Frank Gay

[Tvflguy]

I review some postings on Nextdoor at times. Came across this recent one from Hawkins. One of my anger points is someone taking advantage of others. ESPECIALLY 'businesses' against elders.

This one deserves more distribution to alert others in TV area. I've heard and read many other stories as this re Frank Gay Services. You may make you own decisions, but be alerted....

-------------------------------------------


Mark C.
Hawkins
·
7 hr ago
·
I'm a 77year old recent widow My daughter was here to help me out the outlet in the floor would only work on the front plug It's been extremely hard on me since I lost my husband
My daughter searched for someone to come out and fix the issue she found Frank Gay who advertised a $39 diagnosis fee They sent Trent out to fix the problem Right away he knew it was just a switch on the wall that needed to be flipped that I did not know about He then proceeded to tell my daughter it was a level 2 diagnosis and would be $357.00 instead of the advertised $39 diagnosis I then got a survey by email and of course gave them a not so good rating I got an email from them asking me to call a number that does not work to see if they could do something to satisfy me and they wanted nothing less than a 5 Star rating Tried several attempts before calling their main number and requesting a service manager to call Mike Tinsley is supposedly their service manager No one will return our calls This guy runs the biggest scam going Frank Gay is set up only to take advantage of people Especially the elderly and widows
Please stay away from these scam artists

[VAtoFLA]

Thanks. I don't know Frank Gay and have never used their services. I'll just point out there is a big jump from an outlet on the floor not working to the tech having actual knowledge of that fact "Right Away". In the end it may have turned out to be that, but I think it's a leap for the reviewer to label this business as a Scam based solely on the information they've provided here.

There are probably enough electrical folks around and I have one already with whom I'm comfortable. If I didn't, I would probably avoid Frank Gay based on this, but I'm not certain it's totally fair to them.

[ThirdOfFive]

I review some postings on Nextdoor at times. Came across this recent one from Hawkins. One of my anger points is someone taking advantage of others. ESPECIALLY 'businesses' against elders.

This one deserves more distribution to alert others in TV area. I've heard and read many other stories as this re Frank Gay Services. You may make you own decisions, but be alerted....

-------------------------------------------


Mark C.
Hawkins
·
7 hr ago
·
I'm a 77year old recent widow My daughter was here to help me out the outlet in the floor would only work on the front plug It's been extremely hard on me since I lost my husband
My daughter searched for someone to come out and fix the issue she found Frank Gay who advertised a $39 diagnosis fee They sent Trent out to fix the problem Right away he knew it was just a switch on the wall that needed to be flipped that I did not know about He then proceeded to tell my daughter it was a level 2 diagnosis and would be $357.00 instead of the advertised $39 diagnosis I then got a survey by email and of course gave them a not so good rating I got an email from them asking me to call a number that does not work to see if they could do something to satisfy me and they wanted nothing less than a 5 Star rating Tried several attempts before calling their main number and requesting a service manager to call Mike Tinsley is supposedly their service manager No one will return our calls This guy runs the biggest scam going Frank Gay is set up only to take advantage of people Especially the elderly and widows
Please stay away from these scam artists
Quite a few previous posts about this guy Frank Gay and the "service" he provides. Not complimentary.

[tophcfa]

I would never use them simply because of their stupid ads on the Radio.

[shut the front door]

Quite a few previous posts about this guy Frank Gay and the "service" he provides. Not complimentary.

The problem is, he keeps buying up local independent businesses and using his business model of ripping people off.

[Tvflguy]

Thanks. I don't know Frank Gay and have never used their services. I'll just point out there is a big jump from an outlet on the floor not working to the tech having actual knowledge of that fact "Right Away". In the end it may have turned out to be that, but I think it's a leap for the reviewer to label this business as a Scam based solely on the information they've provided here.

There are probably enough electrical folks around and I have one already with whom I'm comfortable. If I didn't, I would probably avoid Frank Gay based on this, but I'm not certain it's totally fair to them.


Sorry, but as I mentioned I have seen MANY posts and reviews indicating bad practices by Frank Gay Services. They are not just a local firm - many locations across Central FL. And many of these bad reviews indicate the very same practices. Low-ball to get into the house, then slam with outrageous charges. Some information I've seen re them is that the techs are incented to overbill and receive bonuses or a % of the bill. There had been quite a few posts in the past on TOTV about them. I simply wanted to alert others to be aware.You may have thought that Frank Gay is a local individual - NOPE! a large firm. Do your homework...

[Tvflguy]

A long read, but I copy/paste the entries on Mark C.'s Nextdoor post. Just to show our TOTV folks their overbilling practices are typical of this firm. Awful. Be informed and aware!

-------------------------------------------------



Mark C.
Hawkins
·
8 hr ago
·
I'm a 77year old recent widow My daughter was here to help me out the outlet in the floor would only work on the front plug It's been extremely hard on me since I lost my husband
My daughter searched for someone to come out and fix the issue she found Frank Gay who advertised a $39 diagnosis fee They sent Trent out to fix the problem Right away he knew it was just a switch on the wall that needed to be flipped that I did not know about He then proceeded to tell my daughter it was a level 2 diagnosis and would be $357.00 instead of the advertised $39 diagnosis I then got a survey by email and of course gave them a not so good rating I got an email from them asking me to call a number that does not work to see if they could do something to satisfy me and they wanted nothing less than a 5 Star rating Tried several attempts before calling their main number and requesting a service manager to call Mike Tinsley is supposedly their service manager No one will return our calls This guy runs the biggest scam going Frank Gay is set up only to take advantage of people Especially the elderly and widows
Please stay away from these scam artists
... see more
25

Cindy French
7h
·
The Village of St. Johns
sorry this happened to you. i have heard that about that company.
Reply

Share


Carlos Rodriguez
7h
·
Leesburg West
I also am sorry to hear this happened to you it really burns me up when l hear of the elderly being taken advantage of if in the future you need any work performed or in someway l can be of assistance please don’t hesitate to call or text me l do handyman work as well as soft wash and a variety of light maintenance jobs let me know whatever l can help you with
Reply

Share


2

Yvonne Glover
6h
·
Legacy of Leesburg
I have heard so many bad reports about Frank Gay Company that we have stayed away from them as I believe they are shiestas!
Reply

Share



6
Leesa Swan
2h
·
Dunedin East
NEVER EVER USE FRANK GAY! Nothing but bad news, neighbor they wanted $1k+ for a total home rewire she said no. Called Lenhart I believe and problem was fixed for under a $100 and they now have a lifelong customer.
Reply

Share


8
Karen Grasso
15m
·
Allaire Loopers
Leesa
we use Lenhart as well
Reply

Share


Michael McCollam
1h
·
The Villages
Thanks for sharing that. I've heard nothing but BAD things about Frank Gay. The problem you experienced didn't even involve any work! No way should it have been any more than the $39 diagnosis fee. Good luck as you go on.
Reply

Share


6
Stephen K.
1h
·
Village of Richmond
File a compliant with Seniors vs Crime

Seniors vs Crime in The Villages (https://www.svcinthevillages.org/)

Seniors Vs Crime
·
7
501 State Road 44
Reply

Share


10
Marge Lewis
45m
·
The Village of Marsh Bend
Stephen
, they also have an office in Brownwood next to the ticket office
Reply

Share

alden lee
1h
·
Highland Lakes
I had almost the same problem but I managed to talk to a great customer service woman and got my money back.....
Reply

Share


Joseph P.
1h
·
Citrus Grove
How does the owner of this company live with himself?
Nothing but bad stories about them.
Special place in Hell for Mr Gay.
Reply

Share


5

Gary Augustine
1h
·
Hillsborough Pioneers
They advertise on wvlg
Reply

Share

Jim Drake
1h
·
Village of Winifred
You were ripped off. What does a recent widow matter in this situation. Frank gay warning have been posted here many times.
Reply

Share

Barry Rogers
1h
·
Village of Fenney
Sorry to hear what you have been through. So many bad posts, stories, and comments about Frank Gay. So many dissatisfied customers!
Reply

Share


2
Martin Lopez
1h
·
Soaring Eagle North
CROOKED & DISGUSTING
Reply

Share

Serg L.
53m
·
Village of DeLuna
Report them to the BBB.
Reply

Share


1

Stanley Cohen
47m
·
Reading Rd
You learned the hard way. He is a scam artist and has many claims against him. Report it to Seniors vs. Crime.
Reply

Share

Marge Lewis
47m
·
The Village of Marsh Bend
Senior vs Crimes who works with the Attorney General's office has a ton of complaints against them. Call them & add your complaint to the list!
Reply

Share

Denise S.
44m
·
Perdido Villas
How did you pay them. If it were by credit card I would file a complaint with the credit card company. I believe it was fraud and before he did anything more than diagnose the problem he should have given you the amount. Definitely complain to Sr vs crime.
Reply

Share


1

Donna Steffey
42m
·
The Village of St. Johns
I’m sorry to hear you had that experience. We just had Frank Gay out yesterday. Josh, our service person, was friendly and professional and took care of our electrical problem in the least expensive way possible.
I would continue to try and communicate with them.
Reply

Share


David Byrnes
41m
·
Osceola Hills North
That’s horrible! Scam against all us older people ! Attorney General should look into this scammer!
Reply

Share

linda Pleim
30m
·
The Village of Monarch Grove
I’ve heard about this no good company over and over again. Always go by recommendations. Just ask online. You will get good people.
Reply

Share


Pat Gerrity
18m
·
The Village of Marsh Bend
They do have a horrible reputation. Thanks for the information. Will definitely stay away
Reply

Share


Christine Maldonado
15m · Edited
·
Plantation At Leesburg
Frank Gay services are horrendous. Write a horrible Google review as I did. I can guarantee someone will contact you and demand your money back other than the $39 diagnostic fee.

Frank Gay Services
·
135
320 U.S. 441
Reply

Share


Jeff Tongue
9m · Edited
·
Village of Winifred
This is terrible ! It's too often that seniors get taken advantage of. Please ask friends and neighbors for assistance/help. There's a lot of "smarts" and talent in that Villages that would be happy to help/give advice.
Reply

Share


Rochelle Schwartz
4m
·
Pine Ridge
I’m so sorry to hear what you went through. Taking such advantage. Grateful you shared so we know who NOT TO CALL!!!!!
Reply

Share

[shut the front door]

A long read, but I copy/paste the entries on Mark C.'s Nextdoor post. Just to show our TOTV folks their overbilling practices are typical of this firm. Awful. Be informed and aware!

-------------------------------------------------



Mark C.
Hawkins
·
8 hr ago
·
I'm a 77year old recent widow My daughter was here to help me out the outlet in the floor would only work on the front plug It's been extremely hard on me since I lost my husband
My daughter searched for someone to come out and fix the issue she found Frank Gay who advertised a $39 diagnosis fee They sent Trent out to fix the problem Right away he knew it was just a switch on the wall that needed to be flipped that I did not know about He then proceeded to tell my daughter it was a level 2 diagnosis and would be $357.00 instead of the advertised $39 diagnosis I then got a survey by email and of course gave them a not so good rating I got an email from them asking me to call a number that does not work to see if they could do something to satisfy me and they wanted nothing less than a 5 Star rating Tried several attempts before calling their main number and requesting a service manager to call Mike Tinsley is supposedly their service manager No one will return our calls This guy runs the biggest scam going Frank Gay is set up only to take advantage of people Especially the elderly and widows
Please stay away from these scam artists
... see more
25

Cindy French
7h
·
The Village of St. Johns
sorry this happened to you. i have heard that about that company.
Reply

Share


Carlos Rodriguez
7h
·
Leesburg West
I also am sorry to hear this happened to you it really burns me up when l hear of the elderly being taken advantage of if in the future you need any work performed or in someway l can be of assistance please don’t hesitate to call or text me l do handyman work as well as soft wash and a variety of light maintenance jobs let me know whatever l can help you with
Reply

Share


2

Yvonne Glover
6h
·
Legacy of Leesburg
I have heard so many bad reports about Frank Gay Company that we have stayed away from them as I believe they are shiestas!
Reply

Share



6
Leesa Swan
2h
·
Dunedin East
NEVER EVER USE FRANK GAY! Nothing but bad news, neighbor they wanted $1k+ for a total home rewire she said no. Called Lenhart I believe and problem was fixed for under a $100 and they now have a lifelong customer.
Reply

Share


8
Karen Grasso
15m
·
Allaire Loopers
Leesa
we use Lenhart as well
Reply

Share


Michael McCollam
1h
·
The Villages
Thanks for sharing that. I've heard nothing but BAD things about Frank Gay. The problem you experienced didn't even involve any work! No way should it have been any more than the $39 diagnosis fee. Good luck as you go on.
Reply

Share


6
Stephen K.
1h
·
Village of Richmond
File a compliant with Seniors vs Crime

Seniors vs Crime in The Villages (https://www.svcinthevillages.org/)

Seniors Vs Crime
·
7
501 State Road 44
Reply

Share


10
Marge Lewis
45m
·
The Village of Marsh Bend
Stephen
, they also have an office in Brownwood next to the ticket office
Reply

Share

alden lee
1h
·
Highland Lakes
I had almost the same problem but I managed to talk to a great customer service woman and got my money back.....
Reply

Share


Joseph P.
1h
·
Citrus Grove
How does the owner of this company live with himself?
Nothing but bad stories about them.
Special place in Hell for Mr Gay.
Reply

Share


5

Gary Augustine
1h
·
Hillsborough Pioneers
They advertise on wvlg
Reply

Share

Jim Drake
1h
·
Village of Winifred
You were ripped off. What does a recent widow matter in this situation. Frank gay warning have been posted here many times.
Reply

Share

Barry Rogers
1h
·
Village of Fenney
Sorry to hear what you have been through. So many bad posts, stories, and comments about Frank Gay. So many dissatisfied customers!
Reply

Share


2
Martin Lopez
1h
·
Soaring Eagle North
CROOKED & DISGUSTING
Reply

Share

Serg L.
53m
·
Village of DeLuna
Report them to the BBB.
Reply

Share


1

Stanley Cohen
47m
·
Reading Rd
You learned the hard way. He is a scam artist and has many claims against him. Report it to Seniors vs. Crime.
Reply

Share

Marge Lewis
47m
·
The Village of Marsh Bend
Senior vs Crimes who works with the Attorney General's office has a ton of complaints against them. Call them & add your complaint to the list!
Reply

Share

Denise S.
44m
·
Perdido Villas
How did you pay them. If it were by credit card I would file a complaint with the credit card company. I believe it was fraud and before he did anything more than diagnose the problem he should have given you the amount. Definitely complain to Sr vs crime.
Reply

Share


1

Donna Steffey
42m
·
The Village of St. Johns
I’m sorry to hear you had that experience. We just had Frank Gay out yesterday. Josh, our service person, was friendly and professional and took care of our electrical problem in the least expensive way possible.
I would continue to try and communicate with them.
Reply

Share


David Byrnes
41m
·
Osceola Hills North
That’s horrible! Scam against all us older people ! Attorney General should look into this scammer!
Reply

Share

linda Pleim
30m
·
The Village of Monarch Grove
I’ve heard about this no good company over and over again. Always go by recommendations. Just ask online. You will get good people.
Reply

Share


Pat Gerrity
18m
·
The Village of Marsh Bend
They do have a horrible reputation. Thanks for the information. Will definitely stay away
Reply

Share


Christine Maldonado
15m · Edited
·
Plantation At Leesburg
Frank Gay services are horrendous. Write a horrible Google review as I did. I can guarantee someone will contact you and demand your money back other than the $39 diagnostic fee.

Frank Gay Services
·
135
320 U.S. 441
Reply

Share


Jeff Tongue
9m · Edited
·
Village of Winifred
This is terrible ! It's too often that seniors get taken advantage of. Please ask friends and neighbors for assistance/help. There's a lot of "smarts" and talent in that Villages that would be happy to help/give advice.
Reply

Share


Rochelle Schwartz
4m
·
Pine Ridge
I’m so sorry to hear what you went through. Taking such advantage. Grateful you shared so we know who NOT TO CALL!!!!!
Reply

Share

None of this should be news. His dishonorable practices have been discussed in many threads here. If people actually used the search function, they'd know to never depend on Frank Gay or Groome.

[retiredguy123]

Why report the company to Seniors vs Crime? If they don't know this company by now, they never will. Why haven't they done something? Senior vs Crime should have their state funding removed. Apparently, they are not doing their job.

[oldtimes]

Why report the company to Seniors vs Crime? If they don't know this company by now, they never will. Why haven't they done something? Senior vs Crime should have their state funding removed. Apparently, they are not doing their job.

Because they are a good resource to check before you hire someone.

[VAtoFLA]

.... Do your homework...

No, I won't be doing any homework. I'm going to read the post, reply based on its contents and then read future posts you make. Then I can modify how I feel about the content.

This complaint in particular, by itself doesn't mean much, but in the context of your "Many" and the other posts, it means more.

No homework needed.

[retiredguy123]

Because they are a good resource to check before you hire someone.
I would point out that they are suppose to do more than to just keep records. They work for the Attorney General and they are suppose to assist law enforcement to prosecute illegal activity.

They had a file about 12 inches thick on a landscaper who was allowed to operate in The Villages for almost 10 years without being prosecuted.

[Josephjmarchese]

There is a special place in hell for these rip-off specialists

[tjlee500]

They ripped me off and charged an enormous price for just a clogged AC drain pipe. Took the gut less that 10 min to use a shop vac to suction it....NEVER AGAIN

[Kelevision]

I had a good experience with them. The guy came out to fix my toilet. I had him look at my garbage disposal which had just gotten stuck.( he didn’t charge me for that) He checked it and said it was stuck and I’d need a new one. He told me the price they charge and the exact model vs how easy it is to install, so i hired a handyman for much less. I’m glad he was honest and didn’t try to sell me one then and there.

[thevillages2013]

The problem is, he keeps buying up local independent businesses and using his business model of ripping people off.

Yep, Frank Gay bought Kiley & Sons Plumbing Co a few years ago. Pretty sure they didn’t change the phone number so when you thought you were calling your trusted plumber you dealt with before you got FRANK!

[MSchad]

I'll just point out there is a big jump from an outlet on the floor not working to the tech having actual knowledge of that fact "Right Away". In the end it may have turned out to be that, but I think it's a leap for the reviewer to label this business as a Scam based solely on the information they've provided here..
Any electrician that has worked in the villages KNOWS certain outlets are tied to a wall switch. If that wasn’t the first thing he checked it was his first day as an electrician.

[thevillages2013]

I would never use them simply because of their stupid ads on the Radio.

Yep, The Villages radio station getting paid by Frank Gay Services to run their ads . They are helping this scam artist by broadcasting this garbage.

[Bay Kid]

Yep, The Villages radio station getting paid by Frank Gay Services to run their ads . They are helping this scam artist by broadcasting this garbage.

Key word is they are getting paid to advertise, not to say they are good or bad. Sure do hate their commercials, over and over.