Horrific Experience at Mallory Dining 3/5/25

[DALEPQ]

Absolutely truthful about this experience!!
Two couples went to Mallory on Wed. evening 3/5/25, for Pizzas.
I had a promo coupon for a "BOGO" offer showing "Valid 1/24/25", no expiration date.
Showed the coupon to the waitress in advance of ordering, she was very nice, said it should work just fine. Ordered, and got two fine pizzas.
Proceeded to pay with C.C. and coupon, waitress proceed with no problems.
The a few minutes later a male who said he was a manager, came to our table waving
the coupon, in an extremely loud voice said the coupon was not valid, and that I was trying to scam them. I was shocked at his attitude. I tried to ask a question as to why
it was not valid, as there was no expiration date anywhere. He just continued to virtually scream at me, with the entire dining area looking to see what was happening. He was right in my face, I told him to leave as I'll pay for everything.
He finally left in a "Huff", then a number of nearby dinners expressed absolute
shock to me that this took place.
Upon leaving I stopped by the registration desk to ask what his name was as he had no name badge. She turned away and went to get him. As I saw him coming he growled very loudly "What do you want now?" I said I don't want to talk to him, just
what his name was. His reply " we don't need people like you dinning here" I said
fine will never come back but what is your name, "he again exploded extremely yelling "I should smack you right in your face". My reply was "your an *******, I am leaving", (people in the waiting area were shocked). I went out the door with him following me outside, screaming obscenities at me, I continued to leave.
Comment: This is absolutely what took place witnessed by my wife and the other couple with us.
Unbelievable that Mallory would have a person like this function as a manager.
All this over a simple misunderstanding of the valid date on a promo coupon.
Needless to say never going back to Mallory again.

[Topspinmo]

Where did get the coupon out of paper? I hardly ever use coupons, IMO are draw get into restaurants. I don’t even like using gift cards, but with cost or steak nowadays for 6 Oz piece I will. I also never order water. But I rarely eat out. Rarely for me once month..

[Stu from NYC]

Absolutely truthful about this experience!!
Two couples went to Mallory on Wed. evening 3/5/25, for Pizzas.
I had a promo coupon for a "BOGO" offer showing "Valid 1/24/25", no expiration date.
Showed the coupon to the waitress in advance of ordering, she was very nice, said it should work just fine. Ordered, and got two fine pizzas.
Proceeded to pay with C.C. and coupon, waitress proceed with no problems.
The a few minutes later a male who said he was a manager, came to our table waving
the coupon, in an extremely loud voice said the coupon was not valid, and that I was trying to scam them. I was shocked at his attitude. I tried to ask a question as to why
it was not valid, as there was no expiration date anywhere. He just continued to virtually scream at me, with the entire dining area looking to see what was happening. He was right in my face, I told him to leave as I'll pay for everything.
He finally left in a "Huff", then a number of nearby dinners expressed absolute
shock to me that this took place.
Upon leaving I stopped by the registration desk to ask what his name was as he had no name badge. She turned away and went to get him. As I saw him coming he growled very loudly "What do you want now?" I said I don't want to talk to him, just
what his name was. His reply " we don't need people like you dinning here" I said
fine will never come back but what is your name, "he again exploded extremely yelling "I should smack you right in your face". My reply was "your an *******, I am leaving", (people in the waiting area were shocked). I went out the door with him following me outside, screaming obscenities at me, I continued to leave.
Comment: This is absolutely what took place witnessed by my wife and the other couple with us.
Unbelievable that Mallory would have a person like this function as a manager.
All this over a simple misunderstanding of the valid date on a promo coupon.
Needless to say never going back to Mallory again.

wow, that guy needs to find a new job preferably without dealing with the public

[CarlR33]

Source of the coupon? Did they have a camera…would love to see that story play out.

[Topspinmo]

Source of the coupon? Did they have a camera…would love to see that story play out.


The manger could have just said, sorry we don’t honor coupons without expiration date. Then , if manager got negative feed back, say sorry it’s management rules. If it gets ugly at least management would probably have law on their side in case someone tries to skip out? Way this played out if he’s not owner or related he will probably get boot?

[vintageogauge]

So I'm assuming no one in your party bothered to take out their cell phones and make a video??

[Bogie Shooter]

This thread has info about ownership and management.
Bet they would love to hear this story……
https://www.talkofthevillages.com/forums/restaurant-discussions-90/new-restaurant-group-353620/

[asianthree]

Coupon is not the issue…
But why would a manager shout at a customer in the middle of the dining room? Get away with it.

Once the person (manager?) followed the customer out of the building, a phone call to Sheriffs department would be warranted. Can’t believe not one person pulled out a cell to video the entire thing.

OP once you contacted the restaurant group, have there been any explanation of the bizarre behavior. The threat of Violence, should have been dealt with immediately with proper authorities, especially if witnesses were available

That said, I never would stop going to a restaurant, unless I personally had an issue.

[walterray1]

Absolutely truthful about this experience!!
Two couples went to Mallory on Wed. evening 3/5/25, for Pizzas.
I had a promo coupon for a "BOGO" offer showing "Valid 1/24/25", no expiration date.
Showed the coupon to the waitress in advance of ordering, she was very nice, said it should work just fine. Ordered, and got two fine pizzas.
Proceeded to pay with C.C. and coupon, waitress proceed with no problems.
The a few minutes later a male who said he was a manager, came to our table waving
the coupon, in an extremely loud voice said the coupon was not valid, and that I was trying to scam them. I was shocked at his attitude. I tried to ask a question as to why
it was not valid, as there was no expiration date anywhere. He just continued to virtually scream at me, with the entire dining area looking to see what was happening. He was right in my face, I told him to leave as I'll pay for everything.
He finally left in a "Huff", then a number of nearby dinners expressed absolute
shock to me that this took place.
Upon leaving I stopped by the registration desk to ask what his name was as he had no name badge. She turned away and went to get him. As I saw him coming he growled very loudly "What do you want now?" I said I don't want to talk to him, just
what his name was. His reply " we don't need people like you dinning here" I said
fine will never come back but what is your name, "he again exploded extremely yelling "I should smack you right in your face". My reply was "your an *******, I am leaving", (people in the waiting area were shocked). I went out the door with him following me outside, screaming obscenities at me, I continued to leave.
Comment: This is absolutely what took place witnessed by my wife and the other couple with us.
Unbelievable that Mallory would have a person like this function as a manager.
All this over a simple misunderstanding of the valid date on a promo coupon.
Needless to say never going back to Mallory again.

My first reaction is one of disbelief of the situation as has been described. As is usual in these situations the other side of the story would be very helpful. Not saying an incident didn't happen but what are the real facts? The title of the post is "absolutely truthful about this experience" which gives me pause.

[NotGolfer]

My first reaction is one of disbelief of the situation as has been described. As is usual in these situations the other side of the story would be very helpful. Not saying an incident didn't happen but what are the real facts? The title of the post is "absolutely truthful about this experience" which gives me pause.

My thoughts too

[DALEPQ]

From the originator, this story has not been embellished, it is what happened.

[MarshBendLover]

They should have some sort of camera system or else they are some type of clown operation. If they don't, then they are asking for trouble if someone makes a claim about an injury and no way to disprove the claim. This is a reason to have a camera, to either protect the staff from or a customer or customer from staff.:rant-rave:

I think we will stay clear until they handle this appropriately on here.

[jimhoward]

So I gather the bogo offer was valid just for the one day.

The described absurd over reaction to a customer mistakingly submitting an invalid coupon for redemption is hard to imagine.

But it seems like it all worked out. The OP got “two fine pizzas” but because of a crazy management interaction he won’t ever come back. And the manager doesn’t ever want him back. Win-win.

[blueash]

So I gather the bogo offer was valid just for the one day.

The described absurd over reaction to a customer mistakingly submitting an invalid coupon for redemption is hard to imagine.

But it seems like it all worked out. The OP got “two fine pizzas” but because of a crazy management interaction he won’t ever come back. And the manager doesn’t ever want him back. Win-win.

I agree, the wording on the coupon clearly suggests it was only valid on that one day. But the manager surely handled it very badly. It is surprising that the server did not know it was a one day promotion but perhaps he/she was new. That must have been a very busy pizza day at Mallory.

[mtdjed]

Absolutely truthful about this experience!!
Two couples went to Mallory on Wed. evening 3/5/25, for Pizzas.
I had a promo coupon for a "BOGO" offer showing "Valid 1/24/25", no expiration date.
Showed the coupon to the waitress in advance of ordering, she was very nice, said it should work just fine. Ordered, and got two fine pizzas.
Proceeded to pay with C.C. and coupon, waitress proceed with no problems.
The a few minutes later a male who said he was a manager, came to our table waving
the coupon, in an extremely loud voice said the coupon was not valid, and that I was trying to scam them. I was shocked at his attitude. I tried to ask a question as to why
it was not valid, as there was no expiration date anywhere. He just continued to virtually scream at me, with the entire dining area looking to see what was happening. He was right in my face, I told him to leave as I'll pay for everything.
He finally left in a "Huff", then a number of nearby dinners expressed absolute
shock to me that this took place.
Upon leaving I stopped by the registration desk to ask what his name was as he had no name badge. She turned away and went to get him. As I saw him coming he growled very loudly "What do you want now?" I said I don't want to talk to him, just
what his name was. His reply " we don't need people like you dinning here" I said
fine will never come back but what is your name, "he again exploded extremely yelling "I should smack you right in your face". My reply was "your an *******, I am leaving", (people in the waiting area were shocked). I went out the door with him following me outside, screaming obscenities at me, I continued to leave.
Comment: This is absolutely what took place witnessed by my wife and the other couple with us.
Unbelievable that Mallory would have a person like this function as a manager.
All this over a simple misunderstanding of the valid date on a promo coupon.
Needless to say never going back to Mallory again.


Per the post, it is indicated that the coupon stated "Valid 1/24/25". That is 1 1/2 months ago. It didn't say 1/23/25 or 1/26/25 or forever. My button was pushed when I saw the comment that No Expiration date stated as a reason coupon still valid. Discussions over that "incorrect Assumption" must have been interesting.

[Mrmean58]

Absolutely truthful about this experience!!
Two couples went to Mallory on Wed. evening 3/5/25, for Pizzas.
I had a promo coupon for a "BOGO" offer showing "Valid 1/24/25", no expiration date.
Showed the coupon to the waitress in advance of ordering, she was very nice, said it should work just fine. Ordered, and got two fine pizzas.
Proceeded to pay with C.C. and coupon, waitress proceed with no problems.
The a few minutes later a male who said he was a manager, came to our table waving
the coupon, in an extremely loud voice said the coupon was not valid, and that I was trying to scam them. I was shocked at his attitude. I tried to ask a question as to why
it was not valid, as there was no expiration date anywhere. He just continued to virtually scream at me, with the entire dining area looking to see what was happening. He was right in my face, I told him to leave as I'll pay for everything.
He finally left in a "Huff", then a number of nearby dinners expressed absolute
shock to me that this took place.
Upon leaving I stopped by the registration desk to ask what his name was as he had no name badge. She turned away and went to get him. As I saw him coming he growled very loudly "What do you want now?" I said I don't want to talk to him, just
what his name was. His reply " we don't need people like you dinning here" I said
fine will never come back but what is your name, "he again exploded extremely yelling "I should smack you right in your face". My reply was "your an *******, I am leaving", (people in the waiting area were shocked). I went out the door with him following me outside, screaming obscenities at me, I continued to leave.
Comment: This is absolutely what took place witnessed by my wife and the other couple with us.
Unbelievable that Mallory would have a person like this function as a manager.
All this over a simple misunderstanding of the valid date on a promo coupon.
Needless to say never going back to Mallory again.

Based on my experiences at Mallory under the new ownership, I don't believe a word of your story.

[darkim]

First of all - where did the coupon come from? And second - the manager should be upset with the waitress for accepting the coupon

[elle123]

Absolutely truthful about this experience!!
Two couples went to Mallory on Wed. evening 3/5/25, for Pizzas.
I had a promo coupon for a "BOGO" offer showing "Valid 1/24/25", no expiration date.
Showed the coupon to the waitress in advance of ordering, she was very nice, said it should work just fine. Ordered, and got two fine pizzas.
Proceeded to pay with C.C. and coupon, waitress proceed with no problems.
The a few minutes later a male who said he was a manager, came to our table waving
the coupon, in an extremely loud voice said the coupon was not valid, and that I was trying to scam them. I was shocked at his attitude. I tried to ask a question as to why
it was not valid, as there was no expiration date anywhere. He just continued to virtually scream at me, with the entire dining area looking to see what was happening. He was right in my face, I told him to leave as I'll pay for everything.
He finally left in a "Huff", then a number of nearby dinners expressed absolute
shock to me that this took place.
Upon leaving I stopped by the registration desk to ask what his name was as he had no name badge. She turned away and went to get him. As I saw him coming he growled very loudly "What do you want now?" I said I don't want to talk to him, just
what his name was. His reply " we don't need people like you dinning here" I said
fine will never come back but what is your name, "he again exploded extremely yelling "I should smack you right in your face". My reply was "your an *******, I am leaving", (people in the waiting area were shocked). I went out the door with him following me outside, screaming obscenities at me, I continued to leave.
Comment: This is absolutely what took place witnessed by my wife and the other couple with us.
Unbelievable that Mallory would have a person like this function as a manager.
All this over a simple misunderstanding of the valid date on a promo coupon.
Needless to say never going back to Mallory again.
I never eat out. However, the waitress should've shown the coupon to the manager before you orderd the food.

[jimmy o]

My first reaction is one of disbelief of the situation as has been described. As is usual in these situations the other side of the story would be very helpful. Not saying an incident didn't happen but what are the real facts? The title of the post is "absolutely truthful about this experience" which gives me pause.
Many times coupons are issued that are good for one day only. It seems nervey to try to use a January 24 coupon on March 3. Why would you even have kept it if not to use an invalid coupon. In my experience it seems all arguments start out quietly then build in volume or erupt, but always start out quietly. In your case maybe the manager had already been arguing with the waitress about accepting the coupon, then started in on you. I’m not condoning the managers action, and if I were you I wouldn’t go back either.

[Paulz]

One day only coupons and specials are extremely common, especially with the Suleiman group restaurants.

However, it was handled extremely poorly by the Manager…once the server stated it was valid, it was. Call and ask to speak with the owner, they will listen.

[Koapaka]

From the originator, this story has not been embellished, it is what happened.

And if I know who I think the perp was, he is the father in law of the owner....hence the issue. NOT just any employee. He has been an issue since purchase

[USOTR]

Hopefully this was recent and if so you should contact the Sheriff department and file assault charges.

[dewilson58]

Hopefully this was recent and if so you should contact the Sheriff department and file assault charges.

:what:

"intent to cause violence"???

[dewilson58]

Absolutely truthful about this experience!!


Do a Google review, make it public, see if you get a response.

[d1nod1no]

The waitress also misunderstood the coupon.

[dewilson58]

Based on my experiences at Mallory under the new ownership, I don't believe a word of your story.

Can't find one word you believe??...............

[HospitalCoder]

Absolutely truthful about this experience!!
Two couples went to Mallory on Wed. evening 3/5/25, for Pizzas.
I had a promo coupon for a "BOGO" offer showing "Valid 1/24/25", no expiration date.
Showed the coupon to the waitress in advance of ordering, she was very nice, said it should work just fine. Ordered, and got two fine pizzas.
Proceeded to pay with C.C. and coupon, waitress proceed with no problems.
The a few minutes later a male who said he was a manager, came to our table waving
the coupon, in an extremely loud voice said the coupon was not valid, and that I was trying to scam them. I was shocked at his attitude. I tried to ask a question as to why
it was not valid, as there was no expiration date anywhere. He just continued to virtually scream at me, with the entire dining area looking to see what was happening. He was right in my face, I told him to leave as I'll pay for everything.
He finally left in a "Huff", then a number of nearby dinners expressed absolute
shock to me that this took place.
Upon leaving I stopped by the registration desk to ask what his name was as he had no name badge. She turned away and went to get him. As I saw him coming he growled very loudly "What do you want now?" I said I don't want to talk to him, just
what his name was. His reply " we don't need people like you dinning here" I said
fine will never come back but what is your name, "he again exploded extremely yelling "I should smack you right in your face". My reply was "your an *******, I am leaving", (people in the waiting area were shocked). I went out the door with him following me outside, screaming obscenities at me, I continued to leave.
Comment: This is absolutely what took place witnessed by my wife and the other couple with us.
Unbelievable that Mallory would have a person like this function as a manager.
All this over a simple misunderstanding of the valid date on a promo coupon.
Needless to say never going back to Mallory again.

I got that coupon in an email and it was clear it was for that day only. I do remember this clearly because we love the pizza at Mallory and that was a heck of a deal. We jumped in the golf cart and came over for pizza. Our server was aware of the one day only promotion so I’m surprised OP’s server was ready to accept it.

Regarding the manager’s behavior, he sounds mentally unstable. There would be no circumstance I can think of where this behavior would be acceptable.

[Rainger99]

From looking at their website, it appears that pizzas cost about $15 each. I would think the bad publicity (from the other people in the restaurant at the time and for those reading this on TOTV) would cost them more than $15.

[Beyond The Wall]

I would bet he’s not working there anymore!

[golfing eagles]

Based on my experiences at Mallory under the new ownership, I don't believe a word of your story.

With all due respect to the OP, I tend to agree. Or at the very least there may be some "embellishment". Here are the phrases used to describe the words and actions of the manager:

extremely loud voice
I was trying to scam them
continued to virtually scream at me (I think the OP meant literally)
He was right in my face
finally left in a "Huff
he growled very loudly
" we don't need people like you dinning here" (I think he meant dining, but the argument was a din)
he again exploded extremely yelling (I hate when that happens--messy)
I should smack you right in your face". (What did the sheriff say)
with him following me outside, screaming obscenities at me,

Again, with all due respect, this is inconsistent with any experience I've had or seen at Mallory, any other Sulieman restaurant, or with any manager anywhere. Prefacing that post with stating it is the "absolute truth" does not add to the believability factor at all.

Does the OP truly believe this is exactly what happened---maybe. But this is why law enforcement tends to disregard "absolutely truthful eyewitnesses". Plus, this all started because the OP didn't understand the meaning of "Valid 1/24/25" as opposed to "valid as of 1/24/25"

[Marathon Man]

Some people tend to believe everything that a person says when making a complaint on TOTV. Me, I always assume that the words of an angry person are not accurate when talking about the person that made them angry.

[kendi]

Some people tend to believe everything that a person says when making a complaint on TOTV. Me, I always assume that the words of an angry person are not accurate when talking about the person that made them angry.

Agree. Complaining on social media is simply an attempt to justify their side of the story while making another look bad.

Whatever it was that did transpire is no one’s business but those involved. No reason to spread more negativity on social media.

[JanRoberts]

My first reaction is one of disbelief of the situation as has been described. As is usual in these situations the other side of the story would be very helpful. Not saying an incident didn't happen but what are the real facts? The title of the post is "absolutely truthful about this experience" which gives me pause.


My first thought too.... I can't believe this happened this way at any CC in The Villages, but especially not somewhere I frequently dine and have experience with the staff. Threatened to "hit you in the mouth"? I absolutely don't believe a manager followed anyibe into a parking lot and threatened to hit anyone over anything.

[Byte1]

When he said "I should slap you in the face" I think that I would have said very calmly "I would caution you to think about what you are saying, as I have no intention of standing still while you or anyone else assaults me."

[bragones]

The coupon didn't need an expiration date. The coupon expired end of day 1/24/25,

[La lamy]

Sorry OP for those who don't believe you, I do. I bet you added the "Absolutely truthful about this experience" because you know there's always readers on TOTV that want to dispute everything, even if they have no facts about the issue. I'm sorry you had to deal with that disturbed/disturbing manager, naysayers on TOTV and spellcheckers!!!!

[kingofbeer]

From looking at their website, it appears that pizzas cost about $15 each. I would think the bad publicity (from the other people in the restaurant at the time and for those reading this on TOTV) would cost them more than $15.
"Valid 1/24/25" ... only on that day?

[golfing eagles]

Sorry OP for those who don't believe you, I do. I bet you added the "Absolutely truthful about this experience" because you know there's always readers on TOTV that want to dispute everything, even if they have no facts about the issue. I'm sorry you had to deal with that disturbed/disturbing manager, naysayers on TOTV and spellcheckers!!!!

About 1 million Americans have "been truthful" about being abducted by aliens as well. Anybody believe them??????? If so, I have a bridge for sale.

[MandoMan]

Per the post, it is indicated that the coupon stated "Valid 1/24/25". That is 1 1/2 months ago. It didn't say 1/23/25 or 1/26/25 or forever. My button was pushed when I saw the comment that No Expiration date stated as a reason coupon still valid. Discussions over that "incorrect Assumption" must have been interesting.

True. The coupon was only valid on that specific day, and the original poster should have realized that.

That said, that manager seems to be having severe mental problems and should be seen by a doctor at once before he harms someone. This isn’t just anger issues.

[Stu from NYC]

About 1 million Americans have "been truthful" about being abducted by aliens as well. Anybody believe them??????? If so, I have a bridge for sale.

Now take my wife:MOJE_whot:

[Kelevision]

My first reaction is one of disbelief of the situation as has been described. As is usual in these situations the other side of the story would be very helpful. Not saying an incident didn't happen but what are the real facts? The title of the post is "absolutely truthful about this experience" which gives me pause.

Yeah, this is very suspect. If this happened to me, the camera would’ve been out asap. There’s much more to this story.

[bilcon]

Absolutely truthful about this experience!!
Two couples went to Mallory on Wed. evening 3/5/25, for Pizzas.
I had a promo coupon for a "BOGO" offer showing "Valid 1/24/25", no expiration date.
Showed the coupon to the waitress in advance of ordering, she was very nice, said it should work just fine. Ordered, and got two fine pizzas.
Proceeded to pay with C.C. and coupon, waitress proceed with no problems.
The a few minutes later a male who said he was a manager, came to our table waving
the coupon, in an extremely loud voice said the coupon was not valid, and that I was trying to scam them. I was shocked at his attitude. I tried to ask a question as to why
it was not valid, as there was no expiration date anywhere. He just continued to virtually scream at me, with the entire dining area looking to see what was happening. He was right in my face, I told him to leave as I'll pay for everything.
He finally left in a "Huff", then a number of nearby dinners expressed absolute
shock to me that this took place.
Upon leaving I stopped by the registration desk to ask what his name was as he had no name badge. She turned away and went to get him. As I saw him coming he growled very loudly "What do you want now?" I said I don't want to talk to him, just
what his name was. His reply " we don't need people like you dinning here" I said
fine will never come back but what is your name, "he again exploded extremely yelling "I should smack you right in your face". My reply was "your an *******, I am leaving", (people in the waiting area were shocked). I went out the door with him following me outside, screaming obscenities at me, I continued to leave.
Comment: This is absolutely what took place witnessed by my wife and the other couple with us.
Unbelievable that Mallory would have a person like this function as a manager.
All this over a simple misunderstanding of the valid date on a promo coupon.
Needless to say never going back to Mallory again.

Sorry, But I find this story hard to believe, as I know the people running this restaurant and have never been treated with anything but respect from management. I would love to hear from some of the other diners who supposedly heard the manager's verbal abuse. If this is true , I am shocked.

[DAVES]

My first reaction is one of disbelief of the situation as has been described. As is usual in these situations the other side of the story would be very helpful. Not saying an incident didn't happen but what are the real facts? The title of the post is "absolutely truthful about this experience" which gives me pause.

As I TOO would have posted. We simply can't be sure. Related but not. Two pies for two couples. A slice of pizza is roughly 6-800 calories.

[fdpaq0580]

About 1 million Americans have "been truthful" about being abducted by aliens as well. Anybody believe them??????? If so, I have a bridge for sale.

I've been looking for a bridge to buy. Where is it located? Do you take coupons? 👽👽👽

[golfing eagles]

I've been looking for a bridge to buy. Where is it located? Do you take coupons? 👽👽👽

Between Brooklyn Heights and lower Manhattan. And yes, there was a coupon that stated valid 3/7/2025. But you and almost everyone else understood it to mean that day only, so too late

[Bwanajim]

STUPID way to run a business, especially now with the Internet. Look up how much business he probably lost over a pizza that cost him maybe $10 to make.
I owed a dry cleaners in Fort Lauderdale for 40 years, one of the largest in the area. Whenever the customer had a problem, I refunded their money no questions asked, just smart business.

[Rainger99]

True. The coupon was only valid on that specific day, and the original poster should have realized that.


The waitress should also have realized that it had expired.

[fdpaq0580]

About the coupon. I did not see it so I can't be certain, but in the past I have seen coupons that had a "starting" date, but no official ending date. Like "chuming" for fish, you don't to catch all the fish on that one day, but as long as the chum lasts it will continue to attract fish (customers). I have also seen coupons that are good for one day. But, unless the coupon states month/day/ year ONLY, how can you be certain what the rules are. Coupons was, imo, open to question. Customer asked the employee who accepted the coupon as valid. If customer had paid cash and received a receipt, the deal would have been complete. If the employee was in error, manager would have no argument with customer. Management was at fault for inadequacy in training.
Coupons need to be clear, concise, complete in conveying information about the offer. If there is any ambiguity at all, somebody will get it wrong.

As to the post being real or accurate? Maybe. Maybe not. I wasn't there.

[fdpaq0580]

Between Brooklyn Heights and lower Manhattan. And yes, there was a coupon that stated valid 3/7/2025. But you and almost everyone else understood it to mean that day only, so too late

Damn! Always a bridesmaid...

😄😉