FireStick help

[will1546]

7 month old Firestick is stuck on logo and will not open up.
Tried to reset but no luck.
Suggestions other than buying a new one.
Thanks

[New Englander]

This may work. Unplug the Firestick from the electricity. Wait a couple of minutes and plug it back in. Good luck.

[Bill14564]

7 month old Firestick is stuck on logo and will not open up.
Tried to reset but no luck.
Suggestions other than buying a new one.
Thanks

I assume by "reset" you mean unplug power. If that is true, then you might try these instructions from Amazon (https://www.amazon.com/gp/help/customer/display.html%3FnodeId%3DGBVZEZKT6A6LH4UP). If that doesn't work, here is an article (https://www.websafetytips.com/how-to-reset-your-amazon-firestick-and-unfreeze-it/) about how to force it to reset using the remote.

[logdog]

If it's only 7 months old and you bought it from Amazon, it may still be under warranty. Give them a call and they might replace it no charge. I had one that quit working and was several years past warranty. Amazon still gave me partial credit towards a replacement.

[SophieP]

Unplug it from BOTH the outlet and the back of the tv for 5 minutes.

[JGibson]

Plug it into a different TV and see what it does.

[will1546]

[QUOTE=SophieP;2293048]Unplug it from BOTH the outlet and the back of the tv for 5 minutes.[/QUOTE
Didn’t work
Thanks

[champion6]

It's a common problem. Try the suggestions in this YouTube video: https://www.youtube.com/watch?v=um8OD_byf2c

If these suggestions don't work, then do a search at youtube.com for firestick stuck on logo and try anything else found.

[Blueblaze]

It does that when it's upgrading. No indication... it just seems to hang. Usually if you leave it alone for a day it will finally finish.

Goofball stuff like that is why we've been replacing our Firesticks with Roku. None of mine are less than 7 months old, but if you buy me a Roku stick for our last TV, I'll give you a fistful of old Firesticks to try.

[will1546]

Thanks but I may buy one for myself.

[Bill14564]

Thanks but I may buy one for myself.

I've never seen that problem with the three firesticks I have owned. I don't have a Roku but have heard good things about them. Aside from the problem you are currently having, you should be in good shape with either.

[Alecseed]

If still stuck, go to your Amazon account, under Account Settings, select Devices, then try "refresh" and if that does nothing, then "deregister" then register again. Worked for me when I had a similar problem.

[will1546]

If still stuck, go to your Amazon account, under Account Settings, select Devices, then try "refresh" and if that does nothing, then "deregister" then register again. Worked for me when I had a similar problem.

Thanks I didn’t try this one

[Indy-Guy]

Amazon customer service 1-888-280-4331give them a call.