for when I buy a new router. I have an older 801.11ac router that doesn't support VLANs. It does work fine, however, with QuantumFiber.



If you want to use a router other than the one supplied by Quantum, you need to set VLAN tagging to 201, as all Quantum traffic goes across VLAN 201. The routers they give you are set to VLAN 201 in the firmware. I have my Orbi set to VLAN 201 and plugged directly into the incoming ethernet jack. (Note: Many lower cost routers do not support VLAN tagging.)

[rduval]

Does anyone have Quantum Fiber Optic service? If so, what area do you live in? We called today but they said it is not available in our neighborhood area. At the moment we have Century Link. Thank you.

[Dusty_Star]

Does anyone have Quantum Fiber Optic service? If so, what area do you live in? We called today but they said it is not available in our neighborhood area. At the moment we have Century Link. Thank you.

This ;check availability' link from Quantum lets you know if it is available at your house, it also wants to know if you are a current Century Link (I think that would make the upgrade easier).

Access to this page has been denied. (https://www.quantumfiber.com/shop/)

[doris980]

Does anyone in the Village of Charlotte or surrounding area use/have Quantum Fiber installed? Are you happy with it? Were there any problems with the installation?
We have Quantum Fiber for a year now, no problems till I wanted y to change payment card. Have to have google chrom or Microsoft Edge on laptop to make change. No problems with install either.

[dadspet]

I have 500Mb service. Currently using Speedtest app I get the following at the gateway entrance to my house on Wi-Fi

Windows PC 220 down 279 up ...(hardwire ethernet doesn't seem to improve this much)
Laptop Android 491 down 325 up

Their 360 app show 500 up and down But it always shows the same speed and doesn't vary?