Don't trust CHEWY for your pets vital Rx

[AMB444]

UPDATE:

Chewy was able to send me another Rx for my dog! So it all worked out. I had to talk to a few people but they were really nice and replaced the order.

[Kelevision]

I ordered my pets Rx via chewy way over a week ago but they sent it to my ex's address (auto refill) even though they've sent last several deliveries to us here in FLA. I get it that things can go wrong so after an hour I was finally able to get someone online.

I get it, it's a mistake on CHEWY so I got through finally online (hours) and frantically asked for them to please send this RX to me as I only had one pill left for his Enepril (sp?) for his heart failure.

Online contact tonight says that his Enepril has not even been shipped yet. So CHEWY representivie says to take him to emergency vet and that CHEWY will "reimburse" me later after I apply my dispute. Lol. Not gonna happen, is it.

Long story short, get your vital pet meds (heart meds, other vital meds) via someone that can deliver for a good price and into your hands asap.

If you need non vital pet meds (tick, or whatever) you're good with CHEWY.

I’ve never had any issues with Chewy and will continue to use them. Sounds like you need to update your account. And how can you let a prescription get down to one pill???? This doesn’t sound like a chewy problem to me

[Biker Dog]

Totally agree, it was the OP fault for not re-ordering earlier.

[retiredguy123]

Just a suggestion, but, when I checked, you can buy anything that Chewy sells from the Amazon website. I always find that Amazon is a better way to make purchases of any type, especially if you have Amazon Prime. They are usually faster, cheaper, and more reliable than other websites.

Some online retailers will market their products on their own website, but they will also offer the same products on Amazon. Whenever I see something I want to buy online, I always check to see if the same product is offered from Amazon.

[Ignatz]

Chewy has done great for us for almost 10 years now, Rx included.

[AMB444]

Just a suggestion, but, when I checked, you can buy anything that Chewy sells from the Amazon website. I always find that Amazon is a better way to make purchases of any type, especially if you have Amazon Prime. They are usually faster, cheaper, and more reliable than other websites.

I did not realize that it was possible to get an Rx via Amazon, thanks !

[Slainte]

I ordered my pets Rx via chewy way over a week ago but they sent it to my ex's address (auto refill) even though they've sent last several deliveries to us here in FLA. I get it that things can go wrong so after an hour I was finally able to get someone online.

I get it, it's a mistake on CHEWY so I got through finally online (hours) and frantically asked for them to please send this RX to me as I only had one pill left for his Enepril (sp?) for his heart failure.

Online contact tonight says that his Enepril has not even been shipped yet. So CHEWY representivie says to take him to emergency vet and that CHEWY will "reimburse" me later after I apply my dispute. Lol. Not gonna happen, is it.

Long story short, get your vital pet meds (heart meds, other vital meds) via someone that can deliver for a good price and into your hands asap.

If you need non vital pet meds (tick, or whatever) you're good with CHEWY.


I just recently had the best experience at Central Florida Veterinary Hospital. After two Vets gouged & upsold me for over 400., Central Florida did everything I had asked - by a Vet, not staff only- and charged me one-third of the other two. (352) 831-3700. They are at 17950 US 441, Unit 103 & open 8-5:30 Mon- Fri. They’re very close to the Villages northern section & were great, fast, very low price, & efficient!

[asianthree]

We use Amazon for pet meds, sometimes local pharmacy will fill pet scripts with no issues.

[AMB444]

I just recently had the best experience at Central Florida Veterinary Hospital. After two Vets gouged & upsold me for over 400., Central Florida did everything I had asked - by a Vet, not staff only- and charged me one-third of the other two. (352) 831-3700. They are at 17950 US 441, Unit 103 & open 8-5:30 Mon- Fri. They’re very close to the Villages northern section & were great, fast, very low price, & efficient!

Thank you! I'm also looking for a good vet as we are new to the area.

[mraines]

I ordered my pets Rx via chewy way over a week ago but they sent it to my ex's address (auto refill) even though they've sent last several deliveries to us here in FLA. I get it that things can go wrong so after an hour I was finally able to get someone online.

I get it, it's a mistake on CHEWY so I got through finally online (hours) and frantically asked for them to please send this RX to me as I only had one pill left for his Enepril (sp?) for his heart failure.

Online contact tonight says that his Enepril has not even been shipped yet. So CHEWY representivie says to take him to emergency vet and that CHEWY will "reimburse" me later after I apply my dispute. Lol. Not gonna happen, is it.

Long story short, get your vital pet meds (heart meds, other vital meds) via someone that can deliver for a good price and into your hands asap.

If you need non vital pet meds (tick, or whatever) you're good with CHEWY.
I have been using Chewy for years. I have had few problems and when I did, they always made good on them. No problem getting anyone on the line.

[Breitsd]

I ordered my pets Rx via chewy way over a week ago but they sent it to my ex's address (auto refill) even though they've sent last several deliveries to us here in FLA. I get it that things can go wrong so after an hour I was finally able to get someone online.

I get it, it's a mistake on CHEWY so I got through finally online and frantically asked for them to please send this RX to me as I only had one pill left for his Enepril (sp?) for his heart failure.

Online contact tonight says that his Enepril has not even been shipped yet. So CHEWY representivie says to take him to emergency vet and that CHEWY will "reimburse" me later after I apply my dispute. Lol. Not gonna happen, is it.

Long story short, get your vital pet meds (heart meds, other vital meds) via someone that can deliver for a good price and into your hands asap.

If you need non vital pet meds (tick, or whatever) you're good with CHEWY.

We have been getting our dog’s refrigerated meds from Chewy for the past two years. Never had a problem even though it’s time and temperature sensitive. They actually ship it in a carefully packed insulated container with ice packs that last for a very long time. We completely trust Chewy and wouldn’t think of going elsewhere.

[Veracity]

I am not a regular Chewy customer, but my dog's veterinarian referred me there with a heartworm prescription to try something new since it is a challenge getting my dog to take his Heartgard chewable medication every month. I had a question about all my options, and which flavor do most dogs prefer. The Chewy customer service rep transferred me to their on-staff veterinarian who answered my question and then shipped me one "sample" pill so that I could try it on my picky eater. She also waived the shipping charge that is customary for orders under a certain dollar amount (I think $49). All in all it was a great experience, but it was NOT an emergency. I still had a few months of Heartgard left and the good news is that Mr. Picky likes the chewable alternative to Heartgard that the Chewy veterinarian suggested.

[eeroger]

I ordered my pets Rx via chewy way over a week ago but they sent it to my ex's address (auto refill) even though they've sent last several deliveries to us here in FLA. I get it that things can go wrong so after an hour I was finally able to get someone online.

I get it, it's a mistake on CHEWY so I got through finally online and frantically asked for them to please send this RX to me as I only had one pill left for his Enepril (sp?) for his heart failure.

Online contact tonight says that his Enepril has not even been shipped yet. So CHEWY representivie says to take him to emergency vet and that CHEWY will "reimburse" me later after I apply my dispute. Lol. Not gonna happen, is it.

Long story short, get your vital pet meds (heart meds, other vital meds) via someone that can deliver for a good price and into your hands asap.

If you need non vital pet meds (tick, or whatever) you're good with CHEWY.

Publix and Walmart also offer pet meds.

[Angelhug52]

Chewy is one of the most professional and caring companies in the business world. Sure mistakes can happen but take some responsibility for waiting till only one pill left.

[Mrmean58]

I ordered my pets Rx via chewy way over a week ago but they sent it to my ex's address (auto refill) even though they've sent last several deliveries to us here in FLA. I get it that things can go wrong so after an hour I was finally able to get someone online.

I get it, it's a mistake on CHEWY so I got through finally online and frantically asked for them to please send this RX to me as I only had one pill left for his Enepril (sp?) for his heart failure.

Online contact tonight says that his Enepril has not even been shipped yet. So CHEWY representivie says to take him to emergency vet and that CHEWY will "reimburse" me later after I apply my dispute. Lol. Not gonna happen, is it.

Long story short, get your vital pet meds (heart meds, other vital meds) via someone that can deliver for a good price and into your hands asap.

If you need non vital pet meds (tick, or whatever) you're good with CHEWY.

It's your responsibility to verify ALL the info when purchasing online.

[airstreamingypsy]

My dog is also on heart failure meds. I have gotten from four different companies, and Chewy is the only one that has never gotten it wrong. I have it set for every 3 weeks, just to be sure I never get in the situation you are in.

[Sandancer]

I have never had a problem with Chewy. Very reliable company! I'v been ordering from them for about 8 years!!

[AMB444]

My dog is also on heart failure meds. I have gotten from four different companies, and Chewy is the only one that has never gotten it wrong. I have it set for every 3 weeks, just to be sure I never get in the situation you are in.


My 16 year old dog is hanging on week by week. I'm not going to pay "auto ship" for 2 months as I assess his health day by day.

[AMB444]

Sounds like you need to update your account. And how can you let a prescription get down to one pill????

I received many orders here to TV. For some reason CHEWY decided to sent to my previous address from last year even though CHEWY had sent several shipments to here in TV.

[AMB444]

Totally agree, it was the OP fault for not re-ordering earlier.

Actually after contact with chewy they admitted that they made the mistake.

[HappyTraveler]

My 16 year old dog is hanging on week by week. I'm not going to pay "auto ship" for 2 months as I assess his health day by day.
As a lifelong and huge dog lover, I say to you with complete understanding of where you are and how very tough it is ---

---- You know what the bolded means, right? It means you are there.

[CFrance]

My 16 year old dog is hanging on week by week. I'm not going to pay "auto ship" for 2 months as I assess his health day by day.
You can cancel auto ship in a nano second online in your account. It sounds to me that Chewy made a mistake and rectified it quickly in the best way possible to you.


I'm sorry about your old pup. Been there, done that. It hurts.

[AMB444]

Thanks everyone who responded kindly.

It it all worked out with Chewy and I updated my first post.