Xfinity - all new Villagers and current Villagers BEWARE!

[Topgun 1776]

Signed up with Xfinity in Oct 2020 when I moved in. I had a 30 day "no risk" - cancel for any reason contract. I paid for my first month and the installation fee. My download speeds were terrible, so I cancelled 2 weeks later and returned my equipment. 4 YEARS LATER, I receive a collection notice for $404.12. Contacted xfinity and the collection service and gave them all the information thinking this was mistaken identity or an administrative error. No matter the evidence of payments made, etc., they still say I owe the $404.12 (they say it's for service not equipment). Yes, it's showing on my credit now, but #1 - I don't do anything credit, so they will wait for Hades to freeze over before I pay a dime I don't owe....and #2 - It's the principle of them creating a fictitious charge and even when called out, they won't budge.
My recommendation - DO NOT use Xfinity. If they can create bogus charges 4 years later and not work to resolve the issue with me, I assure you, they will do it to others.

[CarlR33]

Are you sure it’s actually Xfinity contacting you and not someone trying to scam you acting like Xfinity? How did they reach out to you? Just asking.

[Rainger99]

Signed up with Xfinity in Oct 2020 when I moved in. I had a 30 day "no risk" - cancel for any reason contract. I paid for my first month and the installation fee. My download speeds were terrible, so I cancelled 2 weeks later and returned my equipment. 4 YEARS LATER, I receive a collection notice for $404.12. Contacted xfinity and the collection service and gave them all the information thinking this was mistaken identity or an administrative error. No matter the evidence of payments made, etc., they still say I owe the $404.12 (they say it's for service not equipment). Yes, it's showing on my credit now, but #1 - I don't do anything credit, so they will wait for Hades to freeze over before I pay a dime I don't owe....and #2 - It's the principle of them creating a fictitious charge and even when called out, they won't budge.
My recommendation - DO NOT use Xfinity. If they can create bogus charges 4 years later and not work to resolve the issue with me, I assure you, they will do it to others.

What are the dates of service?

[jrref]

I second, are you sure its Xfinity reaching out to you? The other thing maybe is someone set up service under your name and they are now trying to charge you. I've never heard of them coming out to a customer years later.

When I had spectrum, although I returned the equipment and had the receipts they still continued to bill me but I knew right away. They eventualy corrected my account.

[retiredguy123]

Have you talked with Xfinity in person? You can make an appointment online and visit their store near Best Buy. There is also a store in Leesburg. Also, have you had another service for the past 4 years?

[Bogie Shooter]

I would go to the XFinity store in Lady Lake……they are great in solving problems.

[Stu from NYC]

Signed up with Xfinity in Oct 2020 when I moved in. I had a 30 day "no risk" - cancel for any reason contract. I paid for my first month and the installation fee. My download speeds were terrible, so I cancelled 2 weeks later and returned my equipment. 4 YEARS LATER, I receive a collection notice for $404.12. Contacted xfinity and the collection service and gave them all the information thinking this was mistaken identity or an administrative error. No matter the evidence of payments made, etc., they still say I owe the $404.12 (they say it's for service not equipment). Yes, it's showing on my credit now, but #1 - I don't do anything credit, so they will wait for Hades to freeze over before I pay a dime I don't owe....and #2 - It's the principle of them creating a fictitious charge and even when called out, they won't budge.
My recommendation - DO NOT use Xfinity. If they can create bogus charges 4 years later and not work to resolve the issue with me, I assure you, they will do it to others.

Some years ago while living in Va this happened to me with another company. Turns out they sold receivables to a collection agency for pennies on the dollar and they called and called.

As I recall statute of limitations had already run out.

[tophcfa]

My recommendation - DO NOT use Xfinity.
Easier said than done. Unless we want DSL internet at our Villages home or satellite internet at our northern home, it’s xfinity or bust. It’s nice to have options, competition is a wonderful thing.

[Babubhat]

Dispute the charge in writing and demand proof of debt. Procedure must be followed. I had this with cable returned equipment which I had a receipt for and collections went away. They will have to then sue you to collect. Unlikely to happen with facts provided.

[vintageogauge]

Reply to the bottom feeding collection agency that you deny the claim and that will be the end of it as they won't go to court for $400.00. I've been fighting a similar build through a different service company for over a year now and have been keeping a accurate paper trail, I never talk on the phone, either US mail or e-mail so I have everything in writing. So far in the 13 month period the claim has been sold to 3 different collection companies.

[Arctic Fox]

I would go to the XFinity store in Lady Lake……they are great in solving problems.

I second this - talking to the people in the store should quickly resolve your issue; those on the phone are often not as clued in and don't have the authority to take the action required.

[CybrSage]

Looks like a hit and run post. Just a complaint and no replies after that.

[Rocksnap]

I had Xfinity priory to moving here. I too have issues leaving Xfinity. They are NOT an easy company to cleanly leave.

[RoseyRed]

:swear::swear:Signed up with Xfinity in Oct 2020 when I moved in. I had a 30 day "no risk" - cancel for any reason contract. I paid for my first month and the installation fee. My download speeds were terrible, so I cancelled 2 weeks later and returned my equipment. 4 YEARS LATER, I receive a collection notice for $404.12. Contacted xfinity and the collection service and gave them all the information thinking this was mistaken identity or an administrative error. No matter the evidence of payments made, etc., they still say I owe the $404.12 (they say it's for service not equipment). Yes, it's showing on my credit now, but #1 - I don't do anything credit, so they will wait for Hades to freeze over before I pay a dime I don't owe....and #2 - It's the principle of them creating a fictitious charge and even when called out, they won't budge.
My recommendation - DO NOT use Xfinity. If they can create bogus charges 4 years later and not work to resolve the issue with me, I assure you, they will do it to others.

[Topgun 1776]

Are you sure it’s actually Xfinity contacting you and not someone trying to scam you acting like Xfinity? How did they reach out to you? Just asking.

Yes...have spoken directly to Xfinity and to CS.

[Topgun 1776]

Oct 6-20, 2020.

[Topgun 1776]

Spoken to both Xfinity and CS. Confirmed. This has never happened with anyone else this much later. This is why I thought it was a mistake in identity etc.

[Topgun 1776]

Have you talked with Xfinity in person? You can make an appointment online and visit their store near Best Buy. There is also a store in Leesburg. Also, have you had another service for the past 4 years?

I'm speaking to them in person today. Yes, I've had another provider with great service. Thanks for the advice.

[Topgun 1776]

I would go to the XFinity store in Lady Lake……they are great in solving problems.

Thanks! On my way there today!

[Topgun 1776]

Some years ago while living in Va this happened to me with another company. Turns out they sold receivables to a collection agency for pennies on the dollar and they called and called.

As I recall statute of limitations had already run out.

I agree....neither Xfinity or the CA can provide me the actual statement or dates for the charges, though. Neither party will listen to reason or change their stance. It's a 7 year credit issue...it finally expires in 2027.

[Topgun 1776]

Looks like a hit and run post. Just a complaint and no replies after that.

Didn't see it until this morning. Thanks anyway.

[Topgun 1776]

:swear::swear:

The only thing I haven't done is contact the BB. I'm going to try the in person route first.

[mkjelenbaas]

Signed up with Xfinity in Oct 2020 when I moved in. I had a 30 day "no risk" - cancel for any reason contract. I paid for my first month and the installation fee. My download speeds were terrible, so I cancelled 2 weeks later and returned my equipment. 4 YEARS LATER, I receive a collection notice for $404.12. Contacted xfinity and the collection service and gave them all the information thinking this was mistaken identity or an administrative error. No matter the evidence of payments made, etc., they still say I owe the $404.12 (they say it's for service not equipment). Yes, it's showing on my credit now, but #1 - I don't do anything credit, so they will wait for Hades to freeze over before I pay a dime I don't owe....and #2 - It's the principle of them creating a fictitious charge and even when called out, they won't budge.
My recommendation - DO NOT use Xfinity. If they can create bogus charges 4 years later and not work to resolve the issue with me, I assure you, they will do it to others.
AGREE - this is a shady organization at best - but who does a person go to for internet? Others are just as CRAPPY!!

[Bogie Shooter]

AGREE - this is a shady organization at best - but who does a person go to for internet? Others are just as CRAPPY!!

Not had any shady dealings……..

[Andyb]

That’s how they operate, I’ve been warning people for years not to use them. Hopefully, the new FTC will look into it.

[Janie123]

AGREE - this is a shady organization at best - but who does a person go to for internet? Others are just as CRAPPY!!
I have been using CenturyLink and now Quantum and yes, I have fiber at the house. Great speeds… I have 950GB for $75, just switched my neighbor to Quantum and got her 500GB for $50 and moved her landline to them as well for $40 a month… saved her $1200 a year. I use Roku sticks so all TVs in the house are the same and have YouTube TV for another $70 a month.

Fiber and natural gas were to must haves when buying this house 4 years ago

[retiredguy123]

I have been using CenturyLink and now Quantum and yes, I have fiber at the house. Great speeds… I have 950GB for $75, just switched my neighbor to Quantum and got her 500GB for $50 and moved her landline to them as well for $40 a month… saved her $1200 a year. I use Roku sticks so all TVs in the house are the same and have YouTube TV for another $70 a month.

Fiber and natural gas were to must haves when buying this house 4 years ago
Your math doesn't seem to add up. Your neighbor is paying $90 per month for 500gb Internet speed and a landline, and that saves them $1200 per year? Also, YoutubeTV is $83 per month, not $70.

[biker1]

$40 per month for a landline? You can get a VoIP landline for a fraction of that. For example, Ooma is about $7 per month, IIRC. YouTubeTV is actually about $82 per month.


I have been using CenturyLink and now Quantum and yes, I have fiber at the house. Great speeds… I have 950GB for $75, just switched my neighbor to Quantum and got her 500GB for $50 and moved her landline to them as well for $40 a month… saved her $1200 a year. I use Roku sticks so all TVs in the house are the same and have YouTube TV for another $70 a month.

Fiber and natural gas were to must haves when buying this house 4 years ago

[nn0wheremann]

Easier said than done. Unless we want DSL internet at our Villages home or satellite internet at our northern home, it’s xfinity or bust. It’s nice to have options, competition is a wonderful thing.
Check out T-Mobile or Verizon. TM works well for me.

[opinionist]

I dislike talking to Xfinity. Their sales representatives don't know when to shut up. They keep pushing some special deals even after clarifying what I want.

[SoCalGal]

4 YEARS LATER, I receive a collection notice for $404.12.

In Florida, the statute of limitations for a breach of contract is generally as follows:

Written Contracts: The statute of limitations is five years from the date of the breach.

Oral Contracts: The statute of limitations is four years from the date of the breach.

Specific Performance: If the remedy sought is specific performance where the court orders the breaching party--which is you in this situation--to fulfill the terms of the contract, the statute of limitations is one year from the breach--so Xfinity is SOL.

These time frames are important because if a lawsuit is not filed within these periods, the claim may be barred, and the defendant can use the statute of limitations as a defense to dismiss the case.

In your situation, your desired remedy could be the removal of the derogatory comment at the credit bureau level. If you'd like to get that removed, ask an AI such as ChatGPT or GrokAI, to assist you in writing a letter to Xfinity.

[MikeN]

Sounds more likely a scammer. Report it to the FCC and be done with it

[retiredguy123]

I dislike talking to Xfinity. Their sales representatives don't know when to shut up. They keep pushing some special deals even after clarifying what I want.
I never talk to Xfinity on the phone. I make an appointment online, and visit them in the store.

[Ptmcbriz]

If it is Xfinity, then they can do nothing now that a collection agency owns the debt. I worked in the AR field. You now have to deal with the agency only. You can’t even pay Xfinity if you wanted to get rid of the debt. I’m sure the agency can prove you owe the debt to show it’s valid. If not, they will drop the case. If they do prove it (no matter how much you disagree) you need to pay it. Otherwise, it will be your worst nightmare the next 15 years. Don’t cut off your nose, despite your face. It’s not worth your credit rating tanking and can’t buy any asset, or being contacted and pestered for 15 years. Principal be damned. My time and blood pressure are more important than $400 any day of the week. Btw, I had Xfinity for 3 years and stopped service, took my equipment back to the store and received a credit check back in the mail afterwards. Sounds like you had a minimum sign up timeline you didn’t pay for. Pay it and move on.

[Rainger99]

Oct 6-20, 2020.

They want $400 for two weeks of service????

[Rainger99]

Also, YoutubeTV is $83 per month, not $70.

Not according to the internet.

YouTube TV offers its Base Plan for $72.99 per month, though first-time customers can take advantage of a promotional rate of $52.99 per month for the first four months.

Just a moment... (https://www.cabletv.com/youtube-tv)

[jrref]

I dislike talking to Xfinity. Their sales representatives don't know when to shut up. They keep pushing some special deals even after clarifying what I want.

They also have a data cap which is something you don't want. They will charge you extra if you go over that data cap which is possible depending on your specific situation. Just having to worry about that is a show stopper for me.

[retiredguy123]

Not according to the internet.

YouTube TV offers its Base Plan for $72.99 per month, though first-time customers can take advantage of a promotional rate of $52.99 per month for the first four months.

Just a moment... (https://www.cabletv.com/youtube-tv)
It's $82-$83 per month after you add the taxes and fees. Yes, they do offer a promotional rate for new customers, but that is only for 4 months.

Note that in January the YouTubeTV price will be $93 per month. $82.99 + taxes and fees = $93.

[bark4me]

Signed up with Xfinity in Oct 2020 when I moved in. I had a 30 day "no risk" - cancel for any reason contract. I paid for my first month and the installation fee. My download speeds were terrible, so I cancelled 2 weeks later and returned my equipment. 4 YEARS LATER, I receive a collection notice for $404.12. Contacted xfinity and the collection service and gave them all the information thinking this was mistaken identity or an administrative error. No matter the evidence of payments made, etc., they still say I owe the $404.12 (they say it's for service not equipment). Yes, it's showing on my credit now, but #1 - I don't do anything credit, so they will wait for Hades to freeze over before I pay a dime I don't owe....and #2 - It's the principle of them creating a fictitious charge and even when called out, they won't budge.
My recommendation - DO NOT use Xfinity. If they can create bogus charges 4 years later and not work to resolve the issue with me, I assure you, they will do it to others.
All these companies are horrible. It's a monopoly and they have you by the short hairs!

[biker1]

It depends on where you live. We have essentially 6 internet providers where we are including the cellular-based internet providers, which may or not be acceptable.


All these companies are horrible. It's a monopoly and they have you by the short hairs!

[Bill14564]

They also have a data cap which is something you don't want. They will charge you extra if you go over that data cap which is possible depending on your specific situation. Just having to worry about that is a show stopper for me.

In over four years I have only come close to using 1TB once. But absolutely, it depends on everyone's specific situation.

Xfinity does offer a no-cap plan for an additional fee but it's base rate is high enough already.

[Bill14564]

All these companies are horrible. It's a monopoly and they have you by the short hairs!

You do realize that it cannot be "a monopoly" if there are "all these companies" right?

I have at least five options for internet and three (maybe four) options for live TV where I currently live.

[Dustybrogan]

I had a contact from Xfinity(at least that’s what they said), telling me that if I didn’t sign up for this promotion and pay eight months in advance, my bill would increase 50%. I talked to the people and just treated it as a scam. I’m still not sure, just waiting to see what happens. Anyone else have this contact.

[I'm Popeye!]

If you think Xfinity is bad, you should see what AT&T is up to.
My (Rented) AT&T cable Box went bad; they wanted to CHARGE ME to have their cable box fixed... :1rotfl:

[retiredguy123]

I had a contact from Xfinity(at least that’s what they said), telling me that if I didn’t sign up for this promotion and pay eight months in advance, my bill would increase 50%. I talked to the people and just treated it as a scam. I’m still not sure, just waiting to see what happens. Anyone else have this contact.
It was probably a salesperson who will get a commission to sell you the promotion, not a regular Xfinity employee. That is why I never do business with Xfinity on the phone.

[Carlsondm]

Call Xfinity or stop by and make sure it's them. Resolve if possible and get Everything in writing. We stopped over a year ago and went with Verizon for internet and UTUBE TV for tv. We turned in all equipment and had a receipt. Xfinity bots on text and the phone harassed us continually. Yes I sent a stop, and they used other numbers. They must be desperate.

Good luck.
We will be pausing UTUBE TV the first of the year due to the $10 price increase. Time to use the antenna.

[WingedFoot78]

It's a scam.

[Bogie Shooter]

It's a scam.

What is “it’s”?

[JRcorvette]

Signed up with Xfinity in Oct 2020 when I moved in. I had a 30 day "no risk" - cancel for any reason contract. I paid for my first month and the installation fee. My download speeds were terrible, so I cancelled 2 weeks later and returned my equipment. 4 YEARS LATER, I receive a collection notice for $404.12. Contacted xfinity and the collection service and gave them all the information thinking this was mistaken identity or an administrative error. No matter the evidence of payments made, etc., they still say I owe the $404.12 (they say it's for service not equipment). Yes, it's showing on my credit now, but #1 - I don't do anything credit, so they will wait for Hades to freeze over before I pay a dime I don't owe....and #2 - It's the principle of them creating a fictitious charge and even when called out, they won't budge.
My recommendation - DO NOT use Xfinity. If they can create bogus charges 4 years later and not work to resolve the issue with me, I assure you, they will do it to others.

We went through a similar thing with them but it was only $65. I would not pay because I did not owe it. I kept a record and documented everything. Sent documentation to their billing office in Philadelphia but that was a wast to time. They sent it to a collection agency and I replied to them with the documentation and told them I would be happy to go to court and let a Judge determine who was right. They quickly dropped the claim for the money. :boom:

[CarlR33]

So what did they say or is there a follow up from TopGun??

[Hape2Bhr]

What is “it’s”?

A contraction for "it is". Surprised you did not know.

[BobnBev]

Easier said than done. Unless we want DSL internet at our Villages home or satellite internet at our northern home, it’s xfinity or bust. It’s nice to have options, competition is a wonderful thing.

Have you considered T-Mobile wi-fi in the villages. We have it and it is great.

[Bogie Shooter]

It's a scam.

What is “it’s”?

A contraction for "it is". Surprised you did not know.

Hape so you know what the scam is?

[CoachKandSportsguy]

Profits are down, too many options, etc.
They just went through their billing and service files for any missing payments

Looks like you didn't cancel within the proper time limit to the minute,
and therefore they missed billing you for the first month of service

Had it happen to us with Verizon. We didn't even take delivery for a scam phone purchase, and had the phone sent back to Verizon. However, that never went to the service billing department and they billed the first and then got caught up with the return. Had documentation to send to every collection agency, and they always sent it back to verizon. Verizon offered a 50% payment and we took it. Didn't alter our credit for buying cars. . . Just gets to be a pain every 3-6 months.

Just a pain in the ass when the service and marketing and billing suck, and the company is looking for any revenue anywhere.

good luck

[biker1]

What is “hape” ?

Hape so you know what the scam is?

[Bogie Shooter]

What is “hape” ?

Hape2Bhr

[Bogie Shooter]

Thanks! On my way there today!

So, the answer is?

[MplsPete]

i had xfinity priory to moving here. I too have issues leaving xfinity. They are not an easy company to cleanly leave.

Ditto.

[tophcfa]

Not a lot of love for Xfinity out there. The CEO better up his security in case someone goes Mangione.

[Bogie Shooter]

Not a lot of love for Xfinity out there. The CEO better up his security in case someone goes Mangione.

Not funny……