Where's my Xfinity modem connection?

[Rando]

Just moving into a two-year-old house in Citrus Grove (yeah!). I am planning to bring my xfinity-approved modem and router from my previous house.

Comcast says my home previously had xfinity service.

Where is the cable connection for the modem? I've looked everywhere and can't find it.

Thanks!

[Pinball wizard]

Just moving into a two-year-old house in Citrus Grove (yeah!). I am planning to bring my xfinity-approved modem and router from my previous house.

Comcast says my home previously had xfinity service.

Where is the cable connection for the modem? I've looked everywhere and can't find it.

Thanks!

It has to be one of the coax connections in one of the rooms. I'll bet it's the one in the living room.

[Rando]

It has to be one of the coax connections in one of the rooms. I'll bet it's the one in the living room.

So just keep trying until one of them works? ;-)

[Bill14564]

So just keep trying until one of them works? ;-)

In my home only one of the many coax connections is actually connected to the outside, the others just end in the low-power box in the garage.

You could ask the previous homeowner, look at pre-sale pictures to try to spot a modem, just keep trying until one of them works, or buy a coax tester to see which one(s) are live. I would either go with the pictures or just keep trying.

[smurphy]

In my home only one of the many coax connections is actually connected to the outside, the others just end in the low-power box in the garage.

You could ask the previous homeowner, look at pre-sale pictures to try to spot a modem, just keep trying until one of them works, or buy a coax tester to see which one(s) are live. I would either go with the pictures or just keep trying.

You might want to ring the doorbell of one of your neighbors. They probably have a similar setup plus you might make a new friend.

[villagetinker]

If the above does not work, try this.

If you have a digital voltmeter you could look around the garage, or attic to see if you find the outside cable feed and the connection to a splitter or coupler. Take this apart and place a jumper from the center lead to the outside metal coupler, then you can go room to room with the DVM and check for a short circuit. Remove the jumper, reconnect the cable and install your modem.

[retiredguy123]

Maybe I am missing something, but I thought you could connect your modem to any of the COAX outlets in the house as long as it has been activated by Xfinity. But, first you need to sign up for the Xfinity internet service, plug in the modem, and activate it. If you haven't paid Xfinity for internet service, the modem will not work.

[n8xwb]

So just keep trying until one of them works? ;-)

It won't work until xfinity turns on the service.

[photo1902]

Maybe I am missing something, but I thought you could connect your modem to any of the COAX outlets in the house as long as it has been activated by Xfinity. But, first you need to sign up for the Xfinity internet service, plug in the modem, and activate it. If you haven't paid Xfinity for internet service, the modem will not work.

The coax outlets must be connected to the block in the low voltage box. We only have three of 7 connected in our home, as the other ones aren’t needed in our case.

[Bill14564]

Maybe I am missing something, but I thought you could connect your modem to any of the COAX outlets in the house as long as it has been activated by Xfinity. But, first you need to sign up for the Xfinity internet service, plug in the modem, and activate it. If you haven't paid Xfinity for internet service, the modem will not work.

When I moved into my pre-owned home, NONE of the coax cables were terminated in the garage. The Xfinity tech needed to find the right cable to terminate and connect. Now I have exactly one live coax in my home.

Any of the coax CAN be used but only if they are terminated - mine were/are not.

[Bill14564]

You might want to ring the doorbell of one of your neighbors. They probably have a similar setup plus you might make a new friend.

See above - nothing the neighbors could have done to help.

[retiredguy123]

The coax outlets must be connected to the block in the low voltage box. We only have three of 7 connected in our home, as the other ones aren’t needed in our case.
I agree, but can't you use any of the 3 active outlets to connect the modem? It sounds like the OP may not have anything activated by Xfinity yet.

[photo1902]

I agree, but can't you use any of the 3 active outlets to connect the modem? It sounds like the OP may not have anything activated by Xfinity yet.

Sorry, I misunderstood your post. Absolutely right.

[hguertin]

So just keep trying until one of them works? ;-)

That’s how I had to do it! There were three spots to try. The living room was the incoming.

[retiredguy123]

That’s how I had to do it! There were three spots to try. The living room was the incoming.
As I understand it, the Xfinity "incoming" COAX cable is connected from the street to the white panel box in the garage. If you sign up for any Xfinity services, the Xfinity technician will activate any of the COAX outlets that you need in the house from the garage panel box. There will be about 7 or 8 outlets in the house that were installed by the builder, not by Xfinity. You can tell how many outlets are activated by looking in the panel box, but they may not be labelled by room location. You should be able to connect the modem to any of the active outlets in the house. Xfinity does not connect their incoming cable directly to the living room or any other room in the house, only to the garage panel box.

[BlackHarley]

Look above/in your kitchen cabinets.

[ron32162]

Sometimes located in the garage

[rsmurano]

Every house is different, no need to ask a neighbor. The source rg6 cable comes from the outside box into your garage network/irrigation box. You are going to see a dozen black cables and hopefully some of them are connected to a splitter or maybe just 1 is connected together. Have xfinity turn on your service. If some/all cables are connected, then you have a good chance of being able to put the xfinity modem/router in any of the rooms that are hooked up to this splitter. If there is only 1 black cable connected with a union adopter, then you will have to go from room to room to see if the xfinity box powers up correctly.

Never think that these black rg6 cables are only used for internet or cable. They aren’t, you can use them for other things. For example, I use some of my rg6 cables for a moca network so somebody moving in after us is going to see a lot more THINGS in the network/irrigation box and I’d advise nobody disconnect a black cable if they don’t know what it does, there could be a small voltage on the line.

Also, don’t assume the network box is best placed in your living room. For me (a network guy) it would be the worst location. I needed access to a network cable (I rewired all of my 2-pair phone jacks in every room and in the network/irrigation panel for Ethernet and put a network switch in the garage box), and there is only a couple places in the house that had this, so I used a bedroom to house my xfinity box. I then go out of the xfinity box using Ethernet to the Ethernet port in the wall. I then setup a mesh wired network for the best coverage throughout the home. I saved over $800 rewiring the phone jacks compared to having galaxy do it. It cost me $100 for the tools and fluke tester.

[Cheapbas]

It has to be one of the coax connections in one of the rooms. I'll bet it's the one in the living room.

This is where ours is, but Xfinity has to find you too. Need to get them on the line

[G.R.I.T.S.]

I had a room that wasn’t connected so I purchased a larger heavy duty splitter and connected the remaining unconnected cables in the cable box on the house. Of course, I no longer need it since going wireless. I would agree it’s most likely in the living room.

[retiredguy123]

I had a room that wasn’t connected so I purchased a larger heavy duty splitter and connected the remaining unconnected cables in the cable box on the house. Of course, I no longer need it since going wireless. I would agree it’s most likely in the living room.
Note that, if you increase the number of connected outlets in the house, you may need Xfinity to increase your signal strength.

[Jhrath7@gmail.com]

It has to be one of the coax connections in one of the rooms. I'll bet it's the one in the living room.
Mine was in the living room but now my modem is in the front room. Do you have at least a 5G

[Mike&Silvia]

Look above the refrigerator in the storage cabinet.

[nn0wheremann]

Just moving into a two-year-old house in Citrus Grove (yeah!). I am planning to bring my xfinity-approved modem and router from my previous house.

Comcast says my home previously had xfinity service.

Where is the cable connection for the modem? I've looked everywhere and can't find it.

Thanks!
Any of the cable tv connectors should work but only if Xfinity is connected to the house from the box in the back yard.

[Boston1945]

Maybe I am missing something, but I thought you could connect your modem to any of the COAX outlets in the house as long as it has been activated by Xfinity. But, first you need to sign up for the Xfinity internet service, plug in the modem, and activate it. If you haven't paid Xfinity for internet service, the modem will not work.

To activate the modem, you have to pick up the phone and call Comcast. They still need all the info on the modem. It is not a plug-and-go. If you call for a tech. to your home, you will be billed $100 for that service. Comcast does not make your life easy.

[Pinball wizard]

To activate the modem, you have to pick up the phone and call Comcast. They still need all the info on the modem. It is not a plug-and-go. If you call for a tech. to your home, you will be billed $100 for that service. Comcast does not make your life easy.

Tell them you want them to provision your modem.