Have you filed a Roof Warranty Claim with CertainTeed?

[petsetc]

I am in Dunedin and was advised to file a roof warranty claim with CertainTeed.

I would appreciate it if someone who has recently and successfully filed such a claim would be willing to share their experience with me.

Thank You !!!

NOTE: As post#2 points out, this is not an insurance scam, this is a manufacturer defective shingle issue.

[Papa_lecki]

I dont remember the details - BUT before you get the insurance scam posts….
This isn’t a homeowners insurance claim, there was something wrong with the shingles or the install. I think there is a 10 year window to file the claim - I think it mostly impact homes between 466A and 44.

Someone with more info will chime in.

Here’s a link to a thread with details
https://www.talkofthevillages.com/forums/contractors-services-91/roof-warranty-inspection-follow-up-8-10yrs-no-scam-skylight-roofing-villages-348073/

[Bogie Shooter]

What did home warranty advise?

[petsetc]

What did home warranty advise?

What to gather some info before I have those conversations.

[retiredguy123]

I filed a claim for mildew stains on the roof. As the original owner, they will clean the roof for free within 10 years. They will be cleaning my roof on Tuesday, April 16. Many of my neighbors have already had their roofs cleaned. It is recommended even if you don't see stains on the roof.

[vintageogauge]

I filed a claim for mildew stains on the roof. As the original owner, they will clean the roof for free within 10 years. They will be cleaning my roof on Tuesday, April 16. Many of my neighbors have already had their roofs cleaned. It is recommended even if you don't see stains on the roof.

You do not have to be the original owner, I had it done as the original owner and two of my neighbors were second owners and it was still covered. They do a great job and the algae does not come back.

[retiredguy123]

You do not have to be the original owner, I had it done as the original owner and two of my neighbors were second owners and it was still covered. They do a great job and the algae does not come back.
Yes, you don't need to be the original owner, but I think you need to file the claim within 2 years of buying the house.

[JohnN]

Yes, you don't need to be the original owner, but I think you need to file the claim within 2 years of buying the house.

My house was 7 years old when they cleaned it under the warranty.
They did a nice job.

[villagetinker]

OP, what is the nature of the of the warranty claim, if it is staining, as noted above this is covered, I had ours done at 9.5 years, very happy with the results.

[traut0012@yahoo.com]

I filed a warranty claim with Certain Teed about 2 years ago for defective glue on the shingles. A representative came and inspected the roof and about 3 weeks later we settled the claim. They were easy to work with.

[Papa_lecki]

OP, what is the nature of the of the warranty claim, if it is staining, as noted above this is covered, I had ours done at 9.5 years, very happy with the results.

VT - The aggregate (granular) was cooled too quickly on the asphalt laminate so this caused a rapid decrease in granular accumulation on fiber asphalt mat.

[Craftylady]

We are in the Village of Dunedin and when we bought the house in 2020 during the home inspection it was noted that there was a problem with our roof shingles. The roof got replaced at no cost to us because evidently there was a problem with roof shingles and they were under warranty. Quality roofing replaced the roof

[petsetc]

As the OP, I see I need to be more specific. The warranty issue is not stains, but a result of the manufacturing/cooling issue that occurred around 2014 causing a significant loss of the aggregate allowing in some spots, the fiberglass to show thru.

The kind of information I am looking for is, did you use The Villages Warranty Dept or go directly to CertainTeed? What all did they require? Were they easy to deal with? How long did the process take? Was the "settlement" a roof replacement or "other"?

I'm hoping to make this a one and done as opposed to an ongoing process.

Thank you

[JohnN]

As the OP, I see I need to be more specific. The warranty issue is not stains, but a result of the manufacturing/cooling issue that occurred around 2014 causing a significant loss of the aggregate allowing in some spots, the fiberglass to show thru.

The kind of information I am looking for is, did you use The Villages Warranty Dept or go directly to CertainTeed? What all did they require? Were they easy to deal with? How long did the process take? Was the "settlement" a roof replacement or "other"?

I'm hoping to make this a one and done as opposed to an ongoing process.

Thank you

For my small claim on stains, I went to Villages Warranty first, so they had a record of it, they referred me over to CertainTeed. CertainTeed was very cooperative, sent out an inspector of their own, we agreedd on what needed to be done, and they did the job timely and expertly.

[Biskopski]

I filed a claim for mildew stains on the roof. As the original owner, they will clean the roof for free within 10 years. They will be cleaning my roof on Tuesday, April 16. Many of my neighbors have already had their roofs cleaned. It is recommended even if you don't see stains on the roof.

Which company did you hire to do the work?

[vintageogauge]

Yes, you don't need to be the original owner, but I think you need to file the claim within 2 years of buying the house.

No, mine was 5 years old as were my neighbors. Also, you don't have to call the warranty department, simply call Certainteed, tell them you have algae on the roof, they will ask you address and when your house was built, they will then assign the job to one of the contractors and you will get a call within a couple weeks.

[DonnaNi4os]

I filed a claim for mildew stains on the roof. As the original owner, they will clean the roof for free within 10 years. They will be cleaning my roof on Tuesday, April 16. Many of my neighbors have already had their roofs cleaned. It is recommended even if you don't see stains on the roof.

Several homes in our 6 year old development had the same issues. We contacted the roofing company, they sent out an inspector who in turn reported that there was a problem. A company with a leprechaun on the car in turn sent out a cleaning crew. The roofs look like new. Just a note to keep in mind….you must be the original owner. The crew told me that if it happens again they will return and clean it again. Only one house had an issue with the shingles which were black. They sent a drone to take a closer look and she ended up getting a new roof which was prorated so she had to pay a partial out-of-pocket

[Mailmom86]

They will clean your roof within 10 years if you are the first or second owner only. My house is 9 years old and I'm the fourth owner. That's what they told me when I called.

[rpalumberi]

we have lightning protection, does anyone know if the cleaning will affect it?

[retiredguy123]

No, mine was 5 years old as were my neighbors. Also, you don't have to call the warranty department, simply call Certainteed, tell them you have algae on the roof, they will ask you address and when your house was built, they will then assign the job to one of the contractors and you will get a call within a couple weeks.
My post may not have been clear. The original owner has 10 years to file a claim. But, a second owner cannot wait until the house is 10 years old. They must file the claim within 2 years after buying the house up to the 10 year roof age.

[vintageogauge]

Several homes in our 6 year old development had the same issues. We contacted the roofing company, they sent out an inspector who in turn reported that there was a problem. A company with a leprechaun on the car in turn sent out a cleaning crew. The roofs look like new. Just a note to keep in mind….you must be the original owner. The crew told me that if it happens again they will return and clean it again. Only one house had an issue with the shingles which were black. They sent a drone to take a closer look and she ended up getting a new roof which was prorated so she had to pay a partial out-of-pocket

You do not need to be the original owner, both of my neighbors had it done at no cost and they are both second owners and one of them had it done at the 5 year point.

[retiredguy123]

Which company did you hire to do the work?
I filed the claim by calling CertainTeed at 800-345-1145. They have hired Leprechaun Softwash to clean my roof. I didn't need to hire anyone.

[Bridget Staunton]

Did quality charge you for labor

[Bridget Staunton]

Craftylady: did Quality Roofing charge you for labor

[retiredguy123]

You do not need to be the original owner, both of my neighbors had it done at no cost and they are both second owners and one of them had it done at the 5 year point.
As I understand it, if you are a second owner, you only have 2 years after buying the house to file a claim. So, if you buy a 6-year old house, you must file the claim by the 8th year. I would suggest confirming that with CertainTeed.

Update: Today, I called CertainTeed to get an explanation of their algae stain warranty. The algae stain warranty extends for a period of 10 years from the date of construction, for the original owner and for the second owner. So, either owner can file a claim for the house as long as the house is less than 10 years old. During that period, CertainTeed will clean the roof for free. However, a third owner or any subsequent owners have no algae stain warranty.

[MSGirl]

As the OP, I see I need to be more specific. The warranty issue is not stains, but a result of the manufacturing/cooling issue that occurred around 2014 causing a significant loss of the aggregate allowing in some spots, the fiberglass to show thru.

The kind of information I am looking for is, did you use The Villages Warranty Dept or go directly to CertainTeed? What all did they require? Were they easy to deal with? How long did the process take? Was the "settlement" a roof replacement or "other"?

I'm hoping to make this a one and done as opposed to an ongoing process.

Thank you

Yes. We filed a claim with Certainteed for our manufactured defective roof. We went directly to Certainteed after our roofer inspected our roof. Certainteed inspected the roof and agreed to the defect. They sent us a check directly. Our roofer went thru the hoops and contacted the warranty dept. Certainteed did not pay for the roof installation 100%. In our case, I believe, they paid for the shingles, paper and a few more items. We DID NOT file an insurance claim. However, after replacement, we let our insurance company know we replaced our roof. They immediately reduced the cost of our homeowners insurance and sent us a prorated check for the difference ( not much money)

[JP]

My neighbors all had their roofs cleaned by that Leprechaun company and it looked great for maybe a year or two but eventually the dark algae growth came back and now it looks just like mine that was never cleaned. Roofs grow this black algae EVERYWHERE. Your roof is not special or defective. Get over it. I use Spray It And Forget it on my roofs up North and have no lichen or algae growth and they look like new. I'm going to do the same thing here and I am sure it will clean it and keep it that way for at least 5 years.

[DollyL]

I am in Dunedin and was advised to file a roof warranty claim with CertainTeed.

I would appreciate it if someone who has recently and successfully filed such a claim would be willing to share their experience with me.

Thank You !!!

NOTE: As post#2 points out, this is not an insurance scam, this is a manufacturer defective shingle issue.

I was at an Expo in The Villages & Leprechaun Soft Wash company had a booth. I was informed of the defect of my shingles & they informed me how to file a claim to get the stains cleaned off of my roof.
It was a smooth process & roof was cleaned. This was performed a few years ago. Roof looked great until recently, then the staining started to re-appear. It just so happened that my solar heat panels started leaking & I contacted the company that installed solar panels for the pool to repair the leaks. They informed me that my shingles were in bad shape. Most granules on the shingles were missing & sitting in the gutters.
Shingles were no longer tacked down.
So we contacted Batterbee Roofing to check our roof. The salesman, Rhett, walked the roof & took a video of roof & narrated his findings. Then we sat down & watched the video together. Roof was in bad shape, not only thin, & unglued shingles, but Roof Ridge vents were cracked. So before replacing the solar panels for the pool, we decided to have Batterbee replace the old roof.
Batterbee Roofing did an excellent job. Highly recommend this company for their honesty, no hidden fees, and their reputation.
So my point is, have the stains cleaned, but if Certainteed is the company that supplied your shingles, they are poor quality. Batterbee uses high quality Owens Corning materials.
Saks Roofing was the original company that installed the roof when my home was built, and they must have dropped something that made a hole in the plywood on the roof, & they left the hole & just covered it up with shingles! That was a nightmare waiting to happen!
Batterbee had to replace that whole sheet of plywood.
I called Home Warranty about the hole & they said I had one year to report it! It could not be seen from the inside or the outside! Unbelievable!

[kaniess]

I am in Dunedin and was advised to file a roof warranty claim with CertainTeed.

I would appreciate it if someone who has recently and successfully filed such a claim would be willing to share their experience with me.

Thank You !!!

NOTE: As post#2 points out, this is not an insurance scam, this is a manufacturer defective shingle issue.

Now that several weeks have gone by have there been any updates on resolving warranty compensation for the CertainTeed faulty aggregate roof shingle issue? This does not concern algae staining. I also live in the Village of Dunedin and I've been told that many homes between 466A and 44 have substandard roof shingles.

[Pattyholland]

[I live in the village of Lake Deaton. I also put in a claim with certainteed. They also ask me to mail in a shingle which my roofer told me is the wrong thing to do. They have replaced many in my neighborhood. The pictures the roofer took showed the deterioration of my shingles. I think at this point it’s gonna take an attorney to do something about this as there’s so many of us. We need to get together and decide what to do. IiQUOTE=kaniess;2328209]Now that several weeks have gone by have there been any updates on resolving warranty compensation for the CertainTeed faulty aggregate roof shingle issue? This does not concern algae staining. I also live in the Village of Dunedin and I've been told that many homes between 466A and 44 have substandard roof shingles.[/QUOTE]

[DAVES]

I filed a claim for mildew stains on the roof. As the original owner, they will clean the roof for free within 10 years. They will be cleaning my roof on Tuesday, April 16. Many of my neighbors have already had their roofs cleaned. It is recommended even if you don't see stains on the roof.

We did as well. The company was shockingly great to deal with. Does it make sense?
My understanding you are sort of forced to put a new roof on your home, if it is 13 years old to be able to get home owners insurance. A tile roof or metal roof should last far longer than that but the homes are not built to hold the weight of a tile roof and metal roofs are likely not permitted.

[mad329]

Yes. We filed a claim with Certainteed for our manufactured defective roof. We went directly to Certainteed after our roofer inspected our roof. Certainteed inspected the roof and agreed to the defect. They sent us a check directly. Our roofer went thru the hoops and contacted the warranty dept. Certainteed did not pay for the roof installation 100%. In our case, I believe, they paid for the shingles, paper and a few more items. We DID NOT file an insurance claim. However, after replacement, we let our insurance company know we replaced our roof. They immediately reduced the cost of our homeowners insurance and sent us a prorated check for the difference ( not much money)
I have a question and if you can answer it would be helpful. I completed a claim form with Certainteed. They require us to ship and send a shingle sample to them. So supposedly I have to hire someone to take off a shingle, then pay to have it shipped to them. Can you tell me which company you used for the inspection? It would be most helpful and appreciated. It’s not a matter of algae but of the grit coming off the roof. Thank you.

[mad329]

Now that several weeks have gone by have there been any updates on resolving warranty compensation for the CertainTeed faulty aggregate roof shingle issue? This does not concern algae staining. I also live in the Village of Dunedin and I've been told that many homes between 466A and 44 have substandard roof shingles.

I’m looking for the same info regarding Certainteed. I filed a claim and they want us to remove one shingle sheet, pack and mail it to them. I guess I need to look for someone to do that and replace the removed shingle. I assumed they would send an inspector but that doesn’t seem to be the case. Any info would be appreciated.

[mad329]

[I live in the village of Lake Deaton. I also put in a claim with certainteed. They also ask me to mail in a shingle which my roofer told me is the wrong thing to do. They have replaced many in my neighborhood. The pictures the roofer took showed the deterioration of my shingles. I think at this point it’s gonna take an attorney to do something about this as there’s so many of us. We need to get together and decide what to do. IiQUOTE=kaniess;2328209]Now that several weeks have gone by have there been any updates on resolving warranty compensation for the CertainTeed faulty aggregate roof shingle issue? This does not concern algae staining. I also live in the Village of Dunedin and I've been told that many homes between 466A and 44 have substandard roof shingles.[/QUOTE]

We too have the problem with the grit. It seems there’s an excessive amount that comes off the roof. They want us to do the same have the shingle removed and shipped to them which seems ridiculous. Our home was a new build in the historic side of TV. Home was built in 2015. Any info would truly be appreciated.

[village dreamer]

all the houses built in 2014 probably have bad shingles. certainteed has way to many claims now, i can see them going all the way to a class action lawsuit. im also waiting to hear from them, i did have a roofer pull a shingle and send it in ,its going on 3 weeks now.

[mad329]

Can I ask who your roofer was that did the work? Did they replace the shingle? I saw where Certainteed would reimburse about $50 (which I think is ridiculous for what is needed). I was astounded by the process they have in place. I would’ve thought that an inspector would’ve been sent out. I saw that Batterbee Roofing was the roof installer when searching the permits issued when our home was built.

[village dreamer]

Can I ask who your roofer was that did the work? Did they replace the shingle? I saw where Certainteed would reimburse about $50 (which I think is ridiculous for what is needed). I was astounded by the process they have in place. I would’ve thought that an inspector would’ve been sent out. I saw that Batterbee Roofing was the roof installer when searching the permits issued when our home was built.
call batterbee, they will pull and replace a shingle for you.

[Pairadocs]

[QUOTE=JP;2322117]My neighbors all had their roofs cleaned by that Leprechaun company and it looked great for maybe a year or two but eventually the dark algae growth came back and now it looks just like mine that was never cleaned. Roofs grow this black algae EVERYWHERE. Your roof is not special or defective. Get over it. I use Spray It And Forget it on my roofs up North and have no lichen or algae growth and they look like new. I'm going to do the same thing here and I am sure it will clean it and keep it that way for at least 5 years.[/QUOT1 E]

Agree ! Spray and Forget is great ! Don't even need a power washer, just attach bottle to hose and stand there and spray the roof, gutters, anywhere there is mold, algae, mildew, what ever name you prefer.

[mad329]

call batterbee, they will pull and replace a shingle for you.

Thank you - I did go ahead and contact them prior to receiving your answer (but it was appreciated). I went back & pulled building permits from Lake County to see who the sub was on our build. In 2015 TV used contractors who then subbed out the jobs. I was able to find the permitting info and reached out to Batterbee. They're scheduled to come out on Tuesday so we'll see how that goes. Again thanks for your info...hopefully we'll both receive satisfaction from CertainTeed.

[Pattyholland]

I am in the process of trying to do this with certainteed. They are making the process very difficult. They are changing their processing and making you mail in a shingle now and have another roofer come and take an aerial view of your roof. This was not their process Or their promise of inspecting themselves. As many Roofs in my neighborhood have been replaced without any of this. I wonder if anyone that has mailed in a shingle has been promised a new roof. They are not budging on this.

[DAVES]

I agree with the person who suggested contact villages warranty. Far better than asking here. They either know or know who to ask.
They also have a list of suggested contractors. The villages is powerful. Around here if you can't work in the villages you are out of business.