Wifi Concern

[ThirdOfFive]

Lots of folks here in TV use xFinity for their home wifi. We've used it for over four years now with no problems.

However, yesterday I updated my iPad gen 10 to the newest OS (18.6). Everything worked fine during the update. I signed off after the update. However a couple of hours later I found that I couldn't sign back on! Instead I got the message "This network is operating Wi-Fi channels in use by several other nearby networks. Restarting your wireless router may allow it to automatically choose the best channel to use and may resolve the problem." I tried that. It didn't work.

All other devices that access my wifi are working fine.

Thoughts?

[OrangeBlossomBaby]

Lots of folks here in TV use xFinity for their home wifi. We've used it for over four years now with no problems.

However, yesterday I updated my iPad gen 10 to the newest OS (18.6). Everything worked fine during the update. I signed off after the update. However a couple of hours later I found that I couldn't sign back on! Instead I got the message "This network is operating Wi-Fi channels in use by several other nearby networks. Restarting your wireless router may allow it to automatically choose the best channel to use and may resolve the problem." I tried that. It didn't work.

All other devices that access my wifi are working fine.

Thoughts?

I don't "do" apple products but on my android devices, when there's a major update, or I buy a new device, I sometimes run into a connection glitch. What I do, is go to the network/wifi connections setting on that device (phone, tablet, printer), FORGET the network that was previously used at home, and then have the device search for wifi. It'll find your network and you MIGHT have to re-enter your password to connect.

[SlickOne]

You will need to log into your Xfinity router and change the wifi channel it is using if Auto isn't picking the least congested channel automatically.

[Bill14564]

You will need to log into your Xfinity router and change the wifi channel it is using if Auto isn't picking the least congested channel automatically.

Not all routers expose that level of configuration and not all users will be able to make changes.

Since all other devices continue to work, this sounds like a problem with the update.

I am away today but will attempt the update tomorrow.

It would be useful to google for reports of similar issues with the update. It is very new so there might not be many reports yet but as more people install the update any issues will be found.

[jrref]

I thought Xfinity WiFi is Booming? why should you have a problem. According to the advertisements there is nothing better.

[OrangeBlossomBaby]

I thought Xfinity WiFi is Booming? why should you have a problem. According to the advertisements there is nothing better.

Because some DEVICES have problems. Obviously that's the OP's situation, since as he said himself, all his other devices are connecting just fine. Only his singular cell phone, which had a recent OS update, is experiencing the problem. Therefore, it's his phone that's the problem. Not the wifi service.

[golfing eagles]

I thought Xfinity WiFi is Booming? why should you have a problem. According to the advertisements there is nothing better.

:1rotfl::1rotfl::1rotfl:

[ThirdOfFive]

I don't "do" apple products but on my android devices, when there's a major update, or I buy a new device, I sometimes run into a connection glitch. What I do, is go to the network/wifi connections setting on that device (phone, tablet, printer), FORGET the network that was previously used at home, and then have the device search for wifi. It'll find your network and you MIGHT have to re-enter your password to connect.
Merci beacoup!

Just tried OBB's suggestion...worked like a charm.

[Bill14564]

Merci beacoup!

Just tried OBB's suggestion...worked like a charm.

Thank you for the follow up!

[Aces4]

I don't "do" apple products but on my android devices, when there's a major update, or I buy a new device, I sometimes run into a connection glitch. What I do, is go to the network/wifi connections setting on that device (phone, tablet, printer), FORGET the network that was previously used at home, and then have the device search for wifi. It'll find your network and you MIGHT have to re-enter your password to connect.

Nice work, great advice!:thumbup:

[OrangeBlossomBaby]

Merci beacoup!

Just tried OBB's suggestion...worked like a charm.

I have to do this whenever I get an OS update. I learned the hard way - by having a fight with the Windows people after waiting 40 minutes to get through to an actual person. They kept telling me it was my router, or my modem, or my internet provider, or my cable company. And I kept telling them that all my other devices were working just fine. After being transferred to someone who actually spoke English as a first language, I was able to explain (for the 10th time) to someone who understood me. They said no, I don't have to shut my computer off, then unplug everything, then do a system restore, and clear my cookies and cache, etc. etc. etc.

So now, the FIRST thing I try when a device doesn't connect to a known wifi (even at Starbucks, which is an xfinity hotspot) - is I "forget" the network, and let the device seek out and find it again, and reconnect with my usual password (that works at Starbucks too btw, you piggy back on their wifi, but using your own secure connection).

[Cliff Fr]

Lots of folks here in TV use xFinity for their home wifi. We've used it for over four years now with no problems.

However, yesterday I updated my iPad gen 10 to the newest OS (18.6). Everything worked fine during the update. I signed off after the update. However a couple of hours later I found that I couldn't sign back on! Instead I got the message "This network is operating Wi-Fi channels in use by several other nearby networks. Restarting your wireless router may allow it to automatically choose the best channel to use and may resolve the problem." I tried that. It didn't work.

All other devices that access my wifi are working fine.

Thoughts?

We use android devices. I've found that after I am required to do an update the number of ads increases and new game apps sometimes show up

[Worldseries27]

you will need to log into your xfinity router and change the wifi channel it is using if auto isn't picking the least congested channel automatically.
thanks. Welcome aboard

[retiredguy123]

We use android devices. I've found that after I am required to do an update the number of ads increases and new game apps sometimes show up
When I have updated an Android device, there are "suggested" apps available to install during the update, but as long as you do not install these apps, I don't think they will actually appear on your device. At least that has been my experience.

[phousel]

I thought Xfinity WiFi is Booming? why should you have a problem. According to the advertisements there is nothing better.

The wifi didn't change the OS did!

[phousel]

We use android devices. I've found that after I am required to do an update the number of ads increases and new game apps sometimes show up

We have numerous android devices, and I have never "noticed" any increase in ads.

[MikeVillages]

There are apps, at least on Android devices, which shows you the strength and frequency of nearby neighbors Wi-Fi. You can then select a frequency of your router which is not near the same or near as one of your neighbors.

[Bill14564]

There are apps, at least on Android devices, which shows you the strength and frequency of nearby neighbors Wi-Fi. You can then select a frequency of your router which is not near the same or near as one of your neighbors.

Not all routers expose that level of configuration.
Not all users will want to muck with that level of configuration.
If you disable the router’s ability to automatically choose a channel your neighbor may choose the same channel tomorrow.
If it doesn’t matter that your neighbor chooses the same channel then there is no need to force a channel in the first place.

The solution to the problem was with the device, not the router.

[FastAndCurious]

I found a cool very tiny program that will show you all the wifis around you, their signal strength and what channels they use.
It is called wifiinfoview (wifiinfoview.com)
After viewing the nearby congested router channels, you can log into your router and change the channel.
Choosing an unused channel worked great for me and helped with hiccups I was having.
You can go their web site to download, but I had difficulty with downloading it so I have attached a working version here.
I don't think it even needs to be installed on your computer.
I put it on a usb stick and tried running it from there and it worked fine.
I have no affiliation with them.
As always, you are on your own!

EDIT: I uploaded it twice but don't see any way to get it here?

[rsmurano]

Most people, 99% of all wifi users, don’t have their router/wifi setup properly. All of these 99% users use what the ISP provides which is garbage.
Every router can be accessed by the home owner, every router. Look on the bottom of the router and you will see the userid and password to use to get into the router to set it up correctly.

1st issue, what band are you using on your device? There are 2 WiFi bands and your iPhones/ipads/macs (I will never touch an android or windows device) should be using the more robust band for better speeds.

2nd issue, you should only have 1 ssid not the default 2, then your smart devices like apple devices will pick the better band when possible or drop down to the lower performing band when the signal strength is low, like going into a back bedroom or outside.

3rd issue, go into the router and change both bands to use auto channel configuration. If you have the smarts to look at the different channels on each band, then you can change auto to the more appropriate band, but I would leave it in auto mode.

If your device experiences a connection issue, go into your device’s network settings and refresh your network connection.

[OrangeBlossomBaby]

Most people, 99% of all wifi users, don’t have their router/wifi setup properly. All of these 99% users use what the ISP provides which is garbage.
Every router can be accessed by the home owner, every router. Look on the bottom of the router and you will see the userid and password to use to get into the router to set it up correctly.

1st issue, what band are you using on your device? There are 2 WiFi bands and your iPhones/ipads/macs (I will never touch an android or windows device) should be using the more robust band for better speeds.

2nd issue, you should only have 1 ssid not the default 2, then your smart devices like apple devices will pick the better band when possible or drop down to the lower performing band when the signal strength is low, like going into a back bedroom or outside.

3rd issue, go into the router and change both bands to use auto channel configuration. If you have the smarts to look at the different channels on each band, then you can change auto to the more appropriate band, but I would leave it in auto mode.

If your device experiences a connection issue, go into your device’s network settings and refresh your network connection.

The poster you're trying to help, already resolved it. They just needed to "forget" and then "find" their wifi connection on their device. There was nothing wrong with their router, which you'd know by reading that the OP was ONLY having trouble with one device, and all other devices were connected just fine. Updating their operating system caused their device to misfire when reconnecting to their wifi, that's all it was, no fancy things needed to do.

[Worldseries27]

the poster you're trying to help, already resolved it. They just needed to "forget" and then "find" their wifi connection on their device. There was nothing wrong with their router, which you'd know by reading that the op was only having trouble with one device, and all other devices were connected just fine. Updating their operating system caused their device to misfire when reconnecting to their wifi, that's all it was, no fancy things needed to do.
did obb just drop the mic?!

[cucaracha]

I switched to Spectrum and like it much better, also less costly.