View Full Version : Tire Choice - Colony
john1006
03-16-2025, 12:28 PM
On Friday, March 14th I had an appointment to have a tire repaired on my SUV. I made the appointment Thursday and advised the service writer that there was a nail in the front left tire. I arrived about 20 minutes early and checked in. About 10 minutes after the appointed time I asked why other vehicles were being serviced while I waited. Was advised that it was like a doctor's office, sometimes things take longer and we had to wait. After waiting for about 1.5 hours my car was taken into the shop. Several minutes later I noticed that my car was on a lift and the hood was open. When ask why the hood was open I was advised that it was their policy to inspect all vehicles prior to completing repairs. My response was that I just wanted the tire to be repaired, no inspection was necessary. (the vehicle was recently serviced by a Honda dealer and the tires were rotated) They insisted that their policy required that the complete the inspection due to potential liability issues. After a brief discussion they completed their inspection and began work on the tire. Several minutes later the technician doing the work came to the office area to advise the service writer that the tire had two nails and further that the wear was uneven and there was dry rot. A few minutes later a "senior" technician invited me to the service area to show me the uneven wear (non-existent), and the dry rot (also non-existent). He then advised me that they could not repair the tire and further that I needed four new tires. Using somewhat colorful language I advised them to remount the tire and return my vehicle to me. Several minutes later the technician drove my car out to the parking area where I was waiting. Based on the recommendations of another customer at Tire Choice I took my car to Sumter Tire on Rte 301. I was greeted in the parking lot by a technician, advised him that my tire had two nails in it. He directed me to a space near the building, used a hydraulic jack to lift the wheel, patched the two holes and I was out of there in about 20 minutes. Be careful where you take your car, some unscrupulous service companies target seniors and especially senior ladies. But that is another story.
JohnN
03-16-2025, 12:45 PM
There are other threads about how awful Tire Choice, Colony is. I have had a truly bad experience there, too.
Stay away is my advice.
retiredguy123
03-16-2025, 01:09 PM
I agree. I stopped going to Tire Choice years ago because of dishonest practices.
But I have also stopped going to Sumter Tire because of high prices. I saved $900 by using another shop to replace an AC compressor. If you need an expensive auto repair, you better shop around before hiring Sumter Tire.
CFrance
03-16-2025, 02:28 PM
I agree. I stopped going to Tire Choice years ago because of dishonest practices.
But I have also stopped going to Sumter Tire because of high prices. I saved $900 by using another shop to replace an AC compressor. If you need an expensive auto repair, you better shop around before hiring Sumter Tire.
Who did you use, and is he still in business? We used to use Bobby at AcuTech on 301, but they didn't renew his lease and put up a storage facility.
We never found out if he's still in business somewhere. He did excellent work at very fair prices.
Tvflguy
03-16-2025, 02:31 PM
There are other threads about how awful Tire Choice, Colony is. I have had a truly bad experience there, too.
Stay away is my advice.
I’m surprised that this place is still in business. After all the horrible stories here and other media, I would think they would be investigated. Like one of those hidden camera tv shows in the past. I hate to hear when people are taken advantage of, esp seniors like us. It’s criminal. I would never go there for any reason. Surprised there are not boycotts or people with signs outside….
retiredguy123
03-16-2025, 02:33 PM
Who did you use, and is he still in business? We used to use Bobby at AcuTech on 301, but they didn't renew his lease and put up a storage facility.
We never found out if he's still in business somewhere. He did excellent work at very fair prices.
I used Michael's Auto in Fruitland Park. His price for a new AC compressor was $1,500. Wildwood Tire and Firestone also quoted $1,500. The Sumter Tire price was $2,400. They were also higher on a price for new tires and an AGM battery.
bobeaston
03-17-2025, 04:10 AM
Wildwood Tire, near the intersection of 44 and 301. Not only excellent tire service, but other general automotive service as well ... and they only do what you ask. I started at Wildwood with the exact problem you had. They fixed that tire quickly and got me on my way.
Ignatz
03-17-2025, 05:10 AM
I went to Sumter Tire for an oil change and they did just fine.
The nice lady did suggest for me to buy four tires due to dry rot and abnormal wear but she was not pushy or anything.
If anything she has me monitoring tire wear and air pressure on a regular basis.
I will definitely keep going there for auto work.
Angelhug52
03-17-2025, 05:30 AM
On Friday, March 14th I had an appointment to have a tire repaired on my SUV. I made the appointment Thursday and advised the service writer that there was a nail in the front left tire. I arrived about 20 minutes early and checked in. About 10 minutes after the appointed time I asked why other vehicles were being serviced while I waited. Was advised that it was like a doctor's office, sometimes things take longer and we had to wait. After waiting for about 1.5 hours my car was taken into the shop. Several minutes later I noticed that my car was on a lift and the hood was open. When ask why the hood was open I was advised that it was their policy to inspect all vehicles prior to completing repairs. My response was that I just wanted the tire to be repaired, no inspection was necessary. (the vehicle was recently serviced by a Honda dealer and the tires were rotated) They insisted that their policy required that the complete the inspection due to potential liability issues. After a brief discussion they completed their inspection and began work on the tire. Several minutes later the technician doing the work came to the office area to advise the service writer that the tire had two nails and further that the wear was uneven and there was dry rot. A few minutes later a "senior" technician invited me to the service area to show me the uneven wear (non-existent), and the dry rot (also non-existent). He then advised me that they could not repair the tire and further that I needed four new tires. Using somewhat colorful language I advised them to remount the tire and return my vehicle to me. Several minutes later the technician drove my car out to the parking area where I was waiting. Based on the recommendations of another customer at Tire Choice I took my car to Sumter Tire on Rte 301. I was greeted in the parking lot by a technician, advised him that my tire had two nails in it. He directed me to a space near the building, used a hydraulic jack to lift the wheel, patched the two holes and I was out of there in about 20 minutes. Be careful where you take your car, some unscrupulous service companies target seniors and especially senior ladies. But that is another story.
Wow! I pulled in to the drive waty there with a total flat. . So very nice! The gentleman in the garage took a look,said simply let's get the spare on and get you on the way. I have tire insurance and wanted to go to my dealer.i never even got to the office to sign in. Sounds like the employees you encountered were having a bad day.For the record...Sumter on 301 is wonderful,they fixed a few tires for me years ago.That day Colony was around the block from where the flat occurred.
rsmurano
03-17-2025, 05:30 AM
I went to colony to get 4 new tires and then went to Sumter tire and they were hundreds cheaper. I usually go to Sumter tire for my oil changes and tire work.
La lamy
03-17-2025, 05:54 AM
Tire Choice on 441 in Lady Lake tried to up-sale me too. First it was my power steering (not a problem), then it was the tire puncture wasn't repairable and I needed new tires. They were one year old!!! Told them I was going somewhere else and they tried to keep my car's specific lug nut which I made sure to check was back in my spare tire area. Scums. Of course I was able to get it repaired at Honda dealership and it's been fine for over a year.
jimbomaybe
03-17-2025, 06:01 AM
[QUOTE=Tvflguy;2416560]I’m surprised that this place is still in business. After all the horrible stories here and other media, I would think they would be investigated. Like one of those hidden camera tv shows in the past. I hate to hear when people are taken advantage of, esp seniors like us. It’s criminal. I would never go there for any reason. Surprised there are not boycotts or people with signs outside….[/QUOTE
Being something of a cynic I think the reason that little is done to control predatory businesses is because the governmental agencies that control business licenses receive no support to do so. Our politicians live on donations, business groups and interests make large donations. Try to find out how many business licenses have been revoked for fraudulent practices ? connect the dots
JoelJohnson
03-17-2025, 06:27 AM
Who did you use, and is he still in business? We used to use Bobby at AcuTech on 301, but they didn't renew his lease and put up a storage facility.
We never found out if he's still in business somewhere. He did excellent work at very fair prices.
I used him also and miss him too!
eeroger
03-17-2025, 06:30 AM
I used Michael's Auto in Fruitland Park. His price for a new AC compressor was $1,500. Wildwood Tire and Firestone also quoted $1,500. The Sumter Tire price was $2,400. They were also higher on a price for new tires and an AGM battery.
They are also more expensive than the Chevy dealer on SR 44 for an oil change. After reading all the great recommendations re: Sumter Tire I brought my vehicle in for an oil change & discovered that it was $29 more expensive than the dealer price.
yporter
03-17-2025, 06:39 AM
On Friday, March 14th I had an appointment to have a tire repaired on my SUV... took my car to Sumter Tire on Rte 301. I was greeted in the parking lot by a technician, advised him that my tire had two nails in it. He directed me to a space near the building, used a hydraulic jack to lift the wheel, patched the two holes and I was out of there in about 20 minutes. Be careful where you take your car, some unscrupulous service companies target seniors and especially senior ladies. But that is another story.
We found a metal piece in our car tire last week and AAA gave us two recommendations (Expert Auto Center in Fruitland Park and Accurso Auto in Oxford). I called both, and since Expert picked up their phone (Accurso went to voicemail) we tried them. They were extremely responsive, said come on over, took a look immediately and removed the metal shard then advised my husband that it wasn't deep enough to need a patch and didn't even charge him. We will definitely go back when we need other services. Very refreshing; honest, quick, and absolutely no upselling!
Expert Auto Center
3487 Highway 27
Fruitland Park, Fl. 34731
352-315-1212
Gingerstar
03-17-2025, 06:53 AM
On Friday, March 14th I had an appointment to have a tire repaired on my SUV. I made the appointment Thursday and advised the service writer that there was a nail in the front left tire. I arrived about 20 minutes early and checked in. About 10 minutes after the appointed time I asked why other vehicles were being serviced while I waited. Was advised that it was like a doctor's office, sometimes things take longer and we had to wait. After waiting for about 1.5 hours my car was taken into the shop. Several minutes later I noticed that my car was on a lift and the hood was open. When ask why the hood was open I was advised that it was their policy to inspect all vehicles prior to completing repairs. My response was that I just wanted the tire to be repaired, no inspection was necessary. (the vehicle was recently serviced by a Honda dealer and the tires were rotated) They insisted that their policy required that the complete the inspection due to potential liability issues. After a brief discussion they completed their inspection and began work on the tire. Several minutes later the technician doing the work came to the office area to advise the service writer that the tire had two nails and further that the wear was uneven and there was dry rot. A few minutes later a "senior" technician invited me to the service area to show me the uneven wear (non-existent), and the dry rot (also non-existent). He then advised me that they could not repair the tire and further that I needed four new tires. Using somewhat colorful language I advised them to remount the tire and return my vehicle to me. Several minutes later the technician drove my car out to the parking area where I was waiting. Based on the recommendations of another customer at Tire Choice I took my car to Sumter Tire on Rte 301. I was greeted in the parking lot by a technician, advised him that my tire had two nails in it. He directed me to a space near the building, used a hydraulic jack to lift the wheel, patched the two holes and I was out of there in about 20 minutes. Be careful where you take your car, some unscrupulous service companies target seniors and especially senior ladies. But that is another story.
On the "flip" side, when I had a nail in my tire, the Tire Choice off 466 repaired the tire within 15 minutes and no charge.
zummy
03-17-2025, 06:56 AM
Who did you use, and is he still in business? We used to use Bobby at AcuTech on 301, but they didn't renew his lease and put up a storage facility.
We never found out if he's still in business somewhere. He did excellent work at very fair prices. Bobby’s wife works at tire choice, highly recommend them
JRcorvette
03-17-2025, 07:11 AM
There is so much information and reports about how bad this Tire Store is. Who do people keep going there???
ron32162
03-17-2025, 07:31 AM
Same experience year ago. Stay away
Rocksnap
03-17-2025, 07:34 AM
I went to Sumter Tire for an oil change and they did just fine.
The nice lady did suggest for me to buy four tires due to dry rot and abnormal wear but she was not pushy or anything.
If anything she has me monitoring tire wear and air pressure on a regular basis.
I will definitely keep going there for auto work.
New to TV. Used Sumter Tire for a routine tire rotation and oil change, with me supplying the oil/filter.
I was charged $20 for the rotation, $40 for the oil change. NEVER AGAIN!
And the service took them far to long, after the tech had taken my car for the service.
My old shop charged $20 for that exact service. As I payed for their time.
Sumter Tire could have had a long term customer. But not at those prices.
Grill Meister
03-17-2025, 07:45 AM
WALMART..........Great work and reasonable!!
Harold.wiser
03-17-2025, 08:56 AM
Thank you for sharing your experience with both places. I definitely know where I'll go when I need tire service!
Micizel
03-17-2025, 09:03 AM
My husband just had this very same experience there a few weeks ago. One nail in the tire. They said they had to inspect the car. He thought maybe a general visual inspection. They take it back and then he noticed the hood open and they were removing one of the filters. Then he saw them put up on the lift and start looking at the underside. He went over and asked what they were doing that he just wants the nail taken out and tire patched/plugged. They said it’s policy to inspect. He didn’t want them touching anything else. Who knows what they’re doing? He didn’t feel right about the situation. And he suspected they would tell him he needs 4 new tires. He immediately told them to take it down off the lift and give the keys back. After some heated back and forth with the service manager he got the keys back and left. I can’t remember if they charged him for anything. He went to another place. They took a look at the tire and had no problem fixing it with a plug. He’ll never go back to Colony Tire Choice.
Sgt Ed
03-17-2025, 09:29 AM
On Friday, March 14th I had an appointment to have a tire repaired on my SUV. I made the appointment Thursday and advised the service writer that there was a nail in the front left tire. I arrived about 20 minutes early and checked in. About 10 minutes after the appointed time I asked why other vehicles were being serviced while I waited. Was advised that it was like a doctor's office, sometimes things take longer and we had to wait. After waiting for about 1.5 hours my car was taken into the shop. Several minutes later I noticed that my car was on a lift and the hood was open. When ask why the hood was open I was advised that it was their policy to inspect all vehicles prior to completing repairs. My response was that I just wanted the tire to be repaired, no inspection was necessary. (the vehicle was recently serviced by a Honda dealer and the tires were rotated) They insisted that their policy required that the complete the inspection due to potential liability issues. After a brief discussion they completed their inspection and began work on the tire. Several minutes later the technician doing the work came to the office area to advise the service writer that the tire had two nails and further that the wear was uneven and there was dry rot. A few minutes later a "senior" technician invited me to the service area to show me the uneven wear (non-existent), and the dry rot (also non-existent). He then advised me that they could not repair the tire and further that I needed four new tires. Using somewhat colorful language I advised them to remount the tire and return my vehicle to me. Several minutes later the technician drove my car out to the parking area where I was waiting. Based on the recommendations of another customer at Tire Choice I took my car to Sumter Tire on Rte 301. I was greeted in the parking lot by a technician, advised him that my tire had two nails in it. He directed me to a space near the building, used a hydraulic jack to lift the wheel, patched the two holes and I was out of there in about 20 minutes. Be careful where you take your car, some unscrupulous service companies target seniors and especially senior ladies. But that is another story.
I had the same experience at the 466 area store. I went out of the wait area and around the back to view the service area. Saw my vehicles on a lift and all 4 tires removed. I went back in and asked what the h. was going on.Got the same story, I let them know I was retired from the business and their explanation was a B/S story. I directed them to put the vehicle back together and left to never return. Their liability claim is bogus to say the least.
SoxOfRed
03-17-2025, 10:01 AM
It may be too far (Ocala) but I've had consistently great experiences at Discount tire. Great service, reasonable prices, not trying to "upsell", etc. I had a nail cause a leak and, even though the tires weren't purchased from them, they repaired it at no charge. I've been with them many years now...so far with a few cars, a couple states, and they have been good to work with every time and every location.
Stu from NYC
03-17-2025, 10:57 AM
New to TV. Used Sumter Tire for a routine tire rotation and oil change, with me supplying the oil/filter.
I was charged $20 for the rotation, $40 for the oil change. NEVER AGAIN!
And the service took them far to long, after the tech had taken my car for the service.
My old shop charged $20 for that exact service. As I payed for their time.
Sumter Tire could have had a long term customer. But not at those prices.
We have had good experience at Sumter. Was oil change regular oil or synesthetic?
polirudb
03-17-2025, 02:19 PM
I discovered a slow leak in one of my tires two weeks ago while driving in Lady Lake. I called Sam's Club while I was at an appointment, Sam's Club tire department is impossible to reach by phone. Left a message and still have not received a call back. Drove across the street to BJ's, the mechanic told me I would have to come back in a couple of hours to get it fixed. He quoted me "about $45.00" to fix the leak. Drove to Sumter Tire south on my way home, told them of the situation and the fact that I had to pick up a family member in an hour, they took me right in, fixed the plug, and charged me $25.00. In and out in just a little over 30 minutes. Great service, fair price, nice people, newly remodeled (since the last time I was there) comfortable waiting area.
birdawg
03-17-2025, 04:18 PM
Tire Choice Colony I can’t believe that they stay in business.
mikempp
03-17-2025, 11:34 PM
Been a few years ago at the same tire choice I had my from wheels aligned, next day drove to Ohio, got an oil change at a Firestone, they showed me my rack and pinion was bad, about an inch of sloop, I told them should they have caught that with the wheel alignment. The guy laughed said they took me. I haven’t been back since.
Rande
03-18-2025, 07:09 AM
On Friday, March 14th I had an appointment to have a tire repaired on my SUV. I made the appointment Thursday and advised the service writer that there was a nail in the front left tire. I arrived about 20 minutes early and checked in. About 10 minutes after the appointed time I asked why other vehicles were being serviced while I waited. Was advised that it was like a doctor's office, sometimes things take longer and we had to wait. After waiting for about 1.5 hours my car was taken into the shop. Several minutes later I noticed that my car was on a lift and the hood was open. When ask why the hood was open I was advised that it was their policy to inspect all vehicles prior to completing repairs. My response was that I just wanted the tire to be repaired, no inspection was necessary. (the vehicle was recently serviced by a Honda dealer and the tires were rotated) They insisted that their policy required that the complete the inspection due to potential liability issues. After a brief discussion they completed their inspection and began work on the tire. Several minutes later the technician doing the work came to the office area to advise the service writer that the tire had two nails and further that the wear was uneven and there was dry rot. A few minutes later a "senior" technician invited me to the service area to show me the uneven wear (non-existent), and the dry rot (also non-existent). He then advised me that they could not repair the tire and further that I needed four new tires. Using somewhat colorful language I advised them to remount the tire and return my vehicle to me. Several minutes later the technician drove my car out to the parking area where I was waiting. Based on the recommendations of another customer at Tire Choice I took my car to Sumter Tire on Rte 301. I was greeted in the parking lot by a technician, advised him that my tire had two nails in it. He directed me to a space near the building, used a hydraulic jack to lift the wheel, patched the two holes and I was out of there in about 20 minutes. Be careful where you take your car, some unscrupulous service companies target seniors and especially senior ladies. But that is another story.
I purchased tires via tire rack and had them shipped to Colony. I had a appt and even asked if the time I chose was a busy time for the shop. Big mistake. After 3 hrs, I was told I needed rotors and other work worth over 2k. The mechanic told me it was a recommendation every 50k. I have never replaced rotors in any of my cars. I think the guy doing the inspection must make commissions on the repairs he sells. Of course, I refused and made my thoughts vocal to the desk guy.
I usually use Sumter Tire. Big mistake not having them shipped the tires there. I would have been in and out in less than an hour. That’s what I get for trying to save a few dollars.
Stu from NYC
03-18-2025, 08:03 AM
I purchased tires via tire rack and had them shipped to Colony. I had a appt and even asked if the time I chose was a busy time for the shop. Big mistake. After 3 hrs, I was told I needed rotors and other work worth over 2k. The mechanic told me it was a recommendation every 50k. I have never replaced rotors in any of my cars. I think the guy doing the inspection must make commissions on the repairs he sells. Of course, I refused and made my thoughts vocal to the desk guy.
I usually use Sumter Tire. Big mistake not having them shipped the tires there. I would have been in and out in less than an hour. That’s what I get for trying to save a few dollars.
I prefer buying tires from shop doing repair work. They have a bigger interest in keeping you as a customer.
chuckpedrey
03-18-2025, 08:17 AM
I have used Quality Tire, a block from 441/27 on 466, for 20 years. Friendly, knowledgeable, efficient and honest. Open Monday - Thursday from 8 - 4:30. At first glance the place looks to be an old Florida cracker owned property that you want nothing to do with. Give it a shot - you will be pleasantly surprised.
kingofbeer
03-18-2025, 08:24 AM
I have used Quality Tire, a block from 441/27 on 466, for 20 years. Friendly, knowledgeable, efficient and honest. Open Monday - Thursday from 8 - 4:30. At first glance the place looks to be an old Florida cracker owned property that you want nothing to do with. Give it a shot - you will be pleasantly surprised.
Any opinions on Pep Boys? Purchased 4 new tires from a local warehouse club and they scratched one of the wheels. Honestly, I do not have any confidence on any local shop here.
WingedFoot78
03-18-2025, 08:29 AM
.........and that's why I'll never go near that place, again.
Taekwondo
03-18-2025, 09:08 AM
Years ago I had a 300 Chrysler in for an oil change before going on a trip. When leaving my home this morning my wife noticed a good amount of oil was on the garage floor,she called me immediately & told me so I cut the engine noticed a oil trail behind me & the dip stick registered “0” Had to have the car towed to a shop & found out Tire Choice never tightened the filter or oil pan nut. 300 Chrysler engine could have been a disaster if this wasn’t handled properly. When complained to Tire Choice all I got was a shoulder shrug ..
Normal
03-18-2025, 01:57 PM
We like Mavis off of 466
jrref
03-19-2025, 07:10 AM
I passed by Tire Choice yesterday. It looked "packed", like a mad house where they were giving something away for free. Why do people keep going there?
JohnN
03-19-2025, 07:29 AM
I passed by Tire Choice yesterday. It looked "packed", like a mad house where they were giving something away for free. Why do people keep going there?
I'd guess everyone goes there -- once
Arlington2
03-19-2025, 07:47 AM
I guess it is game on for Tire Choice bashing. Typical for this site. I have had several positive experiences with them. One is I discovered a low tire pressure light which turned out to be a nail just before heading to MCO for a flight. TC quickly repaired the tire and sent me on my way to catch our flight. Another is I was unable to change a brake light in my SUV so I took my new bulb and went to them and they quickly installed it for no charge (I did tip the mechanic). Another is I needed new tires (my choice) and they matched the Sam's Club price.
jrref
03-19-2025, 01:32 PM
I had a situation last year where I wanted my tires rotated. I told the person at the register that my tires were fine and still had enough tread, that I was going to change them next year. After about 30 minutes in the waiting room, the tech comes out to show me that my tires were worn out and didn't meet safety standards. On closer examination I discovered they had put someone elses worn out old tires on my car! I was fortunate that I spotted my tires in the corner of the shop and made them put them back on my car. Needless to say I drove away without balanced tires since they took off the balancing weights. The manager didn't know what to say.
I've heard stories where customers marked their tires to make sure they were rotated only to find out they weren't.
MorTech
03-19-2025, 02:59 PM
Stay away from franchised shops...They are almost always a den of thieves.
Wildwood tire is good as well but they are always busy.
Tvflguy
03-19-2025, 03:54 PM
I had a situation last year where I wanted my tires rotated. I told the person at the register that my tires were fine and still had enough tread, that I was going to change them next year. After about 30 minutes in the waiting room, the tech comes out to show me that my tires were worn out and didn't meet safety standards. On closer examination I discovered they had put someone elses worn out old tires on my car! I was fortunate that I spotted my tires in the corner of the shop and made them put them back on my car. Needless to say I drove away without balanced tires since they took off the balancing weights. The manager didn't know what to say.
I've heard stories where customers marked their tires to make sure they were rotated only to find out they weren't.
This sham shop should be investigated and prosecuted. I’d love to go there and have someone video all their crap with a hidden camera. Bring it to the atty general.
Stu from NYC
03-19-2025, 04:21 PM
I guess it is game on for Tire Choice bashing. Typical for this site. I have had several positive experiences with them. One is I discovered a low tire pressure light which turned out to be a nail just before heading to MCO for a flight. TC quickly repaired the tire and sent me on my way to catch our flight. Another is I was unable to change a brake light in my SUV so I took my new bulb and went to them and they quickly installed it for no charge (I did tip the mechanic). Another is I needed new tires (my choice) and they matched the Sam's Club price.
Read the thread and do you really think tire choice is a reputable dealer?
Arlington2
03-19-2025, 08:43 PM
Read the thread and do you really think tire choice is a reputable dealer?
I guess I must be an anomaly. Positive experiences.
biker1
03-20-2025, 08:02 AM
I bought golf cart tires at Tire Choice. They had a good price, gave me an appointment, and installed them quickly and without any drama. They also didn't over torque the lug nuts.
I guess I must be an anomaly. Positive experiences.
yankygrl
03-20-2025, 12:13 PM
On Friday, March 14th I had an appointment to have a tire repaired on my SUV. I made the appointment Thursday and advised the service writer that there was a nail in the front left tire. I arrived about 20 minutes early and checked in. About 10 minutes after the appointed time I asked why other vehicles were being serviced while I waited. Was advised that it was like a doctor's office, sometimes things take longer and we had to wait. After waiting for about 1.5 hours my car was taken into the shop. Several minutes later I noticed that my car was on a lift and the hood was open. When ask why the hood was open I was advised that it was their policy to inspect all vehicles prior to completing repairs. My response was that I just wanted the tire to be repaired, no inspection was necessary. (the vehicle was recently serviced by a Honda dealer and the tires were rotated) They insisted that their policy required that the complete the inspection due to potential liability issues. After a brief discussion they completed their inspection and began work on the tire. Several minutes later the technician doing the work came to the office area to advise the service writer that the tire had two nails and further that the wear was uneven and there was dry rot. A few minutes later a "senior" technician invited me to the service area to show me the uneven wear (non-existent), and the dry rot (also non-existent). He then advised me that they could not repair the tire and further that I needed four new tires. Using somewhat colorful language I advised them to remount the tire and return my vehicle to me. Several minutes later the technician drove my car out to the parking area where I was waiting. Based on the recommendations of another customer at Tire Choice I took my car to Sumter Tire on Rte 301. I was greeted in the parking lot by a technician, advised him that my tire had two nails in it. He directed me to a space near the building, used a hydraulic jack to lift the wheel, patched the two holes and I was out of there in about 20 minutes. Be careful where you take your car, some unscrupulous service companies target seniors and especially senior ladies. But that is another story.
I stopped using them several years ago due to the same type of practices. I have been using Wildwood Tire on 44 since. Great service and knowledgeable staff
jimbomaybe
03-20-2025, 02:19 PM
This sham shop should be investigated and prosecuted. I’d love to go there and have someone video all their crap with a hidden camera. Bring it to the atty general.
My understanding of Florida law regarding making recording would not let you do that without the permission of those being recorded, nice idea though, next time you shop for a new car tell the salesperson you want to record the conversation , good luck finding dealership that will go along with that , over all I think Florida recording laws are to restrictive
Sensei
03-21-2025, 03:42 AM
Each and every experience at Colony Tire Choice has been positive. Ty and the technicians have been thorough, courteous, and forthcoming. Indeed, there have been repair issues that had them send me to a dealer for resolution.
mkoss
04-03-2025, 10:30 AM
Got a flat on the turnpike yesterday. Not a fun experience on that crazy racetrack. Had road service change out to the spare. Took my car to Wildwood Tire (44 near 301) this morning. Within 20 minutes, they repaired my flat tire, took off the spare and returned it to the housing under the vehicle, and reinstalled the repaired tire. $31 total. I'll be a return customer for sure. Great service at a fair price. Thank you Wildwood Tire!
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