Problem With Quantum Fiber Internet

[jrref]

Quantum Fiber recently has been having a problem where download speeds are correct but upload speed are not and sometimes intermittent, and they are not fixing it. For example, if you are subscribed for 1Gbs service you should see up to 940Mbs download and 940Mbs upload speeds or something close to that when hard wired. If using wifi with an iPhone the speeds will be less but in the ballpark. If you have the 500Mbs service you should also see bi-directional speeds, up to 500Mbs.

The problem is the upload speeds Quantum is providing is around 50Mbs, which is totally wrong. This started happening about 2 weeks ago to residents subscribed to Quantum Fiber in Osceola Hills and may be happening in other areas around the Villages. Techs have been out and nothing is wrong with the customer's equipment or connections. Apparently they have a problem in their network and because the download speeds are normal, no one knows that the upload speeds being privided are not. So you are paying for a service that you are not getting.

All this said, to see if you are effected, check your connection by using this speed test Speedtest by Ookla - The Global Broadband Speed Test (https://www.speedtest.net/) and use the CentryLink Orlando server. If you are getting very slow upload speeds then call Quantum Fiber on 833-250-6306 and complain. If we don't complain I fear they will never fix this problem.

I've had Quantum Fiber for over three years and never had a problem but this issue is totally unacceptable because they are not providing the service that they are advertising and we are paying for. If you can reply to this thread after you do a speed test, we will be able to see how wide spread or not this problem is and see what options we have to get Quantum Fiber to correct the problem.

[MSchad]

I have 500 service and have just about that at my modem both ways. But each of my devices are less and vary by device, which is normal due to numbers of devices connected, and age of the device. I see no problem in my service.

[jrref]

I have 500 service and have just about that at my modem both ways. But each of my devices are less and vary by device, which is normal due to numbers of devices connected, and age of the device. I see no problem in my service.

Please tell us what Village you are in.

[Mleeja]

I would hazard to guess, unless you are a gamer, 98% of the folks do not care about upload speeds. 940mb is way more than needed for streaming. The providers (Quantum, Comcast, Spectrum, etc.) has convinced us we need these speeds. We don’t…

[jrref]

I would hazard to guess, unless you are a gamer, 98% of the folks do not care about upload speeds. 940mb is way more than needed for streaming. The providers (Quantum, Comcast, Spectrum, etc.) has convinced us we need these speeds. We don’t…
Somewhat true but if you backup your computers to the cloud or work from home or do video conferencing with the family via facetime, zoom or any other service then faster upload speeds are better.

[Arctic Fox]

I would hazard to guess, unless you are a gamer, 98% of the folks do not care about upload speeds. 940mb is way more than needed for streaming. The providers (Quantum, Comcast, Spectrum, etc.) has convinced us we need these speeds. We don’t…

You may not need them, but if you are paying for them then they should provide them

All of my providers over the years have advertised an upload speed considerably less than the download speed, but if Quantum says 940/940 then that should be what you get

[RobertScott]

We have Spectrum not Quantum, but that speed test was an interesting link, 686/23, abysmal upload speed.

[CarlR33]

I would hazard to guess, unless you are a gamer, 98% of the folks do not care about upload speeds. 940mb is way more than needed for streaming. The providers (Quantum, Comcast, Spectrum, etc.) has convinced us we need these speeds. We don’t…Yep, and a majority can do with a minimal plan since I doubt most are streaming multiple devices and doing zoom calls. If it were me I would call Quantum and tell them you want to go to a cheaper plan vs. complaining to them about what you have now (use that as the reason as you might get further).

[Pinball wizard]

I had a similar issue. The problem was that my account was configured incorrectly. It took a visit buy a tech to my house, and his perseverance on the phone with back office personnel to fix my account.

[jrref]

Somewhat true but if you backup your computers to the cloud or work from home or do video conferencing with the family via facetime, zoom or any other service then faster upload speeds are better.

But the point is we should be getting the speeds they publish and we pay for.

[jimhoward]

I am new to the villages and have centric fiber here is shady brook. It is 1gb service. I am thrilled that I am actually measuring 600 mb/s down load speed and 400 mb/s upload speed.

I’ve always imagined the advertised speed is the maximum if nobody else in the neighborhood is on.

The incredible thing about the villages internet is how cheap it is. $65/mo…. I mean really. Almost Everywhere else in the universe high speed internet is $150 to $200/month….or more.

I’m sure like everyone here I’ve had many different high speed internet services in the past. I’ve always found cable based internet has much lower upload speed than download speed. But it is surprising to hear about a fiber based system with such a big ratio. They have so much more bandwidth.

[donfey]

Quantum Fiber recently has been having a problem where download speeds are correct but upload speed are not and sometimes intermittent, and they are not fixing it. For example, if you are subscribed for 1Gbs service you should see up to 940Mbs download and 940Mbs upload speeds or something close to that when hard wired. If using wifi with an iPhone the speeds will be less but in the ballpark. If you have the 500Mbs service you should also see bi-directional speeds, up to 500Mbs.

The problem is the upload speeds Quantum is providing is around 50Mbs, which is totally wrong. This started happening about 2 weeks ago to residents subscribed to Quantum Fiber in Osceola Hills and may be happening in other areas around the Villages. Techs have been out and nothing is wrong with the customer's equipment or connections. Apparently they have a problem in their network and because the download speeds are normal, no one knows that the upload speeds being privided are not. So you are paying for a service that you are not getting.

All this said, to see if you are effected, check your connection by using this speed test Speedtest by Ookla - The Global Broadband Speed Test (https://www.speedtest.net/) and use the CentryLink Orlando server. If you are getting very slow upload speeds then call Quantum Fiber on 833-250-6306 and complain. If we don't complain I fear they will never fix this problem.

I've had Quantum Fiber for over three years and never had a problem but this issue is totally unacceptable because they are not providing the service that they are advertising and we are paying for. If you can reply to this thread after you do a speed test, we will be able to see how wide spread or not this problem is and see what options we have to get Quantum Fiber to correct the problem.
Unless you're running a server or are a heavy gamer, the upload speeds should never be an issue. Also, the Gb service is for the fiber itself, and hardwired connections. Wifi has its own limitations.

[PoolBrews]

My upload speeds are always faster than my download speeds by a little bit. I've had Quantum for several years now, very few issues. You do know that speeds calculated can be affected by both the speedtest you run and the server you select? If there are issues with the infrastructure at the server end or anywhere in the path to the server it will affect what your speeds are. I always use at least two speedtest apps to compare. This eliminates both the app and the specific server. Fast.com is my normal go to site for testing.

[retired guy]

Just used my I phone 12 to test, 38.3 up & 16.8 down. We're in Glenbrook & service is for 500. Had no problem watching football last night. Will check with
Quantum fiber about the problem.

[Lisuccia]

Quantum Fiber recently has been having a problem where download speeds are correct but upload speed are not and sometimes intermittent, and they are not fixing it. For example, if you are subscribed for 1Gbs service you should see up to 940Mbs download and 940Mbs upload speeds or something close to that when hard wired. If using wifi with an iPhone the speeds will be less but in the ballpark. If you have the 500Mbs service you should also see bi-directional speeds, up to 500Mbs.

The problem is the upload speeds Quantum is providing is around 50Mbs, which is totally wrong. This started happening about 2 weeks ago to residents subscribed to Quantum Fiber in Osceola Hills and may be happening in other areas around the Villages. Techs have been out and nothing is wrong with the customer's equipment or connections. Apparently they have a problem in their network and because the download speeds are normal, no one knows that the upload speeds being privided are not. So you are paying for a service that you are not getting.

All this said, to see if you are effected, check your connection by using this speed test Speedtest by Ookla - The Global Broadband Speed Test (https://www.speedtest.net/) and use the CentryLink Orlando server. If you are getting very slow upload speeds then call Quantum Fiber on 833-250-6306 and complain. If we don't complain I fear they will never fix this problem.

I've had Quantum Fiber for over three years and never had a problem but this issue is totally unacceptable because they are not providing the service that they are advertising and we are paying for. If you can reply to this thread after you do a speed test, we will be able to see how wide spread or not this problem is and see what options we have to get Quantum Fiber to correct the problem.
I live in the Village of St. James. My speeds are as follows downloads/uploads: Server in Jacksonville, since my VPN connects to Jacksonville, 120.45/116.56 - Gainesville, 220.45/147.51 - Orlando, 135.09/111.68. I did this test on my laptop. I pay for 500Mbps.

[Roger.G]

Just to echo what Donfey mentioned. Don't expect to see the advertised speed unless you are testing on a device that is hard wired to your modem/router/switch. The ports on all the devices must also be rated for that speed or higher. There are some old PC's that only have 100mb ethernet so don't expect to get any more than 100mb if you are running the test on that PC. Running on anything wireless introduces latency and other variables so you cannot get a true test on a wireless device ( aka on smartphone )

[Switter]

I have never come even close to the claim speeds that quantum advertises. I just checked right now and I'm getting about 90 upload and 90 download. Usually I'm in the 100-300 range. But that's more than enough for me to work on my VPN (which includes video conferencing) and use streaming services and it's only 50 bucks a month, which includes equipment rental.

The vast majority of people don't need one gigabit Internet connection. I get that it's false advertising though.

Edit: after power cycling my modem and my Google mesh network I'm now getting 300, download, 150 upload. I don't know how long I've been running at 90 but I really didn't even notice it.

[jrref]

Folks, I understand the variance when doing a speed test, I'm an electrical engineer and worked in IT my whole career.

To clarify, download speeds are good, the problem is upload speeds are about 50Mbs and the connection is intermittent. If you are paying for 500Mbs or 1Gbs speeds, 50Mbs is totally unacceptable when wired directly to the router.

The purpose of this post is to make subscribers of Quantum Fiber aware. If they are not getting the speeds they are paying for they need to consider calling them to either reduce their monthly bill or fix the problem. As noted, I've had Quantum Fiber for over three years and service and speeds have been excellent without any issue. This problem is something new. Quantum Fiber is owned by Lumen and service should be excellent.

[kingofbeer]

Quantum Fiber recently has been having a problem where download speeds are correct but upload speed are not and sometimes intermittent, and they are not fixing it. For example, if you are subscribed for 1Gbs service you should see up to 940Mbs download and 940Mbs upload speeds or something close to that when hard wired. If using wifi with an iPhone the speeds will be less but in the ballpark. If you have the 500Mbs service you should also see bi-directional speeds, up to 500Mbs.

The problem is the upload speeds Quantum is providing is around 50Mbs, which is totally wrong. This started happening about 2 weeks ago to residents subscribed to Quantum Fiber in Osceola Hills and may be happening in other areas around the Villages. Techs have been out and nothing is wrong with the customer's equipment or connections. Apparently they have a problem in their network and because the download speeds are normal, no one knows that the upload speeds being privided are not. So you are paying for a service that you are not getting.

All this said, to see if you are effected, check your connection by using this speed test Speedtest by Ookla - The Global Broadband Speed Test (https://www.speedtest.net/) and use the CentryLink Orlando server. If you are getting very slow upload speeds then call Quantum Fiber on 833-250-6306 and complain. If we don't complain I fear they will never fix this problem.

I've had Quantum Fiber for over three years and never had a problem but this issue is totally unacceptable because they are not providing the service that they are advertising and we are paying for. If you can reply to this thread after you do a speed test, we will be able to see how wide spread or not this problem is and see what options we have to get Quantum Fiber to correct the problem.
My download speed with Spectrum is 101 Mbps, upload is 11 Mbps. The speed is adequate for my needs. Not sure why you need superfast upload speed there. I have always seen upload speed at about 10% of download speed with comcast or spectrum or any other provider that I had.
According to speedtest:
Your Internet connection should be able to handle multiple devices streaming HD videos, video conferencing, and gaming at the same time.

[PoolBrews]

My download speed with Spectrum is 101 Mbps, upload is 11 Mbps. The speed is adequate for my needs. Not sure why you need superfast upload speed there. I have always seen upload speed at about 10% of download speed with comcast or spectrum or any other provider that I had.
According to speedtest:
Your Internet connection should be able to handle multiple devices streaming HD videos, video conferencing, and gaming at the same time.

With cable or DSL you will always see very slow upload speeds. They only have so much bandwidth and most is allocated to download. With fiber, upload speed is nearly always equal to download speed. There are no bandwidth issues for fiber.

[jrref]

My download speed with Spectrum is 101 Mbps, upload is 11 Mbps. The speed is adequate for my needs. Not sure why you need superfast upload speed there. I have always seen upload speed at about 10% of download speed with comcast or spectrum or any other provider that I had.
According to speedtest:
Your Internet connection should be able to handle multiple devices streaming HD videos, video conferencing, and gaming at the same time.

Understood, but this isn't the issue of this thread. The issue is Quantum in some areas here un the Villages may be delivering slower internet speeds than they are advertising and having customers pay for.

In response to your post:
For cable sysems, there is a bandwidth limit with the physical cable so they use most of the bandwidth for download which is most important and then the remander for upload. This is why with cable internet you get very slow upload speeds no matter which company you subscribe to. Traditionally, this has not been an issue but with cloud backups, video conferencing and other work at home services utilizing upload more, and because of competition with Fiber Internet, cable companies have been recently comming out with faster upload speeds. Unfortunately, these newer systems are not yet available to us here in the Villages.

With fiber internet, there is plenty of bandwidth for bi-directional speeds meaning same speeds download and upload.

[Risuli]

I live in the northern part of the Villages and have Quantum Fiber. I did note yesterday that my internet speeds, both up and down, were abysmal. I have 1 Gb service and I was getting variances in the range of 10-50 Mbs. I rebooted the Quantum modem twice, as well as my WiFi network. After that I was back to receiving normal speeds on my devices. Don't know if Quantum was the issue or my Wifi (which had done a software update). But you may want to reboot the modem and your network device and see if that helps.

[midiwiz]

I would hazard to guess, unless you are a gamer, 98% of the folks do not care about upload speeds. 940mb is way more than needed for streaming. The providers (Quantum, Comcast, Spectrum, etc.) has convinced us we need these speeds. We don’t…

only a gamer? try again. You can certainly look at network speeds like that however that's a pretty uninformed view of how this all works. It doesn't take all that much, noting OP upload speed, to mess with xmit times.

As for the OP - Did they scan the glass? typically with all that goes on, the glass can get a crack aka fracture that will require a patch to replace the section.

[jrref]

only a gamer? try again. You can certainly look at network speeds like that however that's a pretty uninformed view of how this all works. It doesn't take all that much, noting OP upload speed, to mess with xmit times.

As for the OP - Did they scan the glass? typically with all that goes on, the glass can get a crack aka fracture that will require a patch to replace the section.
Yes, they changed all the equipment, measured the light, cleaned all the contacts.

But we found many of my neighbors with Quantum Fiber have the same problem so it's some issue in their network.

[JimC55]

Former life was VP engineering for a major broadcasting company. Have had fiber for several years in TV. I see more than 500 up/down at the router on Cat 5. Just posting a reminder that Wi-Fi tests will not show that speed. It will vary depending on where you test. I have not experienced any major outages and found them to be responsive to calls and good about sending out info about the network. Good luck!

[biker1]

About a year ago we experienced a decrease in the upload bandwidth with QuantumFiber as measured by Speedtest. A neighbor brought it my attention. QuantumFiber was notified and they resolved the problem within a few days.


Folks, I understand the variance when doing a speed test, I'm an electrical engineer and worked in IT my whole career.

To clarify, download speeds are good, the problem is upload speeds are about 50Mbs and the connection is intermittent. If you are paying for 500Mbs or 1Gbs speeds, 50Mbs is totally unacceptable when wired directly to the router.

The purpose of this post is to make subscribers of Quantum Fiber aware. If they are not getting the speeds they are paying for they need to consider calling them to either reduce their monthly bill or fix the problem. As noted, I've had Quantum Fiber for over three years and service and speeds have been excellent without any issue. This problem is something new. Quantum Fiber is owned by Lumen and service should be excellent.

[biker1]

In agree. This is tangential to the original post but may be worth stating. Unless you are moving large files around, say 50 gigabyte tarballs like I used to do when I was working, the required nominal bandwidth is probably fairly low. For many, video streaming will be the most demanding application. For example, 1080p streaming uses about 5 megabits per second per stream. 2160p (aka 4K) uses about 20 megabits per second per stream but there isn’t a lot of 4K material out there. We have 200 megabits per second up and down and this is probably 10x what we use. We have 200 megabits per second because it is their lowest tier of service.


I would hazard to guess, unless you are a gamer, 98% of the folks do not care about upload speeds. 940mb is way more than needed for streaming. The providers (Quantum, Comcast, Spectrum, etc.) has convinced us we need these speeds. We don’t…

[DARFAP]

Yep, and a majority can do with a minimal plan since I doubt most are streaming multiple devices and doing zoom calls. If it were me I would call Quantum and tell them you want to go to a cheaper plan vs. complaining to them about what you have now (use that as the reason as you might get further).
Current offer is $35/month for 950. Can't get much cheaper than that. I've never seen upload speeds matching download speeds, no matter the provider. The number is a "speeds up to" number, not a guaranteed speed. Upload speeds always come in lower than download speeds in my experience.

[jrref]

Current offer is $35/month for 950. Can't get much cheaper than that. I've never seen upload speeds matching download speeds, no matter the provider. The number is a "speeds up to" number, not a guaranteed speed. Upload speeds always come in lower than download speeds in my experience.

Right but the upload speeds should be 900Mbs or so and NOT 50Mbs.

[jrref]

An update. After doing more speed tests at friends homes around the Villages with Quantum Fiber, most homes are provided the correct speeds. The problems mostly appear in Osceola Hills. After yet another technician came by my home the other day, they again verified the incorrect, super slow upload speeds of 10-40 Mbs all the time and conceeded it was a Central Office problem on their end. While all this is good, there is no feedback on, if or ever the problem will be fixed.

Quantum Fiber's, which is owned by Lumen, residential support and call center are actually very good. Meaning if there is a problem with the equipment in your home and or the fiber connection, they are usually very responsive and knowledgable in fixing the problem. The issue is when there is a problem in their network. These fixes usually take forever to get resolved.

When I worked for Verizon, we never had these issues becasue Verizon is a regulated company. So, if service wasn't provided, the Public Service Commission would get involved. They also have a "president's hot-line" that you can call to get an advocate to resolve the issue.

With Quantum, the FCC regulates them so if issues are not resolved in a timely fashion you can submit a complaint on-line to get resolution. This is an option when the company is not resolving the issue and shouldn't be used lightly but at least it's an option of last resort.

Interestingly, although we have some internet competition here in the Villages with Quantum, Spectrum and Xfinity, there are considerations to understand.

Xfinity has data caps so if you use too much data per month you will be charged for the extra usage. In my opinion, in today's world this is unacceptable. If you live up north for example where there is fierce competition, Xfinity has no data caps.

Spectrum is the best of the cable companies becasue there is no data cap and the service is relatively reliable and cheap but they don't offer any of the newer more modern plans here in the Villages. If you want to pay for it, they provide 1Gbs download speeds but you get a maximum of 45 Mbs upload. Why is this significant? Because with doorbell and other security cameras used by homeowners today, that speed is a little too slow to get a crisp response to see the video when somone rings your front door bell for example. The video has to be uploaded to the server then down to your viewing device. Some people have a local video hub which gets around this problem. Also, if you backup your computers to the cloud, it can take a very long time at these upload speeds to do a full backup. If you are a YouTuber, again, you need faster upload speeds to upload your video. For everyone else, speed doesn't matter.

Fiber Internet is the "sweet spot". Whether its provided by Quantum or Centric, it offers the best bi-directional speeds for the lowest cost. Both Quantum and Centric also provide top-of-the-line in-home wifi equipment included in the price.

The final leg of internet competition is wireless internet provided by T-Mobile and Verison. This wireless service's performance will depend on how close your home is located to one of their wireless towers so you need to try the service and see how it works in your specific home. But even at best, expect 200-300 Mbs download speeds which is probably more than enough for most Villagers but upload speeds will be terrible in the range of 10-20Mbs at best. The other issue is, like cable, this is a shared system so you performance will vary, sometimes wildly depending on the overall usage at any given time of the day.

So all this said, although fiber internet companies have cable companies as competition here in the Villages, there really is no competition because Cable internet is OK for most but not competitive with Fiber internet.

[jrref]

For cable subscribers, who likes Xfinity? Spectrum? Which do you feel is better?

[RobertScott]

We had Xfinity initially, switched to Spectrum once the special deal with Comcast expired, Spectrum has been more relaible.

[jrref]

We had Xfinity initially, switched to Spectrum once the special deal with Comcast expired, Spectrum has been more relaible.

Spectrum is offering a Black Friday deal where you get a reduced price if you use their mobile service. Xfinity, no deals. Interesting.

Quantum Fiber is offerint $35 for 1GBs service. Can't beat that price.

[jrref]

Spectrum is offering a Black Friday deal where you get a reduced price if you use their mobile service. Xfinity, no deals. Interesting.

Quantum Fiber is offerint $35 for 1GBs service. Can't beat that price.

When you look at the cable internet offers from Xfinity and Spectrum, especially with Xfinity, they want to bundle telephone, streaming services and other stuff in order to get a "deal" but when you add it all up, you are not really saving too much. Also, for their fastest speed on Xfinity, they want to lock you into a contract. I wonder how many more customers the cable companies need to loose before offering competitive service?

[jrref]

Has anyone ordered the Quantum Fiber 1Gbs service for $35 recently? It say's price for life meaning as long as they provide that tier of service. Seems unfair for their existing customers. I called and they gave me a promotion for a month but nothing more. Cable companies, unless you are willing to bundle internet with something else they offer, no discounts.

[Dusty_Star]

An update. After doing more speed tests at friends homes around the Villages with Quantum Fiber, most homes are provided the correct speeds. The problems mostly appear in Osceola Hills. After yet another technician came by my home the other day, they again verified the incorrect, super slow upload speeds of 10-40 Mbs all the time and conceeded it was a Central Office problem on their end. While all this is good, there is no feedback on, if or ever the problem will be fixed....


I am in a Village very close to you (north of 44, south of 466A, but west of Morse) & I have Quantum at the 500 rate & I have the same problem as Osceola Hills. 48.55 download & 45.97 upload. Thanks for the alert.

[DARFAP]

I have 500 service and have just about that at my modem both ways. But each of my devices are less and vary by device, which is normal due to numbers of devices connected, and age of the device. I see no problem in my service.
Yes, there is a diff between the speed into your router and the speed you get to your devices. My current Xfinity megabit plus says I get 108% of capacity (over 1000), to my house. A speed test to my phone on wifi gives me 620ish download and 600ish upload.

[Pinball wizard]

I am in a Village very close to you (north of 44, south of 466A, but west of Morse) & I have Quantum at the 500 rate & I have the same problem as Osceola Hills. 48.55 download & 45.97 upload. Thanks for the alert.

Call the support # and have them fix your provisioning information.

[jrref]

More people are discovering and reporting that their upload speeds are terribly slow and not what they are paying for.

[JC and John]

I am considering signing up for Quantum Fiber. Are there any problems with upload speed, as mentioned above, in Sanibel? Any other issues I should be aware of before signing up? TIA

[laboutj]

I am considering signing up for Quantum Fiber. Are there any problems with upload speed, as mentioned above, in Sanibel? Any other issues I should be aware of before signing up? TIA

I used to be in the village of Charlotte and had 500mb service. It worked really well, no issues with download or upload speeds. I wouldn't be concerned about upload speed unless you are working remotely and moving large files.

I'm in Collier now and just went from 500mb service @ $50/month to 1 gig service @ $35/month. Wireless speeds in the house are consistently 650mb both down and up.

[Laurawilcox]

Which service provider are you using? We started with Infinity/Comcast for $65 and 2 1/2 years later are $120. They bumped it yearly. Threatened to quit they didn’t care. Furious with them so looking for alternative.

[Laurawilcox]

BTW, We only purchase the internet no other services.

[jrref]

Which service provider are you using? We started with Infinity/Comcast for $65 and 2 1/2 years later are $120. They bumped it yearly. Threatened to quit they didn’t care. Furious with them so looking for alternative.

He's probably using Quantum fiber given those prices which are probably the best. If you can get fiber internet that's the cheapest way to go. Quantum works great when it's working.

Cable Internet is getting expensive. No "real" deals unless you bundle internet with whatever else they are offering like phone or TV service. Xfinity is the most expensive. They are "taking a beating" because of competition from T-Mobile and Verizon wireless and Fiber services.

As far as discounts, here is a real life example. Several of my neighbors were on Quantum fiber, I think $50/month for 500Mbs. More than enough for most Villagers. Spectrum came around an offered a "deal" to these customers for $29.99 for 500Mbs but it was only for 1 year. Now the year is up and Spectrum will not offer another "deal" so they are going back to Quantum Fiber for $35/month. What Spectrum was hoping for was these customers would forget when their "deal" ended and charge them full price for a while recouping most of the discount they offered. So, you kind of have a choice. If you don't mind wasting time with the cable companies every year, then play their game and try to get an offer every year. As I mentioned, these "offeres and deals" are getting harder to get. Or go with Quantum or Centric fiber, if you can get it and not worry about the price changing. If you can't get fiber, negoiate with Spectrum becasue they will give you a 2 year deal on whatever they are offering.

[jrref]

Good News. As of this morning Quantum internet in Osceola Hills has been fixed and everthing is running at full speed.

If you were thinking of signing up they have a 1Gbs speed option for $35 so don't wait. If you have questions, please PM me.

[Laurawilcox]

Thank you all for the suggestions. We are in DeLuna and just checked Centric and Quantum and were told not available yet. Will keep watching and hoping.

[Pinball wizard]

Thank you all for the suggestions. We are in DeLuna and just checked Centric and Quantum and were told not available yet. Will keep watching and hoping.

Don't believe the website. Call and ask (several times). Also, ask your neighbors and look for a fiber cable outside your home.

[RobertScott]

I think I would believe the websites as these things were not installed when this section of Citrus Grove was developed, and I have seen no recent digging. Both sites say no Quantum or Centric available here.

[jrref]

Thank you all for the suggestions. We are in DeLuna and just checked Centric and Quantum and were told not available yet. Will keep watching and hoping.

So, I found that Fiber services are not available in the areas of Richmond, DeLuna and other Villages in that area. For some reason when they were built the fiber wasn't installed like in other areas so these Villagers only have Spectrum and Xfinity as choices. Seems very unusual but it is what it is. Will they install fiber there? No one really knows.

[jrref]

We got good traction on this thread and I hope we made more Villagers aware to check their internet speeds periodically to make sure they are getting what they are paying for. Remember, you will get an accurate reading only if you are hard wired to the router. If you are connected via wifi, your readings will be slower but should be in the "ball park" if you are standing near the wifi router with your phone or laptop.

As far as the slow upload speed outage we had here in Osceola Hills, no one will tell us for sure but after doing some research with my old collegues from Verizon, since we were getting service, 940Mbs download and 50Mbs upload, It's possible they ran out of capacity with all the new people signing up and they had to throttle the speeds giving them some time to add capacity. This is why our case was referred to engineering. My guess is they probably felt no one in the Villages was going to notice the slow upload speeds. Little did they know LOL. I wish somone would have just called and was honest and explained the problem and that they were working on it. Instead, they got a ton of complaint calls and many usless truck rolls to customer's homes. I hope they got some "learnings' from this experience and it doesn't happen again. Thanks to everyone who helped.

[jrref]

I am considering signing up for Quantum Fiber. Are there any problems with upload speed, as mentioned above, in Sanibel? Any other issues I should be aware of before signing up? TIA

Everything has been fixed so sign up or PM me and I can assist.

[jrref]

My download speed with Spectrum is 101 Mbps, upload is 11 Mbps. The speed is adequate for my needs. Not sure why you need superfast upload speed there. I have always seen upload speed at about 10% of download speed with comcast or spectrum or any other provider that I had.
According to speedtest:
Your Internet connection should be able to handle multiple devices streaming HD videos, video conferencing, and gaming at the same time.

Your statement and opinion is correct in that everyone has their own specific use case and needs. Generally, 500Mbs upload and download speeds are becoming the norm and the "sweet spot" these days. Why? becasue besides the usual streaming and surfing the internet, many have video door bells, cameras and are backing up their PCs to the cloud. Every time you access the cameras or video doorbell, unless you have local storage, the alert and video has to be streamed to the server of the doorbell company, then streamed back to your device. For video door bells, you want this to be as quick as possibe. With cable upload speeds the delay "can be" significant making the video doorbell less effective. As far as backing up to the cloud, again the slow cable upload speeds make these full backups, when they occur, take a very long time. With fiber 500Mbs bidirectional speeds, none of this is a concern. Finally, because cable internet is a Shared system meaning you are sharing bandwidth with all your neighbors, you want some extra capacity/speed or you will find your 200Mbs download and 20Mbs upload speeds are actually 100Mbs download and 5Mbs upload during peak times. Cable companie try to engineer their networks to minimize this but they are "taking-a-beating" with all the competition and do their best to save money so extra bandwidth is not always there. Hope this helps.

[midiwiz]

I am considering signing up for Quantum Fiber. Are there any problems with upload speed, as mentioned above, in Sanibel? Any other issues I should be aware of before signing up? TIA

Yes I retract my earlier reply if any. Here's the latest.

Run away quickly. Quantum support - it's in the phillipines, all script and zero understanding of anything except to follow procedure etc and say they are sorry. You'll get nowhere. I spend 2 days asking for stateside supervisor - they aren't available. Isn't that nice?

Either rate at 9:38am Monday my fiber went down hard. In my troubleshooting, I found the problem to be outside the house, more than likely cracked fiber. YET they insisted it wasn't and was inside my house.... seriously? After 49 years of IT I'm not that stupid.

They couldn't get anyone here for 2 DAYS!!! I also informed them that there is a medical life device in the house that requires connection - "I'm sorry" ....that's it????

I needed to do something, the company that made it happen on Monday, no problem, Spectrum. So this house changed service on Monday. Quantum never again. The other fun part was cancelling Quantum it's a lot like XM you have to call them. Just as ridiculous, I had to repeat myself 5 times for them to not only listen but to understand (maybe a war wound, I've personally dealt with offshore support for the last 10+ years, Phillipines are like talking to a brick) So what these guys do is if you cancel they will turn you off next month and send you your final bill. I told them my way or my attorney's way - They have had their charge yesterday refused, the sevice has been off since Monday morning and officially cancelled yesterday no other choice.

It took 30 minutes to get this done!!!!


Never again.

[jrref]

Yes I retract my earlier reply if any. Here's the latest.

Run away quickly. Quantum support - it's in the phillipines, all script and zero understanding of anything except to follow procedure etc and say they are sorry. You'll get nowhere. I spend 2 days asking for stateside supervisor - they aren't available. Isn't that nice?

Either rate at 9:38am Monday my fiber went down hard. In my troubleshooting, I found the problem to be outside the house, more than likely cracked fiber. YET they insisted it wasn't and was inside my house.... seriously? After 49 years of IT I'm not that stupid.

They couldn't get anyone here for 2 DAYS!!! I also informed them that there is a medical life device in the house that requires connection - "I'm sorry" ....that's it????

I needed to do something, the company that made it happen on Monday, no problem, Spectrum. So this house changed service on Monday. Quantum never again. The other fun part was cancelling Quantum it's a lot like XM you have to call them. Just as ridiculous, I had to repeat myself 5 times for them to not only listen but to understand (maybe a war wound, I've personally dealt with offshore support for the last 10+ years, Phillipines are like talking to a brick) So what these guys do is if you cancel they will turn you off next month and send you your final bill. I told them my way or my attorney's way - They have had their charge yesterday refused, the sevice has been off since Monday morning and officially cancelled yesterday no other choice.

It took 30 minutes to get this done!!!!


Never again.

It's unfortunate that you had this problem with Quantum. I've used their tech support and found, most of the time it's been very good. Most techs are very knowledgable in the scope of what they are responsible for.Yes, as with most companies their call centers are not in the US but if you call around 11 am, you can get the US call center. What I do is if I call and I can't understand the person, I hang up and call in again. But once I find a voice I can understand, they can do quite a bit remotely to diagnose the problem. If they can't fix the problem they will easily dispatch a tech but as you said it's usually a day or two out. I don't believe you will find Spectrum or Xfinity any more responsive. As for all who are reading this. If you have medical equipment that needs to be on-line and you have an outage, when you call them ask to have the case escallated to their dispacth immediately and ask them to give you the case number so if nothing happens you can call in again and reference it. When this is done they will try to squeeze you in and get a tech out sooner. Remember none of these internet providers are bound to provide "critical life-line" service. Also, If you suspect the cable outside your home has been damaged, call them immediately since they will run a new fiber drop and have someone bury it at a later date.

Finally, from experience, If you loose your quantum fiber service do the following:
1) Go out to the garage and check to see the color of the light on the white Network Terminator/router. It should be solid green. If it's flashing blue or solid red, no good. If it's flashing blue or solid red, pull out the power cord for a couple of minutes then plug it back in. If It doesn't go back to green after a couple of minutes then you need to try a factory reset. You do this by getting a paper clip and holding in the reset button right below the power plug. Hold it in for 20 seconds and let go. The light should turn yellowish orange then red, then flashing blue then solid green.
2) If the light on the white network terminator/router is dark, then check the power supply connection and plug to make sure it's getting power.
3) If #1 above doesn't work and you are handy, go outside, usually on the other side of where the Network Terminator is mounted in your garage you will see a box mounted on the side of your house. It should say "fiber" on the cover. Unscrew the cover and you will see the white fiber and green connector. Wiggle the connection at the green connector and see if that solves or changes the problem. Usually, when you loose service when it gets very hot out and then it returns in the evening, that connector is faulty.

Other than that, for the homeowner, there is nothing else you can do and you need the tech.

Finally, I know it gives us great satisifaction to cancel our service when we are unhappy but ALL these companies will send you to the retention center when you try and cancel and waste a significant amount of time trying to retain you. And none pro-rate your service and with Spectrum and Xfinity you should get a receipt when you return your equipment because more often than not, they will eventually contact you saying they never go the equipment and you owe them money. You don't want that aggrivation. When I cancelled Spectrum they wouldn't stop billing me until I made serveral calls to their call center and complained so just accept none of these companies are perfect. We want to feel cancelling "hurts" them but these companies are so large, they really don't care. It's not like the "old days" where integrity and service was important. Sorry.

Hope this helps.

[Altavia]

So, I found that Fiber services are not available in the areas of Richmond, DeLuna and other Villages in that area. For some reason when they were built the fiber wasn't installed like in other areas so these Villagers only have Spectrum and Xfinity as choices. Seems very unusual but it is what it is. Will they install fiber there? No one really knows.

FYI - previously, south of the Turnpike, they ran fiber to the post and coax into the home.

[jrref]

FYI - previously, south of the Turnpike, they ran fiber to the post and coax into the home.

In which Villages? I believe some of the new Villages homes in the Leesburg area migh be getting Quantum. Can anyone verify that? I know Quantum has a Central Office in Leesburg and Lady Lake.

[Altavia]

In which Villages? I believe some of the new Villages homes in the Leesburg area migh be getting Quantum. Can anyone verify that? I know Quantum has a Central Office in Leesburg and Lady Lake.

Monarch Grove, Linden.

Looking back at my construction photos, is it fiber in?

[nantasket]

New to TV. We also were experiencing slow speed of less than 100mb upload and download on our quantum fiber service here in TV of Sanibel. The tech came out and determined we were getting close to our expected speed of 960mb upload/download at the modem however less than 100mb at the router. He found the original installation of the router was not properly installed. The service was much improved after he switched the Ethernet cable from the modem to the router into the proper port on the router. He also recommended we could further improve the service by purchasing a better router from a 3rd party vendor such as EERO router or and ORBI router.

[jrref]

New to TV. We also were experiencing slow speed of less than 100mb upload and download on our quantum fiber service here in TV of Sanibel. The tech came out and determined we were getting close to our expected speed of 960mb upload/download at the modem however less than 100mb at the router. He found the original installation of the router was not properly installed. The service was much improved after he switched the Ethernet cable from the modem to the router into the proper port on the router. He also recommended we could further improve the service by purchasing a better router from a 3rd party vendor such as EERO router or and ORBI router.

How long ago was the service installed? I'm assuming he tested the speed at the white box in the data cabinet. This is the SmartNid. It's an optical network terminator and router in one box. This is cabled to the WiFi hub. That said, where is the Wifi devices they installed? Is it possible for me to come over and take a look at what they did?

Here is more information on how it should have been installed:
>>>>>
From my experience, you should get a premium installation without any intervention but here are some tips to make sure it’s installed optimally.
Quantum will install what they call a SmartNid device usually in the white data cabinet in your garage. This SmartNid is a combination Optical Network Terminator which terminates the fiber optic connection to your home and a Router. It has two 1Gbs ethernet ports, one fiber port and a power supply connection.
They will also provide WiFi7 Pods. One pod will be a larger “main pod” which has to be hard wired via an ethernet cable to the SmartNid in the garage. The remaining smaller pods work wirelessly off of the main pod and are installed in other areas of your home for maximum coverage. The number of smaller pods needed will depend on the size of your home. Because these WiFi7 pods provide wireless signals in the 2.4, 5 and 6Ghz bands, they give you effectively a “stronger” WiFi signal than previous versions of WiFi devices so the main pod might be all you need for a smaller home where in a designer home you may need one remote pod and in a larger premier home you may need two remote pods. The technician has an app that will tell them based on the signal strength in all of your rooms, lanai, etc, how many if any remote pods are needed. If there is any doubt, always ask the technician for at least one remote pod that you can move around your home at a later date if needed.
In most homes here in the Villages built circa 2012 and newer, the builder installed blue cat5 ethernet cables from the white data cabinet in the garage to most of the rooms in your home. They were installed and wired as telephone jacks even though no copper landline service was ever installed. Only 4 out of the 8 wires are typically wired in the wall jacks. I don’t know how older homes in the Villages were wired but I’m sure over the years they were done in different ways. The point is, if you have these blue cat5 ethernet cables, the Quantum technician will use them to provide the hardwired connection from the SmartNid in the garage to the main WiFi7 pod and if you ask them they can also use the 2nd ethernet port on the SmartNid to give you a hardwired connection for your computer in you office if you have one.
Given this background, here are the tips:
1) Make sure the main WiFi pod is installed as close to the center of your home as possible. This may mean installing it above or under one of the cabinets in the kitchen where there is one of these ethernet jacks available. Most every home has this connection.
2) If you don’t want or can’t install the main pod in the kitchen then have the technician install it in your office near your main computer if you have one. In this situation you will need remote pods to get a strong WiFi signal throughout your home.
3) NEVER let them install the main WiFi pod in the garage with remote pods throughout your home. This will never work reliably.
4) The main WiFi pod has several ethernet jacks so if installed in your office near your computer you can hardwire everything you want in that room easily.
5) If you install a remote WiFi pod in a room where there is an ethernet jack, ask the technician to hard wire that pod via the jack to the SmartNid. This will make the remote pod work better.

Now for the exceptions for the advanced homeowners:
1) If you have your own WiFi equipment such as an Orbi, TP-Link, Amazon or any other favorite system, all you need to do is plug it into one of the ethernet jacks going to the SmartNid in the garage. You will be double NATing because your equipment will have a router but the small delay is not noticeable. If you are a purest or have special needs then you can log into the SmartNid and put in ByPass mode which disables the built-in router but I personally don’t believe it’s worth the effort.
2) The WiFi7 equipment that Quantum installs is actually very good and will work great for a majority of people but an Orbi or other premium WiFi7 equipment will be better.

<<<<<

[OrangeBlossomBaby]

BTW this is kinda important to understand, when checking your speed. If your computer/phone/tablet/laptop/tv/whatever else is connected via wifi - the speed will be lower than advertised.

If you have a cable plugged directly into the device, it'll be faster. Basically - the speed to whatever device the cable is attached to, will be at advertised speed.

So if I connect my computer directly to my modem, I'll get pretty close to what's advertised (it's one step from the cable running through the floor, TO the modem, and FROM the modem, TO my computer).

If I don't connect my computer directly to the modem, but instead rely on my WIFI connection, it'll be considerably slower. And - the further from your modem/router your device is, the slower it'll be. AND - the more devices you have connected to the same modem/router, the slower each device's connection will be.

In most cases, the difference isn't even noticeable because most people don't use devices in a way to display any noticeable difference.

Whatever has the cable plugged into the modem will be the fastest device in your house.