SECO New Smart Meters

[It's Hot There]

Any body else's usage jump with the new meter???

Last month SECO installed the new smart meter.
On their website, last month included both the old meter and new meter.
As a result, there were two "usage" reads.

The average temp from June to July increased from 81 to 83 degrees.
(according to their website)
But when you add both meter's usage, our usage went up 100%.

No Way!!

Any body else??
Thanks in advance.

[Bill14564]

Any body else's usage jump with the new meter???

Last month SECO installed the new smart meter.
On their website, last month included both the old meter and new meter.
As a result, there were two "usage" reads.

The average temp from June to July increased from 81 to 83 degrees.
(according to their website)
But when you add both meter's usage, our usage went up 100%.

No Way!!

Any body else??
Thanks in advance.

Mine was installed nine days before the end of my billing cycle. I can see that I used very close to 40kWh/day for those nine days. I was gone for most of the month of July last year but in the month of August 2023 I also used 40kWh/day. As far as I can see in this very short period of time, the new meter is reading exactly the same as the old meter.

[asianthree]

For some I think the new meter makes you more aware of use. Can’t really compare hvac $$ because of variable weather temps. Usage graft breaks down $$ for watt usage on items.

For us is “Always On” was $19 for the month (so anything plugged in, not in use)

Yet our pool is only $12 for the month. Granted we are not heating, but our chiller is on.

So just for S&Gs I unplugged every not in use item. Lamps, Alexa’s, toaster, blenders, printer, cell phone docks. So will post after next month end bill.

Our new meter bill increased by $2.37 from last month old meter.

[Altavia]

For some I think the new meter makes you more aware of use. Can’t really compare hvac $$ because of variable weather temps. Usage graft breaks down $$ for watt usage on items.

For us is “Always On” was $19 for the month (so anything plugged in, not in use)

Yet our pool is only $12 for the month. Granted we are not heating, but our chiller is on.

So just for S&Gs I unplugged every not in use item. Lamps, Alexa’s, toaster, blenders, printer, cell phone docks. So will post after next month end bill.

Our new meter bill increased by $2.37 from last month old meter.

To the OP, sounds like they may be a billing error or double charge in your case?

I have a Sense device that monitors power usage real time. No difference with the new meter for total power usage.

I suspect the SECO usage breakdown are estimates, not actual detection and measurement of those devices as happens with Sense.

I think Village Tinker (and others?) has a Srnse also so maybe he will weigh in for what he's observing.

Sense - Control your home energy use (https://sense.com/?utm_source=google&utm_medium=cpc&utm_campaign=USA%7CSearch%7CBrand%7CBMM&utm_term=sense%20power%20monitor&utm_content&gad_source=1&gbraid=0AAAAADUSgmAVvBeKkYLeDGK8EefrN6zlb&gclid=CjwKCAjw5Ky1BhAgEiwA5jGujln9qk_jWP0MQF4V3Kht XGUDE59NLyZq-e_Ix2dpEeDK7lpU8E6diRoCUyUQAvD_BwE)

[asianthree]

To the OP, sounds like they may be a billing error or double charge in your case?

I have a Sense device that monitors power usage real time. No difference with the new meter for total power usage.

I suspect the SECO usage breakdown are estimates, not actual detection and measurement of those devices as happens with Sense.

I think Village Tinker (and others?) has a Srnse also so maybe he will weigh in for what he's observing.

Sense - Control your home energy use (https://sense.com/?utm_source=google&utm_medium=cpc&utm_campaign=USA%7CSearch%7CBrand%7CBMM&utm_term=sense%20power%20monitor&utm_content&gad_source=1&gbraid=0AAAAADUSgmAVvBeKkYLeDGK8EefrN6zlb&gclid=CjwKCAjw5Ky1BhAgEiwA5jGujln9qk_jWP0MQF4V3Kht XGUDE59NLyZq-e_Ix2dpEeDK7lpU8E6diRoCUyUQAvD_BwE)

Our thoughts was never had seco daily usage available for us. So new toy to play with, app does ask for info and claims algorithms chart usage, such as appliances.

Sense by far has better capabilities, but not something I need to keep that much track of, unless we were not full time.

My guess is “always on” is unexplained watt usage for seco, gets grafted basically as such.

I also can or can’t explain is the 16 days of unplugged of all non use items I am 5.37 to 6.1 watts per day less than last month

[biker1]

Have you called SECO ? I wasn’t home when they replaced my meter so I didn’t have a chance to note the reading on the old meter. However, the numbers on their website for the old meter and new meter look about right.


Any body else's usage jump with the new meter???

Last month SECO installed the new smart meter.
On their website, last month included both the old meter and new meter.
As a result, there were two "usage" reads.

The average temp from June to July increased from 81 to 83 degrees.
(according to their website)
But when you add both meter's usage, our usage went up 100%.

No Way!!

Any body else??
Thanks in advance.

[asianthree]

Any body else's usage jump with the new meter???

Last month SECO installed the new smart meter.
On their website, last month included both the old meter and new meter.
As a result, there were two "usage" reads.

The average temp from June to July increased from 81 to 83 degrees.
(according to their website)
But when you add both meter's usage, our usage went up 100%.

No Way!!

Any body else??
Thanks in advance.

Check if by mistake your hvac fan has been switched to always on. Or is your hvac running nonstop? Check your thermostat.
I would definitely call seco, 100% usage even if temps was 100 up from 80s wouldn’t cause that much increase.

[Bill14564]

Have you called SECO ? I wasn’t home when they replaced my meter so I didn’t have a chance to note the reading on the old meter. However, the numbers on their website for the old meter and new meter look about right.

Which page on the website has the numbers for the old meter? The only place I see numbers is on my bill and those are only for the new meter. I'd like to see what the reading was for the old meter.

[dewilson58]

Which page on the website has the numbers for the old meter? The only place I see numbers is on my bill and those are only for the new meter. I'd like to see what the reading was for the old meter.

Usage tab.

The month of the conversion will have both meters on the chart.

[asianthree]

Which page on the website has the numbers for the old meter? The only place I see numbers is on my bill and those are only for the new meter. I'd like to see what the reading was for the old meter.

You can go to billing and lookup any bill . My billing goes back to 2/23

[It's Hot There]

Have you called SECO ? I wasn’t home when they replaced my meter so I didn’t have a chance to note the reading on the old meter. However, the numbers on their website for the old meter and new meter look about right.

Sent them an email from their website. Waiting the hear back.

[Bill14564]

Usage tab.

The month of the conversion will have both meters on the chart.

Thanks.

I've never had good luck with those tabs. Could be the browser I'm using or could be the display not meeting my expectations.

Looking on the Average Usage tab and narrowing the range I was able to see the old and new readings. I'll have to spend more time there to see what else is available.

[biker1]

For these sorts of things, I typically call as I like instant gratification ;-). They should be able to fix this quickly. Please report back.

Sent them an email from their website. Waiting the hear back.

[biker1]

You can now get daily usage. I was under the impression that we were going to be able to get usage in 15 min increments. Eventually, I believe they will be going to different rates based on the time of day.

Thanks.

I've never had good luck with those tabs. Could be the browser I'm using or could be the display not meeting my expectations.

Looking on the Average Usage tab and narrowing the range I was able to see the old and new readings. I'll have to spend more time there to see what else is available.

[CoachKandSportsguy]

The daily may be accurate. but most likely the appliance level is based upon the usage estimates per day the database has for each item, based upon survey answers. . . though the company doesn't know wheyou are home or not, so the estimate will take the always on item estimates, and call that the fixed portion usage and then break down the variable usage be estimates, and air conditioner, etc. may be based upon weather temperatures. . . .

at least that's how I did these types of graphs and forecasts during my finance career. .

[Bill14564]

You can now get daily usage. I was under the impression that we were going to be able to get usage in 15 min increments. Eventually, I believe they will be going to different rates based on the time of day.

I have only had my meter for about two weeks but I suspect it will take 30-60 days before there is enough data to start populating those screens.

There are already time of use (TOU) rates published. These meters will enable TOU billing but we'll have to see whether that is going to be a choice or a mandate.

[biker1]

I have had mine a bit longer and the daily usage is available now. No sign of the 15 min usage yet.

I have only had my meter for about two weeks but I suspect it will take 30-60 days before there is enough data to start populating those screens.

There are already time of use (TOU) rates published. These meters will enable TOU billing but we'll have to see whether that is going to be a choice or a mandate.

[asianthree]

You can now get daily usage. I was under the impression that we were going to be able to get usage in 15 min increments. Eventually, I believe they will be going to different rates based on the time of day.

Each day it does breakdown per 15 min increments. Our pool creates very little wattage according to bar graft. It’s very consistent without running heater. The large spikes for AC correlates with run times.

Even with the hour based usage that was posted few months back Nov-Mar . The majority of SOP (midnight-6a) for us shouldn’t make much of a $ increase. We run pool pump with heater from midnight to 7am during Jan/Feb so temp is at 78 for early swim. Since AC rarely runs Nov-March some may actually save on hour based pricing.
But just an observation for our needs

[biker1]

OK, thanks, I took another look and just found the 15 minute data.

Each day it does breakdown per 15 min increments. Our pool creates very little wattage according to bar graft. It’s very consistent without running heater. The large spikes for AC correlates with run times.

Even with the hour based usage that was posted few months back Nov-Mar . The majority of SOP (midnight-6a) for us shouldn’t make much of a $ increase. We run pool pump with heater from midnight to 7am during Jan/Feb so temp is at 78 for early swim. Since AC rarely runs Nov-March some may actually save on hour based pricing.
But just an observation for our needs

[asianthree]

OK, thanks, I took another look and just found the 15 minute data.

Once you get your bill it will break down different items from information you gave the app. The “always on” has us baffled, our second bill month will end in a week. So hopefully will be able to have better answers in a few weeks. We had some electrical work done, so full power was shut off 8:01a to 1203p will see how it’s reflected in tomorrow’s daily usage.

I do find the breakdowns interesting. We are creatures of habit, laundry 6a dishwasher 1am just before bed to get that last glass. Our hot water, stove and dryer are gas, so added to the app info. We created an every 15 minute verbal chart with Alexa, for 7 days and Our computer geek grand, has decided to breakdown app. Once completed he will submit a reconfiguration of app for credit to his professor. So new toy put to good use.

[Bill14564]

Once you get your bill it will break down different items from information you gave the app. The “always on” has us baffled, our second bill month will end in a week. So hopefully will be able to have better answers in a few weeks. We had some electrical work done, so full power was shut off 8:01a to 1203p will see how it’s reflected in tomorrow’s daily usage.

I do find the breakdowns interesting. We are creatures of habit, laundry 6a dishwasher 1am just before bed to get that last glass. Our hot water, stove and dryer are gas, so added to the app info. We created an every 15 minute verbal chart with Alexa, for 7 days and Our computer geek grand, has decided to breakdown app. Once completed he will submit a reconfiguration of app for credit to his professor. So new toy put to good use.

"Always on" could include things like your television in sleep mode, the garage door opener and wall units, any chargers you have plugged in but are not currently using, all those surge suppressors with the little light to show that they are on, GFCI outlets with the little light, any smart device, your stove and microwave, etc.

[CarlR33]

"Always on" could include things like your television in sleep mode, the garage door opener and wall units, any chargers you have plugged in but are not currently using, all those surge suppressors with the little light to show that they are on, GFCI outlets with the little light, any smart device, your stove and microwave, etc.
Yes, Alexa is robbing you of power while waiting on a command so don’t blame the electric utility for energizing her, LOL

[asianthree]

"Always on" could include things like your television in sleep mode, the garage door opener and wall units, any chargers you have plugged in but are not currently using, all those surge suppressors with the little light to show that they are on, GFCI outlets with the little light, any smart device, your stove and microwave, etc.

That was a given, for items that had to be tethered to power 24/7 like WiFi, microwave, list goes on. GFCI outlets no longer have lights.
So as a one month experiment we evaluated all things we leave plugged in just for convenience, don’t use. For the second bill period, we unplugged everything in 2nd primary, and two guest bedrooms, 3 bathrooms (lamps Alexas nightlights). All chargers (laptops, iPads phones robot printers) until we need them about every 3-7days. Toaster, blenders, coffee pots. One doesn’t realize how many items are plugged in but not being used until you do a room by room.

As an experiment for our grandson, paper will see if his pre calculations are correct, evaluate watt per item, and how app is calculating use. Plus if life of products will increase

[Priebehouse]

Mine was installed nine days before the end of my billing cycle. I can see that I used very close to 40kWh/day for those nine days. I was gone for most of the month of July last year but in the month of August 2023 I also used 40kWh/day. As far as I can see in this very short period of time, the new meter is reading exactly the same as the old meter.

...what did SECO say? This forum can't help. If they give you a wild explanation, let us know.:smiley:

[Bill14564]

...what did SECO say? This forum can't help. If they give you a wild explanation, let us know.:smiley:

If SECO gives me a wild explanation for what, why the meter change was transparent to me and I used the same amount of power this year as I did last year?

[asianthree]

...what did SECO say? This forum can't help. If they give you a wild explanation, let us know.:smiley:

If SECO gives me a wild explanation for what, why the meter change was transparent to me and I used the same amount of power this year as I did last year?

So it’s not just me reading posts before coffee,
priebehouse post confused me about your response that new and old meter is reading about the same.
Thought if was very helpful to the OP.

[Sandy and Ed]

Any body else's usage jump with the new meter???

Last month SECO installed the new smart meter.
On their website, last month included both the old meter and new meter.
As a result, there were two "usage" reads.

The average temp from June to July increased from 81 to 83 degrees.
(according to their website)
But when you add both meter's usage, our usage went up 100%.

No Way!!

Any body else??
Thanks in advance.
The new meters charge a rate for time of day and time of year and is not conducive to using anything during the summertime day. The snowbird season has the best rates. Do all your housekeeping, cooking business after hours and before the sun rises. Watch the a/c thermostat. Vampires get the best benefit from the new rate structures

[Wondering]

Any body else's usage jump with the new meter???

Last month SECO installed the new smart meter.
On their website, last month included both the old meter and new meter.
As a result, there were two "usage" reads.

The average temp from June to July increased from 81 to 83 degrees.
(according to their website)
But when you add both meter's usage, our usage went up 100%.

No Way!!

Any body else??
Thanks in advance.
Without your numbers, I can't determine if what you are stating is accurate.

[Bill14564]

The new meters charge a rate for time of day and time of year and is not conducive to using anything during the summertime day. The snowbird season has the best rates. Do all your housekeeping, cooking business after hours and before the sun rises. Watch the a/c thermostat. Vampires get the best benefit from the new rate structures

NO.

The new meters report usage by the time of day but they do not affect how you are billed.

SECO has two billing rates for residential customers, the one we are all currently on and a time of use (TOU) billing. The new meters enable TOU billing but do not require it.

I haven't heard of anyone who is on the TOU billing...yet.

[asianthree]

NO.

The new meters report usage by the time of day but they do not affect how you are billed.

SECO has two billing rates for residential customers, the one we are all currently on and a time of use (TOU) billing. The new meters enable TOU billing but do not require it.

I haven't heard of anyone who is on the TOU billing...yet.

We are on month two of new meter. Even though we have not experienced the possible TOU yet, we geared pool, thermostat, dishwasher, washer with the rates and time that have been hinted at. Really didn’t change much from how we used electricity before.
We did start pool hour earlier, and I know all of our electric based pet items are a bigger draw than some expect (refrigerated multi day food bowl, flow water dish, and auto litter). Our cameras are next, then the WiFi. We have already noticed a daily difference by unplugging unused items in the 3 front bedrooms and bathrooms.

[Bill14564]

We are on month two of new meter. Even though we have not experienced the possible TOU yet, we geared pool, thermostat, dishwasher, washer with the rates and time that have been hinted at. Really didn’t change much from how we used electricity before.
We did start pool hour earlier, and I know all of our electric based pet items are a bigger draw than some expect (refrigerated multi day food bowl, flow water dish, and auto litter). Our cameras are next, then the WiFi. We have already noticed a difference by unplugging unused items in the 3 front bedrooms and bathrooms.

We are looking forward to doing the same once our data starts coming in. Not too many large shifts we can make but will be interesting to see how little changes might add up.

[CarlR33]

That was a given, for items that had to be tethered to power 24/7 like WiFi, microwave, list goes on. GFCI outlets no longer have lights.
So as a one month experiment we evaluated all things we leave plugged in just for convenience, don’t use. For the second bill period, we unplugged everything in 2nd primary, and two guest bedrooms, 3 bathrooms (lamps Alexas nightlights). All chargers (laptops, iPads phones robot printers) until we need them about every 3-7days. Toaster, blenders, coffee pots. One doesn’t realize how many items are plugged in but not being used until you do a room by room.

As an experiment for our grandson, paper will see if his pre calculations are correct, evaluate watt per item, and how app is calculating use. Plus if life of products will increaseyou can also use one of these.
https://www.amazon.com/Measuring-Electricity-Frequency-Voltmeter-Household/dp/B082XX9V5S/ref=asc_df_B082XX9V5S?tag=bingshoppinga-20&linkCode=df0&hvadid=80814224057568&hvnetw=o&hvqmt=e&hvbmt=be&hvdev=c&hvlocint=&hvlocphy=&hvtargid=pla-4584413750877981&psc=1

[Sanibel]

There was a post on Nextdoor about the amount of radiation these meters put out. Anyone else read it?

[Bill14564]

There was a post on Nextdoor about the amount of radiation these meters put out. Anyone else read it?

Reportedly, less than the cell phone and wifi router sitting within five feet of me right now. Likely less than the smart devices (bulbs, plugs, cameras, etc) scattered around the house. Possibly less than the fitbit, Apple watch, or earbuds you are currently wearing.

[fishon]

No good will come from the meter change.
The info card insinuates SECO can brown you out or shut you off remotely.

[asianthree]

No good will come from the meter change.
The info card insinuates SECO can brown you out or shut you off remotely.

You have either lived here or just joined TOTV since 2014. Have you ever had a brown out during that time.
Most of believe we will eventually be TOU based, but you really think seco is going to loose money by shutting off your power?

[CoachKandSportsguy]

No good will come from the meter change.
The info card insinuates SECO can brown you out or shut you off remotely.

total FUD post

They might physically be able to do that, however, they legally can't, except for lack of payment. . .

[Altavia]

No good will come from the meter change.
The info card insinuates SECO can brown you out or shut you off remotely.

Remote read only.

Meter change does not enable remote disconnect. They have to send someone to the property.

[Packer Fan]

This is interesting but can't be accurate. According to my analysis we spend $31 on cooking and only $7 on HVAC in July. Somehow, that doesn't seem right to me... :)

[Bill14564]

This is interesting but can't be accurate. According to my analysis we spend $31 on cooking and only $7 on HVAC in July. Somehow, that doesn't seem right to me... :)

My numbers similarly don't make sense. My meter had been in place for just two weeks and I believe the analysis is based on just the first week of that. Hopefully, the results will get better with more time.

[New Englander]

I just my new meter installed a couple of days ago. This should be interesting.

[JMintzer]

I just my new meter installed a couple of days ago. This should be interesting.

As did we...

Unless there is a significant change in the electric bill, I'll just pay the bill...

Same as it ever was...

[CoachKandSportsguy]

This is interesting but can't be accurate. According to my analysis we spend $31 on cooking and only $7 on HVAC in July. Somehow, that doesn't seem right to me... :)

Go to the SECO web site and update your account/house specifics. A lot of these numbers are estimates based upon the data provided by you.

gas or electric car
number of TVs,
number of refrigerators,
etc

[Bill14564]

Go to the SECO web site and update your account/house specifics. A lot of these numbers are estimates based upon the data provided by you.

gas or electric car
number of TVs,
number of refrigerators,
etc

My results were after updating. It tells me I spent $3 on cooling but $22 on refrigeration. Two refrigerators and an AC unit all cycling on and off regularly may have it confused about which is which. Again, it may just need time to collect more usage data.

The 15 minute usage data is going to be handy though.

[tophcfa]

It’s all relative, but you won’t hear me complain about SECO. I am looking at my two most recent electric bills side by side. One is a SECO bill for our Villages home and the other is an Eversource bill for our home in Western Massachusetts. The SECO bill is $111.00 for 688 KWH and includes the monthly charge for a whole house surge protector. The Eversource bill is $212.99 for 645 KWH only. SECO rocks in my opinion! I guess that’s what happens in a state that jams expensive energy sources labeled as green down the ratepayers throats.

[It's Hot There]

Sad, almost two weeks later and nothing has been explained.

First response after a week, "the meters are accurate".

Waiting for the second email response............. why a 100% increase in usage with only a 2 degree increase in temp's and one more day.

New meter started did not start at zero????

The old meter was not read correctly??

A keying error??

[It's Hot There]

Without your numbers, I can't determine if what you are stating is accurate.

?????????????

May: 1081 Kwh, 77 degrees
June: 1147 Kwh, 81 degrees

July: Old meter 1276 Kwh + New meter 1021 Kwh = Total 2297 Kwh.

Please determine if what I stated was accurate.

[asianthree]

Have to say your billing is very different then my month with duel meters in July. My guess is old meter was read prior to removal, and new meter is self reading at end date.

Old meter 386 kWh
New meter 1026 kWh

I also have a pool, that is on Chill mode for 9 hours a day.

OP it really looks like both meters were calculated kWh at the same time, or one is over lapping. Problem is your only meter was removed so not sure how that works.

Is it a possibility that you bill is for longer than 22-31 days?

When you go to usage on seco sight, you can look at usage for each day, are kWh really high? Mine per day can be 32-59kWH.

[It's Hot There]

Have to say your billing is very different then my month with duel meters in July. My guess is old meter was read prior to removal, and new meter is self reading at end date.

Old meter 386 kWh
New meter 1026 kWh

I also have a pool, that is on Chill mode for 9 hours a day.

OP it really looks like both meters were calculated kWh at the same time, or one is over lapping. Problem is your only meter was removed so not sure how that works.

Is it a possibility that you bill is for longer than 22-31 days?

When you go to usage on seco sight, you can look at usage for each day, are kWh really high? Mine per day can be 32-59kWH.

As mentioned, there was one more day with the July reading.
This information is directly from my account on the SECO site.

As far as I can tell, the "average" daily usage is jus that, an average and not too accurate.

Thanks

Addition: My daily average went from below 40kwh before July to over 70kwh with the blended new/old meters.

[Bill14564]

As mentioned, there was one more day with the July reading.
This information is directly from my account on the SECO site.

As far as I can tell, the "average" daily usage is jus that, an average and not too accurate.

Thanks

When they changed my meter they took pictures before removing the old and after installing the new. You could ask to see those pictures.

You can read your own meter. What does it read today and how many days ago was it replaced? If you divide do you get about 40-50kWh/day?

My new meter started at zero as I expect all of them do. What day was your new meter installed and what day was it read? Divide again to determine how many kWh/day are being charged between the install and the first reading. It's a longshot but if the meter was not at zero but the first reading assumed it was then that would create a high bill. Between an unrealistic usage for the first few days of the new meter and a picture of the new meter showing a non-zero reading on at install you might be able to argue for an adjustment.

[asianthree]

I am an avid user of email to fix issues, but if I were you I would definitely have an in person chat about the usage of both meters.

This give a new meaning to lost in translation

[It's Hot There]

When they changed my meter they took pictures before removing the old and after installing the new. You could ask to see those pictures.

You can read your own meter. What does it read today and how many days ago was it replaced? If you divide do you get about 40-50kWh/day?

My new meter started at zero as I expect all of them do. What day was your new meter installed and what day was it read? Divide again to determine how many kWh/day are being charged between the install and the first reading. It's a longshot but if the meter was not at zero but the first reading assumed it was then that would create a high bill. Between an unrealistic usage for the first few days of the new meter and a picture of the new meter showing a non-zero reading on at install you might be able to argue for an adjustment.

Good to know about the picture..........will ask for it if they every reply.

[It's Hot There]

Good News & Bad News.

Good: SECO called me today and tried to help.
Good: Very nice people.

Bad: No bridge from Actual usage (on the bill) to the SmartHub usage information.
Bad: Admitted the SmartHub information is not accurate.
Bad: SmartHub usage and temp's are just averages and estimates.

From an actual billing usage, my bill went up 48% from June to July.
I mentioned, better than the 100% on SmartHub, but still seems excessive.

Bad: "Well, all we can tell you is that is what you used."

They did admit, "most" meters start at zero KwH's on them....but not all.

Bad: They assume, but could not confirm mine was at zero.

:cryin2::cryin2:

[Altavia]

Good News & Bad News.

Good: SECO called me today and tried to help.
Good: Very nice people.

Bad: No bridge from Actual usage (on the bill) to the SmartHub usage information.
Bad: Admitted the SmartHub information is not accurate.
Bad: SmartHub usage and temp's are just averages and estimates.

From an actual billing usage, my bill went up 48% from June to July.
I mentioned, better than the 100% on SmartHub, but still seems excessive.

Bad: "Well, all we can tell you is that is what you used."

They did admit, "most" meters start at zero KwH's on them....but not all.

Bad: They assume, but could not confirm mine was at zero.

:cryin2::cryin2:

Very frustrating I'm sure.

What would your bill look like assuming the new meter started at zero?

Given they way they are rolling it out, seems unlikely they would install a previously used meter.

I have a sense device that measures power real time, meter matches closely.

Most likely cause is human error when installing the meter.

[It's Hot There]

Very frustrating I'm sure.

What would your bill look like assuming the new meter started at zero?

Given they way they are rolling it out, seems unlikely they would install a previously used meter.

I have a sense device that measures power real time, meter matches closely.

Most likely cause is human error when installing the meter.

What would your bill look like assuming the new meter started at zero?........That is the problem. They don't know if it was zero, one hundred, one thousand.

[Altavia]

What would your bill look like assuming the new meter started at zero?........That is the problem. They don't know if it was zero, one hundred, one thousand.

Via the app, you can access a chart showing the old vs new meter.


Here's mine.

Note: we had guests in June and July who wanted the AC set to 72 (normally 78) so those months are high this year.

Usage was less than normal the month before and after.

[It's Hot There]

Via the app, you can access a chart showing the old vs new meter.


Here's mine.

Note: we had guests in June and July who wanted the AC set to 72 (normally 78) so those months are high this year.

Usage was less than normal the month before and after.

As mentioned: Bad: SmartHub usage and temp's are just averages and estimates.

As mentioned: May: 1081 Kwh, 77 degrees; June: 1147 Kwh, 81 degrees; July: Old meter 1276 Kwh + New meter 1021 Kwh = Total 2297 Kwh.

[dewilson58]

As mentioned: Bad: SmartHub usage and temp's are just averages and estimates.

As mentioned: May: 1081 Kwh, 77 degrees; June: 1147 Kwh, 81 degrees; July: Old meter 1276 Kwh + New meter 1021 Kwh = Total 2297 Kwh.

Seems interesting that your old meter from July looks like a full month at the 83 degree average, but then they pile on and addition 1k Kwh. Ouch.

:ohdear:

[thelegges]

Have to admit am very disappointed in SECO response to OP. I am noticing the old meter for almost full month, the new meter could not have been at zero for that much use. I agree, I would do a face to face, with SECO. Something doesn’t look kosher

[It's Hot There]

Good News & Bad News.

Good: SECO called me today and tried to help.
Good: Very nice people.

Bad: No bridge from Actual usage (on the bill) to the SmartHub usage information.
Bad: Admitted the SmartHub information is not accurate.
Bad: SmartHub usage and temp's are just averages and estimates.

From an actual billing usage, my bill went up 48% from June to July.
I mentioned, better than the 100% on SmartHub, but still seems excessive.

Bad: "Well, all we can tell you is that is what you used."

They did admit, "most" meters start at zero KwH's on them....but not all.

Bad: They assume, but could not confirm mine was at zero.

:cryin2::cryin2:



Update:

Received my "August" bill and the usage dropped back to normal.
The average Temp for August was 83 degrees........same as July.
BUT the usage dropped back to where it was in June.
Huge spike in July with two meters and back to normal in August with one meter.

ZERO help from SECO.

Obviously the meters were read wrong or they were inputted wrong.

barf

[Bill14564]

Update:

Received my "August" bill and the usage dropped back to normal.
The average Temp for August was 83 degrees........same as July.
BUT the usage dropped back to where it was in June.
Huge spike in July with two meters and back to normal in August with one meter.

ZERO help from SECO.

Obviously the meters were read wrong or they were inputted wrong.

barf

The bill for this month shows the number of days used and the number of kWh used. Divide and see how many kWh per day you used.

The bill I received when they changed the meter showed the kWh on the new meter. I knew when they changed it so I knew how many days it was in use. When I did that division it showed almost exactly the same kWh per day used.

If those numbers match (closely enough) then you know the new meter started at zero and is working correctly. If the kWh per day from last month is much higher than you might argue that the meter did not start at zero. Proving it to SECO and getting some compensation could be a struggle.

If the new meter appears to be correct then do some calculations for the old meter.

The bill for the month they changed my meter showed a total number of kWh used and it showed the reading from the new meter that should have started at zero. Using those I can determine how many kWh they claim were on the old meter.

I know when the old meter was changed so I know how many days it was used and I can calculate the kWh per day on the old meter. If that number is significantly different than the number from this month then there is a problem.

If you expect the reading on the old meter was high then there are more calculations. You can use the reading from the bill *before* it was changed to see the reading on the old meter at the beginning of the month when it was changed. You can then add the number of kWh they claim were used on the old meter to determine what they claim the reading was on the old meter. Ideally, they took a picture and you can show that the number you are being billed for is not the number in the picture.

I have had a reading where they transposed two numbers resulting in a high reading and a high bill. For me it worked out in the next month but there will be no next month if this happened on the old meter. You might try to find a way that two numbers could have been transposed to give the high reading. Unfortunately, even if you are correct it will be difficult to get SECO to accept that or provide a refund. At least you would have an idea what happened.

[JRcorvette]

Any body else's usage jump with the new meter???

Last month SECO installed the new smart meter.
On their website, last month included both the old meter and new meter.
As a result, there were two "usage" reads.

The average temp from June to July increased from 81 to 83 degrees.
(according to their website)
But when you add both meter's usage, our usage went up 100%.

No Way!!



Any body else??
Thanks in advance.

We installed a new high efficiency AC unit right after the new meter was installed and out bill went up by $40 with no change in electric usage at all. I was expecting it to go Down a bit.

[Stu from NYC]

We installed a new high efficiency AC unit right after the new meter was installed and out bill went up by $40 with no change in electric usage at all. I was expecting it to go Down a bit.

It has been brutally hot this summer

[Topspinmo]

Update:

Received my "August" bill and the usage dropped back to normal.
The average Temp for August was 83 degrees........same as July.
BUT the usage dropped back to where it was in June.
Huge spike in July with two meters and back to normal in August with one meter.

ZERO help from SECO.

Obviously the meters were read wrong or they were inputted wrong.

barf

Probably over charging to pay the contractor? :shocked:

[mrf6969]

After the meter change our SECO bill went down for August by a few dollars compared to July. July was just as hot.

[Jensor17]

I was outside when the "other company" installed my new meter. before he took down Old meter, i said i needed a photo of old meter reading and he said he would, so i handed my cellphn to him to take a photo. I thought He did. But after he left and i looked , 9/10/24 he took 2 pix of NEW METER on my phone--not old meter final reading...sneaky :$?&!