Mallory Hill Pizza

[retiredguy123]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.

[Jayhawk]

for a few years, mallory hill has been one of my "go to" places for good pizza. But, last week, i was disappointed when the pizza i ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and i have received no reply or acknowledgement of any type. I have to conclude that the mallory hill restaurant is poorly managed.


(352) 430-2359

[kansasr]

I would say the better approach would have been to mention it while you were there....I have always found Mallory very responsive in person.

[retiredguy123]

I would say the better approach would have been to mention it while you were there....I have always found Mallory very responsive in person.
Possibly, but I was with a large group and they would have had to remake the pizza. Not worth it. If they choose to ignore my written message, I just won't buy their pizza anymore.

[John Mayes]

Possibly, but I was with a large group and they would have had to remake the pizza. Not worth it. If they choose to ignore my written message, I just won't buy their pizza anymore.

Was this a one time experience?

[JMintzer]

Possibly, but I was with a large group and they would have had to remake the pizza. Not worth it. If they choose to ignore my written message, I just won't buy their pizza anymore.

Your loss...

[dewilson58]

Possibly, but I was with a large group and they would have had to remake the pizza. Not worth it. If they choose to ignore my written message, I just won't buy their pizza anymore.

I think they are kinda known for their pizza.

I've had a number of bad meals there............pizza was the Go-To if I did not want to experiment.

They should reply to a bad review on a staple.

[Stu from NYC]

Been there a number of times and always enjoyed their pizza. Could be a temporary pizza maker on duty that day.

[mtdjed]

Your loss...

Yes, you are right. If you don't complain, it is your loss.

However, I do not go to the restaurant to complain or create issues. I go for a good meal and fun time. If I don't get that, I feel free to complain, and if want, mention the experience to others. I don't feel obligated to notify management at the time.

I had an experience today when I got a poorly cooked meal at a local restaurant. I sent it back and received a less poorly cooked meal. Not wanting to create a situation at the time, I simply chose to enjoy the time, finish our drinks and leave W/O further complaint.

I did feel obligated to EMAIL the restaurant to describe the experience but did not feel at a loss for not creating an in-restaurant issue. May not solve the problem but at my stage of life I do not need the thrill of in-person confrontations.

Incidentally, I find that this approach normally provides better results than in house complaints in many ways.

[retiredguy123]

How hard is it to measure and add the correct amount of sauce and cheese to a pizza? Whoever made my pizza ruined my meal, which I threw away. But, what is worse is that I used their feedback system to tell them about the issue, and they totally ignored me, for which there is no excuse. This restaurant has a serious management problem.

[westernrider75]

How hard is it to measure and add the correct amount of sauce and cheese to a pizza? Whoever made my pizza ruined my meal, which I threw away. But, what is worse is that I used their feedback system to tell them about the issue, and they totally ignored me, for which there is no excuse. This restaurant has a serious management problem.

The pizza you threw out sounds exactly like I would prefer over hardly any cheese and tons of sauce!

[Sabella]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.

I find the problem with pizza in Florida is that most of the topping is cheese. Everybody raved about Mallory‘s pizza. It’s OK or it used to be OK. The food and drink prices here are more than going to any other restaurant, including more upscale ones. I guess this will be another country club to avoid.

[Sandy and Ed]

Yes, you are right. If you don't complain, it is your loss.

However, I do not go to the restaurant to complain or create issues. I go for a good meal and fun time. If I don't get that, I feel free to complain, and if want, mention the experience to others. I don't feel obligated to notify management at the time.

I had an experience today when I got a poorly cooked meal at a local restaurant. I sent it back and received a less poorly cooked meal. Not wanting to create a situation at the time, I simply chose to enjoy the time, finish our drinks and leave W/O further complaint.

I did feel obligated to EMAIL the restaurant to describe the experience but did not feel at a loss for not creating an in-restaurant issue. May not solve the problem but at my stage of life I do not need the thrill of in-person confrontations.

Incidentally, I find that this approach normally provides better results than in house complaints in many ways.
You know, I hate to agree but I do agree with you. Generally an on-site complaint only gets you a glare, not necessarily a solution. At this time in our lives who needs the aggravation. Simply use social media to air the complaint. I’ve done that AND provided a copy of my complaint on social media to the home office or local management. It works. One person’s complaint to a manager who is dealing with staff shortages and a healthy level of existing business might not evoke much attention but social media??? Watch out!!

[HospitalCoder]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.

Based on the shockingly poor service I have experienced, I agree Mallory is not well managed but holy cow, I can’t believe you are giving up on their pizza with one bad experience. I love the pizza so much I’m willing to put up with the bad service and you are giving up because your pizza had too much cheese one time?

[jimdecastro]

I would have gone back (possibly with a slice) instead of destroying a favorite spot on TOTV - especially if it was once. That being said, not responding to feedback within a day or two is absolutely unforgivable. Hopefully, they were on vacation and they will - with a free pie.

[cwmmfink]

Last week I noticed it was a different person working the pizza oven than I was accustomed to seeing.

[barbnick]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.

Such FANCY PROBLEMS we have in The Villages. Gotta love it!!

[jojo]

Mallory is also our go-to place for pizza. I ask for a "saucier" pizza when I call. Sometimes it works.

[Marathon Man]

Now thars stupid! One order screwsd up of many as you say you were satisfied in the past, because they won't pamper you, you quit.

Seems to be the case. Plus, it seems that he would like the rest of us to stop going. Why else post?

[Mrmean58]

Sounds like the OP has zero tolerance in his pizza expectations and if that's the case he should stay home where every meal will be perfect.

[dewilson58]

Why else post?

Since....
It's a social media board.
&
It's in the Restaurant category.

Many reasons.

[Marmaduke]

Such FANCY PROBLEMS we have in The Villages. Gotta love it!!
Well, it may seem like "fancy problems", but I have spoken to many friends and acquaintences about dining out.
Folks are much more discriminating about their frequency of dining out, post covid (with all of the problems that brought to the restaurant industry) and they feel they have every right to expect a good dining experience when they do dine out.
I thought the OP showed great restraint and decorum in this situation and deserves a response.
I four one appreciated the post.

[Joe C.]

Go back there and order another pizza again, but this time tell the waiter that your last pizza was unsatisfactory because of too much of this or not enough of that. Let the waiter know so that the cook will know. It's disappointing, but in this life, nothing is perfect and we can't always get what we want.

[SoCalGal]

ZZzzzz...

[Bpduffey]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.


I would have to conclude you have never ever in your entire life. Had an off day. As for a impersonal complaint by text or email. I would never reply. Have some integrity to go to the establishment place an order and explain to the management your complaint. It will hold much more water giving them another chance.

[Steve]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.

It's a pizza! Move on!

[retiredguy123]

I would have to conclude you have never ever in your entire life. Had an off day. As for a impersonal complaint by text or email. I would never reply. Have some integrity to go to the establishment place an order and explain to the management your complaint. It will hold much more water giving them another chance.
Really? So, you would have an email based feedback system on your website, but never reply to anyone who uses it? I gave them my name, email address, and phone number. I even sent them a follow-up message, and they still ignored me. If you go to the restaurant in person, you may not be able to speak with a person who is actually capable of effecting changes.

[MX rider]

We go there a couple times a week and have always enjoyed it. Service has been good for us. But we usually sit at the bar and love the bartenders there. I had the same experience last week. Pizza had a lot of cheese and not much sauce, hoping it was a one time thing.

My wife usually gets the caesar salad with blackend shrimp and loves it. She's a salad lover and always comments how fresh his produce is.

[kendi]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.

Wow! A few years of good pizza and you complain of one bad experience? Then you jump to a negative conclusion without knowing all the facts. They might appreciate not having you coming back.

[Barkriver]

Sounds like the OP has zero tolerance in his pizza expectations and if that's the case he should stay home where every meal will be perfect.

I think the problem is that when you find something a restaurant kitchen makes consistently one way that suits you, and then that kind of falls apart, it's disappointing.

[buzzy]

The pizza maker is right there out in the open. You could have just walked over and asked about it.

[retiredguy123]

Seems to be the case. Plus, it seems that he would like the rest of us to stop going. Why else post?
I didn't say that I would never go back.

[Josephjmarchese]

Ok. I’d call the cops! NYPD Pizza. Closest to NYC style pizza around. But Mallory pizza was ok. Maybe they were short on ingredients that day. But I’d think you deserve a response and a free pizza

[JMintzer]

I find the problem with pizza in Florida is that most of the topping is cheese. Everybody raved about Mallory‘s pizza. It’s OK or it used to be OK. The food and drink prices here are more than going to any other restaurant, including more upscale ones. I guess this will be another country club to avoid.

Because one person was unhappy with his pizza's cheeses to sauce ratio?

[nn0wheremann]

You know, I hate to agree but I do agree with you. Generally an on-site complaint only gets you a glare, not necessarily a solution. At this time in our lives who needs the aggravation. Simply use social media to air the complaint. I’ve done that AND provided a copy of my complaint on social media to the home office or local management. It works. One person’s complaint to a manager who is dealing with staff shortages and a healthy level of existing business might not evoke much attention but social media??? Watch out!!
There is a place on the charge slip to offer compliments and complaints. It is the “tip” line.

[JMintzer]

I didn't say that I would never go back.

True, but you did say "I just won't buy their pizza anymore."

All because of a one time sauce:cheese ratio issue...

IMHO, that seems to be an over-reaction... But we all have our own decisions to make. Posting yours invites a response, both positive and negative...

[KAM+6]

...

[KAM+6]

The pizza maker is right there out in the open. You could have just walked over and asked about it.

So true , you could have asked when ordering. We love their veggie pizza. Get it to go and make a salad at home. Perfect for 2. $14 I think.

[HORNET]

I found that every time that I eat with a group ( especially 6 or more ) , that the service and / or the food is compromised in some way to someone at the table!

[Oneiric]

Couldn't you just nicely ask the waitress for more sauce? It probably would take 5 minutes to apply and heat slightly.

[dewilson58]

Couldn't you just nicely ask the waitress for more sauce? It probably would take 5 minutes to apply and heat slightly.

& remove 1/3 of the cheese. :loco::loco:

[rickaslin]

So how emails have you sent telling them how good their pizza ws before this one ???

[retiredguy123]

Couldn't you just nicely ask the waitress for more sauce? It probably would take 5 minutes to apply and heat slightly.
The main problem was that there was way too much cheese. Difficult to remove after it is cooked. Apparently, some pizza makers think that adding more cheese will make the customer happy. Not true for all customers. I don't want to tell a restaurant how to make a pizza. They should have a recipe and follow it.

[dewilson58]

So how emails have you sent telling them how good their pizza ws before this one ???

Slow Down, Slow Down and try typing your message again.

:a040:

[retiredguy123]

So how emails have you sent telling them how good their pizza ws before this one ???
None, but I have often recommended their pizza on TOTV.

[rickaslin]

I was not aware that the wait staff made the pizza there !!!!!!!

[RUCdaze]

First time I've ever heard anyone complain about too much cheese!
Where id Mallory Hill Pizza? I want to order one with too much cheese.

[sprech]

Is it worth bothering everyone about a one-time slip-up at a restaurant? Why not wait until there are two in a short period of time? Then we might be interested.

[Indydealmaker]

How hard is it to measure and add the correct amount of sauce and cheese to a pizza? Whoever made my pizza ruined my meal, which I threw away. But, what is worse is that I used their feedback system to tell them about the issue, and they totally ignored me, for which there is no excuse. This restaurant has a serious management problem.

Very, very few businesses of any type are responsive on a timely basis to contacts through their website.

[retiredguy123]

Very, very few businesses of any type are responsive on a timely basis to contacts through their website.
Not my experience at all, especially when they have a customized system for providing customer feedback. When I owned a business, I never ignored a customer. A good way to lose business.

[Rodneysblue]

End of the world as we know it.

[retiredguy123]

End of the world as we know it.
Not the end of the world. It's a restaurant review, nothing more. That is the purpose of the forum, entitled "Restaurant Discussions".

[Stryker]

I am particular about the sauce to cheese ratio. It has been difficult to
find good pizza in the villages. It is a matter of personal taste of course. I found what I consider to be excellent pizza, and if all places at a chain. Marcos, your tell them how much cheese and sauce you want with every order. Their crust is world class. You may enjoy this pizza.

[retiredguy123]

Is it worth bothering everyone about a one-time slip-up at a restaurant? Why not wait until there are two in a short period of time? Then we might be interested.
Sorry to bother you, but most restaurant reviews are about one visit, not multiple visits.

[BobnBev]

End of the world as we know it.

Then you better order a couple to go.

[Iowabuddy]

Your loss...

I’m not sure it was. There are other options for pizza in the area, they shouldn’t continue to return to a place that they have been disappointed with

[billbob]

We live close to Mallory Hills CC and order pizza to take home. WE ordered one with mushrooms and green peppers and could hardly find the m & gp. The next time we ordered we asked for DOUBLE and would pay for the 2 extras. Could just about count each m & cp on one hand for each. Pizza always ok but the extras they seem to limit.

[Rocksnap]

You may have been better off to bring up the issue while you were there. I know most business would correct the issue. Sounds like a one time issue. I’d give them another shot.

[Jdennan]

Ok. I’d call the cops! NYPD Pizza. Closest to NYC style pizza around. But Mallory pizza was ok. Maybe they were short on ingredients that day. But I’d think you deserve a response and a free pizza

NYPD is nothing like NY pizza and is terrible

[Girlcopper]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.
Ok. This is your go to pizza place but you come here and give a lousy review and never spoke to the owner. Then you say you didn’t complain because it would have taken too long to make another pizza. Whats wrong with this picture.

[Sabella]

Seems to be the case. Plus, it seems that he would like the rest of us to stop going. Why else post?

Hopefully people that do stop going there to eat and drink will do so based on their own personal experience when they see how downhill the food has gone and how excessive the prices have gone.

[Sabella]

Because one person was unhappy with his pizza's cheeses to sauce ratio?

I’m sorry that you didn’t understand my response.

[schrdr]

Being from Wisconsin, Pizza is supposed to have a lot of cheese. It's just your opinion.

[retiredguy123]

Ok. This is your go to pizza place but you come here and give a lousy review and never spoke to the owner. Then you say you didn’t complain because it would have taken too long to make another pizza. Whats wrong with this picture.
Nothing. I doubt that the restaurant owner was in the restaurant when I was there. But, I did talk to the owner through the feedback system on their website. And when they didn't reply, I sent them a follow-up message. I got no response whatsoever. If the owner doesn't read the feedback messages on their own website, that is failure of management.

[retiredguy123]

Being from Wisconsin, Pizza is supposed to have a lot of cheese. It's just your opinion.
I don't have a problem with people who like a lot of cheese on their pizza. However, for the past 3 years or so, they have used a recipe that I liked, until someone decided to change it.

[kansasr]

There is a place on the charge slip to offer compliments and complaints. It is the “tip” line.

Oh sure, stiff the hard working wait staff because you didn't like the cheese to sauce ratio.....

[roguesearcher]

You haven't lived until you try Texas pizza....it sucks!!

[Stu from NYC]

You haven't lived until you try Texas pizza....it sucks!!

Than again tried the frozen pizza at BJ last weekend. Another one and done

[JMintzer]

I’m sorry that you didn’t understand my response.

Your response was not confusing. It took the cheese:sauce problem for you to stop going. Not the increase in prices....

Otherwise, you would have already stopped going, no?

[PersonOfInterest]

One thing everyone seems to be missing here is that this pizza was not the same as the OP had in the past. When we go into a restaurant and order a meal (Pizza, Pasta, Steak, Chicken, Fish, etc.) that we've had there in the past it should be consistent. We pay top dollar to dine in restaurants in and around the Villages and we should expect a consistency in the food that is served. The same is true of service as well. Think about why you frequent a restaurant and what you expect your meal and service to be like. If that faulters even one time then that restaurant is not maintaining the quality of their food service and/or their staff. When the management ignores a complaint, however it is expressed, they show a lack of caring about their customers. You will find that many of these poorly managed restaurants either don't care or are so overwhelmed that complaints are the least of their overburdening problems of trying to manage their business.

[JMintzer]

I don't have a problem with people who like a lot of cheese on their pizza. However, for the past 3 years or so, they have used a recipe that I liked, until someone decided to change it.

Maybe everyone else was complaining that there wasn't enough cheese on their pizza, so they changes the recipe to satisfy the majority of customers...

Or maybe the cook grabbed a bit too much cheese for your pizza that one time.

My wife and I frequent a certain Italian restaurant back in MD.

They tend to undercook the fish to her liking. A bit too soft and loose. Apparently, that's how most people like it. After the first time they did it, she makes sure to ask for her fish to be more well done... Problem solved...

[Bogie Shooter]

Maybe everyone else was complaining that there wasn't enough cheese on their pizza, so they changes the recipe to satisfy the majority of customers...

Or maybe the cook grabbed a bit too much cheese for your pizza that one time.

My wife and I frequent a certain Italian restaurant back in MD.

They tend to undercook the fish to her liking. A bit too soft and loose. Apparently, that's how most people like it. After the first time they did it, she makes sure to ask for her fish to be more well done... Problem solved...
And my bet is she never posted a complaint on social media.😎⭐️

[tophcfa]

It amazes me how passionate people are about what place does the best job of throwing together a totally unhealthy mix of carbs and grease, bakes it, and slices it up.

[retiredguy123]

Maybe everyone else was complaining that there wasn't enough cheese on their pizza, so they changes the recipe to satisfy the majority of customers...

Or maybe the cook grabbed a bit too much cheese for your pizza that one time.

My wife and I frequent a certain Italian restaurant back in MD.

They tend to undercook the fish to her liking. A bit too soft and loose. Apparently, that's how most people like it. After the first time they did it, she makes sure to ask for her fish to be more well done... Problem solved...
Maybe, but they could have replied to my feedback message where I asked those very questions. But, they chose to ignore me. When I order a pizza, I don't want to tell the restaurant how to make it. They should have a good, consistent recipe in the first place, so I know what I will get. If they don't use a recipe that I like, I'll go somewhere else.

[JMintzer]

And my bet is she never posted a complaint on social media.😎⭐️

You would win that bet...

[JMintzer]

Maybe, but they could have replied to my feedback message where I asked those very questions. But, they chose to ignore me. When I order a pizza, I don't want to tell the restaurant how to make it. They should have a good, consistent recipe in the first place, so I know what I will get. If they don't use a recipe that I like, I'll go somewhere else.

So, instead of simply asking "not too heavy on the cheese", you'll cut off your nose to spite your face...

I'm curious... When you order a steak, do you "tell the restaurant how to make it"? Or do you expect them to make it the way you like it?

[retiredguy123]

So, instead of simply asking "not too heavy on the cheese", you'll cut off your nose to spite your face...

I'm curious... When you order a steak, do you "tell the restaurant how to make it"? Or do you expect them to make it the way you like it?
Pizza - Correct, I don't tell them how to make it because they will not get it right.

Steak - I cook my own because the beef they use at local restaurants is low quality.

[JMintzer]

Pizza - Correct, I don't tell them how to make it because they will not get it right.

Steak - I cook my own because the beef they use at local restaurants is low quality.

Nice dodge...

[Hape2Bhr]

It amazes me how passionate people are about what place does the best job of throwing together a totally unhealthy mix of carbs and grease, bakes it, and slices it up.

And all that baloney the best is made in NY.

[retiredguy123]

I like reading restaurant reviews, both positive and negative. To me, they are often helpful and useful. But, some posters seem to always need to criticize the reviewer for being wrong, unfair, or something else. My review is fair, complete, and accurate. And my feedback to the restaurant was very detailed and appropriate, and raised questions that the restaurant didn't want to answer. I would suggest that, instead of criticizing the reviewer, it would be more helpful to post your own review.

[Stu from NYC]

And all that baloney the best is made in NY.

Very true. Went to an Italian restaurant that we have been to several times but never for pizza.

Decided to order Sicilian slices. Barely edible and disappointing. Will go back but not for sicilian.

[Marathon Man]

I like reading restaurant reviews, both positive and negative. To me, they are often helpful and useful. But, some posters seem to always need to criticize the reviewer for being wrong, unfair, or something else. My review is fair, complete, and accurate. And my feedback to the restaurant was very detailed and appropriate, and raised questions that the restaurant didn't want to answer. I would suggest that, instead of criticizing the reviewer, it would be more helpful to post your own review.

You don't know that. That is why you are getting the comments that you are getting.

My question is: Just what is that you want from the restaurant. You complain that they are not answering you. What should they say? Are you looking for your money back? A coupon for free meal? You seem to want something.

[Ecuadog]

... But, some posters seem to always need to criticize the reviewer for being wrong, unfair, or something else. ...

True dat.

[Topspinmo]

I find the problem with pizza in Florida is that most of the topping is cheese. Everybody raved about Mallory‘s pizza. It’s OK or it used to be OK. The food and drink prices here are more than going to any other restaurant, including more upscale ones. I guess this will be another country club to avoid.

For my tastes only pizza I found worth going back for Marco’s pepperoni.:icon_hungry: I gave up on supreme or combination pizza’s around here. Another thing I never tasted so much Blane Mexican food till I got here also. Gave up on that too. :yuck:

[Topspinmo]

You don't know that. That is why you are getting the comments that you are getting.

My question is: Just what is that you want from the restaurant. You complain that they are not answering you. What should they say? Are you looking for your money back? A coupon for free meal? You seem to want something.


I think wants his go to pizza place back?

[Stu from NYC]

I think wants his go to pizza place back?

Think your right. Not to mention that if a place of business has website that asks for comments or complaints, somebody should respond to complaints.

[retiredguy123]

You don't know that. That is why you are getting the comments that you are getting.

My question is: Just what is that you want from the restaurant. You complain that they are not answering you. What should they say? Are you looking for your money back? A coupon for free meal? You seem to want something.
I don't want my money back or a free meal. I asked them if they changed their recipe or if the pizza maker made a mistake. If they changed the recipe, I won't go back. But, they didn't reply to me at all.

[Kelevision]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.

It’s a simple question. Why didn’t you just ask if the recipe changed. It didn’t have to be a complaint. If it was a large party, perhaps they were trying to get the food out quickly. But wow, you’re a tough crowd. It’s been your go to and now after one not even bad experience, just too much cheese and not enough sauce is enough to make you not go back and post about it? Jeez.

[Papa_lecki]

Almost 90 posts about pizza.

[Bogie Shooter]

Almost 90 posts about pizza.

Many were about the OP…………….

[dewilson58]

Almost 90 posts about pizza.

Usually get over 100 on dog poop.

Is there a connection??

[Stu from NYC]

Usually get over 100 on dog poop.

Is there a connection??

Not over yet

[Shipping up to Boston]

Talk about compensating for a mediocre pizza place. You gotta road trip to Tampa if you want anything near authentic and Barstool level...Portnoy reviewed pies. Its the only thing i'll yield to NYC...and its well deserved....but never replicated in central FL. Unless youre from parts of the country where Pizza Hut, Papa Johns, Dominos, Little Caesars ....saw dust style pizza is your measuring standard. If you dont like my review....im from Orlando! :1rotfl:

[Stu from NYC]

Talk about compensating for a mediocre pizza place. You gotta road trip to Tampa if you want anything near authentic and Barstool level...Portnoy reviewed pies. Its the only thing i'll yield to NYC...and its well deserved....but never replicated in central FL. Unless youre from parts of the country where Pizza Hut, Papa Johns, Dominos, Little Caesars ....saw dust style pizza is your measuring standard. If you dont like my review....im from Orlando! :1rotfl:

Actually can get good ones in NJ.

[Shipping up to Boston]

Actually can get good ones in NJ.

Ever go to Pete and Eldas in Belmar?

[Stu from NYC]

Ever go to Pete and Eldas in Belmar?

No but there were a few good ones on route 9

[mike234]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.
this has 97 replies so far...a pizza complaint? make that 98 with my reply. is this really a complaint, or is someone making this up? and to reply to it is mind boggling.....

[Bay Kid]

My lady makes the best pizza's ever!

[JMintzer]

I like reading restaurant reviews, both positive and negative. To me, they are often helpful and useful. But, some posters seem to always need to criticize the reviewer for being wrong, unfair, or something else. My review is fair, complete, and accurate. And my feedback to the restaurant was very detailed and appropriate, and raised questions that the restaurant didn't want to answer. I would suggest that, instead of criticizing the reviewer, it would be more helpful to post your own review.

Very few commented on your review...

It was your reaction to the problem that garnered most of the negative replies...

[JMintzer]

Talk about compensating for a mediocre pizza place. You gotta road trip to Tampa if you want anything near authentic and Barstool level...Portnoy reviewed pies. Its the only thing i'll yield to NYC...and its well deserved....but never replicated in central FL. Unless youre from parts of the country where Pizza Hut, Papa Johns, Dominos, Little Caesars ....saw dust style pizza is your measuring standard. If you dont like my review....im from Orlando! :1rotfl:

Portnoy's highest reviews almost always come from outside of NYC...

[JMintzer]

Not over yet

It just passed 100 posts... :loco:

[Shipping up to Boston]

Portnoy's highest reviews almost always come from outside of NYC...

Don’t know when this list was established but they’re forever scores. Other than MA....NYC is well represented in the top 10


One Bite Pizza Rankings | The Full Review List (https://www.google.com/url?q=https://www.onebitepizzarankings.com/&sa=U&ved=2ahUKEwji4PyBqZ-HAxXnkYkEHUVPATsQFnoECAoQAg&usg=AOvVaw2EUuTeUVDoYaRlUBliAAGW)

[JMintzer]

Don’t know when this list was established but they’re forever scores. Other than MA....NYC is well represented in the top 10


One Bite Pizza Rankings | The Full Review List (https://www.google.com/url?q=https://www.onebitepizzarankings.com/&sa=U&ved=2ahUKEwji4PyBqZ-HAxXnkYkEHUVPATsQFnoECAoQAg&usg=AOvVaw2EUuTeUVDoYaRlUBliAAGW)

Yeah, I should have said recently...

His most recent top pizzas have come from CT, RI and NJ...

He's been branching out of NYC, of late...

[Dusty_Star]

Yeah, I should have said recently...

His most recent top pizzas have come from CT, RI and NJ...

He's been branching out of NYC, of late...

Sensible. I branched out of NYC permanently.

[dewilson58]

Sensible. I branched out of NYC permanently.

Ditto...................as MILLIONS have.

[Stu from NYC]

Ditto...................as MILLIONS have.

And continue to do so

[PaPaLarry]

Could have mentioned while still there!! Mallory has outstanding pizza

[PaPaLarry]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.
Mallory was not Poorly managed!! Because of one pizza, does not make a restaurant poorly managed. Mallory is known throughout The Villages for their quality pizza. Did you check bill to see if extra cheese was requested? The person that makes pizza most of the time, is OUTSTANDING!

[retiredguy123]

Mallory was not Poorly managed!! Because of one pizza, does not make a restaurant poorly managed. Mallory is known throughout The Villages for their quality pizza. Did you check bill to see if extra cheese was requested? The person that makes pizza most of the time, is OUTSTANDING!
My comment about management was that they totally ignored several of my attempts to contact them through their website's contact section.

[Stu from NYC]

We went there for dinner two weeks ago and wife ordered a white pizza. She liked it but I thought it was severely undercooked.

Happy she liked it I had fish and chips which were fine

[Marathon Man]

My comment about management was that they totally ignored several of my attempts to contact them through their website's contact section.

OK. But that does not mean that the restaurant is poorly managed.

[Aloha1]

Well, The OP's problem is solved since Mallory changed ownership late July. Haven't been there yet since that but plan to give it a try now that the dust has settled with the buyout.

[retiredguy123]

OK. But that does not mean that the restaurant is poorly managed.
So, totally ignoring a customer after 5 attempts to contact them is good management?

[retiredguy123]

Well, The OP's problem is solved since Mallory changed ownership late July. Haven't been there yet since that but plan to give it a try now that the dust has settled with the buyout.
Thanks. I will give them another try.

[dewilson58]

Well, The OP's problem is solved since Mallory changed ownership late July. Haven't been there yet since that but plan to give it a try now that the dust has settled with the buyout.

Hope, no guarantee.

[Bill14564]

So, totally ignoring a customer after 5 attempts to contact them is good management?

Certainly doesn't get them high marks in the "communication" skill, but other management skills could be good.

[Marathon Man]

Certainly doesn't get them high marks in the "communication" skill, but other management skills could be good.

Well said.