Cody's was disappointming, but is now REDEEMED -- maybe

[JohnFromMaine]

Got a Cody's e-mail about the 1 LB bone-in NY Strip steak special for $13.98 and went to take advantage of it ... what a disappointment.

First off, it looked only remotely like the one in the e-mail ad and in the display card at the table. It was 1 1/4 inch thick at the bone end and 1/4 inch thin on the other end. I'd ordered it medium rare but the thin end was cooked medium and the bone end was nearly raw.
:cus:

I didn't feel like complaining to the waiter who, otherwise, did a great job. However, when I got home I decided to comment via Cody's website. Two days later I have heard nothing back. Is customer service a thing of the past?

Don't be taken in by their "specials" and head for Outback or Long Horn if you want a good steak.
:spoken:

[bigalibaba]

Got a Cody's e-mail about the 1 LB bone-in NY Strip steak special for $13.98 and went to take advantage of it ... what a disappointment.

First off, it looked only remotely like the one in the e-mail ad and in the display card at the table. It was 1 1/4 inch thick at the bone end and 1/4 inch thin on the other end. I'd ordered it medium rare but the thin end was cooked medium and the bone end was nearly raw.
:cus:

I didn't feel like complaining to the waiter who, otherwise, did a great job. However, when I got home I decided to comment via Cody's website. Two days later I have heard nothing back. Is customer service a thing of the past?

Don't be taken in by their "specials" and head for Outback or Long Horn if you want a good steak.
:spoken:

Couldn't agree more. Think Cody's is about as bad as it gets!

[under55]

The place is FANTASTIC. Opinions are like ________________________

[Bill-n-Brillo]

The place is FANTASTIC. Opinions are like ________________________

......."Everybody's got one!" :ohdear:

Bill :)

[swrinfla]

JohnfromMaine:

I can't comment specifically on a connection between Maine and The Villages . . . but . . .

having graduated from Bowdoin College eons ago, I'm interested in your Topsham-Brunswick connection!

SWR
:beer3:

[Pturner]

Got a Cody's e-mail about the 1 LB bone-in NY Strip steak special for $13.98 and went to take advantage of it ... what a disappointment.

First off, it looked only remotely like the one in the e-mail ad and in the display card at the table. It was 1 1/4 inch thick at the bone end and 1/4 inch thin on the other end. I'd ordered it medium rare but the thin end was cooked medium and the bone end was nearly raw.
:cus:

I didn't feel like complaining to the waiter who, otherwise, did a great job. However, when I got home I decided to comment via Cody's website. Two days later I have heard nothing back. Is customer service a thing of the past?

Don't be taken in by their "specials" and head for Outback or Long Horn if you want a good steak.
:spoken:

Hi JohnFromMaine,
This is the first post of yours that I have seen, so welcome. Sorry for this hijack, but just have to say, your little note about being a Maine-iac is adorable. :)

[Bonny]

Got a Cody's e-mail about the 1 LB bone-in NY Strip steak special for $13.98 and went to take advantage of it ... what a disappointment.

First off, it looked only remotely like the one in the e-mail ad and in the display card at the table. It was 1 1/4 inch thick at the bone end and 1/4 inch thin on the other end. I'd ordered it medium rare but the thin end was cooked medium and the bone end was nearly raw.
:cus:

I didn't feel like complaining to the waiter who, otherwise, did a great job. However, when I got home I decided to comment via Cody's website. Two days later I have heard nothing back. Is customer service a thing of the past?

Don't be taken in by their "specials" and head for Outback or Long Horn if you want a good steak.
:spoken:

I'm sorry, but I think it is a shame that some one comes on here to say something bad about a restaurant, but didn't say anything when they are there & have such a bad experience. You say customer service, but you didn't even say anything & give them a chance. :mad:

[golfnut]

bonny, i agree, if someone doesn't take the time to discuss their issue with the manager, how can they expect resolution, and then to post on a website????? uncalled for IMO. i love Cody's, never had an issue they couldn't take care of....gn

[Barefoot]

Couldn't agree more. Think Cody's is about as bad as it gets!


I feel the same way about Codys. I really miss "Up The Creek". Oh well .. Lots of peeps love Codys.

[l2ridehd]

Bonney and golfnut, I disagree. He said he went to their web site and e-mailed them. Waited two weeks and no reply. I think he gave them a chance to at least get back with some kind of answer. I also find Cody's not so good. I do not go there. Going directly to the manager when the problem occurs is the best solution, but also sending them an e-mail after the fact and waiting two weeks for some type of reply in today's cyber age should also work.

[redwitch]

I'm with l2. John was not unreasonable in sending his complaint to the website and giving them two weeks to respond. Some people don't like personal confrontations. John stated he was very satisfied with his server and there is always the possibility that the server will be blamed if a complaint is made. Sounds like he was trying to be considerate.

I've seen first-time posts that raised my suspicions and have spoken up when I thought they were bogus. This post has a very large ring of truth to it -- details as to the problem, why he didn't report it at the time and his dissatisfaction with no reply from Cody's heirarchy. The only thing I took exception to was the complaint that the special didn't look like the picture. Um, don't know about you, but I've never been served food that looks like the ads (except sushi) and have never expected my plate to look half as good as the picture at my table.

I've found Cody's to be hit or miss. Sometimes very good, sometimes almost inedible. I've finally given up and will only go there if someone else really wants to go there.

[getdul981]

I'm sorry folks, but I read 2 days not 2 weeks.

[Bill-n-Brillo]

I'm sorry folks, but I read 2 days not 2 weeks.
Ditto. Still reads 2 days in the original post.

Bill

[l2ridehd]

Your right, two days. Probably should have allowed a few more days. Most sites respond with an acknowledgment that they received your inquiry within minutes, (automated) but usually takes 48 to 72 hours for someone to get back to you with an answer.

[redwitch]

Some of us can read better than others -- I'm in the "others" category (sorry). It does say 2 days. John may be a little impatient, but how hard is it to send an email acknowledging receipt and that the problem will be looked at ASAP? Seems like a small thing to do with a big return in PR. Regardless, Cody's dropped the ball and I still think John has legitimate complaints and it's not just a post to denigrate Cody's.

[chuckster]

Instead of waiting for an e-mail that might be overlooked/not answered. Try researching a phone number/address and talking to someone and follow that up with a letter. You will get a response that way. Try talking to the manager next time like others have suggested, it works. Cody's to us is OK but not high on our list. Like Red, will go if visitors or others want to eat there.
:beer3:

[JohnFromMaine]

I'm sorry, but I think it is a shame that some one comes on here to say something bad about a restaurant, but didn't say anything when they are there & have such a bad experience. You say customer service, but you didn't even say anything & give them a chance. :mad:

If you will note, I chose to comment on their website so the word was sure to get back to the home office. Unfortunately, they have chosen not to respond, as yet.

[Bogie Shooter]

Sorry, but I think the instant discussion with the manager would have settled the issue regardless of the outcome.
Waiting on someone at headquarters to check the email once a week, won't solve anything.

[JohnFromMaine]

Yes, I don't enjoy confrontations and have found many positive responses from comments filed via e-mail. Every time I go in Johnny Rockets I get a big hug from Angela, one of the servers there, because of a positive comment made via their website. I got a $408.70 refund from JetBlue following a negative comment made via their website.

I was told that Cody's manager, Scott, would stop by my table but he never did.

I have two NY Strip steaks in my freezer that, when grilled, will look more like the one in the ad than the one I got in the restaurant.

I will post, if and when Cody's answers my comment.

[redwitch]

Bogie, I think this is one of those instances where HQ might actually be better than the manager -- it is HQ that dictates the quality, tells from whom to purchase, delivers to the restaurants, etc. The manager has little control over that quality of the meat and that seems to be the biggest issue here. Cody's knew they were doing a special, probably brought in the meat -- HQ should be made well aware that their product fell short. (Personally, though, I would have talked to the manager and actually sent the steak back and asked them to try again. If the second steak was also of poor quality, then I would be contacting HQ. I like my steak MR, not medium or well done on one end and raw at the other. YUCK!)

[Bonny]

I have no problem with anyone going to websites to register a complaint with the powers that be. I'm sure this was a legitimate complaint. What upsets me is when someone goes on a forum or other venues & complains. Now here is this big discussion going on & the manager was never given the chance to address & take care of problem.

[Bogie Shooter]

i have no problem with anyone going to websites to register a complaint with the powers that be. I'm sure this was a legitimate complaint.what upsets me is when someone goes on a forum or other venues & complains & they never complained at the time they had the problem. The managers never got a chance to take care of the problem & address your complaint. Now here is this big discussion going on & the manager was never even made aware of the problem.

i agree!

[Talk Host]

Starting such discussion here on Talk of The Villages is the right thing to do. John was kind enough to take time to tell his story publicly so that all of us will be aware the next time we go to that restaurant.

Cody's is part of a big corporation. Big corporations have a tendency to not be responsive to customer complaints, or they offer lip service and do nothing to correct the situation. Does anybody think that talking to a manager would have resulted in bigger steaks being served? Does anybody think that their corporate office really cares about John's email.:1rotfl:

Talk of The Villages provides its members some muscle in dealing with the giants that they don't have otherwise. More attention will be paid to this issue because of John's proper posting than if he had said nothing or even talked to a manager.

It is the intention of this forum to provide its members with a powerful sounding board to help shape public opinion. (POWER OF THE PRESS?)

Some people are more assertive than others. Some people actually enjoy confrontation with a person in authority. Others aren't so eager to confront. They need somebody they can count on to help them. That's Talk of The Villages.

[LI SNOWBIRD]

......."Everybody's got one!" :ohdear:

Bill :)

And they generally stink!

[Bonny]

Starting such discussion here on Talk of The Villages is the right thing to do. John was kind enough to take time to tell his story publicly so that all of us will be aware the next time we go to that restaurant.

Cody's is part of a big corporation. Big corporations have a tendency to not be responsive to customer complaints, or they offer lip service and do nothing to correct the situation. Does anybody think that talking to a manager would have resulted in bigger steaks being served? Does anybody think that their corporate office really cares about John's email.:1rotfl:

Talk of The Villages provides its members some muscle in dealing with the giants that they don't have otherwise. More attention will be paid to this issue because of John's proper posting than if he had said nothing or even talked to a manager.

It is the intention of this forum to provide its members with a powerful sounding board to help shape public opinion. (POWER OF THE PRESS?)

Some people are more assertive than others. Some people actually enjoy confrontation with a person in authority. Others aren't so eager to confront. They need somebody they can count on to help them. That's Talk of The Villages.

Yes, I do believe if he would have talked to the manager, he would have got him a new steak. This sounds like such a serious issue. It's just a restaurant & we know all restaurants have bad days.

[ajakk]

I for one enjoy eating at Cody's. I have always found the service to be above average and the food well-prepared. We go there a lot on Wednesday for 2for1 Fajita Night and all day happy hour.
From my experience at Cody's, I think the manager would have comped the steak or offered another if it had been brought to their attention. If not then contact corporate, but don't expect a reply within two days.
As far as Outback goes their steaks look nothing like the pictures. So like the old sayings, "you can't judge a book by it cover" and "you get what you pay for".

[zcaveman]

Why can't someone just express his displeasure with a certain restaurant without getting lambasted by those that think the place is a great restaurant?

I think more would post with their displeasure with restaurants if they did not have to defend themselves all of the time.

I go to a restaurant and it sucks, I just don't go back. I mentioned this once and was told I should give it another try. My money is too valuable to give it another try. They should have gotten it right the first time.

Maybe these posters want to alert other people to the same thing.

I don't like Cody's. First of all the food is mediocre and there are not many great choices. My problem is that I cannot get two iced teas to go. Every time I ask, the waiter says it is because they serve alcohol. I am not about to ask the manager why. Apparently this is their policy. I can get two to go at every other establishment in TV. It ain't worth the hassle.

My thoughts.

Z

[dillywho]

Seems to me that when a corporate website asks for feedback, "Tell Us What You Think" to quote the website, then they should have the courtesy to respond when asked to do so. Somebody definitely dropped the ball unless they are just fishing for compliments.

[JohnFromMaine]

Why can't someone just express his displeasure with a certain restaurant without getting lambasted by those that think the place is a great restaurant?

I think more would post with their displeasure with restaurants if they did not have to defend themselves all of the time.
...
My thoughts.

Z

Thanks Z.

Perhaps I should have talked to the manager but by the time I discovered the nearly raw section the steak was mostly gone. In any event, I find it embarrassing to complain and reject a meal and maybe that's my problem.

The comment sections in websites are there for just such situations and yes, compliments too. (Note my comment about Johnny Rocket's). I will probably give Cody's another chance, whether or not the website responds but not for a steak. I should have stuck to my belief that, given a decent cut of beef, a little salt and pepper and some garlic powder, I can grill a steak as good as anybody ... at least as far as my tastes go. I was sucked in by the ad: $13.98 for a 1 LB NY Strip. Buyer beware.

Cheers.:beer3:

[Bill-n-Brillo]

.......My problem is that I cannot get two iced teas to go. Every time I ask, the waiter says it is because they serve alcohol. I am not about to ask the manager why. Apparently this is their policy. I can get two to go at every other establishment in TV. It ain't worth the hassle.

My thoughts.

Z

Sonny's never has a problem giving you iced tea to go. Better iced tea there anyways!!! :) JMHO

Bill

[Barefoot]

I go to a restaurant and it sucks, I just don't go back. I mentioned this once and was told I should give it another try. My money is too valuable to give it another try. They should have gotten it right the first time.
Z

I'm with Caveman on this one. I don't like confrontation or complaining to managers. I go to a restaurant once, and I don't return if the meal or service sucks. If a restaurant is truly inferior, it will end up closing.

Codys seems to be very popular with a lot of people. There are usually line-ups outside. I don't like Codys; but they must be doing something right!

[Pturner]

I agree with Z too. This is a restaurant forum. Isn't its purpose for us to discuss our good and bad restaurant experiences?

[ceejay]

I agree with Z too. This is a restaurant forum. Isn't its purpose for us to discuss our good and bad restaurant experiences?

:agree:

[KyWoman]

We had nine bad meals when we took our family to Cody's after it first opened and although we did not request it, the waitress was so embarrassed that she sent the manager to our table. He asked if everything was OK and when I replied "not really" he turned around and left....never to return!

We wrote that experience off to it being new and have returned 3 times over the last year and had ok service and food twice. The last visit with our son and grandchildren was our final visit. It took over 30 minutes for them ( on a very light day), to deliver the wrong orders! When the right food did arrive, it was definitely NOT worth the wait. We did ask for the manager, but he never showed up.

Needless to say, we will never again patronize this restaurant. There are too many other choices!

[Tbugs]

I eat at Cody's frequently - love those $7.99 after church specials and the 2 for 1 special on fajitas. Every time I have dined there, a manager will stop by the table to ask if everything is good. If I were to have a steak as described in the first post, I would say something to the manager - and it would be replaced. It is actually hurting the restaurant to eat the meal and complain later on a website.

KyWoman did herself an injustice by saying, "Not really" to the manager. State specifically what is wrong and what remedy you would like. Do it forcefully but still politely and you will get positive results. If the manager was asked for and did not come, get out of your chair and find the manager!

You can sometimes get good results by a valid complaint over the Internet - but face-to-face communication works on the spot.

[Bill-n-Brillo]

I eat at Cody's frequently - love those $7.99 after church specials and the 2 for 1 special on fajitas. Every time I have dined there, a manager will stop by the table to ask if everything is good. If I were to have a steak as described in the first post, I would say something to the manager - and it would be replaced. It is actually hurting the restaurant to eat the meal and complain later on a website.

KyWoman did herself an injustice by saying, "Not really" to the manager. State specifically what is wrong and what remedy you would like. Do it forcefully but still politely and you will get positive results. If the manager was asked for and did not come, get out of your chair and find the manager!

You can sometimes get good results by a valid complaint over the Internet - but face-to-face communication works on the spot.

It's always good (in my little world, anyways) to bring a concern up when it arises. If the food's not right, addressing it with the proper person gives them a chance to see/understand the issue for themselves right then and there; if the steak's not cooked to order, they'll be able to see it with their own eyes as opposed to hearing about it after the fact. Handled with decorum, I've always had good results by dealing with these types of things on the spot.

Counterpoint: I also realize that some people "aren't cut out of that same cloth". It is difficult for some to want to handle things that way - just their personality. Sandy's a lot like that - she could get a steak that's obviously cooked waaaaaay wrong..........and would rather choke it down versus saying something to the server about it. To do so would run the risk of potentially ruffling someone's feathers. So it's me who ends up addressing it with the server! :) Still gets the job done!

Bill

[Mikeod]

My feelings are affected because my son is an executive chef. While he would like to inspect every dish that comes out of his kitchen, it is not possible. However, if a diner is not happy with the meal they get, he wants to know about it. An unhappy patron will spread their displeasure far more widely than a happy one their satisfaction. It also lets him know if someone in the kitchen is not adhering to the quality standards he demands. If it is a front of the house problem, he can get that info to the proper people to resolve the problem.


So, let the server know if you're not happy with the meal. And escalate to the manager if that does not provide a reasonable response to the problem. If, as the poster above indicates, neither seems willing to resolve the situation, it may be time to write that location off your list. But any restaurant that wants to stay in business will find a reasonable solution to a problem so that the patron leaves satisfied, if not happy.

[Talk Host]

I believe that if a manager turns and walks away when he is told that the dinner was "not really" good, after he asked, then he should be fired. It is not the job of the patron to fashion words with such precision that it catches the attention of an uncaring manager.

"Not really" means "The mean was not good." It doesn't mean anything else.:grumpy:

[KyWoman]

Thank you TH! My sentiments exactly!

Tbugs, if I have to get up and hunt down a manager, it's clear that he doesn't care about me or my patronage and I certainly won't be returning!

[Tbugs]

Well, KyWoman -

I certainly am not going to fault you on your decision not return to a restaurant you had a bad experience with. I, myself, will not return to Katie Belle's or Cattle Barron because of a bad experience. After my bad experience, I did speak with the general manager and tell him of my experience and why I will not return. Even with his apology, I will not spend my money there. But, at least I did let them know why I would not return. Maybe Cody's general manager at Lake Sumter Landing would like the reason direct from you. Just an idea.

Enjoy your dining anywhere you go.

[pauld315]

There are places in TV I don't like and i don't go back to but I do like Cody's. They always treat me right

[K9-Lovers]

We've had great meals and times at Cody's and also had bad experiences with slow wait staff and terrible food. Once, my very polite husband and another male diner went to the manager's office to complain after a long wait for our meal and and unbelievable longer wait for our check. The manager treated them with indifference and gave them the "brush off". Seems like this particular manager wouldn't care one way or t'other.

[handydad50]

Thank you for taking the time to contact us Via Codys web site. I am sorry
you had to wait two days to get a reply. It usually takes 3 to 4 days for us to get the email forwarded from our guest relations dept. On behalf of the management staff we would love to talk to you about your past visit. Please contact James Kane the manager at 352-259-8500 he is waiting for your call. We have contacted our Guest relations dept. to obtain your email.
Again thank you for your time, and the opportunity to correct any mistake we may have made.

Got a Cody's e-mail about the 1 LB bone-in NY Strip steak special for $13.98 and went to take advantage of it ... what a disappointment.

First off, it looked only remotely like the one in the e-mail ad and in the display card at the table. It was 1 1/4 inch thick at the bone end and 1/4 inch thin on the other end. I'd ordered it medium rare but the thin end was cooked medium and the bone end was nearly raw.
:cus:

I didn't feel like complaining to the waiter who, otherwise, did a great job. However, when I got home I decided to comment via Cody's website. Two days later I have heard nothing back. Is customer service a thing of the past?

Don't be taken in by their "specials" and head for Outback or Long Horn if you want a good steak.
:spoken:

[redwitch]

Nice reply. Hope you did/do contact the manager. Let us know what happens.

[Pturner]

Thank you for taking the time to contact us Via Codys web site. I am sorry
you had to wait two days to get a reply. It usually takes 3 to 4 days for us to get the email forwarded from our guest relations dept. On behalf of the management staff we would love to talk to you about your past visit. Please contact James Kane the manager at 352-259-8500 he is waiting for your call. We have contacted our Guest relations dept. to obtain your email.
Again thank you for your time, and the opportunity to correct any mistake we may have made.

Hi Handydad50,
It was good of you to share the nice response you received from Cody's. I see it is your first post. Welcome to TOTV! Hope we hear from you more! :wave:

[Talk Host]

I'm confused. John from Maine filed the original post, but HandyDad responded with the email from Codey's

[Bonny]

I'm confused. John from Maine filed the original post, but HandyDad responded with the email from Codey's

I believe that post from handydad50 is from Codys. My guess is they hit the quote button on the e-mail they were answering.

[Talk Host]

I'm still confused. There is no post from John from Maine about receiving a response from Cody's. Did Handydad also get a response on another complaint?

[Bonny]

I'm guessing this is the response from Codys to John from Maine. It was just made this morning & he hasn't seen it yet to respond.

[Bill-n-Brillo]

I'm guessing this is the response from Codys to John from Maine. It was just made this morning & he hasn't seen it yet to respond.

I believe Bonny's got it!

Bill

[tony]

Sorry, folks, this post from Handydad makes no sense at all in the context of John from Maine's original post.

Who is Handydad? Is he a second complainant? What is the response from Cody's referring to?

Did John from Maine receive a response?

If the response to John is posted in Handydad's post, how did Handydad get it? Why wouldn't John get it instead of Handydad?

I would like to hear clarification from John from Maine and from Handydad.

[Talk Host]

Why would Handydad get John from Maine's email before John from Maine even sees it. Handydad posts an email that he wouldn't have received in the first place and John from Maine hasn't had a chance to reply to a post about him that he should have gotten instead of Handydad. Oh I get it.

[Bonny]

The subject line from handydad50 says "Response From Management at Codys". Because he quoted John From Maine, this must be the response from Codys to John From Maine.

[Pturner]

TH, you get what? Do you see this differently than Bonny? You are not implying, are you, that Handydad is J... Oh nevermind. I don't think that's the case. Bonny has a logical explanation, although who knows if it's right.

Oh, I love a good mystery.

[Bill-n-Brillo]

"Film at 11!" :)

Bill

[English Ivy]

Maybe I'm wrong, but I believe Handydad50 is a representative from Cody's at Lake Sumter. Maybe he's actually the manager, James Kane, he refers to in his posting.

[Bogie Shooter]

Who's on first??

[Bill-n-Brillo]

Who's on first??

What's on second? :popcorn:

Bill

[2BNTV]

Who's on first.

What's on second.

I don't know -Third base!!!!!!!!!!!!!

[Talk Host]

Where is this post from John that was qouted by handydad?

[Bonny]

Where is this post from John that was qouted by handydad?

It's the original post that started this thread.

[Bill-n-Brillo]

Where is this post from John that was qouted by handydad?

#43

Bill

[rubicon]

I visited Cody's when it first opened and left with a promise never to spend another penny there. I found out the next day that the couple who joined us were as disappointed. Fortunately I was spared a wait. Too often I find that I have a long wait, , get less in quantity and quality for a meal that is over priced. Yes, to answer your question,:grumpy: I seldom visit a restaurant. And, no I am not that difficult to please.

[redwitch]

I just assumed that johnfrommaine had changed his name to handydad. Only thing that made sense to me.

[Bonny]

I just assumed that johnfrommaine had changed his name to handydad. Only thing that made sense to me.

handydad is from Codys. It said that in the subject line.

[tony]

It said "Response from Cody's."

It didn't say that handydad was from Cody's sending the response. Bonny said the post was quoting a response to John from Maine who had not received it yet.

How could it be a response, unless handydad is John from Maine?

[Vinny]

One thing I learned from running a few businesses is that it is the customers who do not complain that can put you out of business. You cannot undo a bad experience so a good business and management will make sure the bad experience does not occur in the first place. After the fact all you get are apologies.

I know too many people who flat out refuse to go back to Cody's but not other places. Where there is smoke and all that.

[Talk Host]

Where there is smoke. ...

BBQ ribs :loco:

[homeball]

Why can't someone just express his displeasure with a certain restaurant without getting lambasted by those that think the place is a great restaurant?

I think more would post with their displeasure with restaurants if they did not have to defend themselves all of the time.

I go to a restaurant and it sucks, I just don't go back. I mentioned this once and was told I should give it another try. My money is too valuable to give it another try. They should have gotten it right the first time.

Maybe these posters want to alert other people to the same thing.

I don't like Cody's. First of all the food is mediocre and there are not many great choices. My problem is that I cannot get two iced teas to go. Every time I ask, the waiter says it is because they serve alcohol. I am not about to ask the manager why. Apparently this is their policy. I can get two to go at every other establishment in TV. It ain't worth the hassle.

My thoughts.

Z

:agree:

[Pturner]

Where are Handydad and John from Maine?

[Bill-n-Brillo]

Where are Handydad and John from Maine?

Probably having dinner at Cody's......................... :icon_hungry:

Bill :)

[batman911]

Something we should all remember. Food taste preference is a personal thing. I dine out with friends and we almost never agree on the quality of the food. What is bland to me may be too spicy for another. It all starts with what you are accustomed to eating. I absolutely dread eating out with self appointed food critics. What they do best is spoil their dining partners evening. I tend to over look minor problems with the food or service. No one is always perfect. I will discretely mention serious problems in service or food quality to the waiter without making my dining partners uncomfortable. If you go to your favorite place long enough, you will encounter substandard food or service eventually. As long as it is not frequent, not a problem for me. I supervise a fairly large operation and I can say from experience that you will never make everyone happy. If you work in a large office, the temperature is too hot for some and too cold for others. Try co-ordinating an office party and you will see the wide range of opinions on food and decor. Some people behave like little princes and princessess and expect everyone to cater to their taste. It's only food. Does every meal you eat need to be perfect? Can you even remember what you ate last month? I believe it is better to enjoy your friends company and ignore the small stuff. You will live a happier and healthier life. If that fails, order more wine.

[Tbugs]

Batman 911 wrote the best post on this thread.

[Bogie Shooter]

Batman 911 wrote the best post on this thread.

I agree......common sense wins again!

[Bonny]

Something we should all remember. Food taste preference is a personal thing. I dine out with friends and we almost never agree on the quality of the food. What is bland to me may be too spicy for another. It all starts with what you are accustomed to eating. I absolutely dread eating out with self appointed food critics. What they do best is spoil their dining partners evening. I tend to over look minor problems with the food or service. No one is always perfect. I will discretely mention serious problems in service or food quality to the waiter without making my dining partners uncomfortable. If you go to your favorite place long enough, you will encounter substandard food or service eventually. As long as it is not frequent, not a problem for me. I supervise a fairly large operation and I can say from experience that you will never make everyone happy. If you work in a large office, the temperature is too hot for some and too cold for others. Try co-ordinating an office party and you will see the wide range of opinions on food and decor. Some people behave like little princes and princessess and expect everyone to cater to their taste. It's only food. Does every meal you eat need to be perfect? Can you even remember what you ate last month? I believe it is better to enjoy your friends company and ignore the small stuff. You will live a happier and healthier life. If that fails, order more wine.

AWESOME !! I love it & totally agree. Life is too short !

[JohnFromMaine]

Where are Handydad and John from Maine?

Probably having dinner at Cody's......................... :icon_hungry:

Bill :)

:highfive: Great comeback Bill! :bowdown:

Isn't it amazing how threads evolve ... and devolve? I love it! :jester:

First, thanks everyone for your thoughts. No, I've not been back to Cody's ... yet. And, I have no clue who HandyDad is. However, I promised a post here after hearing from Cody's so here it is:

Yesterday morning, not having heard from anyone at Cody's after my comment to their home office web site of about a week ago, I sent another comment. Within a few hours Sandy, the General Manager of Cody's in The Villages called me at home. She was very apologetic, not only for the bad steak but for the lack of response to my first comment. Apparently, it was never received by the home office.

It is clear to me that she cares, not only for my experience at Cody's but for everyone's. I'm pleased to say that she has invited me back for dinner on her. I will give them another chance, perhaps with the prime rib.

Perhaps if the floor manager had stopped at my table and asked how the steak was I might have voiced my displeasure but, he did not. In any event, I would still send a comment to the home office because, otherwise, they might not know when something is wrong.

Cheers! :beer3:

P.S. -
Right on batman911!

[Bonny]

:highfive: Great comeback Bill! :bowdown:

Isn't it amazing how threads evolve ... and devolve? I love it! :jester:

First, thanks everyone for your thoughts. No, I've not been back to Cody's ... yet. And, I have no clue who HandyDad is. However, I promised a post here after hearing from Cody's so here it is:

Yesterday morning, not having heard from anyone at Cody's after my comment to their home office web site of about a week ago, I sent another comment. Within a few hours Sandy, the General Manager of Cody's in The Villages called me at home. She was very apologetic, not only for the bad steak but for the lack of response to my first comment. Apparently, it was never received by the home office.

It is clear to me that she cares, not only for my experience at Cody's but for everyone's. I'm pleased to say that she has invited me back for dinner on her. I will give them another chance, perhaps with the prime rib.

Perhaps if the floor manager had stopped at my table and asked how the steak was I might have voiced my displeasure but, he did not. In any event, I would still send a comment to the home office because, otherwise, they might not know when something is wrong.

Cheers! :beer3:

P.S. -
Right on batman911!

Handaydad put a number on his post for you to call. That number was to call James, a manager at Codys.

[Talk Host]

I believe it is better to enjoy your friends company and ignore the small stuff.....It's only food. .

When we are willing to accept mediocrity, that's exactly what we will get.

[2BNTV]

AWESOME !! I love it & totally agree. Life is too short !

I agree. Life is too short to be too little!!!!

[tony]

And now, who can explain handydad?

[K9-Lovers]

Only The Shadow knows for sure. Or maybe Handydad! Handydad, if you are still with us, please let us know about your mysterious post . . . are you employed by Cody's?

[Bonny]

And now, who can explain handydad?

I did. Handydad put a number up for John from Maine to call. That number is to call James, who is a manager at Codys.

[Talk Host]

I did. Handydad put a number up for John from Maine to call. That number is to call James, who is a manager at Codys.

OH, Handydad is James. Ahhhh! How did you figure that out?

[ajbrown]

I did. Handydad put a number up for John from Maine to call. That number is to call James, who is a manager at Codys.

Bonny, I think you need logdog's avatar :loco:

http://i250.photobucket.com/albums/gg275/TheKen08/Misc%20Pics/BangingHeadAgainstKeyboardStreetSig.gif

[JohnFromMaine]

Handaydad put a number on his post for you to call. That number was to call James, a manager at Codys.

I didn't see that post until yesterday and by then I had already been called by Sandy, the General Manager at Cody's in TV.

[Talk Host]

Interesting, I see that Handydad was logged onto the site today, but isn't posting anything.

[Bonny]

I didn't see that post until yesterday and by then I had already been called by Sandy, the General Manager at Cody's in TV.

James is a manager at Codys in the Villages. I hope your next experience at Codys will be much better ! :icon_hungry:

[Pturner]

Bonny, I think you need logdog's avatar :loco:

http://i250.photobucket.com/albums/gg275/TheKen08/Misc%20Pics/BangingHeadAgainstKeyboardStreetSig.gif

:1rotfl:

[JohnFromMaine]

I just returned from dinner at Cody's on the house. The meal was just fine and redeemed Cody's in my mind. I met handydad50 (aka James) and he made sure I was taken good care of by Tess, the server, who checked on me at least 5 times. When I was done, Sandy, the GM of Cody's in TV, stopped by to be sure I was happy. Two beers will do that (JK) ... mine, not hers. :beer3:

Thanks guys. :BigApplause:

All in all, I have to say that Cody's does go out of its way to be sure that customers are happy. The poorly cut NY strip steak, that started all this, was a home office error. :throwtomatoes:

In the immortal words of The Terminator; "I'll be back." :thumbup:

[Bill-n-Brillo]

Good to hear your follow-up - much appreciated!!

Bill

[Bonny]

I just returned from dinner at Cody's on the house. The meal was just fine and redeemed Cody's in my mind. I met handydad50 (aka James) and he made sure I was taken good care of by Tess, the server, who checked on me at least 5 times. When I was done, Sandy, the GM of Cody's in TV, stopped by to be sure I was happy. Two beers will do that (JK) ... mine, not hers. :beer3:

Thanks guys. :BigApplause:

All in all, I have to say that Cody's does go out of its way to be sure that customers are happy. The poorly cut NY strip steak, that started all this, was a home office error. :throwtomatoes:

In the immortal words of The Terminator; "I'll be back." :thumbup:

I'm so glad that this all worked out for you !! James is a great manager. :thumbup:

[Bogie Shooter]

Does this now mean the title of the thread can be changed??

[katezbox]

I didn't see that post until yesterday and by then I had already been called by Sandy, the General Manager at Cody's in TV.

John,

We will pass right by you on our next trip to Port Clyde!

[JohnFromMaine]

Does this now mean the title of the thread can be changed??

Indeed, I would if I knew how. :024:

[JohnFromMaine]

John,

We will pass right by you on our next trip to Port Clyde!

If you are golfers, come play a round at our Highland Green Golf Course!:wave:

[jebartle]

unless you have worked in food service, you don't want to know what goes on with food return in the back kitchens....Have heard some horror stories!






Sorry, but I think the instant discussion with the manager would have settled the issue regardless of the outcome.
Waiting on someone at headquarters to check the email once a week, won't solve anything.

[Talk Host]

This thread on TOTV was responsible for the positive outcome. An "instant conversation" with a manager would NOT have yielded the same results.

[graciegirl]

I love HAPPY ENDINGS.:spoken:

[JohnFromMaine]

This thread on TOTV was responsible for the positive outcome. An "instant conversation" with a manager would NOT have yielded the same results.

I agree with the second part of your comment but not the first. I only got a response after a second comment effort on Cody's web site. I never saw handydad's comment until after getting a phone call from Sandy at Cody's in TV.

However, most of the responses here were helpful and very much appreciated. I'm glad that it has turned out well.

[K9-Lovers]

Our "instant conversation" with the manager at Cody's produced an even worse experience for us :confused: since he gave Mr. K9 and our guest the brush-off.