Issues with the warranty department and/or Southern Touch Painting?

[frayedends]

The Villages Warranty has been awesome for everything we needed fixed after our 1 year inspection. But I'm having a heck of time getting the paint company to paint the stucco areas that were repaired.

The Villages Warranty department sent me Southern Touch Painting's phone number and said to call them to schedule. Southern Touch doesn't answer the phone and doesn't return messages. The warranty department doesn't reply to me now either.

Anyone else run into issues like this? I even told Southern Touch that I don't care about the minor stuff inside that was found, just want the stucco repairs repainted.

[retiredguy123]

I would send a detailed email to this address. They are responsible for correcting warranty defects. Explain everything you have done, who you have spoken to, and what you want them to do to resolve the issue.

Construction.services@thevillages.com

[frayedends]

I would send a detailed email to this address. They are responsible for correcting warranty defects. Explain everything you have done, who you have spoken to, and what you want them to do to resolve the issue.

Construction.services@thevillages.com

That's the email that told me to contact the paint company and they also stopped responding.

[retiredguy123]

That's the email that told me to contact the paint company and they also stopped responding.
The warranty manager is Dennis Stradinger. I would call the warranty office at 352-753-6222 and ask to speak with him and also get his email address. If he blows you off, I would try to get the name of his boss.

[frayedends]

The warranty manager is Dennis Stradinger. I would call the warranty office at 352-753-6222 and ask to speak with him and also get his email address. If he blows you off, I would try to get the name of his boss.

Thanks!

[badkarma318]

Pay a visit to their facility.

[Mazjaz]

I had some minor repairs done to my stucco. You should have received a quart of the exterior stucco paint for touch up.
Took me 10 minutes of my time to do it. Save yourself even more time messing around with scheduling contractors and do it yourself.

[SusanStCatherine]

If you are past one year you may be out of luck. I was told everything needed to be completed before your one year anniversary. It used to be iif it was reported before one year it would be addressed but that apparently old propaganda. So those with new houses should get inspected at about 10 months and then email and call warranty constantly until issues are fixed. If you really want the painters to paint for you, go to Brownwood sales center and ask to speak to a manager. You can also try going to seniors vs crime next to the Barnstorm theater midday Tues-Thurs as they can help with these issues.

[frayedends]

If you are past one year you may be out of luck. I was told everything needed to be completed before your one year anniversary. It used to be iif it was reported before one year it would be addressed but that apparently old propaganda. So those with new houses should get inspected at about 10 months and then email and call warranty constantly until issues are fixed. If you really want the painters to paint for you, go to Brownwood sales center and ask to speak to a manager. You can also try going to seniors vs crime next to the Barnstorm theater midday Tues-Thurs as they can help with these issues.

I informed them at least a month before of the repairs needed. Their failure to get it done in within the warranty time is not my issue. Now, if it was a more complicated thing they would have a huge issue with me. I would not let it go. But as mentioned, it's just paint.

Unfortunately for me, I am not there full time. I won't be back to paint until November. I do have some paint, not sure which colors so I have to check and I have no issue painting. But I have no primer. I don't recall if the paint was paint/primer in one or if they use primer anyhow.

[asianthree]

I informed them at least a month before of the repairs needed. Their failure to get it done in within the warranty time is not my issue. Now, if it was a more complicated thing they would have a huge issue with me. I would not let it go. But as mentioned, it's just paint.

Unfortunately for me, I am not there full time. I won't be back to paint until November. I do have some paint, not sure which colors so I have to check and I have no issue painting. But I have no primer. I don't recall if the paint was paint/primer in one or if they use primer anyhow.

Susan is correct if not complete within the year, warranty department will give you the contractors phone number and most likely once the one year is up, they will not return to your house for free. It’s been that way since our first home in 2010.

Our inspectors have strongly recommended that you’re one year warranty. Be done at 10 months to make sure that every item is taken care of before that 357th day. We have always made our 10 month appointment the week of closing on our house.

[CFrance]

Susan is correct if not complete within the year, warranty department will give you the contractors phone number and most likely once the one year is up, they will not return to your house for free. It’s been that way since our first home in 2010.

Our inspectors have strongly recommended that you’re one year warranty. Be done at 10 months to make sure that every item is taken care of before that 357th day. We have always made our 10 month appointment the week of closing on our house.
Good luck getting it done in two months. In our 2012 designer, we had water coming in through a roof vent that was pointed the wrong way. We called warranty well within the year. They gave us the name of a plumber. He came out and blamed the roofer. Warranty gave us the name of the roofer. He came out and blamed the plumber.
By that time, the year was up. Calls to warranty resulted in warranty telling us Don't worry, we will get this fixed. Warranty took over calling the contractors, and it was fixed. Six months after the one-year mark.
I don't know if they would still do that today. TV has gotten very big and the contractors are very busy.

[cahvillage]

I had this issue a few years ago with the Warranty Dept. blowing me off. Finally I started to write letters and after about 15 letters with no response, I took pictures of the letters that I wrote and contacted Mark Morse. Before contacting Mr. Morse, it took 8 months to solve my problems. Within a week, the Warranty Dept. finally responded to me. Mark Morse was a pleasure to deal with. Go on districtgov.org and see if you can find Mark's email or the address of his office. It's probably different than when I dealt with my issue. I found Dennis Stratinger very difficult to deal with at that time.

[SusanStCatherine]

Good luck getting it done in two months. In our 2012 designer, we had water coming in through a roof vent that was pointed the wrong way. We called warranty well within the year. They gave us the name of a plumber. He came out and blamed the roofer. Warranty gave us the name of the roofer. He came out and blamed the plumber.
By that time, the year was up. Calls to warranty resulted in warranty telling us Don't worry, we will get this fixed. Warranty took over calling the contractors, and it was fixed. Six months after the one-year mark.
I don't know if they would still do that today. TV has gotten very big and the contractors are very busy.

It really depends on several things like who your superintendent/builder was, who your subcontractors were, how expensive the issue is to fix, etc.

Our cabinets were being worked on often even past 14 months.

I dealt directly with PGT windows often and they were out just prior to my three year anniversary.

However Nickel Tile was never held accountable for their horrible installation of tile and LVP.

I've heard where somone checked their building plans like 5 years later and realized they were missing a medicine cabinet an it was installed at no cost.

This stucco paint is such a small issue, they should just do it.

[TVTVTV]

The Villages Warranty has been awesome for everything we needed fixed after our 1 year inspection. But I'm having a heck of time getting the paint company to paint the stucco areas that were repaired.

The Villages Warranty department sent me Southern Touch Painting's phone number and said to call them to schedule. Southern Touch doesn't answer the phone and doesn't return messages. The warranty department doesn't reply to me now either.

Anyone else run into issues like this? I even told Southern Touch that I don't care about the minor stuff inside that was found, just want the stucco repairs repainted.

Even if a small job, you have a one year warranty, so the warranty department should be assisting if your contractor isn't following up. All interfaces we had with the warranty department were handled quickly and professionally. Thank you, OP, for letting me know of your contractor experience and lack of customer service. I'll keep that in mind for future painting needs. Good luck.