View Full Version : Please explain to me like I'm 12, why I should fire Fidelity, EJ, etc.
AMB444
03-22-2025, 08:36 PM
Above ^
I have an accounting degree and can apply myself if I need to. (I'm at that age that I don't want to)
What are the advantages of keeping a "keeper" of investments.
So far I like my "investment person". But willing to listen to you educated folk.
Thank you in advance for not being overly condescending, like this forum tends to lean towards.
TIA
Stu from NYC
03-22-2025, 09:17 PM
How long have you been dealing with Fidelity and how are the results?
Some of my investments are there and they have done very well over the years
AMB444
03-22-2025, 09:25 PM
How long have you been dealing with Fidelity and how are the results?
Some of my investments are there and they have done very well over the years
30 years. Not sure how they compare.
manaboutown
03-22-2025, 09:52 PM
I gave up on Fidelity many years ago and use Schwab and Vanguard.
AMB444
03-22-2025, 10:02 PM
I gave upon Fidelity many years ago and use Schwab and Vanguard.
Thank you!
AMB444
03-22-2025, 10:15 PM
I gave upon Fidelity many years ago and use Schwab and Vanguard.
Yes, I get it. Why did you switch to Schwab and Vanguard?
Thanks
sseckar
03-23-2025, 04:18 AM
Most "investment guys" do the job of periodically rebalancing your portfolio based on objectives/guidelines that you define, and may offer suggestions/solutions to minimizing tax impact of capital gains and/or RMDs. You can do all that yourself and do your own research on your investments if you want (you indicated that you do not want to). I test drove an investments guy with a portion of my assets but over several years I was generating better returns (doing the work myself) than him, so paying him roughly the 1% fee wasn't worth it, so I fired him (you still will have your investments at a place like Fidelity, Schwab, Vanguard, but there's no cost to that). If you don't understand the value, and costs, of what your investment guy is doing for you, then you should have him explain it to you, and then decide if you want to do the work yourself. There are cheaper "robo" advisor options (Wealthfront, Betterment, SoFi, etc.) where rebalancing, etc. is done in automated fashion. They charge less (.25% vs. 1 to 1.5%) than typical investment guys. You may want to look into that also.
AMB444
03-23-2025, 04:29 AM
Most "investment guys" do the job of periodically rebalancing your portfolio based on objectives/guidelines that you define, and may offer suggestions/solutions to minimizing tax impact of capital gains and/or RMDs. You can do all that yourself and do your own research on your investments if you want (you indicated that you do not want to). I test drove an investments guy with a portion of my assets but over several years I was generating better returns (doing the work myself) than him, so paying him roughly the 1% fee wasn't worth it, so I fired him (you still will have your investments at a place like Fidelity, Schwab, Vanguard, but there's no cost to that). If you don't understand the value, and costs, of what your investment guy is doing for you, then you should have him explain it to you, and then decide if you want to do the work yourself. There are cheaper "robo" advisor options (Wealthfront, Betterment, SoFi, etc.) where rebalancing, etc. is done in automated fashion. They charge less (.25% vs. 1 to 1.5%) than typical investment guys. You may want to look into that also.
This is great info, thanks!!
BillHitz
03-23-2025, 05:37 AM
I could do it myself and really enjoy it but I use a flat fixed fee advisor because odds are I will die before my wife and I want her to have someone she can depend on and trust and not have to worry about it. I also like the portal tools he provides that can give all kinds of reports and different ways to analyze your portfolio.
Cliff Fr
03-23-2025, 05:42 AM
This thread has me wondering when AI will be used to manage an investment portfolio. :)
AMB444
03-23-2025, 05:47 AM
This thread has me wondering when AI will be used to manage an investment portfolio. :)
Wow, that would interesting for sure!
stevecmo
03-23-2025, 05:50 AM
I'm sure you've heard of the 4% rule. Simply stated, you can withdraw 4% of your assets every year and not run out of money. Most advisors take 1 to 1.5% of assets under management (AUM). That means you're giving up a minimum of 25% of your 4%!
I would suggest that you visit bogleheads.org and look around. Their Wiki will explain a lot of things. There is a forum where you can ask any questions. Everything is there that you need to self direct.
Hope that helps.
Nevinator
03-23-2025, 05:59 AM
I maintained an account at Fidelity for over 33 years. During that time I also held assets at JP Morgan Chase later moving those to Edward Jones and eventually moving everything to Fidelity. I managed everything myself in the 90’s and early 2000’s, but as my portfolio grew I felt like I needed professional advice. What I found was disappointing overall. Like others have said, the returns I received weren’t significantly out of tolerance +/- from the S&P for any given year. When I first moved from Chase to Edward Jones I had a very seasoned adviser who had been in the field for more than 35 years. He’d seen market changes, recessions, etc. Overall, he was a very good adviser. He retired after I had been with him about 3 years. My account was given to a brand new adviser who had recently finished training with Ed Jones and shadowed my former adviser for about a year. He initially gave me good service because I was one of his larger clients at the time but as time passed he gained new more affluent clients and I found that aside from an annual review, I didn’t hear from him unless I felt I needed something.
In 2017 I moved all my assets to Fidelity. Same level of service with investment choices mirroring my risk tolerance. Returns were average and I was paying about 1% per year as a management fee. In 2020 Covid hit. The markets initially tanked and my accounts suffered greatly. I spoke to my adviser seeking words of wisdom that would magically improve my net worth. The advice was typical: “Ride it out. Over the long term market returns have always outpaced inflation.” I was now retired and had more time on my hands so I decided it was time to quit paying people for following simple mutual fund and ETF fund selections. I fired my adviser and started managing things myself. I participated in some online webinars about options trading and watched many YouTube videos on the topic. I got approved for options trading on my accounts and started using ActiveTraderPro, Fidelity’s in house trading platform. I did this until recently.
Fidelity had me classified as an Active Trader VIP. In late 2024 I asked Fidelity for some assistance with reviewing some estate documents (one of their services) and I was told it would take two months to get an appointment. Unsatisfactory in my opinion, but I waited. I called them a couple of months later to follow up and discovered that nothing had been scheduled and they asked me to once again explain to them what I needed. That was enough for me…
I moved all of my assets to Charles Schwab. They use a trading platform called “Think or Swim” that is truly phenomenal. It runs circles around the Fidelity Investments platform and allows me to develop custom scripts and studies for evaluating stock trades. No fees for stock purchases. Small fees for options trades.
In summary, I’ve had both good and bad years doing this, but at the end of the day I am the master of my own universe with respect to having control over my account management. I do not pay thousands in adviser fees and can still call Schwab anytime I need for free advice. Lots of Schwab tutorials on YouTube. I highly recommend that anyone with half a brain and a little time on their hands learn more about managing their own finances and do it themselves.
Does anyone really think that the adviser “truly” cares whether you make money or not? They get paid whether your account goes up or down. Think of this like Bacon and Eggs. The adviser is the chicken and you’re the pig. The chicken is involved, the pig is invested. Good luck.
Ignatz
03-23-2025, 06:00 AM
I have enough pride to admit that I am not strong as I should be with investments and market savvy to manage our own portfolio. Thus we leave it in the hands of a trusted expert.
Sure it costs us fees, but we’re still doing well and I don’t have to deal with the nagging question of whether MY choices are killing our finances.
But that’s just me…
ltcdfancher
03-23-2025, 06:21 AM
I could do it myself and really enjoy it but I use a flat fixed fee advisor because odds are I will die before my wife and I want her to have someone she can depend on and trust and not have to worry about it. I also like the portal tools he provides that can give all kinds of reports and different ways to analyze your portfolio.
I agree with this statement. I have used Creative Planning for six (?) years. Their compensation model charges a percentage of assets under management (AUM). My wife likes the guy that is the face of the company to us. He has two tasks: hold my wife’s hand upon my demise; and, talk me off the ledge when I’m about to do something stupid with our investments. If he were to leave, then we’d probably move to a fee-for-service advisor. I’ve found a guy in the Florida panhandle (we just moved from there) who I like. I had him run some numbers to get a second opinion on our move to The Villages.
I have used Edward Jones and Fisher Investment. The former was a disaster (hired EJ in 2005). The latter was fantastic, but I was searching for lower fees.
BlueStarAirlines
03-23-2025, 06:28 AM
I gave upon Fidelity many years ago and use Schwab and Vanguard.
I just switched from Vanguard to Fidelity. I manage my own investments, so my criticism of Vanguard was with their IT system.
I feel like Fidelity has a more robust research platform and is easier to use. Vanguard has been on a cost cutting push for the past few years and it looks like their computer system has taken a large part of the brunt of that push with some much needed upgrades delayed. For me, it wasn't any one issue, event or feature that pushed me to Fidelity but there was enough little things.
I have no thoughts on the advisor side of things except from watching Merrill Lynch manage my mother's investments...the 1% they are taking for their "services" are criminal. Stay away from them!
opinionist
03-23-2025, 06:31 AM
I have had bad experiences with investment advisors. It is like going to a car dealership and asking for the best car. The best car is always something on their lot. Investment advisors focus on what they have available to sell and what their superiors tell them to promote. I wanted to move some investments from a retirement plan into precious metals, but I was told it was "not appropriate." I decided to diversify my portfolio and transfer money out of an IRA into a Roth IRA by doing it myself. After I retired, I moved the remainder of my IRA into another IRA that aligns with my investment philosophy.
woodwright
03-23-2025, 06:39 AM
I could do it myself and really enjoy it but I use a flat fixed fee advisor because odds are I will die before my wife and I want her to have someone she can depend on and trust and not have to worry about it. I also like the portal tools he provides that can give all kinds of reports and different ways to analyze your portfolio.
Would you say what advisor you use?
LoisR
03-23-2025, 06:40 AM
Why pay someone to "watch" your money while any of the major brokerage houses offer similar services and/or diverse funds to use.
Altavia
03-23-2025, 06:58 AM
One advantage is if some day we no longer have the mental capacity to properly manage our investmens,, there's someone to help.
vintageogauge
03-23-2025, 07:09 AM
We switched over to Fisher Investments about 5 years ago and after setting up our accounts we have never changed a thing. The folks at Fisher make all the changes in buying, selling, switching, etc, we pay our 1-1/4% with no additional fees and let them handle everything. So far we are more than happy with the results and ken Fisher has made some amazing forecasts regarding the various markets. They may not be for everyone but for us, not being educated in investing, they were/are exactly what we need/needed.
bragones
03-23-2025, 07:17 AM
Fidelity offers the ability to build your own investment plan for free. On fidelity.com, select "Planning and Advice" from the top tool bar and then "Build your free plan". Fidelity doesn't like to advertise this but I've used in the past with good results. You must have an account with Fidelity to use this feature.
CarlR33
03-23-2025, 07:20 AM
I'm sure you've heard of the 4% rule. Simply stated, you can withdraw 4% of your assets every year and not run out of money. Most advisors take 1 to 1.5% of assets under management (AUM). That means you're giving up a minimum of 25% of your 4%!
Or, your advisor could be earning enough to cover that cost and more? Another way to look at it.
rsmurano
03-23-2025, 07:25 AM
If you use someone (fidelity, Schwab, Fisher, EJ, on and on), the client only assumes they are making money, but in reality, the hired broker is the only person making money. Most clients don't know what they are making, nor what they are paying in loads/fees when somebody else controls everything. I have helped over a dozen friends with their portfolios and every 1 of them was using a brokerage house to run their portfolio, and every 1 of them when I looked at it weren't making the money they could have been making, no where close to what I was making, and most of them were in loaded funds or funds that had higher fees that an index fund. I will always remember a couple of friends that when they went in to fire their broker, they got a response: "I was just going to call you about making some changes", classic!
Since I have been doing my own management, I have used many of these firms websites to manage my portfolio. Overall, I like Schwabs different websites. I haven't used fidelity's or anybody else's site in over a decade, so maybe another brokerage house leapfrogged Schwabs. I get so many perks being with Schwab that would cost me a lot of money if I had to pay for them being somewhere else.
As for AI, Schwab has had their Robo-advisor investment process that cost nothing to use, for many years now. The drawback is this robot process keeps some cash (could be good or bad) sitting in your portfolio.
After 2021, I get out of the market completely when I see issues coming up instead of riding it out and put my $$$ in money market funds. I did this at the end of 2021 and last December. When I think the market will turn around or the economy will get better, I get back in. No fund manager will do this, and I never did this either before 2021. But now it's a game with me on how close I can time the market. While others will wait for months and months of gains to get back to being even, I start making money from the start or pretty close to the start of the rally. Plus, there are always certain stocks that look to be favored after a downturn that I jump into and ride them until they stall. Some of these made me hundred(s) of percent gains when I was getting back into the market during 2023. There are many companies that are prime to make a lot of money when things turn around this time too, its just a waiting game now.
JRcorvette
03-23-2025, 07:43 AM
We have been with Fidelity since moving to the Villages. They have a very good website with tons of information. Their fees if any are reasonable. The selection if investment choices is huge it covers everything. They have a Local office should you need it. Vanguard is also popular but I an not familiar with their + & - aspects.
brewbob
03-23-2025, 08:36 AM
When I retired I took a lump sum instead of a pension. I studied for many months on how I was going to invest my money. Researched a method called "Modern Portfolio Theory" MPT. I went on to research the stocks or mutual funds to follow the theory. Most mutual funds have a fee buried in the fund and the funds are not pure. ie a small cap fund will not have 100% small cap stocks. I discovered Dimensional Funds DF were the purest funds for MPT based portfolio with very low expenses. Then I discovered I could not buy the funds! You have to go thru a DF fund manager. FYI many large institutional firms have their retirement funds in DFA. Searching more I found Evanson Asset Management EAM that currently has 5 billion in client assets. My portfolio is in a Schwab accounts that's managed by EAM. All trades and account balancing and RMDs are managed by EAM. I love Schwab, free checking and all atm withdrawals are free. Been with EAM for 25 years. Best decision I ever made. I do not worry about investment stuff.
I met with Evanson at my home 25 years ago. That's the only personal meeting I have had with EAM in 25 years. All discussions have been via phone or email with his staff. My point is, you do not need face time or an office to work with an asset manager firm.
https://www.evansonasset.com/
Dimensional Fund Advisors | Dimensional (https://www.dimensional.com/)
Lots of info on EAM website.
Good luck
Bob
Villager24
03-23-2025, 08:52 AM
I’m educated (advanced science) and have zero interest in managing my own portfolio. I could learn to but it would take time and energy I don’t want to invest. I’ve been paying an advisor for over thirty years and am happy with their services. I think it really just boils down to interest and how much you’re comfortable paying an advisor. I’m ok with the % for peace of mind and more free time to do what I enjoy.
CoachKandSportsguy
03-23-2025, 09:07 AM
Currently have investment money with Fidelity, Vanguard, Wells Fargo and Interative Brokers.
Vanguard is a low cost dumpster fire of a firm IT systems old, and paper statements suck. Attract bogglehead cultists, and actively dismisses any criticisms of such from their forums, if not investors. Actively discourages fund swapping and trading. Pros: does develop and use annual tax minimization strategies which results in a higher tax upon withdrawal in taxable accounts. tldr: they swap annual short term gains for long term cap gains for a lower tax rate but a higher pretax gain amount. pick your poison. Last time I had issues, no online forms, but printing and USPS mail only. . not a risk free lost mail proposition. . Also has developed and IRS approved swapping managed mutual funds to a similar ETF for zero tax implications, which is huge. Other financial firms are copying it which is great for the current tax advantage of ETFs over mutual funds.
Advantage long term set it and forget it investors. . main customer target is 401K/IRA corporate accounts.
Wells Fargo most corrupt national financial institution around. most fined institution primarily handling individual investments. Still trying to clean up the lack of controls and internal fraud. Great online data / transactional excel format, including withholding/payment of taxes with all transactions. very easy to reconcile from start to end. Currently I am using a CFA advisor, with someone who can easily recommend different strategies. WF custom built a stock portfolio for my parents 2 accounts which has withstood since the 1990s with excellent stability, growth and dividends. But that was before the corruption stated. Very easy to talk with, however, the downside is that he is very tax ignorant, as he should be. His job is to invest for wealth creation. The CPA is to manage strategies for tax minimization. I am currently bridging the two due my parent's financial situation, can't do one without the other. Am not using their on line brokerage features, so I can't comment. Currently assigned advisor not able to be changed easily if desired, I tried for a more local one and was denied, saying its up to the individual branch negotiations.
Fidelity have been an options trading customer since the early 80s. My first options course was in freshman year of college in 1976-77. Great local firm with offices for easy access. great customer service. Have regular web seminars, and have attended both online and in person seminars. Last one was the ins and outs of collecting social security timing. Currently using their Active Trader pro software, dislike their web site for trading. Financial reports are pretty, however, they suck for being super intuitive. have two different labeling conventions for funds. Missing tax withheld transactions, making it difficult to foot transactions from opening balance to ending balance. Having worked with insiders after leaving, they are profit/incentive driven from their advisors to their fund managers. Consistently had the lowest interest rate / dividend rate of competitors due to high fund management costs, accruals for incentives.
Current customer targets: corporate 401K / 403B plans and very high net worth customers. small individual investors, not so much, but you are coat tailing the high net worth strategies.
Friends are using their internal portfolio management strategies, and all are very happy with it. One friend retired early, prior to 60, using Fidelity's IRA tax strategies to avoid early withdrawal penalties. . . somehow, not sure of the details. . for regular monthly paychecks.
Interactive brokers: target customers are high tech algorithmic traders. cheapest transaction costs anywhere, since all electronic. Can send orders for execution using python, making lots of trades in many accounts much faster and efficient. Have lots of independent strategies to select from. I tried one options strategy, and they executed very well, but I got my account executed at the same time. For only highly sophisticated investors, and mostly used for risky strategies. Sending and executing orders electronically was cool for me anyway, but I don't trust the purchased trading strategies yet, as i use independent purchased portfolio strategies along with personally in development trading strategies being developed with python.
Conclusion: most big firms, V, WF, and Fido charge alot as they target high net worth individuals. Most strategies will be a buy and hold with minimal trading or monthly/quarterly rebalancing. Most do not have any systemic issue protection, so if the SP500 goes down 40%, and your portfolio goes down 30%, it's a huge win! Quarterly rebalancing is the max length of time for conservative portfolios. There are factor investing strategies which can be very good as well, such as investing in high inflationary environment. There are publicly available portfolios to track, such as the JPM Efficient Five https://sp.jpmorgan.com/spweb/content/307403.pdf and there are small / private money managers who will manage your portfolio at a cost. however, cost should NOT be the sole/primary selection driver. Strategy with quarterly rebalancing and after tax/commission returns, sharpe ratio, and largest annual drawdowns should be the primary metrics for evaluation.
good luck, and sorry if the post was long or detailed, but the trade off is personal experience. And yes, all my own very opinionated opinions, use it or ignore it, i don't care.
MicRoDrafting
03-23-2025, 09:17 AM
GRATEFUL
for the Truly Well Explained
and Very Thorough Advice
that you took the Time to Offer
RoseyRed
03-23-2025, 09:34 AM
This thread has me wondering when AI will be used to manage an investment portfolio. :)
From my opinion, AI is just an extension of all the technology automation full of delays and frustration. If a persons issue is not straight forward and an "actual" human is needed, it's just another way for companies to hire fewer employees.
This in turn makes it harder for customers to get resolution. Every company that is called or contacted electronically now has some type of automated system and when you finally get a human well then that is another set of issues. We all have had the issue of the language barrier, oh and let's transfer you 3 times, and then suddenly the call is disconnected. The general public does NOT have a choice on using technology and I hope it will improve with time!
MrFlorida
03-23-2025, 09:39 AM
I have been using Fidelity for 40 years, I do my own investments changes within the account online, no need for a " guy" to make changes for me.... They do keep calling and emailing me to set up a meeting, but I just ignore them.
RoseyRed
03-23-2025, 09:44 AM
I have enough pride to admit that I am not strong as I should be with investments and market savvy to manage our own portfolio. Thus we leave it in the hands of a trusted expert.
Sure it costs us fees, but we’re still doing well and I don’t have to deal with the nagging question of whether MY choices are killing our finances.
But that’s just me…
YES, I see your point! It is an individual decision for sure!
Bugface
03-23-2025, 10:46 AM
I could do it myself and really enjoy it but I use a flat fixed fee advisor because odds are I will die before my wife and I want her to have someone she can depend on and trust and not have to worry about it. I also like the portal tools he provides that can give all kinds of reports and different ways to analyze your portfolio.
This. Just in case. Do not want her to be looking when has other things to deal with.
Pugchief
03-23-2025, 11:12 AM
I gave up on Fidelity many years ago and use Schwab and Vanguard.
This comment would be considerably more useful if some context was provided. WHY did you leave Fidelity?
I have used all 3 and moved everything to Fido. Better customer service and better website with better tools. Vanguard, while the cheapest has terrible customer service and an antiquated website. Schwab pays poor rates on idle cash.
Having said that, none of it answers the OP's question. The short answer is if you are willing to do it yourself, you can save a ton of money. If you're not willing, just buy a Target Date Index Fund and you're there. Not perfect, but good enough.
Pugchief
03-23-2025, 11:17 AM
As for AI, Schwab has had their Robo-advisor investment process that cost nothing to use, for many years now. The drawback is this robot process keeps some cash (could be good or bad) sitting in your portfolio.
It costs nothing bc they make all their money by holding disproportionally high amounts of cash in their Robo-Portfolios and paying below market rates on it. There is no point in holding any cash in a Robo-Portfolio other than maybe a miniscule amount for rebalancing. Cash should be earning the highest rate possible and instantly liquid, otherwise there is no point having it.
Dilligas
03-23-2025, 11:57 AM
I maintained an account at Fidelity for over 33 years. During that time I also held assets at JP Morgan Chase later moving those to Edward Jones and eventually moving everything to Fidelity. I managed everything myself in the 90’s and early 2000’s, but as my portfolio grew I felt like I needed professional advice. What I found was disappointing overall. Like others have said, the returns I received weren’t significantly out of tolerance +/- from the S&P for any given year. When I first moved from Chase to Edward Jones I had a very seasoned adviser who had been in the field for more than 35 years. He’d seen market changes, recessions, etc. Overall, he was a very good adviser. He retired after I had been with him about 3 years. My account was given to a brand new adviser who had recently finished training with Ed Jones and shadowed my former adviser for about a year. He initially gave me good service because I was one of his larger clients at the time but as time passed he gained new more affluent clients and I found that aside from an annual review, I didn’t hear from him unless I felt I needed something.
In 2017 I moved all my assets to Fidelity. Same level of service with investment choices mirroring my risk tolerance. Returns were average and I was paying about 1% per year as a management fee. In 2020 Covid hit. The markets initially tanked and my accounts suffered greatly. I spoke to my adviser seeking words of wisdom that would magically improve my net worth. The advice was typical: “Ride it out. Over the long term market returns have always outpaced inflation.” I was now retired and had more time on my hands so I decided it was time to quit paying people for following simple mutual fund and ETF fund selections. I fired my adviser and started managing things myself. I participated in some online webinars about options trading and watched many YouTube videos on the topic. I got approved for options trading on my accounts and started using ActiveTraderPro, Fidelity’s in house trading platform. I did this until recently.
Fidelity had me classified as an Active Trader VIP. In late 2024 I asked Fidelity for some assistance with reviewing some estate documents (one of their services) and I was told it would take two months to get an appointment. Unsatisfactory in my opinion, but I waited. I called them a couple of months later to follow up and discovered that nothing had been scheduled and they asked me to once again explain to them what I needed. That was enough for me…
I moved all of my assets to Charles Schwab. They use a trading platform called “Think or Swim” that is truly phenomenal. It runs circles around the Fidelity Investments platform and allows me to develop custom scripts and studies for evaluating stock trades. No fees for stock purchases. Small fees for options trades.
In summary, I’ve had both good and bad years doing this, but at the end of the day I am the master of my own universe with respect to having control over my account management. I do not pay thousands in adviser fees and can still call Schwab anytime I need for free advice. Lots of Schwab tutorials on YouTube. I highly recommend that anyone with half a brain and a little time on their hands learn more about managing their own finances and do it themselves.
Does anyone really think that the adviser “truly” cares whether you make money or not? They get paid whether your account goes up or down. Think of this like Bacon and Eggs. The adviser is the chicken and you’re the pig. The chicken is involved, the pig is invested. Good luck.
Does anyone really think that the adviser “truly” cares whether you make money or not?
If that is your opinion then get rid of your advisor. A good fiduciary advisor should do his job with your desired outcome in mind. Any advisor that simply 're-balances' every quarter is not a goof fiduciary advisor. They should be contacting you when things aren't happening within your desired outcome. Otherwise, you can buy SPY and maintain your account equal with the S&P
mgman
03-23-2025, 12:12 PM
I have been a client of Edward Jones for more than 20 years. I use their 'Advisory Solutions' program and have averaged 7% after all fees over those years. All I have to do is take my tax papers and file income tax. They do minimum withdrawals and wire money to my checking account. I could do it too, but who wants to spend time doing the footwork.
manaboutown
03-23-2025, 12:21 PM
Yes, I get it. Why did you switch to Schwab and Vanguard?
Thanks
Back in the the day when one paid brokerage commissions Fidelity used multiple trades instead of a single transaction to increase their commissions on a few bonds I bought. When I called them about it they laughed at me so I closed my account with them.
Then a few years later I kept some money market funds with them for a while. I eventually closed the account.
In 2022 I sold a major commercial real estate property and wanted to place the funds I received among several brokerages, Schwab and Vanguard, where I already had accounts and add a (new) Fidelity account. I opened a Fidelity personal account online with a few thousand, no problem. Then when I tried to convert it into a RLT account I ran into horrendous back office difficulties. Fidelity even told me my address was no good although it was plenty good enough for my personal account. I finally ended up going into their office and showed them my driver's license which has my address on it. lol. The odd thing is I had a bad gut feeling about opening an account with Fidelity in 2022. I should have listened to my gut.
I bought some BRK which I probably will never sell in the mid 1980s through Vanguard and I just keep it there. I also use Vanguard for money market funds as they are the lowest cost, for some of their ETFs and for a few stocks.
I use Schwab to buy and sell T-bills, some of their ETFs and stocks.
Long ago I opened an account with Olde Discount which eventually evolved into Ameriprise Financial. I have a C corp account there and some other accounts. Although Ameriprise charges commissions on trades they are low and I rarely trade. Also, I am just too lazy to go through the hassle of moving accounts. I only add funds to my C corp account there and withdraw accumulated dividends from my personal account now and then. I have a ROTH IRA there but have added nothing to it nor withdrawn from it for many years.
rekosior
03-23-2025, 12:56 PM
The one question everyone avoids is whether you use an advisor or manage by yourself, do you beat the S&P?
DaveK
03-23-2025, 01:54 PM
I have been managing my investments for many years and found that I could use many of the tools available to select good stock investments. However, I also have an investment advisor because I found he had access to many fixed income opportunities that I had no way for finding. When he started in the business, he was trading fixed income assets for one of the big financial firms. Eventually I worked in his firm for 13 years and came to realize that his network could find good fixed income assets much better than I could. The portfolio that he manages is heavily into fixed assets while the portfolio I manage myself is almost stocks and EFT's. This approach allows me to allocate my total portfolio easily.
Rainger99
03-23-2025, 01:58 PM
Aren't there investment clubs in the Villages? Is anyone a member? Are they helpful?
dewilson58
03-23-2025, 02:06 PM
At your age..............no advisor.
Why??
By now, you should be balanced and assuming the risk you are comfortable with.
Over the 30 years of advising, you have a feel for what remaining risk you have in your portfolio.
You're not looking for the next great investment, you're looking for a fair return as you coast to the end.
:posting::posting:
CoachKandSportsguy
03-23-2025, 04:02 PM
The one question everyone avoids is whether you use an advisor or manage by yourself, do you beat the S&P?
In retirement, you should not be beating the SP500, due to a bond allocation, or a more diversified portfolio than a 100% large cap equity index.
stevecmo
03-23-2025, 04:14 PM
Or, your advisor could be earning enough to cover that cost and more? Another way to look at it.
Less than 10% of all advisors beat the S&P 500.
CoachKandSportsguy
03-23-2025, 04:28 PM
This thread has me wondering when AI will be used to manage an investment portfolio. :)
It is already being used, and it's called machine learning. This is not the AI that is used for interactive customer service.
The AI/machine learning is used to select the best allocation of ETFs, or portfolio balance.
I subscribe to a service that has over 100 different AI/machine learning portfolios, using different ETFS, different risk tolerances, different rebalancing strategies. All trained from the start of ETFS in the early 90-s and then the explosion of them in the 2000s. Mostly stock market and economic conditions based. I am discontinuing it because its very difficult to actually follow the daily recommendations.
All beat their benchmarks, whatever the benchmark you want to select is.
If you don't want a benchmark, you should select the highest sharpe ratio, and the smallest maximum drawdown, say sharpe greater than 1.0 and largest draw down over 30+ years of -10%.
The service is under the name Jungle Rock, and its based out of the UK/Cayman Islands.
The other subscription i have with a mean reversion individual stock selection with hedging/option writing, also using AI/machine learning. Average return over 20+ years is 20% per year, huge sharpe ratio, and minimal correlation to the SP500. Independent also running institutional money. He lives in Switzerland. Substack name is BankofVol
good luck
CoachKandSportsguy
03-23-2025, 04:40 PM
Less than 10% of all advisors beat the S&P 500.
It's very difficult as an advisor has transaction costs, and the index does not. The SP500 index also does not account for dividends nor dividend reinvestment. The other restriction is that an advisor cannot be a closet indexer, meaning, 80% in the SPY and the remaining in advisor selected stocks.
So VOO and SPY would logically seem to be the best investment, as all the bogglehead cult members would espouse. However, there are also mgmt fees for each, therefore, you will still not match the SP500 returns with SP500 index funds. There are also some systemic risk issues with VOO and SPY, which boggleheads refuse to admit. A describer and profiteer of index products, Michael Greene of Simplify Investments, tried to debate the concept in the Vanguard forums and was banned from the cult.
However, there are advisors, and many would not be counted in the advisor pool. The world is big, and there are many managers which are only available to the institutional level, and maybe the retail investor, but retail is not where the money is for making a living.
good luck
CoachKandSportsguy
03-23-2025, 04:47 PM
Fidelity had me classified as an Active Trader VIP. In late 2024 I asked Fidelity for some assistance with reviewing some estate documents (one of their services) and I was told it would take two months to get an appointment. Unsatisfactory in my opinion, but I waited.
estate documents should never be reviewed by a financial institution. Always, always use an estate designated elder law attorney. They will even tell you that financial institutions only advertise their review of estate documents to have you become a customer. They are not elder law attorneys, and should never be treated as such.
Dond1959
03-23-2025, 06:30 PM
The cost of an advisor is around 1% of the account value per year. So on a $1 million portfolio that is $10,000 per year and $100,000 for 10 years. You can buy index funds for .08% to 0.12% per year or $800 to $1200 per year ($8,000 to $12,000 over 10 years). You can easily construct a simple 3 or 4 index fund portfolio based on your risk tolerance (many tools to determine your risk tolerance online or use a Fidelity tool). Studies have shown that index funds consistently out perform active management over the long term.
Investing is not rocket science, it is about determining your risk tolerance and picking index funds to match that risk tolerance. I would encourage anyone to go to Bogleheads.org to learn about investing. Don’t allow an advisor to over complicate investing. Pick your funds and stay with them and don’t worry about the short term, long term you will be okay if you stick with it.
Finally, I am a big believer in Fidelity. Their support is top notch and their online platform is very easy to use. Vanguard has a very user unfriendly online platform and trying to get support on a telephone is painstakingly long. I moved from Vanguard to Fidelity a few years ago and I am very happy with my choice.
I tried to make this a simple comment for the OP to understand what they are giving up in return by using an advisor. A compromise is using a “robo” advisor that determines your risk tolerance and tells you what to invest in based on all your factors. The one at Fidelity is called Fidelity Go. Vanguard also has a robo advisor. If you still don’t want to be in control you could use this type of investment vehicle. Fidelity Go charges 0.35% per year. Which is about 1/3 of what an advisor would charge.
ltcdfancher
03-24-2025, 05:22 AM
The cost of an advisor is around 1% of the account value per year. So on a $1 million portfolio that is $10,000 per year and $100,000 for 10 years. You can buy index funds for .08% to 0.12% per year or $800 to $1200 per year ($8,000 to $12,000 over 10 years). You can easily construct a simple 3 or 4 index fund portfolio based on your risk tolerance (many tools to determine your risk tolerance online or use a Fidelity tool). Studies have shown that index funds consistently out perform active management over the long term.
Investing is not rocket science, it is about determining your risk tolerance and picking index funds to match that risk tolerance. I would encourage anyone to go to Bogleheads.org to learn about investing. Don’t allow an advisor to over complicate investing. Pick your funds and stay with them and don’t worry about the short term, long term you will be okay if you stick with it.
Finally, I am a big believer in Fidelity. Their support is top notch and their online platform is very easy to use. Vanguard has a very user unfriendly online platform and trying to get support on a telephone is painstakingly long. I moved from Vanguard to Fidelity a few years ago and I am very happy with my choice.
I tried to make this a simple comment for the OP to understand what they are giving up in return by using an advisor. A compromise is using a “robo” advisor that determines your risk tolerance and tells you what to invest in based on all your factors. The one at Fidelity is called Fidelity Go. Vanguard also has a robo advisor. If you still don’t want to be in control you could use this type of investment vehicle. Fidelity Go charges 0.35% per year. Which is about 1/3 of what an advisor would charge.
I posted earlier about my using a fee-for-service, fiduciary advisor service. I met with Brian twice for over an hour in-person. The initial meeting cost me over $600; he needed time to review everything. Following that meeting, I could have made the adjustments he proposed on my own. Rinse-and-repeat these meetings annually. If someone spends less than $1,000/year for course corrections on a $1M portfolio, then THAT is money well-spent AND it makes me sleep better at night.
stevecmo
03-24-2025, 06:42 AM
I have been a client of Edward Jones for more than 20 years. I use their 'Advisory Solutions' program and have averaged 7% after all fees over those years. All I have to do is take my tax papers and file income tax. They do minimum withdrawals and wire money to my checking account. I could do it too, but who wants to spend time doing the footwork.
The S&P 500 has averaged 11.8% return over the last 20 years. Let that sink in. Edward Jones did you no favors.
BillHitz
03-24-2025, 06:47 AM
Would you say what advisor you use?
I use Andy Panko who owns Tenon Financial. He does fixed fee and not AUM. He also has a great Facebook group called Retirement Planning Education (formerly Taxes in Retirement) as well as a podcast also called Retirement Planning Education.
spinner1001
03-24-2025, 07:15 AM
This thread has me wondering when AI will be used to manage an investment portfolio. :)
If you mean robots, they already are managing portfolios as others have noted.
A more interesting question is, on average, whether robots managing investment portfolios produce better or worse returns for a given level of risk.
If you mean AI learning to trade stocks, it’s already here, too. The future is now. But AI trading systems suffer the same problem as the quants over past decades using statistics for trading decisions: the future likely won’t resemble the past. AI models train on past data, too. Markets are dynamic, not static. Over the *long run*, no one can outperform the market. Some years they can; other years they can’t.
Happydaz
03-24-2025, 07:24 AM
The S&P 500 has averaged 11.8% return over the last 20 years. Let that sink in. Edward Jones did you no favors.
Are you saying a retired person living in the Villages should have 100% of his portfolio in the stock market? A balanced account will have a mixture of stocks and bonds and the return has been in the 6-8% range. If we had a stock market crash that lasted a number of years an elderly person would be grateful that half his money was in bonds as he needs to take money out each year to live on.
retiredguy123
03-24-2025, 07:39 AM
Are you saying a retired person living in the Villages should have 100% of his portfolio in the stock market? A balanced account will have a mixture of stocks and bonds and the return has been in the 6-8% range. If we had a stock market crash that lasted a number of years an elderly person would be grateful that half his money was in bonds as he needs to take money out each year to live on.
I agree that you shouldn't have 100 percent of your investments in the stock market. But you can have 40 percent in an S&P stock index fund, 40 percent in a bond index fund, and 20 percent in a money market fund. And never buy an individual stock or bond or ever pay an advisor an AUM fee. You will do just fine and probably better than paying an advisor.
CoachKandSportsguy
03-24-2025, 07:42 AM
Are you saying a retired person living in the Villages should have 100% of his portfolio in the stock market? A balanced account will have a mixture of stocks and bonds and the return has been in the 6-8% range. If we had a stock market crash that lasted a number of years an elderly person would be grateful that half his money was in bonds as he needs to take money out each year to live on.
correct, though the proportion of bonds shouldn't be static, but should be based upon real interest rates. If interest rates are higher than inflation, there should be a higher proportion of bonds, and if rtes are less than inflation, there should be a smaller proportion of bonds, and a larger proportion based upon age.
Too many people who had a set it and forget it 401K allocation while working, have a recency bias of wanting a similar set it and forget it desire. Unfortunately in retirement a set it and forget it approach may result in an unfortunately large drawdown while not being able to make the loss back very quickly or at all. . .
The future is always uncertain, and sometimes it's more uncertain than other times. . like now.
Stu from NYC
03-24-2025, 07:47 AM
I agree that you shouldn't have 100 percent of your investments in the stock market. But you can have 40 percent in an S&P stock index fund, 40 percent in a bond index fund, and 20 percent in a money market fund. And never buy an individual stock or bond or ever pay an advisor an AUM fee. You will do just fine and probably better than paying an advisor.
We all have our own tolerance for risk. For me it is higher than most.
A lot of it depends upon the total value of your assets. If higher you can accept more risk.
It is what it is but am constantly amazed that an actively managed mutual fund cannot beat out an index fund.
goneil2024
03-24-2025, 09:01 AM
Most of the folks in TV have retired from one field of work or another. Depending on the size, complexity and other factors many may not even need an adviser. I would also expect that most reading this were fairly expert in their respective careers, that may have been, automotive, medical, manufacturing, services, education, government services, etc.
However, I find it difficult to understand why when it comes to a field as complex and impactful as personal finance many of us simply insist on a DIY approach aka self-directed investor(s) especially when one wrong decision could have such lasting consequences to our financial health.
That being said, if an individual understands and can manage all of the following concepts then likely there is no immediate need for a financial adviser. However, do we all really want to spend our time at TV monitoring, rebalancing and executing trades when we can be out playing pickleball, golf or town square with music and friends?
Do we really (be honest) understand and can execute on all of the following:
* Sequence of returns Risk
* Concentration Risk
* Time Horizon
* Risk Tolerance
* Analysis of investment options
* Individual Risk Capacity
* Suitability of Investments
* Our individual Investor Behavioral factors
In my view this as a binary decision. Do it all yourself or hand it over to someone else. After that then if you elect not to do it yourself then which firm to select. My experience after 45-years as a self-directed investor, who was trained, worked as personal financial adviser for a time, and now uses custodial services and other features from a national broker, is that it comes down to the individual at the firm and the team you assemble. Not a shocker for most of us, financial services in my view are very personal services. Just like your doctor or lawyer, some are the right fit and others simply will never be a match.
Well trained, engaged professionals don't work for free, nor should they, so be sure you get your money's worth in all cases.
This is just my personal opinion; it is not financial advice. I suggest you always consult legal, accounting and other professionals for such decisions.
Stu from NYC
03-24-2025, 09:55 AM
Most of the folks in TV have retired from one field of work or another. Depending on the size, complexity and other factors many may not even need an adviser. I would also expect that most reading this were fairly expert in their respective careers, that may have been, automotive, medical, manufacturing, services, education, government services, etc.
However, I find it difficult to understand why when it comes to a field as complex and impactful as personal finance many of us simply insist on a DIY approach aka self-directed investor(s) especially when one wrong decision could have such lasting consequences to our financial health.
That being said, if an individual understands and can manage all of the following concepts then likely there is no immediate need for a financial adviser. However, do we all really want to spend our time at TV monitoring, rebalancing and executing trades when we can be out playing pickleball, golf or town square with music and friends?
Do we really (be honest) understand and can execute on all of the following:
* Sequence of returns Risk
* Concentration Risk
* Time Horizon
* Risk Tolerance
* Analysis of investment options
* Individual Risk Capacity
* Suitability of Investments
* Our individual Investor Behavioral factors
In my view this as a binary decision. Do it all yourself or hand it over to someone else. After that then if you elect not to do it yourself then which firm to select. My experience after 45-years as a self-directed investor, who was trained, worked as personal financial adviser for a time, and now uses custodial services and other features from a national broker, is that it comes down to the individual at the firm and the team you assemble. Not a shocker for most of us, financial services in my view are very personal services. Just like your doctor or lawyer, some are the right fit and others simply will never be a match.
Well trained, engaged professionals don't work for free, nor should they, so be sure you get your money's worth in all cases.
This is just my personal opinion; it is not financial advice. I suggest you always consult legal, accounting and other professionals for such decisions.
I think you make this much harder than it needs to be. Once you decide on how to break down categories find a bunch of well run no load funds or low cost ETF's consistently earning good returns and stay with them as long as they do this.
biker1
03-24-2025, 01:11 PM
If you feel the need, Vanguard offers a robot-advisor for 0.15% and a person for 0.3%. They will put you in Vanguard mutual funds and ETFs. I haven't felt the need as I have used a 2 fund strategy for some time.
Above ^
I have an accounting degree and can apply myself if I need to. (I'm at that age that I don't want to)
What are the advantages of keeping a "keeper" of investments.
So far I like my "investment person". But willing to listen to you educated folk.
Thank you in advance for not being overly condescending, like this forum tends to lean towards.
TIA
manaboutown
03-24-2025, 03:06 PM
Above ^
I have an accounting degree and can apply myself if I need to. (I'm at that age that I don't want to)
What are the advantages of keeping a "keeper" of investments.
So far I like my "investment person". But willing to listen to you educated folk.
Thank you in advance for not being overly condescending, like this forum tends to lean towards.
TIA
I am glad the OP asked this question and appreciate all the thoughtful responses as at age 83 I feel myself approaching the same situation, ie., when should I turn over investment decision making to a professional?
If I can find a suitable fee-only independent CFA with both a decent track record and a good reputation I can see myself hiring him or her and reviewing my securities portfolios probably quarterly. My challenge lies in finding that advisor.
Boffin
03-24-2025, 03:50 PM
Currently have investment money with Fidelity, Vanguard, Wells Fargo and Interative Brokers.
Vanguard is a low cost dumpster fire of a firm IT systems old, and paper statements suck. Attract bogglehead cultists, and actively dismisses any criticisms of such from their forums, if not investors. Actively discourages fund swapping and trading. Pros: does develop and use annual tax minimization strategies which results in a higher tax upon withdrawal in taxable accounts. tldr: they swap annual short term gains for long term cap gains for a lower tax rate but a higher pretax gain amount. pick your poison. Last time I had issues, no online forms, but printing and USPS mail only. . not a risk free lost mail proposition. . Also has developed and IRS approved swapping managed mutual funds to a similar ETF for zero tax implications, which is huge. Other financial firms are copying it which is great for the current tax advantage of ETFs over mutual funds.
Advantage long term set it and forget it investors. . main customer target is 401K/IRA corporate accounts.
Wells Fargo most corrupt national financial institution around. most fined institution primarily handling individual investments. Still trying to clean up the lack of controls and internal fraud. Great online data / transactional excel format, including withholding/payment of taxes with all transactions. very easy to reconcile from start to end. Currently I am using a CFA advisor, with someone who can easily recommend different strategies. WF custom built a stock portfolio for my parents 2 accounts which has withstood since the 1990s with excellent stability, growth and dividends. But that was before the corruption stated. Very easy to talk with, however, the downside is that he is very tax ignorant, as he should be. His job is to invest for wealth creation. The CPA is to manage strategies for tax minimization. I am currently bridging the two due my parent's financial situation, can't do one without the other. Am not using their on line brokerage features, so I can't comment. Currently assigned advisor not able to be changed easily if desired, I tried for a more local one and was denied, saying its up to the individual branch negotiations.
Fidelity have been an options trading customer since the early 80s. My first options course was in freshman year of college in 1976-77. Great local firm with offices for easy access. great customer service. Have regular web seminars, and have attended both online and in person seminars. Last one was the ins and outs of collecting social security timing. Currently using their Active Trader pro software, dislike their web site for trading. Financial reports are pretty, however, they suck for being super intuitive. have two different labeling conventions for funds. Missing tax withheld transactions, making it difficult to foot transactions from opening balance to ending balance. Having worked with insiders after leaving, they are profit/incentive driven from their advisors to their fund managers. Consistently had the lowest interest rate / dividend rate of competitors due to high fund management costs, accruals for incentives.
Current customer targets: corporate 401K / 403B plans and very high net worth customers. small individual investors, not so much, but you are coat tailing the high net worth strategies.
Friends are using their internal portfolio management strategies, and all are very happy with it. One friend retired early, prior to 60, using Fidelity's IRA tax strategies to avoid early withdrawal penalties. . . somehow, not sure of the details. . for regular monthly paychecks.
Interactive brokers: target customers are high tech algorithmic traders. cheapest transaction costs anywhere, since all electronic. Can send orders for execution using python, making lots of trades in many accounts much faster and efficient. Have lots of independent strategies to select from. I tried one options strategy, and they executed very well, but I got my account executed at the same time. For only highly sophisticated investors, and mostly used for risky strategies. Sending and executing orders electronically was cool for me anyway, but I don't trust the purchased trading strategies yet, as i use independent purchased portfolio strategies along with personally in development trading strategies being developed with python.
Conclusion: most big firms, V, WF, and Fido charge alot as they target high net worth individuals. Most strategies will be a buy and hold with minimal trading or monthly/quarterly rebalancing. Most do not have any systemic issue protection, so if the SP500 goes down 40%, and your portfolio goes down 30%, it's a huge win! Quarterly rebalancing is the max length of time for conservative portfolios. There are factor investing strategies which can be very good as well, such as investing in high inflationary environment. There are publicly available portfolios to track, such as the JPM Efficient Five https://sp.jpmorgan.com/spweb/content/307403.pdf and there are small / private money managers who will manage your portfolio at a cost. however, cost should NOT be the sole/primary selection driver. Strategy with quarterly rebalancing and after tax/commission returns, sharpe ratio, and largest annual drawdowns should be the primary metrics for evaluation.
good luck, and sorry if the post was long or detailed, but the trade off is personal experience. And yes, all my own very opinionated opinions, use it or ignore it, i don't care.
Options eh? Interesting. Do you happen to use the Black and Scholes Model? Any interest in Elliot Wave Theory? How about Gap Analysis?
Boffin
03-24-2025, 04:11 PM
The S&P 500 has averaged 11.8% return over the last 20 years. Let that sink in. Edward Jones did you no favors.
The S&P 500 has delivered an average annual return of 10.13% since 1957, but when adjusted for inflation, the real return drops to 6.37%. Let that “ sink in”.
CoachKandSportsguy
03-24-2025, 05:17 PM
Options eh? Interesting. Do you happen to use the Black and Scholes Model? Any interest in Elliot Wave Theory? How about Gap Analysis?
yes (there are several options pricing model, but I just reference from Fidelity calls for delta , am aware of gamma. for future prices if more than 1 day for selling callsI use BS model outputs for theta)
nope
nope
Herm Cycle analysis (39 Day Market Cycle)
Interest Rate Term Premium and yield spreads
Equity Risk Premium
Select Technical Analysis
AAII, II and NAAIM sentiment
CBOE options data: VIX term structure, SKEW term structure and Realized Volatility
Seasonality by day of year
trying to add US Macro data but its sketchy difficult with changing weights by the BLS, and questionable data collection.
and you?
CoachKandSportsguy
03-24-2025, 09:43 PM
From Prometheus Research:
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We think combining these measures will allow investors to have significant upcapture during a bull market and limited downcapture in a bear market. These observations come from a time-tested approach to markets. We visualize this testing below:
Equity markets have begun to see moderately improved trends. Our systems see the potential for these trends to continue to improve. If trend breadth widens and equity volatility begins to compress, we will likely begin to reduce bond exposures as our strategies increase equity exposures.
TheOne&Only
03-25-2025, 05:24 AM
If you like them, that is good. If they are making you money that is good. Not sure what you are paying them to do that, but usually the going rate is 1% or less depending on how much money they are managing for you. Everyone's situation is different and without any details about your situation you may or may not need someone to manage your money. If you are not sure what they are doing, you really need to get involved because after all.....it is your money and you want to make sure it is being invested the way you want it to be invested.
stevecmo
03-25-2025, 06:59 AM
The S&P 500 has delivered an average annual return of 10.13% since 1957, but when adjusted for inflation, the real return drops to 6.37%. Let that “ sink in”.
The poster I was responding to said he was happy with the 7% average return from his Edward Jones account over the last 15 years. He made no mention of returns since 1957 and no mention of inflation adjusted.
So I stand by my statement that EJ did him no favors.
DAVES
03-26-2025, 09:11 AM
Above ^
I have an accounting degree and can apply myself if I need to. (I'm at that age that I don't want to)
What are the advantages of keeping a "keeper" of investments.
So far I like my "investment person". But willing to listen to you educated folk.
Thank you in advance for not being overly condescending, like this forum tends to lean towards.
TIA
I do wonder why you are asking. You say you are happy. First of all not sure why but it seems the technonerds had a meeting and said DAVES has everything working it is time to make changes-reset passwords new secret codes. I lost my ovalteem decoder ring years ago. I like Fidelity because we have an office at Lake Sumpter Landing, You can find a H U M A N to talk to, If, you call you will AFTER THE AI raises your blood pressure H U M A N
to help you at virtually any time. I also have accounts at T. Rowe and Vanguard. Hours are mon-fri 9-5 whatever time zone they claim they are in.
HUM where is my secret password for T. Rowe and Vanguard? Oh and what have they changed to ANNOY ME?
Aside, Talk of the Villages asked me to reset my password. Must have been at the TECHNONERD annoy DAVES meeting.
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